The Position:

The mission, should you choose to accept it, is to pioneer and scale Ripple Treasury's liquidity platform into the future. If you enjoy solving complex business problems in a fast-paced, collaborative, and iterative environment this might be the right role for you!

At Ripple, you’ll be a part of makers, breakers, doers, and progressives, who love to solve real problems and meet real customer needs. As an established FinTech leader in the SaaS treasury management space, our vision is to create the next-generation of technology tools for the global, corporate financial office.

We are seeking an innovative and forward-thinking Engineering Manager passionate about building a world-class platform through a world-class team. Driving the technical direction the technology, the evolution of team, and the engineering excellence to make magic happen.

About the Cash Forecasting team:

Cash Forecasting is our AI-amplified treasury solution that helps CFOs and treasury teams move beyond error-prone spreadsheets to achieve real-time cash visibility and predictive accuracy.

The platform integrates seamlessly with major ERPs and banking systems to automatically capture, categorise, and analyse transactional data across multiple currencies and business units. Leveraging our proprietary GSmart AI technology, the solution continuously learns from historical cash flows, sales data, and treasury information to automatically select optimal forecasting algorithms and improve accuracy by over 30%.

You'll work on sophisticated machine learning models, automated variance analysis, real-time data orchestration from diverse financial sources, and intuitive dashboards that allow users to drill down from high-level summaries to individual transaction details. This is a critical platform managing over $100 billion in daily cash flow for enterprise customers across 40+ countries, with the technical challenge of delivering rapid 90-day implementations while maintaining enterprise-grade security and scalability.

What You’ll Do:

• Lead a portfolio of diverse technology projects and a team of software engineers with deep experience in event driven cloud native services, and full stack systems to create solutions that help meet the needs of business and customers
• Collaborate with product managers, and deliver robust cloud-based solutions
• Make decisions on the design, architecture, and delivery of systems
• Build teams and be an active coach and mentor to your team and grow them in their careers
• Drive agile development and analytical methodologies every day
• Strive to continuously improve the operations, processes, methodologies, technology choices, and practices of the team
• Interact with your team, customers, and peers to share information and improve cross-department processes
• Strive for transparency and partnership between our engineers and our business partners
• Engage in concept discussions, and proposed technology solutions, to meet business objectives and influence such decisions
• Ensure all work meets quality, operational, and architectural standards needed for organisational success
• Be a champion of the YBIYRI ethos (you-build-it-you-run-it), which includes participating in their on-call pager rotation.

Who You Are:

• A leader, first and foremost
• An influential and effective communicator
• Highly skilled at developing people, building high impact teams, and attracting top talent
• Strong proficiency with the software development lifecycle and engineering excellence processes, Agile methodologies, along with skills in leading moderately sized projects
• Technical savvy, allowing you to guide complex technical discussions, weighing the tradeoffs, and advocate for sound decisions
• A skilled operator of Agile practices and data driven methodologies
• Ideally, possess deep knowledge and experience with AWS, and the Ruby/Rails tech stack

Team Enablement & Mentorship:

• Mentor engineers, helping them grow into technical leadership roles
• Break down complex, ambiguous problems into actionable work that distributes effectively across the team
• Champion engineering best practices including observability, incident response, and production excellence
• Share your enthusiasm for tech trends, explore and learn new technologies

Cross-Functional Impact:

• Partner with Product and Customer Success teams to translate business requirements into scalable technical solutions
• Collaborate across distributed teams (Ireland, U.S., Philippines, Australia) to drive alignment on technical approaches
• Influence product roadmap by identifying technical opportunities that create competitive advantages
• Bridge the gap between technical implementation and business value, helping the team prioritise high-impact work

Maximise Agility:

• Identify and eliminate bottlenecks in the development lifecycle that slow down the entire team
• Drive adoption of modern engineering practices that improve developer experience and productivity
• Lead post-mortems and blameless retrospectives that turn incidents into learning opportunities

Ownership & Accountability:

• Own critical systems end-to-end, from design through production support
• Take responsibility for production reliability and proactively prevent incidents
• Step into ambiguous situations and drive them to resolution without needing explicit direction
• Make tough technical trade-off decisions and clearly communicate the reasoning

What's the opportunity?

