Our Customer Support team helps customers find clarity in their work and get results with Asana. We are Asana experts and productivity savants who are passionate about investing in our customers’ success. We help customers with questions, feature requests, and bug reports, and educate them about best practices. Within the organization, we amplify our customers’ voices in product development, and we encourage that dialogue through our support channels. We measure our success by our customers’ success, and we get there by exemplifying empathy with our customers.

This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. Coverage may be needed on some weekends or holidays in this role.

If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you’ll achieve

• Become an expert in Asana’s platform, staying up-to-date on new features and best practices to help customers transform the way they work.

• Deliver high-quality, consultative support across a wide range of product areas, moving beyond simple Q&A to solve complex technical challenges via video calls and screen sharing.

• Own customer outcomes end-to-end, ensuring timely resolution and clear communication while managing high-volume inquiries with speed and empathy.

• Partner cross-functionally as a key liaison between the product team and our customers, escalating bugs and sharing feedback to drive product improvements.

• Contribute to team knowledge by identifying patterns in inquiries and maintaining our internal knowledge base to empower your colleagues.

• Drive operational excellence by meeting team standards for response times and customer satisfaction, ensuring every interaction adds value.

About you

• Competency in technical support: You have a proven track record in a customer-facing technical support role within a SaaS or tech environment, with comfort in live channels like video and phone.

• Problem-solving mindset: You possess strong critical thinking skills and the ability to break down complex, ambiguous topics into clear, actionable steps for users.

• Communication expert: You provide proactive, transparent, and friendly communication in English, making complex technical information easy for anyone to understand.

• Language Skills: Fluency in German is preferred, but not required.

• Technical aptitude: You are experienced in troubleshooting common SaaS issues, including authentication (SSO/SAML), browser behaviors, and user access.

• Growth-oriented: You have a strong desire to adopt new technical and non-technical skills to deliver better solutions for customers.

• AI Curiosity: Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.

• Values-aligned: You are empathetic, curious, and committed to helping customers feel heard and supported.

What we’ll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role.

For this role, the estimated base salary range is between $91,000 - $103,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits

• Career coaching & support

• Inclusive family building benefits

• Long-term savings or retirement plans

• In-office culinary options to cater to your dietary preferences

#LI-Hybrid

The Asana Marketing team is responsible for fueling business growth and building a brand customers love. We create campaigns and content to attract new accounts and inspire current ones to grow with us. We continue to grow, with a global team focused on revenue and field marketing, product marketing, brand and content creation, advertising, and lifecycle marketing.

As our SEO Content Manager for NAMER, you will own the strategy and execution for keyword targeting, content library development, and organic visibility initiatives. You’ll work at the intersection of search strategy and content production, partnering closely with PMM, marketing, and web teams to ensure every piece of content earns its place in search. We are looking for a data-driven strategist to help us navigate the evolving landscape of AI-driven search and drive meaningful pipeline growth. This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday.

What you’ll achieve

• Manage keyword targeting and opportunity analysis across NAMER markets, translating insights into clear content priorities.

• Optimize content for LLM retrieval and citation across AI search surfaces.

• Maintain and optimize the content library, including refresh cycles, consolidation, and performance improvements.

• Execute content-driven SEO initiatives, including brief creation, production, and AI-enhanced workflows for optimization.

• Drive off-site SEO strategy across reviews, forums, and community platforms in partnership with Customer Success.

• Track and report on content performance across organic and AI-driven search surfaces, tying efforts to traffic, conversions, and pipeline.

• Partner cross-functionally with PMM and Web teams to align content SEO strategy with broader business objectives.

About you

• 4+ years of SEO content strategy experience, specifically within the B2B SaaS industry.

• Deep understanding of keyword research, search intent, and how AI/LLMs are changing modern search dynamics.

• Proven experience managing large-scale content libraries and editorial calendars for SEO.

• Proficiency with SEO and AI tools to scale workflows and analysis.

• A data-driven mindset with the ability to tie SEO efforts to measurable business outcomes.

• Strong cross-functional communication skills and the ability to influence partners in marketing and product.

• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

What we’ll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role.

For this role, the estimated base salary range is between $106,000 - $118,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits.

• Career coaching & support.

• Inclusive family building benefits.

• Long-term savings or retirement plans.

• In-office culinary options to cater to your dietary preferences.

#LI-Hybrid