REQ# FEQ127R23

Who we are

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

What you’ll do

As a Backend Engineer, you’ll design, implement, and optimize systems that power mission-critical applications. Your role will adapt to your strengths and interests, with opportunities to focus on:

• Infrastructure: Build and maintain scalable, secure, and high-performance systems to ensure operational reliability.
• Platform: Develop robust APIs and developer tools to improve team efficiency and scalability.
• Product: Engineer backend services that support customer-facing applications and deliver seamless user experiences.

Core Responsibilities:

• Architect and implement scalable backend systems and APIs.
• Ensure high system performance, reliability, and security.
• Collaborate with product managers, designers, and other engineers to deliver end-to-end solutions.
• Participate in code reviews, testing, and documentation to maintain high-quality standards.
• Mentor junior engineers or take on leadership roles, depending on your seniority.

What we’re looking for

We value diversity of experience and are looking for individuals passionate about solving complex problems. 

Basic Qualifications:

• Proficiency in backend programming languages like Java or Go.
• Familiarity with relational and/or NoSQL databases (e.g., PostgreSQL, MongoDB, Redis).
• Experience with cloud platforms like AWS, Google Cloud, or Azure.
• Understanding of RESTful APIs, microservices, and distributed systems.
• Strong debugging and problem-solving skills.

Preferred Qualifications (for Senior Levels):

• Experience with containerization technologies like Docker and Kubernetes.
• Knowledge of CI/CD pipelines and DevOps practices.
• Exposure to large-scale data processing or event-driven architectures.
• Leadership experience in team projects or mentoring roles.

Why join us

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. 
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know

This role is based in our Aarhus office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

About the Role

Veeam is seeking an experienced Technical Account Manager (TAM) in Denmark to serve as a trusted advisor and dedicated technical liaison for our enterprise customers. In this high-impact role, you will drive customer success by ensuring Veeam’s solutions are optimally implemented, aligned with the customer’s business continuity and data management objectives, and delivering maximum value. As a TAM, you sit at the intersection of technology and business – partnering closely with customers to accelerate their time-to-value with Veeam, proactively preventing issues through best-practice guidance, and acting as the customer’s advocate inside Veeam. This position is strategically important to Veeam’s vision of enabling data resilience: TAMs manage some of Veeam’s most significant customers, helping to maximize adoption, retention, and expansion of Veeam products by making our solutions indispensable to their operations. If you are passionate about customer success, have deep technical expertise in IT infrastructure, and excel at building relationships, this role offers the opportunity to make a real impact for Veeam’s customers and contribute to our continued market leadership in data protection. 

Location: Based in Sweden (Work from Home combined with face-to-face customer visits)

What You'll Do

As a Technical Account Manager at Veeam, your responsibilities will include: 

• Customer Onboarding & Engagement Planning: Lead the onboarding of new business customers in Denmark, including kickoff meetings and initial solution architecture planning. Ensure a smooth deployment of Veeam solutions by coordinating stakeholder introductions, gathering requirements, and setting up success criteria and engagement plans from day one. 

• Proactive Account Management: Manage a portfolio of strategic customer accounts with a proactive, consultative approach. Conduct regular health checks, risk assessments, and environment reviews to gauge the customer’s data protection status and identify improvement areas. Develop tailored recommendations and best practice guidance to optimize customers Veeam environments for performance, security, and reliability. 

• Technical Guidance & Project Coordination: Oversee all aspects of Veeam’s professional services engagements for your accounts, from planning and design to coordination of implementation efforts. Provide input into the creation of proposals and Statements of Work (SOW) for new services or projects. Ensure projects are effectively managed – including developing project plans, timelines, communication cadence, and resource coordination – so that deployments and initiatives stay on track. While the TAM role is advisory (one day per week per customer) rather than hands-on implementation, you will closely guide and mentor the customer (and partner or internal teams) through the successful execution of Veeam solution rollouts. 

• Issue Escalation & Advocacy: Act as the primary point of contact for your customers’ technical needs and ensure their issues are addressed with urgency. Quarterback support escalations by working directly with Veeam Support and Product  

• Quarterly Business Reviews & Executive Reporting: Prepare and deliver regular Quarterly Business Review (QBR) meetings for each of your customers. In these executive-level reviews, you will highlight achievements from the last quarter, review key metrics and support cases, and demonstrate the ROI and business value realized from Veeam’s solutions.  

