We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

About Us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

Senior Application Developer - Workday Finance

JOB ROLE SUMMARY: This is the position placed in the organization for building and developing relationship in the finance function from IT. You will be responsible for working day-to-day with your finance stakeholders to drive strategy, roadmap, and plan to deliver priorities that meet the current and future business transformation needs. You will be working with the senior leadership in accounting/finance and IT so prior experience working at that level is highly desirable. You should understand finance & accounting operations, modeling, processes, and reporting to influence and drive strategic decisions. Additionally, the position requires hands-on experience in gathering requirements, designing, building, and testing in Workday and Adaptive financial system. You should have working experience in integrating technologies and Workday security & reporting. This role requires influential skills to drive changes resulting from either the process changes, additional functionalities, or system enhancements. You need to be current with the technology to help drive changes for business benefits in the form of productivity, simplification, and standardization. You will interface with business teams regarding business problems, issues, and opportunities in the context of business requirements throughout the delivery lifecycle. You will analyze business information, translates requirements into functional specifications and champions business needs while balancing priorities, capabilities, and constraints of business environments. Additionally, you are required to spearhead some large projects from finance so having experience, knowledge of building project plans, schedule, risk and must have demonstrated work experience in executing projects using agile or waterfall methodologies.

DUTIES AND RESPONSIBILITIES:

• Lead/drive meetings and cadence with the senior leadership in the finance and accounting team for strategic priorities, key business transformation initiative or roadmap discussions.
• Lead Workday and Adaptive projects involving strategy, implementation support, and Enterprise Resource Planning (ERP) optimization related to Information Technology (IT) operations, business processes, security, and data integrity
• Lead/Participate in interactive discussions regarding requirements and possible methods of configuration within the Workday and Adaptive Module.
• Interact/partner with the business to understand their needs and usage of Workday and Adaptive. Obtain and document all requirements for all setup and business processes, including all self-service aspects.
• Plan, design, configure, test, and deploy functionalities for all new release, enhancements, or break/fix
• Develop reports, calculated fields, validation rules, conditional routing, and business processes that support the requirements outlined. Mitigate any opportunities of inaccurate data, business process routing, or impacts to other business areas.
• Configure financial model, attributes, dimensions, and user level access in Adaptive
• Integration Adaptive with other applications
• Execute the day-to-day activities of Workday and Adaptive advisory engagements for a variety of clients including process design, package implementation lifecycle support, and project reviews
• Conduct testing of configuration and develop functional test plans, coordinate user acceptance testing, and guide the business users through the testing phase.
• Review and map Workday business processes.  Advise the business on system services available within the Workday and Adaptive applications.
• Maintain the integrity of the Workday and Adaptive environment while being flexible and nimble to the business.
• Manage multiple competing priorities simultaneously and result in complete and accurate outcomes within a timely manner.
• Conduct root cause analysis to determine appropriate action plan for break/fix including impacted employees/users/data clean-up.
• Utilizes business knowledge to identify areas of systems improvement opportunity and submits proposals for analysis that lead to recommendations of systems improvements.
• Provides well thought out and actionable recommendations.
• Identify and communicate findings to senior management and businesses
• Work in a team environment that includes client interactions, workstream management, and cross-team collaboration; may have supervisory responsibilities
• Accountable for functional workstream and/or project activities assigned by functional lead or supervisor
• Interaction with all workstreams including technical, reports, conversion, change management and project management
• Adapt existing methods, tools, and procedures to create solutions to deliver on client needs
• Analyze business requirements to determine configuration solutions, documentation of requirements, solutions and impacts, alternatives, and final decisions

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Workday Financials or Adaptive Certified / Pro is highly desired.  CPA is a plus.
• 5+ years of work experience in accounting or related function
• 6+ years of configuring experience in Workday Financials, PeopleSoft, or SAP Financials
• 3+ years of experience in budgeting and forecast processes
• 2+ years of configurating experience in Workday PSA
• Bachelor’s or master’s degree in accounting.

The degree in Computer Science is acceptable provided the candidate has prior work experience in leading & supporting finance/accounting operations and fully conversant with financial processes.

• Strong verbal and written communication, and analytical skills
• Experience with implementation, EIB, and conversion to Workday preferred
• Ability to manage Workday and Adaptive security access, groups, and roles
• Demonstrate experience in building project plans, owning & executing projects.

  Shift timings

  1:30 PM to 10:30 PM

  We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking a proactive, customer-centric IT Support Tech, Tier 1 to join our Global Service Desk based in India. You will serve as the first point of contact for our North American domestic enterprise, providing high-quality phone and digital support to employees spanning from our West Coast corporate headquarters to our primary East Coast offices. The ideal candidate will be responsible for resolving foundational technical issues while maintaining exceptional verbal clarity and professionalism, ensuring business continuity across all U.S. based time zones through high-touch partnerships and technical expertise.

What you'll do

• Serve as the face of IT, delivering high-touch support across live phone queues and Jira Service Management to ensure a seamless experience for our global workforce
• Master the Metropolis identity stack to resolve complex JumpCloud MFA hurdles and credential synchronization issues
• Act as a remote diagnostic expert for the Windows ecosystem and Google Workspace, resolving connectivity and software roadblocks
• Provide dedicated technical oversight for VPN stability and network resource access to safeguard mission-critical operations
• Translate intricate technical workflows into clear, actionable guidance for non-technical users while maintaining a white-glove service standard
• Maintain high-integrity records of all support interactions within Jira to ensure accurate data for escalation and trend analysis
• Champion enterprise security by coaching users on MFA best practices and proactive credential management
• Recognize high-complexity technical barriers early and facilitate warm hand-offs to senior engineering teams to minimize user downtime
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes

What we're looking for

• 1+ years of experience in a high-volume technical call center or phone-based IT Support
• Exceptional command of the English language with clear, professional diction and a customer-first communication style
• Demonstrated experience with Identity Providers such as JumpCloud, Active Directory, or Okta
• Experience utilizing remote desktop support tools
• Solution-oriented mindset with the ability to remain calm and professional under pressure
• Ability to work a rotating shift schedule that aligns with North American business hours
• Ability to operate a computer and document notes in real-time at 40+ WPM

3 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins.#LI-SR1 #LI-Onsite

About us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning

Job Responsibilities:-

The primary role of the Mainframe System Security Engineer is to create, modify and maintain security access on internal and external userids and security rules access for mainframe systems. All three security products, ACF2, Top Secret and RACF are utilized for supporting mainframe system access. In addition, they will review security policies, procedures, standards, baselines and may recommend and coordinate security remediation plans involving the implementation of security solutions, both technology and procedures; while maintaining an understanding of security standards, policies and procedures.

Experience Level:

• Basic Knowledge of Security and good security best practices
• Looking for 5 to 6years of experience person in Mainframe Security packages RACF and ACF2.

Technical Key Skills (Mandatory Skills)

• Experience person in Mainframe Security packages RACF and ACF2.
• Hands-on administration of RACF and ACF2 login ID's, dataset and resource rules.
• Hands – on Experience in Mainframe Digital certificates.
• Monitor system security policy and violations/incidents
• Perform and review daily, weekly, and monthly audit reports 
• Liaison with business areas and other technical support areas 
• Provide customer support by preparing ad hoc reports and giving presentations 
• Monitors the environment for adherence to security standards 
• Must be available 24 x7
• ACF2, Top Secret, and iSeries security knowledge a plus
• Technical Skills:
• Excellent TSO, JCL, IBM UTILITIES, JES2, and ISPF a must 
• Experience with CICS preferred
• Experience using Vanguard security products is desired 

Good to have Skills

• Some MVS experience is a plus
• PC Skills (Microsoft Outlook, Word, Excel, PowerPoint) 
• Personal Skills:
  • Strong written and verbal communication skills.
  • Strong organizational skills with the ability to manage multiple concurrent project deliverables and the ability to work as a global team.
  • Ability to work on own initiatives.
  • Strong analytical skills and problem solving skills 
  • Must be an excellent team player with the ability to work independently in a fast paced environment 
  • Self starter, detailed oriented and ability to multi task 
  • Excellent Communication skills required 
  • Good written skills are required
• Education:
  • CISSP, CISA, CISM or ITIL Certification a plus
  • Bachelors or Masters Degree Preferred
  • Other mainframe security products a plus

Shift Timing:

1:30 PM to 10:30 PM AND 9:30 PM to 6:30 AM(Rotational Shift)

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

Skills & Qualifications:

• 5 to 8 (in India might be more like 8 to 12 years experience) years of experience in UX/UI or product design with demonstrated experience leading design initiatives and projects.

• A strong portfolio showcasing your expertise in product, UX/UI design, design research, design systems usage as well as your ability to design impactful and user-centred design solutions and your contribution to complex projects.

