About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.

Your Role at impact.com:

Reporting to the Manager of Customer Operations Systems, the Internal Systems Engineer (Applied AI) is a specialized, high-impact builder role dedicated to supercharging our Customer Operations teams (Support, Success, Onboarding, Implementation).

This is a highly practical, application-focused engineering position instrumental to our AI transformation. You will spend your time across three types of work:

1. Building AI-powered tools and agents. You will integrate applied AI into our workflows using modern frameworks. You will consult with business stakeholders to help explain the art of the possible, guide them in defining logic and prompts, and own building and maintaining agentic workflows and tools. Example projects include building an AI-powered QA and training tool with a RAG component for new support agents, architecting agentic workflows for our onboarding team, or building a FreshDesk integration that suggests draft responses to tickets.
2. Building and maintaining a shared agent platform. This is what makes AI scale beyond our team. You will build and maintain the templates, approved patterns, and deployment infrastructure that enable people across Customer Operations to build their own agents without needing to figure out hosting, monitoring, or API connectivity themselves. When a Technical Services lead wants to build an agent that automates "pixel not firing" investigations, they should be able to do it on your platform without writing a deployment script. You own making self-serve actually work.
3. Building robust internal software, integrations, and automations - such as developing custom FreshDesk widgets to support our agents. You will own the full lifecycle of these apps: building, hosting, monitoring, maintaining, and eventually retiring them when they're no longer needed.

Many job descriptions define themselves as "critical" or "pivotal." This role genuinely is. impact.com has thousands of clients, millions of partners, endless data, and complex multi-system processes. As a business, we are ensuring we are on the cutting edge - aggressively automating and scaling up what we do with AI. This role owns a substantial portion of that transformation for a critical part of our business.

A note on how you'll work with others: when someone across Customer Operations builds a pilot that proves value, you don't take it over. You partner with them to elevate it - bringing engineering rigor, production infrastructure, and scale while they maintain creative control and ongoing input. When someone has a great idea but isn't technical enough to build it themselves, your first instinct is to build it with them, growing their skills in the process. You're an accelerator, not a bottleneck.

This role is for the person who embodies the overlap of curiosity, process-obsession, and action orientation. It is for the passionate tinkerer who also gets carried away exploring custom Salesforce structures and data flows. It is for the person who has been building agentic workflows to manage their household tasks in their free time because they can't stop playing with the new tools AI offers.

If you are that person - if you are a highly motivated, thoughtful builder - and you want to leverage applied AI on a daily basis, this is the role for you.

What You'll Do:

• Software Development Foundation: Proven experience building, hosting, and maintaining applications and tools. You are comfortable writing clean, functional code (Python, JavaScript/TypeScript, etc.) to solve operational problems. You understand what it means to keep something running in production, not just get it working once.
• API & Integration Expertise: Deep experience working with REST APIs. You can easily build connectors between distinct SaaS platforms to automate data flows and trigger actions.
• Applied AI Engineering: Hands-on experience with LLM orchestration frameworks (like LangChain or LangGraph). You understand MCPs, RAG pipelines, agentic workflows, DAG vs linear flows, engineering HITL systems, and have built real-world systems using these rails.
• AI Evaluation & Quality: Experience setting up and running evals for LLM outputs. You know how to build systems that grade, evaluate, and test AI responses for accuracy and safety (e.g., LLM-as-a-judge). You understand CI/CD for AI systems and can build regression testing pipelines.
• Platform Thinking: You don't just build one-off tools - you think about how to make your work reusable. You can design templates, abstractions, and deployment patterns that other people (including non-engineers) can use to build on top of what you've created.
• Systems Thinking & Process Orientation: You don't write code in a vacuum; you map out complex operational workflows before you start building. You have a knack for seeing how different tools, teams, and data flows interact, ensuring your solutions address the actual problem without creating downstream issues.
• Cross-Functional Collaboration: Ability to work closely with non-technical business stakeholders. You can take a process flow and prompt designs from a business leader and turn them into a functioning, hosted application. Equally important: you can teach - walking a non-technical person through building their first agent is as valuable as building it yourself.
• Autonomous Builder: You are a self-starter who thrives in an agile environment. You don't need excessive hand-holding to figure out how to host a script or deploy a small internal app.
• Relentless Tinkerer: You were the first person in your current role to start building agents. You have had personal subscriptions to Claude, Gemini, ChatGPT, Cursor, etc.