• Knowledge Transfer & Best Practices: Serve as a Veeam subject-matter expert, providing ongoing guidance and knowledge transfer to customers. This includes delivering hands-on workshops or training sessions (onsite or remote) to increase the customer’s proficiency with Veeam’s products. You will develop custom best-practice documentation, white papers, architectural diagrams or runbooks as needed to support the customer’s environment.  

• Monitoring & Reporting: Continuously document customer environments and activities. Maintain up-to-date records of the customer’s Veeam deployment (configurations, changes, health check results, etc.) and of all engagements/deliverables provided. Provide regular status updates and reports to customers and internal stakeholders (sales, customer success) on ongoing projects, support tickets, and value delivered.  

• Cross-Functional Collaboration: Collaborate closely with other Veeam teams to ensure holistic support for the customer. You will work with Customer Success Managers to share insights and support overall account health and renewal readiness. Partner with Sales and Account Managers to identify up-sell or cross-sell opportunities, and assist in demonstrating the value of TAM services to new prospects or renewals. Coordinate with Veeam’s Professional Services consultants or VASP partners if projects require deeper technical implementation work, ensuring a seamless experience for the customer. 

• Continuous Improvement: Provide feedback and insights to improve Veeam’s processes, services, and products. You’ll leverage your frontline experience to suggest enhancements to TAM methodologies, contribute to the development of best practice templates, and help evolve our service offerings. Internally, you may mentor new TAMs or share knowledge across the team, fostering a culture of excellence and continuous learning within Veeam’s Technical Account Management practice. 

What You'll Bring: 

• Technical Expertise: Strong hands-on experience with Veeam’s core products and a broad background in enterprise IT infrastructure. You should have significant knowledge of data center technologies, including virtualization (VMware vSphere and Microsoft Hyper-V), operating systems (Windows and Linux), networking (Ethernet, Fibre Channel), and storage/backup systems (experience with technologies from vendors like EMC, NetApp, IBM, HP, etc. is a plus). Familiarity with cloud platforms and services (IaaS/PaaS) and their integration with backup and DR strategies is expected. 

• Problem Solving & Project Management: Proven experience in IT consulting, systems engineering, or technical project management, preferably in a customer-facing capacity. You have a track record of successfully managing multiple projects or accounts simultaneously, coordinating cross-functional teams and meeting deliverables.  

• Communication & Customer Engagement: Excellent communication and interpersonal skills. You excel at building relationships with customers and can confidently engage at various levels of seniority – from technical engineers to CIOs.  

• Education & Certifications: Degree in a relevant technology field (or equivalent combination of education and experience). Industry certifications are highly regarded  

• Domain Knowledge: Solid understanding of data management, data protection, backup/DR, and business continuity practices.  

• Language: Fluency in Swedish and English (written and spoken) is required. 

Bonus skills:

• Veeam Expertise: Previous experience in a Technical Account Manager, Customer Success Manager, or Consulting Systems Engineer role for a software or IT services company. Direct experience supporting data backup, disaster recovery, or cloud data management solutions in enterprise environments is a strong plus. 

• Additional Certifications: Veeam Certified Architect (VMCA) certification, or vendor-specific certifications related to storage, cloud, or security (e.g. AWS/Azure Solutions Architect, Cisco networking, CISSP) would be an asset, demonstrating a well-rounded technical skill set. 

• Soft Skills: Demonstrated ability in strategic planning, seeing the “big picture” for customers. Experience in handling challenging customer situations or critical escalations with calmness and professionalism. A proactive mindset with a passion for continuous learning and staying updated on industry trends. 

What You'll Get:

• 30 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private health insurance with priority access to treatment
• Life insurance with enhanced coverage and child benefit
• Disability insurance after 90 days of illness
• Accident insurance covering work and commute
• Supplemental pension with employer contribution
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

*The role is based in Sweden with the ability to work remotely/from home, combined with travel for on-site customer visits as needed. 

Please note: If an applicant is permanently located outside of the Sweden, Veeam reserves the right to decline the application for this position.

#LI-Remote

#LI-AG2 

About the Role

Veeam is seeking an experienced Technical Account Manager (TAM) in Denmark to serve as a trusted advisor and dedicated technical liaison for our enterprise customers. In this high-impact role, you will drive customer success by ensuring Veeam’s solutions are optimally implemented, aligned with the customer’s business continuity and data management objectives, and delivering maximum value. As a TAM, you sit at the intersection of technology and business – partnering closely with customers to accelerate their time-to-value with Veeam, proactively preventing issues through best-practice guidance, and acting as the customer’s advocate inside Veeam. This position is strategically important to Veeam’s vision of enabling data resilience: TAMs manage some of Veeam’s most significant customers, helping to maximize adoption, retention, and expansion of Veeam products by making our solutions indispensable to their operations. If you are passionate about customer success, have deep technical expertise in IT infrastructure, and excel at building relationships, this role offers the opportunity to make a real impact for Veeam’s customers and contribute to our continued market leadership in data protection. 