• Expert level proficiency in leading design tools such as Figma, and collaboration tools such as Miro as well as usability testing tools.

• Deep understanding of human-centred design principles, interaction design best practices, and usability. 

• Extensive experience working with and contributing to design systems. 

• Strong knowledge of usability and accessibility guidelines (WCAG). 

• Strong communication, collaboration and presentation skills, with proven ability to articulate design decisions and complex design concepts clearly.

• Experience working in Agile teams and ability to deliver high quality designs in a fast paced environment

Required Skills and Experience:

• 7+ years of experience in network engineering roles
• Relevant experience or certification (e.g. CCNP or JNCIP Data centre, Enterprise or Service provider)
• Strong knowledge of BGP, OSPF, routing policies, and network troubleshooting
• Strong understanding of TCP/IP, DNS, NAT, routing, switching, and load balancing
• Hands-on experience with Cisco networking platforms
• Ability to troubleshoot layer 2 (ARP and MAC address tables as well as LACP and MC-LAG)
• Ability to troubleshoot DNS problems
• Experience with common network cabling
• Kubernetes CNI (Calico, Cilium)
• Cloud & Hybrid Networking
• Experience with hybrid cloud networking including site-to-site VPNs and private connectivity (AWS Direct Connect, GCP Interconnect)
• Understanding of cloud-native networking services (VPC, Transit Gateway, Cloud Router)
• Automation & Infrastructure-as-Code
• Working knowledge of Terraform for network infrastructure provisioning
• Experience with configuration management tools (Ansible, or similar)
• Observability & Operations
• Experience implementing network monitoring and alerting systems
• Understanding of network performance metrics and logging
• Ability to create and maintain runbooks and documentation
• Security
• Experience implementing network security controls and segmentation
• Understanding of firewall management and security policies
• Familiarity with network access control concepts

Preferred skills:

• EVPN
• Experience with IPv6 rollout
• Juniper specific knowledge and experience
• Linux CLI

Job Title: AI Applications Engineer II

Location: Bangalore/ Chennai, India

About the Role

We’re looking for a passionate AI Applications Engineer II to join our growing Enterprise AI Team. In this role, you’ll help manage, support, and optimize our Google Gemini Enterprise agentic AI platform, ensuring it operates securely, efficiently, and at scale across the organization.

You’ll spend most of your time focused on Gemini Enterprise platform administration, governance, and support, along with some dedicated time to enhancing/building/doing POC work on agentic and automation projects that furthers performance, user experience, and integration with Five9 enterprise systems.

If you’re driven by innovation, precision, and the opportunity to shape how AI supports a global business, this is the role for you.

Key Responsibilities

• Administer, configure, and optimize Gemini Enterprise and related AI agentic functionality to ensure seamless performance and compliance within Five9 environments.
• Manage user provisioning, license assignments, access controls, and security policies, ensuring consistency with IT, Infosec and compliance governance standards.
• Oversee appropriate Google Cloud Platform (GCP) resources — including Project services, AI/ML engine, storage, and Gemini AI models — focusing on reliability, performance, and cost management.
• Support cloud run workflows, CI/CD automation pipelines, and containerized environments, leveraging tools such as Terraform, Docker, and Kubernetes.
• Partner with data engineers, DevOps teams, and business stakeholders to troubleshoot issues, implement updates, and ensure timely support for production workloads.
• Conduct prompt engineering and workflow optimization to improve agentic AI accuracy, responsiveness, and relevance.
• Maintain and update documentation, runbooks, and best practice guides for platform operations, deployment, and support.
• Deliver training and enablement sessions to end users and power users on Gemini Enterprise capabilities and AI use cases.
• Continuously evaluate emerging Google AI and Gemini agentic technologies, recommending improvements that enhance scalability and automation.

Key Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field (AI or data systems focus preferred).
• Minimum of 3 years of GCP experience supporting or developing AI/ML solutions on Google platform.
• Hands on experience with AI/ ML solutions/apps and operational best practices (ML Ops experience is advantageous).
• Proficiency with GCP services such as Compute Engine, IAM, Kubernetes, VPC, BQ, etc.
• Experience in automation and scripting using Python, Bash, and Infrastructure as Code (IaC) tools such as Terraform or Deployment Manager.
• Familiarity with Gemini Enterprise or similar enterprise AI frameworks, including prompt engineering, AI agent configuration, and data governance.
• Strong understanding of security, compliance, and auditing practices, including DLP, Access Transparency, and data residency standards.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong interpersonal and communication abilities, with the capacity to explain technical topics to non-technical audiences.
• A passion for innovation, continuous learning, and driving impactful AI adoption across the enterprise.

Why You’ll Love Working Here

• Be part of a forward-thinking Enterprise AI Team, driving next-generation innovation across the company.
• Work hands-on with cutting-edge technologies like Google Gemini Enterprise and other agentic AI tools that power real-world business applications.
• Collaborate with skilled engineers, data scientists, and business leaders on high-visibility projects that make a measurable impact.
• Enjoy a culture that values experimentation, continuous learning, and teamwork, with opportunities to grow your skills in cloud operations and AI engineering.
• Play a key role in transforming enterprise workflows through AI innovation, scalability, and operational excellence.

Position Summary:

The Senior Clinical Data Associate provides data management support and assistance in all aspects of the clinical trial data management process from study start up to post database lock for assigned projects under direct supervision.  Standard Operating Procedures / Work Instructions (SOPs/WIs); regulatory directives; study specific plans and guidelines will be followed.   This position may perform database development and testing, as well as additional data management activities.

Essential functions of the job include but are not limited to:

• Support the Lead DM as a back-up and/or team member, ensuring continuity, responsiveness, and that tasks are performed in a timely manner
• May perform data entry for paper-CRF studies, as needed
• May perform quality control of data entry
• May provide input into timelines. Ensure that clinical data management deadlines are met with quality. May assess resource needs for assigned projects, as needed.
• Assist in developing CRF specifications from the clinical study protocol and coordinate the review/feedback from all stakeholders
• May assist in building clinical databases
• Conduct database build UAT and maintain quality controlled database build documentation. May oversee overall quality of the clinical database.
• Assist in specifying requirements for all edit check types e.g., electronic, manual data review, edit checks, etc.
• Responsible for creating, revising, appropriate versioning and maintaining data management documentation.
• Train clinical research personnel on the study specific CRF, EDC, and other project related items as needed.
• Review and query clinical trial data according to the Data Management Plan
• Perform line listing data review based on the guidance provided by the sponsor and/or Lead DM
• Run patient and study level status and metric reporting
• Perform medical coding of medical terms relative to each other in order to ensure medical logic and consistency
• Assist with coordinating SAE/AE reconciliation
• Assist with liaising with third-party vendors such as external data and EDC vendors in a project-manager capacity in support of timelines and data-related deliverables
• May assist with SAS programming and quality control of SAS programs used in the Data Management department
• Identify and troubleshoot operational problems, issues, obstacles, and barriers for studies based on metrics data, audit reports, and input from project team members and other stakeholders
• May assist in reviewing and providing feedback on protocols, Statistical Analysis Plans (SAP) and Clinical Study Reports (CSRs), if required by the project
• May assist in participating in the development and maintenance of Standard Operating Procedures (SOPs) and corresponding process documentation related to data management and database management activities
• Trains and ensures that all data management project team members have been sufficiently trained
• Communicate with study sponsors, vendors and project teams as needed regarding data, database or other relevant project issues
• May present software demonstrations/trainings, department/company training sessions, present at project meetings
• May require some travel
• Perform other duties as assigned.

 Qualifications:

Minimum Required:

• 5+ years’ experience
• Bachelors and/or a combination of related experience 

Other Required:

• Proficiency in Microsoft Office: Word, Excel, PowerPoint, Outlook.
• Able to handle a variety of clinical research tasks.
• Excellent organizational and communication skills
• Professional use of the English language; both written and oral.
• Basic knowledge of drug, device and/or biologic development and effective data management practices.

Preferred:

• Experience in a clinical, scientific or healthcare discipline.
• Dictionary medical coding (MedDRA and WHODrug)
• Understanding of CDISC standards (CDASH, SDTM, ADaM, etc.…)
• Oncology and/or Orphan Drug therapeutic experience

Skills:

Demonstrates strong knowledge of ICH-GCP, relevant Precision Oncology SOPs, and regulatory guidance, as well as the ability to implement and drive outcomes

 Competencies:

• Motivates project team members to meet timelines and project goals
• Focuses on continuous improvement, including the ability to make proactive assessments on how to make processes more efficient and people more effective
• Resolves project related problems and prioritizes workload to meet deadlines with minimal support
• Exhibits a high degree of self-motivation, and can work and plan independently as well as in a team environment
• Demonstrates an acceptable degree of professionalism, as evidenced by punctuality, ability to deliver on commitments, an understanding of the service culture and positive interactions with customers and teammates, including good interpersonal skills

Position Summary:

The Senior Clinical Data Associate provides data management support and assistance in all aspects of the clinical trial data management process from study start up to post database lock for assigned projects under direct supervision.  Standard Operating Procedures / Work Instructions (SOPs/WIs); regulatory directives; study specific plans and guidelines will be followed.   This position may perform database development and testing, as well as additional data management activities.

