ABOUT THE TEAM:

The Information Technology (IT) team is the backbone of our organization, ensuring the seamless and secure operation of our technology. Our mission is to empower employees by providing reliable and innovative IT solutions that enable them to achieve their goals efficiently. We are dedicated to maintaining a robust and secure infrastructure, proactively addressing technical challenges, and offering exceptional support to foster a digitally driven and collaborative work environment.

The IT team plays a crucial role in managing our technology infrastructure, from resolving hardware and software issues to overseeing application updates and integrations, and monitoring SaaS applications, web traffic, and access to ensure a secure environment. We are committed to minimizing disruptions and ensuring uninterrupted access to essential resources through proactive support and timely resolutions

ABOUT THE ROLE: 

As IT Workplace Operations Engineer, you will play a key role in ensuring a seamless, secure, and scalable IT experience across our global hybrid workforce. This is a hands-on technical role with growing ownership - you'll move beyond day-to-day support to take responsibility for IT systems, processes, and service quality across your area.

Working closely with Workplace, Security, People Ops and Engineering teams, you'll contribute to both the operational running of IT and the continuous improvement of how we deliver it. This is the right role for someone who has solid IT foundations and is ready to take the next step - owning workstreams, driving small-scale improvements, and becoming a trusted technical resource for the team and the wider business.

• Support and maintain IT operations for in-office and remote teams, ensuring consistent, high-quality service delivery with minimal disruption
• Take ownership of endpoint and device management across Intune, Jamf, MDM and SSO platforms, ensuring availability, performance and compliance
• Manage IT asset lifecycle end-to-end - procurement coordination, provisioning, lifecycle tracking, audit support and secure decommissioning
• Ensure a smooth employee experience by owning onboarding and offboarding device workflows, working closely with People Ops and Security
• Manage and maintain office AV equipment and conference room technology, ensuring reliability for day-to-day and event use
• Identify and implement process improvements and lightweight automation opportunities to reduce manual work and improve support efficiency
• Contribute to the documentation of IT processes, runbooks and workflows, helping move the team from reactive to proactive operations
• Support compliance with company security policies and industry standards, contributing to audits and risk assessments as needed
• Collaborate with cross-functional teams including Engineering, Security and Workplace on IT initiatives and policy alignment
• Act as a go-to technical resource for junior colleagues, providing guidance, knowledge-sharing and hands-on support to raise the team's overall capability
• Participate in the on-call rotation to provide after-hours technical support when required

WHAT WE ARE LOOKING FOR: 

• 3-5 years of experience in IT operations or workplace support, with clear progression beyond helpdesk into systems ownership, hands-on expertise with modern IT tools including MS Intune, Jamf, Meraki Wireless Networks, and Okta.
• Well-versed in ITIL principles and fluent in ITSM platforms such as Jira or ServiceNow across incident, request and change management
• Confident troubleshooting Windows and Mac devices across hardware, software and connectivity issues
• Solid working knowledge of G-Suite and Microsoft 365 administration and support
• Competent in AV and conference room technology management, keeping environments reliable for everyday use and events
• Beginning to explore automation, scripting or Infrastructure as Code - GitHub or Terraform exposure is a plus
• Strong documentation habits - able to write clear runbooks, process guides and handover notes
• A natural go-to for junior team members - approachable, knowledgeable, and invested in bringing others along
• Effective communicator who can engage confidently with both technical peers and non-technical stakeholders
• Comfortable working in a fast-paced, high-growth environment where priorities shift and ownership is encouraged

WHAT YOU’LL GET IN RETURN:

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

As a SysOps engineer within .Monks, you will be responsible for the maintenance, configuration, and ongoing operation of computer systems and cloud platforms. Working as part of the SysOps IT team, your observations and input will help drive the evolution of tech administration within our company as we look to establish stronger policies, more security, better organization, and enhanced efficiency. As the IT, and especially AI needs of the company continue to grow, you will have the opportunity to learn new technologies and propose projects. Automating IT tasks will be a focus. 

This role is well-suited for those who are self-sufficient, dependable, looking for new challenges, and are interested in expanding their skillset.

Responsibilities will include:

• Monitoring & Optimization: Use system-agnostic monitoring tools to monitor system health and performance metrics, proactively identifying and resolving issues to prevent downtime.
• Automation: Use scripting languages (e.g., Python, Bash) and Infrastructure as Code (IaC) tools to automate operational tasks and deployment processes.
• Security & Compliance: Implement security measures and best practices to protect data and systems, ensuring compliance with federal or industry standards.
• Maintenance & Support: Handle routine system maintenance, software upgrades, kernel patching, and incident management.
• Disaster Recovery: Manage backups, recovery tests, and business continuity plans to maintain high availability.
• Collaboration: Work closely with InfoSec, Networking and general IT support teams.