Location: Based in Denmark (Work from Home combined with face-to-face customer visits)

What You'll Do

As a Technical Account Manager at Veeam, your responsibilities will include: 

• Customer Onboarding & Engagement Planning: Lead the onboarding of new business customers in Denmark, including kickoff meetings and initial solution architecture planning. Ensure a smooth deployment of Veeam solutions by coordinating stakeholder introductions, gathering requirements, and setting up success criteria and engagement plans from day one. 

• Proactive Account Management: Manage a portfolio of strategic customer accounts with a proactive, consultative approach. Conduct regular health checks, risk assessments, and environment reviews to gauge the customer’s data protection status and identify improvement areas. Develop tailored recommendations and best practice guidance to optimize customers Veeam environments for performance, security, and reliability. 

• Technical Guidance & Project Coordination: Oversee all aspects of Veeam’s professional services engagements for your accounts, from planning and design to coordination of implementation efforts. Provide input into the creation of proposals and Statements of Work (SOW) for new services or projects. Ensure projects are effectively managed – including developing project plans, timelines, communication cadence, and resource coordination – so that deployments and initiatives stay on track. While the TAM role is advisory (one day per week per customer) rather than hands-on implementation, you will closely guide and mentor the customer (and partner or internal teams) through the successful execution of Veeam solution rollouts. 

• Issue Escalation & Advocacy: Act as the primary point of contact for your customers’ technical needs and ensure their issues are addressed with urgency. Quarterback support escalations by working directly with Veeam Support and Product  

• Quarterly Business Reviews & Executive Reporting: Prepare and deliver regular Quarterly Business Review (QBR) meetings for each of your customers. In these executive-level reviews, you will highlight achievements from the last quarter, review key metrics and support cases, and demonstrate the ROI and business value realized from Veeam’s solutions.  

• Knowledge Transfer & Best Practices: Serve as a Veeam subject-matter expert, providing ongoing guidance and knowledge transfer to customers. This includes delivering hands-on workshops or training sessions (onsite or remote) to increase the customer’s proficiency with Veeam’s products. You will develop custom best-practice documentation, white papers, architectural diagrams or runbooks as needed to support the customer’s environment.  

• Monitoring & Reporting: Continuously document customer environments and activities. Maintain up-to-date records of the customer’s Veeam deployment (configurations, changes, health check results, etc.) and of all engagements/deliverables provided. Provide regular status updates and reports to customers and internal stakeholders (sales, customer success) on ongoing projects, support tickets, and value delivered.  

• Cross-Functional Collaboration: Collaborate closely with other Veeam teams to ensure holistic support for the customer. You will work with Customer Success Managers to share insights and support overall account health and renewal readiness. Partner with Sales and Account Managers to identify up-sell or cross-sell opportunities, and assist in demonstrating the value of TAM services to new prospects or renewals. Coordinate with Veeam’s Professional Services consultants or VASP partners if projects require deeper technical implementation work, ensuring a seamless experience for the customer. 

• Continuous Improvement: Provide feedback and insights to improve Veeam’s processes, services, and products. You’ll leverage your frontline experience to suggest enhancements to TAM methodologies, contribute to the development of best practice templates, and help evolve our service offerings. Internally, you may mentor new TAMs or share knowledge across the team, fostering a culture of excellence and continuous learning within Veeam’s Technical Account Management practice. 

What You'll Bring: 

• Technical Expertise: Strong hands-on experience with Veeam’s core products and a broad background in enterprise IT infrastructure. You should have significant knowledge of data center technologies, including virtualization (VMware vSphere and Microsoft Hyper-V), operating systems (Windows and Linux), networking (Ethernet, Fibre Channel), and storage/backup systems (experience with technologies from vendors like EMC, NetApp, IBM, HP, etc. is a plus). Familiarity with cloud platforms and services (IaaS/PaaS) and their integration with backup and DR strategies is expected. 

• Problem Solving & Project Management: Proven experience in IT consulting, systems engineering, or technical project management, preferably in a customer-facing capacity. You have a track record of successfully managing multiple projects or accounts simultaneously, coordinating cross-functional teams and meeting deliverables.  