Fin is the #1 AI agent for customer service. It resolves over 1M customer conversations every week, and we're just getting started. We're on the cutting edge of defining how AI agents should work — inventing paradigms that didn't exist six months ago and discovering entirely new problem spaces every time we push the technology further.

This role sits at the heart of the Service Agent pillar — 12 teams and growing, building every capability that makes Fin work. You'll partner at the strategic pillar level: broad context across work streams, deep technical understanding of how Fin operates end-to-end, and the autonomy to decide where you need to go next. When we need a new work stream spun up from scratch — a brand new team, an ambiguous problem space, aggressive timelines — you're the person who makes that happen.

The competitive landscape is intense. Fast-moving AI-native startups are coming hard for this space, shipping aggressively and going after the same deals we are. We need someone who thrives under that pressure, who can maintain technical excellence while moving at startup speed within a company that has the resources and customer base to make that speed count.

What will you do?

• Partner at the strategic pillar level. You'll have broad context across work streams and use that to inform technical strategy and investment priorities. What should we care about? Where should we invest? Where do you need to step in? These are your decisions.
• Spin up 0-to-1 work streams. Bring together engineers who've never worked as a team, disambiguate the problem space, build momentum under aggressive timelines, set high expectations, and drive execution.
• Execute on the most ambiguous, highest-stakes problems. You're hands-on. You write code, you ship features, you're deep in the weeds. We've seen too many Principal Engineers who are brilliant but too far from execution to be effective here.
• Lead experimental work at the AI frontier. Run your own A/B tests, do prompt engineering, build evals, and calibrate accuracy, cost, and latency for LLM-powered features. Much of what we're building are new paradigms for customer-facing software.
• Shape long-term technical strategy through execution. Your hands-on work informs the architecture. You're simultaneously building and thinking about what needs to change about how we build products — data models, system design, the shift from GUI-first to agent-first interfaces.
• Work across the full stack in an AI-first development environment. Every engineer has Claude Code with unlimited tokens and a sophisticated ecosystem of MCP servers, skills, and shared context. You'll push the boundaries of what's possible with AI-assisted development and help shape how the entire engineering org works.
• Raise the bar for the people around you. Give direct, actionable feedback that changes outcomes. We don't need someone who mentors juniors on the basics — we need someone who can accelerate and grow the senior and staff engineers around them.

What are we looking for?

The core requirement: engineering depth and product thinking. We need someone who combines deep engineering ability with strong product and design instincts — not one or the other. We don't want engineers who are technically brilliant but disconnected from the product. And we don't want product-minded engineers who have great instincts but can't execute at the level this work demands. You need to be able to both build complex systems AND identify the right problems to solve. This is the single most important dimension we evaluate on.

Beyond that:

• Operated at real scale and has builder energy. You've likely spent time at companies operating at significant scale — the kind of environment where you've seen what large-scale distributed systems actually look like in production. But you also have startup DNA: urgency, resourcefulness, a bias toward building over discussing.
• AI fluency. You're actively experimenting with AI-assisted development, pushing the boundaries of what's possible, and forming opinions about how it changes the way teams build software. This matters more than any specific stack experience.
• Deep technical depth with breadth. You can go deep into the weeds on at least one technical domain, but you also navigate complex multi-team systems with ease. In conversation, you move fluidly from business context to technical strategy to implementation details.
• Communication as a superpower. You can explain to leadership why a technical investment matters, align multiple teams around a complex project, and then walk an engineer through the gnarly implementation details. This role lives and dies on your ability to communicate across every level.
• Extreme autonomy. You partner with the Engineering Director on where you think the pillar needs to go next. You identify problems, form convictions, and act on them. If you're the kind of engineer who waits to be told what to work on, this isn't the right role.
• Critical thinking about the business. You understand what Intercom is optimizing for and translate that into technical decisions. Which work streams need investment? Where are we falling behind? What should we defund to go harder somewhere else? You think at this level naturally.
• At least ~10+ years of experience, with significant time as a technical leader driving complex projects across multiple teams and stakeholders.
• Stack agnostic. We use Ruby on Rails, React (migrating from Ember), and AWS. But AI tools increasingly abstract the stack — what matters is your ability to learn, build, and operate effectively with tools like Claude Code. If you're great with a high-level programming language and fluent with AI-assisted development, you'll be productive fast.

Why Intercom, why now?

