Your Location

This position is CHINA BASED. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.

The Community You Will Join:

Community Support (CS) has increasingly become a key driver of enabling Airbnb's core business. The Community Support Engineering team is responsible for the world-class technology, architecture, and solutions that power CS at Airbnb. The products and capabilities we build empower our guests and hosts, CS agents, and operations teams around the world. 

As part of the CS Product vision,  we are leveraging AI to transform how we deliver customer service - combining advanced ML/LLM capabilities with the expertise of our Support Ambassadors to create a seamless, high-quality support experience. 

The Difference You Will Make:

As an ML Manager within Community Support Product Engineering in China, you will lead a team of machine learning engineers to research, design, and optimize AI models and services that scale AI-powered products and measurably improve the end-to-end Community Support experience for guests, hosts, and support ambassadors.

What You’ll Do: 

Hire, mentor and guide a dynamic team of highly skilled machine learning engineers, fostering their technical growth and professional development.Proactively take initiatives to drive for outcomes over the scope of the team.Build relationships and drive alignment with stakeholders within Community Support and across external teams.Communicate difficult or complex concepts and decisions clearly and effectively with multiple stakeholders across various functions.Provides critical guidance and input in prioritization over multiple major projects.

• Foster rapid development cycles without sacrificing quality, collaborating closely with platform, backend, and frontend engineers to engineer robust ML models and systems that enhance community support initiatives.
• Uphold Technical Standards: Conduct thorough design and architecture reviews to continually elevate our standards of technical excellence.

Your Expertise:

• Expertise in ML & AI: Deep knowledge of various machine learning and AI methodologies, including LLMs and non-LLMs, tailored for user-facing products.
• Leadership in ML Development: Proven experience in leading teams that develop large-scale ML models and systems to improve online user experiences.
• Management and Mentorship: Strong leadership skills with a track record of nurturing an innovative and collaborative team environment.
• Communication Excellence: Exceptional verbal and written communication abilities, with a keen eye for detail.
• Collaborative Spirit: Demonstrated capability to work effectively with stakeholders at all organizational levels, both internally and externally.
• Problem Solving: Skilled in navigating and resolving ambiguous challenges through proactive and strategic approaches.
• Educational Background: PhD, or Master's degree in Computer Science,  Mathematics, Statistics, or related technical field.
• Industry Experience: 9+ years of experience in building and shipping AI models and products, including 2+ years of experience with LLMs. 
• Leadership Experience: 2+ years managing machine learning teams that deliver large impact.
• Technical Proficiency: Expert knowledge of machine learning algorithms and techniques.
• Continuous Learner: Ability to absorb new concepts quickly and integrate them effectively into business processes.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

POSITION SUMMARY

ASM is recruiting for Field Service Engineer in our CVD/EPI/PEALD/Furnace business function. You will be

part of a team providing support / trouble shooting at client site.

As a key driver of business success, you will play a vital role in strengthening and enabling business

success through developing and improving processes run on our toolsets at customer sites.

JOB RESPONSIBILITIES

• Maintain tool uptime and ensure excellent execution of installation and support of hardware issues.
• Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders.
• Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
• Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
• Drive continuous improvement of the customer experience through team, hardware, software, and support tool development.
• Drive and manage new product installs and subsequent hardware development.
• Projects manage new evaluations and ensure the success of the project.
• Additional assigned tasks when necessary.
• Business travel is required when necessary.

REQUIREMENTS

• Bachelor’s degree in Engineering discipline
• Proven success in building collaborative partnerships with customers and internal stakeholders
• Ability to work in a team environment with tight deadlines and multiple priorities
• English language fluency is required as you will be working with international clients and customers

POSITION SUMMARY

ASM is recruiting for Field Service Engineer in our CVD/EPI/PEALD/Furnace business function. You will be

part of a team providing support / trouble shooting at client site.

As a key driver of business success, you will play a vital role in strengthening and enabling business

success through developing and improving processes run on our toolsets at customer sites.

JOB RESPONSIBILITIES

• Maintain tool uptime and ensure excellent execution of installation and support of hardware issues.
• Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders.
• Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
• Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
• Drive continuous improvement of the customer experience through team, hardware, software, and support tool development.
• Drive and manage new product installs and subsequent hardware development.
• Projects manage new evaluations and ensure the success of the project.
• Additional assigned tasks when necessary.
• Business travel is required when necessary.

REQUIREMENTS

• Bachelor’s degree in Engineering discipline
• Proven success in building collaborative partnerships with customers and internal stakeholders
• Ability to work in a team environment with tight deadlines and multiple priorities
• English language fluency is required as you will be working with international clients and customers

POSITION SUMMARY

ASM is recruiting for Field Service Engineer in our CVD/EPI/PEALD/Furnace business function. You will be

part of a team providing support / trouble shooting at client site.

As a key driver of business success, you will play a vital role in strengthening and enabling business

success through developing and improving processes run on our toolsets at customer sites.

JOB RESPONSIBILITIES

• Maintain tool uptime and ensure excellent execution of installation and support of hardware issues.
• Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders.
• Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
• Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
• Drive continuous improvement of the customer experience through team, hardware, software, and support tool development.
• Drive and manage new product installs and subsequent hardware development.
• Projects manage new evaluations and ensure the success of the project.
• Additional assigned tasks when necessary.
• Business travel is required when necessary.

