About Rocket Travel by Agoda: 

Rocket Travel by Agoda is the strategic partnerships arm of Agoda, part of Booking Holdings (NASDAQ: BKNG). Rocket Travel by Agoda partners with global brands to bring their customers rewarding and engaging travel experiences that deliver value, maximize rewards, and build customer loyalty for partners’ brands.

Rocket Travel by Agoda is dedicated to creating a diverse, equitable, and inclusive workplace where everyone has the opportunity to reach new heights in their career. We encourage all applicants looking to expand their knowledge working alongside talented, dedicated colleagues to apply to our team. 

Position Summary:

You will manage operational delivery and cross-functional execution for assigned strategic partnerships, with a focus on enterprise financial-institution partnerships and other large accounts. This role is responsible for evaluating partner operational needs, prioritizing issues and initiatives based on business impact, coordinating cross-functional resolution, and leading implementation and operational readiness activities. You will serve as an internal operational lead for accounts, exercising independent judgment in identifying risks, recommending solutions, and driving high-quality execution across partner initiatives.

Empowering the world's leading companies to reward every traveler’s journey, Rocket Travel by Agoda is a trailblazer of travel technology—delivering unmatched loyalty solutions with speed, innovation, and a culture that champions inclusivity, collaboration, and excellence at every step. Here is how we work:

• Work with a group of intrinsically motivated people with a track record for building successful new businesses from scratch.
• Embody curiosity, community, and accountability. We live and build products by these values every day. 
• Own decisions and take action that can be implemented in a matter of days (or hours).
• Get inspired and encouraged to vacation faster, with an annual vacation stipend.
• Receive a competitive compensation package, including bonus, 401k with match, flexible vacation time, maternity and paternity benefits, health, and dental insurance.
• Chicago hybrid (required). We have an amazing office in the Chicago West Loop. We have a hybrid team and a flexible work environment, with 3 days in office and 2 remote days. Must be based in Chicago or willing to relocate. 
• Share your passion for travel with equally adventurous teammates. 
• Work within the largest online travel company in the world. Rocket Travel creates B2C and B2B2C travel products and is part of Booking Holdings (BKNG). We have many worldwide partners and a diversified business.

As Partnership Support Specialist at Rocket Travel by Agoda, you will:

Partner Support & Operations

• Serve as the internal operational lead for assigned partners, evaluating and prioritizing partner operational issues, determining appropriate escalation paths, and coordinating resolution through JIRA or equivalent systems.
• Triage product and  customer service escalations, identify business and partner impact, and drive cross-functional remediation with Product, Engineering, and Customer Service teams through resolution.
• Manage service expectations, escalation workflows, and issue resolution priorities for assigned accounts; provide Partner Managers with clear, timely updates and recommended next steps for partner communication.
• Develop and maintain structured operational handoffs, communication frameworks, and documentation standards that support consistent partner delivery and internal alignment.

Project Management 

• Lead operational planning and project delivery for assigned  partner initiatives, including timelines, dependencies, deliverables, and readiness requirements.
• Facilitate cross-functional project working sessions, drive alignment on responsibilities and deadlines, and ensure key decisions, risks, and actions are documented and advanced to completion.
• Monitor project progress, assess risks and implementation challenges, recommend mitigation plans, and escalate issues or resource needs as appropriate.
• Lead partner implementation planning and operational readiness reviews to ensure successful launches and enhancements.

Reporting & Analysis

• Own dashboards and recurring reporting for assigned partnerships, ensuring data integrity, meaningful performance visibility, and timely delivery of insights to stakeholders.
• Analyze partner performance trends, identify anomalies and operational risks, and communicate findings and recommendations to internal stakeholders.
• Use SQL and analytics tools to investigate data issues, validate business outcomes, identify root causes, and inform operational and strategic recommendations.

Campaign & Product Support

• Oversee operational readiness for partner marketing and promotional campaigns, including requirements review, implementation coordination, quality validation, and launch support.
• Partner with Product and Engineering on feature rollouts, assess launch readiness and operational impact, and develop clear implementation and partner-facing documentation.

Process Improvement & Documentation

• Develop, refine, and maintain playbooks, onboarding guides, SOPs, and operating materials that improve consistency, scalability, and execution quality across partnerships.
• Evaluate existing partner workflows, identify opportunities to automate or streamline operations, and lead process improvement initiatives that enhance efficiency, service quality, and partner experience.

About you:

• 3+ years of experience in partnership operations, business operations, implementation, project management, consulting, or a related function supporting complex partner or client relationships.
• Bachelor's Degree  in appropriate field of study or equivalent work experience.
• Strong problem-solving and business judgment skills, with the ability to navigate ambiguity, assess impact, and drive results.
• Strong relationship management and interpersonal skills, with the ability to influence cross-functional stakeholders and build trust across teams.
• Strong relationship management and interpersonal skills, with the ability to influence cross-functional stakeholders and build trust across teams.
• Curious, data-driven, and energized by fast-paced environments; experience using SQL and analytics tools to support decision-making is preferred.
• Highly organized and detail-oriented, with the ability to independently manage multiple priorities, deadlines, and cross-functional workstreams.
• PMP/PMI certification or formal project management training is a plus.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus. 

The annual salary range for the Chicago-metro area is $77,000-104,000. 

About Rocket Travel by Agoda: 

Rocket Travel by Agoda is the strategic partnerships arm of Agoda, part of Booking Holdings (NASDAQ: BKNG). Rocket Travel by Agoda partners with global brands to bring their customers rewarding and engaging travel experiences that deliver value, maximize rewards, and build customer loyalty for partners’ brands.

Rocket Travel by Agoda is dedicated to creating a diverse, equitable, and inclusive workplace where everyone has the opportunity to reach new heights in their career. We encourage all applicants looking to expand their knowledge working alongside talented, dedicated colleagues to apply to our team. 

Position Summary:

You will manage operational delivery and cross-functional execution for assigned strategic partnerships, with a focus on enterprise financial-institution partnerships and other large accounts. This role is responsible for evaluating partner operational needs, prioritizing issues and initiatives based on business impact, coordinating cross-functional resolution, and leading implementation and operational readiness activities. You will serve as an internal operational lead for accounts, exercising independent judgment in identifying risks, recommending solutions, and driving high-quality execution across partner initiatives.

Empowering the world's leading companies to reward every traveler’s journey, Rocket Travel by Agoda is a trailblazer of travel technology—delivering unmatched loyalty solutions with speed, innovation, and a culture that champions inclusivity, collaboration, and excellence at every step. Here is how we work:

• Work with a group of intrinsically motivated people with a track record for building successful new businesses from scratch.
• Embody curiosity, community, and accountability. We live and build products by these values every day. 
• Own decisions and take action that can be implemented in a matter of days (or hours).
• Get inspired and encouraged to vacation faster, with an annual vacation stipend.
• Receive a competitive compensation package, including bonus, 401k with match, flexible vacation time, maternity and paternity benefits, health, and dental insurance.
• Chicago hybrid (required). We have an amazing office in the Chicago West Loop. We have a hybrid team and a flexible work environment, with 3 days in office and 2 remote days. Must be based in Chicago or willing to relocate. 
• Share your passion for travel with equally adventurous teammates. 
• Work within the largest online travel company in the world. Rocket Travel creates B2C and B2B2C travel products and is part of Booking Holdings (BKNG). We have many worldwide partners and a diversified business.

As Partnership Support Specialist at Rocket Travel by Agoda, you will:

Partner Support & Operations

• Serve as the internal operational lead for assigned partners, evaluating and prioritizing partner operational issues, determining appropriate escalation paths, and coordinating resolution through JIRA or equivalent systems.
• Triage product and  customer service escalations, identify business and partner impact, and drive cross-functional remediation with Product, Engineering, and Customer Service teams through resolution.
• Manage service expectations, escalation workflows, and issue resolution priorities for assigned accounts; provide Partner Managers with clear, timely updates and recommended next steps for partner communication.
• Develop and maintain structured operational handoffs, communication frameworks, and documentation standards that support consistent partner delivery and internal alignment.

Project Management 

• Lead operational planning and project delivery for assigned  partner initiatives, including timelines, dependencies, deliverables, and readiness requirements.
• Facilitate cross-functional project working sessions, drive alignment on responsibilities and deadlines, and ensure key decisions, risks, and actions are documented and advanced to completion.
• Monitor project progress, assess risks and implementation challenges, recommend mitigation plans, and escalate issues or resource needs as appropriate.
• Lead partner implementation planning and operational readiness reviews to ensure successful launches and enhancements.

Reporting & Analysis

• Own dashboards and recurring reporting for assigned partnerships, ensuring data integrity, meaningful performance visibility, and timely delivery of insights to stakeholders.
• Analyze partner performance trends, identify anomalies and operational risks, and communicate findings and recommendations to internal stakeholders.
• Use SQL and analytics tools to investigate data issues, validate business outcomes, identify root causes, and inform operational and strategic recommendations.

Campaign & Product Support

• Oversee operational readiness for partner marketing and promotional campaigns, including requirements review, implementation coordination, quality validation, and launch support.
• Partner with Product and Engineering on feature rollouts, assess launch readiness and operational impact, and develop clear implementation and partner-facing documentation.

Process Improvement & Documentation

• Develop, refine, and maintain playbooks, onboarding guides, SOPs, and operating materials that improve consistency, scalability, and execution quality across partnerships.
• Evaluate existing partner workflows, identify opportunities to automate or streamline operations, and lead process improvement initiatives that enhance efficiency, service quality, and partner experience.

About you:

• 3+ years of experience in partnership operations, business operations, implementation, project management, consulting, or a related function supporting complex partner or client relationships.
• Bachelor's Degree  in appropriate field of study or equivalent work experience.
• Strong problem-solving and business judgment skills, with the ability to navigate ambiguity, assess impact, and drive results.
• Strong relationship management and interpersonal skills, with the ability to influence cross-functional stakeholders and build trust across teams.
• Strong relationship management and interpersonal skills, with the ability to influence cross-functional stakeholders and build trust across teams.
• Curious, data-driven, and energized by fast-paced environments; experience using SQL and analytics tools to support decision-making is preferred.
• Highly organized and detail-oriented, with the ability to independently manage multiple priorities, deadlines, and cross-functional workstreams.
• PMP/PMI certification or formal project management training is a plus.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus. 

The annual salary range for the Chicago-metro area is $77,000-104,000. 

We are looking for a detail-oriented, strategic, and outcomes-driven Principal Analyst to join our GTM Operations team, supporting processes and systems across our global go-to-market (GTM) organization — including Customer Success, Sales, and other customer-facing teams.

You will act as a senior thought partner to GTM leadership, owning complex, cross-functional initiatives that improve operational efficiency, drive data-informed decision making, and scale our customer lifecycle processes globally. This role requires the ability to influence senior stakeholders across functions and regions, navigate ambiguity, and turn strategy into measurable business impact.

We are looking to speak to candidates who are based in the United States for our hybrid or remote working models.

As a Principal GTM Operations Analyst, you will:

• Partner with senior leaders across Customer Success, Sales, and other GTM teams to design, optimize, and scale core processes across the customer lifecycle, including customer engagement, renewals, and account management workflows
• Own the strategy, design, and continuous improvement of global operational processes, ensuring scalability, consistency, and alignment to GTM and company priorities across regions
• Translate ambiguous business problems into clear operational and technical requirements, working closely with CRM Engineering and GTM Systems teams to deliver high-impact system and tooling improvements
• Drive material improvements in activity tracking, customer health signals, lifecycle workflows, and other key operational insights to enable better customer engagement, planning, and outcomes
• Define, instrument, and monitor key performance indicators and operational metrics to evaluate GTM initiatives and provide clear, data-driven recommendations to leadership
• Lead complex, cross-functional programs from problem definition through execution, including roadmap ownership, stakeholder alignment, risk management, and executive updates
• Establish and maintain governance frameworks, operating cadences, and documentation to ensure process clarity, adoption, and continuous improvement across global GTM teams
• Proactively identify operational gaps and inefficiencies, quantify impact, and propose data-driven solutions that improve GTM productivity, customer outcomes, and revenue performance
• Serve as a mentor and senior partner within the GTM Operations team, helping raise the bar on process design, execution, and cross-functional collaboration
• Bring forward new ideas, tools, and best practices that improve how we scale GTM operations globally

The Ideal Candidate has:

• Bachelor’s Degree in Business, Economics, Finance, Computer Science, or a related field
• 7+ years of work experience in GTM Operations, Revenue Operations, Sales Operations, Customer Success Operations, Business Operations, or a related field
• Demonstrated ability to solve complex, ambiguous problems end-to-end — from framing and analysis through recommendation, execution, and measurement
• Proven track record of designing and scaling GTM processes and driving measurable process and productivity improvements for a global GTM organization
• Experience leading cross-functional projects and programs with multiple senior stakeholders, with a strong ability to influence without direct authority
• Excellent communication skills, including the ability to synthesize complex concepts into clear narratives and influence both business and technical stakeholders, including senior leaders
• Deep experience with CRM systems, particularly Salesforce, and familiarity with GTM tooling
• Experience in a consumption/pay-as-you-go business model is a plus
• Strong organizational skills and the ability to manage multiple, competing priorities in a fast-paced, globally distributed organization
• A proactive, ownership-minded approach and the ability to operate with a high degree of autonomy and accountability for outcomes

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 1273423069

About this role

Faire is building the infrastructure for independent retail  and fulfillment is at the center of how we deliver on that promise. As Onsite Warehouse Operations Manager, you will be the primary embedded representative at our warehouse operator partner site, owning the day-to-day performance of the operation and serving as the critical link between Faire and the operator. You'll drive operational excellence, enforce quality standards, manage escalations, and ensure the warehouse runs in a way that reflects Faire's commitments to brands and retailers.

This is a high-accountability, high-visibility role for someone who thrives in fast-paced physical environments and is equally comfortable pulling a root cause analysis as they are building a working relationship with a site general manager.

What you’ll do 

• Drive Operational Excellence — onsite owner of day-to-day fulfillment performance; monitors SLAs end-to-end, runs daily/weekly operator reviews, benchmarks KPIs, and leads continuous improvement using Lean/Six Sigma.
• Own Fulfillment Quality — conduct quality audits across workflows; maintains scorecards on performance; drives root cause analysis and corrective action plans to closure with the operator 
• Manage Escalations — primary point of contact for all operational issues from the warehouse operator and Faire's internal teams; triages, drives resolution, and maintains a structured escalation log with transparent updates to leadership.
• Build the Operator Relationship — trusted, collaborative partner to warehouse GM and floor leadership; runs weekly business reviews, flags structural risks (capacity, staffing, tech gaps) proactively, and holds the operator accountable without being adversarial. 

Qualifications

• 5+ years of experience in warehouse, fulfillment, or logistics operations, including 2+ years in an on-site, embedded, or senior floor leadership role
• Direct experience managing or overseeing 3PL/operator relationships at scale
• Proven track record improving operational KPIs (throughput, accuracy, on-time rates) in a high-volume fulfillment environment
• Familiarity with WMS platforms, order management systems, and fulfillment tech stacks
• Strong data fluency — comfortable pulling reports, building scorecards, and using data to drive decisions
• Excellent written and verbal communication; can translate operational complexity to executive audiences and collaborate effectively at all levels of an operator organization
• Experience leading or facilitating root cause analysis and corrective action processes

Preferred

• Experience at or managing vendor relationships with large-scale fulfillment operators 
• Lean / Six Sigma certification or demonstrated application of CI methodologies
• Background in marketplace or B2B fulfillment contexts (wholesale, multi-brand, fragmented SKU environments)
• Exposure to both WMS-light (operator-managed) and WMS-heavy (platform-integrated) environments

Salary Range

Chicago: The pay range for this role is $130,500 to $179,500 per year. 

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Please note: This role is 100% in-person and requires full-time, on-site attendance at our Elwood, Illinois facility.

The Engineering Project Manager is an organized, detail-oriented self-starter who leads cross-functional capital projects that support furthering the automation of the production process, maintaining and improving facilities, and enabling additional product lines. This position will collaborate with cross-functional teams, including engineering, operations, supply chain, and vendors, to deliver projects on time and within budget.

