Please note: This position is not eligible for immigration sponsorship. 

Company Overview

We are the better way to work in finance. As private equity’s value creation partner, we sit at the heart of PE—where sponsors and CFOs meet. Through financial consulting rooted in data, technology, and AI, we help clients drive value—supporting the office of the CFO to drive end-to-end value creation.

If you crave challenging work and are looking to grow, come solve complex issues alongside 1,600+ finance & technology experts in a supportive, collaborative environment.

Backed by premier private equity firms and headquartered in New York with 11 offices around the globe, we are a high-growth, entrepreneurial firm looking for people who want to be part of building something great. Come make your mark. 

AI Governance Team, Responsible AI/ML Data Scientist

We are seeking a Vice President, Responsible AI/ML Data Scientist on our AI Governance Team who combines technical expertise in Data Science and Machine Learning with a strong advisory lens to help drive trustworthy AI solution development across Accordion's practices. In this role, you will serve as an internal subject matter expert, embedding responsible AI principles and controls across the AI development lifecycle to drive validated, explainable, compliant, and auditable AI solutions. Drawing on your experience with AI policy, regulatory standards, and testing methodologies, you will translate governance requirements into actionable and testable playbooks that teams across the business can apply consistently. This position is critical to co-designing AI solutions with embedded Responsible AI practices aligned to Accordion's AI Governance principles. As Accordion scales AI capabilities across its practice areas, this role will provide the validation rigor and oversight needed to ensure we develop AI solutions our clients and firm can trust.

This position must be based in our New York City, Chicago, or San Francisco office and is a hybrid role with the flexibility to work remotely 2 days a week.

This position is not eligible for immigration sponsorship.

What You’ll Do:

Governance & Technical Standards

• Translate AI governance, regulatory, and compliance requirements into testable operational Responsible AI playbooks with quantifiable standards for transparency, accuracy, fairness, privacy, and accountability — tailored to Accordion's AI solutions and business model
• Develop frameworks and guidance supporting systematic evaluation, testing, and risk mitigation that enable auditability, lineage, and transparent decision records
• Build evaluation frameworks that guide data scientists and engineering teams in developing, testing, and monitoring AI systems requirements; define mitigation strategies, detection methodologies, and acceptability thresholds
• Develop and implement testing principles for bias detection, model robustness evaluation, privacy preservation, and AI/privacy regulation alignment across different AI architectures and data types
• Establish benchmarks and governance processes aligned with industry standards (e.g., NIST AI RMF, EU AI Act, ISO 42001) that enable auditable AI transparency and explainability against applicable regulations and Accordion standards

Testing & Validation

• Collaborate with data science and engineering teams across our AI solution practices to embed responsible AI controls throughout the development lifecycle
• Develop repeatable testing and validation playbooks and evaluation frameworks for use across practice areas
• Pressure test AI solutions for accuracy, reliability, and trustworthiness, including output anomaly detection, logging, and observability mechanisms
• Develop methods to produce model cards and support audit trails for outputs across Accordion's business practice pillars and Client solutions

Cross-Functional Advisory

• Act as the firm's internal subject matter expert on Responsible AI topics including algorithmic fairness, transparency, privacy preservation, safety protocols, and risk mitigation strategies across the AI lifecycle
• Partner with Legal/Privacy/Risk, Technology, and D&A teams to translate regulatory requirements into actionable and measurable controls and governance structures
• Collaborate with teams developing AI solutions on risk-informed design decisions — advising on model selection, testing approaches, and appropriate guardrails
• Establish Responsible AI frameworks and operational playbooks that demonstrate alignment with evolving AI regulations (e.g., EU AI Act, GDPR, CCPA) and sector-specific requirements
• Monitor emerging AI regulations, industry standards, and responsible AI methodologies — translating insights into actionable internal design guidance
• Where applicable, support higher-risk or higher-profile engagements and AI product development where rigorous testing and evaluation of AI solutions is required

You Have:

• 5+ years of hands-on experience in data and ML, including developing, deploying, and evaluating solutions using a range of skillsets (e.g., statistics, machine learning, NLP, data visualization)
• Bachelor's degree in Computer Science, Data Science, Information Systems, Mathematics, Engineering, Statistics, or a related quantitative field
• Proven technical experience in regulated or complex industries with demonstrated collaboration across Legal/Risk/Compliance, Security, and AI/ML engineering teams
• Track record of operationalizing responsible AI through technical development frameworks, testing protocols, and quantitative evaluation that embed fairness, transparency, and accountability into production AI systems
• Strong programming proficiency in Python, R, or similar languages, with experience in ML frameworks and responsible AI tooling
• Understanding of AI and privacy regulations and standards — including EU AI Act, NIST AI RMF, GDPR, CCPA, and ISO 42001 — and the ability to translate regulatory mandates into technical controls
• Exceptional communication skills with the ability to convey complex technical and regulatory considerations to non-technical stakeholders, including leadership and cross-functional teams

