Hey, you look like you might be our new Inside Sales Representative

Sales & Merchant Operations · Full-time · Copenhagen

Wolt is building the leading local commerce platform across Europe and beyond. Denmark is one of our core markets, and Inside Sales is the engine that drives merchant acquisition at scale — across both SMB Restaurant and Retail segments.

As an Inside Sales Associate, you will own the phone-based acquisition of restaurants and retail stores across Denmark. You will run the full sales cycle end-to-end — from first contact to signed partner — and be accountable for the selection we build in your portfolio. This role combines commercial ownership, high-volume execution, and disciplined pipeline management. If you thrive in a performance-driven environment where every call, every close, and every signed partner moves the business forward, this role gives you the mandate and scope to make a visible commercial impact from day one.

What you'll be doing

This role is about driving profitable growth across Denmark's Restaurant and Retail merchant landscape. You will own a portfolio of areas, work a structured pipeline, and consistently deliver high-quality partner acquisitions.

Day-to-day in this role you'll:

• Own the acquisition strategy and outcomes for your geographic portfolio — across both SMB Restaurant and Retail merchants
• Run the full sales cycle: prospecting, first contact, pitching, negotiating commercial terms, and signing partners
• Tailor your approach across verticals — restaurants, cafés, bakeries, specialty retail, convenience — each with its own economics and objections
• Maintain a healthy, forward-looking pipeline and strong forecast accuracy in CRM
• Deliver against weekly and monthly revenue and activation targets
• Negotiate commercial terms and conditions and collect all onboarding documentation
• Ensure a seamless handover to the merchant onboarding team
• Work closely with Account Management, Field Sales, and Operations to prioritise the right merchants in the right areas
• Contribute to the Inside Sales playbook — what's converting, what isn't, and what needs to change

Our humble expectations

We are looking for a commercially sharp seller with proven outbound experience and a genuine hunter mentality.

Must-have experience

• 2+ years of professional experience in outbound sales, business development, or merchant acquisition
• Demonstrated track record of carrying and hitting a quota
• Experience managing your own pipeline end-to-end in a CRM environment
• Comfort working the phone as a primary sales channel, at volume

Core skills

• Fluency in Danish and English (both written and spoken) required
• Strong commercial instincts — you can read a merchant, adjust your pitch, and close on value
• Advanced negotiation skills and confidence handling objections
• Structured, data-informed approach to pipeline and prioritisation
• Ability to operate effectively in a fast-paced, performance-driven environment
• Ownership mindset — you treat your portfolio like it's your own business

Nice to have

• Direct experience in hospitality, retail, FMCG, or food delivery platforms
• Background in SMB merchant acquisition or marketplace sales
• Experience selling into both Restaurant and Retail segments
• Exposure to SaaS or platform-based commercial models
• Experience using AI or automation tools in sales workflows (lead scoring, prospecting, outreach)

What we offer

• Full ownership of a merchant portfolio in one of Wolt's core markets
• Dual-vertical exposure across SMB Restaurant and Retail — a commercial toolkit few sales roles offer this early
• A competitive salary and commission structure
• High visibility and direct influence on Denmark's merchant selection and growth
• A fast-paced, performance-driven environment where strategic thinking and execution excellence are equally valued
• Daily lunch, a Wolt order discount, a stocked office — plus a range of other local benefits

This is a role for a commercial operator — someone motivated by signed partners, pipeline discipline, and shaping the merchant landscape in Denmark.

Next steps

If this opportunity resonates, please submit your application via our careers page.

Our interview process includes:

1. Talent Acquisition call with our recruiter to discuss your background and sales experience
2. Conversation with the Hiring Manager focused on outbound execution, pipeline ownership, and commercial instincts
3. Case study or role-play exercise centered on real-world merchant acquisition scenarios
4. Final stage interview with a senior commercial leader assessing long-term potential and cultural fit

At Wolt, we’re looking for an Account Manager in our retail team who will play a key role in supporting our retail partners and helping them succeed on our platform. If you’re eager to learn, enjoy working with different teams, and want to be part of shaping the shopping experience of the future, this could be the role for you.

Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world.

Together, we’ve helped big brands, local stores and neighborhood restaurants do over €15 billion’s worth of business through our platform. We’re constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career.  As our new Account Manager you’ll manage and develop a portfolio of retail partners, focusing on building strong relationships, using data to drive performance, and delivering results for Wolt, our partners, and our customers.

What you’ll be doing

Day to day in this role you’ll:

• Develop and foster partner relationships with your portfolio of key accounts
• Do quarterly business reviews with partners to deepen relationships, review performance, and develop forward-looking strategies
• Determine the needs and wants of merchants, prioritize them by impact on the business, and co-create solutions
• Strategically introduce and execute on new Wolt product opportunities to broaden partnerships and increase partner revenue streams
• Drive revenue growth of Wolt and partners in your portfolio by improving venue performance through a data-based approach
• Act as a key communicator between our operations, support, marketing, and partners
• Work closely with the marketing team to plan and execute promotional campaigns that increase user acquisition and retention, drive our growth, and support partner performance
• Bring structure and hands-on contribution in a still-developing environment

Our humble expectations 

• Experience in account management, customer success, or sales is an advantage, but not required.
• Fluency in Danish is required for this position
• Strong communication skills with the ability to build effective working relationships.
• Excellent interpersonal skills and a natural ability to build and maintain strong relationships.
• Organized and proactive, with the ability to manage multiple tasks simultaneously.
• High ownership and energy with a team-first mindset; you manage your pipeline independently and seek guidance on new or more complex work.
• Comfortable working with data using tools such as Excel and Google Suite; experience with BI tools like Looker or Power BI is a plus.
• Retail or FMCG experience is a plus, but not essential.
  
  

What we offer

Help shape the future of retail at Wolt Denmark as an Account Manager, supporting and growing strong partnerships with leading retailers.

You’ll work cross-functionally in a fast-moving tech environment, combining relationship-building, data insights, and problem-solving.

Perfect for a driven team player eager to grow in account management within one of Europe’s fastest-growing companies.

Why you’ll love it

• 🚀Global and growing fast: Be part of a fast-moving scaleup
• 🤩Ride of a lifetime: Accelerate your career and build your sales skills 
• 💪Instant impact: Take ownership and make a difference
• 💙Big hearts and small egos: Surround yourself with smart, friendly people

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going! 

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙

Are you a strategic thinker with a talent for solving problems and driving tangible business outcomes?  Do you thrive in roles where you get to obsess over consumer business growth and provide data driven insights? If this sounds like you, then we’d love to chat!

As Strategy & Operations Manager, you are responsible for driving efficient growth by providing data driven support in shaping and optimizing our global growth and marketing strategies. Your focus will be on various consumer topics such as customer acquisition, user activity, user retention, and new verticals adoption, on a global level.

Collaborating closely with Marketing Leadership and various stakeholders across the company, you will have the opportunity to obsess over our consumer growth, identify investment opportunities, and help ensure efficient allocation of spend to maximize our ROI, through rigorous monitoring of our key performance metrics.

Your ability to blend analytical problem-solving with business acumen and creative strategic thinking will be critical in steering our company toward sustained long-term success.

What you’ll be doing

• Collaborate with key stakeholders to drive our Growth and Efficiency OKRs, focusing on areas such as New Customer Acquisition, Retention, User Activity, and Cost Per Acquisition (CPA)
• Evaluate the impact of selected marketing tactics, track our brand performance and develop our marketing funnel strategies (e.g. to improve the awareness and consideration of Wolt)
• Facilitate weekly business review meetings and collaborate daily with Regional Marketing Directors and Regional Heads of Strategy & Planning
• Provide data driven insights for the allocation of our marketing budget across various channels, funnel stages and incentives, both online and offline, in order to optimize the growth of the platform
• Manage global Business Development projects, such as building new investment frameworks and scaling them across the markets
• Lead and coordinate global acceleration initiatives driven by the growth and marketing teams to help ensure consistent execution, impact and follow-up
• Facilitate knowledge exchange and maximize performance by collecting and sharing best practices across different regions and markets

 Our Humble Expectations

• You have 4+ years of work experience within similar industries, consulting, investment banking, technology or related. Experience from e-commerce, digital marketing as well as growth strategy is a plus.
• You enjoy solving problems, you are comfortable with data and have solid analytical skills and are experienced with online analytical tools (SQL a plus)
• You have experience in forecasting, financial planning & budget allocation
• You have an analytical approach when using data to design, develop and execute marketing strategies
• You have excellent Excel and data handling skills
• You have strong attention to detail and ability to own a project, work independently and ask for guidance when needed
• You do not shy away from getting your hands dirty, building and testing - you have prior experience in a fast-moving environment with a strong focus on achieving targets and getting things done
• You communicate clearly and concisely in written and verbal comms and are fluent in English

As our Digital Experience Manager, you will be the architect of Trustpilot’s customer-facing Help Centre and self-service ecosystem. Sitting within our Digital Customer Support team, your mission is to bring our "Smart Tools, Trusted Help" vision to life by combining front-end development with cutting-edge UX thinking. You’ll be the driving force behind how our customers find answers, utilising AI-ready structures and Salesforce Experience Cloud to ensure every interaction is effortless and intuitive. If you’re ready to own the end-to-end digital support experience in a fast-paced SaaS environment, we want to hear from you.

