About the Role

The Revenue Cycle Management team is seeking a Staff Backend Software Engineer to play a key role in modernizing our billing platform. This position will focus on designing and implementing architectural solutions for performant, scalable systems that can evolve with our growing business needs. You will lead efforts in cloud integration, ensuring seamless connectivity and monitoring of cloud services, with an emphasis on microservices and target state architectural patterns.

In this role, you will drive code reviews, offering feedback and recommendations to improve the quality and maintainability of our codebase. Your expertise in cloud technologies will be critical as you collaborate with teams to integrate cloud solutions, optimize performance, and establish monitoring practices. You will have the opportunity to shape the future of our billing platform by crafting solutions that are both cutting-edge and aligned with best practices for scalability, security, and reliability.

Your Area of Focus

• Lead Software Development: Design, develop, test, and deploy scalable and maintainable software applications using Spring Boot, Java, React, and cloud technologies.
• Architect and Design: Collaborate with product managers, designers, and cross-functional teams to architect robust and scalable solutions that meet business requirements. Provide input into the technical direction of the team and product.
• Cloud Technology Expertise: Leverage experience with cloud platforms (AWS, Azure, Google Cloud, etc.) to design cloud-native applications. Ensure that applications are optimized for scalability, reliability, and cost-efficiency in a cloud environment.
• Code Reviews & Mentorship: Conduct thorough code reviews, ensuring that the team adheres to best practices for clean, maintainable, and efficient code. Mentor junior and mid-level engineers, fostering a culture of continuous learning and improvement.
• Collaboration and Communication: Work closely with product and design teams to define requirements, deliver timely solutions, and provide technical expertise throughout the product lifecycle.
• Performance and Optimization: Monitor and optimize the performance of applications. Identify bottlenecks and implement performance improvements across both frontend (React) and backend (Java/Spring Boot) layers.
• Agile Development: Participate in Agile development processes, including sprint planning, daily standups, retrospectives, and backlog grooming. Contribute to defining and prioritizing work within the team.
• Stay Current: Continuously research and apply emerging technologies and industry best practices to improve the development process and product quality.

Your Professional Qualifications

• Minimum 8 years of professional software engineering experience with a strong track record of delivering complex software solutions.
• Strong expertise in Java and Spring Boot for building scalable and secure backend systems.
• Experience with building RESTful APIs and microservices architectures.
• Hands-on experience with React and frontend web technologies.
• Experience with modern front-end workflows and state management
• Practical experience with one or more cloud platforms such as AWS, Azure, or Google Cloud.
• Familiarity with cloud-native technologies (e.g., containers, serverless, CI/CD pipelines).
• Strong Understanding of Software Design Patterns: Experience in object-oriented design principles, microservices architectures, and cloud-native application design.
• CI/CD & DevOps Practices: Experience with CI/CD pipelines, automated testing, and deployment practices. Familiarity with tools such as Jenkins, Harness, Docker, Kubernetes, or similar.
• Database Expertise: Strong experience with both relational and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB, DynamoDB) and an understanding of database design and optimization.
• AI Expertise: Demonstrating usage of AI tools supports your daily work when doing research, debug, coding and deployment of new solutions.

(For Recruiter use only) #LI-SS1 #LI-Hybrid

Overview:

We are looking for a Staff Engineer in LATAM to join the engineering team! In this role, you will set technical direction across both front-end and back-end systems, helping shape the architecture, performance, reliability, and user experience of our learning platform. You will provide hands-on technical leadership across squads, partner closely with Product and Design, and drive the development of scalable, secure-by-default, AI-powered customer experiences.

This is a high-impact role for an engineer who can move fluidly across the stack, from high-traffic user interfaces to high-scale services, while mentoring engineers and raising the technical bar across the organization.

About Nerdy:

At Nerdy (NYSE: NRDY) -  the company behind Varsity Tutors - we’re redrawing the blueprint of learning. Our Live + AI™ platform fuses real-time human expertise with proprietary generative-AI systems, setting a new bar for measurable academic impact at global scale. 

We recruit the kind of technologists and operators you’d bet on as solo founders - people who turn ambiguous problems into shipping code, iterate faster than markets move, and compound their advantage with every data point. In an era where great employees can deliver 10-times the leverage of the merely good, we back those who play to win.

Fortune favors the bold. Join us.

How we compete:

• AI-Native at every level
  From the CEO to day-one hires, everyone builds and ships with generative AI. If you’re not wielding AI, you’re not done.

• Entrepreneurial velocity
  Move at founder speed, prototype in hours, and measure in real user outcomes. Slow teams die.

• Free-market rigor
  Ideas rise or fall on merit and results - no committees, no politics, no cap on upside.