REQUIREMENTS

• Bachelor’s degree in Engineering discipline
• Proven success in building collaborative partnerships with customers and internal stakeholders
• Ability to work in a team environment with tight deadlines and multiple priorities
• English language fluency is required as you will be working with international clients and customers

POSITION SUMMARY

As a Field Process Engineer you will be responsible to understand our customers’ needs, and provide process support and subsequent implementation with alignment with BUs to ensure we deliver service and value to meet even exceed customers’ expectation.

As a key driver of business success, you will play a vital role in strengthening and enabling business success through developing and improving processes run on our tool sets at customer sites.

JOB RESPONSIBILITIES 

• Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
• Drive continuous improvement of the customer experience through team, process and support tool development.
• Drive and manage new product installs and subsequent process development.
• Leading new site start up and planning/risk assessment for readiness/execution successfully to get customer recognition and satisfaction.
• Define project scope and resource planning together with BU, escalate to Manager for resource gap.
• Support CS EE /Sales/BU as one team to success site base operation/service.

REQUIREMENTS

• Master Degree or above.
• Solid technical knowledge and deep business perspective in the Semiconductor industry, preferably in CVD/ALD/Furnace/EPI related.
• Strong industry experience that support complex instrumentation, applications and informatics.
• Ability to work in a team environment with tight deadlines and multiple priorities.
• Ability to collaborate with others to find the best solutions
• Good command of English

Astera Labs is a global leader in purpose-built connectivity solutions that unlock the full potential of cloud and AI infrastructure. Our Intelligent Connectivity Platform integrates PCIe, CXL and Ethernet semiconductor-based solutions based on a software-defined architecture that is both scalable and customizable. Inspired by trusted partnerships with hyperscalers and the data center ecosystem, we are an innovation leader with products that are flexible, interoperable, and reliable. We are headquartered in the heart of California’s Silicon Valley, with R&D centers and offices in Texas, Taiwan, China, Canada, and Israel. 

As an Astera Labs Product Applications Engineer, you will be part of a team that supports design-in of Astera Labs’ portfolio of connectivity products by the world’s leading cloud service providers and server and network OEMs. In this role, you will need to provide technical guidance to customers to overcome design challenges, generate collateral for existing and new products, and drive innovation by providing insightful feedback to other internal teams to continuously improve products and processes. You will investigate and duplicate issues reported by customers, and drive critical issues to resolution. There are opportunities to support key customers directly, and also to dive deep in the lab to address the challenges associated with leading edge semiconductor products.

Basic Qualifications

• Strong academic and technical background in electrical, electronics, or computer engineering or a closely related field. At a minimum, an engineering bachelor’s degree is required. A master’s degree is preferred.
• A minimum of 12 years’ experience working with cloud service providers or server or network OEM customers to design in complex SoC/silicon products for server, storage, and/or networking applications.
• Entrepreneurial spirit, open-minded approach, and can-do attitude. Think and act with the customer in mind!

Required Experience

• Silicon/system bring-up and debug experience in customer systems.
• Strong knowledge of embedded FW development and in-system debug
• Firmware development with C-language, scripting with Python or other equivalent programming languages.

• Strong knowledge of PCIe protocol, including LTSSM, EQ, DMA, etc.
• Strong knowledge of NRZ/PAM4 SerDes level debugging (TX/RX Equalization) in PCIe, Ethernet (25G and above), etc.
• Firsthand experience with lab equipment including traffic generators, analyzers, and high-speed oscilloscopes.

• Broad knowledge of NRZ/PAM4 SerDes-based protocols such as PCIe or Ethernet (25G and above).
• Understanding of Data Center systems such as servers, compute nodes, JBOGs/JBODs, and networking switches/routers/interconnects, etc.
• Technical writing skills and the ability to generate clear, precise documentation including datasheets, application notes, and similar guides for both internal audiences and customers.

Preferred Experience

• Broad knowledge of signal processing and ECC coding for communications
• Device driver development
• Development/support for PCIe or Ethernet switch products
• Working with silicon characterization/validation teams to ensure desired device performance is readily achievable in customer systems.
• Knowledge of simulation/modeling, schematic capture, and PCB layout tools from Cadence, Altium and others.
• Knowledge of simulation tools such as Keysight ADS, SiSoft QCD, and others, for IBIS-AMI analysis.
• A strong background in high-speed board design and techniques for preserving signal integrity.

POSITION SUMMARY

ASM is recruiting for Field Service Engineer in our CVD/EPI/PEALD/Furnace business function. You will be

part of a team providing support / trouble shooting at client site.

As a key driver of business success, you will play a vital role in strengthening and enabling business

success through developing and improving processes run on our toolsets at customer sites.

JOB RESPONSIBILITIES

• Maintain tool uptime and ensure excellent execution of installation and support of hardware issues.
• Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders.
• Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
• Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
• Drive continuous improvement of the customer experience through team, hardware, software, and support tool development.
• Drive and manage new product installs and subsequent hardware development.
• Projects manage new evaluations and ensure the success of the project.
• Additional assigned tasks when necessary.
• Business travel is required when necessary.