Fin is #1 — and the race is heating up. We built the leading AI agent for customer service, but fast-moving AI-native startups are coming for this space. This is one of the most consequential competitive moments in tech history, and the engineering decisions made in the next 12 months will determine who wins.

A rare pivot that actually worked. Intercom has been building for 15 years — deep product, massive customer base, strong revenue. But unlike most legacy SaaS companies, we made a successful pivot to AI. While most of SaaS trends down, Intercom trends up. We recently raised $250M to go even further even faster..

AI-first engineering culture. Every engineer gets Claude Code with unlimited Opus 4.6 tokens and 1M context. We're investing heavily in the platform capabilities — MCP servers, skills, shared tooling — that make AI-assisted development genuinely transformative. You'll be at the sharp edge of figuring out what this means for how teams work.

The sweet spot. Big enough to have real resources, customers, and revenue. Small enough that you have genuine agency. Bold enough to make decisions that most companies of this size wouldn't. You come to Intercom if you want the impact of a startup with the backing of a company that's been winning for 15 years.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

Who we are

About Bridge

We’re creating an entirely new payments platform, built with stablecoins, to simplify global money movement. Bridge enables faster, cheaper payments and borderless access to dollars via stablecoins. Through our APIs, businesses can send and receive funds across borders faster / cheaper vs. SWIFT and other fiat-only rails. Our virtual accounts enable international consumers and businesses to easily access, store and spend US dollars. Our payouts infrastructure enables platforms to disburse USD to anyone globally. We believe many trillions of dollars will move and settle through stablecoin payment rails. Bridge is pulling this future forward.

We have a small team of people who have previously built financial infrastructure at some of the world’s leading companies (Coinbase, Stripe, Square, Brex, Upstart, DoorDash, Airbnb) and each and every one of them chose Bridge because they fundamentally believe that stablecoins will be a critical piece of financial infrastructure that allows for the improvement of global money movement.

What you’ll do

As part of our growing Product Support team, you will be a critical driver in delivering exceptional user experiences. This role goes beyond basic troubleshooting—it's about using your technical expertise, analytical mindset, and project management skills to strategically improve our support systems, processes, and product quality.

You will own complex technical user issues and coordinate with cross functional teams, including Engineering and Product, to drive them to resolution. A deep understanding of SQL and APIs will allow you to engage with these teams effectively, analyze data to inform decisions, and propose solutions that drive operational efficiency. Your work will focus on scaling support operations, creating better user experiences, and pushing forward continuous improvements. 

Responsibilities

• Analyze and troubleshoot complex technical issues through direct user interaction, utilizing SQL to extract and interpret data, and leveraging your knowledge of API documentation.
• Develop product and platform expertise, working closely with Engineering, Product, and Operations teams to diagnose and resolve user issues.
• Strategically optimize and scale support processes to enhance efficiency and improve the overall user experience, incorporating data-driven insights and metrics.
• Lead continuous improvement initiatives aimed at hitting key performance metrics such as Consumer Satisfaction (CSAT), Contact Rate, and SLA compliance.
• Create and refine documentation to empower users to resolve issues via self-service, reducing dependency on support teams.
• Collaborate and advocate with Product and Engineering to proactively improve the platform based on user feedback, ensuring long-term product reliability.
• Lead cross-functional projects aimed at identifying inefficiencies in current processes and drive the implementation of long-term solutions.
• Constantly challenge the status quo and push for innovation in user support strategies and operational processes.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of experience in a customer-facing product support role, with a focus on troubleshooting technical issues.
• Proficiency in SQL for data analysis and querying, with the ability to interpret datasets.
• Experience working with API’s. 
• Exceptional problem-solving skills, capable of diagnosing complex issues and driving them to resolution.
• Proven experience in stakeholder management, with the ability to influence cross-functional teams and drive progress.
• Experience in project management, particularly in optimizing processes, workflows, or support operations.

Preferred qualifications

• Strong analytical skills with a passion for interpreting data to improve decision-making and outcomes.
• Comfortable explaining technical concepts to both technical and non-technical stakeholders.
• Proficiency in technical environments and the ability to diagnose and resolve highly technical user issues.

What's the opportunity? 