Essential functions of the job include but are not limited to:

• Support the Lead DM as a back-up and/or team member, ensuring continuity, responsiveness, and that tasks are performed in a timely manner
• May perform data entry for paper-CRF studies, as needed
• May perform quality control of data entry
• May provide input into timelines. Ensure that clinical data management deadlines are met with quality. May assess resource needs for assigned projects, as needed.
• Assist in developing CRF specifications from the clinical study protocol and coordinate the review/feedback from all stakeholders
• May assist in building clinical databases
• Conduct database build UAT and maintain quality controlled database build documentation. May oversee overall quality of the clinical database.
• Assist in specifying requirements for all edit check types e.g., electronic, manual data review, edit checks, etc.
• Responsible for creating, revising, appropriate versioning and maintaining data management documentation.
• Train clinical research personnel on the study specific CRF, EDC, and other project related items as needed.
• Review and query clinical trial data according to the Data Management Plan
• Perform line listing data review based on the guidance provided by the sponsor and/or Lead DM
• Run patient and study level status and metric reporting
• Perform medical coding of medical terms relative to each other in order to ensure medical logic and consistency
• Assist with coordinating SAE/AE reconciliation
• Assist with liaising with third-party vendors such as external data and EDC vendors in a project-manager capacity in support of timelines and data-related deliverables
• May assist with SAS programming and quality control of SAS programs used in the Data Management department
• Identify and troubleshoot operational problems, issues, obstacles, and barriers for studies based on metrics data, audit reports, and input from project team members and other stakeholders
• May assist in reviewing and providing feedback on protocols, Statistical Analysis Plans (SAP) and Clinical Study Reports (CSRs), if required by the project
• May assist in participating in the development and maintenance of Standard Operating Procedures (SOPs) and corresponding process documentation related to data management and database management activities
• Trains and ensures that all data management project team members have been sufficiently trained
• Communicate with study sponsors, vendors and project teams as needed regarding data, database or other relevant project issues
• May present software demonstrations/trainings, department/company training sessions, present at project meetings
• May require some travel
• Perform other duties as assigned.

 Qualifications:

Minimum Required:

• 5+ years’ experience
• Bachelors and/or a combination of related experience 

Other Required:

• Proficiency in Microsoft Office: Word, Excel, PowerPoint, Outlook.
• Able to handle a variety of clinical research tasks.
• Excellent organizational and communication skills
• Professional use of the English language; both written and oral.
• Basic knowledge of drug, device and/or biologic development and effective data management practices.

Preferred:

• Experience in a clinical, scientific or healthcare discipline.
• Dictionary medical coding (MedDRA and WHODrug)
• Understanding of CDISC standards (CDASH, SDTM, ADaM, etc.…)
• Oncology and/or Orphan Drug therapeutic experience

Skills:

Demonstrates strong knowledge of ICH-GCP, relevant Precision Oncology SOPs, and regulatory guidance, as well as the ability to implement and drive outcomes

 Competencies:

• Motivates project team members to meet timelines and project goals
• Focuses on continuous improvement, including the ability to make proactive assessments on how to make processes more efficient and people more effective
• Resolves project related problems and prioritizes workload to meet deadlines with minimal support
• Exhibits a high degree of self-motivation, and can work and plan independently as well as in a team environment
• Demonstrates an acceptable degree of professionalism, as evidenced by punctuality, ability to deliver on commitments, an understanding of the service culture and positive interactions with customers and teammates, including good interpersonal skills

Role: GenAI Lead Engineer

Experience: 8+ years total (with significant hands-on GenAI / LLM work)

Job Overview:

We are seeking an innovative and highly skilled Lead Generative AI (GenAI) Engineer to spearhead the design, development, and deployment of advanced AI-powered solutions. In this role, you will lead a team of engineers and data scientists to harness cutting-edge Generative AI technologies and implement them to solve complex business problems, enhance user experiences, and drive innovation. This role combines deep technical expertise, leadership, and a strong understanding of AI trends and tools.

Key Responsibilities:

• Technical Leadership:
• Lead the end-to-end design and implementation of Generative AI solutions.
• Provide technical guidance and mentorship to engineers and data scientists working on GenAI projects.
• Stay updated with the latest trends, research, and advancements in Generative AI and Large Language Models (LLMs).
• Solution Development:
• Architect, train, and fine-tune state-of-the-art LLMs and generative AI models
• Develop and optimize pipelines for prompt engineering, retrieval-augmented generation (RAG), and domain-specific fine-tuning.
• Develop and deploy generative AI models, particularly focusing on ChatGPT, using Python on Azure or AWS Platform or .Net on Azure platform
• Ensure scalability, performance, and security of AI solutions deployed in production.
• Integration and Deployment:
• API Development: Ability to define and deliver API access for GenAI services, facilitating integration with other systems and applications.
• Collaborate with software engineering teams to integrate GenAI solutions into enterprise applications and services.
• Utilize cloud platforms (e.g., Azure, AWS, or GCP) to deploy and manage AI models and APIs.
• Leverage MLOps practices for continuous model monitoring, retraining, and improvement.
• Data Strategy and Preparation:
• Collaborate with data engineering teams to ensure high-quality data acquisition, preprocessing, and augmentation for model training and fine-tuning.
• Implement data governance and privacy practices in line with organizational policies.
• Innovation and Research:
• Experiment with new generative AI techniques, such as multimodal AI, reinforcement learning with human feedback (RLHF), and active learning.
• Evaluate and recommend AI frameworks, libraries, and platforms for project requirements.
• Stakeholder Collaboration:
• Work closely with product managers, business stakeholders, and UX designers to define AI-powered product features and use cases.
• Present technical concepts, project progress, and AI capabilities to non-technical audiences.

Key Requirements

• Technical Skills:
• Hands-on experience with cloud platforms and services for AI/ML, such as Azure AI Services, Azure Machine Learning, AWS Bedrock, or Google Vertex AI.
• Hands on experience in any of LLMs such as OpenAI’s ChatGPT Models , Gemini, Llama 2 ,Claude 2 ,Grok
• Hands on experience in any of the agentic frameworks like LangChain, Semantic kernel, AutoGen, CrewAi
• Hands on experience using any of vector database like Chroma, Pinecone, Weaviate, Faiss
• Experience with multimodal AI and advanced techniques like Tree-of-Thoughts, Retrieval-Augmented Generation (RAG), or Reinforcement Learning with Human Feedback (RLHF)
• Strong expertise in LLMs and generative AI frameworks like OpenAI, Hugging Face Transformers, or similar platforms.
• Deep understanding of natural language processing (NLP) concepts, including tokenization, embeddings, and sequence-to-sequence models.
• Proficiency in Python and libraries such as TensorFlow, PyTorch, and Scikit-learn.
• Experience in CI/CD pipeline management and automation tools, particularly within the Azure DevOps environment. Knowledge of containerization (e.g., Docker) and orchestration tools is also important
• Familiarity with MLOps tools and practices, such as MLflow, Kubeflow, or Docker.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field (Ph.D. preferred).
• 8+ years of experience in AI/ML engineering, with 2+ years specifically in Generative AI.
• Minimum of 2 years of experience in building Conversational AI applications using cloud-based services and in orchestrating AI/ML services for building a complete solution
• Minimum of 6 years of extensive full-time experience in Data Analysis, Statistics, Machine Learning, or Computer Science
• Proven track record of leading AI projects from inception to production.
• Experience with multimodal AI and advanced techniques like Tree-of-Thoughts, Retrieval-Augmented Generation (RAG), or Reinforcement Learning with Human Feedback (RLHF).
• Certifications in AI/ML or cloud platforms (e.g., Azure AI Engineer, AWS Certified Machine Learning).

Job responsibilities

Job qualifications

Other things to know

About Thoughtworks

Who we are
Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible.
In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger. We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network.
Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia! Visit www.arcadia.com.
HQ: Washington, DC
>$1B Valuation; >$500M of Capital raised since inception

Job Description – Team Lead
Position Summary:
The Custom Data Integration (CDI) team is the operational backbone that enables Arcadia to ingest and standardize utility data beyond the limits of its core product and automation layer. The team handles non-standard customer needs including integrations with sustainability platforms (e.g., Envizi, ESPM, NZC), custom data deliveries and reports, and processing of indirect, non-standard, landlord, and edge-case bill formats through specialized internal workflows.
As the CDI Lead, you own the Chennai CDI pod end-to-end — throughput, quality, team capability, and operational alignment with India- and US-based Product, Engineering, Customer Success, Project Manager and Data Engineering teams. You are accountable for converting highly unstructured and non-standard requirements into standardized, audit-ready outputs that support customer sustainability reporting, billing audit workflows, and compliance needs.
This is a working-leadership role, not pure people management. You will personally own the most complex projects end-to-end, while DAs and SDAs run simpler projects under your coaching and review. You will design SOPs, onboarding workflows, QA frameworks, and delivery standards across both one-time and recurring engagements — and continuously identify automation opportunities to reduce manual dependency.