REQUIREMENTS

• Bachelor’s degree in Engineering discipline
• Proven success in building collaborative partnerships with customers and internal stakeholders
• Ability to work in a team environment with tight deadlines and multiple priorities
• English language fluency is required as you will be working with international clients and customers

POSITION SUMMARY

ASM is recruiting for Field Service Engineer in our CVD/EPI/PEALD/Furnace business function. You will be

part of a team providing support / trouble shooting at client site.

As a key driver of business success, you will play a vital role in strengthening and enabling business

success through developing and improving processes run on our toolsets at customer sites.

JOB RESPONSIBILITIES

• Maintain tool uptime and ensure excellent execution of installation and support of hardware issues.
• Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders.
• Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
• Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
• Drive continuous improvement of the customer experience through team, hardware, software, and support tool development.
• Drive and manage new product installs and subsequent hardware development.
• Projects manage new evaluations and ensure the success of the project.
• Additional assigned tasks when necessary.
• Business travel is required when necessary.

REQUIREMENTS

• Bachelor’s degree in Engineering discipline
• Proven success in building collaborative partnerships with customers and internal stakeholders
• Ability to work in a team environment with tight deadlines and multiple priorities
• English language fluency is required as you will be working with international clients and customers

POSITION SUMMARY

ASM is recruiting for Field Service Engineer in our CVD/EPI/PEALD/Furnace business function. You will be

part of a team providing support / trouble shooting at client site.

As a key driver of business success, you will play a vital role in strengthening and enabling business

success through developing and improving processes run on our toolsets at customer sites.

JOB RESPONSIBILITIES

• Maintain tool uptime and ensure excellent execution of installation and support of hardware issues.
• Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders.
• Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
• Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
• Drive continuous improvement of the customer experience through team, hardware, software, and support tool development.
• Drive and manage new product installs and subsequent hardware development.
• Projects manage new evaluations and ensure the success of the project.
• Additional assigned tasks when necessary.
• Business travel is required when necessary.

REQUIREMENTS

• Bachelor’s degree in Engineering discipline
• Proven success in building collaborative partnerships with customers and internal stakeholders
• Ability to work in a team environment with tight deadlines and multiple priorities
• English language fluency is required as you will be working with international clients and customers

POSITION SUMMARY

ASM is recruiting for Field Service Engineer in our CVD/EPI/PEALD/Furnace business function. You will be

part of a team providing support / trouble shooting at client site.

As a key driver of business success, you will play a vital role in strengthening and enabling business

success through developing and improving processes run on our toolsets at customer sites.

JOB RESPONSIBILITIES

• Maintain tool uptime and ensure excellent execution of installation and support of hardware issues.
• Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders.
• Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
• Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
• Drive continuous improvement of the customer experience through team, hardware, software, and support tool development.
• Drive and manage new product installs and subsequent hardware development.
• Projects manage new evaluations and ensure the success of the project.
• Additional assigned tasks when necessary.
• Business travel is required when necessary.

REQUIREMENTS

• Bachelor’s degree in Engineering discipline
• Proven success in building collaborative partnerships with customers and internal stakeholders
• Ability to work in a team environment with tight deadlines and multiple priorities
• English language fluency is required as you will be working with international clients and customers

POSITION SUMMARY

As a Field Process Engineer you will be responsible to understand our customers’ needs, and provide process support and subsequent implementation with alignment with BUs to ensure we deliver service and value to meet even exceed customers’ expectation.

As a key driver of business success, you will play a vital role in strengthening and enabling business success through developing and improving processes run on our tool sets at customer sites.

JOB RESPONSIBILITIES 

• Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
• Drive continuous improvement of the customer experience through team, process and support tool development.
• Drive and manage new product installs and subsequent process development.
• Leading new site start up and planning/risk assessment for readiness/execution successfully to get customer recognition and satisfaction.
• Define project scope and resource planning together with BU, escalate to Manager for resource gap.
• Support CS EE /Sales/BU as one team to success site base operation/service.

REQUIREMENTS

• Master Degree or above.
• Solid technical knowledge and deep business perspective in the Semiconductor industry, preferably in CVD/ALD/Furnace/EPI related.
• Strong industry experience that support complex instrumentation, applications and informatics.
• Ability to work in a team environment with tight deadlines and multiple priorities.
• Ability to collaborate with others to find the best solutions
• Good command of English

The Community You Will Join:

Community Support (CS) is a key driver in enabling Airbnb's core business. The Community Support Engineering (CSE) organization builds world-class tools for our team of Community Support ambassadors around the world as well as our operations teams, to ensure our guests and hosts have a great experience on Airbnb, 24/7, and 365 days a year.

Within CSE, China Routing and Data Service(CRD) Team works together with our US partners to co-own the CS foundations systems for our community. We are building the routing systems to efficiently connect our guests and hosts requests to the best agent, leveraging skills-based routing, context, and urgency signals;  we are building CS data services providing the trusted data foundation that powers AI-driven solutions.

The Difference You Will Make:

We are seeking an experienced Engineering Manager to lead the China Routing and Data Service team. In this role, you will:

• Ramp up on the team’s technology, product, and business goals, including hands-on work to develop a deep technical understanding.
• Lead, mentor, and grow a high-performing engineering team in a fast-paced environment.
• Foster a team culture that emphasizes product thinking, technical depth, and customer-centric problem solving.
• Drive and partner closely with teams across CSE to understand business cases and deliver intuitive, scalable routing and data solutions.
• Set clear priorities and strategic direction in collaboration with cross functional partners..
• Improve team processes to strengthen collaboration and ways of working, execution efficiency, and delivery quality.
• Lead complex, cross-functional projects that align with business goals and deliver measurable impact.

