Job Title: Event Safety Associate

Department: Security & Guest Experience

Reports to: Director of Safety, Security, and Guest Experience    

Position Summary

Reporting to the Director of Safety, Security, and Guest Experience, the Event Safety Associate will be responsible for assisting with the daily operations of the Security team. This role will have responsibilities at all three FC Cincinnati Campuses: TQL Stadium, Mercy Health Training Center, and the Front Office. The Safety & Security Associate will be expected to work on dark days as well as events at TQL Stadium. This candidate should possess a strong work ethic with highly proficient communication and interpersonal skills. This candidate should have demonstrated ability to successfully collaborate across cultures, departments, and varying personalities. This role is responsible for ensuring world-class safety and security at TQL Stadium, Mercy Health Training Center, and FC Cincinnati’s Front Office for all employees and visitors.

What You’ll Do:

• Assist with the oversight of FC Cincinnati’s Contracted Security Company.
• Oversight of match day credentials from collection of requests, management of database, through printing and distribution for all FC Cincinnati events and assist in the production of credentials for all outside events.
• Serve as a secondary point of contact for Law Enforcement and the City of Cincinnati agencies in the absence of the Security Director.
• Assist with TQL Stadium’s Event Auditor Program and collect and distribute data from event audits.
• Collect guest feedback and combine with internal after-action reports to develop metrics and measurables for the security department.
• Assist with the development of security training programs in which customer service is a key component.
• Assist with overall security measures and initiatives at all FC Cincinnati campuses and events. This position will be based primarily at TQL Stadium, but may have additional responsibilities at the Mercy Health Training Center, Front Office, and FCC2 Matches.
• Maintain a current and working knowledge regarding local, state, and federal laws and regulations, as well as the MLS, public assembly facilities and general best practices concerning the rights of and reasonable accommodations for persons with disabilities.
• Ensure that all ADA related matters are addressed in a prompt and professional manner.
• Perform other duties as assigned.

What You’ll Bring:

• Proficient in Microsoft Office or Google Suites applications.
• Excellent interpersonal, verbal, and written communications skills. Ability to communicate effectively and to convey instructions or information to all levels both orally and in writing.
• Strong organization skills and attention to detail with the ability to multitask.
• Outstanding customer service and interpersonal skills.
• Bilingual in English and Spanish preferred but not required.

What You’ll Need:

• High School Diploma required. Additional training in event management or security is preferred.
• Experience in Incident Management software preferred.
• Trained Crowd Manager certification preferred.
• CPR/AED/First Aid Certification preferred.
• Must be able to successfully traverse the various levels and areas of TQL Stadium with a strong physical condition and ability to stand, walk, climb, or run for extended periods of time.
• Must be able to work extended hours including nights, weekends, and holidays as necessary.

Why You’ll Love FCC:

• FCC welcome gifts
• Resume and profile reviews
• Tour of TQL Stadium and MHTC
• Community volunteer opportunities
• Discount off team store merchandise
• Job shadow opportunities
• Paid hourly and/or college credit opportunities

About FCC

Founded in 2015, FC Cincinnati is a Major League Soccer team based in Cincinnati, Ohio. After achieving significant growth and success in the United Soccer League, the team joined MLS in 2019. FCC won the 2023 Supporters’ Shield – the annual award given to the team with the most points in the regular season – and clinched a spot in the 2023 MLS Playoffs for the second straight year. With a diverse ownership group with strong ties to Cincinnati, the club strives to unite the community both on and off the pitch through FCC Foundation, and its dedication to improving the lives of children through soccer and those in the West End Community. FC Cincinnati are committed to ongoing growth and recognizing the vital importance of company culture. The club’s DNA code, created by the staff for the staff, is actively implemented every day. FCC have been recognized locally and nationally as one of Sports Business Journal’s Best Places to Work in Sports 2023, named to the Honor List as one of “75 Great Sports Companies to Call Home.”; on the Business Courier’s Fast 55 as one of Greater Cincinnati’s fastest growing private companies; and named to The Enquirer’s Top Workplaces 2024.

Learn More!

TQL Stadium: learn more

Mercy Health Training Center: learn more

MLS NextPro:  learn more

FC Cincinnati is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The role:

The Director of Quality Assurance, AEMEA is responsible for overseeing the quality of Kao Group products and services in the designated market and ensuring they meet customer expectations. To achieve this, the role involves continuously monitoring quality information from internal and external sources, identifying deviations from established quality criteria, and requesting the relevant departments to investigate root causes and implement corrective actions when necessary. The Director evaluates the severity of quality problems, convenes appropriate meetings, and decides on market actions to address issues. The role also conducts or coordinates internal and external audits to verify compliance with quality standards and regulatory requirements and communicates with stakeholders to ensure consumer safety and maintain the company's reputation and stakeholder trust.

This position determines the need for product recalls and leads recall projects in the designated market. It serves as the Chief Quality Officer for the business region and is the head of the second line under the Three‑Lines model for quality governance. The Director reports to the Global Chief Quality Officer (G‑CQO) at HQ and receives performance evaluations from the G‑CQO.

At Kao, we offer amazing benefits that are available to you on your first day of employment (healthcare, 401(k) plus company match, etc.), 41 total days off (vacation + holidays + sick) and a competitive salary range of $160,000 - $200,000 plus bonus.

