Are you passionate about web design and eager to embark on a fulfilling career in the field? If you've dabbled in website creation using platforms like Wix, Squarespace, or WordPress, have a background in customer service, are a problem solver, and have a knack for creating engaging content, then Cloudbeds is looking for you!

This entry-level position offers a unique chance to provide customer support to our existing website customers while actively contributing to the new customer setup and onboarding process under the guidance of our seasoned Website Design team.

Location: Remote

Working shifts: 8 AM to 5 PM PST / 4 PM to 1 AM UTC 

What You Will Do:

• Managing the support tickets through our ticketing system from live customers with published websites while maintaining the required SLA 
• Managing all records and upkeep of all task management systems related to website services
• Working with and communicating directly and effectively with our different customer profiles through video calls, emails, and voice calls
• Resolving and handling customer complaints, and the ability to handle deadline-driven pressure
• Taking customer scoping, content collection, and revision calls, then coordinating the customer requirements with the website designers 
• Gathering property details and website requirements, then organizing the information for the website designer’s reference
• Proactively communicating with customers and providing timely updates on the project progress
• Managing multiple account timelines, completing requirements, and communicating priorities with the website designers to meet deadlines agreed with the customer 
• Overseeing the timely completion of website builds and ensuring that the quality of the website meets the customer's requirements 
• Assisting the customer in acquiring domain names, updating domain settings, and publishing websites 
• Assisting website designers in onboarding customers: Editing the published websites based on the requirements of the customers using our in-house website builder 
• Investigating website errors, cases, or supporting, researching, and suggesting website support process improvement 
• Using a consultative approach in maintaining our high-quality, professional hospitality websites and communicating with all customers 
• Handling the creation of landing pages or single-page websites 
• Managing internal escalations and coordinating with internal teams to give website onboarding updates or resolve customer concerns 
• Using tools (AI) to create visual elements or content that are in line with our customers’ branding 
• Proofread content and correct errors 
• Staying up to date with website trends and website development techniques that are most effective in engaging consumers

Key Competencies include:

• Creative, has a keen eye for design, and high attention to detail
• Highly responsive to internal and customer inquiries with a goal to complete tasks related to concerns raised 
• Effective execution of several website updates with varying processes in a timely manner
• Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
• Able to lead and collaborate with a diverse team of different personality types
• Open to general changes, improvements, and process updates 
• Highly organized, can handle result-driven pressure, proactive, a self-starter, and a team player with a love of continually improving the processes around you

You’ll Succeed With: 

• Experience with Website Design Builder or a platform like Wix, Squarespace, GoDaddy, or Duda preferred
• Experience with Adobe Photoshop or Canva preferred
• Experience with using AI for text content creation 
• Fluent English
• Fluent Spanish
• Excellent customer service - Passionate about meeting customers from all over the world and happy to provide them with genuine customer service (customer service experience required) 
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional management
• Excellent internet/wifi connection

#LI-LT1

Software Development Engineer in Test 

Join Our Flash Team as a Software Development Engineer in Test (SDET) in the Dominican Republic!

Flash is seeking a highly skilled and motivated SDET to build scalable automated testing solutions that ensure high-quality software delivery. The SDET is an engineer first—responsible for designing, developing, and maintaining automated test frameworks, integrating quality into CI/CD pipelines, and partnering with development teams to prevent defects early in the software lifecycle.

This is not a traditional QA or automation role. We are seeking an engineer-first SDET who can design and build testing frameworks from the ground up, operate at the code level, and integrate quality deeply into the development lifecycle. You will work across the stack—UI, API, and database layers—to ensure scalable, high-quality software delivery.

This is a high-impact role with direct influence on product quality and engineering practices. You’ll have the opportunity to modernize legacy frameworks, introduce new technologies, and shape testing strategy and tools from the ground up. Working with cutting-edge tools—including AI-assisted development—you’ll be empowered to innovate, experiment, and drive meaningful change across the organization.

Location: Santo Domingo, Dominican Republic; Hybrid – 3 days in office (Tuesday - Thursday)

Travel: 0%

Language: Spoken and written fluency in English and Spanish required

What You'll Do:

• Design and build automated test frameworks and tools from scratch
• Develop and execute automated tests across UI, API, and database layers
• Integrate automated testing into CI/CD pipelines (GitHub Actions, Jenkins)
• Partner closely with Engineering, Product, and QE teams to define test strategies and improve quality early in the development cycle
• Review code and provide feedback to ensure testability and quality standards
• Identify defects, troubleshoot root causes, and collaborate on solutions
• Build and manage test environments, test data, and supporting infrastructure
• Contribute to performance and security testing efforts
• Leverage AI tools (e.g., GitHub Copilot, Gemini CLI) to improve development and testing efficiency
• Continuously evaluate and introduce new tools, frameworks, and best practices

 What You Bring:

