OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus om maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO's Guiding Principles  

 Operations Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Associate base pay ranges from $16.00 - $18.00/ hour in Baltimore, MD. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness.

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Role Objective 

The Sales Associate works to achieve store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.  

Key Job Responsibilities 

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals. 
• Drive and exceed sales goals by leading ALO's Flow initiatives, while optimizing productivity and efficiency
• Ensure engagement with customers and provide a friendly and easy to shop environment
• Continue to build the client relationship daily with our customers
• In partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
• Confidently introduces all facets of the Alo business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
• Leverages company tools, incentives, and strategies to support meeting store goals
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Educates guests and staff on our product, community and culture
• Understand and protect the Daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
• Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
• Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Sales Associate Qualifications 

• Preferred 1+ years prior work experience in a client-centric, sales environment
• Passion for customer service and delivering exceptional experiences
• Aligns with and embodies Alo’s Guiding Principles
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Sales Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Associate base pay ranges from $16.00 - $18.00/ hour in Baltimore, MD. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness.

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OVERVIEW

The Visual Lead is responsible for achieving store sales & maximizing profitability through Visual Merchandising in partnership with the Visual Manager. The Visual Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations.   

Visual Leader 

• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management 
• Maintains strategic product presentation and merchandising by ensuring product recovery, restock, destock, and making visual merchandising change in accordance with directive and with partnership of the Visual Manager 
• Effectively plans Visual floor changes with the management team through payroll management and adapting the zone and visual support to the needs of the business. 
• Executes and maintains visual direction from planning through executing to meeting company expectations, budgets, timeline 
• Utilizes reporting tools in partnership with management to identify business opportunities with product placement, outfitting, and stock levels. Makes changes as necessary 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience 
• Partner with management to provide coaching, guidance and direction to Associates; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner  

• Collaborate with Operations Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC)
• Open and close the store in accordance to visual standards 

Visual Lead Qualifications: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies ALO’s Guiding Principles
• Job Level: Associate

The Visual Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous ALO employee discount for and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Lead base pay ranges from $20.00 - $24.00/ hour in Baltimore, MD. Please also note, Leads are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, ALO Wellness Club. 

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Retail Sales Associate - Part Time

Shift Availability: 10-25 hours/week - availability on weekends strongly preferred
Hourly Pay Rate: $17.50/hr.
Location: 409 Baltimore Pike, Morton, PA 19070

About the Role:

As a Retail Sales Associate at Curaleaf, you’ll be the face of our brand and the go-to expert for our customers, helping them explore our cannabis products and delivering top-tier service with every interaction.

You’ll play a key role in creating a welcoming, informative, inclusive, and engaging experience, helping guests explore our products and find the right fit for their needs. Whether you’re recommending new items, handling purchases at the register, or chatting with a first-time shopper, you’ll be building trust and showcasing what makes Curaleaf special. If you’re passionate about cannabis, love working with people, and enjoy a fast-paced retail environment, this is the place for you.

What You’ll Do:

• Customer Experience & Teamwork

  • Greet and assist all guests in a warm, professional manner to ensure an exceptional customer experience.

  • Build strong and genuine connections with customers, ask thoughtful questions, and offer personalized product advice.

  • Address concerns with professionalism and resolve issues to ensure customer satisfaction.

  • Encourage loyalty by signing guests up for rewards programs.

  • Work closely with your team to ensure a respectful, inclusive, and upbeat atmosphere.

• Operations & Store Standards

  • Help open and close the store, handle cash, and follow all procedures and regulations.

  • Check IDs, update customer profiles, and process transactions accurately.

  • Keep the store clean, organized, and fully stocked, from the sales floor to the backroom.

  • Support inventory tasks like restocking, fulfilling online orders, and counting products.

• Sales & Performance

  • Consistently meet (and beat!) daily sales goals by upselling, building trust, and using your product knowledge.

  • Highlight deals and complementary items at checkout to boost customer satisfaction.

  • Stay on top of promotions and product updates to give customers a seamless experience.

  • Stay agile and adaptable in a fast-paced, ever-changing retail environment.

  • Take on extra duties as needed to support the team and store success.

What You’ll Bring:

• A high school diploma or GED.

• At least 6 months of experience in a customer-facing or sales role, with a strong focus on service and satisfaction.

• A minimum of 6 months of experience using point-of-sale (POS) systems and handling cash transactions accurately.

• The ability to thrive both independently and as part of a team in a fast-paced, compliance-driven environment.

• Flexibility to work various shifts, including evenings, weekends, holidays, and occasional overnights.

• Excellent communication skills, with the ability to connect with customers and team members alike.

• Strong multitasking abilities and the agility to shift priorities as needed.

• Comfort with technology and a willingness to learn new tools to support daily operations and customer engagement.

• Solid time management and organizational skills to stay on top of tasks and responsibilities.

• Effective de-escalation techniques and a calm, solution-oriented approach to handling customer concerns.

• Basic proficiency in math and computer applications to support transactions and reporting.

• A positive, proactive mindset when resolving customer issues, always aiming for a great guest experience.

• Strong conflict resolution skills and the ability to remain composed under pressure.

• Initiative and a team-first attitude, with a readiness to support store leadership and contribute to overall success.

• A natural ability to build rapport and maintain lasting customer relationships.

• A collaborative spirit and a commitment to working well within a team environment.

Even Better If You Have:

• A background in a sales role with a focus on tracking KPIs and meeting sales targets.

• Familiarity with e-commerce systems and order fulfillment processes.

• Previous experience within a regulated retail setting.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this Job, the employee is regularly required to stand for extended periods of time, walk, talk or hear, stoop, kneel, crouch or crawl, use hands and fingers to feel, reach with hands and arms, and lift up to 25 pounds. The employee is occasionally required to climb, balance, and lift up to 50 pounds.  This position requires close vision (clear vision at 20 inches or less).

Work Environment:

This position has allergen warnings including potential exposure to dust, pollen, and plant pathogens, and requires the ability to work in confined spaces, have a high stress tolerance, adaptability, and be flexible to work in an ever-changing environment.