• Communication & Customer Engagement: Excellent communication and interpersonal skills. You excel at building relationships with customers and can confidently engage at various levels of seniority – from technical engineers to CIOs.  

• Education & Certifications: Degree in a relevant technology field (or equivalent combination of education and experience). Industry certifications are highly regarded  

• Domain Knowledge: Solid understanding of data management, data protection, backup/DR, and business continuity practices.  

• Language: Fluency in Danish and English (written and spoken) is required. 

Bonus skills:

• Veeam Expertise: Previous experience in a Technical Account Manager, Customer Success Manager, or Consulting Systems Engineer role for a software or IT services company. Direct experience supporting data backup, disaster recovery, or cloud data management solutions in enterprise environments is a strong plus. 

• Additional Certifications: Veeam Certified Architect (VMCA) certification, or vendor-specific certifications related to storage, cloud, or security (e.g. AWS/Azure Solutions Architect, Cisco networking, CISSP) would be an asset, demonstrating a well-rounded technical skill set. 

• Soft Skills: Demonstrated ability in strategic planning, seeing the “big picture” for customers. Experience in handling challenging customer situations or critical escalations with calmness and professionalism. A proactive mindset with a passion for continuous learning and staying updated on industry trends. 

What You'll Get:

• 30 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Monthly employer-paid allowance for private healthcare
• Monthly private pension allowance based on base salary
• Mandatory workers’ compensation and injury insurance
• Employer contributions to Danish social security schemes (including ATP, AUB, AES, AFU, maternity leave fund, and more)
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

*The role is based in Denmark with the ability to work remotely/from home, combined with travel for on-site customer visits as needed. 

Please note: If an applicant is permanently located outside of the Denmark, Veeam reserves the right to decline the application for this position.

#LI-Remote #LI-AG2 

Are you looking to make a real impact and play a meaningful role in the growth of our company?

As a Solutions Architect at Elastic you will serve as a technical authority and trusted advisor to our sales team, customers, partners and community. You will understand and solve our customer’s business issues with the Elastic Stack, engage the regional Elastic community through events and programs, and enable sales through our Partners. A successful SA at Elastic will be focused on excellence; taking the initiative to improve both themselves and the team through continuous learning and questioning the status quo.

What You Will Be Doing:

• Serving as the technical point of contact for your accounts and account managers in your assigned territory.
• Developing a deep understanding of customers’ goals and objectives, and articulating how our offerings address their needs.
• Creating and owning value based relationships at all levels in customer organizations.
• Actively participating in all phases of planning and execution for your territory, from initial discovery to the technical win.
• Developing and maintaining a deep understanding of the Elastic products and solutions to demonstrate the value of our offerings in sales meetings, and at events such as meetups and conferences.
• Advising the sales team on effective ways of positioning Elastic products, solutions and services.
• Onboarding, educating and enabling our partners, and supporting them in sales cycles.
• Creating collateral, contributing to programs and collaborating with other Elasticians to meet individual client needs.
• Being the voice of the customer and community to communicate needs, gaps, and enhancements to our engineering and leadership teams.
• Deepening both your sales and technical skills through self driven education while taking advantage of all the professional development opportunities provided by Elastic.

What You Bring Along:

• A track record of success in a technical presales role within the Enterprise Sector -- enough experience selling and implementing technology to earn your customer’s trust.
• A demonstrable ability to articulate and sell the benefits of modern platforms, software and technologies.
• A real passion for being curious and a continuous learner. You are someone that invests in yourself as much as you invest in your professional relationships.
• A history of successful customer relations where you developed an understanding of what made a difference, and devised architectures that helped meet a goal, tackle a problem, or outpace competitors.
• An ability to influence. Have you more than once convinced a team you worked for, of an idea, technology, or architectural pattern?
• The ability to inspire groups, both large and small.
• A willingness to travel 30% within region, as well as occasionally internationally.

Why Elastic?

“Once I started, I was blown away to realize, what was always so obvious, everything is search. Anything you do with data involves search, every app needs search, even analytics are about search. Daily I am blown away with the types of things our users and customers are doing with search.” Director of Product, Elastic.

Why this team?