Qualifications/Background Sought: 

• Typically 4-6+ years in systems administration or a similar operational role.
• Experience running audits/reports and presenting findings.
• Familiarity with at least one scripting language
• Experience in admin consoles of modern platforms; ideal technical knowledge includes administration experience with some of the following:
• Cloud-Based Business Platforms: Atlassian, Google Workspace, Slack Enterprise Grid, Microsoft365/Azure.
• OS: Windows server, Linux
• Networking Hardware: Fortinet, Ubiquiti
• Identity & Endpoint Management with OneLogin, Jamf, Intune, and A1.
• Bonus points for experience with automation or APIs
• Flexibility in working hours
• Exhibits patience and resilience under pressure
• Detail-oriented and strong organizational skills
• Strong verbal & written communication skills
• Self-sufficient, proactive, and ready for a challenge
• Strong problem-solving and critical thinking abilities.
• Ability to work under pressure and adapt quickly to new technologies.

#LI-PP1

About Us: Founded in 1972, Atari is one of the world’s most iconic consumer brands and a pioneer in the video game industry, recognized worldwide for its multi-platform games and licensed products. Atari owns and/or manages a portfolio of more than 400 games and franchises, including globally recognized brands such as Asteroids®, Centipede®, Missile Command®, Pong®, and RollerCoaster Tycoon®.

The Atari family of brands includes Digital Eclipse, Nightdive Studios, Infogrames, AtariAge, MobyGames, as well as Coatsink, Early Morning Studios, and Stormteller Games—spanning game development, publishing, and community experiences worldwide. Today, Atari Inc. continues to build on its legacy by developing games, hardware, and experiences that honor the past while driving innovation for the future. 

Over the past two years, we've been building Atari in India as a growing team that plays a critical role in supporting our global operations. We're proud of the team we've assembled so far, and we’re just getting started. As part of a lean, high-impact organization, the team in India works closely with colleagues in North America and Europe on projects that move the company forward. Whether you're helping launch a new game, keeping our infrastructure secure, or supporting day-to-day operations, your work here matters. Join us as we continue to grow Atari India and build the future of a legendary brand.

Position: Senior QA Automation Engineer (Java + Selenium)
Experience: 4+ Years Experience
Location: Netaji Subhash Place, Pitampura, Delhi.
Employment Type: Full-Time
Working Hours: 9AM - 6PM IST

Overview
We are looking for a highly skilled and experienced QA Automation Engineer with a strong command over Java, Selenium, and automation frameworks. The ideal candidate will have a deep understanding of
automation best practices, strong problem-solving abilities, and a passion for delivering high-quality software at speed. This is a hands-on technical role where you'll be building robust, scalable, and
high-performance automation frameworks and test suites for complex applications.


What You'll Do

• Design and develop robust, scalable, and maintainable automation test frameworks using Java + Selenium.
• Work closely with developers, product managers, and other QA engineers in an Agile environment.
• Create and maintain test scripts for UI, API, Integration, and Regression testing.
• Lead automation efforts from scratch and improve existing test frameworks.
• Analyze test results, debug issues, and work with development teams to resolve defects.
• Ensure optimal test coverage and maintain high quality standards across the product.

Qualifications

Required

• 4+ years of experience in QA Automation with a strong focus on Java and Selenium WebDriver.
• Expertise in building custom frameworks from scratch (e.g., TestNG, JUnit, Cucumber, BDD/TDD).
• Strong understanding of OOPs concepts, Core Java, and design patterns in test automation.
• Proficient in handling complex DOM structures, dynamic elements, waits, and synchronization.
• Experience in REST API testing using tools like RestAssured, Postman, or similar.
• Hands-on with version control systems like Git.
• Experience with test management tools (e.g., JIRA, TestRail, Zephyr).
• Good exposure to Agile/Scrum environments.

Preferred

• Experience in performance testing tools like JMeter or Gatling.
• Exposure to cloud-based testing platforms (e.g., BrowserStack, Sauce Labs).
• Knowledge of containerization tools like Docker.
• Experience with BDD tools like Cucumber, Serenity, etc.
• Working knowledge of SQL and basic database testing.

Why Join Us?