The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well as educating and supporting our customers on a global level. This is a very hands-on, technical role, that is much broader than a typical ticket-based support position. Our Support Engineers partner with our customers to tackle challenging technical issues they face in innovative ways. 

In this role, you will be directly responsible for helping people integrate Intercom into their products, diagnose and report problems they have, and serve as the bridge between our customers and our product teams. Our job starts the moment a customer decides they want to use Intercom, sticking with them every step of the way to ensure they get the most value from our product. 

This opportunity is for folks who truly love problem-solving and troubleshooting, with the end goal of empowering our customers’ to reach their objectives and address any challenges with our product. This is not a springboard into other areas or jobs at Intercom, but this is a great role for those who are looking to be part of our support team for a while and who are excited about growing alongside Intercom. We also want people that have an eye for improvement and efficiency, someone who wants to work at a place where they’re encouraged  to bring ideas and feedback to the table on how things could be better for our team and/or our customers. 

This position will be hybrid with the expectation to work from the office 3 days a week and work from home the remaining 2 days of the week. You are welcome to work from the office full-time if that is preferred.

What will I be doing? 

• Communicating efficiently and effectively with our customers - we use our own product to do most of our support, but outbound phone calls are part of our offering too
• Owning customer communications and issues from initial contact until resolution
• Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of
• Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions
• Debugging complex issues with an understanding of both our own codebase and the many technologies employed by our customers
• Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes
• Influencing the direction of the Intercom product through daily communication with our customers and consistent collaboration with our product teams
  
  

  What your first 6 months will look like:

  In your first 30 days you will: 

  • Complete company onboarding, becoming familiar with Intercom’s values, strategy, and goals
  • Dive into CS-specific trainings to learn the product and CS workflows and successfully pass relevant assessments
  • Start talking to customers in the inbox and build “inboxing” fundamentals through Paired Inboxing sessions
  • Showcase successful and proactive communication about your training progress and needs/questions that arise

   

  In your first 60 days, you will: 

  • Continue to complete CS trainings and pass relevant assessments successfully and on schedule
  • Independently inbox using the resources and supports provided; be able to identify Problems to be Solved and address all pieces of the customer’s query
  • Demonstrate ownership in the execution of your work 
  • Showcase successful and proactive communication, building on above - begin a habit of having items prepared for 1:1 discussion and driving the agenda 

   

  In your first 90 days, you will: 

  • Receive QA reviews and action feedback
  • Begin a personal growth tracker document (or Individual Development Plan) with your manager for ongoing development and showcase a proactive approach to personal and career development
  • Contribute outside of the inbox via sharing suggestions and ideas for how we can improve
  • Successfully meet KPI targets and/or goals
  • Demonstrate Intercom’s Values in your work and alignment with the company vision and strategy

What skills do I need? 

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful! Imposter syndrome is common, but we’d love to hear from you. So please don’t hesitate to apply, even if you don’t tick every box on this page!

• 1-2 years of technical support experience
• Understanding of Web dev basics (HTML, Javascript, CSS), Git, Ruby, Rails, APIs
• Understanding of REST API, SDKs & Webhooks
• Solid understanding of tech fundamentals + modern day tools (Slack, Chrome, Coda, Asana, etc.)
• Strong customer focus (excels at + enjoys helping customers)
• Strong communication skills (ability to question, clarify, empathize, use appropriate tone + language, personable)
• Strong problem solving skills (ability to think critically and learn on-the-fly)
• Ability to troubleshoot and utilize resources to answer questions on baseline topics
• Ability to take on + action feedback
• Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency
• Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas

Bonus skills & attributes 

• Completion of technical coding bootcamps, programs, courses, etc.
• Previous experience working in a troubleshooting environment
• Understanding code syntax or use of specifically supported frameworks
• Experience configuring our supported iOS/Android Plugins (mobile SDKs)
• Familiarity with native mobile development

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

What's the opportunity? 

The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well as educating and supporting our customers on a global level. This is a very hands-on, technical role, that is much broader than a typical ticket-based support position. Our Support Engineers partner with our customers to tackle challenging technical issues they face in innovative ways. 

In this role, you will be directly responsible for helping people integrate Intercom into their products, diagnose and report problems they have, and serve as the bridge between our customers and our product teams. Our job starts the moment a customer decides they want to use Intercom, sticking with them every step of the way to ensure they get the most value from our product. 