Preferred Qualifications:

• Advanced degree (Master's) in Computer Science, Data Science, Statistics, Information Systems, Engineering, or a related quantitative discipline
• Consulting experience at a leading management or professional services firm
• Direct experience working with Legal/Privacy/Compliance teams on AI, data governance, or emerging technology matters
• Familiarity with responsible AI tooling, red teaming platforms, or model evaluation frameworks

You Are:

• Energized by ensuring AI systems that solve complex business challenges are built responsibly — with fairness, accuracy, transparency, and privacy by design embedded from the start
• A cross-functional collaborator who navigates matrixed organizational dynamics, working seamlessly with Legal/Risk/Compliance, Technology/Engineering, and business teams to establish AI principles, governance playbooks, and technical roadmaps
• A clear communicator who can translate AI governance concepts and technical risk findings into language that resonates with non-technical stakeholders and leadership
• A proactive problem-solver who thrives on staying ahead of AI governance expectations and emerging regulations — and can turn frameworks into practical controls
• An adaptive contributor who embraces the pace of consulting, working across diverse sectors and practice areas

The annual salary for this role ranges from: $160,000 to $175,000 + benefits. This role is also eligible for bonuses, based on individual and company performance. Actual compensation packages are determined by evaluating a wide array of factors unique to each candidate, including but not limited to, geographic location, skill set, years and depth of experience, education, certifications, cost of labor and internal equity. 

Accordion is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.  We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

Please note that as per Accordion policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our inclusive diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Accordion will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

#LI-HA1

Job Details

• 💼 Growth Operations | Customer Operations
• 📍 Dallas, Texas
• 🕜 Hybrid
• 💰 Compensation
  • Salary Range: $53,000.00 - $62,500.00 USD

What you will do

Reporting to our Customer Care Manager, you will join as a Technical Support Specialist for our Business Intelligence (BI) products. You will be a subject matter expert on our integration processes, data validation, and analysis, serving as a key resource for our customers. Your role will focus on advising and guiding a wide array of clients, handling escalated technical issues, and ensuring they successfully leverage Lighthouse to transform their business.

Where you will have impact

• Manage and resolve customer cases logged via chat and email in a timely and professional manner.
• Investigate and troubleshoot escalated technical issues related to integration logic, data, and system performance.
• Collaborate closely with Engineering, Product, and Business Development teams to resolve complex bugs and customer issues.
• Educate and empower our customers, helping them understand and achieve maximum value from our BI products.
• Utilize and support AI-driven features within our platform, helping customers leverage advanced analytics for smarter business decisions.
• Clearly communicate complex technical concepts to customers and internal stakeholders of varying technical abilities.
• Proactively identify and suggest improvements to support processes, procedures, and internal tools.
• Prepare and maintain supporting materials and product user manuals to enhance customer self-service.

About our team

You'll be joining our dedicated Customer Care team, the strategic and compassionate faces of Lighthouse. We are the subject matter experts for the company's integrated products, and we're passionate about making our customers successful. We thrive on solving complex challenges, working cross-functionally, and acting as the crucial link that helps transform our customers' businesses through data. We are an organized, dedicated, and collaborative group entrusted with building strong customer relationships.

What's in it for you?

• Flexible time off: Autonomy to manage your work-life balance. 
• 401k matching: Up to 4%.
• Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25/month to HSA.
• Vision and Dental Insurance: Dental Buy-up plan option, 50% company contributions to premiums for both employees, dependents and spouses for both.
• Employee Assistance Program: 100% confidential and free.
• Employer paid Short Term Disability + $50,000 Life Insurance 
• Parental leave: 12 weeks of company paid primary caregiver leave, 3 weeks of company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan.
• Wellbeing support: Subsidized ClassPass subscription.
• Referral bonus: Earn rewards for bringing in new talent.