“We question the status quo, debate the best ways to accomplish our goals and hold ourselves and our teams to the highest standards of performance. We take pride in our ability to understand our customers needs and make recommendations that are based on extensive global experience across multiple use cases. We learn from our mistakes and losses and celebrate our successes with an eye towards constant improvement. Join this team if you are up for a compassionate, understanding and fair environment where you can really grow into the next phase of your career.” VP WW Solution Architecture, Elastic

#LI-PF1

Are you looking to make a real impact and play a meaningful role in the growth of our company?

As a Solutions Architect at Elastic you will serve as a technical authority and trusted advisor to our sales team, customers, partners and community. You will understand and solve our customer’s business issues with the Elastic Stack, engage the regional Elastic community through events and programs, and enable sales through our Partners. A successful SA at Elastic will be focused on excellence; taking the initiative to improve both themselves and the team through continuous learning and questioning the status quo.

What You Will Be Doing:

• Serving as the technical point of contact for your accounts and account managers in your assigned territory.
• Developing a deep understanding of customers’ goals and objectives, and articulating how our offerings address their needs.
• Creating and owning value based relationships at all levels in customer organizations.
• Actively participating in all phases of planning and execution for your territory, from initial discovery to the technical win.
• Developing and maintaining a deep understanding of the Elastic products and solutions to demonstrate the value of our offerings in sales meetings, and at events such as meetups and conferences.
• Advising the sales team on effective ways of positioning Elastic products, solutions and services.
• Onboarding, educating and enabling our partners, and supporting them in sales cycles.
• Creating collateral, contributing to programs and collaborating with other Elasticians to meet individual client needs.
• Being the voice of the customer and community to communicate needs, gaps, and enhancements to our engineering and leadership teams.
• Deepening both your sales and technical skills through self driven education while taking advantage of all the professional development opportunities provided by Elastic.

What You Bring Along:

• A track record of success in a technical presales role within the Enterprise Sector -- enough experience selling and implementing technology to earn your customer’s trust.
• A demonstrable ability to articulate and sell the benefits of modern platforms, software and technologies.
• A real passion for being curious and a continuous learner. You are someone that invests in yourself as much as you invest in your professional relationships.
• A history of successful customer relations where you developed an understanding of what made a difference, and devised architectures that helped meet a goal, tackle a problem, or outpace competitors.
• An ability to influence. Have you more than once convinced a team you worked for, of an idea, technology, or architectural pattern?
• The ability to inspire groups, both large and small.
• A willingness to travel 30% within region, as well as occasionally internationally.

Why Elastic?

“Once I started, I was blown away to realize, what was always so obvious, everything is search. Anything you do with data involves search, every app needs search, even analytics are about search. Daily I am blown away with the types of things our users and customers are doing with search.” Director of Product, Elastic.

Why this team?

“We question the status quo, debate the best ways to accomplish our goals and hold ourselves and our teams to the highest standards of performance. We take pride in our ability to understand our customers needs and make recommendations that are based on extensive global experience across multiple use cases. We learn from our mistakes and losses and celebrate our successes with an eye towards constant improvement. Join this team if you are up for a compassionate, understanding and fair environment where you can really grow into the next phase of your career.” VP WW Solution Architecture, Elastic

#LI-PF1

CSQ327R46

We’re hiring for multiple roles within our Professional Services team. Depending on experience and scope, this position may be offered as Senior Solutions Consultant, Resident Solutions Architect, or Senior Resident Solutions Architect.

You may know this role as a Big Data Solutions Architect, Analytics Architect, Data Platform Architect, or Technical Consultant. The final title will align to your experience, technical depth, and customer-facing ownership.

As a Data & AI Platform Architect (Professional Services) (Internal Title - Resident Solutions Architect) in our Professional Services team you will work with clients on short to medium-term customer engagements on their big data challenges using the Databricks platform. You will provide data engineering, data science, and cloud technology projects which require integrating with client systems, training, and other technical tasks to help customers to get most value out of their data. RSAs are billable and know how to complete projects according to specification with excellent customer service. You will report to the regional Manager/Lead.

The impact you will have:

• You will work on a variety of impactful customer technical projects which may include designing and building reference architectures, creating how-to's and productionalizing customer use cases
• Work with engagement managers to scope variety of  professional services work with input from the customer
• Guide strategic customers as they implement transformational big data projects, 3rd party migrations, including end-to-end design, build and deployment of industry-leading big data and AI applications
• Consult on architecture and design; bootstrap or implement customer projects which leads to a customers' successful understanding, evaluation and adoption of Databricks.
• Provide an escalated level of support for customer operational issues.
• You will work with the Databricks technical team, Project Manager, Architect and Customer team to ensure the technical components of the engagement are delivered to meet customer's needs.
• Work with Engineering and Databricks Customer Support to provide product and implementation feedback and to guide rapid resolution for engagement specific product and support issues.

