The Role

ZenBusiness is seeking an enthusiastic and detail-oriented Business Services Coordinator to support a rapidly growing team of filing and compliance agents.  The ideal candidate prides themselves on being organized, collaborative, reliable, dependable, and self-motivated.  You look at a pile of papers, and can’t wait to organize and file them all.  Nothing is as satisfying as a beautifully executed to-do list.  And teamwork makes the dream work one of your core values.  The position requires exceptional attention to detail, good communication skills, precise response times, and high-volume data and task organization. 

This position will report to our Business Services Manager. We are looking for someone who can work in-office with full-time availability Monday through Friday during office hours 8 am - 5 pm (local time).

Responsibilities

• Administrative support, including customer and government agency correspondence, document management, and other department support functions, as needed.
• Maintain and file all department records (such as evidence, correspondence, and receipts) according to records management protocols and naming conventions.
• Prepare and send mail via USPS and/or FedEx.
• Receive and process incoming mail and Federal Express, and distribute them to the appropriate recipient(s).
• Act as the main point of contact for Service of Process (SOP) documents. Duties include, but are not limited to, accepting service, preparing documents to be forwarded to clients, preparing rejection letters, and emailing copies of documents to clients as needed.
• Scan documents and upload them to the company database.
• Maintain a high level of professionalism with office staff, Processor Servers, Clients, and other stakeholders. 
• Ensure Salesforce data integrity by updating Cases, Accounts, and other objects as instructed during and after each customer contact.
• Stay updated on product knowledge and take the initiative to expand industry knowledge.

Qualifications

• High School Diploma, GED, or relevant industry experience. 
• Excellent written and verbal communication skills.
• History and proven experience in effectively prioritizing workload to meet objectives.
• Experience with Salesforce or other CRM applications.
• Excellent interpersonal communication skills.
• Demonstrated ability to work independently.
• Ability to adapt to ever-changing priorities with a positive and constructive attitude.
• Comfortable with a rapidly growing tech startup's pace, dynamic environment, and ambiguity, including cross-functional problem-solving and collaboration, process and system optimization, and new product and service launches.
• Previous experience in an office environment.

Bonus Qualifications

• Data Entry experience
• Adobe DC and Salesforce knowledge
• macOS and G-Workspace knowledge is a plus! 
• College degree preferred

POSITION TITLE: Software Engineering Instructor 

REPORTS TO: Manager Director

LOCATION: Columbus, OH 

WHO WE ARE LOOKING FOR: 

Per Scholas is seeking a Technical Instructor to deliver high-end technical training to underemployed and unemployed community residents for purposes of higher economic development and improvement of quality of life. The Technical Instructor must be self-directed and self-motivated, and comfortable with making intermediate-level decisions to adapt processes and curriculum delivery based on current conditions. The Technical Instructor works in collaboration with peers with learner support and works with the Managing Director to change policies, procedures, and strategic planning. 

WHAT YOU’LL DO: 

• Deliver technology skills training and assessments to prepare students for entry-level to mid-level careers in the field of software development  Daily instruction, assessment administration, attendance, one-on-one tutoring, evaluation, and monitoring of individual student progress 
• Be Adept in learning new software tools, languages, and technologies as needed. 
• Work closely with the team to identify student needs, provide the necessary support, and establish individualized plans for student achievement 
• Tutor students as needed 
• Work with Career Advance team to ensure alumni are completing additional requirement
• Maintain Salesforce database with student scores and attendance 
• Work with Career Advancement team to ensure volunteers from the business community interact with students as classroom speakers, mentors, and small group coaches 
• Work with Career Advancement team to recommend students for particular employment opportunities 
• Monitor student compliance to attendance and other program policies, and address violations with students in a consistent manner. Work with Manager, Career Advancement to ensure documents such as probationary and termination letters are prepared and delivered. 
• Connect students with the resources necessary for them to overcome their individual barriers to maintaining success in school 
• Create, submit and maintain training curricula for approval and school files. 
• Work closely with the Program Design team to create student content on the PS Academy. 
• Instructors will need to commit a few hours per week to preparing lessons and materials, leveraging existing PS curriculum content. 
• Work closely with co-instructors or teaching assistants to provide students with meaningful and prompt feedback on their progress. 

WHAT YOU’LL BRING TO US: 

Professional Requirements 

• You have at least 2+ years of experience working on a software development team.
• You have working experience in both front-end and back-end development, and are fluent in:
• HTML5 and CSS3
• Full-stack JavaScript (strong JavaScript highly preferred)
• At least one JS MV* framework (Angular, Backbone, or React preferred)
• SQL databases (we generally use PostgreSQL)
• NoSQL (we generally cover MongoDB)
• Express/Node.j
• A Bachelor’s (or Master’s) degree in a related field is preferred but not required. 
• Experience with curriculum, syllabus development, and lesson planning.
• Experience with student assessment; and a talent to continuously evaluate the curriculum to identify what is working and what improvements can be made 
• Qualified candidates must be able to comfortably and frequently lift 50lbs

Personal Characteristics 

• You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission. 
• You are data-driven, result-oriented and a forward-looking catalyst for social change. 
• You have a collaborative and flexible work style. You’re excited to work cross-functionally with other departments and independently. 
• You are an effective communicator with strong oral and written skills. 
• You are tech savvy and can learn fast. 
• You are strong at managing your time and you can balance multiple projects and tasks. 
• You stand behind our mission, believing that individuals from any community should be able to access well-paying career positions, and that talent should be recognized and recruited from many diverse sources.

For this role specifically, we are targeting a salary of $70,000/year, with a range between $65,000/year and $75,000/year, where the difference in salary is typically determined by several factors, including geography in which the selected candidate resides, and alignment with qualifications and experience.

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