Key Responsibilities
Operational Ownership
Own CDI throughput, quality, and TAT adherence across standard and custom workflows, if applicable.
Manage intake queues, balanced workload allocation, and capacity planning across DAs and SDAs based on complexity and priority.
Ensure timely delivery of CDI projects, from new customer onboarding to recurring custom workflows
Run structured operational cadences; proactively manage risks and escalations.
Data Quality & Process Governance
Define and enforce QA standards across all utility data processing workflows.
Build SOPs, exception-handling frameworks, and decision trees for complex and ambiguous scenarios.
Ensure all manual interventions are traceable, auditable, and consistent across team members.
Drive root-cause analysis and partner with R&D and/or RevOps on systemic fixes.

Team Leadership & Development
Lead hiring, onboarding, coaching, performance management, and capability building for DAs and SDAs.
Build team capability to independently handle complex and non-standard customer requirements.
Establish structured skill progression paths (DA → SDA → Lead) to support long-term team stability and retention.
Conduct structured 1:1s and performance reviews aligned to organizational cycles.
Cross-Functional Collaboration
Act as the single point of ownership for CDI delivery across India and US stakeholders.
Partner with India/US counterparts and different stakeholders on customer escalations, onboarding handoffs, and edge-case triage.
Translate operational complexity into structured feedback for Product and Engineering to reduce manual dependency over time.
Maintain written-first communication across Slack, Jira, and Confluence.
Automation & Scale
Identify repetitive manual workflows suitable for automation or standardization.
Build lightweight automations within the team (Python, SQL, scripting) for small-volume work that doesn't warrant an Engineering build.
Collaborate with Engineering/Product to prioritize larger automation initiatives based on operational impact and customer value.
Reporting & Metrics 
Own operational dashboards covering throughput, TAT, error rates, rework %, and exception trends.
Provide weekly and monthly performance updates to leadership.
Forecast capacity needs against customer demand and complexity mix.

Required Experience & Skills 
Experience
5+ years in data operations, solutioning, data integration, or data quality roles, including 2+ years leading a team of 5 or more.
Experience in SaaS, data platforms, or operations-heavy environments with direct customer impact.
Demonstrated exposure to offshore–onshore collaboration with US stakeholders.
Technical & Domain Skills
Strong SQL for analysis, validation, and debugging.
Working Python — able to write scripts that automate repetitive work, parse files, and transform data. Engineering-grade depth not required.
Advanced Excel/Google Sheets for operational analysis.
Experience with Jira, Confluence, and structured operational workflows.
Understanding of document-heavy workflows (PDF/OCR extraction, parsing, structured transformation).
Exposure to utility, energy, billing, or similar unstructured data domains is highly desirable.
Operational & Leadership Strengths
Proven ownership of SLAs across complex, variable workflows.
Strong systems thinking — able to convert operational chaos into structured, repeatable processes.
Excellent written communication for cross-time-zone execution.
Calm, structured decision-making under escalation.

Nice to Have
Experience in sustainability, ESG, or clean energy domains.
Hands-on integration experience with platforms such as Envizi, ESPM, NZC, etc.
Familiarity with utility billing constructs (statement data, tariffs, demand charges, interval data).
Experience scaling operations teams from early-stage to mid-size structures.

Benefits:
Competitive compensation based on market standards.
We are working on a hybrid model with remote first policy
Apart from Fixed Base Salary potential candidates are eligible for following benefits
Flexible Leave Policy
Office is in the heart of the city in case you need to step in for any purpose.
Medical Insurance (1+5 Family Members)
We provide comprehensive coverage including accident policy and life Insurance.
Annual performance cycle
Quarterly team engagement activities and rewards & recognitions
L&D programs to foster professional growth
A supportive culture that values diversity, empathy, teamwork, trust, and efficiency

Eliminating carbon footprints, eliminating carbon copies.
Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in the United States.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Why we're hiring:

The Enterprise Security Architect at WPP will be a pivotal role, responsible for defining and evolving the security architecture within WPP. This role ensures that WPP's technology landscape is designed with security, resilience, and compliance as fundamental pillars. The architect will bridge the gap between business objectives, regulatory requirements, and technical implementation, specifically focusing on embedding security best practices.

Operating heavily in the Cyber Risk and Compliance function, the role will have a strong Security Operations architecture focus and will be key to ensuring the Security Operations function is successful and effective.  

This role offers a unique opportunity to shape the security foundation of one of the world's leading creative transformation companies. You will work on cutting-edge technologies, collaborate with diverse global teams, and directly contribute to protecting WPP's intellectual property, client data, and brand reputation in an evolving digital landscape.

What you'll be doing:

Security Architecture Strategy: Develop, maintain, and communicate the domain-specific security architecture vision, strategy, and roadmap, ensuring alignment with WPP's overall enterprise security strategy and business goals.

Secure Design & Development: Provide expert architectural guidance and oversight for key projects and initiatives within the domain, advocating for secure design principles, patterns, and practices throughout the software development lifecycle.

 Compliance & Governance: Ensure that architectural designs and implementations adhere to relevant regulatory compliance frameworks (e.g., GDPR, CCPA, ISO 27001) and internal security policies. Participate in security audits and assessments, translating findings into actionable architectural improvements.

 Threat & Risk Management: Conduct architectural risk assessments and threat modelling within the domain, identifying potential vulnerabilities and recommending appropriate mitigating controls. Integrate risk management practices into architectural decision-making.

 Cybersecurity Integration: Embed advanced cybersecurity concepts, technologies, and best practices (e.g., identity and access management, data protection, network security, incident response capabilities) into the domain's architecture.

Standards & Patterns: Define and promote security architecture standards, guidelines, and reusable patterns for the domain to foster consistency, efficiency, and robustness across solutions. Create associated designs and artefacts as the requirement arises. 

Stakeholder Collaboration: Work closely with other Enterprise Architects, Security Operations, CISO office, Development Teams, Product Owners, and Legal/Compliance to translate security requirements into technical solutions and gain consensus on solutions and architectural direction.

Technology Evaluation: Research, evaluate, and recommend new security technologies and architectural approaches that can enhance the security posture and efficiency of the domain.

Documentation & Communication: Create clear, concise, and comprehensive security architecture documentation, including diagrams, principles, and decision records. Effectively communicate complex security concepts to technical and non-technical audiences.

Security Solution Architecture: When required, form, lead and contribute to successful deliver of specific security solutions and workstreams.

What you'll need:

• Bachelors\master’s degree in computer science, Information Security, or a related field.
• Relevant industry certifications such as CISSP, CISM, SABSA, TOGAF, or CCSP are highly desirable.
• Architectural Expertise: Proven experience (2+ years) as an Enterprise Architect, Domain Architect, or Security Architect in a large, complex enterprise environment, preferably within the advertising, media, or professional services industry.
• Security Frameworks: Deep understanding and practical experience with security architecture frameworks (e.g., NIST, SABSA, TOGAF-ADM with security overlays) and industry best practices.
• Cybersecurity Knowledge: Strong understanding of contemporary cybersecurity threats, attack vectors, and defence mechanisms. Experience with various security domains including application security, infrastructure security, data security, cloud security (AWS, Azure, GCP), and identity management.
• Compliance Acumen: Solid knowledge of data privacy regulations (e.g., GDPR, CCPA) and other relevant industry compliance standards (e.g., ISO 27001, SOC 2).
• Risk Management: Demonstrated ability to perform security risk analysis, articulate risks to stakeholders, and propose effective architectural mitigations.
• Analytical & Problem-Solving: Exceptional analytical skills to decompose complex security challenges into manageable architectural solutions.
• Communication & Influence: Excellent verbal and written communication skills, with the ability to influence technical teams and senior leadership on security architectural direction.
• Technical Acumen: Hands-on experience with security tools and technologies is a plus, enabling informed architectural decisions.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid 

Software Engineer III 
  
  

Who we are  

Perch Energy is a mission-driven company that focuses on expanding access to clean and affordable energy through community solar. Community solar breaks down the traditional barriers preventing most people from participating in the renewable energy economy by making it accessible, affordable, and more equitable for all. We work in several states across the US to bring community solar to communities and individuals who can most benefit from a more inclusive energy system. By managing the customer experience for solar farm owners, Perch is able to bring electricity bill savings to the masses, from renters and homeowners to businesses, institutions, municipalities and more by connecting them to community solar projects in their area. Perch isn't just a for-profit company, we're a for-purpose company—accelerating the shift to renewables nationwide. Everyone deserves to benefit from clean energy. Everyone has a place on this Perch!  

