About the Role
We are seeking a driven and passionate Account Director to join our Expansion Sales team, responsible for driving growth, retention, and long-term success within Zenoti’s most strategic North America accounts. As a trusted advisor, you’ll strengthen executive relationships, ensure customers realize the full value of Zenoti, and identify opportunities to expand adoption of our AI-powered, all-in-one platform.

This role is ideal for a consultative sales leader who thrives in enterprise SaaS, can build executive alignment, and is passionate about helping customers grow their businesses with the latest in AI and cloud technology.

Key Responsibilities

• Drive revenue growth by identifying, positioning, and closing upsell and cross-sell opportunities across Zenoti’s add-on solutions and AI-powered products.
• Develop deep, trusted relationships with C-level and senior stakeholders to align Zenoti with customers’ business strategies.
• Build and execute strategic account plans that address customer objectives, operational challenges, and growth goals.
• Act as a trusted advisor, guiding customers on business strategy, operational efficiency, customer experience, and expansion across locations and solutions.
• Partner cross-functionally with Customer Success, Product, Marketing, and Services teams to deliver a seamless customer experience.
• Monitor client health and usage metrics, surfacing opportunities for optimization and measurable ROI.
• Maintain accurate forecasting, pipeline management, and account documentation in internal systems.
• Stay ahead of industry trends, competitor activity, and emerging technologies to provide forward-looking guidance to clients.

About You

• 10+ years in a quota-carrying enterprise SaaS role, with proven success in account management and expansion.
• Consistent record of over-achievement in exceeding targets in account management and sales roles withing the SaaS industry.
• Strong understanding of cloud and AI-driven technologies with the ability to translate complex solutions into clear business value.
• Exceptional communication, executive presence, and ability to engage both technical and non-technical audiences.
• Self-starter with strong business acumen and ability to thrive in a fast-paced, collaborative environment.
• Willingness to travel for client meetings and industry events across North America.

Why Join Zenoti

At Zenoti, we’re transforming the beauty, wellness, and fitness industries with an AI-first, all-in-one cloud platform trusted by some of the world’s most recognized brands. Our solutions go beyond streamlining operations — we leverage artificial intelligence to automate tasks, surface insights, and unlock new revenue opportunities for our customers.

As part of our team, you’ll have the opportunity to:

• Partner with iconic beauty and wellness brands to shape how they operate and grow.
• Be part of a high-growth, innovative company where your work has visible impact.
• Join a culture that values creativity, customer success, and career growth.

If you’re passionate about driving measurable business outcomes, building long-term partnerships, and shaping the future of an industry through AI, Zenoti is the place for you.

Why We Have This Role

How You’ll Find Success

• You identify key decision makers and/or key influencers within an organization across many different departments
• You understand the impact our products have on our customers
• You articulate to prospects how our tools can help their organizations get to the next level with real-time data
• You work well with teammates, like to strategize, and plan out creative methods to generate more business opportunities
• You use rejection as fuel to motivate and push you to work harder and smarter
• You’re a self starter, competitive, and driven. You see the bigger picture. You don’t settle for mediocrity
• You don’t hit quota because that is what is expected of you, rather you blow past quota because it’s who you are
• Money, opportunity for growth, and promotion motivate you
• You are in sales because you want to drive your own destiny
• You view this opportunity as a career, not as a job

How You’ll Grow

• Sales Development is a rapidly growing division within the sales organization. The purpose of the department is to:
  • Generate qualified pipeline that progresses through the sales funnel, generating new closed revenue.
  • To develop new quota-carrying Account Executives
• Due to hyper growth, we’re constantly looking for hungry and driven individuals who are passionate about a career in corporate sales.
• You'll have the ability to be promoted two times while in the program (every 9 months) with your third promotion being into a mid-level Account Executive role

Things You’ll Do

• You make 50+ calls and send 50+ personalized emails per day. In addition, you find and add 15+ new contacts to into your call cadence.
• You work with Account Executives to discuss and strategize methods to penetrate targeted accounts with the goal of setting quality meetings.
• You work closely with our Marketing team to execute on personalized account-based campaigns
• You’re the best with LinkedIn and Salesforce.
• You attend 1:1’s, team meetings, trainings, sales calls, discovery calls, demos, etc. to develop your skills.
• You collaborate with your peers sharing standard methodologies, “oops moments,” and role playing to make sure you’re focused on continuous improvement.
• You compete with yourself, your co-workers, and other teams.
• You’re self disciplined, accountable, and reliable.

What We’re Looking For On Your Resume

• Bachelor’s Degree (no specific major)
• Sales Experience Preferred
• Sales Experience could include; sales internships, sales minor, sales program/ club, SDR experiences, inside sales, door-to-door sales, any cold calling experiences, etc.

What You Should Know About This Team

Our Team’s Favorite Perks and Benefits

• Frequent SPIFs (sales performance incentive funds) are offered to earn extra money on top of your compensation package
• Monthly Wellness Bonus: Every quarter you will receive $300 or $1,200 annually to use on a wide variety of wellness benefits. (Ex: monthly gym pass, athletic clothing, massages, camping gear, financial planner, etc).
• 30 paid days off: 15 PTO, 5 personal days, and 10 Holiday closures (You may be expected to work on holidays or weekends in exchange for future time off)
• Qualtrics Experience Program - $1500 for an experience of your choosing (eligible after one year)
• 401k match program
• Medical Benefits: Healthcare, Vision, Parental Leave, Dental, and more
• Free lunch, snacks, drinks, massage chairs, table tennis, an onsite gym, and more