What you'll be doing

• Develop, customise, and maintain Help Centre templates and components, acting as our internal super-user for Salesforce Experience Cloud and Agentforce capabilities.
• Implement layout, navigation, and usability improvements using HTML, CSS, and JavaScript to enhance the overall user journey.
• Design and run A/B or multivariate tests to validate hypotheses, using data-backed insights to reduce customer friction.
• Research and implement modern AIEO (AI Engine Optimisation) practices to improve content discoverability and search performance across all digital channels. 
• Build structural standards and page layouts that ensure content is accessible, coherent, and aligned with our global brand guidelines.
• Own the governance structures that keep our cross-functional knowledge ecosystem running smoothly. evaluating, prioritising, and overseeing knowledge and Help Centre developments at scale.

Who you are

• You have proven experience developing and optimising self-service platforms or customer-facing Help Centres. While deep, hands-on experience with Salesforce Experience Cloud, Lightning Web Components (LWC), and Salesforce Knowledge, is a significant advantage, we are open to experts who have managed similar help desk ecosystems and are ready to apply those skills to our stack.
• You are proficient in front-end development (HTML, CSS, and JavaScript) and comfortable translating UI/UX designs into functional components.
• You have a proven track record of running A/B tests and using analytics tools (like GA4, Looker, or Hotjar) to inform design decisions.
• You have a strong sensibility for UI/UX and can create simple graphical assets or layouts using tools like Figma.
• You are familiar with SEO/AIEO concepts and stay ahead of emerging digital CX technologies.
• You're comfortable owning structured working processes and bringing cross-functional teams together around a shared roadmap.

What's in it for you

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences, along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you!

As our Digital Experience Manager, you will be the architect of Trustpilot’s customer-facing Help Centre and self-service ecosystem. Sitting within our Digital Customer Support team, your mission is to bring our "Smart Tools, Trusted Help" vision to life by combining front-end development with cutting-edge UX thinking. You’ll be the driving force behind how our customers find answers, utilising AI-ready structures and Salesforce Experience Cloud to ensure every interaction is effortless and intuitive. If you’re ready to own the end-to-end digital support experience in a fast-paced SaaS environment, we want to hear from you.

What you'll be doing

• Develop, customise, and maintain Help Centre templates and components, acting as our internal super-user for Salesforce Experience Cloud and Agentforce capabilities.
• Implement layout, navigation, and usability improvements using HTML, CSS, and JavaScript to enhance the overall user journey.
• Design and run A/B or multivariate tests to validate hypotheses, using data-backed insights to reduce customer friction.
• Research and implement modern AIEO (AI Engine Optimisation) practices to improve content discoverability and search performance across all digital channels. 
• Build structural standards and page layouts that ensure content is accessible, coherent, and aligned with our global brand guidelines.
• Own the governance structures that keep our cross-functional knowledge ecosystem running smoothly. evaluating, prioritising, and overseeing knowledge and Help Centre developments at scale.

Who you are

• You have proven experience developing and optimising self-service platforms or customer-facing Help Centres. While deep, hands-on experience with Salesforce Experience Cloud, Lightning Web Components (LWC), and Salesforce Knowledge, is a significant advantage, we are open to experts who have managed similar help desk ecosystems and are ready to apply those skills to our stack.
• You are proficient in front-end development (HTML, CSS, and JavaScript) and comfortable translating UI/UX designs into functional components.
• You have a proven track record of running A/B tests and using analytics tools (like GA4, Looker, or Hotjar) to inform design decisions.
• You have a strong sensibility for UI/UX and can create simple graphical assets or layouts using tools like Figma.
• You are familiar with SEO/AIEO concepts and stay ahead of emerging digital CX technologies.
• You're comfortable owning structured working processes and bringing cross-functional teams together around a shared roadmap.

What's in it for you

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1-year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with a laid-back vibe and a constant buzz of different languages being spoken everywhere you go. It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences, along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you!

We are looking for a structured and proactive Resource Manager to support our Experience Strategy & Design capability, a central part of the CRM, marketing automation and personalisation powerhouse that is VML MAP.

In this role, you will be responsible for planning and coordinating resources across projects, balancing business needs, team capacity, for our amazing team in Copenhagen. 

You will work closely with team leads and Client Engagement and Delivery teams to ensure the right people are staffed on the right work at the right time. The role requires strong planning skills, commercial understanding, and the ability to manage changing priorities in a fast-paced, collaborative environment. The term of the role is 12 months.

What will your day look like?

• Own resource planning and allocation across the Experience Strategy & Design team.
• Know the team: match project needs with skills, seniority, availability and development opportunities, and monitor team capacity, utilisation and forecasting on a daily basis.
• Partner with Heads of Experience Strategy & Design, Experience Directors and team leaders on staffing decisions and priorities through weekly (and sometimes daily) check-ins. Liaise directly with internal stakeholders (e.g. points of contact in CE&D and the Growth team) as needed to plan staffing.
• Identify resource gaps, overbooking and delivery risks, and proactively support solutions. Manage holiday requests and support Workbook approvals. Monitor team wellbeing.
• Support improvements to resourcing processes, planning routines and ways of working with business support teams and capability leadership.

Who are you going to work with?

At the VML MAP headquarters in Copenhagen, you will become part of a dynamic and international environment where you will get plenty of opportunity to develop your personal and professional skills. 

Your work will depend on collaboration with the wider VML MAP teams, which means you will get to collaborate closely with experts from our technology, data, creative, and client teams from our offices globally. 

In addition, you will be working with our clients, both management and specialists, across many of their functions including marketing, sales, digital and technology. Our global clients span across multiple industries including FMCG, retailers, fashion, automotive, and financial services. 

What do you bring to the table?

• Demonstrated Experience in resource management, workstream management, operations, or project management  
• Excellent communication skills and fluent/professional proficiency in English  
• Strong planning, coordination, and stakeholder management skills 
• Comfortable working with forecasting, utilization, and capacity data 
• Organized, proactive, solution-oriented, and able to manage multiple priorities in a fast-paced environment
• Experience from an agency, consultancy, or other project-based environment is an advantage
• Ability to work from a Copenhagen office. 

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. 

#LI-EMEA

The Team:

The Celonis Value Engineering (VE) team is focused on managing the entire customer value lifecycle, from sales through value realization, renewal and expansion. As a Value Engineer Manager, you will lead a dynamic team who come from a variety of backgrounds to identify, frame and deliver value to our customers.

The Role:

As a Pre-sales and Solution Engineering (Value Engineering) Manager, you will lead a team of Value Engineers and drive end-to-end customer value journeys, landing and expanding existing customers (ACV growth) and renewals (renewal rate). You will work closely with the Celonis GTM Leadership Teams and be responsible for the end-to-end value journey for all customers within your region/vertical, supporting customers to achieve their strategic goals and realize significant value using Celonis Process Intelligence Platform. You are a trusted advisor to the Celonis Executive Team, supporting their engagements with strategic customers and senior stakeholders. 

As a leader in one of the fastest-growing tech companies globally, you will bring together deep process and industry knowledge with a proven consulting skill set and strong analytical abilities. You will foster a positive and supportive work environment for your teams, promoting employee satisfaction and career growth.