This opportunity is for folks who truly love problem-solving and troubleshooting, with the end goal of empowering our customers’ to reach their objectives and address any challenges with our product. This is not a springboard into other areas or jobs at Intercom, but this is a great role for those who are looking to be part of our support team for a while and who are excited about growing alongside Intercom. We also want people that have an eye for improvement and efficiency, someone who wants to work at a place where they’re encouraged  to bring ideas and feedback to the table on how things could be better for our team and/or our customers. 

This position will be hybrid with the expectation to work from the office 3 days a week and work from home the remaining 2 days of the week. You are welcome to work from the office full-time if that is preferred.

What will I be doing? 

• Communicating efficiently and effectively with our customers - we use our own product to do most of our support, but outbound phone calls are part of our offering too
• Owning customer communications and issues from initial contact until resolution
• Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of
• Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions
• Debugging complex issues with an understanding of both our own codebase and the many technologies employed by our customers
• Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes
• Influencing the direction of the Intercom product through daily communication with our customers and consistent collaboration with our product teams
  
  

  What your first 6 months will look like:

  In your first 30 days you will: 

  • Complete company onboarding, becoming familiar with Intercom’s values, strategy, and goals
  • Dive into CS-specific trainings to learn the product and CS workflows and successfully pass relevant assessments
  • Start talking to customers in the inbox and build “inboxing” fundamentals through Paired Inboxing sessions
  • Showcase successful and proactive communication about your training progress and needs/questions that arise

   

  In your first 60 days, you will: 

  • Continue to complete CS trainings and pass relevant assessments successfully and on schedule
  • Independently inbox using the resources and supports provided; be able to identify Problems to be Solved and address all pieces of the customer’s query
  • Demonstrate ownership in the execution of your work 
  • Showcase successful and proactive communication, building on above - begin a habit of having items prepared for 1:1 discussion and driving the agenda 

   

  In your first 90 days, you will: 

  • Receive QA reviews and action feedback
  • Begin a personal growth tracker document (or Individual Development Plan) with your manager for ongoing development and showcase a proactive approach to personal and career development
  • Contribute outside of the inbox via sharing suggestions and ideas for how we can improve
  • Successfully meet KPI targets and/or goals
  • Demonstrate Intercom’s Values in your work and alignment with the company vision and strategy

What skills do I need? 

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful! Imposter syndrome is common, but we’d love to hear from you. So please don’t hesitate to apply, even if you don’t tick every box on this page!

• 1-2 years of technical support experience
• Understanding of Web dev basics (HTML, Javascript, CSS), Git, Ruby, Rails, APIs
• Understanding of REST API, SDKs & Webhooks
• Solid understanding of tech fundamentals + modern day tools (Slack, Chrome, Coda, Asana, etc.)
• Strong customer focus (excels at + enjoys helping customers)
• Strong communication skills (ability to question, clarify, empathize, use appropriate tone + language, personable)
• Strong problem solving skills (ability to think critically and learn on-the-fly)
• Ability to troubleshoot and utilize resources to answer questions on baseline topics
• Ability to take on + action feedback
• Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency
• Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas

Bonus skills & attributes 

• Completion of technical coding bootcamps, programs, courses, etc.
• Previous experience working in a troubleshooting environment
• Understanding code syntax or use of specifically supported frameworks
• Experience configuring our supported iOS/Android Plugins (mobile SDKs)
• Familiarity with native mobile development

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

Responsibilities:

• Lead & support auto product development & engineering activities for BIW sheet metal components by investigating feasibility, design using CATIA, conduct layout review, drawing creation & collaborate w/functional depts. 
• Create 3D & 2D concepts & eng specs for BIW components such as A/B/C/D Pillars, Dash, Frame Rails, Roof, Floor Crossmembers, Quarter Panels, etc. that meet cost, delivery, accuracy & quality targets.
• Lead transition from task-based design activities to small-scale projects w/in discipline by monitoring & tracking progress of projs & handle any issues that arise.
• Mentor & train other associates.
• Will work in various unanticipated locations in U.S. - 5% travel.
• Telecommuting option – employee must live in OH

Qualifications:

• Bachelor’s in Engineering (Mechanical, Mechanical Technology, Aerospace, Automotive, Manufacturing) & 5 yrs exp designing BIW structures & sheet metal parts
• 5 yrs exp using CATIA V5 in auto design; & exp in DFM/DFA in Sheet Metal & Welding assemblies is required.