What we look for:

• Extensive experience in data engineering, data platforms & analytics
• Comfortable writing code in either Python or Scala
• Working knowledge of two or more common Cloud ecosystems (AWS, Azure, GCP) with expertise in at least one
• Deep experience with distributed computing with Apache Spark™ and knowledge of Spark runtime internals
• Familiarity with CI/CD for production deployments
• Working knowledge of MLOps 
• Design and deployment of performant end-to-end data architectures
• Experience with technical project delivery - managing scope and timelines.
• Documentation and white-boarding skills.
• Experience working with clients and managing conflicts.
• Build skills in technical areas which support the deployment and integration of Databricks-based solutions to complete customer projects.
• Travel to customers 10% of the time
• [Preferred] Databricks Certification but not essential

Do you want to design and architect the technical solutions behind some of the worlds largest and most advanced customer journeys? Are you driven by transforming the needs of business stakeholders into innovative solutions on leading CRM and marketing automation platforms? Would you like to join one of the leading digital agencies in the world? Then you might be just the Technical Architect we’re looking for!

What will your day look like?

As our new Technical Architect (specialising in Salesforce marketing cloud), you will be responsible for defining the overall technical structure of a client project. Your job will be to identify client requirements by researching and analysing their needs. This involves studying the concept, strategy, and vision for the project.

More specifically, you will create user scenarios, prepare data models, design information structure, workflows as well as work out technical specifications and test methods. You will also create implementation plans and estimates for new and existing clients.

Doing this, your tasks include:

• Implementing the architecture in corporation with the project team, using agile methodologies like Scrum
• Delivery of Salesforce Marketing Cloud projects
• Working out which solution to use based on cost-benefit analysis and research
• Explaining to designers and developers what's required and overseeing the progress
• Providing feedback, summary, and information about your projects, agreeing plans with the client and breaking down large-scale projects into manageable chunks.

Who are you going to work with?

You join the technical team, currently consisting of 100+ competent and respectful colleagues. Here, you become part of an exciting and challenging professional environment where you get to work closely with Architects, Developers, and Technical Project Managers. You will also work with the account team and Data Specialists as well as our clients’ technical teams.

We value room for diversity, and you will get a chance to put a personal touch on your daily tasks while developing your professional skillset. We are proud of our multicultural environment and easy-going, dynamic atmosphere where we not only work together – we are great at having fun as well.   

What do you bring to the table?

As a person, you are outgoing, self-motivated, and ambitious; yet you are a helpful team-player that contributes positively to the working environment. Since you will be involved throughout the entire project lifecycle, it’s essential that you understand all aspects of each system, from both a business and technical point of view. In other words, you know how to turn business requirements into technical solutions. This means having an extensive knowledge of technologies such as SQL, XML, JSON, JavaScript, HTML, and CSS as well as knowledge of one or more programming languages.

In addition, you have:

• 6+ years of experience as a salesforce marketing cloud architect or technical consultant, preferably at an agency within digital sales and/or marketing solutions 
• Extensive experience with Salesforce marketing cloud
• Working with client-based projects and know how to service clients, including handling deadlines within agreed budget
• Experience in Workflow Engines as well as a great understanding of and ability to design database design and modeling
• Ability to explain complex technical solutions with clients

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. 

#LI-EMEA

Technical Architect

Amsterdam/Rotterdam, Copenhagen hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This role is part of DEPT®’s Design & Technology / Experience & Engineering teams across the Benelux and Nordics regions. We combine data, technology and creative design to solve complex business problems, deliver high-quality digital platforms, and create meaningful customer experiences for ambitious local and international brands.

As a Technical Architect / Lead Engineer  you bridge hands-on engineering with architectural thinking. You are someone who has built and delivered complex digital solutions yourself and is now stepping into shaping broader system design, guiding teams, and influencing client decisions.

You will operate at the intersection of delivery and architecture—remaining close to the code and engineering reality, while growing into defining end-to-end solutions and long-term architecture directions.