The work you’ll do:

Identify & Frame Value For Prospects/Customers

• Own the end-to-end customer value journey, including responsibility for landing, expanding, adoption and renewing accounts
• Translate customers’ strategic objectives into high-impact Celonis use cases and evangelize Process Intelligence across prospects and customers
• Communicate the value opportunity and strategic roadmap to C-Level executives in partnership with sales leadership and Celonis executives
• Serve as an executive sponsor across the customer portfolio and solidify Celonis as a strategic business transformation platform for our customers

Create & Scale Value Across The Portfolio

• Lead customers through the Celonis Value Journey, support the deployment of new features, apps, and products across the customer base, and advance strategic growth programs in pursuit of value creation
• Ensure customer success and architect improvement measures and manage change within the customer base, while pioneering new methodologies within Celonis’ Value Engineering organisation
• Direct Celonis Value Engineering, Services and Ecosystem resources through the Celonis Customer Value Journey, creating durable value for our customers 
• Take ownership and build strategic customer relationships as an executive sponsor
• Host QBRs (Quarterly Business Reviews) and EBRs (Executive Business Reviews) to communicate results and realized value to senior management and C-level executives

Grow & Lead Celonis Talent

• Recruit the next-generation of Celonis Value Engineers, while setting a high-standard for candidate excellence
• Develop world-class talent through hands-on engagement, continuous feedback, and active mentorship 
• Lead by example and consistently demonstrate the Celonis Leadership Principles (lead with purpose, facilitate greatness, embrace difference, and cultivate balance)
• Effectively allocate Celonis resources to deliver on company sales, renewals, value,  and adoption targets 
• Communicate success and risks proactively within the organization 

The qualifications you need:

• Domain Expertise: Demonstrate your business domain expertise, such as in Finance or Supply Chain as well as experience in strategic transformation initiatives (e.g. Shared Services Transformation or System Transformation) and ability to build a compelling value roadmap for the customer
• Industry Expertise: Demonstrate a deep understanding of industry trends and strategic challenges of the C-Suite and build an integrated Celonis Process Intelligence roadmap
• Product Expertise: Experience with guiding customer’s IT teams throughout their Celonis Process Intelligence journey, demonstrating hands-on the power of Process Intelligence and proven ability to accelerate value realization by building dashboards, Apps, Action Flows
• Project Management: Plan and manage project scope, expectations and timelines. Leverage partners from the Celonis Ecosystem wherever possible.
• Executive Stakeholder Management: Experience in preparing and communicating results to stakeholders and management, both internally and externally.
• Value Selling Methodology: Demonstrate experience of following the Celonis value selling methodology alongside the customer journey: including discovery, qualification, value assessment and PoV’s, and demonstrate the full value potential of Celonis Process Intelligence
• Value Realization: Proven track record of identifying and prioritizing use cases, implementing improvement measures and becoming a change agent for the customer by establishing an operating model and training users for the customer to realize value and renew/expand their subscription with Celonis
• Sales & Commercial Acumen: Demonstrate ability to qualify all VE engagements, do discovery with customers directly, steer/allocate resources efficiently, and champion our value selling methodology with our customers.

Leadership Skills: Proven ability to lead by example, including being on the front line with your teams, hands-on in all aspects and a role model for the organization. 

The Team:

The Celonis Value Engineering (VE) team is focused on managing the entire customer value lifecycle, from sales through value realization, renewal and expansion. As a Value Engineer Manager, you will lead a dynamic team who come from a variety of backgrounds to identify, frame and deliver value to our customers.

The Role:

As a Pre-sales and Solution Engineering (Value Engineering) Manager, you will lead a team of Value Engineers and drive end-to-end customer value journeys, landing and expanding existing customers (ACV growth) and renewals (renewal rate). You will work closely with the Celonis GTM Leadership Teams and be responsible for the end-to-end value journey for all customers within your region/vertical, supporting customers to achieve their strategic goals and realize significant value using Celonis Process Intelligence Platform. You are a trusted advisor to the Celonis Executive Team, supporting their engagements with strategic customers and senior stakeholders. 

As a leader in one of the fastest-growing tech companies globally, you will bring together deep process and industry knowledge with a proven consulting skill set and strong analytical abilities. You will foster a positive and supportive work environment for your teams, promoting employee satisfaction and career growth.

The work you’ll do:

Identify & Frame Value For Prospects/Customers

• Own the end-to-end customer value journey, including responsibility for landing, expanding, adoption and renewing accounts
• Translate customers’ strategic objectives into high-impact Celonis use cases and evangelize Process Intelligence across prospects and customers
• Communicate the value opportunity and strategic roadmap to C-Level executives in partnership with sales leadership and Celonis executives
• Serve as an executive sponsor across the customer portfolio and solidify Celonis as a strategic business transformation platform for our customers

Create & Scale Value Across The Portfolio

• Lead customers through the Celonis Value Journey, support the deployment of new features, apps, and products across the customer base, and advance strategic growth programs in pursuit of value creation
• Ensure customer success and architect improvement measures and manage change within the customer base, while pioneering new methodologies within Celonis’ Value Engineering organisation
• Direct Celonis Value Engineering, Services and Ecosystem resources through the Celonis Customer Value Journey, creating durable value for our customers 
• Take ownership and build strategic customer relationships as an executive sponsor
• Host QBRs (Quarterly Business Reviews) and EBRs (Executive Business Reviews) to communicate results and realized value to senior management and C-level executives

Grow & Lead Celonis Talent

• Recruit the next-generation of Celonis Value Engineers, while setting a high-standard for candidate excellence
• Develop world-class talent through hands-on engagement, continuous feedback, and active mentorship 
• Lead by example and consistently demonstrate the Celonis Leadership Principles (lead with purpose, facilitate greatness, embrace difference, and cultivate balance)
• Effectively allocate Celonis resources to deliver on company sales, renewals, value,  and adoption targets 
• Communicate success and risks proactively within the organization 

The qualifications you need:

• Domain Expertise: Demonstrate your business domain expertise, such as in Finance or Supply Chain as well as experience in strategic transformation initiatives (e.g. Shared Services Transformation or System Transformation) and ability to build a compelling value roadmap for the customer
• Industry Expertise: Demonstrate a deep understanding of industry trends and strategic challenges of the C-Suite and build an integrated Celonis Process Intelligence roadmap
• Product Expertise: Experience with guiding customer’s IT teams throughout their Celonis Process Intelligence journey, demonstrating hands-on the power of Process Intelligence and proven ability to accelerate value realization by building dashboards, Apps, Action Flows
• Project Management: Plan and manage project scope, expectations and timelines. Leverage partners from the Celonis Ecosystem wherever possible.
• Executive Stakeholder Management: Experience in preparing and communicating results to stakeholders and management, both internally and externally.
• Value Selling Methodology: Demonstrate experience of following the Celonis value selling methodology alongside the customer journey: including discovery, qualification, value assessment and PoV’s, and demonstrate the full value potential of Celonis Process Intelligence
• Value Realization: Proven track record of identifying and prioritizing use cases, implementing improvement measures and becoming a change agent for the customer by establishing an operating model and training users for the customer to realize value and renew/expand their subscription with Celonis
• Sales & Commercial Acumen: Demonstrate ability to qualify all VE engagements, do discovery with customers directly, steer/allocate resources efficiently, and champion our value selling methodology with our customers.

Leadership Skills: Proven ability to lead by example, including being on the front line with your teams, hands-on in all aspects and a role model for the organization. 

The opportunity
Come join Unity and play a meaningful role in our global tax team. As a Senior Tax Manager reporting to the Senior Director, Global Tax, you will lead the EMEA tax team on direct and indirect tax operations of this region, including compliance, controversy, financial reporting, process improvement, and automation.