What You Bring:

• Experience building custom apps or integrations specifically for Freshdesk (or similar enterprise ticketing systems like Zendesk/Jira).
• Background working in or building tools for Customer Support, Customer Success, or Onboarding teams.
• Experience integrating with knowledge base platforms (like Gitbook or similar documentation sites).
• Proven experience taking automation projects from concept to deployment within a large, complex organization.
• Experience building internal platforms or developer tools that other teams use to self-serve.
• Experience with monitoring and observability for AI systems in production.

Salary range: $140,000.00 - $160,000.00 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI_Columbus

Reports To: Director of Clinical Services

About Luminary Hospice: 

At Luminary Hospice, we are a mission-driven organization that empowers our team members to shape our culture in order to allow them to provide the highest quality support to patients and families throughout their entire end-of-life journey. 

Our mission is to deliver personalized care that radiates compassion and preserves dignity for all that we are honored to serve on their end-of-life journey. We are centered on caring for the whole person – with expert medical care, pain management as well as emotional and spiritual support along with resources, information, and emotional support for families and caregivers.  

About the role: 

The hospice aide is a paraprofessional member of the interdisciplinary group who works under the supervision of a registered nurse and performs various services for a patient as necessary to meet the patient's personal needs and to promote comfort. The hospice aide is responsible for observing the patient, reporting these observations, and documenting observations and care performed.  

The hospice aide will be assigned in a manner that promotes quality, continuity, and safety of a patient's care.  

Job Responsibilities: 

1. Performing personal care needs after given a patient's assignment and attending to his/her requests promptly.  If unable to perform a certain task, report to the Case Manager immediately.  

2. Providing patient and family with positive communication techniques, within the realm of ethical and respectful care, including confidentiality.  

3. Meeting the safety needs of the patient and using equipment safely and properly (foot stools, side rails, O2, etc.)  

4. Giving personal care including baths, back rubs, oral hygiene, shampoos, and changing bed linen as often as assigned.  

5. Assisting in dressing and undressing patients as assigned.  

6. Planning and preparing nutritious meals, including shopping, as assigned.  

7. Assisting in feeding the patient as assigned.  

8. Taking and recording oral, rectal, and auxiliary temperatures, pulse, respiration, and blood pressure when ordered with appropriate completed/demonstrated skills competency.  

9. Providing proper care and observation of the patient's skin to prevent the breakdown of tissue over bony prominence.  

10. Assessing and reporting on the patient's condition and significant changes to the Case Manager. Also aware of the caregiver or other individuals living with the patient and interpersonal issues.  

11. Assist in ambulation and exercise as instructed by the hospice nurse or therapist.  

12. Provide a normal range of motion and transfers/positioning as directed.  

13. Assistance with self-administered medications as allowed by state regulations, such as “reminders.”  

14. Offering and assisting with bedpans and urinals.  Assisting as assigned with light laundry needs.  

15. Performing range of motion and other simple procedures as an extensional therapy service as ordered with appropriate completed/demonstrated skills competency.  

16. Providing respite for patient's/family/caregiver when on-site, as appropriate.  

17. Keeping the patient's living area clean and orderly, as assigned.  

18. Adhering to the organization's documentation and care procedures and standards of personal and professional conduct.  

19. Participates in quality assessment performance improvement teams and activities.  

20. Respectful of patient and family/caregiver environment and patient's personal needs.  

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job.  The incumbents may be requested to perform job-related tasks other than those stated in this description.  

Job Qualifications: 

1. Active STNA or CNA (state will dictate) Certification in the state performing job duties. 

2. Meets the training requirements of the State.  

3. Completed a minimum of 75 hours of classroom and supervised practical training.  Sixteen hours of classroom must be completed before a mandatory 16 hours of practical training.  

4. At least 18 years of age.  

5. Ability to read and follow written instructions and document care given.  

6. Understands hospice philosophy and is comfortable providing specialized care to the terminally ill.  

7. Satisfactory references from previous employers.  

8. Is self-directing with the ability to work with little direct supervision.  Secure with issues of death/dying. Provides a calm manner when in a patient’s home.  

9. Has empathy for the needs of the ill, injured, frail, and the impaired.  

10. Possess and maintain current CPR certification.  

11. Demonstrates tact, patience, and good personal hygiene.  

12. Licensed driver with an automobile that is insured in accordance with organization requirements and is in good working order.  

13. Complete a probationary period.  This probationary period is to ensure the aide is competent in the above qualifications and is documented by the supervisor and the employee.  

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the employee is frequently required to sit or stand. The employee must occasionally lift and/or move up to 50 pounds. 

Equal Employment Opportunity: 

Luminary Hospice is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate against any applicant or employee based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. We are committed to providing a work environment free from discrimination and harassment, where all individuals are treated with respect and dignity. All employment decisions at Luminary Hospice are based on business needs, job requirements, and individual qualifications. 

