Welcome to the Traegerhood: 

Our business is BBQ, and business tastes good. Traeger invented the wood pellet grill over 30 years ago, and we’re fanatics who are dedicated to bringing people together to create a more flavorful world. From our headquarters in Salt Lake City, we work tirelessly to provide a world-class experience to our customers, retailers, and especially our employees. If you’re a team player who’s dedicated to delivering top-quality results every day, then we want you to come cook with us. 

What You’ll Do: 

As an Embedded Systems Engineer at Traeger, you will design, develop, and implement embedded software that controls our Traeger grills, MEATER wireless probes, and product test fixtures. You will contribute to sustaining our current products, building new features and enhancements that improve performance and user experience, and discovering innovations for future products. Success in this position requires strong analytical and data driven problem-solving skills, creativity, innovation, and attention to detail, along with clear communication of findings and progress across hardware, firmware, performance, and product teams. 

This position is with the firmware development group located in our Cleveland, Ohio office. 

How You'll Help Us Win: 

• Design, document, manage, and maintain embedded software solutions from concept to implementation, ensuring they meet performance, cost, compliance, and reliability requirements.  

• Collaborate with the stakeholders, test team, culinary, and design engineers to ensure everything is properly implemented and tested.  

• Improve, troubleshoot, and resolve any issues or failures that arise during development, testing, or production.  

• Support occasional travel or after-hours teleconferences with domestic and international partners as needed.  

What You'll Need To Succeed: 

• Bachelor’s degree in computer engineering, computer science, or related technical field.  

• 1 to 4 years of experience designing and developing firmware. 

• Proficiency in C programming language.  

• Thorough understanding of RTOS based micro-controllers and micro-controller architecture. 

• Experience with hardware bring-up and bench level debugging using test equipment (e.g. oscilloscopes, digital multi-meters, and data acquisition equipment). 

• Experience with at least some drivers for and/or utilizing various peripheral devices, sensors, and protocols such as BLE, Wi-Fi, UART, SPI, I2C, etc.  

• Ability to effectively communicate ideas across a cross functional team. 

• Self-motivated and self-driven to work independently on a task but call for help when needed. 

• Experience with Microsoft applications (Word, Excel, PowerPoint, Teams). 

• Ability to travel occasionally (<5%) both domestically and overseas, including to Asia, to support product development activities. 

Preferred Qualifications 

• Knowledge of reading and interpreting digital electrical schematics. 

• Basic knowledge of Python for test development and build scripting 

• Familiarity using Gitlab, P4 (HelixCore) or similar revision control systems. 

• Familiarity with consumer IoT architecture and products utilizing WiFi and Bluetooth. 

• Familiarity leveraging AI to improve efficiency. 

• Familiarity with product development using a stage-gate process. 

• Familiarity using JIRA for work assignments. 

Why You Will Love Working Here: 

• Be part of the most disruptive force in outdoor cooking 
• Join a true team working towards a common goal 
• Culture of risk-taking, innovation, & quality 
• Full medical/dental/vision package to fit your needs 
• 401k to help you plan for the future 
• Tuition reimbursement 
• Individual professional development programs & initiatives to help you grow professionally 
• Great discounts on all things Traeger 

The Regional Customer Success Leader (RCSL) is a full-time leadership position reporting to the VP of Customer Success. The role is focused on the delivery of the Heartflow One platform. You will operate within a complex cross-functional commercial environment, leading a multi-disciplinary team to ensure that customers within your assigned territories successfully adopt Heartflow’s diagnostic pathway and solutions. Your primary focus is team execution—ensuring that every implementation and customer engagement meets our high standards for quality and efficiency.

Job Responsibilities:

For assigned commercial territories, align with cross-functional commercial leaders on goals and objectives, and enable your team, region, and national initiatives:

• Direction & Accountability: Thought Partnership - Focus on execution within established plans. Oversee daily operations for a multi-disciplinary team (e.g. Implementation Managers, Clinical Specialists, Solutions Engineers, etc.). 

Ensure all tasks are completed on time and adhere to standard operating procedures (SOPs) and Quality Management Systems (QMS). Accurately report team execution status.

Focus on operational refinement and optimization for assigned commercial territories. Proactively identify and mitigate risks, implement process improvements. 

Trusted advisor on Customer Success vision and strategy.  Provides key input on organizational-level KPIs, optimizing quality management system and compliance policies, resourcing and budget needs. May lead national initiatives.

• Influence & Communication: Regional Alignment - Deliver clear communication to the team to ensure the team understands all implementation requirements, deadlines, and immediate rationale for decisions.

Accurately report on team execution status, including implementation forecast, cycle times, imaging acceptance rates, etc.  Accountable for customer feedback collection, documentation, and handling of customer issues. 

Influence direction and drive execution across cross-functional dependencies within assigned commercial territories. Communicate complex technical/operational initiatives to regional stakeholders (e.g., sales, reimbursement, medical affairs, etc.) to drive alignment and gain buy-in.

Represents the function to the broader organization and external partners. Communicate complex technical/operational initiatives to cross-functional business stakeholders (e.g., product, quality and regulatory, etc.) to gain buy-in and manage expectations. 

• Talent Development: Mentorship - Provide timely, behavior-specific feedback to direct reports. Focus on skill development and performance management to meet KPIs.

Focus on developing a leadership talent pipeline and defining clear growth paths for direct reports.  Mentor people leaders (outside of reporting structure).

• Conflict & Escalation Management: Conflict Resolution - Address interpersonal team conflicts.  

Mediates and resolves systemic conflicts between cross-functional teams.  Resolves critical roadblocks or resource needs for complex scenarios

Directly handles basic and complex customer escalations.

Appropriately escalates to the next level leader.

• Emotional Intelligence & Integrity: Ethical Stewardship - Maintains composure under pressure and models professional behavior. Actively manages stress and burnout for direct reports.

Adjusts leadership style based on the maturity and needs of individuals. Consistently promotes psychological safety and inclusive behavior across the group.

Trusted advisor on sensitive organizational issues. Sets the ethical and cultural tone for the entire function, ensuring values are embedded in decisions.

Skills Needed:

• Excellence is expected across the following areas:
• cross-functional leadership, demonstrating influence and tact
• problem-solving ability, especially under pressure
• verbal and written communication skills

• Must demonstrate:
• Ability to achieve operational excellence, including executing processes and measuring KPIs
• Self-motivation and initiative to define change and lead initiatives through completion
• High customer-focused mentality
• Knowledge of hospital workflows and information technology (IT) implementation
• Ability to explain medical technologies to physicians and hospital leadership
• Cardiology or medical imaging background is a plus

Educational Requirements & Work Experience:  

Experience: 

• Track record of success in roles of increasing responsibility
• Background introducing new cardiovascular, medical imaging, or complex IT solutions into healthcare settings.
• Required: 12+ years professional experience in a related field, 5+ years people leadership.
• Preferred: 15+ years professional experience in a related field, 8+ years people leadership.

Credentials: 

• • Required: Bachelor’s degree or 4 years of relevant professional experience.
  • Preferred: Master’s degree.  Medical, allied health, or technical education.

Travel of up to 30%.

A reasonable estimate of the yearly base compensation range is $180,000 to $220,000, bonus, and equity. #LI-IB1