What you'll be doing

• Coordinate and review indirect and direct tax compliance work, including recurring VAT, CIT and other tax reporting of the EMEA entities
• Prepare/review US GAAP tax provision calculations, including individual entity tax provisions, ASC450, FIN48 calculations, and assist with local accounting close
• Drive process innovation in EMEA tax compliance operations, working closely with other members of the global tax team and greater finance organization to implement global standardized solutions and create operational efficiencies, including insourcing where appropriate
• Coordinate with the broader Unity tax team on various tax projects, including Pillar Two, R&D incentives, e-invoicing, and legal entity rationalization efforts within the region
• Provide strategic support in EMEA tax audits, dispute resolutions, and other controversy

What we're looking for

• Degree in Economics/Accounting/Finance/Tax, Chartered Accountant, Chartered Financial Analyst, Tax Advisor or similar qualification
• 7+ years indirect and direct tax experience in a Big 4 and/or a multinational company, 2+ years experience in people management
• Demonstrated broad knowledge of EMEA VAT and CIT rules, tax accounting (US GAAP and local); experience in preparing or reviewing US GAAP tax provisions and deferred tax positions; and background in tax controversy and audit defense across multiple EMEA jurisdictions
• Demonstrated ability to identify and implement process improvements; direct experience with insourcing efforts is a strong plus
• Strong communication skills, with the ability to explain difficult tax technical concepts to a non-tax audience

You might also have

• Proven track record of balancing multiple projects, priorities and stakeholder expectations across multiple jurisdictions
• Ability to accurately identify problems and apply efficient problem-solving skills to drive resolution
• Superior analytical skills, attention to detail, and sound judgement around materiality
• Motivated user and quick learner of technology and systems, including, but not limited to, Workday, MS Office, Google Suite, Alteryx, Onesource, AI etc.
• Strong management skills, with the ability to develop and mentor a high-performing team

Additional information

• Relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position

Benefits
At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.

Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.

While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program

Life at Unity
Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit www.unity.com.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect Privacy Policy and Applicant Privacy Policy. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

#SEN #LI-CW2

The opportunity
Come join Unity and play a meaningful role in our global tax team. As a Senior Tax Manager reporting to the Senior Director, Global Tax, you will lead the EMEA tax team on direct and indirect tax operations of this region, including compliance, controversy, financial reporting, process improvement, and automation.

What you'll be doing

• Coordinate and review indirect and direct tax compliance work, including recurring VAT, CIT and other tax reporting of the EMEA entities
• Prepare/review US GAAP tax provision calculations, including individual entity tax provisions, ASC450, FIN48 calculations, and assist with local accounting close
• Drive process innovation in EMEA tax compliance operations, working closely with other members of the global tax team and greater finance organization to implement global standardized solutions and create operational efficiencies, including insourcing where appropriate
• Coordinate with the broader Unity tax team on various tax projects, including Pillar Two, R&D incentives, e-invoicing, and legal entity rationalization efforts within the region
• Provide strategic support in EMEA tax audits, dispute resolutions, and other controversy

What we're looking for

• Degree in Economics/Accounting/Finance/Tax, Chartered Accountant, Chartered Financial Analyst, Tax Advisor or similar qualification
• 7+ years indirect and direct tax experience in a Big 4 and/or a multinational company, 2+ years experience in people management
• Demonstrated broad knowledge of EMEA VAT and CIT rules, tax accounting (US GAAP and local); experience in preparing or reviewing US GAAP tax provisions and deferred tax positions; and background in tax controversy and audit defense across multiple EMEA jurisdictions
• Demonstrated ability to identify and implement process improvements; direct experience with insourcing efforts is a strong plus
• Strong communication skills, with the ability to explain difficult tax technical concepts to a non-tax audience

You might also have

• Proven track record of balancing multiple projects, priorities and stakeholder expectations across multiple jurisdictions
• Ability to accurately identify problems and apply efficient problem-solving skills to drive resolution
• Superior analytical skills, attention to detail, and sound judgement around materiality
• Motivated user and quick learner of technology and systems, including, but not limited to, Workday, MS Office, Google Suite, Alteryx, Onesource, AI etc.
• Strong management skills, with the ability to develop and mentor a high-performing team

Additional information

• Relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position

Benefits
At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.

Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.

While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program

Life at Unity
Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit www.unity.com.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect Privacy Policy and Applicant Privacy Policy. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

#SEN #LI-CW2

As a SMB Account Manager, you are responsible for retaining and growing a defined portfolio of existing customers on the UK market. You act as the commercial owner of each relationship — driving renewals, expanding accounts, and positioning Trustpilot as a long-term partner that delivers measurable business value.

You combine commercial acumen with relationship depth, collaborating closely with Customer Success Managers to ensure adoption, satisfaction, and sustainable revenue growth.

You are accountable for contributing to strong Gross Renewal Rate (GRR) and Net Revenue Retention (NRR) results by executing defined renewal processes, maintaining Salesforce accuracy, and supporting customers to achieve measurable value.

What you'll be doing:

• Retention & Renewal: Own the end-to-end renewal process, delivering high Gross Renewal Rates (GRR) and predictable retention.
• Growth & NRR: Drive portfolio expansion through upsell and cross-sell to achieve strong Net Revenue Retention (NRR) and overall portfolio growth.
• Account Planning: Build and maintain detailed account plans, stakeholder maps, and accurate forecasts in Salesforce.
• Customer Engagement: Lead commercial and strategic conversations, including business reviews and contract discussions.
• Cross-Functional Collaboration: Partner with Customer Success to ensure value realization, with Marketing on customer stories, and with Product on feedback loops.
• Operational Excellence: Ensure accurate data, forecasting discipline, and pipeline visibility across your portfolio.

Who you are:

• You have experience in account management, renewals, or a similar customer-facing role within a SaaS or subscription-based company.
• Strong understanding of retention, NRR, upsell, and cross-sell motions.
• Solid commercial awareness with the ability to link product value to customer outcomes.
• Skilled at managing a large portfolio and keeping accurate account data in CRM systems.
• Excellent communication, stakeholder management, and negotiation skills.
• Comfortable analysing account performance data and forecasting renewals.
• Able to work cross-functionally and thrive in a fast-moving, target-driven environment.
• A good understanding of the digital advertising/search marketing industry – preferred.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops 

Still unsure?
We want everyone to feel welcome at Trustpilot. We’re excited to hear about your experiences and how you can help us create a great culture for our team. So don’t worry if you don’t tick every single box - we’d still love to hear from you!

#LI-RS1

Trustpilot’s Business Transformation team is seeking a highly skilled and motivated Technical Commercial Trainer to support and elevate the efficiency of our commercial and operations teams. This role requires expertise in Salesforce, Customer Engagement & Sales platforms to deliver effective training programs, provide ongoing support, and enhance user adoption of these tools. You will work closely with cross-functional and commercial teams to ensure the tools are utilised to their full potential, driving productivity and performance across our sales organisation.

What you'll be doing:

• Develop, deliver, and maintain comprehensive training programs for Salesforce and commercial tools tailored to various roles and user groups within the organisation.  
• Create engaging materials, including documentation, tutorials, videos, and webinars.  
• Conduct onboarding sessions for new hires and ongoing training for existing staff to reinforce best practices. 
• Proactively identify user challenges and provide tailored solutions or additional training as needed. 
• Champion adoption by sharing best practices and demonstrating the tools’ value to the sales process.
• Partner with the Operational Excellence team and other stakeholders to identify areas for improvement in how tools are used. 
• Gather feedback from end users and collaborate with the technology team to implement enhancements and customisation.. 
• Promote and reinforce data accuracy and hygiene within Salesforce through targeted training and ongoing monitoring. 
• Equip users with the knowledge to generate and interpret meaningful reports and dashboards.
• Work closely with sales managers, customer success teams, and operations to align tool training with strategic goals. 
• Serve as a liaison between end-users and technical teams to bridge communication and ensure tools meet business needs.

Who you are:

• Proven experience as a trainer, sales operations specialist, or a similar role with deep knowledge of Salesforce and Customer Engagement platforms.  
• Strong understanding of sales processes and customer success workflows.  
• Excellent communication and presentation skills, with the ability to translate technical concepts into user-friendly terms.  
• Proficiency in creating engaging training materials and using digital collaboration tools.  
• Analytical mindset with the ability to identify trends and provide actionable insights.  
• Strong organisational skills and the ability to manage multiple training initiatives simultaneously.  
• Team player with a proactive and problem solving attitude.
• Salesforce Administrator certification or equivalent experience.  
• Experience in SaaS or tech-based organisations.  
• Familiarity with other sales enablement or CRM tools.

What's in it for you:

• Continuous career development, training, and personalized coaching from our enablement team
• A hybrid working model: 2–3 days in the office, the rest can be remote
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy, and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms
• Employee discounts to restaurants and shops

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

#LI-Hybrid #LI-KW1

As an Enterprise Customer Success Manager, you are the ultimate value owner and strategic partner for Trustpilot’s highest-tier, most complex accounts for the French market. You move beyond tactical management to become a trusted advisor, ensuring that Trustpilot is deeply embedded in the customer’s long-term business strategy and digital ecosystem.

