Why Join Us?

At Volkswagen Group Ireland, we combine engineering excellence with a strong focus on customer service and technical innovation. As a Product Support Engineer, you’ll play a vital role in ensuring our retailers have the tools, knowledge, and guidance they need to deliver exceptional aftersales experiences.

Though this is a contract position, you’ll be a key member of our collaborative team, contributing to real results in technical quality and customer satisfaction. This is a role where your diagnostic expertise and coaching mindset will have a direct impact across the Irish market.

Role Overview

We are currently seeking an experienced and motivated Product Support Engineer to join our Group Aftersales Technical Team. This contract-based role plays a key part in supporting the technical capability and service quality of our national retailer network. Working across all Group brands, the successful candidate will deliver hands-on technical support and diagnostic guidance to ensure service excellence and customer satisfaction.

This is a unique opportunity to join a high-performing team at the heart of the Volkswagen Group Ireland aftersales operation.

Key Responsibilities

• Provide high-quality technical support and root cause analysis for complex vehicle concerns across all Volkswagen Group brands, using approved diagnostic platforms (e.g., DISS, ODIS), remote access tools, and in-person dealer visits where required
• Mentor and develop retailer workshop staff in diagnostic skills, high-voltage (HV) battery handling, and group repair standards
• Represent VGIE at factory-led technical briefings, sharing key updates with the Irish network
• Deliver technical input and lead discussions during Service Dialogue meetings and quality reviews
• Collaborate with brand technical teams, training managers, and warranty colleagues to address trends and escalated issues
• Support technical investigations and assist with field inspections when required

Candidate Profile

Essential:

• National Craft Certificate in Motor Mechanics and qualifications in automotive engineering, diagnostics, or electrical systems
• Minimum 5 years of hands-on experience in a technical automotive role with advanced diagnostic exposure
• Strong ability to resolve technical problems independently and communicate solutions clearly
• Skilled at delivering coaching and guidance in workshop environments
• Proficient in Microsoft Office applications with sound digital literacy
• Full, clean EU driving licence
• A proactive and adaptable team player who can work independently across a field-based remit

Desirable:

• Master Technician/High Voltage Expert (EV) qualification
• Working knowledge of Volkswagen Group platforms such as ODIS, DISS &, Elsa
• Experience in technical coaching, auditing, or retailer support roles

Apply Now

Be part of a team driving technical excellence across some of the most respected brands in the world.

As a Field Service Engineer at ASM, you will support one of our key customers as they push the boundaries of the most advanced technology nodes in semiconductor manufacturing. You will become part of a diverse, global team united by curiosity, precision, and a shared drive to stay ahead of what’s next. Based on site in Lucan, this role offers an excellent foundation for early career engineers, or an opportunity to deepen your expertise in a high-tech environment that values safety, learning agility, and technical excellence. You will receive extensive training through ASM’s Global Training Center, alongside hands-on mentorship from experienced ASM engineers. Your work will directly impact tool performance, uptime, and customer satisfaction; making you an essential part of the customer experience. 

Key Responsibilities 

• Execute installation, decommissioning, preventative maintenance, and repair of advanced electromechanical semiconductor equipment at Key Customer sites globally.

• Demonstrate strong ownership through effective troubleshooting, precise problem-solving, and ensuring tools return to optimal performance efficiently. 

• Maintain high levels of customer satisfaction by providing timely updates, clear communication, and high-quality technical solutions. 

• Conduct structured customer training, ensuring safe, clear, and well documented handovers and support. 

• Represent ASM professionally through proactive communication, reliability, and a solutions-oriented approach- strengthening long-term customer trust. 

• Collaborate cross functionally with regional and global engineering teams to escalate issues appropriately, share insights, and contribute to continuous improvement initiatives. 

• Adhere to strict safety and quality protocols, ensuring all service activities meet cleanroom and equipment standards. 

Requirements 

• Bachelor’s or master’s degree in mechanical, Electrical, Electronic, or Mechatronic Engineering 

• Working knowledge of electrical and gas schematics. 

• Strong mechanical and electrical troubleshooting skills with a disciplined, safety-first mindset. 

• Effective communication skills and the ability to function within cross functional and multicultural teams. 

• Solid organizational and problem-solving skills, with the ability to prioritize work in a dynamic environment. 

• Advantageous experience in one or more of the following areas:  

• Semiconductor wafer fab operations / Vacuum and gas control systems / RF plasma systems / Electropneumatic controls / Microprocessor based controllers / Robotics / Handling of toxic/flammable gases and chemicals 

• Willingness to travel internationally (typically 75%, mainly to the U.S & Europe). 

• Availability to attend a product training at ASM’s Global HQ in the US. 

• Must have valid authorization to work in Ireland and the EU. 

What We Offer 

At ASM, you’ll join a diverse team of engineers and innovators who support each other, share knowledge openly, and continuously develop through worldclass training. You’ll experience an environment built on trust, curiosity, and teamwork, while gaining exposure to the world’s most advanced semiconductor technologies. 

Your package with us will include: 

• Competitive salary 

• Performance based bonus program 

• Pension scheme and private health insurance 

• Gym and daily meal allowance 

• Extensive technical training opportunities 

• Longterm career pathways across regions, technologies, and disciplines 

• Educational support for continued professional development 

2026 is the year to join ASM as a Field Service Engineer. Apply now!