• Full-stack ownership
  You design, build, and run what you ship; accountability is a feature, not a bug.

• Reward for contribution
  Pay rises with impact, not years. Outstanding results earn outsized rewards. We evaluate both what you achieve and howyou achieve it: living our leadership principles and using AI effectively are formally measured and rewarded.

• Relentless exploration
  Push the frontier of generative AI in live learning and - because only the paranoid survive - questioning every legacy assumption along the way.

• Is Apolitical
  You stay focused on mission-aligned outcomes, not distractions or unrelated causes.

If you’re a technically minded builder who thrives on open competition, personal responsibility, and the chance to redefine how the world learns - while continually stretching the limits of what generative AI can do - come do the most ambitious and rewarding work of your career here. Learn more atnerdy.com.

Nerdy’s shareholder letters below explain our latest products and strategy:

• Q4-2025 Shareholder Letter

• Q3-2025 Shareholder Letter

• Q2-2025 Shareholder Letter

Responsibilities

• Technical Leadership: Serve as the technical point of reference for the squad and broader engineering team, ensuring best practices in architecture, performance optimization, and accessibility standards are upheld.

• Solution Design: Lead the design and architectural discussions for systems, making pivotal decisions on frameworks, state management patterns, component architecture, and design systems.

• Code Quality: Advocate for and ensure the delivery of high-quality, maintainable, and scalable code. Conduct regular code reviews and provide mentorship to team members.

• Collaboration: Work closely with product managers, designers, and other stakeholders to understand requirements, provide technical insights, and ensure the timely delivery of features.

• Strategy and Vision: Contribute to the engineering department's strategy and vision, bringing innovative ideas to improve our customer-facing experiences.

• Problem Solving: Address complex technical challenges, innovate solutions, and optimize existing systems for scalability and performance.

• Team Development: Mentor and develop team members, helping them to grow in their technical roles and careers.

• AI Enablement: Leverage AI-native tools and approaches to improve development speed, product capabilities, and engineering effectiveness across the software lifecycle.

Qualifications:

• Minimum of 10 years of software engineering experience, with a proven track record of building and evolving complex, high-scale systems and customer-facing applications.

• Strong full-stack expertise, including domain in:

           Frontend: JavaScript, TypeScript

           Backend: Javascript, Java, Golang 

• Explicit mentoring of senior-level engineers regularly, leading to results.

• Significant experience in AWS-based cloud architecture environments.

• In-depth knowledge of modern software engineering practices, design patterns, and architectures.

• Experienced with AI-native tools that enhance productivity and speed (Cursor, Make.com, Supabase, Netlify, Claude Code, n8n, Firecrawl, ChatGPT, Grok, Bolt, Vercel, etc).

• Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders.

• Experience designing high-traffic web applications and scalable distributed services.

• Demonstrated experience in collaborating with multidisciplinary teams.

• Excellent problem-solving and analytical skills.

• A strong owner willing to roll up their sleeves. This role includes coding and reviewing the code of others.

• Ability to implement customer-facing solutions that solve the customers' true needs with exceptional user experiences.

• Nerdy is an apolitical company focused solely on helping people learn, and we achieve the most when united in this mission.

Unleash Your Potential at Nerdy:

At Nerdy, you'll earn your success through meritocracy and exceptional outcomes. Our benefits reward performance and initiative:

• Competitive USD Compensation: Enjoy a market-leading rate paid in U.S. dollars.

• 100% Remote (Home Country Only): Work from anywhere in your home country—no relocation required, no borders crossed.

• Flexible Time Off: Our flexible PTO lets you recharge on your own terms and when you need it the most.

• Local Holiday Pay: We honor your nation’s official holidays with paid time off—celebrate what matters to you.

• Continuous Learning: Get a free, all-inclusive learning membership for you and your household—including 1-on-1 tutoring hours, unlimited on-demand classes, and access to our full suite of learning products and services.

• Supercharge with AI: Gain exclusive access to cutting-edge AI tools that boost your productivity, making you feel almost super-human (cape not included).

• Feedback-Rich, Collaborative Culture: Tap into regular training, peer reviews, and a team that treats every team member as a vital collaborator and owner in our success.

• Make a Global Impact: Your expertise fuels an innovative platform used by learners around the world—be part of something transformative.

The Bottom Line:

If you're driven by impact, energized by ownership, and excited to help shape what’s next, you’ll thrive here. We move fast, think big, and reward those who deliver. This isn’t a traditional corporate environment - it’s a place to do the most meaningful work of your career.

Why we're hiring:

WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This Team will play a crucial role in enabling the ongoing transformation of our agencies and functions.