A Typical Day: 

As an Engineering Manager on the China Routing and Data team, you will:

• Collaborate with other senior leaders and peers to define and drive long-term technical strategy and architecture that enables the company’s future vision.
• Collaborate with and influence cross-functional partners to design and deliver high-quality products.
• Lead team technical initiatives, and work cross-functionally to identify opportunities for business impact, refine, and prioritize requirements for engineering systems.
• Lead conversations that align technical efforts with business outcomes and product priorities.
• Nurture a culture of technical quality and engineering excellence from design, through code review, to production.
• Enable and empower ICs to grow their impact beyond individual contributions, creating opportunities for them to lead technical initiatives that span across platforms and organizations.
• Retain, grow and hire a team of high-performing engineers. Build a strong and diverse team capable of turning ambitious product visions into a polished reality.  
• reality.  

Your Expertise :

• 9+ years of relevant software development industry experience in a fast paced tech environment.
• Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.
• Excellent communication and collaboration skills. Proven experience working with many engineering teams and cross functional partners. 
• Strong expertise in building large-scale backend systems and experience in user facing features.
• Strong product and design instinct, previous proven experience building delightfully designed experiences.
• Flexible in leadership style, can adapt to a variety of ways of working depending on the situation.
• Experience leading and shipping large initiatives with high business impact.
• Creating a strong culture of operational excellence with focus on raising the bar for quality, reliability and availability.
• Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality.
• Strong communication skill and ability to influence decisions from a wide variety of stakeholders.
• Experience fostering an inclusive and engaging team environment.
• Able to identify, retain, grow and acquire critical talent.
• Strong commitment to fostering diversity, equity, and inclusion within teams.
• Fluency in communication in English and Mandarin. 

Your Location:

This position is working remotely within China Mainland. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

JOB RESPONSIBILITIES 

• Responsible for the overall team management for hardware team, setting up the team targets based on the changing business needs and working closely with the local and global management team to ensure all targets are met;
• Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
• Drive continuous improvement of the customer experience through team, process and support tool development.
• Drive and manage new product installs and subsequent process development.
• Leading new site start up and planning/risk assessment for readiness/execution successfully to get customer recognition and satisfaction.
• Define project scope and resource planning together with BU, escalate to Manager for resource gap.
• Support CS EE /Sales/BU as one team to success site base operation/service.

REQUIREMENTS

• Bachelor Degree or above.
• Solid technical knowledge and deep business perspective in the Semiconductor industry, preferably in CVD/ALD/Furnace/EPI related.
• Strong industry experience that support complex instrumentation, applications and informatics.
• Ability to work in a team environment with tight deadlines and multiple priorities.
• Ability to collaborate with others to find the best solutions
• Solid team management experience.
• Good command of English

Are you fascinated by the chance to make a real impact on millions of Ubuntu users? We are looking for a passionate Linux kernel engineer to join our team and help us bring Ubuntu to the next generation of hardware. In this role, you will be responsible for developing and maintaining high-quality kernel support for a wide range of hardware devices. You will also work with upstream developers and driver vendors to integrate the latest hardware support into Ubuntu.

This role presents an exciting opportunity for an engineer to leverage their software engineering skills on cutting-edge hardware. We collaborate with world-leading OEM partners to deliver Ubuntu on their next generation of laptops, desktops, and workstations. You will tackle complex issues spanning a wide range of consumer components, from Wi-Fi and Thunderbolt docks to BIOS and UEFI. Additionally, you will face challenges in achieving optimal power efficiency and performance.

You will have the chance to explore the latest architecture and platform technologies from Intel, AMD and other silicon vendors, enabling them in Ubuntu and ultimately delivering them to the world. As part of this position, you will be expected to closely collaborate with upstream kernel maintainers and hardware vendors in analysing root causes, developing fixes, and submitting patches for review.
     

Location: This is a role based in either our Taipei, Taiwan or Beijing, China offices.                 

What your day will look like

• Collaborate regularly and proactively with a globally distributed team 
• Work closely with external silicon and hardware manufacturer delivery teams on bleeding edge Desktop, Laptop, and Server platforms
• Diagnose and resolve issues in the kernel reported by QA, customers and the community
• Enable new Linux kernel features as requested by customers
• Submit, review, and apply kernel patches, working with both internal and external upstream maintainers

What we are looking for in you

• Well-organised, self-starting and able to deliver to fixed schedules
• Demonstrated ability to present oneself in a professional manner when interacting with colleagues, business partners, and the open source community
• Ability to communicate effectively in English, both written and oral
• Significant programming experience in C, with Python and Bash scripting also highly regarded
• Solid background with git
• Knowledge of the Linux kernel and kernel subsystems
• Demonstrated experience with kernel patching and debugging
• Knowledge/experience with Linux kernel upstream processes and release cycle
• Strong grasp of device drivers, BSP’s, and other low level system engineering
• Prior experience with Ubuntu/Debian/Snap packaging would be highly regarded
• Knowledge of ACPI and UEFI is desirable
• Willing to travel globally up to 4 times a year for internal and external engineering events.

