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Regional Strategic Sales Director - Great Lakes

Heartflow · Chicago, IL; Detroit, MI; Indianapolis, IN; Columbus, OH; Cleveland, OH

US Sales Field, US Posted Apr 17, 2026

Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFR_CTAnalysis—provides a color-coded, 3D model of a patient’s coronary arteries indicating the impact blockages have on blood flow to the heart. Heartflow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMap™Analysis), assess coronary blood flow (FFR_CTAnalysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis). Our pipeline of products is growing and so is our team; join us in helping to revolutionize precision heartcare.

Heartflow is a publicly traded company (HTFL) that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 500,000 patients worldwide.

The Regional Strategic Sales Director (RSD) is a high-impact leadership role responsible for the strategic expansion, and long-term adoption of Heartflow’s portfolio.The RSD will focus on high-level C-suite engagement, CV service line optimization, and scaling Heartflow’s full suite of solutions across the region. For FY26, the immediate priority is the successful launch of PCI Navigator — Heartflow’s new pre-procedural planning solution for Percutaneous Coronary Intervention (PCI).

Job Responsibilities:

Strategic Account Leadership & Portfolio Growth

Executive Partnership: Manage deep, consultative relationships with C-suite stakeholders, key clinical champions and CV Service Line leaders to align institutional priorities with Heartflow’s offering.
Portfolio Adoption: Develop regional plan for the expansion and differentiation of the Heartflow One Platform
Establish Program Building Plans: In partnership with CV service line leadership, drive the CCTA program goals and deliverables. Partnering with the local territory teams, lead Quarterly Program Reviews (QPRs) to key stakeholders and decision makers at key accounts.

PCI Navigator Launch

Initial Clinical Adoption: In partnership with the TSM, lead the clinical introduction of PCI Navigator, identifying and activating Interventional Cardiology (IC) and key cath lab staff to establish CT-guided PCI as a new pre-procedural standard.
Workflow: Partner with multi-disciplinary stakeholders (Radiology, Cardiology, and IT) to develop and integrate seamless clinical pathways.
Long term Adoption: Ensure Cath Lab is set up for success for independent use of the PCI Navigator to ensure long-term account self-sufficiency.
Medical Education: Drive system wide medical education programs across all appropriate stakeholders.

Market Development & Influence

KOL Identification: Work cross functionally in partnership with Medical Affairs to cultivate regional and national Key Opinion Leaders (KOLs) to drive support for the CCTA + Heartflow pathway and lead peer-to-peer educational initiatives.
Market Intelligence: Gather and communicate voice of customer input and competitive intelligence to guide future product development and market strategy.

Educational Requirements & Work Experience:

BA/BS Degree required.
8+ years of healthcare sales experience; medical device or healthcare technology sales experience is required.
Proven track record of navigating hospital executive leadership and the C-suite.
Demonstrated ability to launch new categories or disruptive medical technologies.
Ability to travel up to 70-80% within the assigned region.

Preferred Qualifications (Nice to Haves):

Cath Lab Expertise: Deep understanding of Interventional Cardiology workflows; experience with PCI, TAVR, or EVAR is highly preferred.
Clinical Proficiency: Technical aptitude to discuss complex coronary anatomy, plaque characteristics, and physiology with specialized physicians.
Specialized Imaging Knowledge: Prior experience with CCTA, IVUS, or OCT imaging is a plus.

Advanced Degree: MBA or advanced clinical credentials (RN, RCIS, RT).

The base salary is $150,000 with the total target compensation for this role being $330,000. Heartflow offers a robust benefits package. #LI-KS1

Heartflow is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires, and respects all individuals and do not discriminate against any employee or applicant because of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. This policy applies to every aspect of employment at Heartflow, including recruitment, hiring, training, relocation, promotion, and termination.

Positions posted for Heartflow are not intended for or open to third party recruiters / agencies. Submission of any unsolicited resumes for these positions will be considered to be free referrals.

Heartflow has become aware of a fraud where unknown entities are posing as Heartflow recruiters in an attempt to obtain personal information from individuals as part of our application or job offer process. Before providing any personal information to outside parties, please verify the following: A) all legitimate Heartflow recruiter email addresses end with “@heartflow.com” and B) the position described is found on our careers site at www.heartflow.com/about/careers/.

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HE

Regional Customer Success Director - Great Lakes

Heartflow · Chicago, Illinois; Milwaukee, Wisconsin; Detroit, Michigan; Cleveland, Ohio

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Customer Support Field, US Posted Apr 17, 2026

Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFR_CTAnalysis—provides a color-coded, 3D model of a patient’s coronary arteries indicating the impact blockages have on blood flow to the heart. Heartflow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMap™Analysis), assess coronary blood flow (FFR_CTAnalysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis). Our pipeline of products is growing and so is our team; join us in helping to revolutionize precision heartcare.