• Be part of a company building in the gaming space, not just hiring for it
• Own your work end-to-end with meaningful autonomy
• Direct access to leadership—your ideas won’t get lost in layers
• Hybrid setup with a flexible, trust-driven work environment
• Comprehensive medical cover at zero cost to you
• Regular team engagement initiatives that actually bring people together
• Work with a team that’s ambitious, collaborative, and genuinely fun
  

Atari is an equal opportunity employer and we are committed to providing a workplace free from harassment and discrimination.  We are committed to equal employment regardless of race, religion or lack thereof, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, medical condition, veteran status, ancestry, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

ABOUT THE TEAM: 

The Information Technology (IT) team is the backbone of our organization, ensuring the seamless and secure operation of our technology. Our mission is to empower employees by providing reliable and innovative IT solutions that enable them to achieve their goals efficiently. We are dedicated to maintaining a robust and secure infrastructure, proactively addressing technical challenges, and offering exceptional support to foster a digitally driven and collaborative work environment.

The IT team plays a crucial role in managing our technology infrastructure, from resolving hardware and software issues to overseeing application updates and integrations, and monitoring SaaS applications, web traffic, and access to ensure a secure environment. We are committed to minimizing disruptions and ensuring uninterrupted access to essential resources through proactive support and timely resolutions

ABOUT THE ROLE: 

As an IT Workplace Technology Engineer, you will own and evolve our global endpoint, workplace, and corporate network technology ecosystem. This role focuses on delivering a secure, scalable, and seamless employee experience by leading the design, deployment, and optimization of device management, collaboration platforms, endpoint security, and corporate networking.You will work at the intersection of IT, Security, Networking, and Employee Experience, ensuring our digital workplace aligns with Zero Trust principles and modern cloud-first architectures.

As Newtwork Engineer you will

• Lead administration and lifecycle management of MDM platforms including Microsoft Intune and Jamf Pro, supporting macOS, Windows, and mobile environments.
• Own and evolve the corporate network engineering stack, including wired and wireless networks across global office locations.
• Design, deploy, and operate cloud-managed networking solutions such as Cisco Meraki and Juniper Mist, covering access points, switches, firewalls, and SD-WAN.
• Architect and maintain secure office networking (VLANs, routing, switching, QoS, VPNs, and high-availability designs).
• Partner closely with Information Security to implement Zero Trust controls, including Device Trust, Network Trust, NAC, ZTNA, secure Wi-Fi (802.1X), DLP, CASB, and Secure Web Gateways (SWGs).
• Lead office network lifecycle management including new office builds, expansions, refreshes, and decommissioning.
• Monitor, analyze, and optimize network and endpoint performance using telemetry and analytics from Meraki, Mist, and endpoint management platforms.
• Architect and implement automation and configuration management using scripting and Infrastructure as Code (IaC) to scale device, network, and policy management.
• Integrate and manage identity and access workflows with platforms such as Okta, enabling secure authentication and context-aware access.
• Define standards and drive consistency across device provisioning, compliance, patching, onboarding, and offboarding.
• Act as the technical lead for workplace IT and networking initiatives, mentoring team members and serving as the final escalation point for complex endpoint and network issues.

What Makes You a Great Fit ?

• 5+ years of experience in workplace IT, MDM, corporate networking, and SaaS administration, with 2+ years in a technical lead or senior engineer role.
• Deep, hands-on expertise with Microsoft Intune, Jamf Pro, and device management across macOS and Windows.
• Strong experience with enterprise networking platforms such as Cisco Meraki and/or Juniper Mist, including Wi-Fi, switching, firewalls, and SD-WAN.
• Solid foundation in network engineering fundamentals (TCP/IP, DNS, DHCP, routing, switching, wireless design, and troubleshooting).
• Proven experience implementing Zero Trust architectures, including Device Trust, Network Trust, conditional access, and identity-aware networking.
• Comfortable writing and maintaining PowerShell, Bash, or Python scripts, and using IaC frameworks to automate and standardize infrastructure.
• Experience delivering and supporting modern office network environments optimized for cloud-first and hybrid work models.
• Strong cross-functional collaborator who works effectively with Security, HR, Facilities, and IT Operations.
• Thrive in fast-paced environments and enjoy building reliable, scalable systems that improve employee experience and operational efficiency.

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

About Us: Founded in 1972, Atari is one of the world’s most iconic consumer brands and a pioneer in the video game industry, known for creating classics like Pong, Asteroids, and Centipede. Today, Atari Inc. continues to build on its legacy by developing games, hardware, and experiences that honor the past while driving innovation for the future. 

Over the past two years, we've been building Atari India, a growing team that plays a critical role in supporting our global operations. We're proud of the team we've assembled so far, and we’re just getting started. As part of a lean, high-impact organization, the team in India works closely with colleagues in North America and Europe on projects that move the company forward. Whether you're helping launch a new game, keeping our infrastructure secure, or supporting day-to-day operations, your work here matters. Join us as we continue to grow Atari India and build the future of a legendary brand.