Compensation and Benefits: 

Luminary Hospice offers a competitive compensation package, along with a comprehensive benefits package that includes health, dental, and vision insurance, retirement savings options, and more. Our benefits are designed to support your health, well-being, and long-term financial goals. 

Reports To: Director of Clinical Services

About Luminary Hospice: 

At Luminary Hospice, we are a mission-driven organization that empowers our team members to shape our culture in order to allow them to provide the highest quality support to patients and families throughout their entire end-of-life journey. 

Our mission is to deliver personalized care that radiates compassion and preserves dignity for all that we are honored to serve on their end-of-life journey. We are centered on caring for the whole person – with expert medical care, pain management as well as emotional and spiritual support along with resources, information, and emotional support for families and caregivers.  

About the role: 

The PRN Hospice Aide is a paraprofessional member of the interdisciplinary group who works under the supervision of a registered nurse and performs various services for a patient as necessary to meet the patient's personal needs and to promote comfort. The hospice aide is responsible for observing the patient, reporting these observations, and documenting observations and care performed.  

The PRN hospice aide will be assigned in a manner that promotes quality, continuity, and safety of a patient's care.  

Job Responsibilities: 

1. Performing personal care needs after given a patient's assignment and attending to his/her requests promptly.  If unable to perform a certain task, report to the Case Manager immediately.  

2. Providing patient and family with positive communication techniques, within the realm of ethical and respectful care, including confidentiality.  

3. Meeting the safety needs of the patient and using equipment safely and properly (foot stools, side rails, O2, etc.)  

4. Giving personal care including baths, back rubs, oral hygiene, shampoos, and changing bed linen as often as assigned.  

5. Assisting in dressing and undressing patients as assigned.  

6. Planning and preparing nutritious meals, including shopping, as assigned.  

7. Assisting in feeding the patient as assigned.  

8. Taking and recording oral, rectal, and auxiliary temperatures, pulse, respiration, and blood pressure when ordered with appropriate completed/demonstrated skills competency.  

9. Providing proper care and observation of the patient's skin to prevent the breakdown of tissue over bony prominence.  

10. Assessing and reporting on the patient's condition and significant changes to the Case Manager. Also aware of the caregiver or other individuals living with the patient and interpersonal issues.  

11. Assist in ambulation and exercise as instructed by the hospice nurse or therapist.  

12. Provide a normal range of motion and transfers/positioning as directed.  

13. Assistance with self-administered medications as allowed by state regulations, such as “reminders.”  

14. Offering and assisting with bedpans and urinals.  Assisting as assigned with light laundry needs.  

15. Performing range of motion and other simple procedures as an extensional therapy service as ordered with appropriate completed/demonstrated skills competency.  

16. Providing respite for patient's/family/caregiver when on-site, as appropriate.  

17. Keeping the patient's living area clean and orderly, as assigned.  

18. Adhering to the organization's documentation and care procedures and standards of personal and professional conduct.  

19. Participates in quality assessment performance improvement teams and activities.  

20. Respectful of patient and family/caregiver environment and patient's personal needs.  

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job.  The incumbents may be requested to perform job-related tasks other than those stated in this description.  

Job Qualifications: 

1. Active STNA or CNA (state will dictate) Certification in the state performing job duties. 

2. Meets the training requirements of the State.  

3. Completed a minimum of 75 hours of classroom and supervised practical training.  Sixteen hours of classroom must be completed before a mandatory 16 hours of practical training.  

4. At least 18 years of age.  

5. Ability to read and follow written instructions and document care given.  

6. Understands hospice philosophy and is comfortable providing specialized care to the terminally ill.  

7. Satisfactory references from previous employers.  

8. Is self-directing with the ability to work with little direct supervision.  Secure with issues of death/dying. Provides a calm manner when in a patient’s home.  

9. Has empathy for the needs of the ill, injured, frail, and the impaired.  

10. Possess and maintain current CPR certification.  

11. Demonstrates tact, patience, and good personal hygiene.  

12. Licensed driver with an automobile that is insured in accordance with organization requirements and is in good working order.  

13. Complete a probationary period.  This probationary period is to ensure the aide is competent in the above qualifications and is documented by the supervisor and the employee.  

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the employee is frequently required to sit or stand. The employee must occasionally lift and/or move up to 50 pounds. 

Equal Employment Opportunity: 

Luminary Hospice is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate against any applicant or employee based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. We are committed to providing a work environment free from discrimination and harassment, where all individuals are treated with respect and dignity. All employment decisions at Luminary Hospice are based on business needs, job requirements, and individual qualifications. 