Your mission is to architect success for your portfolio - from onboarding and adoption to measurable results and advocacy - by translating complex business challenges into measurable product value. You are responsible for driving high-impact adoption and securing long-term retention through executive-level partnership and a deep understanding of the digital landscape.

What you'll be doing:

• Lead high-stakes, post-sale alignment and executive onboarding for high-tier accounts. You ensure a smooth handover from New Business and a strong foundation for adoption, while establishing a multi-level relationship map that secures strategic buy-in from the outset.
• Proactively translate technical usage data into compelling ROI narratives. You understand and demonstrate how Trustpilot influences every stage of the digital marketing funnel from driving top-of-funnel traffic to increasing bottom-of-funnel conversion and long-term brand advocacy.
• Achieve high Gross Renewal Rate (GRR) by maintaining customer health and addressing risks proactively.
• Own customer health, proactively identifying risks and executing recovery actions to maintain high GRR.
• Own the holistic health of your portfolio. You don't just execute playbooks; you design bespoke success plans to mitigate complex churn risks and identify strategic growth opportunities.
• Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your portfolio.
• Serve as the primary executive contact for high-tier accounts, bridging the gap between customer business needs and Trustpilot’s Leadership; you will diagnose complex product value or onboarding issues while strategically triaging commercial matters to Account Managers to ensure a seamless partnership.
• Synthesize high-tier customer needs into structured insights that inform our global product roadmap, ensuring Trustpilot evolves alongside the most sophisticated players in the market.
• You identify systemic bottlenecks in the CS workflow and propose global improvements that elevate the performance of the entire CS organization.

Who you are:

• Fluent in French and proficient in English.
• You have strong experience in Customer Success or Account Management in a SaaS or technology environment.
• A good understanding of the digital advertising/search marketing industry – preferred.
• Proven ability to drive product adoption, customer satisfaction (NPS), and retention results through strategic intervention.
• You have a solution-seeking mindset and demonstrate high agency while proactively optimize internal workflows to maintain team momentum.
• You bring strong communication and relationship-building skills across multiple stakeholder levels.
• A genuine passion for helping customers succeed and seeing measurable business impact.
• Advanced proficiency in data interpretation; identifies and acts upon complex trends to secure portfolio health and growth.
• You are ready to act as a thought leader and are a collaborative team player who enjoys working with Account Managers, Product, and Marketing. 
• Exceptional organisation skills within high-volume settings; focuses energy on systemic value and long-term results.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

#LI-JS1

Would you like to lead high-impact Customer Experience (CX) and CRM strategies for our global top-tier clients, driving significant business transformation and unlocking new levels of customer value? Are you a highly motivated, business-savvy professional ready to leverage your extensive strategy consulting experience to tackle complex challenges at the intersection of customer strategy, technology, and operations? Then you might be just the Strategy Consulting Manager we’re looking for! 

As our client portfolio continues its rapid expansion, specializing in the development of consumer-centric strategies that effectively integrate creativity and data to cultivate valuable relationships between consumers and brands, we are seeking and experienced Strategy Consulting Manager to join our highly engaged, skilled, and expanding Customer & Business Strategy Consulting team. This role will have a particular emphasis on CX design and CRM transformation. 

What will your day look like?

You will primarily engage with client leadership teams, often leading workstreams and engagements independently within the CX and CRM domain. Your assignments will focus on shaping strategic direction, including: 

• Leading strategic work sessions with senior client stakeholders, facilitating critical decision-making processes around customer journey design, CRM capabilities, and CX innovation. 

• Driving the development of robust business cases, strategic recommendations, and actionable roadmaps for CX enhancement and CRM platform optimization/implementation, ensuring alignment with client objectives and market realities. 

• Orchestrating comprehensive customer research, journey mapping, and experience design activities, translating insights into tangible strategies for personalization, loyalty, and improved customer engagement. 

• Conducting current state assessments of client CRM capabilities and MarTech stacks, identifying gaps and opportunities for improvement to drive customer lifetime value. 

• Defining future-state CRM vision and requirements, contributing to technology selection (e.g., Salesforce, Adobe, Microsoft Dynamics, SAP CX) and implementation strategy. 

• Owning the delivery of strategic frameworks and solutions, from initial concept to implementation planning, ensuring impact and value creation across the customer lifecycle. 

• Cultivating and managing deep relationships with client executives, acting as a trusted advisor and thought partner on all matters related to customer strategy, experience, and CRM. 

• Proactively identifying and developing new business opportunities within the CX/CRM space, contributing significantly to our firm's growth and thought leadership. 

• Providing guidance and mentorship to project team members, fostering a high-performance culture and ensuring the quality of deliverables without direct line management responsibilities. 

• Shaping and evolving our proprietary CX/CRM offerings and methodologies, contributing directly to the firm’s intellectual capital and competitive edge. 

Who are you going to work with?

You will join a team of highly skilled consultants and become part of a dynamic and international environment where you will have ample opportunity to further develop your personal and professional leadership skills. Your role will involve significant collaboration with cross-functional experts and professionals from our technology, data science, creative, and client teams across our global offices. We are a leader within our field and are a transformation partner for some of the most admired brands in the world. 

What do you bring to the table?

You possess a self-starter and can-do mentality, thriving in complex environments while maintaining a structured approach and meticulous attention to strategic detail. You demonstrate a superior ability to collect, analyze, and synthesize diverse qualitative and quantitative data, establishing profound insights and crafting compelling, executive-ready narratives. 

With your advanced reasoning skills, you can interpret extensive and ambiguous information, navigating multiple abstract and concrete variables to form robust strategies. You excel at building and managing high-level stakeholder relationships, and in addition, you have: 

• A relevant master's degree; preferably within Business, Economics, Marketing, or a related quantitative field. 

• 5+ years of progressive strategy or management consulting experience from a top-tier consulting firm or Big 4 environment, with a significant focus on Customer Experience (CX) and Customer Relationship Management (CRM) initiatives. 

• Proven expertise in developing and implementing CX strategies (e.g., customer journey mapping, segmentation, personalization, loyalty programs) and CRM strategies (e.g., platform selection, roadmap definition, capability assessment, MarTech integration). 

• Deep understanding of leading CRM platforms (e.g., Salesforce, Adobe Experience Cloud, and Braze) and their strategic application. 

• Demonstrated ability to lead complex projects and workstreams independently, taking full ownership of deliverables and client outcomes in CX/CRM transformation. 

• Exceptional executive-level writing, presentation, and interpersonal communication skills, with a proven ability to influence senior stakeholders on customer-centric topics. 

• High proficiency in advanced analytical tools, Excel, and PowerPoint for executive communication, particularly for presenting CX insights and CRM value propositions. 

• Superior analytical and complex problem-solving abilities, capable of dissecting customer and technology challenges and formulating innovative solutions. 

• A willingness to travel internationally as required to meet client and project demands. 

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. 

#LI-EMEA

Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about finance? If so, you might be our Finance Manager.

About us

CFO Insights is Northern Europe’s largest CFO forum and aims to connect and develop CFOs, finance leaders, and tomorrow's innovators by addressing the issues of the future CFO. We are connecting more than 11,000 professionals from more than 15 countries.

CFO Insights is part of United Media which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one.

What we offer you

As our Finance Manager you get the unique opportunity to be a key player in building one of our portfolio companies. By providing you with the ownership of our finances, we want to constantly push you out of your comfort zone. You’ll be working out of our HQ in Copenhagen and to ensure a never ending growth curve, we provide you with:

• An opportunity for getting operational experience in a start-up or scale-up where both your work and the results are highly tangible and matters to the business
• A chance to work closely together with one of our CEO’s on our finances and budgets as well as report to investors on a monthly basis and participate in board meetings
• Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally

Your Responsibilities

Your responsibilities will vary; however, some of them will be to:

• Conduct monthly, quarterly, and annual reporting of both financial and operational performance
• Assume responsibility for day to day finance operations such as cash flow, payments, payroll and P&L
• Secure compliance with relevant standards and rules within tax, VAT and transfer pricing
• Support and report to management on strategic decisions (budgets, management accounts etc.)