What we offer you

Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.  

In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, you can ask in the later stages of the recruitment process.

• Personal learning and development budget of 2,000USD per annum
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Parental Leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues at ‘sprints’
• Priority Pass for travel and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004.​ Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

POSITION SUMMARY

As a Field Process Engineer you will be responsible to understand our customers’ needs, and provide process support and subsequent implementation with alignment with BUs to ensure we deliver service and value to meet even exceed customers’ expectation.

As a key driver of business success, you will play a vital role in strengthening and enabling business success through developing and improving processes run on our tool sets at customer sites.

JOB RESPONSIBILITIES 

• Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
• Drive continuous improvement of the customer experience through team, process and support tool development.
• Drive and manage new product installs and subsequent process development.
• Leading new site start up and planning/risk assessment for readiness/execution successfully to get customer recognition and satisfaction.
• Define project scope and resource planning together with BU, escalate to Manager for resource gap.
• Support CS EE /Sales/BU as one team to success site base operation/service.

REQUIREMENTS

• Master Degree or above.
• Solid technical knowledge and deep business perspective in the Semiconductor industry, preferably in CVD/ALD/Furnace/EPI related.
• Strong industry experience that support complex instrumentation, applications and informatics.
• Ability to work in a team environment with tight deadlines and multiple priorities.
• Ability to collaborate with others to find the best solutions
• Good command of English

POSITION SUMMARY

As a Field Process Engineer you will be responsible to understand our customers’ needs, and provide process support and subsequent implementation with alignment with BUs to ensure we deliver service and value to meet even exceed customers’ expectation.

As a key driver of business success, you will play a vital role in strengthening and enabling business success through developing and improving processes run on our tool sets at customer sites.

JOB RESPONSIBILITIES 

• Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
• Drive continuous improvement of the customer experience through team, process and support tool development.
• Drive and manage new product installs and subsequent process development.
• Leading new site start up and planning/risk assessment for readiness/execution successfully to get customer recognition and satisfaction.
• Define project scope and resource planning together with BU, escalate to Manager for resource gap.
• Support CS EE /Sales/BU as one team to success site base operation/service.

REQUIREMENTS

• Master Degree or above.
• Solid technical knowledge and deep business perspective in the Semiconductor industry, preferably in CVD/ALD/Furnace/EPI related.
• Strong industry experience that support complex instrumentation, applications and informatics.
• Ability to work in a team environment with tight deadlines and multiple priorities.
• Ability to collaborate with others to find the best solutions
• Good command of English

Senior Visual Communication Designer

In a nutshell:

IDEO Shanghai is in search of a Senior Visual Communication Designer who will inspire and move both teams and clients using the craft of visual communication. 

Why is this role important for IDEO’s work?

Visual Communication Designer makes the biggest impact to solving complex challenges by helping to bring ideas to life visually. We count on them to embody the belief that Creativity can give simple, human and delightful answers to the most complex problems in the world and encourage others to be creative as well by applying design to systemic problems and making the answer visual and tangible.

Once here you will:

• Be called upon to work or consult on a wide range of things: brand identities and full brand implementation, graphics for retail spaces, packaging, workbooks and publications, rapid prototypes for consumer testing, illustrations of business ecosystems, exhibition graphics, user interfaces and even rolling your sleeves up to help create beautiful presentation decks.
• Work seamlessly with people come from diverse backgrounds to tackle complex challenge (including but not limited to Industrial Designer, Design Researcher, Business designer, Interaction Designer and Environments Designer);
• Get exposure to and involvement with all aspects of the design consultancy projects: research, inspiration gathering, brainstorm, strategy defining, concept development, prototyping etc..
• Go out in the field and build empathy with users through activities like observing the life of a cosplay model and riding a car with a professional race car driver;

What does IDEO offer you?

IDEO is a place unlike any other. It’s a place where you can solve diverse, complex challenges for our clients or the organization, alongside thoughtful, intelligent individuals who lead with curiosity, empathy, and optimism. Sure we work hard, but we also intentionally craft moments that allow our community to pause, create, and connect. We encourage our community to bring their whole selves to work, respect the need for work-life balance, and allow for autonomy in the design process and your career.

IDEO has been in China for over a decade and our mission is to create new value by enabling enlightened leaders to answer the right questions and to tackle systemic challenges. These can range from working with ambitious Chinese enterprises, multinationals and enterprising entrepreneurs on challenges to do with healthcare, mobility, education or food safety. Over the years, we have grown in the scale of our influence and impact, and we are now looking for talented individuals who share our mission and sense of purpose to join our vibrant and dynamic Shanghai location.

Some previous projects to check out:

Society of Grownups: A storefront designed to connect the MassMutual brand to young adults through focusing on their money-spending habits over great food and conversation.

Pill Pack: An IDEO startup-in-residence. We helped build a venturing strategy for its prescription home-delivery system. IDEO refined the company's brand vision, strategy, and identity across channels and used this framework to redesign PillPack’s website and private dashboard for customers.