Detailed Responsibilities

• Manage multiple engineering capital projects simultaneously from conception to completion, including defining project scope, schedules, and budgets, identifying resources, managing project risks, and ensuring deliverables meet business goals.
• Work closely with cross-functional teams to understand business needs and technical requirements, identify project risks and dependencies, and develop project plans that align with business objectives and technical requirements.
• Provide project status updates and manage stakeholder expectations by communicating project progress, milestones, and risks.
• Provide technical expertise to identify, evaluate, and implement new technologies and processes that improve production efficiency, quality, and cost-effectiveness.
• Ensure all projects comply with relevant codes, standards, and regulations.
• Manage project budgets and ensure costs are managed within budget.
• Manage project documentation, including project plans, technical specifications, and project reports.
• Drive strong communication between corporate and fulfillment centers to gain buy-in and alignment on initiatives.
• Demonstrates a willingness to work flexible hours and travel frequently to fulfillment centers to provide regular on-site support, guidance, and drive accountability, while also developing strong relationships with site teams and local stakeholders.

This position requires up to 50% travel.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.

• Completion of a four-year degree program in a related field: Engineering (Ideally in chemical, industrial, or mechanical) 
• Minimum of 2 years of managing projects and resources with $100k or greater scope in a fast-paced environment
• Minimum of 2 years of experience in production/operational environments Interpersonal skills to work with team members across functions and in both production and corporate environments
• Analytical proficiency to meet variable needs of the business
• Ability to think “outside-the-box” 
• Ability to react on the fly to unforeseen production and planning scenarios as they arise
• Computer proficiency (i.e., Microsoft Word, Excel, Gmail, PowerPoint)
• Strong ability to track details and to keep track of projectsExcellent written and verbal communication skills
• Results-oriented attitude; able to multitask and get things done Willingness to embrace change and adjust quickly in a fast-paced environment
• Proficiency in CAD software, such as AutoCAD, is required

More About Us

About the role

We’re hiring a Lead Analyst, Financial Crimes to support operations of our transaction monitoring program designed to identify and investigate unusual activity across our member accounts. You’ll work closely with internal teams and bank partners to assess risk, surface insights, and ensure we’re meeting regulatory expectations while protecting our members. As a Lead Analyst, you’ll play a key role in driving high-quality investigations and improving how we detect and respond to financial crime.

The base salary offered for this role and level of experience will begin at $139,000.00 and up to $193,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Review account activity using monitoring tools to identify potentially unusual or suspicious behavior  
• Work with vendor partners to ensure quality and productivity expectations are met
• Identify emerging trends and transactional risks that warrant monitoring coverage 
• Partner with bank partners to evaluate risk and respond to escalations  
• Update processes and ensure documentation is maintained up to date
• Recommend account actions (e.g., retention or closure) based on findings  
• Identify trends or anomalies through data and contribute to process improvements

To thrive in this role, you have

• 5+ years of experience in financial crimes, fraud, or risk investigations  
• Strong knowledge of AML regulations (BSA, USA PATRIOT Act, OFAC, SAR/UAR reporting)  
• Experience identifying suspicious activity and conducting end-to-end investigations  
• Ability to analyze transaction data and identify patterns or anomalies  
• Strong attention to detail and ability to work in a high-volume environment  
• Experience working cross-functionally and communicating with external partners  
• CAMS certification (preferred) 

#LI-EI1 #LI-Onsite

About the Role

We are hiring a Senior Analyst for AML Governance & Advisory in Chime’s Financial Crimes & Identity function. Financial Crimes is responsible for strengthening and maintaining the governance framework supporting Chime’s BSA/AML and OFAC compliance programs. This role ensures policies, procedures, controls, and reporting structures align with regulatory expectations, partner bank contractual obligations, internal risk appetite, and evolving financial crime risks.

This position requires someone who thrives in a fast-paced, high-growth environment and can balance regulatory rigor with operational agility. The ideal candidate is proactive, assertive, and solutions-oriented,  capable of driving initiatives forward, challenging the status quo, and identifying opportunities to automate and streamline governance processes.

The analyst partners cross-functionally with Compliance, Risk, Legal, Financial Crimes’ Operations, Product, and Engineering to drive effective oversight, documentation, and continuous program maturity.

Chime onboards thousands of accounts and processes hundreds of millions of dollars in transactions every week, including debit card purchases, transfers between banks, P2P payments, direct deposits, and more. The Compliance team is responsible for ensuring these transactions and their underlying products and features are built in a compliant manner with sufficient controls.

The base salary offered for this role and level of experience will begin at $112,000.00 and up to $155,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Lead and enhance governance frameworks supporting the BSA/AML and OFAC programs, ensuring clear ownership, accountability, and effective oversight.
• Drive governance routines, executive reporting, committee materials, and escalation processes in a fast-paced regulatory environment.
• Track, analyze, and report on program risks, issues, remediation plans, and control effectiveness to promote transparency and informed decision-making.
• Draft, update, and maintain BSA/AML and OFAC policies, standards, and procedures in alignment with regulatory requirements and bank partner obligations.
  Manage the full policy lifecycle, including version control, periodic reviews, approvals, and proactive assessment of regulatory changes and their impact.
• Partner with Financial Crimes and Risk teams to support risk assessments, document controls and control owners, and strengthen control frameworks.
  Develop and enhance KPIs, KRIs, dashboards, and reporting to deliver actionable insights and improve control oversight through data and automation.
• Prepare comprehensive materials for regulatory exams, bank partner reviews, and internal/external audits, maintaining audit-ready documentation repositories.
• Coordinate audit responses and drive remediation efforts with clear milestones, measurable outcomes, and strong follow-through.
• Collaborate cross-functionally with Compliance, Risk, Operations, Product, and other stakeholders to influence outcomes, support change initiatives, and implement scalable governance improvements.

To thrive in this role, you have

• CAMS, CFCS, CRCM, or similar certification.
• Experience working in a fintech, bank, or high-growth regulated environment.
• Familiarity with enterprise risk management frameworks and control documentation.
• Experience building executive or Board-level reporting materials.
• Experience driving automation or process improvement initiatives within a compliance or risk function
• Innovative mindset with focus on automation and scalability
• Ability to operate with urgency and thrive in a fast paced environment
• Adaptable in unexpected situations, comfortable dealing with ambiguity and uncertainty.
• Deep knowledge in FinCEN regulatory compliance requirements, OCC, FFIEC and state compliance program focused on consumer banking, payments  and lending
• Have 6+ years of work experience, including:
• Deep AML program solution and design and AML/FinCrimes advisory 
• Working within a high growth Fintech startup desired

#LI-EI1 #LI-Hybrid

The Opportunity:

We are currently seeking individuals for a full-time position that involves launching and operating one of our inaugural fulfillment centers. As a key member of the Flexport team, you will take on the role of a people leader, responsible for managing a process and a team on the operating floor. This position offers a unique opportunity to invest in others and cultivate a collaborative leadership style. By utilizing the tools, processes, and operations that drive Flexport's mission to make global trade easy for everyone, you will contribute to shaping the future of logistics. We are looking for high-potential candidates who are eager to take on this challenge and be part of our dynamic and innovative organization. Join us in our mission to revolutionize global trade and make a lasting impact on the industry.

You will:

• Coach, manage, and develop a team of 30-100.
• Communicate policies to your team and act as the primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed.
• Create, manage, and support recognition programs across your department.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Ensure procedures are followed for building security and product loss prevention.
• Be an integral part of our Operations team as an Area Manager of one of our largest fulfillment partners located across the country.
• Own performance reporting for your areas of responsibility within the FC, including, but not limited to, on-time receiving and shipping, inventory accuracy, and packing quality.
• Consistently hold yourself and your team to strict SLA expectations, providing clear and concise verbal and written reports of performance and action plans when needed.
• Facilitate troubleshooting with relevant cross-functional parties for fulfillment-related problems.
• Serve as an escalation point to mitigate risks and resolve issues.
• Measure and respond to gaps in inventory accuracy, facilitating strategic initiatives to identify root causes and resolve them.
• Review defect rates to identify trends and expose opportunities to improve operations both internally and across the network.
• Track learnings and best practices to contribute to Standard Operating Procedures (SOPs).
• Help prioritize the resolution of systemic problems, working closely with our Growth and Engineering teams.

You should have:

• 2+ years managing staff of 5 or more.
• Must be able to lift up to 49 pounds with or without reasonable accommodation.
• Must be willing and able to frequently push, pull, squat, bend, and reach.
• Must be able to stand/walk for up to 10-12 hours.
• Must be able to work in an environment where the noise level varies and can be loud.
• Must be able to work in an environment where the temperature may vary between 60 and 90 degrees and will occasionally exceed 90 degrees.
• Must be able to work on a secure mezzanine at a height of up to 40 feet (applies to buildings with mezzanines). This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our growth while motivating others to meet challenges in a deadline-driven environment.
• Willing and able to work any permanent shift that may include overnights and holidays. Note that there is a high chance that your shift may overlap into part of the weekend.
• Demonstrated collaboration with internal and external business partners to deliver greater operational performance, efficiency, and quality.
• Precise communication around external partner decisions, issues, risks, and new processes.
• Keen ability to distinguish internal versus external problems causes to properly focus the correct resources to resolve issues quickly.
• Exceptional prioritization skills to ensure timely resolutions that are appropriate for the severity and impact of the situation.
• Experience leveraging problem-solving and data analysis skills to drive high judgment decisions.
• Strong presentation and interpersonal skills.
• Demonstrated ability to work in a fast-paced, ambiguous, deadline-oriented work environment.
• Ability to adapt in a rapid growth, startup environment.
• Strong problem-solving skills.
• Great attention to detail + appreciation for the complexity associated with the consistent achievement of operational tasks.
• Personable and collaborative; strong affinity for working cross-functionally.
• Strong computer literacy skills, including usage of Google Sheets/Excel.
• Incredibly hardworking and willing to do what it takes for us to reach our goals.
• Experience in warehousing, fulfillment, or transportation/logistics management.
• Experience working with SQL, creating and running reports.

#LI-onsite

Help Facilitate Our Clients’ Duty Recovery Efforts

The opportunity: 

Flexport is experiencing massive growth with 2,500+ Flexporters across 20 global offices and warehouses. And we’re just getting started. With revenue growing at breakneck speed, Flexport is looking for a Drawback Associate to join our Drawback and Refund Services branch of our Trade Management team. In this role, you’ll be responsible for optimizing our clients’ drawback recoveries and facilitating their drawback experience alongside some of the smartest people in the logistics industry as we collectively challenge the status quo and reduce the friction in global trade.

You will:

• Prepare US and foreign duty drawback or other duty and import tax refund forms and data as necessary for establishing and maintaining our clients’ drawback programs
• Collect and analyze import, export, manufacturing, and other business documents and data
• Complete data entry, when necessary, to convert data into electronic formal
• Prepare drawback claims utilizing drawback software solutions, analyze results, and troubleshoot issues
• Manage and maintain import, export, and other client and claim databases
• Submit documentation and claims to Customs and follow up as necessary
• Work to ensure compliance with drawback and other regulations
• Manage the day-to-day drawback operations for clients
• Assist your team and the drawback organization with tasks that will allow for timely and effective filings of claims.
• Assist Senior Associates when onboarding team members, with client communication and when working with new clients in order to prepare for future opportunities on the drawback team. 

You should have:  

• Strong interpersonal skills and detail-oriented with superior organizational, multi-tasking, and problem-solving skills, 
• Expertise with Microsoft Office suite with emphasis on Excel and Google equivalents, analytical tools and functions highly desirable
• Familiarity with large sets of data
• Mastery of email communication. You keep the inbox at zero.
• High level of computer literacy. No paper. All digital.
• Some industry knowledge including classification, valuation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information preferred.
• Bachelor's degree from an accredited college/university, Licensed Customs Broker preferred
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

Come join our rapidly growing team in New York City, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Come join our rapidly growing team in Bellevue, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Come join our rapidly growing team in Atlanta, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Come join our rapidly growing team in Chicago, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Come join our rapidly growing team in Dallas, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

Come join our rapidly growing team in Denver, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Come join our rapidly growing team in San Francisco, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Come join our rapidly growing team in Los Angeles, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Global Operations Specialist 

Help our customers improve their global supply chains

The Opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. 

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination. 
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

You should have:

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

Global Operations Specialist 

Help our customers improve their global supply chains

The Opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. 

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination. 
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

You should have:

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

Global Operations Specialist 

Help our customers improve their global supply chains

The Opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. 

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination. 
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

You should have:

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

Global Operations Specialist 

Help our customers improve their global supply chains

The Opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. 

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination. 
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

You should have:

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

Global Operations Specialist 

Help our customers improve their global supply chains

The Opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. 

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination. 
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

You should have:

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

Global Operations Specialist 

Help our customers improve their global supply chains

The Opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. 

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination. 
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

You should have:

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

Global Operations Specialist 

Help our customers improve their global supply chains

The Opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. 

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination. 
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

You should have:

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

Global Operations Specialist 

Help our customers improve their global supply chains

The Opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. 

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination. 
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

You should have:

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

The Opportunity:

Flexport is seeking a Manager, Carrier Operations to drive the tactical execution and day-to-day performance of our parcel transportation network. Reporting directly to the Senior Manager of Carrier Operations, you will be the front-line lead for carrier accountability, ensuring our partners meet the rigorous On-Time Delivery (OTD) and On-Time Pickup (OTP) standards our merchants expect. You will turn performance data into action and maintain the operational pulse of the network.

What You Will Do:

Execute Carrier Performance & Accountability

• Daily Operational Lead: Serve as the primary point of contact for day-to-day engagements with national and regional carriers.
• Performance Monitoring: Conduct weekly carrier sessions and monthly deep-dives to track compliance with SLAs, focusing specifically on OTP and OTD excellence.
• Rapid Resolution: Act as the first point of escalation for real-time performance issues, executing recovery programs to mitigate merchant impact.
• Dashboard Management: Maintain and utilize reporting dashboards to ensure partners are consistently meeting performance thresholds.

Support Strategic Initiatives & Procurement

• RFP Support: Assist the Senior Manager in the execution of RFPs by gathering requirements and validating carrier data for parcel and regional delivery modes.
• Financial Integrity: Perform regular audits of carrier invoices to identify discrepancies and ensure billing accuracy across the network.
• Operational Implementation: Help execute "Special Ops" and strategic initiatives by translating long-term plans into actionable daily tasks.

Cross-Functional Collaboration

• Bridge Tech & Ops: Work with internal Product and Engineering teams to troubleshoot tool issues and provide feedback on operational pain points.
• Warehouse Alignment: Partner closely with Warehouse and Fulfillment teams to ensure smooth hand-offs at injection points.
• SOP Development: Draft and update Standard Operating Procedures (SOPs) for new carrier integrations and compliance frameworks.

What You’ll Need:

• Experience: 4-6+ years of experience in transportation, logistics, or supply chain operations, with a focus on parcel or trucking networks.
• Carrier Management: Proven experience in a "front-line" role managing carrier performance and holding partners accountable to SLAs.
• Data Proficiency: Strong ability to use SQL and BI tools (Looker, Tableau) to analyze parcel data and track KPIs.
• Problem Solving: A proactive mindset with the ability to handle high-pressure escalations and navigate operational ambiguity.
• Communication: Strong professional communication skills to manage external partners firmly and collaborate effectively with internal teams.
• Education: Bachelor’s degree in Supply Chain, Logistics, Business, or a related field.

The opportunity

Flexport operates at the intersection of global trade, technology, and policy — which means the stories we tell matter. We're looking for a Senior Manager, Communications & Content to drive forward how Flexport shows up in the world: in the press, on our blog, across social channels, in customer inboxes, and inside the company.

This is a high-visibility, high-trust role. You'll work directly with our CEO & Founder and members of the leadership team to shape Flexport's narrative and ensure we're part of the conversations that matter — from supply chain disruptions and trade policy shifts to AI innovation and the future of logistics. You'll also be the person who makes sure our customers and employees hear from us clearly, consistently, and at the right moments.

This role requires someone who can toggle between crafting a pitch to a Tier 1 reporter, writing a customer email about a service change, coaching an executive before a live interview, and developing a content calendar that ties Flexport's story to the biggest themes in global commerce — all in the same week.

You will

Public Relations & Media

• Support Flexport's PR strategy end-to-end: proactive media pitching, inbound media management, press releases, and rapid response.
• Build and deepen relationships with key reporters and outlets covering logistics, trade, technology, and business.
• Develop and execute a thought leadership program that positions Flexport's CEO & Founder and other senior leaders as go-to voices on global trade, supply chain innovation, and AI in logistics.
• Staff and prep spokespeople for interviews, panels, and media appearances — including media training, message development, and briefing documents.
• Monitor the news cycle for opportunities to insert Flexport into breaking stories and larger industry narratives.

Content Strategy

• Shape Flexport's content strategy and content development across blog, social media, website, webinars, and other owned channels.
• Define and evolve Flexport's narrative — how we talk about ourselves, how we connect our platform and products to the macro stories reshaping global trade, and how we differentiate from legacy freight forwarders.
• Build an editorial engine that produces high-quality, consistent content that serves demand generation, brand awareness, and customer education goals.
• Partner with Product Marketing and Growth Marketing to ensure content supports campaigns, product launches, and pipeline objectives.

Customer Communications

• Own the voice and cadence of how Flexport communicates with customers outside of product and transactional workflows — service updates, policy changes, product announcements, and other moments that require clear, trustworthy messaging.
• Develop frameworks and templates that ensure customer-facing communications are timely, accurate, and on-brand, especially during high-stakes moments like trade policy shifts or service disruptions.
• Partner with Customer Success, Operations, and Product teams to coordinate messaging and ensure alignment across touch points.

AI & Efficiency

• Leverage AI tools across the communications function — from drafting and editing content, to media monitoring and research, to automating repetitive workflows — so a lean team can operate with the output and speed of a much larger one.
• Stay current on how AI is changing PR, content, and communications, and bring new tools and approaches into the team's daily work.

You should have

• 7+ years of experience spanning PR, communications, and content. A mix of agency and in-house experience is ideal.
• Proven media relationships and a track record of landing meaningful coverage in top-tier business, trade, and technology outlets. You know how to pitch, and reporters know your name.
• Experience as a communications partner to senior executives — you've prepped leaders for interviews, developed thought leadership platforms, and know how to translate a leader's vision into a public narrative.
• Strong editorial instincts and the ability to build a content program from strategy through execution. You can write, and you can also build systems that scale content without sacrificing quality.
• Experience owning customer communications in a B2B environment, particularly during complex or sensitive moments like service changes, pricing updates, or industry disruptions.
• The ability to move fast, manage multiple workstreams at once, and exercise excellent judgment about what to say, when to say it, and how.
• Familiarity with the logistics, supply chain, or trade industry is a strong plus — but a fast learner with deep B2B or tech experience can thrive here too.
• You actively use AI tools to drive efficiencies across content production, media monitoring, research, and workflow automation. This isn't a nice-to-have — we want someone who is already using AI to make a small team move like a big one.

Do you want to be a part of the clean energy movement? Are you passionate about improving our environment for this generation and those to follow? Are you ready to take on new challenges and collaborate with a future-focused team leading the way into new markets? Join Nexamp! 

This is where you can learn from industry leaders and become one yourself. It's fast-paced, mission-based work that challenges the status quo. Be on the team that's changing the world. 

What we’re looking for: 

Nexamp is seeking to hire a Director, Partner Management & Sales Enablement. You will be responsible for leading Nexamp’s third-party sales partnerships and the sales enablement function that powers partner-led and inside sales channels. 

The ideal candidate brings deep experience in sales vendor management, operational process improvement, sales enablement, and leadership. You will serve as a strategic partner internally and externally, balancing performance management with innovation in vendor programs and sales operations.

We are accepting candidates out of our hub offices in Boston, MA, Chicago, IL or New York, NY, where you will be hybrid. You will report to the SVP, Marketing, Brand & Customer Experience.

What you’ll do:  

• Lead Nexamp’s residential sales vendor strategy, owning vendor program performance, executive vendor relationships, and alignment to growth, quality, and compliance goals.
• Oversee sales enablement and operations across partner-led and inside sales channels, ensuring strong onboarding, training, tools, and process infrastructure that drive efficient lead conversion and enrollment quality.
• Manage and develop the Sales Enablement & Operations function, including direct leadership of the Sales Enablement & Operations Manager and coordination across vendor enablement, inside sales operations, and cross-functional improvements.
• Design and optimize scalable operational processes from vendor onboarding through performance management, while maintaining documentation, workflow efficiency, and regulatory compliance.
• Own performance analytics and accountability, including funnel health, forecasting, pipeline visibility, capacity planning, QA trends, ramp metrics, TPV pass rates, and dashboard reporting to drive continuous improvement.
• Partner cross-functionally with Sales, Marketing, CX, Legal, Product, and Compliance to resolve operational gaps, strengthen quality standards, and ensure enablement efforts support both vendor and internal sales teams effectively. 

What you’ll bring:

• 8+ years in vendor management, B2B partnerships, channel sales, sales enablement, or program management, with at least 3–5 years in a leadership role.
• Proven track record of scaling and managing third-party vendor sales programs.
• Strong operational background with expertise in process design, systems implementation, and continuous improvement.
• Experience building or leading a sales enablement function — including training programs, playbooks, and rep readiness initiatives.
• Exceptional analytical skills, with advanced ability to interpret data and generate insights.
• Skilled in executive-level communication, negotiation, and vendor relationship management.
• Familiarity with regulatory requirements for residential sales, ideally within energy, solar, or adjacent industries.
• Experience with Salesforce and advanced Excel/data analysis tools preferred. 
• Direct experience managing large-scale door-to-door or B2B vendor programs is preferred.
• Background in community solar or renewable energy industries is preferred.
• Program management certification or formal process improvement training (e.g., Lean Six Sigma) is preferred.
• Experience owning LMS platforms and sales training content development is preferred.
• Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today.
• Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization.   
• Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality. 
• Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions. 
• Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry.
• Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions.  

If you don’t meet 100% of the above qualifications, but see yourself contributing, please apply.

At Nexamp, our mission is to build the future of energy so it is clean, simple, and accessible for all. We are committed to providing a work environment free from discrimination. We are proud to be an equal opportunity employer. We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law. By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change.

You’ll love working here because:  

Not only will you get to take part in meaningful work and have the chance to change the world alongside innovative, dedicated, and motivated peers, but you will also have access to all the benefits that Nexamp offers! This includes our competitive compensation package; a 401(k) employer-match; health, dental, and vision insurance starting day one; flexible paid time off and holiday PTO; commuter benefits, and cell phone reimbursement. We have headquarters in Boston, MA and Chicago, IL, in addition to growing offices nationwide. We provide healthy snacks, coffee, service days and other volunteer opportunities, company outings, and more!  

The reasonably estimated salary for this role at Nexamp ranges from $130,000 - $155,000. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual bonus programs based on individual and company performance, non-annual sales incentive plans, or other non-annual incentive plans). Additionally, you may be eligible to participate in the Company’s stock option plan. Actual base salary may vary based upon, but is not limited to, skills and qualifications, internal equity, performance, and geographic location. 

Nexamp's People team manages all aspects of recruitment and hiring within our organization. We want to inform third-party recruiters, staffing firms, and related agencies that Nexamp does not accept unsolicited resumes. Resumes will only be considered from these entities if a signed agreement is in place and the People team explicitly authorizes external recruiting assistance for a specific position. Any unsolicited resumes received will be deemed the property of Nexamp. We want to emphasize that Nexamp is not liable for any fees associated with unsolicited resumes. 

Do you want to be a part of the clean energy movement? Are you passionate about improving our environment for this generation and those to follow? Are you ready to take on new challenges and collaborate with a future-focused team leading the way into new markets? Join Nexamp! 

This is where you can learn from industry leaders and become one yourself. It's fast-paced, mission-based work that challenges the status quo. Be on the team that's changing the world. 

What we’re looking for: 

Nexamp is looking to hire a Lead Commissioning Engineering to join it's Clean Energy Deployment team. In this role, you will be responsible for ensuring that Nexamp projects are safely and reliably energized on schedule, moving through project milestones, including, Mechanical Completion (MC), Permission to Operate (PTO) and Substantial Completion (SC). You will leverage deep SCADA and data acquisition expertise across utility-scale and distributed generation projects to validate that assets perform as modeled and as represented to financing partners, banks, and utilities, and to close gaps in our growing SCADA pipeline. By owning the technical review and implementation of SCADA and related controls, you will help turn projects on, maintain critical deadlines, and confirm that operational performance aligns with contractual, market, and internal performance requirements. 

We are supporting hybrid work out of either our Boston, Chicago, or NYC offices. You will report to the Director, Commissioning Engineering. 

What you’ll do:

• Independently leading the commissioning of PV, Battery Energy Storage Systems (BESS) from pre-energization through project operational turnover.
• Acting as a primary troubleshooting resource for the Commissioning Engineering and Field Commissioning teams, providing expert level support on common electrical, protection, and SCADA/communications issues surfaced during commissioning and early operations.
• Managing project commissioning schedules in partnership with Deployment, SCADA, Engineering, and external contractors, ensuring that inverter, DAS, SCADA, BESS, and protection system commissioning stays aligned with construction and interconnection milestones.
• Providing remote support and occasional field support for DAS, inverter, BESS and SCADA commissioning as well as witness tests.
• Reviewing and validating site performance of assets once live, including managing or executing performance testing and identifying and troubleshooting underperformance.
• Lead Data Acquisition System (DAS) and Supervisory Control and Data Acquisition (SCADA) system design for PV, BESS, and hybrid PV+BESS (DC- and AC-coupled) projects, including interpreting market, utility, and ISO SCADA/telemetry and controls requirements and coordinating the procurement and installation of required telecom, hardware, and software infrastructure.
• Assist in the development of SCADA engineering standards for utility scale applications.
• Mentor and train junior commissioning team members and field technicians to increase their capabilities.
• Support continuous improvement of networking equipment, products, and quality assurance processes by conducting research, contributing to commissioning best-practices documentation, and actively sharing experience and best practices.

What you’ll bring: 

• Bachelor's degree in Engineering or equivalent education/certification background.
• At least 7 years of experience designing and commissioning electrical power systems, or network design.
• At least 4 years of experience in renewables such as Solar, Wind, and Storage,
• Experience in controls engineering for utility-scale renewable/hybrid energy, PV/BESS, (AC-coupled/DC-coupled systems) preferred.
• Knowledge of inverter parameter setting procedures.
• Knowledge and experience with technical communications protocols (Modbus/TCP, DNP3.0, etc.), commonly used controls software/hardware platforms, and communication standards (MESA, Sunspec, etc.).
• Working knowledge and hands-on experience with various relays, meters, SCADA Gateways, and Data Concentrators, experience with programming of RTACs, preferred.
• Expertise in commissioning and resolving site technical issues, proven success in independently troubleshooting challenging SCADA related technical issues.
• MS Word, Excel, and PowerPoint software proficiency.
• Knowledge of industry standard design codes and electrical engineering and relaying principles.
• Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today.
• Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization.   
• Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality.
• Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions.
• Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry.
• Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions.    

If you don’t meet 100% of the above qualifications, but see yourself contributing, please apply.

At Nexamp, our mission is to build the future of energy so it is clean, simple, and accessible for all. We are committed to providing a work environment free from discrimination. We are proud to be an equal opportunity employer. We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law. By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change.

You’ll love working here because:  

Not only will you get to take part in meaningful work and have the chance to change the world alongside innovative, dedicated, and motivated peers, but you will also have access to all the benefits that Nexamp offers! This includes our competitive compensation package; a 401(k) employer-match; health, dental, and vision insurance starting day one; flexible paid time off and holiday PTO; commuter benefits, and cell phone reimbursement. We have headquarters in Boston, MA and Chicago, IL, in addition to growing offices nationwide. We provide healthy snacks, coffee, service days and other volunteer opportunities, company outings, and more!  

Compensation  

The reasonably estimated salary for this role at Nexamp ranges from $140,000 - $155,000. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual bonus programs based on individual and company performance, non-annual sales incentive plans, or other non-annual incentive plans). Additionally, you may be eligible to participate in the Company’s stock option plan. Actual base salary may vary based upon, but is not limited to, skills and qualifications, internal equity, performance, and geographic location. 

Nexamp's People team manages all aspects of recruitment and hiring within our organization. We want to inform third-party recruiters, staffing firms, and related agencies that Nexamp does not accept unsolicited resumes. Resumes will only be considered from these entities if a signed agreement is in place and the People team explicitly authorizes external recruiting assistance for a specific position. Any unsolicited resumes received will be deemed the property of Nexamp. We want to emphasize that Nexamp is not liable for any fees associated with unsolicited resumes. 

Do you want to be a part of the clean energy movement? Are you passionate about improving our environment for this generation and those to follow? Are you ready to take on new challenges and collaborate with a future-focused team leading the way into new markets? Join Nexamp! 

This is where you can learn from industry leaders and become one yourself. It's fast-paced, mission-based work that challenges the status quo. Be on the team that's changing the world. 

What we’re looking for: 

Nexamp is looking to hire a Lead Commissioning Engineering to join it's Clean Energy Deployment team. In this role, you will be responsible for ensuring that Nexamp projects are safely and reliably energized on schedule, moving through project milestones, including, Mechanical Completion (MC), Permission to Operate (PTO) and Substantial Completion (SC). You will leverage deep SCADA and data acquisition expertise across utility-scale and distributed generation projects to validate that assets perform as modeled and as represented to financing partners, banks, and utilities, and to close gaps in our growing SCADA pipeline. By owning the technical review and implementation of SCADA and related controls, you will help turn projects on, maintain critical deadlines, and confirm that operational performance aligns with contractual, market, and internal performance requirements. 

We are supporting hybrid work out of either our Boston or Chicago offices. You will report to the Director, Commissioning Engineering. 

What you’ll do:

• Independently leading the commissioning of PV, Battery Energy Storage Systems (BESS) from pre-energization through project operational turnover.
• Acting as a primary troubleshooting resource for the Commissioning Engineering and Field Commissioning teams, providing expert level support on common electrical, protection, and SCADA/communications issues surfaced during commissioning and early operations.
• Managing project commissioning schedules in partnership with Deployment, SCADA, Engineering, and external contractors, ensuring that inverter, DAS, SCADA, BESS, and protection system commissioning stays aligned with construction and interconnection milestones.
• Providing remote support and occasional field support for DAS, inverter, BESS and SCADA commissioning as well as witness tests.
• Reviewing and validating site performance of assets once live, including managing or executing performance testing and identifying and troubleshooting underperformance.
• Lead Data Acquisition System (DAS) and Supervisory Control and Data Acquisition (SCADA) system design for PV, BESS, and hybrid PV+BESS (DC- and AC-coupled) projects, including interpreting market, utility, and ISO SCADA/telemetry and controls requirements and coordinating the procurement and installation of required telecom, hardware, and software infrastructure.
• Assist in the development of SCADA engineering standards for utility scale applications.
• Mentor and train junior commissioning team members and field technicians to increase their capabilities.
• Support continuous improvement of networking equipment, products, and quality assurance processes by conducting research, contributing to commissioning best-practices documentation, and actively sharing experience and best practices.

What you’ll bring: 

• Bachelor's degree in Engineering or equivalent education/certification background.
• At least 7 years of experience designing and commissioning electrical power systems, or network design.
• At least 4 years of experience in renewables such as Solar, Wind, and Storage,
• Experience in controls engineering for utility-scale renewable/hybrid energy, PV/BESS, (AC-coupled/DC-coupled systems) preferred.
• Knowledge of inverter parameter setting procedures.
• Knowledge and experience with technical communications protocols (Modbus/TCP, DNP3.0, etc.), commonly used controls software/hardware platforms, and communication standards (MESA, Sunspec, etc.).
• Working knowledge and hands-on experience with various relays, meters, SCADA Gateways, and Data Concentrators, experience with programming of RTACs, preferred.
• Expertise in commissioning and resolving site technical issues, proven success in independently troubleshooting challenging SCADA related technical issues.
• MS Word, Excel, and PowerPoint software proficiency.
• Knowledge of industry standard design codes and electrical engineering and relaying principles.
• Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today.
• Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization.   
• Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality.
• Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions.
• Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry.
• Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions.    

If you don’t meet 100% of the above qualifications, but see yourself contributing, please apply.

At Nexamp, our mission is to build the future of energy so it is clean, simple, and accessible for all. We are committed to providing a work environment free from discrimination. We are proud to be an equal opportunity employer. We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law. By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change.

You’ll love working here because:  

Not only will you get to take part in meaningful work and have the chance to change the world alongside innovative, dedicated, and motivated peers, but you will also have access to all the benefits that Nexamp offers! This includes our competitive compensation package; a 401(k) employer-match; health, dental, and vision insurance starting day one; flexible paid time off and holiday PTO; commuter benefits, and cell phone reimbursement. We have headquarters in Boston, MA and Chicago, IL, in addition to growing offices nationwide. We provide healthy snacks, coffee, service days and other volunteer opportunities, company outings, and more!  

Compensation  

The reasonably estimated salary for this role at Nexamp ranges from $140,000 - $155,000. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual bonus programs based on individual and company performance, non-annual sales incentive plans, or other non-annual incentive plans). Additionally, you may be eligible to participate in the Company’s stock option plan. Actual base salary may vary based upon, but is not limited to, skills and qualifications, internal equity, performance, and geographic location. 