Compensation and Benefits: 

PRN roles are not eligible for benefits.

Reports To: Director of Clinical Services

About Luminary Hospice: 

At Luminary Hospice, we are a mission-driven organization that empowers our team members to shape our culture in order to allow them to provide the highest quality support to patients and families throughout their entire end-of-life journey. 

Our mission is to deliver personalized care that radiates compassion and preserves dignity for all that we are honored to serve on their end-of-life journey. We are centered on caring for the whole person – with expert medical care, pain management as well as emotional and spiritual support along with resources, information, and emotional support for families and caregivers.  

About the role: 

The PRN Hospice Aide is a paraprofessional member of the interdisciplinary group who works under the supervision of a registered nurse and performs various services for a patient as necessary to meet the patient's personal needs and to promote comfort. The hospice aide is responsible for observing the patient, reporting these observations, and documenting observations and care performed.  

The PRN hospice aide will be assigned in a manner that promotes quality, continuity, and safety of a patient's care.  

Job Responsibilities: 

1. Performing personal care needs after given a patient's assignment and attending to his/her requests promptly.  If unable to perform a certain task, report to the Case Manager immediately.  

2. Providing patient and family with positive communication techniques, within the realm of ethical and respectful care, including confidentiality.  

3. Meeting the safety needs of the patient and using equipment safely and properly (foot stools, side rails, O2, etc.)  

4. Giving personal care including baths, back rubs, oral hygiene, shampoos, and changing bed linen as often as assigned.  

5. Assisting in dressing and undressing patients as assigned.  

6. Planning and preparing nutritious meals, including shopping, as assigned.  

7. Assisting in feeding the patient as assigned.  

8. Taking and recording oral, rectal, and auxiliary temperatures, pulse, respiration, and blood pressure when ordered with appropriate completed/demonstrated skills competency.  

9. Providing proper care and observation of the patient's skin to prevent the breakdown of tissue over bony prominence.  

10. Assessing and reporting on the patient's condition and significant changes to the Case Manager. Also aware of the caregiver or other individuals living with the patient and interpersonal issues.  

11. Assist in ambulation and exercise as instructed by the hospice nurse or therapist.  

12. Provide a normal range of motion and transfers/positioning as directed.  

13. Assistance with self-administered medications as allowed by state regulations, such as “reminders.”  

14. Offering and assisting with bedpans and urinals.  Assisting as assigned with light laundry needs.  

15. Performing range of motion and other simple procedures as an extensional therapy service as ordered with appropriate completed/demonstrated skills competency.  

16. Providing respite for patient's/family/caregiver when on-site, as appropriate.  

17. Keeping the patient's living area clean and orderly, as assigned.  

18. Adhering to the organization's documentation and care procedures and standards of personal and professional conduct.  

19. Participates in quality assessment performance improvement teams and activities.  

20. Respectful of patient and family/caregiver environment and patient's personal needs.  

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job.  The incumbents may be requested to perform job-related tasks other than those stated in this description.  

Job Qualifications: 

1. Active STNA or CNA (state will dictate) Certification in the state performing job duties. 

2. Meets the training requirements of the State.  

3. Completed a minimum of 75 hours of classroom and supervised practical training.  Sixteen hours of classroom must be completed before a mandatory 16 hours of practical training.  

4. At least 18 years of age.  

5. Ability to read and follow written instructions and document care given.  

6. Understands hospice philosophy and is comfortable providing specialized care to the terminally ill.  

7. Satisfactory references from previous employers.  

8. Is self-directing with the ability to work with little direct supervision.  Secure with issues of death/dying. Provides a calm manner when in a patient’s home.  

9. Has empathy for the needs of the ill, injured, frail, and the impaired.  

10. Possess and maintain current CPR certification.  

11. Demonstrates tact, patience, and good personal hygiene.  

12. Licensed driver with an automobile that is insured in accordance with organization requirements and is in good working order.  

13. Complete a probationary period.  This probationary period is to ensure the aide is competent in the above qualifications and is documented by the supervisor and the employee.  

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the employee is frequently required to sit or stand. The employee must occasionally lift and/or move up to 50 pounds. 

Equal Employment Opportunity: 

Luminary Hospice is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate against any applicant or employee based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. We are committed to providing a work environment free from discrimination and harassment, where all individuals are treated with respect and dignity. All employment decisions at Luminary Hospice are based on business needs, job requirements, and individual qualifications. 

Compensation and Benefits: 

PRN roles are not eligible for benefits.