What we’re looking for  

We’re looking for a Software Engineer III who is passionate about building reliable, scalable backend systems and enjoys working across the stack when needed. You are a hands‑on engineer who thrives on solving real‑world problems, writing clean and maintainable code, and collaborating closely with teammates to deliver high‑quality features end‑to‑end. 

You bring strong engineering fundamentals, a growth mindset, and the ability to work independently on well‑scoped projects — owning medium‑sized features from design through deployment in alignment with our engineering best practices. You’re comfortable contributing to technical discussions, making thoughtful trade‑offs, and following established architectural patterns as you deepen your understanding of our systems. 

This role is fully remote, based in India and offers the opportunity to meaningfully influence backend architecture, shape engineering best practices, and work with a mission-driven, high-performing team.  

What you’ll own  

As a Software Engineer III, you will have clear ownership over features, with opportunities to contribute across the stack:  

• Own and deliver small to medium-sized backend features end-to-end: From technical discovery and design through implementation, testing, deployment and iteration 

• Take technical ownership of one or more non‑critical backend services or components: Ensuring they remain reliable, maintainable, well‑documented, and easy to extend. 

• Write clean, modular, testable code: Primarily in Ruby, Ruby on Rails, and Python, while contributing to frontend code when needed to support full‑stack feature delivery. 

• Contribute to the design and evolution of our APIs: Including GraphQL and REST endpoints that power frontend and partner‑facing applications, following established architectural patterns and best practices. 

• Ensure strong observability and operational health of owned services: Through logging, monitoring, alerting, and contributing to root‑cause analysis and follow‑through improvements. 

• Actively participate in technical discussions: Bringing thoughtful perspectives that balance simplicity, long‑term maintainability, and performance as you deepen your understanding of Perch’s systems. 

• Support team productivity through high‑quality code reviews and collaboration: Sharing context, helping unblock others, and contributing to a strong engineering culture. 

What you’ll do  

• Design and build scalable, resilient backend systems using Ruby on Rails, Python and PostgreSQL  

• Contribute to implementation of complex features and integrations, including external systems such as Salesforce  

• Take technical design decisions independently for your features 

• Own and evolve GraphQL services that power frontend and partner-facing applications  

• Improve system reliability through testing, monitoring, alerting, and operational best practices  

• Ship production-ready code frequently using a modern CI/CD pipeline  

• Review code and designs with a strong focus on maintainability, performance, and long-term impact  

What will help you succeed  

Experience & leadership  

• 4+ years of experience building and operating high-availability backend systems  

• Demonstrated experience delivering backend features and owning systems 

• Strong fundamentals in system design, API design, and data modelling  

• Ability to clearly communicate technical decisions and trade-offs to both technical and non-technical stakeholders 

• Actively represent engineering team in key discussions with US stakeholders 

• Proven experience mentoring junior engineers and raising the technical bar of a team  

• Comfortable working in ambiguous problem spaces and iterating toward robust solutions  

Backend & infrastructure  

• Strong experience with Python or Ruby, including proficiency in at least one web framework: 

• Ruby on Rails 

• FastAPI, Django or Flask 

• Working knowledge of ReactJS, with the ability to contribute to frontend components to support full‑stack delivery 

• Advanced SQL skills and experience with PostgreSQL or similar relational databases  

• Hands-on experience with AWS services such as S3, SQS, SES, EventBridge, or similar cloud-native services.  

• Containerization using Docker  

• Exposure to distributed systems or platform engineering  

• Familiarity with background jobs, async processing, and event-driven workflows  

Bonus points for  

• Experience integrating with Salesforce or other enterprise platforms  

• Experience designing and owning  GraphQL APIs (Apollo or similar)  

• Strong opinions (loosely held) on backend architecture, scalability, and system design  

• Exposure to AI-assisted engineering—such as using modern AI tools for coding, debugging, testing, documentation, or exploring LLM-based workflows in backend systems  

• Familiarity with observability and distributed tracing tools such as OpenTelemetry, Jaeger, Prometheus, or similar  

• Experience with container orchestration and deployment using Kubernetes and Helm charts  

• Passion for sustainability, clean energy, and building mission-driven products  

What success looks like in this role  

• Backend systems scale reliably as usage, data volume, and complexity grow  

• Engineers move faster due to clear APIs, architecture, and standards  

• Production issues are identified early and resolved with lasting fixes  

• Technical debt is addressed proactively rather than reactively  

• The backend platform enables product teams instead of limiting them  

Benefits:   

• Competitive compensation based on market standards.  

Apart from Fixed Base Salary potential candidates are eligible for following benefits  

• Flexible Leave Policy  

• Office is in the heart of the city in case you need to step in for any purpose.  

• Medical Insurance (1+5 Family Members)  

• We provide comprehensive coverage including accident policy and life Insurance.   

• Annual performance cycle  

• Quarterly team engagement activities and rewards & recognitions  

• L&D programs to foster professional growth  

• A supportive engineering culture that values diversity, empathy, teamwork, trust, and efficiency   

Eliminating carbon footprints, eliminating carbon copies. Here at Perch, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Perch is committed to equal employment opportunities regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in India.  
  
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request 

Who we seek:

We’re looking for a Senior Software Engineer with a "can do anything" spirit for our Engineering team in Chennai. Working on security & governance applications developing advanced security & governance oriented integrations and applications which brings precise and targeted value to our customers. As a senior software engineer, you will be responsible for building new services and products from scratch and bringing innovation to the team's developments. Our ideal candidate is a team player who has strong hands-on full stack experience and is capable of claiming ownership of a feature, from one end to another.

What you’ll do:

• Design, develop, and test high-quality code, ensuring comprehensive coverage with unit, integration, and End-to-End (E2E) tests.
• Develop robust Backend SDKs and the company’s next-generation SaaS products.
• Lead code reviews, enforce coding best practices, and maintain rigorous software development standards, especially concerning data handling.
• Troubleshoot and resolve complex system issues promptly to ensure maximum uptime and system reliability.
• Drive and influence key technological and architectural decisions for the team.
• Mentor and guide fellow team members through reviewing their design and code.
• Own and complete tasks end-to-end, actively participating in the Agile Scrum process.

What you’ll bring:

• Minimum of 5 years of hands-on experience developing Java Microservices.
• Proven ability to manage and scale high-volume engineering solutions.
• Deep understanding of CI/CD principles and experience working with external and in-house APIs and SDKs.
• Experience leveraging AI Development Tools (e.g., GitHub Copilot, Cursor) as a "Peer Programmer" to boost productivity.
• Strong analytical skills and excellent problem-solving abilities.
• Experience in automation testing.
• Excellent communication skills and a collaborative, "can-do" mindset for working with cross-functional teams to ensure end-to-end quality.

Advantages:

• Familiarity with containerization technologies (Docker, Kubernetes).
• Experience with the AWS cloud platform.
• Working knowledge of NoSQL databases and messaging systems (e.g., MongoDB, Elastic, Kafka, Redis).
• Proven experience with the React.js framework.

What’s in it for you?!

Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.

•    Equity participation - everyone shares in our success
•    Hybrid work 
•    Opportunities for professional growth
•    Team fun & company outings
•    Statutory benefits and leave benefits
•    Health Insurance coverage 

Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

• Care - We care about our customers and each other
• Do - We do what it takes to make a positive impact
• Try- We try our best and we don’t give up
• Shine- We shine and make it our mission to always stand out

#LI-HYBRID

#LI-EV2

COMPANY OVERVIEW

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

THE TEAM & ROLE

Zuora’s Corporate Operations organization serves as the backbone of our internal technology ecosystem, building digital experiences that connect teams, align business priorities, and strengthen collaboration company-wide. Taking a cloud-first, AI-enabled approach, we empower our global ZEOs with modern tools and self-service solutions that drive productivity, scalability, and agility - all while upholding the highest standards of security and compliance.

Within Corporate Operations, the Finance Applications team designs, implements, and optimizes the systems that power Zuora’s Finance, Accounting, Procurement, Legal, and Human Resources functions. Reporting to the Senior Business Systems Manager of Digital Workplace Experience, this team works closely with system analysts, administrators, project managers, data architects, and developers to deliver robust, scalable business solutions.

The Sr. Business Systems Analyst – Technical is a key technical expert responsible for supporting system integrations and development across G&A business systems. This role functions as both a Business Systems Developer specializing in Finance platforms such as NetSuite and a cross-functional integration specialist, ensuring seamless data flow, automation, and scalability.