Nexamp's People team manages all aspects of recruitment and hiring within our organization. We want to inform third-party recruiters, staffing firms, and related agencies that Nexamp does not accept unsolicited resumes. Resumes will only be considered from these entities if a signed agreement is in place and the People team explicitly authorizes external recruiting assistance for a specific position. Any unsolicited resumes received will be deemed the property of Nexamp. We want to emphasize that Nexamp is not liable for any fees associated with unsolicited resumes. 

Do you want to be a part of the clean energy movement? Are you passionate about improving our environment for this generation and those to follow? Are you ready to take on new challenges and collaborate with a future-focused team leading the way into new markets? Join Nexamp! 

This is where you can learn from industry leaders and become one yourself. It's fast-paced, mission-based work that challenges the status quo. Be on the team that's changing the world. 

What we’re looking for: 

Nexamp is looking to hire a Lead Commissioning Engineering to join it's Clean Energy Deployment team. In this role, you will be responsible for ensuring that Nexamp projects are safely and reliably energized on schedule, moving through project milestones, including, Mechanical Completion (MC), Permission to Operate (PTO) and Substantial Completion (SC). You will leverage deep SCADA and data acquisition expertise across utility-scale and distributed generation projects to validate that assets perform as modeled and as represented to financing partners, banks, and utilities, and to close gaps in our growing SCADA pipeline. By owning the technical review and implementation of SCADA and related controls, you will help turn projects on, maintain critical deadlines, and confirm that operational performance aligns with contractual, market, and internal performance requirements. 

We are supporting hybrid work out of either our Boston or Chicago offices. You will report to the Director, Commissioning Engineering. 

What you’ll do:

• Independently leading the commissioning of PV, Battery Energy Storage Systems (BESS) from pre-energization through project operational turnover.
• Acting as a primary troubleshooting resource for the Commissioning Engineering and Field Commissioning teams, providing expert level support on common electrical, protection, and SCADA/communications issues surfaced during commissioning and early operations.
• Managing project commissioning schedules in partnership with Deployment, SCADA, Engineering, and external contractors, ensuring that inverter, DAS, SCADA, BESS, and protection system commissioning stays aligned with construction and interconnection milestones.
• Providing remote support and occasional field support for DAS, inverter, BESS and SCADA commissioning as well as witness tests.
• Reviewing and validating site performance of assets once live, including managing or executing performance testing and identifying and troubleshooting underperformance.
• Lead Data Acquisition System (DAS) and Supervisory Control and Data Acquisition (SCADA) system design for PV, BESS, and hybrid PV+BESS (DC- and AC-coupled) projects, including interpreting market, utility, and ISO SCADA/telemetry and controls requirements and coordinating the procurement and installation of required telecom, hardware, and software infrastructure.
• Assist in the development of SCADA engineering standards for utility scale applications.
• Mentor and train junior commissioning team members and field technicians to increase their capabilities.
• Support continuous improvement of networking equipment, products, and quality assurance processes by conducting research, contributing to commissioning best-practices documentation, and actively sharing experience and best practices.

What you’ll bring: 

• Bachelor's degree in Engineering or equivalent education/certification background.
• At least 7 years of experience designing and commissioning electrical power systems, or network design.
• At least 4 years of experience in renewables such as Solar, Wind, and Storage,
• Experience in controls engineering for utility-scale renewable/hybrid energy, PV/BESS, (AC-coupled/DC-coupled systems) preferred.
• Knowledge of inverter parameter setting procedures.
• Knowledge and experience with technical communications protocols (Modbus/TCP, DNP3.0, etc.), commonly used controls software/hardware platforms, and communication standards (MESA, Sunspec, etc.).
• Working knowledge and hands-on experience with various relays, meters, SCADA Gateways, and Data Concentrators, experience with programming of RTACs, preferred.
• Expertise in commissioning and resolving site technical issues, proven success in independently troubleshooting challenging SCADA related technical issues.
• MS Word, Excel, and PowerPoint software proficiency.
• Knowledge of industry standard design codes and electrical engineering and relaying principles.
• Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today.
• Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization.   
• Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality.
• Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions.
• Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry.
• Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions.    

If you don’t meet 100% of the above qualifications, but see yourself contributing, please apply.

At Nexamp, our mission is to build the future of energy so it is clean, simple, and accessible for all. We are committed to providing a work environment free from discrimination. We are proud to be an equal opportunity employer. We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law. By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change.

You’ll love working here because:  

Not only will you get to take part in meaningful work and have the chance to change the world alongside innovative, dedicated, and motivated peers, but you will also have access to all the benefits that Nexamp offers! This includes our competitive compensation package; a 401(k) employer-match; health, dental, and vision insurance starting day one; flexible paid time off and holiday PTO; commuter benefits, and cell phone reimbursement. We have headquarters in Boston, MA and Chicago, IL, in addition to growing offices nationwide. We provide healthy snacks, coffee, service days and other volunteer opportunities, company outings, and more!  

Compensation  

The reasonably estimated salary for this role at Nexamp ranges from $140,000 - $155,000. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual bonus programs based on individual and company performance, non-annual sales incentive plans, or other non-annual incentive plans). Additionally, you may be eligible to participate in the Company’s stock option plan. Actual base salary may vary based upon, but is not limited to, skills and qualifications, internal equity, performance, and geographic location. 

Nexamp's People team manages all aspects of recruitment and hiring within our organization. We want to inform third-party recruiters, staffing firms, and related agencies that Nexamp does not accept unsolicited resumes. Resumes will only be considered from these entities if a signed agreement is in place and the People team explicitly authorizes external recruiting assistance for a specific position. Any unsolicited resumes received will be deemed the property of Nexamp. We want to emphasize that Nexamp is not liable for any fees associated with unsolicited resumes. 

Do you want to be a part of the clean energy movement? Are you passionate about improving our environment for this generation and those to follow? Are you ready to take on new challenges and collaborate with a future-focused team leading the way into new markets? Join Nexamp! 

This is where you can learn from industry leaders and become one yourself. It's fast-paced, mission-based work that challenges the status quo. Be on the team that's changing the world. 

What we’re looking for: 

Nexamp is growing our Electrical Engineering team, and looking to hire a Lead Electrical Engineer. You will be responsible for review of PV and ESS projects design by providing technical expertise in the interconnection, construction, and assisting in the commissioning of distributed energy resources (DERs).  This role requires an Electrical Engineer with experience in electrical infrastructure up to 345kV, including in-depth knowledge and expertise protective relaying and controls, and a strong working knowledge in applicable national codes including NEC and NESC. You will also will work closely with the Director of Electrical Engineering on department initiatives and process improvements.

We are ideally supporting hybrid work out of our Boston, Chicago or DC offices, but could support remote work if needed. You will report directly to our Director, Electrical Engineering.  

What you’ll do:  

• Specify and review equipment shop drawings for switchgear, transformers, reclosers and other major electrical equipment.
• Perform advanced electrical modeling in ETAP and AmpCalc to coordinate system protection, determine fault-duty ratings, calculate arc-flash hazards, and run step/touch grounding analysis
• Manage scope of work for 3rd party electrical engineers including but not limited to studies; protection coordination, power flow, arc flash, Step/touch grounding analysis, PSCAD and PSSE modeling, and substation design
• Provide technical support to Nexamp Development, Engineering, Procurement & Construction (EPC), and Operations & Maintenance (O&M) departments for the entire life cycle of a project including development, permitting, construction, and asset management phases
• Support the project Engineering and Design Engineering team:
  • Review draft construction set drawings for compliance to Nexamp and National Electric Code (NEC) compliance
  • Assist with code interpretation and Requests for Information (RFI) responses
  • Review grounding studies and thermal ampacity studies
  • Assist with equipment due diligence
• Support the Grid Integration and Design Engineering team:
  • Review, analyze, and interpret utility pre-screen reports, System Impact Studies, Interconnection Service Agreements, and utility negotiationsWitness test procedure review, code interpretation, protective settings development
  • Implementation of non-wires alternatives, selective curtailment, and other grid-edge technologies
  • Train and mentor junior engineering personnel
  • Complete Project design reviews; review of single line diagrams, three-line diagrams, and site layout designs for compliance with code, best practices, and utility requirements
  • Respond to RFIs on active construction projects as required
• Provide technical support to Nexamp commissioning:
  • Review medium voltage (MV) and high voltage (HV) equipment tests and factory tests
  • Develop mitigation plans for non-performance to establish safe operation
  • Review RDB files and relay test reports
  • Certify mechanical completion on construction complete projects
• Lead new product research and implementation, Standard Operating Procedures (SOPs), and best practices, and assist the Director in the identification of process improvements and lead initiatives

What you’ll bring:

• 10+ years of electrical engineering experience
• 4+ years of PV experience
• PE certification
• Utility scale design and HV substation experience, preferred
• NABCEP certification preferred
• ETAP, SKM, or AmpCalc modeling experience
• Familiarity with AcSELerator and RDB generation
• Familiarity of PSSE, Aspen, or PSCAD modeling experience
• Expertise industry standard design codes such as National Electric Code (NEC), International Building Code (IBC), International Fire Code, National Electric Safety Code (NESC), and other industry standards
• Strong knowledge of electrical principles, including medium voltage distribution, protection system coordination and relaying principles
• Knowledge of construction means and methods
• Valid Driver’s License or ability to obtain same
• Ability to work as part of a fast paced, multi-disciplinary team, demonstrated leadership capability of multi-disciplined teams
• Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today.
• Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization.   
• Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality.
• Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions.
• Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry.
• Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions

If you don’t meet 100% of the above qualifications, but see yourself contributing, please apply.

At Nexamp, our mission is to build the future of energy so it is clean, simple, and accessible for all. We are committed to providing a work environment free from discrimination. We are proud to be an equal opportunity employer. We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law. By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change.

You’ll love working here because:  

Not only will you get to take part in meaningful work and have the chance to change the world alongside innovative, dedicated, and motivated peers, but you will also have access to all the benefits that Nexamp offers! This includes our competitive compensation package; a 401(k) employer-match; health, dental, and vision insurance starting day one; flexible paid time off and holiday PTO; commuter benefits, and cell phone reimbursement. We have headquarters in Boston, MA and Chicago, IL, in addition to growing offices nationwide. We provide healthy snacks, coffee, service days and other volunteer opportunities, company outings, and more!  

Compensation:

The reasonably estimated salary for this role at Nexamp ranges from $160,000 - $180,000. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual bonus programs based on individual and company performance, non-annual sales incentive plans, or other non-annual incentive plans). Additionally, you may be eligible to participate in the Company’s stock option plan. Actual base salary may vary based upon, but is not limited to, skills and qualifications, internal equity, performance, and geographic location. 

Nexamp's People team manages all aspects of recruitment and hiring within our organization. We want to inform third-party recruiters, staffing firms, and related agencies that Nexamp does not accept unsolicited resumes. Resumes will only be considered from these entities if a signed agreement is in place and the People team explicitly authorizes external recruiting assistance for a specific position. Any unsolicited resumes received will be deemed the property of Nexamp. We want to emphasize that Nexamp is not liable for any fees associated with unsolicited resumes. 

Do you want to be a part of the clean energy movement? Are you passionate about improving our environment for this generation and those to follow? Are you ready to take on new challenges and collaborate with a future-focused team leading the way into new markets? Join Nexamp! 

This is where you can learn from industry leaders and become one yourself. It's fast-paced, mission-based work that challenges the status quo. Be on the team that's changing the world. 

What we’re looking for: 

Nexamp is growing our Electrical Engineering team, and looking to hire a Lead Electrical Engineer. You will be responsible for review of PV and ESS projects design by providing technical expertise in the interconnection, construction, and assisting in the commissioning of distributed energy resources (DERs).  This role requires an Electrical Engineer with experience in electrical infrastructure up to 345kV, including in-depth knowledge and expertise protective relaying and controls, and a strong working knowledge in applicable national codes including NEC and NESC. You will also will work closely with the Director of Electrical Engineering on department initiatives and process improvements.

We are ideally supporting hybrid work out of our Boston, Chicago or DC offices, but could support remote work if needed. You will report directly to our Director, Electrical Engineering.  

What you’ll do:  

• Specify and review equipment shop drawings for switchgear, transformers, reclosers and other major electrical equipment.
• Perform advanced electrical modeling in ETAP and AmpCalc to coordinate system protection, determine fault-duty ratings, calculate arc-flash hazards, and run step/touch grounding analysis
• Manage scope of work for 3rd party electrical engineers including but not limited to studies; protection coordination, power flow, arc flash, Step/touch grounding analysis, PSCAD and PSSE modeling, and substation design
• Provide technical support to Nexamp Development, Engineering, Procurement & Construction (EPC), and Operations & Maintenance (O&M) departments for the entire life cycle of a project including development, permitting, construction, and asset management phases
• Support the project Engineering and Design Engineering team:
  • Review draft construction set drawings for compliance to Nexamp and National Electric Code (NEC) compliance
  • Assist with code interpretation and Requests for Information (RFI) responses
  • Review grounding studies and thermal ampacity studies
  • Assist with equipment due diligence
• Support the Grid Integration and Design Engineering team:
  • Review, analyze, and interpret utility pre-screen reports, System Impact Studies, Interconnection Service Agreements, and utility negotiationsWitness test procedure review, code interpretation, protective settings development
  • Implementation of non-wires alternatives, selective curtailment, and other grid-edge technologies
  • Train and mentor junior engineering personnel
  • Complete Project design reviews; review of single line diagrams, three-line diagrams, and site layout designs for compliance with code, best practices, and utility requirements
  • Respond to RFIs on active construction projects as required
• Provide technical support to Nexamp commissioning:
  • Review medium voltage (MV) and high voltage (HV) equipment tests and factory tests
  • Develop mitigation plans for non-performance to establish safe operation
  • Review RDB files and relay test reports
  • Certify mechanical completion on construction complete projects
• Lead new product research and implementation, Standard Operating Procedures (SOPs), and best practices, and assist the Director in the identification of process improvements and lead initiatives

What you’ll bring:

• 10+ years of electrical engineering experience
• 4+ years of PV experience
• PE certification
• Utility scale design and HV substation experience, preferred
• NABCEP certification preferred
• ETAP, SKM, or AmpCalc modeling experience
• Familiarity with AcSELerator and RDB generation
• Familiarity of PSSE, Aspen, or PSCAD modeling experience
• Expertise industry standard design codes such as National Electric Code (NEC), International Building Code (IBC), International Fire Code, National Electric Safety Code (NESC), and other industry standards
• Strong knowledge of electrical principles, including medium voltage distribution, protection system coordination and relaying principles
• Knowledge of construction means and methods
• Valid Driver’s License or ability to obtain same
• Ability to work as part of a fast paced, multi-disciplinary team, demonstrated leadership capability of multi-disciplined teams
• Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today.
• Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization.   
• Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality.
• Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions.
• Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry.
• Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions

If you don’t meet 100% of the above qualifications, but see yourself contributing, please apply.

At Nexamp, our mission is to build the future of energy so it is clean, simple, and accessible for all. We are committed to providing a work environment free from discrimination. We are proud to be an equal opportunity employer. We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law. By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change.

You’ll love working here because:  

Not only will you get to take part in meaningful work and have the chance to change the world alongside innovative, dedicated, and motivated peers, but you will also have access to all the benefits that Nexamp offers! This includes our competitive compensation package; a 401(k) employer-match; health, dental, and vision insurance starting day one; flexible paid time off and holiday PTO; commuter benefits, and cell phone reimbursement. We have headquarters in Boston, MA and Chicago, IL, in addition to growing offices nationwide. We provide healthy snacks, coffee, service days and other volunteer opportunities, company outings, and more!  

Compensation:

The reasonably estimated salary for this role at Nexamp ranges from $160,000 - $180,000. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual bonus programs based on individual and company performance, non-annual sales incentive plans, or other non-annual incentive plans). Additionally, you may be eligible to participate in the Company’s stock option plan. Actual base salary may vary based upon, but is not limited to, skills and qualifications, internal equity, performance, and geographic location. 

Nexamp's People team manages all aspects of recruitment and hiring within our organization. We want to inform third-party recruiters, staffing firms, and related agencies that Nexamp does not accept unsolicited resumes. Resumes will only be considered from these entities if a signed agreement is in place and the People team explicitly authorizes external recruiting assistance for a specific position. Any unsolicited resumes received will be deemed the property of Nexamp. We want to emphasize that Nexamp is not liable for any fees associated with unsolicited resumes. 

Do you want to be a part of the clean energy movement? Are you passionate about improving our environment for this generation and those to follow? Are you ready to take on new challenges and collaborate with a future-focused team leading the way into new markets? Join Nexamp! 

This is where you can learn from industry leaders and become one yourself. It's fast-paced, mission-based work that challenges the status quo. Be on the team that's changing the world. 

What we’re looking for: 

Nexamp is growing our Electrical Engineering team, and looking to hire a Lead Electrical Engineer. You will be responsible for review of PV and ESS projects design by providing technical expertise in the interconnection, construction, and assisting in the commissioning of distributed energy resources (DERs).  This role requires an Electrical Engineer with experience in electrical infrastructure up to 345kV, including in-depth knowledge and expertise protective relaying and controls, and a strong working knowledge in applicable national codes including NEC and NESC. You will also will work closely with the Director of Electrical Engineering on department initiatives and process improvements.

We are ideally supporting hybrid work out of our Boston, Chicago or DC offices, but could support remote work if needed. You will report directly to our Director, Electrical Engineering.  

What you’ll do:  

• Specify and review equipment shop drawings for switchgear, transformers, reclosers and other major electrical equipment.
• Perform advanced electrical modeling in ETAP and AmpCalc to coordinate system protection, determine fault-duty ratings, calculate arc-flash hazards, and run step/touch grounding analysis
• Manage scope of work for 3rd party electrical engineers including but not limited to studies; protection coordination, power flow, arc flash, Step/touch grounding analysis, PSCAD and PSSE modeling, and substation design
• Provide technical support to Nexamp Development, Engineering, Procurement & Construction (EPC), and Operations & Maintenance (O&M) departments for the entire life cycle of a project including development, permitting, construction, and asset management phases
• Support the project Engineering and Design Engineering team:
  • Review draft construction set drawings for compliance to Nexamp and National Electric Code (NEC) compliance
  • Assist with code interpretation and Requests for Information (RFI) responses
  • Review grounding studies and thermal ampacity studies
  • Assist with equipment due diligence
• Support the Grid Integration and Design Engineering team:
  • Review, analyze, and interpret utility pre-screen reports, System Impact Studies, Interconnection Service Agreements, and utility negotiationsWitness test procedure review, code interpretation, protective settings development
  • Implementation of non-wires alternatives, selective curtailment, and other grid-edge technologies
  • Train and mentor junior engineering personnel
  • Complete Project design reviews; review of single line diagrams, three-line diagrams, and site layout designs for compliance with code, best practices, and utility requirements
  • Respond to RFIs on active construction projects as required
• Provide technical support to Nexamp commissioning:
  • Review medium voltage (MV) and high voltage (HV) equipment tests and factory tests
  • Develop mitigation plans for non-performance to establish safe operation
  • Review RDB files and relay test reports
  • Certify mechanical completion on construction complete projects
• Lead new product research and implementation, Standard Operating Procedures (SOPs), and best practices, and assist the Director in the identification of process improvements and lead initiatives

What you’ll bring:

• 10+ years of electrical engineering experience
• 4+ years of PV experience
• PE certification
• Utility scale design and HV substation experience, preferred
• NABCEP certification preferred
• ETAP, SKM, or AmpCalc modeling experience
• Familiarity with AcSELerator and RDB generation
• Familiarity of PSSE, Aspen, or PSCAD modeling experience
• Expertise industry standard design codes such as National Electric Code (NEC), International Building Code (IBC), International Fire Code, National Electric Safety Code (NESC), and other industry standards
• Strong knowledge of electrical principles, including medium voltage distribution, protection system coordination and relaying principles
• Knowledge of construction means and methods
• Valid Driver’s License or ability to obtain same
• Ability to work as part of a fast paced, multi-disciplinary team, demonstrated leadership capability of multi-disciplined teams
• Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today.
• Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization.   
• Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality.
• Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions.
• Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry.
• Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions

If you don’t meet 100% of the above qualifications, but see yourself contributing, please apply.

At Nexamp, our mission is to build the future of energy so it is clean, simple, and accessible for all. We are committed to providing a work environment free from discrimination. We are proud to be an equal opportunity employer. We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law. By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change.

You’ll love working here because:  

Not only will you get to take part in meaningful work and have the chance to change the world alongside innovative, dedicated, and motivated peers, but you will also have access to all the benefits that Nexamp offers! This includes our competitive compensation package; a 401(k) employer-match; health, dental, and vision insurance starting day one; flexible paid time off and holiday PTO; commuter benefits, and cell phone reimbursement. We have headquarters in Boston, MA and Chicago, IL, in addition to growing offices nationwide. We provide healthy snacks, coffee, service days and other volunteer opportunities, company outings, and more!  

Compensation:

The reasonably estimated salary for this role at Nexamp ranges from $160,000 - $180,000. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual bonus programs based on individual and company performance, non-annual sales incentive plans, or other non-annual incentive plans). Additionally, you may be eligible to participate in the Company’s stock option plan. Actual base salary may vary based upon, but is not limited to, skills and qualifications, internal equity, performance, and geographic location. 

Nexamp's People team manages all aspects of recruitment and hiring within our organization. We want to inform third-party recruiters, staffing firms, and related agencies that Nexamp does not accept unsolicited resumes. Resumes will only be considered from these entities if a signed agreement is in place and the People team explicitly authorizes external recruiting assistance for a specific position. Any unsolicited resumes received will be deemed the property of Nexamp. We want to emphasize that Nexamp is not liable for any fees associated with unsolicited resumes. 

Do you want to be a part of the clean energy movement? Are you passionate about improving our environment for this generation and those to follow? Are you ready to take on new challenges and collaborate with a future-focused team leading the way into new markets? Join Nexamp! 

This is where you can learn from industry leaders and become one yourself. It's fast-paced, mission-based work that challenges the status quo. Be on the team that's changing the world. 

What we’re looking for: 

Nexamp is looking to hire an Asset Management Accounting Manager to join it's Asset Management team. You will be responsible for driving month end functions working with the project accounting team and leading the Company’s financial reporting to investors and lenders under US GAAP and IFRS. The individual in this position will have the opportunity for future growth and development amongst a group of hard working and fun professionals.  

We are accepting candidates from our hub offices in Boston, MA, Chicago, IL or New York, NY, where you will be hybrid. You will report to the Senior Director, Accounting - Asset Management.

What you’ll do:  

• Drive the monthly, quarterly, and annual close of the corporate and project companies, which includes (but is not limited to) approving journal entries, maintaining monthly reconciliations, preparing financials (balance sheet, P&L, equity statement and cash flow statement), and performing quarterly and annual covenant calculations.  
• Manage a team of staff and senior accountants including hiring, onboarding, cross-training, overseeing day to day activities, and evaluating performances.  
• Assist in creating annual budgets and maintain budget-to-actuals for all projects on a monthly and quarterly basis.  
• Lead projects for ERP improvements working with third party consultants and other departments to scale processes and making them more efficient. 
• Design and implement processes for new business operations taking into consideration the relevant accounting principles and guidance.  
• Work closely with Asset Management department by supervising invoice creation, deposits, and collections and reporting KPIs to management.  
• Work with audit seniors, manager, and partner for project and consolidated audits by completing PBC lists, providing explanations and supporting documentation for audit testing throughout the G/L, and assisting with preparation of the financials and footnotes.  
• Prepare ad hoc reports for management – including various department requests. 

What you’ll bring: 

• 3-4 years of Public Accounting or 5-6 private experience preferred.  
• Solid understanding of generally accepted accounting principles and the ability to do research to find solutions for accounting issues.  
• Ability to communicate effectively with the accounting team, executive management and all departments across the organization.  
• Experience with accounting systems; NetSuite strongly preferred.   
• Strict attention to detail, ability to work independently and efficiently.  
• Ability to think critically, be proactive, and problem solve.  
• Strong Microsoft Office and overall computer skills. 
• Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today.
• Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization.   
• Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality. 
• Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions. 
• Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry. 
• Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions.  

If you don’t meet 100% of the above qualifications, but see yourself contributing, please apply.

At Nexamp, our mission is to build the future of energy so it is clean, simple, and accessible for all. We are committed to providing a work environment free from discrimination. We are proud to be an equal opportunity employer. We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law. By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change.

You’ll love working here because:  

Not only will you get to take part in meaningful work and have the chance to change the world alongside innovative, dedicated, and motivated peers, but you will also have access to all the benefits that Nexamp offers! This includes our competitive compensation package; a 401(k) employer-match; health, dental, and vision insurance starting day one; flexible paid time off and holiday PTO; commuter benefits, and cell phone reimbursement. We have headquarters in Boston, MA and Chicago, IL, in addition to growing offices nationwide. We provide healthy snacks, coffee, service days and other volunteer opportunities, company outings, and more!  

Compensation:  

The reasonably estimated salary for this role at Nexamp ranges from $120,000 - $135,000. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual bonus programs based on individual and company performance, non-annual sales incentive plans, or other non-annual incentive plans). Additionally, you may be eligible to participate in the Company’s stock option plan. Actual base salary may vary based upon, but is not limited to, skills and qualifications, internal equity, performance, and geographic location.

Nexamp's People team manages all aspects of recruitment and hiring within our organization. We want to inform third-party recruiters, staffing firms, and related agencies that Nexamp does not accept unsolicited resumes. Resumes will only be considered from these entities if a signed agreement is in place and the People team explicitly authorizes external recruiting assistance for a specific position. Any unsolicited resumes received will be deemed the property of Nexamp. We want to emphasize that Nexamp is not liable for any fees associated with unsolicited resumes. 

Do you want to be a part of the clean energy movement? Are you passionate about improving our environment for this generation and those to follow? Are you ready to take on new challenges and collaborate with a future-focused team leading the way into new markets? Join Nexamp! 

This is where you can learn from industry leaders and become one yourself. It's fast-paced, mission-based work that challenges the status quo. Be on the team that's changing the world. 

What we’re looking for: 

Nexamp is looking to hire a Senior Business Transformation Manager. You will be responsible to lead a portfolio of cross-functional initiatives that improve how work gets done across the company. You will combine continuous improvement expertise (Lean, Six Sigma, operational excellence) with broader transformation project leadership, driving changes in process, operating model, and ways of working.  You will own end-to-end delivery of initiatives that optimize and standardize core business processes , clarify roles, decision rights, and handoffs (org and operating model design)  and embed change management and adoption practices that stick. You will work closely with leaders across Nexamp to define problems, co-create solutions, and measure impact. This role is strategic and hands-on, ideal for someone who can operate in ambiguity, influence senior stakeholders, and drive measurable, sustainable improvement.  

We are supporting hybrid work out of either our Boston, Chicago, or Washington D.C. offices. You will report to the Director, Transformation. 

What you’ll do:  

• Lead complex, cross-functional transformation initiatives end-to-end, from problem framing and current-state diagnosis through future-state design, implementation, and sustainment.
  Scope, prioritize, and sequence portfolio work in alignment with Transformation’s operating model and enterprise priorities, balancing speed, risk, practicality, and the right level of standardization or control.
• Apply Lean, Six Sigma, and continuous improvement methods to identify root causes, redesign workflows and operating models, and reduce waste, variability, and friction.
• Analyze and redesign processes, governance, and organizational structures, clarifying ownership, decision rights, handoffs, role architecture, and operating model gaps to improve effectiveness and scalability.
• Develop standardized workflows, governance mechanisms, and decision frameworks e.g.,decisiongates, RACI/RAPID, playbookse.g. that increase predictability, accountability, and consistency.
• Use quantitative and qualitative data, including scenario modeling and impact metrics, to evaluate tradeoffs, prioritize opportunities, and communicate clear, decision-ready recommendations.
• Identify technology, automation, and people-related enablement opportunities, translating redesigned processes and operating models into clear requirements, capability gaps, and change implications for Product & Tech, People, and other partners.
• Build and execute change strategies that include stakeholder alignment, communications, training, adoption metrics, and reinforcement plans to ensure new ways of working are implemented and sustained.
• Partner closely with leaders and cross-functional teams across Nexamp to align process, structure, people, and technology changes, facilitate workshops, and deliver executive-ready communications and presentations

What you’ll bring:  

• 7+ years of experience in transformation, continuous improvement, operations, consulting, or related fields, including 3+ years leading complex, cross-functional initiatives from discovery through implementation and sustainment.
• Strong expertise in process improvement and operating model design, including Lean/Six Sigma methodologies, process mapping, root cause analysis, and clarifying roles, responsibilities, and decision rights.
• Proven project, program, and change management capabilities, including planning, risk management, stakeholder engagement, communications, and adoption measurement.
• Bachelor’s degree in Business, Engineering, Operations, Organizational Development, or a related field, or equivalent experience.
• Strong analytical and problem-solving skills, with the ability to use data to identify root causes, evaluate opportunities, and translate findings into clear recommendations and action.
• Excellent written, verbal, and executive communication skills, with the ability to tailor messaging across audiences.
• Strong relationship-building and influence skills, with the ability to align stakeholders and drive progress without formal authority.
• Comfortable working in fast-paced, evolving environments, balancing ambiguity with pragmatic execution and a strong ownership mindset.
• Preferred: certifications such as Lean Six Sigma, PMP, PRINCE2, or Prosci.
• Preferred: experience with organizational design, digital transformation, automation, data visualization, and complex asset-heavy industries such as energy or infrastructure.
• Proficient in Excel/Sheets, PowerPoint/Slides, and creating clear, compelling narratives for senior audiences.
• Demonstrated commitment to continuous improvement, accountability, collaboration, and Nexamp’s mission to solve tomorrow’s climate crisis today.

If you don’t meet 100% of the above qualifications, but see yourself contributing, please apply.

At Nexamp, our mission is to build the future of energy so it is clean, simple, and accessible for all. We are committed to providing a work environment free from discrimination. We are proud to be an equal opportunity employer. We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law. By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change.

You’ll love working here because:  

Not only will you get to take part in meaningful work and have the chance to change the world alongside innovative, dedicated, and motivated peers, but you will also have access to all the benefits that Nexamp offers! This includes our competitive compensation package; a 401(k) employer-match; health, dental, and vision insurance starting day one; flexible paid time off and holiday PTO; commuter benefits, and cell phone reimbursement. We have headquarters in Boston, MA and Chicago, IL, in addition to growing offices nationwide. We provide healthy snacks, coffee, service days and other volunteer opportunities, company outings, and more!  

Compensation 

The reasonably estimated salary for this role at Nexamp ranges from $136,000 - $152,000. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual bonus programs based on individual and company performance, non-annual sales incentive plans, or other non-annual incentive plans). Additionally, you may be eligible to participate in the Company’s stock option plan. Actual base salary may vary based upon, but is not limited to, skills and qualifications, internal equity, performance, and geographic location. 

Nexamp's People team manages all aspects of recruitment and hiring within our organization. We want to inform third-party recruiters, staffing firms, and related agencies that Nexamp does not accept unsolicited resumes. Resumes will only be considered from these entities if a signed agreement is in place and the People team explicitly authorizes external recruiting assistance for a specific position. Any unsolicited resumes received will be deemed the property of Nexamp. We want to emphasize that Nexamp is not liable for any fees associated with unsolicited resumes. 

Do you want to be a part of the clean energy movement? Are you passionate about improving our environment for this generation and those to follow? Are you ready to take on new challenges and collaborate with a future-focused team leading the way into new markets? Join Nexamp! 

This is where you can learn from industry leaders and become one yourself. It's fast-paced, mission-based work that challenges the status quo. Be on the team that's changing the world. 

What we’re looking for: 

Nexamp is looking to hire a Senior Business Transformation Manager. You will be responsible to lead a portfolio of cross-functional initiatives that improve how work gets done across the company. You will combine continuous improvement expertise (Lean, Six Sigma, operational excellence) with broader transformation project leadership, driving changes in process, operating model, and ways of working.  You will own end-to-end delivery of initiatives that optimize and standardize core business processes , clarify roles, decision rights, and handoffs (org and operating model design)  and embed change management and adoption practices that stick. You will work closely with leaders across Nexamp to define problems, co-create solutions, and measure impact. This role is strategic and hands-on, ideal for someone who can operate in ambiguity, influence senior stakeholders, and drive measurable, sustainable improvement.  

We are supporting hybrid work out of either our Boston, Chicago, or Washington D.C. offices. You will report to the Director, Transformation. 

What you’ll do:  

• Lead complex, cross-functional transformation initiatives end-to-end, from problem framing and current-state diagnosis through future-state design, implementation, and sustainment.
  Scope, prioritize, and sequence portfolio work in alignment with Transformation’s operating model and enterprise priorities, balancing speed, risk, practicality, and the right level of standardization or control.
• Apply Lean, Six Sigma, and continuous improvement methods to identify root causes, redesign workflows and operating models, and reduce waste, variability, and friction.
• Analyze and redesign processes, governance, and organizational structures, clarifying ownership, decision rights, handoffs, role architecture, and operating model gaps to improve effectiveness and scalability.
• Develop standardized workflows, governance mechanisms, and decision frameworks e.g.,decisiongates, RACI/RAPID, playbookse.g. that increase predictability, accountability, and consistency.
• Use quantitative and qualitative data, including scenario modeling and impact metrics, to evaluate tradeoffs, prioritize opportunities, and communicate clear, decision-ready recommendations.
• Identify technology, automation, and people-related enablement opportunities, translating redesigned processes and operating models into clear requirements, capability gaps, and change implications for Product & Tech, People, and other partners.
• Build and execute change strategies that include stakeholder alignment, communications, training, adoption metrics, and reinforcement plans to ensure new ways of working are implemented and sustained.
• Partner closely with leaders and cross-functional teams across Nexamp to align process, structure, people, and technology changes, facilitate workshops, and deliver executive-ready communications and presentations

What you’ll bring:  

• 7+ years of experience in transformation, continuous improvement, operations, consulting, or related fields, including 3+ years leading complex, cross-functional initiatives from discovery through implementation and sustainment.
• Strong expertise in process improvement and operating model design, including Lean/Six Sigma methodologies, process mapping, root cause analysis, and clarifying roles, responsibilities, and decision rights.
• Proven project, program, and change management capabilities, including planning, risk management, stakeholder engagement, communications, and adoption measurement.
• Bachelor’s degree in Business, Engineering, Operations, Organizational Development, or a related field, or equivalent experience.
• Strong analytical and problem-solving skills, with the ability to use data to identify root causes, evaluate opportunities, and translate findings into clear recommendations and action.
• Excellent written, verbal, and executive communication skills, with the ability to tailor messaging across audiences.
• Strong relationship-building and influence skills, with the ability to align stakeholders and drive progress without formal authority.
• Comfortable working in fast-paced, evolving environments, balancing ambiguity with pragmatic execution and a strong ownership mindset.
• Preferred: certifications such as Lean Six Sigma, PMP, PRINCE2, or Prosci.
• Preferred: experience with organizational design, digital transformation, automation, data visualization, and complex asset-heavy industries such as energy or infrastructure.
• Proficient in Excel/Sheets, PowerPoint/Slides, and creating clear, compelling narratives for senior audiences.
• Demonstrated commitment to continuous improvement, accountability, collaboration, and Nexamp’s mission to solve tomorrow’s climate crisis today.

If you don’t meet 100% of the above qualifications, but see yourself contributing, please apply.

At Nexamp, our mission is to build the future of energy so it is clean, simple, and accessible for all. We are committed to providing a work environment free from discrimination. We are proud to be an equal opportunity employer. We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law. By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change.

You’ll love working here because:  

Not only will you get to take part in meaningful work and have the chance to change the world alongside innovative, dedicated, and motivated peers, but you will also have access to all the benefits that Nexamp offers! This includes our competitive compensation package; a 401(k) employer-match; health, dental, and vision insurance starting day one; flexible paid time off and holiday PTO; commuter benefits, and cell phone reimbursement. We have headquarters in Boston, MA and Chicago, IL, in addition to growing offices nationwide. We provide healthy snacks, coffee, service days and other volunteer opportunities, company outings, and more!  

Compensation 

The reasonably estimated salary for this role at Nexamp ranges from $136,000 - $152,000. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual bonus programs based on individual and company performance, non-annual sales incentive plans, or other non-annual incentive plans). Additionally, you may be eligible to participate in the Company’s stock option plan. Actual base salary may vary based upon, but is not limited to, skills and qualifications, internal equity, performance, and geographic location. 

Nexamp's People team manages all aspects of recruitment and hiring within our organization. We want to inform third-party recruiters, staffing firms, and related agencies that Nexamp does not accept unsolicited resumes. Resumes will only be considered from these entities if a signed agreement is in place and the People team explicitly authorizes external recruiting assistance for a specific position. Any unsolicited resumes received will be deemed the property of Nexamp. We want to emphasize that Nexamp is not liable for any fees associated with unsolicited resumes. 

Do you want to be a part of the clean energy movement? Are you passionate about improving our environment for this generation and those to follow? Are you ready to take on new challenges and collaborate with a future-focused team leading the way into new markets? Join Nexamp! 

This is where you can learn from industry leaders and become one yourself. It's fast-paced, mission-based work that challenges the status quo. Be on the team that's changing the world. 

What we’re looking for: 

Nexamp is looking to hire a Senior Business Transformation Manager. You will be responsible to lead a portfolio of cross-functional initiatives that improve how work gets done across the company. You will combine continuous improvement expertise (Lean, Six Sigma, operational excellence) with broader transformation project leadership, driving changes in process, operating model, and ways of working.  You will own end-to-end delivery of initiatives that optimize and standardize core business processes , clarify roles, decision rights, and handoffs (org and operating model design)  and embed change management and adoption practices that stick. You will work closely with leaders across Nexamp to define problems, co-create solutions, and measure impact. This role is strategic and hands-on, ideal for someone who can operate in ambiguity, influence senior stakeholders, and drive measurable, sustainable improvement.  

We are supporting hybrid work out of either our Boston, Chicago, or Washington D.C. offices. You will report to the Director, Transformation. 

What you’ll do:  

• Lead complex, cross-functional transformation initiatives end-to-end, from problem framing and current-state diagnosis through future-state design, implementation, and sustainment.
  Scope, prioritize, and sequence portfolio work in alignment with Transformation’s operating model and enterprise priorities, balancing speed, risk, practicality, and the right level of standardization or control.
• Apply Lean, Six Sigma, and continuous improvement methods to identify root causes, redesign workflows and operating models, and reduce waste, variability, and friction.
• Analyze and redesign processes, governance, and organizational structures, clarifying ownership, decision rights, handoffs, role architecture, and operating model gaps to improve effectiveness and scalability.
• Develop standardized workflows, governance mechanisms, and decision frameworks e.g.,decisiongates, RACI/RAPID, playbookse.g. that increase predictability, accountability, and consistency.
• Use quantitative and qualitative data, including scenario modeling and impact metrics, to evaluate tradeoffs, prioritize opportunities, and communicate clear, decision-ready recommendations.
• Identify technology, automation, and people-related enablement opportunities, translating redesigned processes and operating models into clear requirements, capability gaps, and change implications for Product & Tech, People, and other partners.
• Build and execute change strategies that include stakeholder alignment, communications, training, adoption metrics, and reinforcement plans to ensure new ways of working are implemented and sustained.
• Partner closely with leaders and cross-functional teams across Nexamp to align process, structure, people, and technology changes, facilitate workshops, and deliver executive-ready communications and presentations

What you’ll bring:  

• 7+ years of experience in transformation, continuous improvement, operations, consulting, or related fields, including 3+ years leading complex, cross-functional initiatives from discovery through implementation and sustainment.
• Strong expertise in process improvement and operating model design, including Lean/Six Sigma methodologies, process mapping, root cause analysis, and clarifying roles, responsibilities, and decision rights.
• Proven project, program, and change management capabilities, including planning, risk management, stakeholder engagement, communications, and adoption measurement.
• Bachelor’s degree in Business, Engineering, Operations, Organizational Development, or a related field, or equivalent experience.
• Strong analytical and problem-solving skills, with the ability to use data to identify root causes, evaluate opportunities, and translate findings into clear recommendations and action.
• Excellent written, verbal, and executive communication skills, with the ability to tailor messaging across audiences.
• Strong relationship-building and influence skills, with the ability to align stakeholders and drive progress without formal authority.
• Comfortable working in fast-paced, evolving environments, balancing ambiguity with pragmatic execution and a strong ownership mindset.
• Preferred: certifications such as Lean Six Sigma, PMP, PRINCE2, or Prosci.
• Preferred: experience with organizational design, digital transformation, automation, data visualization, and complex asset-heavy industries such as energy or infrastructure.
• Proficient in Excel/Sheets, PowerPoint/Slides, and creating clear, compelling narratives for senior audiences.
• Demonstrated commitment to continuous improvement, accountability, collaboration, and Nexamp’s mission to solve tomorrow’s climate crisis today.

If you don’t meet 100% of the above qualifications, but see yourself contributing, please apply.

At Nexamp, our mission is to build the future of energy so it is clean, simple, and accessible for all. We are committed to providing a work environment free from discrimination. We are proud to be an equal opportunity employer. We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law. By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change.

You’ll love working here because:  

Not only will you get to take part in meaningful work and have the chance to change the world alongside innovative, dedicated, and motivated peers, but you will also have access to all the benefits that Nexamp offers! This includes our competitive compensation package; a 401(k) employer-match; health, dental, and vision insurance starting day one; flexible paid time off and holiday PTO; commuter benefits, and cell phone reimbursement. We have headquarters in Boston, MA and Chicago, IL, in addition to growing offices nationwide. We provide healthy snacks, coffee, service days and other volunteer opportunities, company outings, and more!  

Compensation 

The reasonably estimated salary for this role at Nexamp ranges from $127,000 - $142,000. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual bonus programs based on individual and company performance, non-annual sales incentive plans, or other non-annual incentive plans). Additionally, you may be eligible to participate in the Company’s stock option plan. Actual base salary may vary based upon, but is not limited to, skills and qualifications, internal equity, performance, and geographic location. 

Nexamp's People team manages all aspects of recruitment and hiring within our organization. We want to inform third-party recruiters, staffing firms, and related agencies that Nexamp does not accept unsolicited resumes. Resumes will only be considered from these entities if a signed agreement is in place and the People team explicitly authorizes external recruiting assistance for a specific position. Any unsolicited resumes received will be deemed the property of Nexamp. We want to emphasize that Nexamp is not liable for any fees associated with unsolicited resumes. 

About Rewards Network

Celebrating 41 years in business, Rewards Network has helped restaurants increase their revenue, traffic, and customer engagement through our innovative financial, marketing services, and premier dining rewards programs. We connect diners to fantastic restaurant experiences by offering unique card-linked offers.  Our offers leverage advanced technology and powerful data analytics, providing value to our restaurants, diners, and strategic partners' loyalty programs.

Our Culture 

At Rewards Network, you will find a passionate and diverse group of professionals that enjoy working collaboratively, solving problems, and taking ownership of not only their own careers and success, but the success and continued growth of the organization. We take pride in partnering with the world's most powerful loyalty programs to bring full price paying customers and better ways to access working capital options to local restaurants. We offer a challenging and rewarding environment where you can maximize your potential.

Job Overview

Rewards Network is investing in AI to expand what our Sales and Operations teams can accomplish — improving output quality, increasing throughput, and enabling the organization to grow its impact without proportional resource growth.

The AI Operations Specialist is responsible for agent training, maintaining, refining, and supporting the adoption of AI solutions that enable Sales and Operations teams to perform at their best. This role works at the intersection of technology and people, partnering closely with Sales, Operations, and Product teams to support and coach users, maximize adoption, and continuously improve AI tools based on user feedback.
Once solutions are live, this role stays engaged: gathering user feedback, suggesting improvements, and building the AI literacy across the organization that makes adoption stick. 

This is a hybrid position with in office presence 3 days a week (Tuesday-Thursday) at our downtown Chicago office. 

What you’ll bring to the table: (Responsibilities) 

• Configure and train AI agents. Define how agents think, respond, and act — setting instructions, topics, guardrails, and behaviors that make them effective in real operational contexts. Initially focused on refining existing agents, with future responsibility for creating new solutions as adoption matures.
• Configure AI workflows and agent behavior across a variety of platforms including Salesforce Agentforce, Microsoft Copilot Studio, Claude, and Power Automate — translating business requirements into instructions, guardrails, and responses that drive operational performance.
• Maintain deployed solutions and monitor ongoing performance — tracking output quality, identifying gaps, and keeping solutions functioning reliably across user groups.
• Suggest and implement enhancements based on user feedback and operational performance data, maintaining a continuous improvement cycle between end users and deployed tools.
• Drive AI literacy across Sales and Operations. Develop best-practice guidance and deliver hands-on enablement that helps teams get more out of the tools they use, improving both adoption depth and output quality.
• Gather and close the feedback loop. Actively collect input from end users, translate their experience into prioritized improvements, and serve as the primary conduit between the people using the tools and the people building them.
• Coordinate with Product and Operations teams on efficiency initiatives — ensuring agent training and configuration aligns with platform implementation and RTB process requirements.
• Evaluate emerging AI tools and platforms. Stay current on the AI landscape and bring forward-looking recommendations on new capabilities, tools, and enhancement opportunities to leadership.
• Support change management and adoption by developing communications, training materials, and rollout plans that drive sustainable adoption of new AI workflows and tools across the organization.

Do you have the right mix of ingredients: (Requirements)

• Bachelor’s degree in Business, Information Systems, or other related field
• 2–4 years of experience in operations role with responsibility in AI workflow augmentation and automation 
• Experience with using AI automation platforms in a business setting (Agentforce, Copilot Studio, Claude, or equivalent)
• Demonstrated ability to translate business requirements into solutions, manage operational change, and communicate clearly in both directions 
• Genuine passion for AI — actively experiments with tools, follows the space closely, and forms informed opinions from direct experience
• Strong analytical and problem-solving skills; able to diagnose operational friction and design effective AI-enabled solutions
• Logical, semi-technical mindset — comfortable structuring agent instructions, defining guardrails, and testing behavior 
• Excellent communication and interpersonal skills — able to translate between technical and non-technical audiences with clarity, coach and support peers, and build strong collaborative relationships
• Collaborative working style with a demonstrated ability to influence without authority across Sales, Operations, and Product teams
• Commitment to continuous improvement — finds satisfaction in iterating on solutions based on real user feedback
• Strong project coordination skills; keeps stakeholders informed and work moving forward
• Comfortable operating in ambiguity; able to define a path forward when the playbook doesn’t exist yet

Education, Certifications and Experience: (Preferred)

• Background in fintech, B2B SaaS, or revenue operations environments
• Prior experience in a change management, L&D, or internal enablement capacity

What you’ll love about us: 

• This is a full time, exempt position, and the base compensation for this opening is expected to be $85,000-$100,000, depending on level, candidate experience, skills and other factors. This position is eligible for a 7.5% bonus with a total compensation of $91,375-$107,500
• Competitive Paid Time Off and company holidays
• Generous dining reimbursement when you dine with our restaurant clients 
• 401(k) plan with a company match
• Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
• Partnership with Rx n Go, offering certain prescriptions for free
• Dental plan options and a vision plan
• Flexible Spending Accounts and a pre-tax commuter benefit program
• Accident, Critical Illness, and Hospital Indemnity Insurance Plans
• Short Term and Long Term disability 
• Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance 
• Employee Life Assistance Program
• Hybrid working space in our state of the art office downtown located by the Metra and Ogilvie train stations

Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.

The Pets Table is on a mission to reimagine pet food, one bowl at a time. We believe there’s a better way to feed our good boys and girls. A way that gives every pet - the long-haired, the short-legged, and the spotted alike - a seat at the table, with healthy recipes developed with vets and made from wholesome ingredients that humans trust.

We’re a new brand within the HelloFresh Group which launched in 2023 in the US. We’re incubated within the HelloFresh Group meaning we have the space to operate as a start up whilst also having the many benefits of being part of a larger organization. We’re looking to scale rapidly, to disrupt the pet food industry and to help pawrents improve their furry family members’ wellbeing.

We’re building a strong team and culture for The Pets Table. Every new hire has the ability and is encouraged to contribute to the success of this venture as well as the culture of the team. We know that hiring the right people makes a huge difference.

So, if you’re keen to join a high growth, entrepreneurial company where you can have an impact, then look no further!

Job Description:

The Senior Manager, Operations will be responsible for managing key weekly operations as well as special projects related to product and operations workstreams. You will have the opportunity to deep dive into different functional areas, designing and executing projects.  Areas of focus may include Fulfillment Management, Forecasting, Logistics, Operations Tech Enablement and KPI Tracking. The Senior Manager, Operations is highly agile, has a passion for diagnosing and bringing structure to complex business challenges (and is not afraid of getting their hands dirty!), and adept at change and stakeholder management.

You will ...

• Manage key weekly operations tasks to ensure boxes get out on time and correct every week
• Manage relationships and performance of all current and future 3PLs 
• Own carrier network strategy to optimize on time performance and cost, including onboarding new carriers
• Manage SCM tech roadmap and ensure order management process runs smoothly daily, including proactively conducting various analyses on weekly tech and order issues 
• Optimize and monitor fulfillment and shipping costs to meet margin goals
• Partner directly with COO to spearhead new product and operations related initiatives from inception
• Develop, lead and execute complex cross-functional project plans with clearly defined milestones, timelines, communication plans and task owners. This includes active stakeholder management and maintaining open lines of communication with project sponsors
• Lead continuous improvement projects. This may involve designing and prototyping systems and tools
• Be empowered and encouraged to propose new ideas to improve our product and operations

You are...

• Bold: you’re adventurous, outgoing and optimistic; you’re confident making decisions and taking calculated risk
• Entrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask, ‘what if’ and constantly challenge the status quo
• Versatile: you roll with the punches and don’t get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments
• Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency
• Team-oriented: you have a track record of working in cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization
• Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans
• Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none
• Agile —Thrive on shifting priorities and new challenges, willing to move forward without a roadmap, building and driving the needed structure
• A critical thinker — Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Enterprising — Seek to take up and start new projects. Able to achieve work with the risk of failure
• Creative — Challenge conventional methods and open to new ideas
• Driven by results — Independently push multiple projects to completion with a sense of urgency. Focus on activities that have tangible business outcomes and require little oversight to move projects forward
• A clear communicator — With solid written and oral communications skills. Able to clearly coordinate and provide information to co-workers
• Ability to influence key stakeholders, work cross-functionally and autonomously
• Goal-oriented with the ability to break complex, unstructured problems down into components of impact and derive quantifiable action items
• Capable of jumping into new challenges, quickly assessing what needs to be done, building a plan and executing flawlessly.
• Self-motivated, driven and able to work effectively both independently and in a team environment

At a minimum, you have...

• Bachelor’s Degree in related Business or operations fields or equivalent education/experience
• At least 5 years of related work experience, ideally with operations and/or data analytics experience
• Experience working in operational areas (ideally manufacturing, retail or similar). Management or operations consulting experience ideal
• Experience working on or managing complex projects in a hands-on analytical environment
• Proven experience establishing, implementing, and executing operational process
• Strong data and analytical skills with the ability to analyze large data sets skillfully by building complex models and identify/resolve problems quickly using sound and professional judgment
• Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management and with technical and non-technical people
• Ability to manage resources, budgets, vendors, and be able to lead and guide projects through completion

You’ll get…

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance.
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Working Conditions
It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

About the Role

The Verkada Team is seeking a Fulfillment Specialist to join our Fulfillment team remotely! We are looking for a self-starter to support our global Operations and Sales teams. This opportunity requires an experienced individual with excellent problem-solving abilities, high attention to detail, and a can-do attitude!

What You'll Do

• Communicate order and return status updates to customers and internal stakeholders via email, phone, and in person.
• Process incoming orders, validate purchase order contents are accurate, and engage with our warehouses to ensure timely dispatch.
• Process incoming returns from our customers and the warehouse. This includes receiving, categorizing, and initiating the refurbishment process.
• Work with the larger operations (Global Operations, Supply Chain) team to support inbound and outbound shipments, escalations and exceptions.
• Collaborate with Finance on various returns / orders issues.
• Take on other projects and tasks to help support Verkada operations

What You Bring

• +2 years minimum experience in a call center setting
• Email handling and order entry experience in high volume environment
• Proficient with both written and verbal communication (email and phone). Knowledge of email etiquette is required
• Ability to complete tasks and projects independently with minimal supervision, requiring self-discipline, self-motivation, and the ability to manage time effectively
• Strong attention to detail, comfortable working in a fast-paced startup environment, and a team player with a positive attitude
• Must be able to pass a customer service assessment
• NetSuite and Salesforce experience (not required, but a plus)
• Bachelor's Degree preferred
• Located in MST or CST timezone 

US Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Fertility Stipend 
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information

• You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

About the Role

As a National Channel Sales Manager, CDW (East), you'll be pivotal in scaling Verkada's reach and impact by developing and managing our strategic direct market resellers, CDW nationally. You'll be responsible for driving net new business through the channel—building pipeline and executing strategic plans that result in measurable growth.

This individual contributor role requires strategic thinking and hands-on execution as you collaborate across sales, marketing, and partner teams to grow Verkada’s presence nationally across the East Coast CDW locations and their headquarters in Illinois. 

What You’ll Do

In this role, you’ll be at the heart of Verkada’s mission, working hand-in-hand with our sales teams to drive growth and success with channel partners. You’ll be responsible for building pipeline and generating net new business through reseller partners while executing a best-in-class channel strategy. Here’s what you’ll own:

• Drive Net New Pipeline: Proactively identify and generate pipeline within CDW. Collaborate closely with field sales teams to co-sell and close high-value opportunities.
• Execute National Channel Strategy: Develop and manage a focused partner business plan for your territory that aligns with Verkada’s overall GTM objectives and quarterly sales targets.
• Empower Our Partners: Train and enable partner executives, sales teams, and technical stakeholders on Verkada’s full product portfolio, programs, and campaigns to ensure deep engagement and capability across all levels.
• Collaborate Cross-Functionally: Work closely with Verkada’s internal sales, marketing, and pre-sales teams to drive joint activities, including partner events, demand generation campaigns, and customer-facing initiatives.
• Lead with Insights: Conduct regular QBRs and ad-hoc business reviews with partners to align on priorities, track performance, celebrate wins, and identify opportunities for improvement.
• Strengthen the Channel Ecosystem: Influence partner sales teams to prioritize Verkada in key deals and business planning efforts. Leverage insights from the field to recommend improvements to Verkada’s channel tools, incentives, and partner program offerings.
• Drive Awareness and Demand: Lead and participate in regional in-person and virtual events to grow Verkada’s brand awareness, build community, and strengthen relationships with key partner contacts and stakeholders.
• Operate Strategically and Tactically: Own the full lifecycle of partner engagement in your region—from onboarding and enablement to pipeline development and revenue realization.
• This role requires regular travel, estimated to be more than 50% of the time, including both domestic and international destinations as needed. The successful candidate must be comfortable with frequent travel to support business operations, customer and partner engagements and team collaboration. 

What You Bring

• Experience & Success: 5+ years of channel sales or partner management experience with a strong track record of building new business within CDW. Recognition, such as President’s Club, is a plus.
• Strategic & Creative Thinking: A process-driven approach, complemented by innovative thinking to create scalable, partner-focused initiatives.
• Relationship-Builder: Ability to influence and engage across all levels—from partner sales reps to executive leadership.
• Technical Fluency: Comfortable navigating product discussions and sales operations. Proficiency in Salesforce, Excel, and business intelligence tools.
• Clear Communicator: Strong verbal and written communication skills with sharp attention to detail and a professional presence.
• Local to Chicago, IL is preferred, or Greater New York Area (NY, NJ, and CT). Must be open to at least 50%+ travel across the U.S to East CDW office locations. 

US Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information

• You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

About the Role

As a Channel Sales Manager, National Partners (Midwest) you'll be pivotal in scaling Verkada's reach and impact by developing and managing a network of high-performing LVARs (large value-added resellers). You'll be responsible for driving net new business through the channel—building pipeline and executing strategic plans that result in measurable growth.

This individual contributor role requires strategic thinking and hands-on execution as you collaborate across sales, marketing, and partner teams to grow Verkada’s presence nationally. 

What You’ll Do

In this role, you’ll be at the heart of Verkada’s mission, working hand-in-hand with our sales teams to drive growth and success with channel partners. You’ll be responsible for building pipeline and generating net new business through reseller partners while executing a best-in-class channel strategy. Here’s what you’ll own:

• Drive Net New Pipeline: Proactively identify and generate pipeline with named strategic Large VARs. Collaborate closely with field sales teams to co-sell and close high-value opportunities.
• Execute National Channel Strategy: Develop and manage a focused partner business plan for your territory that aligns with Verkada’s overall GTM objectives and quarterly sales targets.
• Empower Our Partners: Train and enable partner executives, sales teams, and technical stakeholders on Verkada’s full product portfolio, programs, and campaigns to ensure deep engagement and capability across all levels.
• Collaborate Cross-Functionally: Work closely with Verkada’s internal sales, marketing, and pre-sales teams to drive joint activities, including partner events, demand generation campaigns, and customer-facing initiatives.
• Lead with Insight: Conduct regular QBRs and ad-hoc business reviews with partners to align on priorities, track performance, celebrate wins, and identify opportunities for improvement.
• Strengthen the Channel Ecosystem: Influence partner sales teams to prioritize Verkada in key deals and business planning efforts. Leverage insights from the field to recommend improvements to Verkada’s channel tools, incentives, and partner program offerings.
• Drive Awareness and Demand: Lead and participate in regional in-person and virtual events to grow Verkada’s brand awareness, build community, and strengthen relationships with key partner contacts and stakeholders.
• Operate Strategically and Tactically: Own the full lifecycle of partner engagement in your region—from onboarding and enablement to pipeline development and revenue realization.
• This role requires regular travel, estimated to be more than 50% of the time, including both domestic and international destinations as needed. The successful candidate must be comfortable with frequent travel to support business operations, customer and partner engagements and team collaboration. 

What You Bring

• Experience & Success: 5+ years of channel sales or partner management experience with a strong track record of building new business via Security Integrators or IT LVAR partners. Experience managing and growing partners: Sentinel, NTT, World Wide Technologies, AHEAD, or Marco Technologies is highly preferred.
• Recognition, such as President’s Club, is a plus.
• Strategic & Creative Thinking: A process-driven approach, complemented by innovative thinking to create scalable, partner-focused initiatives.
• Relationship-Builder: Ability to influence and engage across all levels—from partner sales reps to executive leadership.
• Technical Fluency: Comfortable navigating product discussions and sales operations. Proficiency in Salesforce, Excel, and business intelligence tools.
• Clear Communicator: Strong verbal and written communication skills with sharp attention to detail and a professional presence.
• Midwest based (near a major city/airport): Must be open to 50% travel across the country.

US Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Fertility Stipend 
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information

• You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

About the Role

We are seeking a hardworking, driven individual with superb energy, passion and experience driving new business acquisition in the State and Local (municipalities of 250k+ populace and city gov with 500k+ populace) and Education(10k students +) (SLED) market. This person will join a growing Public Sector Field Sales team and will cover the Chicago region. The Enterprise Account Executive will play an integral role in developing the territory and will focus on formulating and executing a sales strategy within an assigned territory, resulting in new customer acquisition and revenue growth.

With Verkada’s consistent year over year growth, now is the perfect time to join the sales team. This is an outstanding career option for an enthusiastic sales professional looking to further their career in a fast paced dynamic environment while also being part of a rapidly growing start-up.

This position reports to the Regional Sales Director (Enterprise, North Central - SLED).

What You'll Do

• Develop and Implement a comprehensive territory plan
• Manage the entire sales process to ensure delivery against key performance metrics and quota, with a strong emphasis on net new business sales. This includes prospecting and outreach to new SLED business opportunities providing product demos, product trials, and strategic negotiations with customers and channel partners
• Meet or exceed individual targets and contribute to the overall team and company success. Proven ability to proactively penetrate new, untapped markets with greenfield accounts and achieve a quarterly quota of at least 1 qualified net new logo
• Initiate and manage expansion discussions to drive customer retention. This includes identifying customers’ goals and requirements, including budgetary constraints and key decision makers
• Devise a comprehensive customer acquisition strategy and partner with Verkada’s channel partner sales organization to establish channel partner initiatives that result in a minimum of 5 deal registrations each quarter
• Drive business growth and enhance market presence through a combination of customer engagements, marketing campaigns, executive briefings, industry conferences, events and market sector knowledge/intelligence 
• Gain an in-depth and detailed understanding of Verkada’s business and products to confidently sell to states, cities, counties, education agencies and special districts within your territory
• Create effective presentations and proposals; create urgency to drive deal closure, negotiate pricing and contractual agreements
• Provide account analysis, quarterly business reviews, and accurate revenue forecasts
• This role requires regular travel, estimated to be more than 50% of the time, including both domestic and international destinations as needed. The successful candidate must be comfortable with frequent travel to support business operations, customer and partner engagements and team collaboration

What You Bring

• 5-10+ years of quota-carrying software/hardware technology or channel sales with focus on building a greenfield territory and landing new business; 2+ years selling technical solutions or products to the Public Sector (SLED, Local Government, Municipalities) is a plus
• Proven track record of success in a sales-driven organization selling a highly complex technical solution (with the awards and references to prove it) 
• Willingness to have a strong field presence multiple days per week; Must live in territory & willingness to travel up to 50% 
• Possess a hunter sales mentality with a strong desire to be successful, and have a proven track record of prospecting, closing new logos, and landing major accounts against incumbents 
• Customer-focused with extensive experience developing customer relationships within SLED accounts. This includes relationships with Government Agencies, Higher Education Institutions, Solutions Partners, and Resellers 
• Experience managing longer, complex sales cycles This includes navigating the complexity of multiple buying stakeholders and the nuances of government and education buying 
• Experience collaborating with an internal channel partner team to sell through and with channel partners is a plus
• Relevant software or hardware industry experience in any of the following domains; security software or hardware, computer networking and “how the internet works”, subscription, SaaS, or Cloud software is a plus
• Strong knowledge and execution of MEDDIC is highly preferred
• Self-motivated, tenacious, confident, with a willingness to engage in prospecting to maintain individual funnels as expected 
• Intellectually curious High IQ, EQ and self-awareness
• Excellent communication skills (verbal and written) with peers, customers, and partners
• Thrive working in a fast paced dynamic environment with a strong sense of urgency
• BS/BA degree strongly preferred

US Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Fertility Stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information

About the Role

What You'll Do

• Develop and implement a comprehensive territory plan
• Manage the entire sales process to ensure delivery against key performance metrics and quota, with a strong emphasis on generating net new business sales. This includes prospecting and outreach, providing product demos and trials, and engaging in strategic negotiations with customers and channel partners
• Meet or exceed individual targets and contribute to the overall team and company success. This includes proactively penetrating greenfield accounts and achieving a quarterly quota of at least 2-3 qualified net new logos
• Initiate and manage expansion discussions to drive customer retention. This includes identifying customers’ goals and requirements, including budgetary constraints and key decision makers
• Devise a comprehensive customer acquisition strategy and partner with Verkada’s channel partner sales organization to establish channel partner initiatives that result in a minimum of 5 deal registrations each quarter
• Drive business growth and enhance market presence, and help enterprise organizations modernize their physical security solutions through a combination of customer engagements, marketing campaigns, executive briefings, industry conferences, events, and physical security market knowledge/intelligence
• Gain an in-depth and detailed understanding of Verkada’s business and products, as well as the physical security market to confidently sell to C-level executives within Enterprise organizations
• Create effective presentations and proposals; create urgency to drive deal closure, negotiate pricing, and contractual agreements
• Provide account analysis, conduct quarterly business reviews, and generate accurate revenue forecasts
• This role requires regular travel, estimated to be more than 50% of the time, including both domestic and international destinations as needed. The successful candidate must be comfortable with frequent travel to support business operations, customer and partner engagements, and team collaboration. 

What You Bring

• 5-10+ years quota carrying B2B software/hardware technology sales with a focus on building a greenfield territory and landing new business within an Enterprise organization; 3+ years Enterprise sales is highly preferred
• Proven track record of success in a sales-driven organization selling a highly complex technical solution (with the awards and references to prove it)
• Possess a hunter sales mentality with a strong desire to be successful, and have a proven track record of prospecting, closing new logos, and landing major accounts against incumbents
• Willingness to have a strong field presence multiple days per week; Must live in the territory & be willing to travel up to 50%
• A demonstrable track record of success managing longer, complex sales cycles and engaging with all levels from end users to business champions to C-level executives (Experience selling to CIO/CTO/CISO/CFO leaders at Fortune 1000 companies is highly preferred)
• Experience collaborating with internal and external channel partner teams to sell through and with channel partners is a plus
• Proven experience running a process-driven sales cycle 
• Relevant software or hardware industry experience in any of the following domains; security software, physical security, or hardware, computer networking and “how the internet works”, subscription, SaaS, or Cloud software is a plus
• Strong knowledge and execution of MEDDIC is highly preferred
• Self-motivated, tenacious, confident, with a willingness to engage in prospecting to maintain individual funnels as expected
• Intellectually curious High IQ, EQ, and self-awareness
• Excellent communication skills (verbal and written) with peers, customers, and partners
• Thrive working in a fast- paced, dynamic environment with a strong sense of urgency
• BS/BA degree strongly preferred
• Must live within Illinois or Wisconsin

Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and well-being of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan, and 80% for family premiums under all plans
• Nationwide medical, vision, and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax-saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO, and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information

• You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

JOB SUMMARY

The Wellness Advisor of Sunnyside* will be responsible for advising customers (recreational, medicinal and caregivers) in selecting the proper cannabis products for their needs and act as an ambassador of the company’s mission to normalize, professionalize and revolutionize cannabis. You will use your customer service, product knowledge and adherence to state compliance regulations to ensure a best-in-class experience. Wellness Advisors are responsible for the customer lifecycle from check-in to consultation, order fulfillment to checkout. In this role, compliance with applicable state and company regulations will be at the forefront of all tasks.

At Sunnyside, we believe the employee experience is paramount to all. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth. As a Wellness Advisor, you will have:

• The training to navigate different customer interactions and circumstances.
• A unique sales experience leading with a consultative & personalized approach.
• The opportunity to learn fundamental cannabis product knowledge & industry compliance standards.
• The opportunity expand your knowledge of cannabis products & industry compliance standards.
• Experience in a dynamic role that combines problem solving, inventory management, teamwork, technical skills, and customer service!

WHO YOU ARE

• You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success!
• You enjoy people! Consulting our customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty.
• You are resilient and agile! You use challenges as opportunities to acquire or master skills!
• You hold yourself to a high level of integrity. In an industry that is highly regulated, we trust in our employee’s commitment to always do the right thing.

CORE JOB DUTIES

• Greet customers, ensuring a best-in-class experience.
• Verify proper documentation and ID for customers.
• Conduct customer consultations and handle standard questions or complaints. Escalate any employee or customer issues to management.
• Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment.
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
• Apply effective selling and cross-selling techniques to build baskets.
• Verify the accuracy of orders being dispensed to customers in a timely fashion; perform bag and receipt checks.
• Label and package customer orders.
• Ensure product stock is organized and meets compliance regulations.
• Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures.
• Assist in maintaining accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
• Assist in performing routine inventory counts of all products.
• Follows all security protocols and safety standards as outlined in company SOPs.
• Assist with management responsibility of organizing sales floor merchandise and product displays.
• Assist in maintaining a clean, safe, and organized environment for customers and team.

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

• High School Diploma or equivalent.
• Minimum 1 year experience in customer service; retail or hospitality experience preferred.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
• Willingness to learn and understand cannabinoids and how they interact with the human body.
• Regularly required to type, sit, stand, bend, reach, push, pull, lift, carry and move about the dispensary

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

What is GustoPro?

GustoPro is a cloud-based platform built specifically for accounting firms. It empowers firms to streamline payroll, people operations, and advisory services for their clients, all within a single, integrated platform. GustoPro features client dashboards, automated workflows, robust reporting, and seamless integrations with other accounting software — enabling firms to elevate their client service and accelerate practice growth. Learn more about GustoPro

About The Role

As a Partner Account Executive for GustoPro, you will play a critical role in expanding Gusto's footprint within the accounting market by recruiting new accounting firm partners, enabling them to succeed on the platform, and driving them to a healthy, self-sufficient state before transitioning them to an Account Manager.

Working directly with our Head of Sales and Head of GustoPro Sales, you will shape our new partner sales motion while owning the full arc of partner activation — from first conversation to a successful handoff. The benchmark that tells us activation is working: 10 net new clients added and the firm's 30-day enablement plan complete.

You'll engage with C-level executives and senior payroll specialists at accounting firms, with a focus on large regional and national players. You'll act as a consultant, understanding their unique needs and demonstrating how GustoPro can boost efficiency and help them realize more value for their clients while delivering upside for the firm.

The Partner Onboarding Agreement — a 30-day enablement contract signed at close — is your operating document once a firm is in. It defines milestones, role responsibilities across the firm, and the incentive structure that keeps both sides accountable through activation.

We're looking for a true "builder" — someone who's excited to wear multiple hats, design systems and processes, and run experiments. Comfort with a dynamic environment and the ability to pivot when needed is essential.

Here's what you'll do day-to-day

• Evangelize the GustoPro solution to prospective accounting firms to grow our market share and meet and exceed monthly/quarterly sales targets.
• Collaborate closely with Sales Leaders to build out and refine our new partner sales process, with a focus on accelerating sales cycles (target 60–90 days) and maximizing close rates.
• Conduct compelling and persuasive product demos that showcase the value of GustoPro using data and insights, tailored to resonate with accounting firm executives.
• Negotiate and execute the Partner Onboarding Agreement, aligning on a 30-day enablement plan and client pipeline targets from day one.
• Serve as the primary Gusto contact during the 30-day enablement period — keeping the Champion certification track, Practice Member Academy completion, and Practice Lead go-to-market readiness all on schedule.
• Hold the firm's Strategic Lead accountable to Champion designation and kickoff commitments in Week 1; track certification milestones and coordinate with the partner success team to unlock incentives on time.
• Support Practice Leads in running positioning and discovery workshops and building a migration candidate pipeline across their book of business.
• Drive the partner to 10 net new client adds within 90 days of signing — the activation benchmark — by leading regular status calls, removing blockers, and coordinating migration scheduling across practice areas.
• Coordinate co-marketing activation (co-branded materials, joint email campaigns) once the 10-client milestone unlocks co-op marketing funds, and ensure cross-sell products (HI, 401k, WC, R&D TC) are introduced as adoption deepens.
• Prepare a structured handoff brief for the receiving Account Manager — including certified contacts, migration status, QBR baseline, revenue and usage snapshot, and flagged growth opportunities — and facilitate a warm introduction.
• Navigate and update internal and external stakeholders, including C-suite executives at Gusto, partners, and cross-functional teams throughout the activation window.
• Leverage AI tools and technologies to enhance sales workflows, streamline partner communications, and derive actionable insights from data to drive more effective prospecting, pipeline management, and partner engagement.
• Travel as needed to partner offices for onsite meetings, as well as to industry events and conferences to represent Gusto and strengthen partner relationships.

Here's what we're looking for

• 6+ years total work experience in sales, account management, or customer success, with a strong focus on enterprise clients.
• 3+ years of experience selling B2B SaaS products or managing partner relationships, ideally to accounting firms or related businesses.
• A consistent track record of exceeding sales quotas and building long-term client relationships, including negotiating complex six-figure contracts.
• Experience and comfort working quick sales cycles (60–90 days average).
• Deep understanding of the accounting firm landscape, including their business models, challenges, and technology needs — particularly the CAS/advisory and payroll practices.
• Strong ability to articulate contractual, technical, and financial value points to partners, internal senior leaders, and executive leaders.
• Equally comfortable in a closing motion and a post-close enablement and coordination role — you see getting a firm to 10 clients as part of the sale, not separate from it.
• Strong analytical and problem-solving abilities — you're a strategic thinker who can identify risk and opportunity across a portfolio.
• Ability to quickly learn our product so you are credible with prospects and partners alike.
• Comfort and proficiency with AI-powered tools and technologies, with a willingness to adopt and integrate AI into daily sales and partner management workflows to improve efficiency and outcomes.
• Experience with CRM and sales software (e.g., Salesforce, ZoomInfo, Tableau).

Compensation

Our target on-target earnings (OTE) compensation for this role is $125,000/yr to $150,000/yr in Denver, Las Vegas, Chicago, Atlanta & most remote locations, $155,000/yr to $182,000/yr for San Francisco & New York and $120,000 to $180,000 CAD for Toronto. This OTE is structured with a target 70% base pay and 30% commission pay with an uncapped commission structure. Final offer amounts and the exact base/commission split are determined by multiple factors including candidate location, experience, and expertise and may vary from the amounts listed above.

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About Tackle, an AppDirect Subsidiary

Tackle, a business unit of AppDirect, is the leading solution built to help software companies generate revenue through data-driven Cloud go-to-market (Cloud GTM). Our platform and team help customers identify the right buyers, grow cloud co-sell relationships, and transact efficiently at scale through AWS, Google Cloud, and Microsoft.

Tackle serves more than 500 software companies—including CrowdStrike, HashiCorp, New Relic, and Snyk—from high-growth startups to the largest software companies in the world.

About You

You are a strategic, customer-obsessed professional who thrives at the intersection of cloud technology, partnerships, and consultative success management. You have a passion for helping software companies unlock revenue through cloud marketplaces (AWS, Microsoft Azure, Google Cloud) and a proven track record of building executive-level relationships, driving adoption, and delivering measurable business outcomes. You simplify complexity, accelerate time-to-value, and build lasting partnerships grounded in trust and shared success. You are energized by the pace of a hyper-growth SaaS environment and excited to serve as a trusted advisor who helps customers revolutionize their journey to the cloud.

What you'll do and how you'll have an impact

• Establish and maintain strong relationships with executive-level Alliance, Sales, and Operations leaders across a portfolio of named accounts;
• Partner closely with Independent Software Vendors (ISVs) to deeply understand their business goals and challenges within the cloud marketplace, serving as their trusted advisor and dedicated expert on all things Cloud GTM;
• Develop, refine, and manage each customer's Cloud GTM strategy—tracking objectives and goals related to establishing, building, driving, and scaling marketplace revenue and aligning them to next-best actions;
• Educate customers through coaching and training sessions on cloud marketplace landscapes, best practices, co-selling motions, and market dynamics;
• Provide technical insights and strategic guidance on adapting and optimizing GTM strategies for specific cloud environments (AWS, Azure, GCP);
• Assess customer maturity and preparedness for Cloud GTM; conduct market research to identify opportunities, threats, and competitive landscapes within the customer's Total Addressable Market;
• Design and help implement co-sell operating models between customers and their cloud provider partners, fostering strategic collaborations that drive mutual success;
• Deliver recurring Executive Business Reviews focused on Cloud GTM goals and KPIs across selling and co-selling with cloud partners;
• Collaborate with Enterprise and Strategic Account Executives to provide strategic oversight and shared ownership of named accounts across Sales and Services teams;
• Act as the voice of the customer to Product, Engineering, and other internal teams—accurately representing how product enhancements will drive satisfaction and retention;
• Maintain expert-level knowledge of how transactions are offered, booked, and fulfilled on Cloud Marketplaces, staying current with evolving marketplace dynamics;
• Refine and share standard operating procedures, product tips, and enablement materials for internal and external stakeholders;
• Evangelize Tackle's Cloud GTM philosophy and expertise, helping transform the way customers go to market through cloud marketplaces.

What we're looking for

• Minimum 4 years of experience in Customer Success Management, Alliance Management, or Sales/Revenue Operations Consulting, including sourcing, interpreting, and presenting data-driven decisions;
• Documented track record of increasing customer satisfaction, adoption, and retention of a technology product, or facilitating/supporting the sales process in a Customer Success, Alliances, Partner Management, or Account Management capacity;
• Advanced knowledge of the Cloud Marketplace ecosystem with hands-on experience in one or more major Cloud Marketplaces (AWS, Microsoft Azure, or Google Cloud) and related partnership programs;
• Analytical mindset with the ability to interpret and leverage data to inform strategy and measure outcomes;
• Outstanding communication (written and oral), negotiation, and presentation skills with the ability to engage stakeholders from team members to executive management;
• Technologically adept with strong business intelligence acumen;
• Ability to work independently and remotely while collaborating within a team environment both synchronously and asynchronously;
• Creative, positive, and solution-oriented thinker who can challenge the status quo and navigate ambiguity;
• Ability to thrive amid the demanding pace of a hyper-growth SaaS company.

You Will Stand Out If You Have:

• Business intelligence and report creation experience (Google Workspace, Salesforce, Tableau, Confluence);
• Skills managing reseller and distributor channel relationships.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

#LI-Hybrid  #LI- Remote

About the Role

We are looking for a Senior Solution Lead to join our high-performing Pre-Sales & Solution Strategy team. You will sit at the intersection of Sales, Delivery, Product, and Client Leadership, shaping the solutions we take to market and directly influencing multi-million-dollar outcomes.

This is not a “respond to the RFP and pray” role. This is a strategic, high-ownership, high-IQ seat where you:

• Shape the problem,
• Design the solution, and
• Influence how we win and deliver.

You will focus exclusively on large, complex opportunities valued at $1M+, where your problem-framing, technical depth, and storytelling materially impact win rates.

You will report to the Head of Pre-Sales & Solution Strategy and collaborate with a senior, globally distributed team across India, the US, and Europe.

Responsibilities:

What You’ll Own

1. Deal Shaping & Pre-Sales Architecture

• Translate ambiguous client goals into clear, compelling, technically credible solution architectures (Figma/Miro/Adobe)
• Lead discovery workshops, ask incisive questions, and define what a winning solution looks like—for the client and for us.
• Build decks, narratives, and pricing models that position us decisively above competitors. (Google/PP/Canva)
• Navigate seamlessly between C-level outcomes (business case, ROI, risk) and engineering deep dives (architecture, delivery approach, tradeoffs).
• Own the solution narrative end-to-end across EOI/RFI/RFP responses, orals, and executive briefings.
• Solution Estimating: Provide high level pricing estimates tied to value impact statements (ROI) for clients including software, hardware, cloud and tooling licensing for POC/MVP/Commercial models
  
  

2. Cross-Domain Solution Engineering

Own the solution across the full delivery lifecycle, spanning:

• Applications – modernization, greenfield engineering, platforms, integration
• Infrastructure – cloud infra, DevOps, SRE, infra automation
• Security – controls, IAM, governance, secure-by-design patterns
• Cloud – AWS / Azure / GCP architectures, migration strategies, optimization / FinOps
• Tooling- AI models, ISV licenses, tokens etc

You bring technical breadth with depth in at least one practice area and can credibly orchestrate end-to-end solutions.

A practical understanding of how AI cuts across these domains is essential, including:

• agentic automation across workflows and operations
• private AI stacks (RAG, governance, observability)
• model-integrated applications and copilots that augment existing systems

3. Go-To-Market & Productized Offerings

• Turn our capabilities into clear, differentiated, repeatable solutions and offerings.
• Collaborate with Product, Delivery, and Marketing to evolve our GTM playbooks and sales assets.
• Package reference architectures, POVs, and standard patterns based on real market demand.
• Capture learnings from deals and delivery to refine offerings and win themes.

4. Internal Collaboration & Leadership

• Partner closely with Sales on deal strategy, qualification, and pursuit plans.
• Align with Delivery Leaders to ensure proposed solutions are buildable, profitable, and differentiated.
• Contribute to sales enablement via reusable messaging, templates, and pricing frameworks.
• Act as a thought leader and mentor for junior solution engineers and architects.

What Success Looks Like

• You influence $6M+ in annual revenue through deals with TCV targets valued at $1M+.
• Stakeholders (Sales, Delivery, Clients) consistently rate your solutions as clear, differentiated, and client-aligned.
• Sales teams proactively pull you into strategic conversations because you “help deals close.”
• Delivery teams trust your architectures—and want to build them.
• You significantly enhance our GTM library with reusable assets, offerings, and standard patterns.
• Over time, you shape or lead 1–2 strategic offerings or solution themes for the company.

Who Thrives in This Role

We’re targeting top-tier pre-sales / solution engineering talent in India who demonstrate:

• Flexible thinking – can reshape a problem even when the client can’t articulate it clearly
• Structured reasoning – can break down complexity into options, tradeoffs, and recommendations
• Technical breadth + depth – strong grounding in apps, infra, security, and cloud, with a sharp view of how AI enhances each
• Storytelling ability – can communicate crisply to CXOs, procurement, and engineering teams
• Calm confidence – comfortable leading conversations amid ambiguity and pace
  Ownership mindset – thinks like an owner, not a vendor; cares about long-term value and delivery success

About You

The essentials:

• 7–12+ years in pre-sales engineering, solutions architecture, or consulting roles in IT services / SaaS / cloud / AI-led solutions
• Proven ability to influence or close $1M+ services deals (multi-tower or multi-year preferred)
• Hands-on understanding of services delivery, including SDLC, cloud migrations, modernization, architecture patterns, and infra operations
• Experience designing or positioning solutions with AI integration, agent workflows, automation, or model-enhanced apps (copilots, RAG systems, intelligent workflows)
• Ability to build defensible pricing models (T&M, fixed-price, managed services, outcome-based)
• Strong written and verbal communication skills in English; experienced presenting to senior stakeholders
• Comfortable working with distributed global teams across time zones

Not a must, but a plus:

• Hands-on experience with one or more major cloud providers (AWS, Azure, GCP)
• Familiarity with modern data and AI stacks (Snowflake, Databricks, vector DBs, LLM orchestration frameworks)
• Background in consulting-led environments (Big 4, global SIs, boutique consulting firms)
• Industry experience in BFSI, Retail, Manufacturing, Healthcare, or similar

At.Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

LOCATION salary range

$150,000— $180,000 USD

#LI-REMOTE 

#LI-SDL1