Who you are

Essential

• Proven success in a customer-facing role with a strong customer service mentality.
• You are tech-savvy with the ability to tackle complex technical issues.
• An interest in and aptitude for understanding AI-driven tools and features.
• Exceptional written and verbal communication skills in English.
• A strong work ethic, a detail-oriented mindset, and the ability to perform well under pressure.
• You are a natural team player with experience working effectively in a cross-functional environment.
• A proactive and hands-on approach to problem-solving.
• Proficiency with Google Suite and other modern business applications.

We welcome

• A background and understanding of the hotel industry and/or revenue management principles.
• Proven high customer satisfaction scores in a previous role.
• Fluency in another language used within our company network.

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

Rithum is an AI‑first organization, meaning AI is foundational to how we work, collaborate, and grow. Across all roles, employees are expected to leverage AI to move faster, work smarter, and create repeatable patterns that benefit others. AI proficiency is a core capability, reinforced through clear standards, tooling, and ongoing support. In this role, you contribute to advancing Rithum’s AI‑first ways of working. 

As a Senior Product Manager, you own the strategy, roadmap, and outcomes for a key product area within Rithum's commerce platform. You operate largely independently, tackle open-ended and ambiguous problems, and bring cross-functional teams together around a shared vision. You are expected to have deep expertise in your domain and leverage AI-powered capabilities to rapidly shape the next generation of commerce for the world's largest retailers and brands. 

Responsibilities

• Be the owner of your product and drive the long-term vision for the world’s leading eCommerce platform, leveraging AI-first approaches to accelerate discovery, decision-making, and delivery.
• Synthesize qualitative inputs—including client interviews, support tickets, and survey feedback—using AI tools to identify themes, opportunity areas, and prioritization inputs that inform product strategy.
• Collaborate with engineering, product, and cross-functional teams to drive efficient business processes, improve team operations, and align client needs with internal objectives. 
• Own and drive roadmap prioritization for your product area, making independent decisions on scope, sequencing, and trade-offs while incorporating AI-assisted insights and data exploration.
• Leverage AI tools to prototype and validate product concepts and workflows (e.g., user flows, wireframe descriptions, low-fidelity mocks) to de-risk ideas prior to engineering investment.
• Lead end-to-end product development & execution from concept to launch (e.g., PRDs, prioritization, client discussions, testing & QA, change management, client adoption/engagement, etc.), holding yourself and your cross-functional team accountable for high-quality, timely delivery.
• Use AI to accelerate product documentation workflows (PRDs, one-pagers, release notes) while exercising strong editorial judgment and maintaining product quality and clarity.
• Track development progress, report on status to stakeholders, and assist in managing product release cycles. Support product testing and validation to ensure high-quality releases and a seamless user experience.
• Be the voice and champion of our clients; triage incoming requests with urgency and follow-through and build relationships grounded in trust.  
• Lead and influence stakeholders across functional teams of designers and engineers to ensure successful delivery at a fast velocity; ensuring high product validation and QA standards are met.  
• Collaborate with stakeholders at all levels of the organization to gain buy-in and alignment on product strategies, goals and initiatives, balancing urgency and resource availability.
• Leverage AI-assisted data exploration and analysis (e.g., natural language querying, chart interpretation, anomaly identification) to support faster, evidence-based product decisions. 

Qualifications 

Minimum Qualifications  

• 3+ years of proven product management experience within the SAAS industry with a complex enterprise level product
• Experience as a Product Manager working on AI‑powered products, AI workflows, or data & insights platforms
• Strong experience with the full product development lifecycle, including setting goals for your products, measuring the results, and quantifying the impact of features on the business
• Experience driving strategy and execution for complex, integrated software ecosystems, particularly with unifying multiple platforms
• Proven experience in supporting team-based projects, with a focus on ensuring alignment with project goals and contributing to technical teams.  
• Experience using AI tools to synthesize qualitative research (e.g., client interviews, support tickets, survey feedback) into structured themes, opportunity areas, and/or prioritization inputs.
• Experience prototyping product concepts or workflows using AI tools (e.g., generating wireframe descriptions, user flows, or low-fidelity mockups via AI) to validate ideas before engineering investment.
• Proven use of AI to accelerate documentation workflows (PRDs, release notes, one pagers, etc.) while maintaining high quality and appropriate editorial judgment.
• Comfort using AI-assisted tools for data exploration and analysis (e.g., natural language querying of datasets, AI-generated chart interpretation, or anomaly identification) to support faster, evidence-based decisions.
• Strong ability to work with vendors and internal teams, ensuring effective communication with stakeholders for successful project delivery.
• Comfortable presenting product strategy and impact to stakeholders across all levels of the organization
• Analytically minded with proficiency in data-driven decision making and experience with product analytics tools
• Experience collaborating with large clients – our clients are some of the biggest in commerce
• Positive & growth-oriented mindset with a strong bias to action
• Strong and concise written & verbal communication skills with the ability impactfully tailor your communication to any audience
• Ability to explain technical concepts to non-technical audiences  
• Ability to work in fast-paced environments and manage multiple projects simultaneously 