WHAT YOU’LL DO:

• Translate business requirements into pragmatic, implementable solution designs—grounded in real engineering experience.
• Take ownership of solution design for (parts of) platforms, ensuring feasibility, scalability, and maintainability.
• Stay close to delivery: collaborate directly with engineers, review implementations, and make architecture decisions that work in practice—not just on paper.
• Contribute to defining future-ready architectures using DEPT® principles: cloud-first, best-of-breed, proven technology, and quality-driven development.
• Support senior architects in shaping broader solution landscapes and grow into owning full solution architectures over time.
• Guide development teams with clear technical direction, helping them make better design and implementation decisions.
• Participate in client conversations and workshops, translating technical complexity into clear, structured explanations.
• Help identify improvements in architecture maturity (commerce, content, data, integration) and contribute to pragmatic roadmaps.
• Apply architectural practices such as ADRs and C4 modelling to document decisions and create alignment across teams.
• Contribute to technical solutioning in pre-sales and proposals, with a focus on realistic and implementable approaches.

WHAT YOU BRING:

• Strong background as a Senior / Lead Engineer or Technical Architect, with a clear ambition to grow into a Solution Architect role.
• Hands-on experience building and delivering digital platforms (e-commerce, DXP, or API-driven systems).
• Ability to balance hands-on engineering depth with increasing architectural responsibility.
• Solid understanding of modern architectures across commerce, content, integration, and data.
• Experience or interest in platforms such as Shopify, Adobe Experience Cloud, Salesforce, Optimizely or other industry leaders.
• Comfortable working with cloud platforms (AWS, Azure, or Google Cloud) in real delivery contexts.
• Familiarity with architectural practices such as ADRs and C4 modelling, and willingness to apply them consistently.
• Strong problem-solving mindset: you prefer practical, working solutions over theoretical perfection.
• Good communication skills, with the ability to explain technical decisions clearly to both engineers and clients.
• Curiosity and openness to using AI as an assistant in your daily work (analysis, design, documentation), and interest in exploring how AI can improve solutions for clients.
• Experience working in project-based environments, ideally in an agency, consultancy, or product environment.
• Fluency in English; additional local languages within the Benelux or Nordics (BENO) are a plus.

WE OFFER

*Specific benefits vary based on location

• A flexible, hybrid working policy (2-3 days from the office, depending on location)
• DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs.
• Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021, has been named a Great Place To Work since 2022 in the Netherlands and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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Mission 

As a Sr Specialist Solutions Architect (SSA) - ML & AI Engineer, you will be the trusted technical ML & AI expert to both Databricks customers and the Field Engineering organization. You will work with Solution Architects to guide enterprise and strategic customers in architecting production-grade ML & AI applications on Databricks, while aligning their technical roadmap with the continually evolving Databricks Data Intelligence Platform. You will continue to strengthen your technical skills through applying cutting edge technologies in GenAI, MLOps, and ML more broadly, expanding your impact through mentorship, and establishing yourself as an AI thought leader.

The impact you will have:

• Architect production level ML & AI workloads for customers using our unified platform, including agents, end-to-end ML pipelines, training/inference optimization, integration with cloud-native services, MLOps, etc.  
• Serve as trusted practitioner for enterprise GenAI solutions, including RAG architectures, agentic systems (tool-calling agents, multi-agent orchestration, guardrails), natural language querying of structured data, AI evaluation and observability, and monitoring systems
• Build, scale, and optimize customer AI workloads and apply best in class MLOps to productionize these workloads across a variety of domains
• Provide advanced technical support to Solution Architects during the technical sale ranging from feature engineering, training, tracking, serving to model monitoring all within a single platform, as well as participating in the larger ML SME community in Databricks
• Collaborate cross-functionally with the product and engineering teams to represent the voice of the customer, define priorities and influence the product roadmap, helping with the adoption of Databricks’ AI offerings

What we look for:

• 7+ years of hands-on industry ML experience in at least one of the following:
• ML Engineer: Build and maintain production-grade cloud (AWS/Azure/GCP) infrastructure that supports the deployment of ML applications, including drift monitoring.
• AI Engineer: Experience with the latest techniques in LLMs & agentic systems including vector databases, fine-tuning LLMs, AI guardrail systems, and deploying LLMs with tools such as HuggingFace, Langchain, and OpenAI
• Experience with data engineering, or a good understanding of the concept of data engineering
• Experience communicating and/or teaching technical concepts to non-technical and technical audiences alike
• Passion for collaboration, life-long learning, and driving business value through ML & AI
• [Preferred] 5+ years customer-facing experience in a pre-sales or post-sales role
• Can meet expectations for technical training and role-specific outcomes within 3 months of hire
• This role can be remote, but we prefer that you be located in the job listing area and can travel up to 30% when needed

RDQ127R264

This role is open to remote candidates within the Europe, with a preference for those based in London, Netherlands, Germarny or Denmark.

