We are currently looking for a new Product Support Operator to join our team! Cooperating with the rest of the team, you will provide your expert support and ensure all of our online-related software product issues get resolved and documented.

What you'll be doing:

• Providing technical support for our online software products, be they developed by internal development teams or third-party suppliers
• Supporting Helpdesk and IT field teams
• Documenting product issues and creating Incident reports
• Announcing scheduled maintenance and providing necessary support during maintenance
• Updating Product support procedures to ensure internal and provider SLA provisions are met
• Product performance monitoring and testing
• Collecting product data, analysing it and producing technical metrics and statistics for market use

We're looking for someone with:

• Customer and/or product support experience
• Proficiency with Microsoft Office tools
• Experience working with issue tracking tools (e.g. JIRA, Teamwork, Trello etc.)ls
• Fluency in English language
• Great communication skills, professionalism and an affinity for teamwork
• No issue with working in shifts
• High levels of adaptability to demanding situations and time constraints
• Base in Athens

We are searching for a motivated and detail-oriented Workday HCM Analyst to join our HR Technology team. This role is a fantastic entry point for someone looking to build a career in HRIS, focusing on the "engine" of our HR department: Workday Core HCM and our employee support ecosystem.
As a Workday Analyst, you will be responsible for maintaining the integrity of our people's data and ensuring that our core HR processes run seamlessly. Additionally, you will play a key role in supporting Workday Help, ensuring our employees have the right resources and support channels at their fingertips.

What you'll be doing:

Core HCM & Data Integrity:

• Organizational Management: maintain and update supervisory organizations, cost centers, and location hierarchies.
• Employee Lifecycle Support: assist in the administration of core business processes, including hires, job changes, promotions, and terminations.
• Data Stewardship: Act as the guardian of our "source of truth," performing regular audits on worker records, job profiles, and organizational structures to ensure data accuracy.

Workday Help & Employee Experience:

• Help Desk Administration: Assist in the setup and maintenance of Workday Help, including the configuration of case types and routing rules for employee inquiries.
• Knowledge Management: Support the creation and maintenance of the internal Knowledge Base, ensuring articles are up-to-date and easily accessible to employees.
• Service Delivery: Monitor ticket trends within Workday Help to identify common pain points and suggest system improvements.

System Support & Reporting:

• Functional Support: Serve as the first line of defense for user inquiries, helping employees and managers navigate Workday tasks and resolving basic access or process issues.
• Custom Reporting: Develop and maintain basic custom reports to provide HR stakeholders with actionable data.
• Release Management: Participate in the testing of Workday’s bi-annual feature releases, identifying how new HCM and Help functionality can benefit the organization.

We're looking for someone with:

• Experience: 1–2 years of experience in an HR, IT, or Data Analytics environment. Previous exposure to Workday is highly advantageous.
• Technical Aptitude: A strong interest in HR technology and the ability to quickly learn complex software configurations.
• Knowledge of Support Tools: Familiarity with or a strong desire to learn Workday Help or similar HR ticketing/case management systems.
• Communication: Clear verbal and written English skills; ability to write "employee-facing" content for knowledge base articles.
• Problem-Solving: A methodical approach to troubleshooting with a high degree of attention to detail.

Mission

Speechify is the easiest way to listen to the world’s information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we’re doing for audio information. And whatever we’re doing seems to be working. We’re #1 in our category, and experiencing exponential growth.

Overview

We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify’s product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.

What You’ll Do

• Collaborate with Speechify’s Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK
• Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms
• Ship cloud functions, lightweight backend services, and jobs using Kotlin

An Ideal Candidate Should Have

• Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable.
• Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Preferred Tech Stack:
  • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform) 
  • Prior experience with GCP is a plus

What We Offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.