Preferred Qualifications 

• Bachelors or Advanced degree 
• 5+ years of product management experience
• PM experience at a top tech company or fast-growing startup preferably in eCommerce
• Intrapreneurial/founder mindset  
• Experience working on a global product management team  

Travel Required

Up to 10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

We believe in transparency and fairness in our compensation practices.

For this position, the expected base pay range is: $120,000-$195,000 per year. 

This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives.

For this position, the expected discretionary bonus is 10% of the annual base salary.

 Benefits 

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app and the Employee Assistance Program
• $65/month Remote work stipend for internet
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

Role: Senior Production Technology Director

Location: Dallas, TX

About the role: 

Working in true collaboration with our tech team, we are looking for a Senior Production Technology Director to help audit our current processes and develop a production technology toolset that is robust, scalable, and increasingly powered by AI and advanced automation. You will be working with the, internal clients Implementation, IT & Services, and Sales to develop new workflows as a core part of our service offering. The purpose of this role is to manage overall daily production support across the group, oversee the specification and build of AI-powered tools and solutions, and consistently improve current workflows to enhance cost and production efficiency, quality, and service levels. You will guide and manage a team of Developers and Technology Managers, setting technical direction, nurturing talent, and ensuring the team operates together at a high standard across all production technology initiatives. This includes overseeing the team's adoption and proficient use of AI-assisted coding and scripting tools (such as GitHub Copilot, ChatGPT, Claude, and other LLM-based development assistants) to accelerate development cycles, improve code quality, and reduce manual effort in building and maintaining production solutions. 

You will be required to support the Technology Director in the management of key new account implementations from a technical and operational point of view, working with them to create comprehensive projects to deliver production automation and company-wide solutions. This includes identifying, specifying, and building overseeing bespoke AI-powered tools — from adaptive workflow automation and predictive production scheduling to AI-enabled quality assurance and content adaptation — cooperating with internal stakeholders to ensure plans are delivered on time and on budget. With a track record in complex projects, you will help ensure the smooth transition of the plan and manage ongoing needs. The primary focus for this role will be to implement and consistently improve the daily operational effectiveness of accounts. Tightening up processes, streamlining workflows, embedding AI and machine learning solutions where they can deliver measurable gains, and ensuring teams cooperate around best practices — making sure we are utilising the systems, resources, and partners we have to their fullest potential. 

The Senior Production Technology Director is responsible for ensuring that the agency has best-in-class processes, systems, and AI capabilities that maintain the highest standards in project and campaign delivery and meet the evolving demands of the client with the same level of commitment and passion as the client. Work with the Production Support Team to define and implement workflows on tools like Dalim ES/Twist and other automation tools, including AI-enabled automation platforms, and to promote use of automation and AI across the group. Working with the Global Technology and Innovation Director, PMO office, and OMG team to evaluate, architect, and implement AI-powered automation software across our network of agencies and hubs globally — including assessing emerging AI technologies, building proof-of-concept solutions, and scaling successful implementations across the business.

What you will be doing: 

• Guide, manage, and develop a team of Developers and Technology Managers, setting clear goals, conducting code reviews, and fostering a culture of innovation, collaboration, and continuous improvement 
• Spec, design, and oversee the build of AI-powered production tools and platforms — from requirements gathering and solution architecture through to development, testing, and deployment 
• Encourage and promote the use of AI-assisted coding and scripting tools across the development team (e.g., GitHub Copilot, LLM-based code generation, automated testing frameworks, AI-enabled debugging) to accelerate delivery, improve code quality, and reduce repetitive manual development tasks 
• Evaluate emerging AI/ML technologies (including generative AI, computer vision, NLP, and smart automation) for application within production workflows, recommending and implementing solutions that deliver tangible efficiency and quality gains 
• Build and maintain AI-powered automation pipelines for content production, asset management, quality control, and workflow orchestration 
• Accountable for delivery of assigned projects to time, scope, and quality 
• Advise and connect with stakeholders internally and externally, developing warm, trusting working relationships with various teams across the business and with key client contacts 
• Ensure project plans are signed off and have met quality standards and guidelines before deployment 
• Ensure projects are accurately recorded within agreed tools 
• Ensure all tools are deployed following consistent agency standards, e.g., our internal tool OMG 
• Map and deploy agreed process changes, including AI-augmented workflows and adaptive routing and prioritisation systems 
• Ensure key documentation is created and training is provided to new team members, including AI tool onboarding and upskilling programmes for the wider production team 
• Provide input into ongoing process improvements and changes to ensure the team is continuously improving, leveraging data insights and AI to inform and shape direction 
• Establish best practices and governance frameworks for responsible AI use, including data privacy, ethical AI standards, and quality assurance for AI-generated outputs 
• A desire to be in the detail — systems, processes, profitability, utilisation, production, and delivery 
• Experience in fast-paced agencies. This business manages scale and speed across the USA and Canada 
• Trusting, dependable relationships built through honest, consistent delivery 