What we expect from you

You possess an unparalleled work ethic with a high sense of urgency. You have a relentless drive and desire to be the very best at what you do. You take ownership of everything you do, are proactive and follow through on commitments. Moreover, you’re humble and you share our passion for building and executing new businesses. Furthermore, we expect that you:

• Have acquired a bachelor’s or master's degree with outstanding results
• Have +8 years of work experience with outstanding performance within finance, auditing or assurance
• Have an EU work permit
• Have an exceptional attention to detail
• Have excellent problem solving skills
• Are highly process oriented and systematic

Startdate

Flexible

Monday - Friday we work from our office and do not offer remote work.

Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about finance? If so, you might be our Finance Manager.

About us

HRtechX is a world leading HRtech community, connecting industry executives, entrepreneurs and professionals. We are a start-up on a growth journey who help leaders evolve and create stronger businesses through people and technology. We aim to address the challenges and opportunities for HR and HR Tech.

We bring together the most influential executives, investors, and entrepreneurs to share their insights on how technology will shape the future of HR, as well as forge long lasting partnerships and client relationships.

HRtechX is part of United Media which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one.

What we offer you

As our Finance Manager you get the unique opportunity to be a key player in building one of our portfolio companies. By providing you with the ownership of our finances, we want to constantly push you out of your comfort zone. You’ll be working out of our HQ in Copenhagen and to ensure a never ending growth curve, we provide you with:

• An opportunity for getting operational experience in a start-up or scale-up where both your work and the results are highly tangible and matters to the business
• A chance to work closely together with one of our CEO’s on our finances and budgets as well as report to investors on a monthly basis and participate in board meetings
• Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally

Your Responsibilities

Your responsibilities will vary; however, some of them will be to:

• Conduct monthly, quarterly, and annual reporting of both financial and operational performance
• Assume responsibility for day to day finance operations such as cash flow, payments, payroll and P&L
• Secure compliance with relevant standards and rules within tax, VAT and transfer pricing
• Support and report to management on strategic decisions (budgets, management accounts etc.)

What we expect from you

You possess an unparalleled work ethic with a high sense of urgency. You have a relentless drive and desire to be the very best at what you do. You take ownership of everything you do, are proactive and follow through on commitments. Moreover, you’re humble and you share our passion for building and executing new businesses. Furthermore, we expect that you:

• Have acquired a bachelor’s or master's degree with outstanding results
• Have +8 years of work experience with outstanding performance within finance, auditing or assurance
• Have an EU work permit
• Have an exceptional attention to detail
• Have excellent problem solving skills
• Are highly process oriented and systematic

Startdate

Flexible

Monday - Friday we work from our office and do not offer remote work.

Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about finance? If so, you might be our Finance Manager.

About us

"Private Equity Insights is the world's leading Private Equity community. We connect and develop more than 240,000 investment professionals across the world, through our platforms, which include conferences, webinars, magazines and news reports.

For more than 10 years, PEI has helped Investors, Fund Managers and CXOs rethink what it takes to fundraise, invest, operate and exit in Private Equity, and does so via online engagement and cutting edge conferences in Singapore, UK, France, Poland & CEE, Benelux, Switzerland, Iberia, Germany, Italy, Nordics and DACH."

Private Equity Insights is part of United Media which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one.

What we offer you

As our Finance Manager you get the unique opportunity to be a key player in building one of our portfolio companies. By providing you with the ownership of our finances, we want to constantly push you out of your comfort zone. You’ll be working out of our HQ in Copenhagen and to ensure a never ending growth curve, we provide you with:

• An opportunity for getting operational experience in a start-up or scale-up where both your work and the results are highly tangible and matters to the business
• A chance to work closely together with one of our CEO’s on our finances and budgets as well as report to investors on a monthly basis and participate in board meetings
• Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally

Your Responsibilities

Your responsibilities will vary; however, some of them will be to:

• Conduct monthly, quarterly, and annual reporting of both financial and operational performance
• Assume responsibility for day to day finance operations such as cash flow, payments, payroll and P&L
• Secure compliance with relevant standards and rules within tax, VAT and transfer pricing
• Support and report to management on strategic decisions (budgets, management accounts etc.)

What we expect from you

You possess an unparalleled work ethic with a high sense of urgency. You have a relentless drive and desire to be the very best at what you do. You take ownership of everything you do, are proactive and follow through on commitments. Moreover, you’re humble and you share our passion for building and executing new businesses. Furthermore, we expect that you:

• Have acquired a bachelor’s or master's degree with outstanding results
• Have +8 years of work experience with outstanding performance within finance, auditing or assurance
• Have an EU work permit
• Have an exceptional attention to detail
• Have excellent problem solving skills
• Are highly process oriented and systematic

Startdate

Flexible

Monday - Friday we work from our office and do not offer remote work.

Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about finance? If so, you might be our Finance Manager.

About us

Retail Insights is Northern Europe’s leading retail forum. We are strengthening the retail ecosystem by building a platform for insights, inspiration, and networking, connecting more than 3,000 leaders yearly from more than 15 countries.

Retail Insights is part of United Media which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one.

What we offer you

As our Finance Manager you get the unique opportunity to be a key player in building one of our portfolio companies. By providing you with the ownership of our finances, we want to constantly push you out of your comfort zone. You’ll be working out of our HQ in Copenhagen and to ensure a never ending growth curve, we provide you with:

• An opportunity for getting operational experience in a start-up or scale-up where both your work and the results are highly tangible and matters to the business
• A chance to work closely together with one of our CEO’s on our finances and budgets as well as report to investors on a monthly basis and participate in board meetings
• Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally

Your Responsibilities

Your responsibilities will vary; however, some of them will be to:

• Conduct monthly, quarterly, and annual reporting of both financial and operational performance
• Assume responsibility for day to day finance operations such as cash flow, payments, payroll and P&L
• Secure compliance with relevant standards and rules within tax, VAT and transfer pricing
• Support and report to management on strategic decisions (budgets, management accounts etc.)

What we expect from you

You possess an unparalleled work ethic with a high sense of urgency. You have a relentless drive and desire to be the very best at what you do. You take ownership of everything you do, are proactive and follow through on commitments. Moreover, you’re humble and you share our passion for building and executing new businesses. Furthermore, we expect that you:

• Have acquired a bachelor’s or master's degree with outstanding results
• Have +8 years of work experience with outstanding performance within finance, auditing or assurance
• Have an EU work permit
• Have an exceptional attention to detail
• Have excellent problem solving skills
• Are highly process oriented and systematic

Startdate

Flexible

Monday - Friday we work from our office and do not offer remote work.

ABOUT THE ROLE

The General Manager position at Fever is one of the most important roles in the company, as it is key in successfully launching and managing a new market.

Main responsibilities include

• Build your personal brand as a senior leader in the most exciting industry in the world.
• Represent Fever's interests in your markets.
• Manage and build a highly effective senior business development team.
• Initiate and lead strategic business development efforts across the region.
• Set up initial network of event organizer relationships as well as the local sales process.
• Ensure long term success for partners at Fever. 
• Meet and exceed ambitious revenue targets. 

• Think strategically and pragmatically about technology, data analysis, operations and expansion.

• Collaborating continuously with senior cross functional stakeholders in the business. 
• Report, and be responsible for quarterly performance goals.
• Communicate product/process needs to HQ, work with product/engineering to deliver on them.
• Collaborate and share best practices with fellow GM’s covering other regions, and lead certain global initiatives.

ABOUT YOU

This role demands an entrepreneurial individual with a track-record of launching businesses into new markets or new business segments. The role requires a mix of business development and operational experience. 

Required skills:

• 10+ years consulting, commercial or general management experience
• History of managing impactful projects, with significant problem solving skills
• Data-driven decision mentality and sound business judgment through strong analytical thinking
• Stellar networking skills and the ability to make impactful partnerships happen
• Strong track record of achieving goals and exceeding business expectations
• Entrepreneurial DNA, commercial mindset, fearless attitude
• Experience being involved in high-growth, high-impact projects
• Top-notch academic background (MBA is a plus)
• Fluency in English is a must
• Fluency in Dutch, Norwegian, Danish or Swedish is a plus

BENEFITS

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance. 
• Stock options
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Remote friendly
• Gympass membership
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!

#LI-DP1

The opportunity
Come join Unity and play a meaningful role in our global tax team. As a Senior Tax Manager reporting to the Senior Director, Global Tax, you will lead the EMEA tax team on direct and indirect tax operations of this region, including compliance, controversy, financial reporting, process improvement, and automation.