You’ll join a collaborative, high-performing team that values innovation, continuous improvement, and professional growth. Your work will directly impact the efficiency, quality, and scalability of Zuora’s enterprise systems and digital transformation initiatives.

YOUR MISSION

As a member of the IT organization supporting G&A functions, the Sr. Business Systems Analyst - Technical collaborates with Finance, HR, and Legal teams to integrate and enhance business systems, driving efficiency, automation, and reliability in alignment with strategic goals

YOUR OPPORTUNITY

As the Sr. Business Systems Analyst - Technical, you will play a vital role in the development and integration of Finance, HR, and Legal systems. Combining your expertise as a core ERP developer and integration specialist, you’ll ensure seamless data flow, scalable automation, and system reliability. You’ll work closely with functional BSAs and development teams to prioritize initiatives, refine user stories, and deliver enhancements through agile sprints, while supporting testing and deployment activities. 

Key responsibilities include:

• Lead integration support across core Finance, HR, and Legal business systems, ensuring data consistency and process efficiency.
• Act as a NetSuite Developer, building and maintaining scripts, workflows, and integrations using SuiteScript, RESTlets, SFTP, and API-based connections.
• Develop and maintain custom solutions across platforms such as NetSuite, Coupa, and other enterprise applications to meet evolving business requirements.
• Collaborate with functional BSAs and business stakeholders to design, test, and deploy enhancements that align with operational goals and best practices.
• Support cross-platform data flows, troubleshoot integration issues, and implement scalable solutions to maintain system reliability.
• Ensure documentation, configuration standards, and SOPs are up to date and compliant with internal controls.
• Partner with IT, Security, and cross-functional teams to ensure secure, efficient, and sustainable integrations across systems.
  
  

OUR TECH STACK: SFTP, REST API, OAuth 2.0, SQL, JavaScript, NetSuite SuiteScript, Coupa, and Navan

WHAT YOU’LL ACCOMPLISH

• Deliver Seamless System Integrations: Ensure Finance, HR, and Legal applications communicate effectively by implementing secure, stable, and automated data connections across NetSuite, Coupa, and other platforms.
• Enhance Core Financial Workflows: Improve efficiency in processes such as Treasury Accounting, Procurement, and Month-End Close through scalable integration and system enhancements.
• Advance Automation & Data Reliability: Develop solutions that strengthen data accuracy, eliminate manual work, and increase system reliability across end-to-end business workflows.
• Drive Continuous Improvement: Partner with functional BSAs and cross-functional teams to identify optimization opportunities, refine user stories, and deliver impactful enhancements through agile sprints.
• Promote Secure & Compliant Operations: Collaborate with IT and Security teams to uphold data protection, access controls, and audit compliance across integrations and financial systems.
• Establish Sustainable System Practices: Maintain clear documentation, SOPs, and configuration standards to ensure long-term scalability and consistent operational excellence.

WHAT YOU’LL NEED TO BE SUCCESSFUL

• Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent experience).
• 5+ years of experience in NetSuite development and administration, including SuiteScript (1.0/2.x), SuiteFlow, and SuiteTalk.
• 8+ years of experience and Proficiency in system integrations, including SFTP, API, REST, and web services.
• Strong problem-solving, communication, and collaboration skills; able to work across technical and functional teams.
• Strong understanding of Finance processes including General Ledger, P2P, Q2C, and Reporting with the ability to translate functional needs into technical solutions.
• Exceptional analytical and troubleshooting skills with a keen eye for process improvement and quality assurance
• Experience with Coupa, Workday, Navan, or other connected systems is a plus
• Knowledge of financial reporting, accounting standards, and regulatory compliance requirements, including IT controls, SOX, SDLC, and change management

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, and retirement programs
• Medical insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• Paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

*Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

We are looking for a Principal Software Engineer to lead our Customer Experience application development group through the next step function growth phase. As an engineering leader, you will be driving the future of Metropolis products forward, shaping vision and technical strategy that enables us to build top notch customer experiences. This individual will provide immense technical thought leadership and will shape a strong engineering-led culture. The ideal candidate will have a product-oriented mindset exuding extreme curiosity to explore customer experiences, obsessively finding opportunities for our customers to make technology experience frictionless. This leader will play a critical role in the company's success by ensuring that advancing the tech is aligned with customer needs and contributes to the company's overall growth and profitability.  

This is a unique opportunity to build an end-to-end mobility platform, that supports high throughput locations, aviation, fleet management and other use cases impacting the everyday experience of millions of people. If you are energized by the mission to empower our customers to harness time through remarkable mobility products, this role is for you. We operate in a fast-paced, challenging, and fun environment! We work together as one team to deliver on our commitments. We challenge the status quo every day, internally and externally. 

What you'll do

• Provide technical direction that influences the entire company by formulating and implementing technical vision and strategy
• Establish the technologies and best practices needed to achieve operational excellence in system reliability while enabling rapid experimentation and data-informed decisions
• Through technology, enable step function improvements in developer experience and velocity
• Be a great coach to bring the best out of our engineers and a key driver of hiring top talent
• Empower collaborative environment where best product and technical ideas are nurtured and come to life
• Influence the industry by creating competitive advantages for our customers through their use of our global platform

What we're looking for

• 14+ years of experience building customer centric applications and products
• Experience initiating and driving technical strategy
• Proven track record of designing and delivering large-scale distributed systems and software products in high volume consumer facing applications
• Extremely strong fundamental computer science skills and expert level knowledge of Scala or Java or related language
• Strong experience with data-intensive architectures
• Deep understanding of tradeoffs involved in release engineering and other processes
• Excellent written and verbal communication skills with a proven ability to present complex information in a clear and concise manner to a variety of audiences
• Track record of successful cross-functional collaboration while building customer solutions in B2C and B2B settings

While not required, these are a plus:

• Advanced degree in a technical field such as computer science
• Previous experience working inside innovative, high-growth environments
• Experience creating structure within an environment with high levels of ambiguity
• Experience with leading the development of industry altering infrastructure
• Experience with leveraging AI technology to streamline engineering activities

Our Stack

• Languages + Frameworks: TypeScript, React, Scala (principally), Java (limited)
• Datastores: MySQL, PostgreSQL, Snowflake
• Cloud: AWS
• Version control: Git & GitHub
• AI Tooling: Copilot on GitHub and Claude Code
• Observability: Datadog

3 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. #LI-SR1 #LI-Onsite

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

We are looking for a Principal Software Engineer to lead our Customer Experience application development group through the next step function growth phase. As an engineering leader, you will be driving the future of Metropolis products forward, shaping vision and technical strategy that enables us to build top notch customer experiences. This individual will provide immense technical thought leadership and will shape a strong engineering-led culture. The ideal candidate will have a product-oriented mindset exuding extreme curiosity to explore customer experiences, obsessively finding opportunities for our customers to make technology experience frictionless. This leader will play a critical role in the company's success by ensuring that advancing the tech is aligned with customer needs and contributes to the company's overall growth and profitability.  

This is a unique opportunity to build an end-to-end mobility platform, that supports high throughput locations, aviation, fleet management and other use cases impacting the everyday experience of millions of people. If you are energized by the mission to empower our customers to harness time through remarkable mobility products, this role is for you. We operate in a fast-paced, challenging, and fun environment! We work together as one team to deliver on our commitments. We challenge the status quo every day, internally and externally. 

What you'll do

• Provide technical direction that influences the entire company by formulating and implementing technical vision and strategy
• Establish the technologies and best practices needed to achieve operational excellence in system reliability while enabling rapid experimentation and data-informed decisions
• Through technology, enable step function improvements in developer experience and velocity
• Be a great coach to bring the best out of our engineers and a key driver of hiring top talent
• Empower collaborative environment where best product and technical ideas are nurtured and come to life
• Influence the industry by creating competitive advantages for our customers through their use of our global platform

What we're looking for

• 14+ years of experience building customer centric applications and products
• Experience initiating and driving technical strategy
• Proven track record of designing and delivering large-scale distributed systems and software products in high volume consumer facing applications
• Extremely strong fundamental computer science skills and expert level knowledge of Scala or Java or related language
• Strong experience with data-intensive architectures
• Deep understanding of tradeoffs involved in release engineering and other processes
• Excellent written and verbal communication skills with a proven ability to present complex information in a clear and concise manner to a variety of audiences
• Track record of successful cross-functional collaboration while building customer solutions in B2C and B2B settings

While not required, these are a plus:

• Advanced degree in a technical field such as computer science
• Previous experience working inside innovative, high-growth environments
• Experience creating structure within an environment with high levels of ambiguity
• Experience with leading the development of industry altering infrastructure
• Experience with leveraging AI technology to streamline engineering activities

Our Stack

• Languages + Frameworks: TypeScript, React, Scala (principally), Java (limited)
• Datastores: MySQL, PostgreSQL, Snowflake
• Cloud: AWS
• Version control: Git & GitHub
• AI Tooling: Copilot on GitHub and Claude Code
• Observability: Datadog

3 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. #LI-SR1 #LI-Onsite

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

About Us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

Application Developer – Commercial Application 

Job Description 
 

We are seeking a skilled Application Developer to join our Commercial Applications team, with a primary focus on supporting and enhancing DocuSign CLM (Contract Lifecycle Management). In this role, you will extend and optimize DocuSign CLM functionality, integrate it with other business platforms, and ensure it meets evolving enterprise needs. You will collaborate within a dynamic team environment and work independently to deliver high-impact solutions. 
 

