People Experience Manager (Recruiting & HR Operations)

Cleveland, OH | Hybrid | Full-Time

WE’RE HIRING! Most HR roles ask you to maintain the machine. This one asks you to help build it.

Further is a data, cloud, and AI company that helps organizations turn raw data into decisions that actually matter. Our clients include Verizon, the American Cancer Society, Behr Paint, and others — and our People team is the engine behind the talent and culture that makes that work possible.

We're looking for a People Experience Lead who's equally running a full-cycle recruiting search and managing HR operations — someone who genuinely wants both halves of this job.

What You’ll Do

On the recruiting side:

• Own the full recruiting lifecycle — from building pipelines and sourcing candidates to closing offers
• Partner directly with hiring managers to understand what they need and challenge assumptions when the search strategy needs a rethink
• Manage and continuously improve our Greenhouse ATS setup
• Make every candidate feel like a person, not a pipeline stage

On the People Operations side:

• Drive onboarding and offboarding experiences that set people up to succeed from day one
• Handle employee relations matters with care, discretion, and sound judgement
• Own HRIS data integrity and help keep our people operations running cleanly
• Support compliance, documentation, and policy work
• Jump in on People team initiatives as our company grows — this role evolves with the business

What You Bring

• 3–5 years of experience in a Recruiting role — hybrid HR/People operations strongly preferred
• Experience in a high technology industry and fast-paced environment. 
• Hands-on experience with an ATS, ideally Greenhouse
• HRIS proficiency — you've owned employee data, not just looked at it
• A working knowledge of HR compliance and the judgment to know when to escalate
• Experience navigating confidential situations with maturity and discretion
• Real AI fluency — you've actually integrated tools like ChatGPT or Copilot into how you work, and it shows
• Bachelor's or Master's degree in a related field

What It’s Like to Work Here

Further is a collaborative, mission-driven company — but we move fast, and we expect people to take initiative. Our People & Culture team is intentionally small, which means your work has a direct impact on how the company grows and how people experience it every day.

You'll be supported by the Head of People & Culture and a junior team member, which means your time goes toward the high-judgment, high-impact stuff. If you've thrived in a larger org but are ready to trade structure for ownership — this is that role.

What won't work here: needing to be told what to do, defaulting to process when the situation calls for judgement, or waiting for someone else to notice a problem.

Why Us

• You'll be on a team that's serious about AI — every role here includes training and expectation around AI tool integration
• You'll have real ownership from the start
• Incredible benefits: Net-zero cost medical option, company HSA contributions, fully-paid parental leave, lifestyle spending account, and more. 

Sound like you? We'd like to hear from you.

We’re located in the Flats East Bank in Cleveland. This role is hybrid — Tuesday, Wednesday, and Thursday required in office. We do not offer sponsorship for this role.

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Job Summary

This is a hands-on, activity-driven role ideal for someone who is eager to learn, contribute, and grow within a dynamic team responsible for driving sales of all Phoenix Contact products by combining engineering knowledge with strong interpersonal and business skills. The Sales Engineer (OEM) plays a key role in identifying growth opportunities, building relationships with potential and existing developing customers, and supporting the sales pipeline through consistent outreach and follow-up. This role involves identifying customer needs, recommending suitable products or solutions, and providing technical support throughout the sales process. The Sales Engineer (OEM) works closely with our Channel and Field Application Engineering teams to ensure customer satisfaction and achieve sales targets. This role focuses on deepening relationships within assigned accounts, driving growth opportunities, and expanding business engagement to maximize long-term value.

Responsibilities

• Meet or exceed territory sales quotas as established by the RSM and/or Vice President—Field Sales.
• Be proficient in BASE selling skills and implement to build strong customer relationships.
• Generate new opportunities within assigned accounts through ongoing communication, relationship development, and collaboration with key stakeholders.
• Support the preparation of proposals, presentations, and sales materials.
• Maintain and update CRM systems with accurate client information. Fully utilize the CRM as a communication, reporting, measurement, and tracking tool to enhance productivity.
• Collaborate with the entire Phoenix Contact team to align efforts, effectively communicate both verbally and written.
• Track and report on business development activities and performance metrics.
• Differentiate Phoenix Contact from other component vendors by building “partner” relationships with customers.
• Focus on the customer by averaging a minimum of 16 to 20 sales calls per week.
• Be proficient in and drive the use of all sales tools provided to support local markets.
• Work closely with Harrisburg Product teams to aid in the development of field presentations and application notes.
• Proactively utilize all resources and sales tools to maximize productivity, responsiveness, and customer delight.
• Continue personal development through an effective skill-building program as determined by the RSM, Director of Sales, and/or the Harrisburg Training Department.
• Demonstrate technical competence on all products/solutions within the area of focus.
• Provide forecasts and reports to RSM as required.
• Independently and/or in conjunction with regional management, develop and implement effective Mutual Action Plans with assigned customer locations.
• Deliver presentations and hands-on demonstrations of Phoenix Contact products, applications, and technology for the purpose of product sales.
• Develop and maintain a working knowledge on all Phoenix Contact products/solutions.
• Qualify and follow up on all opportunities within the assigned account portfolio.
• Follow up on all quotations within the assigned account portfolio.

Qualifications

• Four-year degree preferred.
• Technical discipline preferred and/or equivalent experience.
• 1 to 3 years minimum sales experience in the electronics or industrial automation & controls marketplace.
• Experience working with distribution preferred.
• Comfortable conducting regular outreach and check-ins with assigned accounts to maintain engagement and uncover new opportunities.
• Self-motivated with the ability to learn and adapt quickly.

Essential Job Functions

• Must be able to travel via airplane.
• Must have a valid driver’s license and be able to travel via automobile for up to six hours at a time.
• Must be able to lift a minimum of 50 lbs.
• Must be able to travel overnight 40% as dictated by assigned territory.
• Comply with company dress code guidelines.
• Punctuality is required.
• Regular and on-time attendance.

Perks & Benefits

Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, bonus plan and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, auto allowance, life insurance, short & long-term disability, assistance, and more! Base salary: $112,000 - $152,000. Compensation information is made available in good faith. Phoenix Contact USA reserves the right to adjust ranges based on candidate’s experience, location and internal & external equity. 

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