What you'll be doing

• Coordinate and review indirect and direct tax compliance work, including recurring VAT, CIT and other tax reporting of the EMEA entities
• Prepare/review US GAAP tax provision calculations, including individual entity tax provisions, ASC450, FIN48 calculations, and assist with local accounting close
• Drive process innovation in EMEA tax compliance operations, working closely with other members of the global tax team and greater finance organization to implement global standardized solutions and create operational efficiencies, including insourcing where appropriate
• Coordinate with the broader Unity tax team on various tax projects, including Pillar Two, R&D incentives, e-invoicing, and legal entity rationalization efforts within the region
• Provide strategic support in EMEA tax audits, dispute resolutions, and other controversy

What we're looking for

• Degree in Economics/Accounting/Finance/Tax, Chartered Accountant, Chartered Financial Analyst, Tax Advisor or similar qualification
• 7+ years indirect and direct tax experience in a Big 4 and/or a multinational company, 2+ years experience in people management
• Demonstrated broad knowledge of EMEA VAT and CIT rules, tax accounting (US GAAP and local); experience in preparing or reviewing US GAAP tax provisions and deferred tax positions; and background in tax controversy and audit defense across multiple EMEA jurisdictions
• Demonstrated ability to identify and implement process improvements; direct experience with insourcing efforts is a strong plus
• Strong communication skills, with the ability to explain difficult tax technical concepts to a non-tax audience

You might also have

• Proven track record of balancing multiple projects, priorities and stakeholder expectations across multiple jurisdictions
• Ability to accurately identify problems and apply efficient problem-solving skills to drive resolution
• Superior analytical skills, attention to detail, and sound judgement around materiality
• Motivated user and quick learner of technology and systems, including, but not limited to, Workday, MS Office, Google Suite, Alteryx, Onesource, AI etc.
• Strong management skills, with the ability to develop and mentor a high-performing team

Additional information

• Relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position

Benefits
At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.

Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.

While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program

Life at Unity
Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit www.unity.com.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect Privacy Policy and Applicant Privacy Policy. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

#SEN #LI-CW2

We are looking for an HR and Payroll Assistant to join us, supporting payroll operations and employee administration in a culture-led, global environment. This is a part-time position (15–20 hours per week across two to three days), ideal for someone pursuing their studies or seeking a part-time role.

Reporting to the Head of People & Culture, you will assist with key activities across global payroll cycles, employee lifecycle processes, benefits administration, and statutory reporting. While this is an assistant role, we are looking for someone who is comfortable taking ownership of payroll processes, ensuring employees are paid accurately and on time, and maintaining the integrity and quality of our people data.

This role requires strong attention to detail, discretion, and the ability to manage recurring deadlines. It is well suited to someone with a genuine interest in working with numbers and structured processes. Payroll will be the core focus, and the role also offers exposure to recruitment, learning and development, and other key areas of the People & Culture function for those who are naturally curious and keen to develop a broader view.

Key responsibilities include, but are not limited to:

Payroll & Employee Administration

• Own monthly payroll preparation across our markets, including data entry, verification, reconciliation of hours, and transfer of scheduling data from workforce planning systems into the relevant payroll platform.
• Ensure payroll cut-off deadlines are met by coordinating timely inputs from managers and employees.
• Support employee lifecycle processes including onboarding, changes, and offboarding.
• Process updates to compensation, benefits (pension enrolments etc.), statutory information, and personal details as they arise.
• Handle pay-related queries and investigate discrepancies, liaising with employees and managers to resolve them with care and discretion.

Statutory Reporting & Compliance

• Register and track absences including sick leave and parental leave through Virk (Denmark), coordinating with the relevant authorities.
• Monitor and apply HMRC statutory updates for UK employees.
• Ensure internal documents and processes reflect statutory requirements and legislation.

Ad Hoc Support

• Contribute to ongoing projects and strategic initiatives within the People & Culture team, bringing curiosity and initiative to grow beyond administration.
• Collaborate with the Office Manager to support culture events and broader employee experience initiatives.

We would love to hear from you if you are / have:

• Currently studying Human Resources, Business, or a related discipline, or have equivalent experience in payroll or as an HR generalist
• A keen interest in payroll, compensation, and HR operations
• Experience in an international or multi-entity environment, particularly with knowledge of UK and Danish employment law, would be an advantage
• Naturally precise and methodical, with a structured approach to data and deadlines
• Trusted to handle sensitive information with discretion and integrity
• Curiosity and openness towards using AI to improve and simplify processes
• Strong communication skills, both written and verbal, in Danish and English

We will review applications and conduct interviews on an ongoing basis, with the aim of having the successful candidate join us in June.

As an Enterprise Customer Success Manager, you are the ultimate value owner and strategic partner for Trustpilot’s highest-tier, most complex accounts for the Danish market. You move beyond tactical management to become a trusted advisor, ensuring that Trustpilot is deeply embedded in the customer’s long-term business strategy and digital ecosystem.

Your mission is to architect success for your portfolio - from onboarding and adoption to measurable results and advocacy - by translating complex business challenges into measurable product value. You are responsible for driving high-impact adoption and securing long-term retention through executive-level partnership and a deep understanding of the digital landscape.

What you'll be doing:

• Lead high-stakes, post-sale alignment and executive onboarding for high-tier accounts. You ensure a smooth handover from New Business and a strong foundation for adoption, while establishing a multi-level relationship map that secures strategic buy-in from the outset.
• Proactively translate technical usage data into compelling ROI narratives. You understand and demonstrate how Trustpilot influences every stage of the digital marketing funnel from driving top-of-funnel traffic to increasing bottom-of-funnel conversion and long-term brand advocacy.
• Achieve high Gross Renewal Rate (GRR) by maintaining customer health and addressing risks proactively.
• Own customer health, proactively identifying risks and executing recovery actions to maintain high GRR.
• Own the holistic health of your portfolio. You don't just execute playbooks; you design bespoke success plans to mitigate complex churn risks and identify strategic growth opportunities.
• Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your portfolio.
• Serve as the primary executive contact for high-tier accounts, bridging the gap between customer business needs and Trustpilot’s Leadership; you will diagnose complex product value or onboarding issues while strategically triaging commercial matters to Account Managers to ensure a seamless partnership.
• Synthesize high-tier customer needs into structured insights that inform our global product roadmap, ensuring Trustpilot evolves alongside the most sophisticated players in the market.
• You identify systemic bottlenecks in the CS workflow and propose global improvements that elevate the performance of the entire CS organization.

Who you are:

• Fluent in Danish and proficient in English.
• You have strong experience in Customer Success or Account Management in a SaaS or technology environment.
• A good understanding of the digital advertising/search marketing industry – preferred.
• Proven ability to drive product adoption, customer satisfaction (NPS), and retention results through strategic intervention.
• You have a solution-seeking mindset and demonstrate high agency while proactively optimize internal workflows to maintain team momentum.
• You bring strong communication and relationship-building skills across multiple stakeholder levels.
• A genuine passion for helping customers succeed and seeing measurable business impact.
• Advanced proficiency in data interpretation; identifies and acts upon complex trends to secure portfolio health and growth.
• You are ready to act as a thought leader and are a collaborative team player who enjoys working with Account Managers, Product, and Marketing. 
• Exceptional organisation skills within high-volume settings; focuses energy on systemic value and long-term results.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops
  
  

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

#LI-JS1

As an Associate Account Manager you manage a portfolio of small business customers on the Benelux market to ensure strong retention, growth, and product adoption. You are accountable for achieving high Gross Renewal Rate (GRR) and contributing to Net Revenue Retention (NRR) across your portfolio, while also supporting Business Adoption and onboarding for customers on Trustpilot’s entry-level Plus plan.

You follow structured playbooks and processes, balancing efficiency, empathy, and commercial discipline to deliver great customer experiences and predictable renewals.

This is an entry-level commercial role focused on small business customers and entry-tier plans. You will be trained on renewal best practices, onboarding guidance, and product value delivery. 

What you'll be doing:

• Own renewals for your customer portfolio, driving strong Gross Renewal Rate (GRR) and consistent contract execution.
• Identify and qualify cross-sell and upsell opportunities to contribute to overall Net Revenue Retention (NRR).
• Guide new Plus plan customers through onboarding and early adoption to ensure activation and measurable Business Adoption.
• Maintain regular, structured communication using predefined cadences, digital touchpoints, and automation to scale customer value.
• Foster strong relationships through clear communication and responsive issue management.
• Maintain accurate data, next steps, and forecasts in Salesforce, ensuring portfolio visibility and operational consistency.
• Partner with Customer Success, Support, and Marketing to share customer insights and improve engagement programs.
• Build product and commercial knowledge to prepare for progression into larger, more complex account portfolios.