Key Responsibilities 
 

• Administer, analyze, design, program, debug, test, and modify software enhancements to meet stakeholder requirements for platforms such as DocuSign CLM, GoTransverse, and ServicePath 

• Translate internal client requirements into robust application features and creative prototypes 

• Perform unit, integration, functional, and non-functional testing to ensure quality and reliability 

• Troubleshoot and debug applications, resolving issues efficiently 

• Evaluate existing applications to update and add new features, focusing on scalability and maintainability 

• Develop comprehensive technical documentation and handbooks to accurately represent application design and architecture 

• Maintain the security and integrity of application software, following enterprise security protocols 

• Collaborate with cross-functional teams and communicate effectively with stakeholders and leadership 

• Manage competing priorities and thrive in a fast-paced, evolving environment 

Qualifications 
 

Basic Requirements: 

• 3–6 years of professional experience in application and software development 

• 3–6 years of hands-on coding experience in languages such as Python, C#, JSON, Java, SQL, XML, HTML, CSS, etc. 

• Bachelor’s degree in computer science, Information Technology, or a related field 

• Experience working in a global team setting and for a US-based company 

• Excellent verbal and written communication skills 

• Ability to understand commercial business processes and customizations related to billing, including CPQ (ServicePath), Salesforce, Workday, and DocuSign CLM 

• Working knowledge of the Quote-to-Cash process and application development lifecycle 

• Experience with API integrations for enterprise systems; demonstrated ability to write Web Services (RESTful, SOAP) and fault-tolerant code 

• Experience in both waterfall and agile development frameworks 

• Strong problem-solving, critical thinking, and analytical skills 

Preferred Skills and Experience 

• 3–6 years hands-on experience supporting DocuSign CLM is a plus 

• Advanced working knowledge of DocuSign CLM+, DocuSign IAM, or DocuSign Navigator 

• Excellent time management and organizational skills 

• Experience with complex billing structures (e.g., consumption/usage-based billing models) 

• Keen attention to detail and strong interpersonal skills 

• Project management experience is a plus 

• Familiarity with generic AI platforms (e.g., Azure AI, Gemini) is a plus 

• Ability to adapt to new technologies and drive continuous improvement 

Ensono’s Cloud Consultancy team is expanding to meet increasing client demand for complex, high-value cloud transformation projects, ranging from traditional lift-and-shift migrations to advanced platform modernization (VM to PaaS or serverless). We are seeking Consultants to join our AWS team, delivering thought leadership and high-quality migration solutions for enterprise clients leveraging AWS public cloud.

We are looking for an AWS Migration Engineer / Consultant to support the migration of workloads to AWS cloud environments. You will work closely with senior architects, clients, and delivery teams to execute migration projects, deploy AWS services, implement automation, and ensure smooth transitions from on‑premises to cloud.

This role is suitable for someone with extensive hands-on AWS migration experience.

Key Responsibilities

Migration & Deployment

• Support migration projects involving servers, applications, and databases from on‑premises or private cloud to AWS.
• Participate in assessment, discovery, planning, cutover, and post‑migration optimization.
• Execute re-hosting and re-platforming activities using AWS migration tools (Application Migration Service, DMS, Migration Hub, App2Container).
• Deploy, configure, and validate AWS services and infrastructure components.

Cloud Engineering & Automation

• Implement Infrastructure as Code (IaC) using Terraform or AWS CloudFormation.
• Contribute to CI/CD pipelines for IaC and application deployments.
• Support creation and maintenance of reusable Terraform modules and automation scripts.
• Assist in enforcing quality and security checks (tflint, Checkov, tfsec).

Operational Support & Troubleshooting

• Assist in integration, testing, and troubleshooting of AWS workloads.
• Monitor environments using CloudWatch, X-Ray, Config, and related tools.
• Support optimization efforts for cost, performance, and security.

Documentation & Collaboration

• Prepare technical documentation, runbooks, and migration playbooks.
• Participate in client workshops and provide technical inputs when required.
• Collaborate with global delivery teams and follow established cloud best practices.
• Engage in internal learning, certifications, and capability-building initiatives.

Technical Requirements

Cloud & AWS Knowledge

• Working experience with core AWS services (EC2, S3, VPC, IAM, RDS, Lambda, ECS/EKS basics).
• Understanding of AWS multi-account management, Organizations, and Control Tower (preferred).

Migration Tools & Methods

• Familiarity with at least one AWS migration tool:
• Application Migration Service
• Database Migration Service (DMS)
• Migration Hub
• App2Container
• Understanding of migration approaches (re-host, re-platform, refactor basics).

Infrastructure as Code & Automation

• Hands-on experience with Terraform or CloudFormation.
• Basic knowledge of CI/CD concepts and tools (GitHub Actions, CodePipeline, Jenkins).
• Scripting proficiency in Python, Bash, or PowerShell.

Containers & Modernization (Nice to Have)

• Exposure to Docker, Kubernetes (EKS), or AWS serverless services like Lambda.
• Monitoring, Security & Governance
• Understanding of AWS monitoring and security tools (CloudWatch, Config, GuardDuty).
• Awareness of IAM best practices and least privilege principles.

Non-Technical Requirements

• Strong problem-solving and analytical skills.
• Good communication skills with the ability to interact with clients and team members.
• Self-driven, eager to learn, and capable of working collaboratively in global teams.
• Organized and able to handle multiple tasks in fast-paced environments.
• High integrity, professionalism, and attention to detail.

Industry Qualifications:

• 5+ years in technology consulting leadership roles.
• 4+ years in AWS technology planning and implementation, with a track record of leading large-scale AWS projects.
• Bachelor’s Degree (BE) in a related field required; Master’s Degree preferred.

Certifications:

• AWS Solutions Architect –Professional
• AWS DevOps Engineer – Associate / Professional
• HashiCorp Terraform Associate

"We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request."

ABOUT US

Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we’re enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com.

Job Summary:
Ensono’s Cloud Consultancy team is expanding to meet increasing client demand for complex, high-value cloud transformation projects, ranging from traditional lift-and-shift migrations to advanced platform modernization (VM to PaaS or serverless). We are seeking Consultants to join our AWS team, delivering thought leadership and high-quality migration solutions for enterprise clients leveraging AWS public cloud.

We are looking for an AWS Migration Engineer / Consultant to support the migration of workloads to AWS cloud environments. You will work closely with senior architects, clients, and delivery teams to execute migration projects, deploy AWS services, implement automation, and ensure smooth transitions from on‑premises to cloud.

This role is suitable for someone with extensive hands-on AWS migration experience.

Key Responsibilities

Migration & Deployment

• Support migration projects involving servers, applications, and databases from on‑premises or private cloud to AWS.
• Participate in assessment, discovery, planning, cutover, and post‑migration optimization.
• Execute re-hosting and re-platforming activities using AWS migration tools (Application Migration Service, DMS, Migration Hub, App2Container).
• Deploy, configure, and validate AWS services and infrastructure components.

Cloud Engineering & Automation

• Implement Infrastructure as Code (IaC) using Terraform or AWS CloudFormation.
• Contribute to CI/CD pipelines for IaC and application deployments.
• Support creation and maintenance of reusable Terraform modules and automation scripts.
• Assist in enforcing quality and security checks (tflint, Checkov, tfsec).

Operational Support & Troubleshooting

• Assist in integration, testing, and troubleshooting of AWS workloads.
• Monitor environments using CloudWatch, X-Ray, Config, and related tools.
• Support optimization efforts for cost, performance, and security.

Documentation & Collaboration

• Prepare technical documentation, runbooks, and migration playbooks.
• Participate in client workshops and provide technical inputs when required.
• Collaborate with global delivery teams and follow established cloud best practices.
• Engage in internal learning, certifications, and capability-building initiatives.

Technical Requirements

Cloud & AWS Knowledge

• Working experience with core AWS services (EC2, S3, VPC, IAM, RDS, Lambda, ECS/EKS basics).
• Understanding of AWS multi-account management, Organizations, and Control Tower (preferred).