What you need to be great in this role: 

• 10+ years of technical services experience in a complex production environment — not a traditional agency — across Print, Digital, Social, and Motion technologies 
• Demonstrated experience managing and nurturing teams of Developers and Technology Managers, with a track record of attracting, retaining, and growing technical talent 
• A solid understanding of AI and machine learning technologies, including practical experience specifying, building, or implementing AI-powered tools and solutions within a production or creative technology environment 
• Hands-on experience with AI-assisted development workflows — comfortable using and promoting tools like GitHub Copilot, ChatGPT/Claude for code generation, scripting automation, prompt engineering, and AI-enabled QA/testing 
• Experience with AI/ML frameworks, APIs, and platforms (e.g., OpenAI, Azure AI, AWS AI/ML services, Google Cloud AI, or similar) and an understanding of how to integrate these into production systems 
• Familiarity with scripting and programming languages commonly used in production automation (e.g., Python, JavaScript, Shell scripting) with the ability to leverage AI tools to accelerate coding, troubleshooting, and solution development 
• Experience in building and deploying complex production technologies 
• Experience in implementation of large-scale projects and ideally change management processes 
• Ability to manage multiple projects in a fast-paced environment 
• Excellent planning and organisational skills 
• Ability to work under pressure to meet deadlines 
• Effective interpersonal and collaborative judgement skills 
• Excellent attention to detail and accuracy skills 
• Capable and forward-thinking — able to manage their work and always meet commitments 
• A thoughtful, methodical thinker with common sense 
• Ability to question constructively and explore ideas openly (both their own and others') 
• Ability to see the bigger picture 
• Technical competence and understanding of creative process / working within a creative environment 
• Clear, effective communication skills both internally and externally with clients 
• Past experience in managing external partner relationships 
• A genuine passion for AI innovation and a curious, considerate mindset — constantly exploring how new technologies can transform production workflows and deliver meaningful advantage 
• At the time of this posting, the base salary for this position may range from  $123,250.00 to $137,750.00. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package. 

Req ID: 16511

#LI-FD1 #LI-director 

Location: Remote (US only) + 60–80% travel to jobsites nationwide

About Human Agency

We're scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth.

We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don't insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time.

Our clients' missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact.

Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down.

We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are at and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation.

And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same.

The Opportunity

We partner with large design-build companies (~$10B revenue) that employ thousands of project engineers and project managers running complex jobsites across the country. Human Agency is building custom AI tools and strategies to make those teams dramatically more effective. The missing piece is someone who lives in the field, understands how construction actually works, and can connect the dots between emerging technology and real jobsite needs.

That’s this role. You’ll travel to active jobsites, shadow project teams, and develop a deep, current picture of how work gets done, where it breaks down, and where technology can genuinely help. You’ll be the person who’s wildly up to speed on everything happening in construction technology — from autonomous equipment to AI-assisted estimating to reality capture — and can evaluate where each piece might actually fit in the real workflows you’re observing.

You carry two mandates. Enablement: helping field teams understand and leverage AI tools to work better, faster, and smarter. Intelligence: capturing expert knowledge from the people who actually build things, understanding the technology landscape with depth and nuance, and feeding those insights directly into Human Agency’s venture studio and product roadmap. Your perspective shapes what we build, who we invest in, and how we think about making our design-build partners great.