Relevant experience and mindset:

• Design craft: successful candidates will bring a wide range of experiences in multiple fields within communication design including: Brand Identity, Editorial Design, Information Graphics, Typography, Packaging Design, Exhibition Design.
• Diverse experience: you have been in the creative industry for minimum 5 years, and have worked on a variety of industries and projects, preferably had experience in different international markets.
• Career Aspirations: You’re looking for a place that will challenge your curiosity. You want to blur the edges of your craft in an environment where you will constantly be learning from others and doing work that will have real impact in the world.
• Culture: you are comfortable working in an ambiguous and dynamic environment and comfortable with non- hierarchical organizations.
• Language: you are fluent in both Mandarin and English.

Application requirements and instructions:

Is this you? If so, please apply with your CV, portfolio and a cover letter, to help us understand why this role is the right one for you.

POSITION SUMMARY

ASM is recruiting for Field Service Engineer in our CVD/EPI/PEALD/Furnace business function. You will be

part of a team providing support / trouble shooting at client site.

As a key driver of business success, you will play a vital role in strengthening and enabling business

success through developing and improving processes run on our toolsets at customer sites.

JOB RESPONSIBILITIES

• Maintain tool uptime and ensure excellent execution of installation and support of hardware issues.
• Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders.
• Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
• Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
• Drive continuous improvement of the customer experience through team, hardware, software, and support tool development.
• Drive and manage new product installs and subsequent hardware development.
• Projects manage new evaluations and ensure the success of the project.
• Additional assigned tasks when necessary.
• Business travel is required when necessary.

REQUIREMENTS

• Bachelor’s degree in Engineering discipline
• Proven success in building collaborative partnerships with customers and internal stakeholders
• Ability to work in a team environment with tight deadlines and multiple priorities
• English language fluency is required as you will be working with international clients and customers

POSITION SUMMARY

ASM is recruiting for Field Service Engineer in our CVD/EPI/PEALD/Furnace business function. You will be

part of a team providing support / trouble shooting at client site.

As a key driver of business success, you will play a vital role in strengthening and enabling business

success through developing and improving processes run on our toolsets at customer sites.

JOB RESPONSIBILITIES

• Maintain tool uptime and ensure excellent execution of installation and support of hardware issues.
• Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders.
• Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
• Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
• Drive continuous improvement of the customer experience through team, hardware, software, and support tool development.
• Drive and manage new product installs and subsequent hardware development.
• Projects manage new evaluations and ensure the success of the project.
• Additional assigned tasks when necessary.
• Business travel is required when necessary.

REQUIREMENTS

• Bachelor’s degree in Engineering discipline
• Proven success in building collaborative partnerships with customers and internal stakeholders
• Ability to work in a team environment with tight deadlines and multiple priorities
• English language fluency is required as you will be working with international clients and customers

POSITION SUMMARY

ASM is recruiting for Field Service Engineer in our CVD/EPI/PEALD/Furnace business function. You will be

part of a team providing support / trouble shooting at client site.

As a key driver of business success, you will play a vital role in strengthening and enabling business

success through developing and improving processes run on our toolsets at customer sites.

JOB RESPONSIBILITIES

• Maintain tool uptime and ensure excellent execution of installation and support of hardware issues.
• Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders.
• Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
• Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
• Drive continuous improvement of the customer experience through team, hardware, software, and support tool development.
• Drive and manage new product installs and subsequent hardware development.
• Projects manage new evaluations and ensure the success of the project.
• Additional assigned tasks when necessary.
• Business travel is required when necessary.

REQUIREMENTS

• Bachelor’s degree in Engineering discipline
• Proven success in building collaborative partnerships with customers and internal stakeholders
• Ability to work in a team environment with tight deadlines and multiple priorities
• English language fluency is required as you will be working with international clients and customers

POSITION SUMMARY

As a Field Process Engineer you will be responsible to understand our customers’ needs, and provide process support and subsequent implementation with alignment with BUs to ensure we deliver service and value to meet even exceed customers’ expectation.

As a key driver of business success, you will play a vital role in strengthening and enabling business success through developing and improving processes run on our tool sets at customer sites.

JOB RESPONSIBILITIES 

• Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
• Drive continuous improvement of the customer experience through team, process and support tool development.
• Drive and manage new product installs and subsequent process development.
• Leading new site start up and planning/risk assessment for readiness/execution successfully to get customer recognition and satisfaction.
• Define project scope and resource planning together with BU, escalate to Manager for resource gap.
• Support CS EE /Sales/BU as one team to success site base operation/service.

REQUIREMENTS

• Master Degree or above.
• Solid technical knowledge and deep business perspective in the Semiconductor industry, preferably in CVD/ALD/Furnace/EPI related.
• Strong industry experience that support complex instrumentation, applications and informatics.
• Ability to work in a team environment with tight deadlines and multiple priorities.
• Ability to collaborate with others to find the best solutions
• Good command of English

POSITION SUMMARY

As a Field Process Engineer you will be responsible to understand our customers’ needs, and provide process support and subsequent implementation with alignment with BUs to ensure we deliver service and value to meet even exceed customers’ expectation.

As a key driver of business success, you will play a vital role in strengthening and enabling business success through developing and improving processes run on our tool sets at customer sites.

JOB RESPONSIBILITIES 

• Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
• Drive continuous improvement of the customer experience through team, process and support tool development.
• Drive and manage new product installs and subsequent process development.
• Leading new site start up and planning/risk assessment for readiness/execution successfully to get customer recognition and satisfaction.
• Define project scope and resource planning together with BU, escalate to Manager for resource gap.
• Support CS EE /Sales/BU as one team to success site base operation/service.