Migration Tools & Methods

• Familiarity with at least one AWS migration tool:
• Application Migration Service
• Database Migration Service (DMS)
• Migration Hub
• App2Container
• Understanding of migration approaches (re-host, re-platform, refactor basics).

Infrastructure as Code & Automation

• Hands-on experience with Terraform or CloudFormation.
• Basic knowledge of CI/CD concepts and tools (GitHub Actions, CodePipeline, Jenkins).
• Scripting proficiency in Python, Bash, or PowerShell.

Containers & Modernization (Nice to Have)

• Exposure to Docker, Kubernetes (EKS), or AWS serverless services like Lambda.
• Monitoring, Security & Governance
• Understanding of AWS monitoring and security tools (CloudWatch, Config, GuardDuty).
• Awareness of IAM best practices and least privilege principles.

Non-Technical Requirements

• Strong problem-solving and analytical skills.
• Good communication skills with the ability to interact with clients and team members.
• Self-driven, eager to learn, and capable of working collaboratively in global teams.
• Organized and able to handle multiple tasks in fast-paced environments.
• High integrity, professionalism, and attention to detail.

Industry Qualifications:

• 5+ years in technology consulting leadership roles.
• 4+ years in AWS technology planning and implementation, with a track record of leading large-scale AWS projects.
• Bachelor’s Degree (BE) in a related field required; Master’s Degree preferred.

Certifications:

• AWS Solutions Architect –Professional
• AWS DevOps Engineer – Associate / Professional
• HashiCorp Terraform Associate

Shift Timing

1:30 PM to 10:30 PM and 5:30 PM to 2:00 AM(Flexible to work in both the shift)

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request

ABOUT US

Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we’re enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com.

Job Summary:
Ensono’s Cloud Consultancy team is expanding to meet increasing client demand for complex, high-value cloud transformation projects, ranging from traditional lift-and-shift migrations to advanced platform modernization (VM to PaaS or serverless). We are seeking Consultants to join our AWS team, delivering thought leadership and high-quality migration solutions for enterprise clients leveraging AWS public cloud.

We are looking for an AWS Migration Engineer / Consultant to support the migration of workloads to AWS cloud environments. You will work closely with senior architects, clients, and delivery teams to execute migration projects, deploy AWS services, implement automation, and ensure smooth transitions from on‑premises to cloud.

This role is suitable for someone with extensive hands-on AWS migration experience.

Key Responsibilities

Migration & Deployment

• Support migration projects involving servers, applications, and databases from on‑premises or private cloud to AWS.
• Participate in assessment, discovery, planning, cutover, and post‑migration optimization.
• Execute re-hosting and re-platforming activities using AWS migration tools (Application Migration Service, DMS, Migration Hub, App2Container).
• Deploy, configure, and validate AWS services and infrastructure components.

Cloud Engineering & Automation

• Implement Infrastructure as Code (IaC) using Terraform or AWS CloudFormation.
• Contribute to CI/CD pipelines for IaC and application deployments.
• Support creation and maintenance of reusable Terraform modules and automation scripts.
• Assist in enforcing quality and security checks (tflint, Checkov, tfsec).

Operational Support & Troubleshooting

• Assist in integration, testing, and troubleshooting of AWS workloads.
• Monitor environments using CloudWatch, X-Ray, Config, and related tools.
• Support optimization efforts for cost, performance, and security.

Documentation & Collaboration

• Prepare technical documentation, runbooks, and migration playbooks.
• Participate in client workshops and provide technical inputs when required.
• Collaborate with global delivery teams and follow established cloud best practices.
• Engage in internal learning, certifications, and capability-building initiatives.

Technical Requirements

Cloud & AWS Knowledge

• Working experience with core AWS services (EC2, S3, VPC, IAM, RDS, Lambda, ECS/EKS basics).
• Understanding of AWS multi-account management, Organizations, and Control Tower (preferred).

Migration Tools & Methods

• Familiarity with at least one AWS migration tool:
• Application Migration Service
• Database Migration Service (DMS)
• Migration Hub
• App2Container
• Understanding of migration approaches (re-host, re-platform, refactor basics).

Infrastructure as Code & Automation

• Hands-on experience with Terraform or CloudFormation.
• Basic knowledge of CI/CD concepts and tools (GitHub Actions, CodePipeline, Jenkins).
• Scripting proficiency in Python, Bash, or PowerShell.

Containers & Modernization (Nice to Have)

• Exposure to Docker, Kubernetes (EKS), or AWS serverless services like Lambda.
• Monitoring, Security & Governance
• Understanding of AWS monitoring and security tools (CloudWatch, Config, GuardDuty).
• Awareness of IAM best practices and least privilege principles.

Non-Technical Requirements

• Strong problem-solving and analytical skills.
• Good communication skills with the ability to interact with clients and team members.
• Self-driven, eager to learn, and capable of working collaboratively in global teams.
• Organized and able to handle multiple tasks in fast-paced environments.
• High integrity, professionalism, and attention to detail.

Industry Qualifications:

• 5+ years in technology consulting leadership roles.
• 4+ years in AWS technology planning and implementation, with a track record of leading large-scale AWS projects.
• Bachelor’s Degree (BE) in a related field required; Master’s Degree preferred.

Certifications:

• AWS Solutions Architect –Professional
• AWS DevOps Engineer – Associate / Professional
• HashiCorp Terraform Associate

Shift Timing

1:30 PM to 10:30 PM and 5:30 PM to 2:00 AM(Flexible to work in both the shift)

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request

Why we're hiring:

The Cyber Risk and Compliance team ensures that WPP Creative Technology Operations adhere to internal policies, standards and control requirements to meet regulatory, client and external audit obligations.

This role is primarily focused on providing second‑line assurance over Technology Operations, including infrastructure, platforms, identity, service management and operational processes, ensuring controls are designed appropriately and operating effectively.

The role is pivotal in embedding robust Data & Technology controls across Tech Ops, supporting audit readiness (including SOX 404), and driving more consistent, standardised and repeatable operational control practices. Working closely with Financial Risk & Control and Technology Operations leadership, the role ensures Tech Ops teams are equipped to demonstrate control performance clearly and consistently.

What you'll be doing:

• Provide second‑line assurance over Technology Operations control environments, including infrastructure, cloud platforms, identity and access management, service management and operational processes
• Act as a key risk and controls partner to Technology Operations leadership, providing independent oversight, challenge and assurance
• Perform control design and operating effectiveness reviews across Tech Ops processes, including change, access, incident, problem, backup and resilience controls
• Lead and support internal, external and client audits primarily impacting Technology Operations, acting as the central point of coordination and assurance
• Monitor, challenge and support remediation of audit deficiencies relating to Tech Ops control failures, ensuring sustainable fixes rather than point solution
• Be a key liaison with the markets to assist in timely completion of audits (internal, external or client), providing support and guidance as required
• Communicate effectively with Control Owners, Operators, Business platform Directors and other senior stakeholders.
• Ensure all stakeholders are informed about progress, risks, and issues.
• Develop Standard Operating Procedures and Risk and Controls Matrix for application control environment
• Play a key role in monitoring audit deficiencies - from challenging the validity of deficiencies in audit close meetings, to supporting markets in developing remediation plans
• Review remediation documentation to ensure plan has been implemented correctly
• Identify appropriate mitigating controls for audit deficiencies, considering both controls on the IT and financial framework which adequately addresses the risk identified
• Perform detailed walkthroughs of automated controls, to review system configuration and ensure risk associated to the control has been addressed
• Provide up to date reporting of audit readiness to the Director
•  Line management of Technology Risk & Controls Analysts, including objective setting, performance management and ongoing development
• Provide day‑to‑day direction, coaching and technical oversight to analyst team members across audits, control reviews and remediation activity
• Allocate work across the analyst team to ensure efficient coverage of audit, SOX and client assurance requirements
• Review analyst deliverables to ensure quality, consistency and alignment with WPP control standards and assurance methodologies
•  Act as an escalation point for complex control, audit or stakeholder issues raised by analysts
•  Support capability development within the analyst team, including coaching on SOX, ITGCs, application controls and audit best practice
• Contribute to building a high‑performing, collaborative team culture focused on accountability, learning and continuous improvement

What you'll need:

• Strong understanding of Technology Operations control environments, including ITGCs, platform operations, IAM, infrastructure, cloud and service management controls
• Experience providing assurance over run‑the‑business technology functions, rather than solely project or change initiatives
• Ability to challenge Technology Operations teams constructively on control design, evidence quality and sustainability
• Hands‑on experience reviewing operational processes such as change management, access management, incident/problem management and availability/resilience

• Understands the importance of strong IT controls and maintaining a positive user experience
• Prior experience in internal and external IT audits
• Robust understanding in SOX controls framework. Experience working with external auditors on SOX compliance within large-scale transformation programmes.
• Ability to work independently and proactively work on solutions to self-identified problems
• