At JetBrains, we create tools that help developers shape the future of software. Behind every product and line of code is a team that keeps the business grounded, connected, and growing. As we continue to expand our presence in China, we’re looking for a Head of Operations to lead operational and administrative aspects of our local office with clarity, trust, and purpose.

Our ideal candidate is a reliable, driven leader who takes ownership, builds strong relationships, and represents JetBrains with integrity and sound judgment. You’ll be the local face of the company, helping us operate compliantly and sustainably while supporting a healthy, productive office environment.

Responsibilities

• Compliance and governance: Carry out customary and legally required duties related to the maintenance and governance of the local entity in China. Ensure compliance with local laws and regulatory standards, including labor, corporate, and tax. Establish and maintain local policies and controls in line with global company policies.
• Representing the company: Act as JetBrains’ local representative within the assigned areas, conduct negotiations with vendors, sign contracts and official documents within sub-delegated authority, and ensure the local office operates in line with company policies and legal requirements.
• Strategy and alignment: Ensure the local operations run smoothly, provide feedback and strategic advice to the CAO, and align local execution with shareholder interests and corporate goals.
• External relationships: Build and maintain relationships with relevant authorities and service providers to support compliant, effective local operations and professional representation of JetBrains.
• Local operations leadership: Implement company strategies locally, oversee office administration and local services, and ensure operations run efficiently and consistently with global standards.
• Financial and business oversight: Oversee the financial performance of local operations in collaboration with the CFO and CAO. Ensure accounting, statutory reporting, audits (if applicable), banking processes, and vendor management are properly organized and controlled.
• Communication and transparency: Keep internal partners informed about key developments, risks, and decisions. Promote transparency and trust across the organization.
• People leadership (local teams): Guide and support the local office management and operations team, and other local support functions if applicable. Set goals and ensure strong execution against shared expectations.
• Safety and well-being: Maintain a safe, inclusive, and compliant workplace. Oversee local requirements related to health and safety and office standards.
• Events and community: Organize and support local office events that strengthen team engagement and office culture, aligned with company goals.
• Issue resolution and risk management: Address challenges quickly, assess risks, propose solutions, and lead remediation in coordination with global teams.
• Culture and values: Support and promote JetBrains’ culture and values locally, fostering collaboration and a high-trust environment.
  
  

Requirements

• Experience: Proven senior management experience in country or office leadership, general operations leadership, or similar role. Experience in the IT or software industry is a strong plus.
• Stakeholder management: Strong ability to build trust and work effectively with global leadership, finance, legal, and cross-functional partners.
• Compliance mindset: Solid understanding of how to operate a business in China, with strong attention to governance, risk, and compliance.
• Leadership style: High integrity, discretion, and reliability. Comfortable with ownership, ambiguity, and hands-on problem solving.
• Languages: Full professional proficiency in English and Mandarin Chinese, both written and spoken.
• Organizational skills: Strong prioritization and execution skills, and the ability to handle multiple workstreams and make sound decisions under pressure.
  
  

Why join us?

This is a rare opportunity to shape JetBrains’ presence in China at an important stage. You’ll work closely with global leadership while maintaining the autonomy to drive results locally. We’re looking for someone who can take real ownership of the office, lead with clarity, navigate complexity responsibly, and build a sustainable environment where our teams can do their best work.

#LI-EG1

The Team You’ll Work With

Carta is looking for a Sales Development Representative to join our Fund Administration and Private Equity Sales team in Hong Kong.

Carta opened its Singapore office in 2021, and since then, has been building a world-class team to support the Private Capital ecosystem across Asia Pacific. The Hong Kong team is lean and agile, and composed of local venture industry experts and Carta experts. 

The Sales Development Representative Teams are the driving force of Carta’s upward trajectory. You will work with the GTM lead on marketing related projects, territory research, prospect targeting, reporting, and events maximization strategy. We pride ourselves on investing in our team and promoting from within. All SDRs receive training on Carta software, private market finance, and equity administration along with ongoing training in consultative sales, client management, negotiation and sales operations.

The Problems You’ll Solve

Business Demand Generation & Ecosystem Building

• Generate Pipeline: Identify the Ideal Customer Profile (ICP) and prospect via multiple channels (Email, Phone, LinkedIn) to drive the overall company pipeline.
• Partner Development: Work closely to start, nurture, and maintain partner relationships with law firms, tax consultancies, audit firms, and other key ecosystem players in Hong Kong to generate referral business.
• Networking: Act as a brand ambassador by aggressively networking in person within the Hong Kong financial and tech community.
• Targeted Outreach: Create and manage outreach campaigns to CFOs and GPs at Venture Capital and Private Equity firms in the region.
• Value Selling: Match prospect pain points to specific value propositions across various buyer personas, roles, and functions.

Event Strategy & Execution

• Event Collaboration: Collaborate closely with the Sales and Marketing teams to execute high-impact sales events.
• Audience Acquisition: Drive attendance and invites to sales events (both in-person and virtual) through targeted outreach and network leverage.

Data and Process Integrity

• Pipeline Management: Work closely with the Fund Sales team to build a healthy sales pipeline.
• Lead Triage: Respond quickly and efficiently triage leads based on channel and need.
• Data Hygiene: Build and manage sizable lead lists to glean unique insights; ensure data integrity across critical business systems (e.g., Salesforce, Outreach, Marketo).

The Impact You’ll Have 

• Language Skills: Native or professional fluency in Cantonese and Mandarin is compulsory for this role to effectively navigate the local market.
• Industry Experience: Prior experience working within Venture Capital or Private Equity in Hong Kong is required. You must understand the local investment landscape.
• Networking Savvy: You are highly proficient at in-person networking and comfortable navigating social situations with senior executives.
• Grit: Ambitious, driven, and fearless in the face of rejection.
• Coachability: Tremendous desire to constantly improve in a “no-egos” and high-velocity environment.
• Emotional Intelligence: Ability to read emotional cues, understand a customer’s needs, and navigate a conversation with meaningful solutions.
• Customer-Facing Experience: Experience working in a high-volume customer-facing role. Able to professionally communicate with founders, CEOs, and senior executives.
• Communication: Ability to break down and effectively communicate complex topics.
• Work Authorization: Authorized to work in Hong Kong without sponsorship.

Nice to have:

• Experience managing data in a CRM system (Preferably: Salesforce).
• Proficiencies with Microsoft Office and/or Google Suite (GSuite).
• Experience working at a high-growth software company.