Heartflow is a publicly traded company (HTFL) that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 500,000 patients worldwide.

The Regional Customer Success Leader (RCSL) is a full-time leadership position reporting to the VP of Customer Success. The role is focused on the delivery of the Heartflow One platform. You will operate within a complex cross-functional commercial environment, leading a multi-disciplinary team to ensure that customers within your assigned territories successfully adopt Heartflow’s diagnostic pathway and solutions. Your primary focus is team execution—ensuring that every implementation and customer engagement meets our high standards for quality and efficiency.

Job Responsibilities:

For assigned commercial territories, align with cross-functional commercial leaders on goals and objectives, and enable your team, region, and national initiatives:

Direction & Accountability: Thought Partnership - Focus on execution within established plans. Oversee daily operations for a multi-disciplinary team (e.g. Implementation Managers, Clinical Specialists, Solutions Engineers, etc.).

Ensure all tasks are completed on time and adhere to standard operating procedures (SOPs) and Quality Management Systems (QMS). Accurately report team execution status.

Focus on operational refinement and optimization for assigned commercial territories. Proactively identify and mitigate risks, implement process improvements.

Trusted advisor on Customer Success vision and strategy. Provides key input on organizational-level KPIs, optimizing quality management system and compliance policies, resourcing and budget needs. May lead national initiatives.

Influence & Communication: Regional Alignment - Deliver clear communication to the team to ensure the team understands all implementation requirements, deadlines, and immediate rationale for decisions.

Accurately report on team execution status, including implementation forecast, cycle times, imaging acceptance rates, etc. Accountable for customer feedback collection, documentation, and handling of customer issues.

Influence direction and drive execution across cross-functional dependencies within assigned commercial territories. Communicate complex technical/operational initiatives to regional stakeholders (e.g., sales, reimbursement, medical affairs, etc.) to drive alignment and gain buy-in.

Represents the function to the broader organization and external partners. Communicate complex technical/operational initiatives to cross-functional business stakeholders (e.g., product, quality and regulatory, etc.) to gain buy-in and manage expectations.

Talent Development: Mentorship - Provide timely, behavior-specific feedback to direct reports. Focus on skill development and performance management to meet KPIs.

Focus on developing a leadership talent pipeline and defining clear growth paths for direct reports. Mentor people leaders (outside of reporting structure).

Conflict & Escalation Management: Conflict Resolution - Address interpersonal team conflicts.

Mediates and resolves systemic conflicts between cross-functional teams. Resolves critical roadblocks or resource needs for complex scenarios

Directly handles basic and complex customer escalations.

Appropriately escalates to the next level leader.

Emotional Intelligence & Integrity: Ethical Stewardship - Maintains composure under pressure and models professional behavior. Actively manages stress and burnout for direct reports.

Adjusts leadership style based on the maturity and needs of individuals. Consistently promotes psychological safety and inclusive behavior across the group.

Trusted advisor on sensitive organizational issues. Sets the ethical and cultural tone for the entire function, ensuring values are embedded in decisions.

Skills Needed:

Excellence is expected across the following areas:

cross-functional leadership, demonstrating influence and tact
problem-solving ability, especially under pressure
verbal and written communication skills

Must demonstrate:
Ability to achieve operational excellence, including executing processes and measuring KPIs
Self-motivation and initiative to define change and lead initiatives through completion
High customer-focused mentality
Knowledge of hospital workflows and information technology (IT) implementation
Ability to explain medical technologies to physicians and hospital leadership
Cardiology or medical imaging background is a plus

Educational Requirements & Work Experience:

Experience:

Track record of success in roles of increasing responsibility
Background introducing new cardiovascular, medical imaging, or complex IT solutions into healthcare settings.
Required: 12+ years professional experience in a related field, 5+ years people leadership.
Preferred: 15+ years professional experience in a related field, 8+ years people leadership.

Credentials:

- Required: Bachelor’s degree or 4 years of relevant professional experience.
- Preferred: Master’s degree. Medical, allied health, or technical education.

Travel of up to 30%.

A reasonable estimate of the yearly base compensation range is $180,000 to $220,000, bonus, and equity. #LI-IB1

Heartflow is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires, and respects all individuals and do not discriminate against any employee or applicant because of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. This policy applies to every aspect of employment at Heartflow, including recruitment, hiring, training, relocation, promotion, and termination.