We are seeking an innovative and forward-thinking Staff Software Developer passionate about building a world-class platform through a world-class team. Creating technical software excellence and spearheading application development in design, implementation, and maintenance to make great things happen.

About the Cash Forecasting team:

Cash Forecasting is our AI-amplified treasury solution that helps CFOs and treasury teams move beyond error-prone spreadsheets to achieve real-time cash visibility and predictive accuracy.

The platform integrates seamlessly with major ERPs and banking systems to automatically capture, categorize, and analyze transactional data across multiple currencies and business units. Leveraging our proprietary GSmart AI technology, the solution continuously learns from historical cash flows, sales data, and treasury information to automatically select optimal forecasting algorithms and improve accuracy by over 30%.

You'll work on sophisticated machine learning models, automated variance analysis, real-time data orchestration from diverse financial sources, and intuitive dashboards that allow users to drill down from high-level summaries to individual transaction details. This is a critical platform managing over $100 billion in daily cash flow for enterprise customers across 40+ countries, with the technical challenge of delivering rapid 90-day implementations while maintaining enterprise-grade security and scalability.

What You’ll Do – Be a Force Multiplier:

Technical Leadership & Architecture:

• Drive architectural decisions for the platform, balancing scalability, maintainability, and rapid deployment goals
• Establish technical standards and design patterns that enable the team to ship features faster with fewer defects
• Lead technical design reviews and provide constructive feedback that elevates the team's architectural thinking
• Identify and eliminate technical debt strategically, creating roadmaps that improve both developer velocity and system reliability

Team Enablement & Mentorship:

• Mentor mid-level and senior engineers, helping them grow into technical leadership roles
• Break down complex, ambiguous problems into actionable work that distributes effectively across the team
• Establish coding standards, review practices, and testing strategies that improve overall code quality
• Champion engineering standard processes including observability, incident response, and production excellence
• Share your enthusiasm for tech trends, explore and learn new technologies, engage with tech communities, mentor fellow engineers, and lead in technical design and code evaluations

Multi-functional Impact:

• Partner with Product and Customer Success teams to translate business requirements into scalable technical solutions
• Collaborate across distributed teams (Ireland, U.S., Philippines, Australia) to drive alignment on technical approaches
• Influence product roadmap by identifying technical opportunities that create competitive advantages
• Bridge the gap between technical implementation and business value, helping the team prioritize high-impact work

Increase Agility:

• Identify and eliminate bottlenecks in the development lifecycle that slow down the entire team
• Improve CI/CD pipelines, testing infrastructure, and deployment processes to increase velocity
• Drive adoption of modern engineering practices that improve developer experience and productivity
• Lead post-mortems and blameless retrospectives that turn incidents into learning opportunities

Strategic Technical Vision:

• Anticipate future scalability challenges before they become blockers (e.g., handling 10x growth in transaction volume)
• Evaluate emerging technologies and recommend when/how to adopt them (e.g., new ML frameworks, database technologies)
• Design systems that support the 90-day implementation promise while maintaining enterprise-grade quality
• Balance technical excellence with pragmatic delivery, knowing when "good enough now" beats "perfect later"

Ownership & Accountability:

• Own critical systems end-to-end, from design through production support
• Take responsibility for production reliability and proactively prevent incidents
• Step into ambiguous situations and drive them to resolution without needing explicit direction
• Lead by example in code quality, documentation, and operational excellence
• Make tough technical trade-off decisions and clearly communicate the reasoning

What You’ll Work On:

Integration & Data Connectivity:

• Build and maintain API integrations with major ERPs (SAP, Oracle, Workday) and banking systems to automatically pull transactional data

AI/ML Features:

• Develop and optimize machine learning models for the GSmart AI engine that predicts cash flows and automatically selects optimal forecasting algorithms
• Build automated variance analysis systems that compare actuals vs. forecasts and generate actionable insights
• Create pattern recognition algorithms to identify anomalies, seasonal trends, and customer payment behaviors

Platform Development:

• Design and implement flexible worksheet engines that allow users to customize cash flow models, categories, and reporting calendars

Performance & Scalability:

• Optimize data processing for handling billions of dollars in daily transactions
• Build caching and aggregation strategies for real-time dashboard performance
• Design distributed systems architecture to support a 90-day rapid implementation model

Reporting & Analytics:

• Create interactive dashboards and visualization components for cash position insights
• Build automated notification systems for covenant compliance monitoring and unusual variance alerts

Essential Knowledge / Experience:

Years & Scope:

• 8+ years of professional software engineering experience
• 3+ years working on complex, business-critical systems in production
• Experience working on products with significant scale
• Strong communication skills with experience working in multi-functional projects
• Track record of delivering projects that span multiple quarters and require coordination across teams

System Ownership:

• Owned and evolved significant portions of a production system end-to-end
• Been on-call for production systems and handled critical incidents
• Led technical designs that were implemented by teams of 3+ engineers
• Made architectural decisions that had lasting impact on system capabilities

Technical Leadership:

• Mentored 2+ engineers to help them level up technically
• Established technical patterns that were adopted across the team
• Led technical spikes to evaluate new technologies or approaches

Cloud & Infrastructure:

• Proficiency with at least one major cloud platform (AWS, Azure, GCP)
• Experience with containerization (Docker) and orchestration (Kubernetes)
• Understanding of infrastructure as code and CI/CD pipeline design
• Knowledge of observability: logging, metrics, tracing, and alerting strategies
• Experience with microservices deployment patterns and service mesh concepts

Enterprise Software Patterns:

• Deep understanding of distributed systems patterns, even driven architectures, and message queues
• Multi-tenancy architecture and data isolation strategies
• Role-based access control (RBAC) and authorization patterns
• Audit logging and compliance requirements for financial systems
• API versioning and backward compatibility strategies
• Feature flagging and progressive rollout techniques

Core Technologies:

• Deep expertise with Ruby on Rails
• Expert in RDBMS (ideally PostGres), including query optimization, indexing strategies, and data modeling
• Deep experience in building large scale multi-tenant applications
• Experience building and maintaining RESTful APIs and understanding when to use alternative patterns (GraphQL, gRPC, webhooks)
• Deep knowledge in building applications using React, TypeScript, JavaScript, and related technologies

Preferred Knowledge / Experience:

• Understanding of financial concepts: cash positioning, forecasting, liquidity management
• Knowledge of banking systems, payment rails, and financial data formats (MT940, BAI2, SWIFT)
• Understanding of multi-currency handling, exchange rates, and date/time complexities across time zones
• Awareness of financial compliance and regulatory requirements (SOC 2, data privacy)
• Experience integrating with third-party financial systems (banks, ERPs, payment processors)

What's the opportunity? 

We’re looking for Staff Product Engineers to join the AI Group to build Intercom’s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack. 

Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.

We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.

If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we'd love to hear from you! 

What will I be doing? 

Product Engineers in the AI Group

• Build the systems that power Intercom’s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.

• Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.

• Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..

• Contribute to all phases of software development including ideation, prototyping, and implementation and testing.

• Play an active role in the hiring, mentoring, and career development of other engineers.

• Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom.

Profile we’re looking for 

These are meant to be indicative, not hard requirements.

• 7+ years of experience shipping high-quality products.

• No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.

• You can demonstrate significant impact in the work that you have done.

• You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.

• Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!

• Strong willingness to fight for good outcomes

• Bias towards progress over perfection

• BSc in Computer Science, Maths or Statistics or related discipline 

Bonus skills & attributes 

• Previous experience in data analytics, or statistical role

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up

• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

• Regular compensation reviews - we reward great work!

• Pension scheme & match up to 4%

• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

• Flexible paid time off policy

• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 

• MacBooks are our standard, but we also offer Windows for certain roles when needed.

What's the opportunity? 

We’re looking for Staff Product Engineers to join the AI Group to build Intercom’s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack. 

Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.

We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.

If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we'd love to hear from you! 

What will I be doing? 

Product Engineers in the AI Group

• Build the systems that power Intercom’s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.

• Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.

• Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..

• Contribute to all phases of software development including ideation, prototyping, and implementation and testing.

• Play an active role in the hiring, mentoring, and career development of other engineers.

• Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom.

Profile we’re looking for 

These are meant to be indicative, not hard requirements.

• 10+ years of experience shipping high-quality products.

• No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.

• You can demonstrate significant impact in the work that you have done.