REQUIREMENTS

• Master Degree or above.
• Solid technical knowledge and deep business perspective in the Semiconductor industry, preferably in CVD/ALD/Furnace/EPI related.
• Strong industry experience that support complex instrumentation, applications and informatics.
• Ability to work in a team environment with tight deadlines and multiple priorities.
• Ability to collaborate with others to find the best solutions
• Good command of English

POSITION SUMMARY

ASM is recruiting for Field Service Engineer in our CVD/EPI/PEALD/Furnace business function. You will be

part of a team providing support / trouble shooting at client site.

As a key driver of business success, you will play a vital role in strengthening and enabling business

success through developing and improving processes run on our toolsets at customer sites.

JOB RESPONSIBILITIES

• Maintain tool uptime and ensure excellent execution of installation and support of hardware issues.
• Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders.
• Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
• Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
• Drive continuous improvement of the customer experience through team, hardware, software, and support tool development.
• Drive and manage new product installs and subsequent hardware development.
• Projects manage new evaluations and ensure the success of the project.
• Additional assigned tasks when necessary.
• Business travel is required when necessary.

REQUIREMENTS

• Bachelor’s degree in Engineering discipline
• Proven success in building collaborative partnerships with customers and internal stakeholders
• Ability to work in a team environment with tight deadlines and multiple priorities
• English language fluency is required as you will be working with international clients and customers

POSITION SUMMARY

As a Field Process Engineer you will be responsible to understand our customers’ needs, and provide process support and subsequent implementation with alignment with BUs to ensure we deliver service and value to meet even exceed customers’ expectation.

As a key driver of business success, you will play a vital role in strengthening and enabling business success through developing and improving processes run on our tool sets at customer sites.

JOB RESPONSIBILITIES 

• Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
• Drive continuous improvement of the customer experience through team, process and support tool development.
• Drive and manage new product installs and subsequent process development.
• Leading new site start up and planning/risk assessment for readiness/execution successfully to get customer recognition and satisfaction.
• Define project scope and resource planning together with BU, escalate to Manager for resource gap.
• Support CS EE /Sales/BU as one team to success site base operation/service.

REQUIREMENTS

• Master Degree or above.
• Solid technical knowledge and deep business perspective in the Semiconductor industry, preferably in CVD/ALD/Furnace/EPI related.
• Strong industry experience that support complex instrumentation, applications and informatics.
• Ability to work in a team environment with tight deadlines and multiple priorities.
• Ability to collaborate with others to find the best solutions
• Good command of English

POSITION SUMMARY

ASM is recruiting for Field Service Engineer in our CVD/EPI/PEALD/Furnace business function. You will be

part of a team providing support / trouble shooting at client site.

As a key driver of business success, you will play a vital role in strengthening and enabling business

success through developing and improving processes run on our toolsets at customer sites.

JOB RESPONSIBILITIES

• Maintain tool uptime and ensure excellent execution of installation and support of hardware issues.
• Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders.
• Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
• Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
• Drive continuous improvement of the customer experience through team, hardware, software, and support tool development.
• Drive and manage new product installs and subsequent hardware development.
• Projects manage new evaluations and ensure the success of the project.
• Additional assigned tasks when necessary.
• Business travel is required when necessary.

REQUIREMENTS

• Bachelor’s degree in Engineering discipline
• Proven success in building collaborative partnerships with customers and internal stakeholders
• Ability to work in a team environment with tight deadlines and multiple priorities
• English language fluency is required as you will be working with international clients and customers

JOB RESPONSIBILITIES 

• Responsible for the overall team management for hardware team, setting up the team targets based on the changing business needs and working closely with the local and global management team to ensure all targets are met;
• Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
• Drive continuous improvement of the customer experience through team, process and support tool development.
• Drive and manage new product installs and subsequent process development.
• Leading new site start up and planning/risk assessment for readiness/execution successfully to get customer recognition and satisfaction.
• Define project scope and resource planning together with BU, escalate to Manager for resource gap.
• Support CS EE /Sales/BU as one team to success site base operation/service.

REQUIREMENTS

• Bachelor’s degree or above.
• At least 5 years as people manager role in semi companies.
• Solid technical knowledge and deep business perspective in the Semiconductor industry, preferably in CVD/ALD/Furnace/EPI related.
• Strong industry experience that support complex instrumentation, applications and informatics.
• Sophisticated and solid team management skills and experience.
• Good command of English in paper and speaking

JOB RESPONSIBILITIES 

• Responsible for the overall project management, setting up the project targets based on the changing business needs and working closely with the local and global management team to ensure all targets are met;
• Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
• Drive continuous improvement of the customer experience through team, process and support tool development.
• Drive and manage new product installs and subsequent process development.
• Leading new site start up and planning/risk assessment for readiness/execution successfully to get customer recognition and satisfaction.
• Define project scope and resource planning together with BU, escalate to Manager for resource gap.

REQUIREMENTS

• Master degree or above.
• Solid technical knowledge and deep business perspective in the Semiconductor packaging industry, preferably in CVD/ALD/Furnace/EPI related.
• Strong industry experience that support complex instrumentation, applications and informatics.
• Ability to work in a team environment with tight deadlines and multiple priorities.
• Ability to collaborate with others to find the best solutions
• Solid team management experience.
• Good command of English

Important to read before submit application: This role must be physically based in China.