Technical Skills

• 5+ years of experience in software development with a strong testing focus
• Strong programming skills in TypeScript and/or C# (Java acceptable; Python a plus)
• Proven experience building test frameworks from scratch
• Hands-on experience testing at the API and/or database layer
• Strong experience with relational databases (SQL, MSSQL, Oracle)
• Experience with UI test automation (Playwright preferred; Selenium or Appium acceptable)
• Experience with GitHub and CI/CD pipelines (GitHub Actions preferred; Jenkins acceptable)
• Experience working in AWS environments (preferred)
• Strong understanding of SDLC and Agile methodologies
• Exposure to mobile testing is a plus
• Experience with both RESTful and SOAP APIs is a plus
• Familiarity with Linux environments (in addition to Windows) is a plus
• Experience with AI-assisted development tools (e.g., GitHub Copilot, Microsoft Copilot, Gemini) is a plus

Soft Skills

• Excellent problem-solving skills; naturally curious and solution-oriented
• Collaborative, team-focused mindset
• Ability to build scalable systems and think structurally
• Comfortable working from broad direction and driving toward clear outcomes
• Confident asking questions and constructively challenging requirements
• Able to work independently and stay on task
• Strong analytical thinking with excellent communication skills
• Quick learner who can adapt to new technologies
• Passion for continuous learning

Qualifications:

• 5+ years of experience in a software development with a testing focus
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Bi-lingual in Spanish and English, written and spoken

 Company Benefits and Perks:

• Hybrid role at our new office at Metro Plaza
• Legal Dominican benefits
• Supplemental Private Medical Insurance (HUMANO)
• Gym subsidy
• Meal subsidy 
• Competitive salary
• Annual vacation bonus

MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.

We are looking for a high-energy, ambitious Marketing Content Strategist to report to the VP of Corporate Marketing. This is an individual contributor role for a "digital-first" storyteller. You will be the architect of our editorial engine, responsible for making MariaDB the most visible and well-positioned database in the era of AI.

If you are a former journalist or a content creator who is obsessed with how LLMs (like ChatGPT, Gemini and Claude) are changing the way people find information, this is your role.

Key Responsibilities

Strategy & Repositioning

• The Narrative Architect: Execute a content strategy that aligns with corporate messaging to reposition MariaDB as the modern, higher-value alternative to MySQL and PostgreSQL.
• LLM & SEO Visibility: Own our visibility in the new search landscape. Working with SEO/GEO agencies or resources, you will optimize content not just for Google, but for LLM (Large Language Model) rankings, ensuring MariaDB is the top recommendation when users ask AI for architectural advice.
• Editorial Calendar: Build and own the global editorial calendar. You will ensure a consistent, high-quality "drumbeat" of content (blogs, articles that keeps MariaDB top-of-mind.

Production & Execution

• Content Factory: Act as the primary editor and a key writer. You will work with internal engineers and external freelancers to ensure we publish regular, high-impact blogs and articles. Work with MariaDB’s copy editor as needed for final polish on content.
• AI Force Multiplier: Use AI writing and research tools as a core part of your workflow to 10x your output. You will be the internal expert on how to use AI to scale our content without losing our unique brand voice.
• Operational Transparency: Establish a clear process for content production, giving the entire organization visibility into what is being published and when.

Position Requirements

• Experience: 3–5 years of professional writing or content marketing experience. A background in journalism, reporting, or professional blogging is highly preferred.
• Writing Excellence: You are a fast, versatile writer. You can take a 30-minute interview with a developer and turn it into a provocative, SEO/LLM-optimized blog post by the end of the day.
• AI Native: You are already using LLMs (ChatGPT, Claude, etc.) to brainstorm, outline, and draft. You see AI as a tool to make you faster and more effective.
• Technical Curiosity: You may not be a database administrator, but you aren't afraid of technical topics. You are eager to learn the nuances of SQL and the database market.

Desired Skills & Experience

• Interpersonal Skills: You are comfortable "interviewing" stakeholders to extract great stories.
• Organizational Pro: You love a good Kanban board or spreadsheet. You keep projects on track and stakeholders informed.
• Competitive Drive: You want to win the "search war" against our competitors and enjoy seeing MariaDB climb the rankings.

Location

• Remote (Canada, USA, Dominican Republic, Bulgaria, UK)

What's in it for you?

Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB, plc. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. 

You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays) and a massive degree of flexibility and freedom, and more.

Salaries for candidates outside the U.S. will vary based on local compensation structures.

How to Apply

If you are interested in this position, please submit your application along with your CV/Resume through our ATS Greenhouse on our MariaDB Careers site.

• At MariaDB we celebrate the diverse experiences and perspectives of our employees because this drives innovation and success. MariaDB is an equal opportunity employer dedicated to creating a welcoming and inclusive workplace for everyone.
• MariaDB does not sponsor work visas or relocation.
• MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
• MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for paying any fees associated with any unsolicited submitted CV/Resumes.