• You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.

• Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!

• Strong willingness to fight for good outcomes

• Bias towards progress over perfection

• BSc in Computer Science, Maths or Statistics or related discipline 

Bonus skills & attributes 

• Previous experience in data analytics, or statistical role

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up

• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

• Regular compensation reviews - we reward great work!

• Pension scheme & match up to 4%

• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

• Flexible paid time off policy

• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 

• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

• Relocation support for those moving to our offices

#LI-Hybrid

What's the opportunity? 

We’re looking for Staff Product Engineers to join the AI Group to build Intercom’s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack. 

Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.

We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.

If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we'd love to hear from you! 

What will I be doing? 

Product Engineers in the AI Group

• Build the systems that power Intercom’s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.
• Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.
• Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..
• Contribute to all phases of software development including ideation, prototyping, and implementation and testing.
• Play an active role in the hiring, mentoring, and career development of other engineers.
• Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom.

Profile we’re looking for 

These are meant to be indicative, not hard requirements.

• 10+ years of experience shipping high-quality products.
• No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.
• You can demonstrate significant impact in the work that you have done.
• You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.
• Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!
• Strong willingness to fight for good outcomes
• Bias towards progress over perfection
• BSc in Computer Science, Maths or Statistics or related discipline 

Bonus skills & attributes 

• Previous experience in data analytics, or statistical role

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

What's the opportunity? 

We’re looking for Senior Product Engineers to join the AI Infrastructure team to help Intercom build AI-powered products. Product Engineers in AI infrastructure work closely with other ML engineers and our ML Scientists teams. You will deeply understand our product, our ML tech stack, how we develop product, and how we can accelerate that process further.

The wider AI group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

AI infrastructure is building a platform to move extremely quickly, adapting to new AI advancements in a matter of days, but providing the safety shield to other engineers so our customers always get a good service. We often provide services at the core of AI systems, and write framework-level code that other engineers and scientists in the AI group use daily.

We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model and change we deploy.

If you are an experienced backend engineer who takes an analytical approach to development and has some hands-on experience with ML systems and platforms, we'd love to hear from you! 

What will I be doing? 

• Build the systems that power Intercom’s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too. 
• Work alongside our ML engineers and ML Scientists to bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.
• Partner with ML engineers and ML scientists to build the underlying platform that helps them shape the best AI-powered product experience for our customers..
• Contribute to all phases of software development including ideation, prototyping, and implementation and testing.
• Play an active role in the hiring, mentoring, and career development of other engineers.
• Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom.

Profile we’re looking for 

• 5+ years of experience shipping high-quality products, preferably backend.
• You can demonstrate significant impact in the work that you have done.
• You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.
• Deep knowledge of a high-level programming language (for example, Python, Ruby etc.) 
• Strong willingness to fight for good outcomes
• Ability to deep dive into any part of the tech stack.
• Bias towards progress over perfection.
• Excited about progress in the AI space.

Bonus skills & attributes 

• 1+ year of experience building ML-powered products. You’ll be supported by, and learn from teammates with deep ML experience.
• Built or used ML platforms before.
• Deep understanding of some distributed systems (e.g. database, caches, queues, streams).
• Statistics fundamentals.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

What's the opportunity? 

We’re looking for Senior Product Engineers to join the AI Group to build Intercom’s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack. 

Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.

We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.

If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we'd love to hear from you! 

What will I be doing? 

Product Engineers in the AI Group

• Build the systems that power Intercom’s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.

• Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.

• Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..

• Contribute to all phases of software development including ideation, prototyping, and implementation and testing.

• Play an active role in the hiring, mentoring, and career development of other engineers.

• Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom.

Profile we’re looking for 

These are meant to be indicative, not hard requirements.

• 5+ years of experience shipping high-quality products.

• No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.

• You can demonstrate significant impact in the work that you have done.

• You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.

• Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!

• Strong willingness to fight for good outcomes

• Bias towards progress over perfection

• BSc in Computer Science, Maths or Statistics or related discipline 

Bonus skills & attributes 

• Previous experience in data analytics, or statistical role

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up

• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

• Regular compensation reviews - we reward great work!

• Pension scheme & match up to 4%

• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

• Flexible paid time off policy

• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 

• MacBooks are our standard, but we also offer Windows for certain roles when needed.