We are hiring 2 Staff Software Engineer positions for different teams under the Community Support Platform. 

The Community You Will Join:

Community Support (CS) has increasingly become a key driver of enabling Airbnb's core business. Community Support Engineering is responsible for the world-class technology, architecture, and solutions that power CS at Airbnb. The products and capabilities we build empower our guests and hosts, CS agents, and operations teams around the world. As a member of CSP in China, you will have a great opportunity to make lasting impacts on the Airbnb CS user experience.

The Difference You Will Make:

We are seeking a highly skilled and motivated engineer who is passionate about making a difference through their work. As a Staff Software Engineer, you will be the technical lead in a team of talented and diverse software engineers leading the project execution to improve Airbnb customers and agents experience. You will lead the team and work with global technical leaders to build and evolute CS engineering foundations, such as Routing, Data platform, Case management, foundational toolings etc

A Typical Day: 

• Collaborating with cross-functional partners to deeply understand business problems before developing project solutions.
• Leading the execution of projects across the full software development lifecycle, including technical design, implementation, testing, and deployment, ensuring solutions are high-quality, scalable, and performant; 
• Driving productive and constructive technical discussions with peers and cross-team technical leaders in the global collaborative working environment, to ensure alignments with technical strategies across CS products and capabilities.
• Tackling highly complex technical challenges, proactively identifying and mitigating potential risks during project execution.
• Writing exemplary and high-quality codes and design documents that set the standard for the team.
• Advocating for and embedding engineering best practices within the team, ensuring a culture of technical excellence.
• Actively coaching and mentoring engineers across the CSP China team to foster growth and elevate technical capabilities.
• Supporting team growth by participating in recruiting efforts and conducting interviews.
• Promoting and exemplifying an engineering culture with inclusiveness, effective communication, and quality. 
• Being a collaborative and supportive teammate who inspires and elevates the entire engineering organization.

Your Expertise:

• 9+ years of software development experience.
• Strong proficiency in at least one major backend programming language (e.g., Java, Kotlin, Scala, Python); experience with modern front-end frameworks (e.g., React, Angular, Vue.js) are preferred but not a must.
• Proven track record of delivering end-to-end products in a collaborative environment globally.
• Experience with architectural patterns of large-scale web applications, including well-designed APIs, high-volume data pipelines, and efficient algorithms.
• Demonstrated ability to make data-driven decisions, articulate technical trade-offs, and communicate effectively with cross-functional partners.
• Passion for creating intuitive user experiences and a keen interest in data systems and analytics.
• Bachelor's degree in Computer Science or related field, or equivalent practical experience.
• Fluent in both English and Chinese.

Your Location:

This position is China - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

In a nutshell:

IDEO Shanghai is in search of a Visual Communication Designer/Graphic Designer who will guide, inspire and move both teams and clients using the craft of Graphic Design. 

Why is this role important for IDEO’s work?

Graphic Designer makes the biggest impact to solving complex challenges by helping to bring ideas to life visually. We count on them to art direct and deliver good design. 

Once here you will:

• Be called upon to work on a wide range of things: brand identities and full brand implementation, graphics for retail spaces, packaging, workbooks and publications, rapid prototypes for consumer testing, illustrations of business ecosystems, exhibition graphics, user interfaces and even rolling your sleeves up to help create beautiful presentation decks.
• Work seamlessly with people come from diverse backgrounds to tackle complex challenge (including but not limited to Industrial Designer, Design Researcher, Business designer and Interaction Designer); 
• Go out in the field and build empathy with users through activities like observing the life of a cosplay model and riding a car with a professional race car driver;

What does IDEO offer you?

IDEO is a place unlike any other. It’s a place where you can solve diverse, complex challenges for our clients or the organization, alongside thoughtful, intelligent individuals who lead with curiosity, empathy, and optimism. Sure we work hard, but we also intentionally craft moments that allow our community to pause, create, and connect. We encourage our community to bring their whole selves to work, respect the need for work-life balance, and allow for autonomy in the design process and your career.

IDEO has been in China for over a decade and our mission is to create new value by enabling enlightened leaders to answer the right questions and to tackle systemic challenges. These can range from working with ambitious Chinese enterprises, multinationals and enterprising entrepreneurs on challenges to do with healthcare, mobility, education or food safety. Over the years, we have grown in the scale of our influence and impact, and we are now looking for talented individuals who share our mission and sense of purpose to join our vibrant and dynamic Shanghai location.

Relevant experience and mindset:

• Design craft: successful candidates will bring a wide range of experiences in multiple fields within communication design including: Brand Identity, Editorial Design, Information Graphics, Typography, Packaging Design, Exhibition Design.
• Diverse experience: You have worked on a variety of industries and projects, preferably had experience in different international markets.
• Career Aspirations: You’re looking for a place that will challenge your curiosity. You want to blur the edges of your craft in an environment where you will constantly be learning from others and pushing the edge of your craft.
• Culture: you are comfortable working in an ambiguous and dynamic environment and comfortable with non- hierarchical organizations.
• Language: you are fluent in both Mandarin and English.

Application requirements and instructions:

Is this you? If so, please apply with your CV, portfolio and a cover letter, to help us understand why this role is the right one for you.