What You’ll Own

Field Intelligence & Expert Knowledge Capture

• Conduct structured job shadows of Project Engineers, Project Managers, and superintendents across project types — healthcare, industrial, data centers, commercial — to map how work actually flows day-to-day and where the friction, waste, and brilliance live.
• Extract and codify expert knowledge from experienced construction professionals. The people you shadow know things that aren’t written down anywhere. Your job is to capture that institutional intelligence and make it an asset.
• Synthesize field observations into actionable briefs for Human Agency’s venture studio and product teams, directly informing what to build, what to invest in, and where the biggest opportunities are.
• Build and maintain a living knowledge base of construction workflows, pain points, and technology gaps across our design-build partners’ project portfolios.
• Identify systemic patterns across jobsites and project types that point to high-leverage opportunities for technology intervention or process improvement.

Contech Landscape & Evaluation

• Maintain comprehensive, current knowledge of the construction technology landscape. You should have an informed opinion on every major platform, startup, and emerging capability in the space.
• Evaluate emerging technologies like Bedrock Robotics (autonomous heavy equipment), reality capture tools, AI co-pilots for estimating and scheduling, and next-generation project management platforms against real jobsite needs you’re observing firsthand.
• Develop technology fit assessments: given what you see in the field, where could a given tool actually create value vs. where would it be shelfware? Your judgment on this is the product.
• Brief Human Agency and client leadership on contech trends, investment-worthy companies, and technology bets with a practitioner’s perspective, not a vendor’s pitch.
• Contribute directly to Human Agency’s venture studio thesis on where the AEC industry is heading and which technology gaps represent real opportunities.

AI Enablement & Coaching

• Help jobsite teams understand and adopt AI-assisted workflows that Human Agency has built for the client — tools for submittals, change orders, RFP assessment, meeting synthesis, quality knowledge, and more.
• Run hands-on coaching sessions (1:1, small group, lunch-and-learns) that translate AI capabilities into construction language. You’re teaching a PM how this saves them an hour on submittals, not lecturing about large language models.
• Identify the highest-leverage AI use cases for specific roles and project types based on what you’re seeing in the field, and work with our product team to customize solutions accordingly.
• Serve as the credible, trusted voice on AI and technology for field teams. You earn this by understanding their work, not by evangelizing from a slide deck.
• Surface adoption barriers, user friction, and workflow mismatches back to the product team so tools get better with every jobsite visit.

Who You Are

Required

• Construction industry experience (3+ years) with time spent on or around jobsites. You know what a three-week lookahead is, you’ve seen a PE’s actual day, and you understand the difference between how construction is supposed to work and how it actually works. Backgrounds in project engineering, project management, field operations, or construction technology.
• Deep fluency with the contech landscape. You follow the space obsessively — you know the players, the platforms, the funding rounds, and the gaps. You have a point of view on where it’s all heading.
• AI literacy that goes beyond using ChatGPT. You’ve built workflows, automated processes, and can demonstrate how AI tools change the way people work. You can teach this to others.
• Exceptional communication skills across audiences — you can have a credible conversation with a superintendent on a slab at 6am and brief a C-suite on technology strategy at 2pm.
• Comfort with heavy travel (60–80%) to jobsites across the country. This role lives in the field, not behind a desk.
• Natural credibility with construction professionals. You’re respected in those rooms because you understand the work, not just the tools.

Preferred

• Direct experience with construction technology platforms (Procore, PMWeb, OpenSpace, Bluebeam, BIM tools, or similar) — either as a power user, implementer, or builder.
• Background in construction technology or AEC innovation — whether at a startup, a GC’s operations or innovation team, or a technology consultancy serving the industry.
• Experience in technology evaluation, venture analysis, or strategic advisory roles where your judgment on “will this actually work” was the deliverable.
• Familiarity with how AI products are built — understanding how field insights and user research translate into product decisions.
• Comfort operating in a consulting structure where you’re a Human Agency team member embedded in a client’s organization and culture.

Why This Role Matters

Construction is a $13 trillion global industry where the people doing the work are brilliant but chronically underserved by their tools. Technology companies build for construction from the outside. Consultants advise from conference rooms. Nobody is living on jobsites, capturing what experts actually know, staying current on every emerging technology, and connecting those two things together.

That’s the gap this role fills. Your field intelligence shapes what Human Agency builds, who we invest in, and how we help our design-build partners operate at the highest level. Your enablement work ensures that the tools we’ve already built actually land with the people who need them. You’re the connective tissue between technology and the real world — and in an industry this large and this underserved, that’s a position with enormous leverage.

Equal Opportunity Commitment

Human Agency is an Equal Opportunity Employer. We value diverse backgrounds and strive to build an inclusive culture where everyone feels welcomed and empowered.