Position: Principal AI Systems Engineer 
Experience: 8+ Years
Location: Netaji Subhash Place, Pitampura, New Delhi
Employment Type: Full-Time (Hybrid)
Reports to: Senior Director of Technology, India

About the Role 

Architect, build, and own AI systems that automate expert-intensive technical workflows end-to end — from CLI frameworks, MCP servers, and agent tooling through to production deployment, business outcome tracking, and continuous improvement. You solve real business problems with AI, ensure solutions are fully implemented and adopted, and measure whether they are actually working.

Responsibilities

System Architecture

• Own end-to-end architecture of AI automation systems: workflow decomposition, component communication, human checkpoints, and failure behaviour
• Design and build internal CLI frameworks, reusable libraries, and agent scaffolding
• Author and maintain agent instruction files (SKILL.md, CLAUDE.md, system prompts) and MCP server definitions
• Configure Claude Code and Codex CLI environments: MCP wiring, tool permissions, slash commands, and engineering standards
• Evaluate and document architectural trade-offs across reliability, latency, cost, and maintainability

Pipeline Development

• Build production-grade AI pipelines in Python: orchestration, structured prompting, context assembly, schema validation, and retry strategies
• Integrate AI systems with external tooling — version control, build pipelines, SDKs, compliance databases, internal APIs
• Design context assembly: how domain knowledge, runtime state, retrieved documents, and tool outputs compose into the precise input each pipeline stage needs
• Build and operate multi-agent systems: orchestrator-worker patterns, agent memory, structured handoffs, and conflict resolution

Prompt & Context Engineering

• Design, version, and maintain system prompts and agent instructions as first-class engineering artefacts
• Own output schema design and prompt regression testing with a maintained ground-truth eval set
• Engineer context windows with precision — balancing accuracy, token cost, and latency through compression and selective retrieval
• Partner with the RAG Engineer to define retrieval requirements — what knowledge is needed, under what conditions, and at what granularity
• Build and maintain structured runtime knowledge assets: curated document corpora, rule sets, decision trees, and validation reference libraries
• Work with domain experts to translate specialist knowledge into agent behaviour: decision logic, edge cases, and failure modes

Evaluation & Reliability

• Build and own the evaluation framework: test suites, regression benchmarks, LLM-as-judge pipelines, and per-stage quality metrics
• Implement production monitoring using LangFuse, Arize, or equivalent — latency, token usage, success rates, and output quality drift
• Run structured failure analysis and implement targeted fixes across context assembly, orchestration, and tool integration
• Define automation rate as a first-class metric and report on business effectiveness of deployed systems

Governance & Technical Leadership

• Implement full audit trails — inputs, tools called, outputs, and human review triggers
• Enforce versioning of all agent instructions and system prompts as engineered artefacts with controlled rollout
• Set the technical standard for AI development across the organization — architecture patterns, eval practices, and quality gates
• Collaborate with engineering, product, and domain teams; engage leadership on roadmap priorities and technical risk
  
  

Requirements

• Proven track record of building production AI automation systems from scratch — end-to-end from architecture through deployment
• Hands-on expertise with Claude Code, Codex CLI, Cursor, or equivalent — including MCP server configuration and agent instruction authoring
• Experience designing and deploying MCP servers and custom tools: tool schema, authentication, and permission boundaries
• Experience building internal CLI frameworks, agent scaffolding, and reusable libraries that others build on
• Experience creating internal tooling and automation that measurably improved engineering team efficiency — reducing manual processes and accelerating workflows
• Experience working with data scientists and domain experts to implement AI solutions that measurably improved team productivity
• Deep prompt and context engineering: system prompts, few-shot design, chain-of-thought, token budget management, and prompt versioning
• Proficiency with LLM orchestration frameworks — LangChain, LangGraph, LlamaIndex, AutoGen, or equivalent
• Experience building AI evaluation frameworks: test suites, regression benchmarks, LLM-as-judge, and production quality monitoring
• Production Python engineering: modular, testable, well-logged code with proper error handling
• Cloud platform experience (AWS, Azure, or GCP): deploying and monitoring AI workloads with containerisation
• Experience integrating AI systems with external APIs — tool definition, permission management, and failure handling
• Experience defining and tracking AI productivity metrics: automation rate, time-to-completion, and human intervention rate
  
  

Bonus Points

• Experience in gaming: game development pipelines, Unity/Unreal engine architectures, or platform certification processes
• Familiarity with game engine scripting, asset pipelines, or platform SDKs (Xbox GDK, PlayStation SDK, or similar)
  

Shift Timings: 9AM TO 6PM IST