We are looking for a highly technical IT manager to oversee End User Services (EUS) and drive strategic technology operations across the Costa Rica market. This role ensures optimal service delivery, enhances IT frameworks, and manages a diverse technology landscape, integrating user endpoint infrastructure, security, and compliance requirements. The successful candidate will lead IT transformation initiatives and collaborate with cross-functional teams to align technology services with business objectives while maintaining robust system integrity and security posture.

What you'll be doing:

Roles and Responsibilities

• Oversee and manage daily technology operations to ensure high availability and reliability of IT services.
• IT Budget management
• Coordinate with cross-functional teams to implement technology solutions aligned with business objectives (WPP ET).
• Monitor system performance, troubleshoot issues, and ensure timely resolution of incidents.
• Manage IT infrastructure, including servers, networks, and cloud services, maintaining security and compliance standards. (AZURE, LAN)
• Supervise and guide technical support staff, fostering professional growth and effective teamwork.
• Collaborate with vendors and service providers for procurement, maintenance, and contract management.
• Report on operational metrics, incident trends, and improvement initiatives to senior leadership.
• Drive the adoption of best practices in IT service management and operational excellence following WPP ET guidelines
• Attend and interact effectively and directly with stakeholders
• Management of support for business-critical applications

Leadership & Line Management of Engineer Resources

• Directly manage EUS Leads and Engineers, facilitate resource planning and workload distribution, ensuring optimal efficiency across projects and operational demands.
• Set clear goals, expectations, and KPIs to measure individual and team performance across technical operations.
• Lead mentoring and skills development initiatives, fostering a culture of innovation and technical excellence.
• Champion process standardization, implementing ITIL and service management best practices for consistent execution.

Ticket Queue Management & SLA Compliance

• Oversee ticket queue management, ensuring incidents and requests are categorized, prioritized, and assigned efficiently.
• Monitor SLA compliance, tracking ticket resolution times and ensuring adherence to service performance metrics.
• Ensure documentation of all incidents and service requests, creating detailed root cause analyses for major recurring issues.
• Lead stakeholder communication on SLA performance, ensuring transparency in service quality and incident handling expectations.

Performance Optimization

• Utilize ITIL methodologies to improve service delivery, reduce incidents, and enhance end-user experience.
• Implement continuous improvement initiatives, analyzing ticket backlog data to enhance service response times and reduce bottlenecks.
• Identify opportunities to implement AI-driven support solutions, including chatbots, predictive analytics, and self-service portals to streamline IT assistance.

Infrastructure & End-User Services Management

• Manage, implement, and optimize end-user service solutions to enhance support function in the Costa Rica market
• Oversee device management, endpoint security, and identity access controls, ensuring compliance with global standards.
• Manage deployment, configuration, and lifecycle support for core user environments, including endpoint devices, collaboration platforms, business systems and remote access solutions.

Technology Strategy & Architecture

• Develop and refine country IT infrastructure roadmaps, ensuring alignment with business needs and scalability considerations.
• Lead technology standardization efforts for network architecture, Active Directory, endpoint security, and service automation platforms.
• Collaborate with global technology teams to integrate IT frameworks, including enterprise mobility, security policies, and system automation.
• Drive continuous improvements in system architecture, ensuring optimized performance of IT assets across on-premises and cloud-based environments.

Security, Compliance & Risk Management

• Implement cybersecurity best practices in coordination with the Cyber, Risk & Compliance (CRC) team.
• Ensure regulatory compliance across identity & access management (IAM), endpoint encryption, and data protection strategies.
• Lead incident response protocols, overseeing vulnerability management, SIEM monitoring, and remediation efforts.

Vendor & Cost Optimization

• Manage enterprise agreements with our technology partners, vendors and providers, ensuring cost-effective procurement of any licensing and services.
• Optimize IT budgets, identifying opportunities for cost reduction in service contracts and hardware lifecycle management.
• Evaluate emerging technology solutions that align with business expansion and infrastructure modernization initiatives.

Project Management & IT Transformation

• Lead market deployment of global IT initiatives, including Network, Infrastructure, Modern Workplace, and Security transformations.
• Coordinate cross-functional teams on technology rollouts, overseeing user migration strategies, cloud adoption plans, and infrastructure upgrades.

What you'll need:

• Bachelor's degree in Information Technology, Computer Science or a related field. Or relevant experience within Information Technology.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Understanding of IT endpoint infrastructure, including Microsoft OS, MacOS, Active Directory, device management, Identity Management and Audio-Visual technology.
• Proficiency in ITIL and ITSM frameworks
• Experience with endpoint management platforms, including MDM solutions like Jamf and Intune.
• Demonstrated experience in IT governance, compliance audits, and risk mitigation strategies.
• Budget management expertise, overseeing software licensing, vendor contracts, and IT cost optimization.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Onsite