Databricks is seeking an exceptional and strategic  Sr. Staff Security Engineer, Incident Response to join our Incident Response team. This pivotal role will provide decisions that have a direct impact on the long-term success of Databricks' security posture, creating solutions that enable potential future opportunities without a known path. You will play a key role in developing multi-year technology strategy for complete and critical areas of the business, encompassing multiple systems and teams, consistently delivering large-scale projects that meet company goals.

The Incident Response team's mission is to rapidly, efficiently, and standardly respond to security threats, incidents, and investigations to protect our customers, employees, and enterprise data. We leverage Databricks' own platform for near-real-time log analytics, alerting, and forensics, embracing a "Security for Databricks on Databricks" philosophy. As an Sr. Staff Security Engineer, you will tackle the most technical SIRTs, drive complex, open-ended problems with no obvious path to success, act as a multiplier by enabling systems, authoring tools, or introducing policies that elevate the entire organization's productivity.

The impact you will have:

• Strategic Impact & Technical Vision: Drive or influence the organization’s direction and roadmap, leading internal conversations about major technology areas and inspiring adoption. Provide decisions with direct, long-term impact on Databricks' success.
• Incident Leadership & Crisis Management: Lead complex investigations and impact analysis, performing crisis management using the Incident Management System (IMS). Engage with various stakeholders and communicate findings to executive leadership, ensuring successful navigation of major security incidents with minimal business impact.
• Advanced Threat Management: Exhibit expert knowledge in all cloud vendors used by Databricks (AWS, Azure, GCP), deeply understanding the entire architecture of major business components and articulating their security and risk limits. Drive the establishment of a cutting-edge threat detection and response program, significantly reducing Mean Time to Detect (MTTD) and Mean Time to Respond (MTTR) to security incidents.
• Technical Innovation & Automation: Architect scalable and organized frameworks for security automation and orchestration, including pre-investigation analysis and triage of alerts. Understand trends and directions of the security industry within your domain and architect large-scale designs consistent with organizational and company goals.
• Problem Solving: Demonstrate the ability to fix difficult and company-impactful problems wherever they lie, even if outside your comfort zone. Possess a full understanding of what malicious activity looks like in each cloud layer (network, storage, compute), understanding existing logs and correlating from multiple sources during an investigation.
• Cross-Functional Collaboration & Mentorship: Serve as a role model and mentor to every technical member of the team. Identify areas where Databricks can share effectively with the outside world, guiding content creation and communication via presentations and blogs. Work across departments, integrating security practices into various aspects of the organization and product development lifecycle.

What we look for:

• Experience: Typically 12+ years of experience in security, with a strong focus on incident response, detection, and/or threat intelligence, or an advanced degree with 8+ years of experience. This includes deep expertise in Incident Management and Incident Response tool development.
• Cloud Security Expertise: Demonstrates knowledge of Azure and AWS cloud concepts, showing expertise in analyzing logs, correlating available log sources to conclude an attack scenario, and identifying logging gaps to suggest best configurations for IR needs. You can function as an architect of cloud deployment and map cloud environment fundamentals to other major providers.
• Digital Forensics: Highly skilled in multiple areas of digital forensics (e.g., Network, Application/Log Analysis, Host/Disk, Memory Forensics/Malware Analysis, Cloud Forensics, Endpoint Forensics), able to speak confidently on advanced concepts like virtualized networking, advanced network anomalies, and container forensics.
• Enterprise Security: Has a detailed understanding of enterprise security incidents and in-depth knowledge of malware on endpoints. Possesses expert understanding of MacOS security posture and architecture.
• Technical Depth: Proficient with SIEM and SOAR platforms, EDR solutions, and forensic analysis tools. Skilled in leveraging AI and automation technologies to enhance security operations and threat detection capabilities.
• Leadership & Communication: Exceptional ability to engage in difficult conversations, handle them appropriately, and exhibit empathy and emotional intelligence. Proven capability to build, mentor, and lead high-performing cybersecurity teams, fostering a culture of excellence and continuous improvement. Strong communication of technical decisions through design docs and tech talks.
• Bias for Action & Collaboration: A history of proactively identifying and solving issues that impact the team and company. Demonstrates a strong desire to help peers and collaborate effectively.
• Customer/Stakeholder Obsessed: Able to push back or say no to unreasonable stakeholder requests in a professional and constructive manner.

REQ# FEQ326R286