Role: Account Supervisor  

Location: Wilmington, United States

About the role: 

What you will be doing: 

• Act as the primary day‑to‑day client contact for the client’s co‑branded credit card marketing, building trusted relationships with stakeholders across the client organization.
• Translate business objectives into clear, strategic creative briefs that balance brand, performance, and compliance requirements 
• Manage campaigns end to end — from brief through creative development, client feedback, regulatory review, approvals, and delivery — across digital, email/CRM, social, web, and print channels 
• Present creative work and strategic rationale to senior client stakeholders, advocating for ideas while navigating financial services regulatory requirements 
• Develop and maintain project timelines, ensuring on-time delivery across multiple concurrent workstreams 
• Collaborate closely with the studio's creative, strategy, and production team members to maintain consistent quality and brand standards 
• Identify strategic opportunities within campaign briefs — connecting cardholder data, loyalty insights, and cultural moments to strengthen campaign impact 
• Guide and mentor junior team members, sharing knowledge and raising standards across strategy, creative, and account disciplines 
• Monitor campaign performance and translate results into actionable recommendations for future work 
• Identify ways to improve studio processes, workflows, and efficiency 
• Build strong working relationships within the broader client organization to surface new opportunities for the studio
• Track and manage project-level budgets, including cost estimation, purchase orders, invoicing, and reconciliation 
• Source and negotiate with freelancers and production partners as needed 
• Support financial reporting for the account 

What you need to be great in this role: 

• 4–6 years of experience in account management, integrated marketing, or a similar client-facing role within an agency, in-house studio, or brand environment 
• Proven ability to manage multiple projects simultaneously across digital, CRM, social, and traditional channels 
• Experience writing strategic creative briefs that translate business objectives into work that resonates 
• Confidence presenting to and building relationships with senior client stakeholders 
• A genuine understanding of how strategy, creative, and production connect — and the ability to add value across all three 
• Experience working within regulated industries (financial services, healthcare, or similar) where compliance review is part of the creative process 
• Strong organisational skills and the ability to keep complex, multi-stakeholder projects on track 
• Ability to mentor and develop junior team members 
• Experience with co-branded credit card, payments, or loyalty programme marketing 
• Familiarity with travel, airline, or hospitality brand marketing 
• Experience working in an embedded agency or in-house studio model 
• Understanding of US financial services marketing regulations and compliance workflows 
• Experience managing project-level budgets, including cost estimation, supplier negotiation, and reconciliation 
• At the time of this posting, the base salary for this position may range from $97,750.00 to $109,250.00 USD. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package. 

Req ID: 17054

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