What you will do:

Establishment and Operation of Quality Management System in a Region

• Based on the Kao Group Basic Quality Policy and the Quality Management Regulations, promote the establishment of regional quality management regulations and continuously educate the relevant departments on their operation.
• Continuously monitor both internal and external quality information to identify deviations from established quality criteria. In the event of any deviations, request the responsible departments to investigate the root cause and take corrective actions. Additionally, seek support from the Product Quality Management Department at headquarters as needed.
• Ensure that feedback and complaints from customers and distributors in a region are promptly and accurately registered in the information system.
• Ensure that all actions related to quality consistently align with the goal of ensuring consumer safety and maintaining company trust in a region, and take responsibility for it.
• Based on the Kao Group's annual quality activity plan, develop and promote quality improvement activities in collaboration with relevant departments.
• Report the regional quality status and quality assurance activities to the Global Quality Management Committee.
• Maintain clear and consistent communication with all stakeholders involved in quality, ensure transparency, and build trust from consumers and society.

Quality Risk Management

• Assess the severity, scope of spread, and urgency of required response for quality issues in accordance with the Critical Product Trouble Management Guidelines. If warranted, convene a Situation Assessment Meeting and promptly notify relevant departments, including the headquarters Product Quality Management (PQM) department.
• When a critical product quality incident is confirmed, promptly convene a Critical Product Trouble Meeting and notify the relevant departments, including the headquarters PQM department.
• Determine market actions for a critical product quality incident and lead the response team -composed of the relevant departments - in implementing those actions.
• Properly document information on potential quality risks and any actual quality incidents, and report that information to the Global HQ Quality Assurance function in a timely manner.

Quality Audit

• Establish, revise, and retire the region's quality audit charter, manuals, and related documents.
• Conduct audits to ensure the effective management of quality risks and compliance with the Basic Quality Policy and the Quality Management Regulations. Audit scope includes the handling of quality information, management of the product development process, compliance with applicable laws and regulations, operation of the quality management rules, internal control activities within quality assurance, and the reporting and management of quality risks. Provide corrective recommendations and advisory guidance based on audit findings.
• Audit all internal departments and external contractors. Specific targets include manufacturing sites (including third‑party manufacturers, 3PM), VoC (Voice of the Customer) management teams, business units, and R&D departments.
• After confirmation by the Global Quality Management & Audit Department at HQ, report audit results to the Global Quality Management Committee.

What you will need:

• Bachelor's degree in a related field such as chemistry or pharmacy; advanced degrees are preferred.
• Quality-related certifications such as ISO9001 Lead Auditor are highly desirable.
• Strong knowledge of quality management systems and regulatory requirements in the cosmetics or consumer goods sector (e.g., GMP, ISO standards, FDA regulations).
• Demonstrated leadership and communication skills to collaborate effectively with cross‑functional teams and senior management.
• Exceptional capabilities in quality risk management, including risk identification, assessment, and mitigation.
• Ability to provide constructive, and when necessary, critical feedback to stakeholders and functional teams, and to formally challenge decisions to ensure pursuit of optimal, organization‑level quality objectives.
• Proven track record of driving quality improvement initiatives and implementing best practices to achieve measurable quality outcomes.

How we work: Having been selected among the World's Most Ethical Companies for 19 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.

What we offer: A friendly and flexible work environment with great compensation packages, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation.

Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.

Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit our Americas website (https://www.kao.com/americas/en/).

Kao is an Equal Opportunity Employer, including disability/vets.

#LI-BP1

#LI-HYBRID

WHAT WE DO

Our Security, Risk and Compliance consultants work with clients at all levels of the organization, from the C-suite to the shop floor, helping them to deliver on their most strategic initiatives. We’re known for making realistic, data-driven decisions that deliver value in tangible ways to our clients. Our clients ask for us on projects that require a superior combination of technical and business capabilities, people and management skills, and a collaborative mindset. We excel in understanding complex programs and strategic initiatives and breaking them into actionable pieces.

We are actively looking for professionals in the following areas:

• Compliance
• Information Security
• Risk Management
• Data Privacy

The ideal candidate’s experience may include but is not limited to the following:

• Management or participation in Cybersecurity, Information Security, Risk, Compliance and/or Data Privacy Programs or Projects
  • Sample projects/programs could include but are not limited to:
    • Compliance framework mapping and implementation,
    • Regulatory mapping and implementation
    • Audit, risk or regulatory remediation management,
    • Readiness for new laws and regulations,
    • Risk, Compliance or Information Security risk reporting and monitoring
    • Creation of roadmaps to mature or advance Risk, Compliance or Information Security Strategies/Programs/Controls
    • Design and enablement of cyber controls functions and processes
    • Change management related to regulatory adoption or compliance changes
    • Audit or certification readiness
  • Familiarity or direct experience with GRC/Cybersecurity solutions, tools and technologies
  • Control design or maturation for high-demand technical areas such as ERP, Identity and Access Management, Business Continuity and Resiliency, Cloud
  • Knowledge of and/or application of industry specific regulations, laws, and standards such as the EU-GDPR, CCPA/CPRA, HIPAA, PCI
  • Knowledge of and/or application of compliance and security frameworks and standards such as COSO, NIST, ISO
  • Management of regulatory, internal or external audits, or experience as an auditor
  • Projects or roles requiring coordination across lines of defense working with technical, business, compliance, risk and audit teams to deliver solutions
  • Work or projects with military or federal government agencies in Risk, Compliance or Information Security/Cyber Security sectors
  • Certifications: CIPP, CRCM, CRM, ARM, CISSP, CISM

QUALIFICATIONS

Required-

• Alignment to our core values: Excellence, Participation, Integrity, and Collaboration
• Hungry, Humble, Smart
• Demonstrated business and technology acumen
• Strong written and verbal communication skills
• Understanding and experience solving real business problems
• Proven track record of delivering results
• Experience working with and/or leading a team
• Ability to work across industries, roles, functions & technologies
• Authorization for permanent employment in the United States (this position is not eligible for immigration sponsorship)

Preferred-

• Bachelor’s degree
• 8+ years professional experience
• Experience across our service offerings