Who you are:

• Fluent in Dutch/Flemish and proficient in English.
• You have early experience in customer-facing roles such as renewals, inside sales, or customer success — ideally within a SaaS or subscription-based business.
• Strong relationship-building and communication skills with an ability to balance commercial and customer outcomes.
• Comfortable managing a high volume of customers with structure, organization, and accuracy.
• Experience following sales or success playbooks and using CRM tools (e.g., Salesforce) to track activity.
• Motivated by hitting targets and helping customers achieve value.
• Organized, proactive, and eager to grow into a full Account Manager role.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

#LI-AP1

We are part of an exploding industry and are expanding our team in Copenhagen. We are looking for an Account Manager for our Swedish Market to join us at our Head Office. Our team is vital to Trustpilot’s commitment to building trust and transparency.

In this role you are responsible for retaining and growing a defined portfolio of existing customers. You act as the commercial owner of each relationship - driving renewals, expanding accounts, and positioning Trustpilot as a long-term partner that delivers measurable business value.

You combine commercial acumen with relationship depth, collaborating closely with Customer Success Managers to ensure adoption, satisfaction, and sustainable revenue growth.

You are accountable for contributing to strong Gross Renewal Rate (GRR) and Net Revenue Retention (NRR) results by executing defined renewal processes, maintaining Salesforce accuracy, and supporting customers to achieve measurable value.

What you'll be doing:

• Own the end-to-end renewal process, delivering high Gross Renewal Rates (GRR) and predictable retention.
• Drive portfolio expansion through upsell and cross-sell to achieve strong Net Revenue Retention (NRR) and overall portfolio growth.
• Build and maintain detailed account plans, stakeholder maps, and accurate forecasts in Salesforce.
• Lead commercial and strategic conversations, including business reviews and contract discussions.
• Partner with Customer Success to ensure value realization, with Marketing on customer stories, and with Product on feedback loops.
• Ensure accurate data, forecasting discipline, and pipeline visibility across your portfolio.

Who you are:

• Fluency in Swedish & English 
• Proven experience working with the Swedish market, with a strong understanding of local customer needs, buying behaviour, and market dynamics.
• You have experience in account management, renewals, or a similar customer-facing role within a SaaS or subscription-based company.
• Strong understanding of retention, NRR, upsell, and cross-sell motions.
• Solid commercial awareness with the ability to link product value to customer outcomes.
• Skilled at managing a large portfolio and keeping accurate account data in CRM systems.
• Excellent communication, stakeholder management, and negotiation skills.
• Comfortable analysing account performance data and forecasting renewals.
• Able to work cross-functionally and thrive in a fast-moving, target-driven environment.
• A good understanding of the digital advertising/search marketing industry – preferred.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops
•  
•  

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

#LI-JS1

We are seeking a customer obsessed Account Manager to join a pivotal new chapter for Trustpilot in our home market: Denmark.

While Trustpilot is widely known, our mission is to ensure our Danish customers truly understand the deep value, strategic potential, and future direction of our platform. You won't just manage accounts—you will be the commercial driving force.

In this pivotal role, you will own customer retention and expansion. You will act as a Trusted Advisor, developing long-term relationships and strategic success plans that ensure customers derive maximum value from Trustpilot’s products. Your expertise will be key to driving retention, minimizing churn, and maximizing growth within this critical home market.

You will be part of our newly founded team focused on our Danish market and based in our Copenhagen HQ, working directly with Country Manager Ana Marija. If you are passionate about becoming a Trusted Advisor and actively growing a market that matters, this is your opportunity.

What you'll be doing:

• Take ownership of a customer portfolio for the Danish market, acting as the primary point of contact.
• Analyze market trends and customer behavior within Denmark to identify opportunities for improvement and growth.
• Establish strong relationships with customers to ensure satisfaction, product adoption, and contract renewal.
• Develop and implement tailored strategies to enhance customer satisfaction and value delivery specifically for the Danish market.
• Ensure a premium experience by understanding client objectives and KPIs, and ensuring Trustpilot delivers against them.
• Increase renewal rates and reduce churn.
• Identify and successfully pursue upsell opportunities and new revenue streams.
• Act as a trusted advisor, advocating client needs to internal support, product, engineering, and sales teams.
• Successfully onboard clients and ensure they fully utilize their paid subscription.

Who you are:

• Fluent in Danish and proficient in English.
• 1-3 years of Sales/Account Management/Customer Success experience, preferably in software industries, digital or online marketing.
• A genuine commitment to deeply understanding customer needs and exceeding expectations. You view customer success as a revenue driver.
• Experience managing a portfolio of customer accounts with a focus on achieving a high renewal/retention rate.
• Proven experience in B2B sales or account management with subscription-based models.
• Ability to build and maintain strong relationships with multiple stakeholders.
• You thrive in a team-based environment and are excited by the opportunity to work regularly with colleagues in a Copenhagen-based setting.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

LI-JS1

Miro is the online workspace for innovation, used by 100M+ people to build the next big thing. We are seeking a Research Manager to lead the team defining the brain behind the "Intelligent Canvas."

This is not for building a standard GenAI or Recommendation engine. You will lead a team operating at the intersection of Vision, Language, and Graph Theory, working with a dataset unlike any other in the industry: spatial, unstructured, and deeply human collaboration data. You will bridge the gap between open-ended research (LLMs, Diffusion Models, GNNs) and product impact, empowering teams to dream, design, and build faster.

What You'll Do

• Build and lead a world-class applied research team, hiring and mentoring researchers who excel at the intersection of deep learning theory and production engineering.
• Define the research roadmap to support the "Intelligent Canvas," identifying opportunities to model complex user behaviors—from multi-user collaboration on an infinite canvas, to multi-format AI-powered generation (e.g. slide deck, technical diagram, web app prototypes, etc.), and more.
• Pioneer research on unique spatial datasets. Unlike standard text/image corpuses, you will explore massive multimodal and graph-based datasets, uncovering how teams organize information spatially and collaborate together to solve complex multi-modal problems.
• Drive the "Research-to-Product" velocity. You will create the framework for rapidly testing foundation models (e.g., GPT-4, Llama, Stable Diffusion) and fine-tuning them for specific domain tasks (e.g. prototype generation, diagram generation, mindmap generation).
• Cultivate a culture of scientific rigor. Encourage the team to stay at the cutting edge (NeurIPS, CVPR) while maintaining a relentless focus on shipping features that delight users.
• Partner with Engineering & Product Leadership to translate abstract AI capabilities into intuitive solutions that feel like magic to our users.
• Architect organizational processes for model governance, ensuring rigorous evaluation frameworks, reproducibility, and ethical AI practices.

What We're Looking For

• Proven track record of technical leadership: 2+ years of experience managing high-performing Applied Science or ML Engineering teams in a product-led tech company or top-tier research lab.
• Multimodal & GenAI Depth: You don't just use APIs; you understand the architecture of Transformers, Diffusion models, and Graph Neural Networks (GNNs). You can guide a team through the complexities of fine-tuning and RAG at scale.
• A "Product-First" Researcher: You understand that accuracy metrics (F1, AUC) are proxies, not goals. You prioritize user value and latency constraints in production.
• Curiosity for the "Unsolved": You are excited by the ambiguity of modeling "collaboration." How do you quantify a "good brainstorm"? How do you autocomplete a flowchart?
• Strategic Communication: You can articulate the difference between "hype" and "utility" to executive stakeholders and align research efforts with Miro’s long-term strategy.

Education + Experience

• Option A: PhD in Computer Science, Statistics, Mathematics, or related field + 2+ years of people management experience.
• Option B: Master’s degree or equivalent deep technical experience + 5+ years of industry experience in ML, including 2+ years of people management.

Bonus (Nice-to-Have)

• A portfolio of research contributions, including publications in top-tier conferences (NeurIPS, ICLR, KDD) or impactful technical blog posts.
• Familiarity with the modern MLOps stack and experience guiding teams in building their own research infrastructure.

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

Recruiter: #LI-MH1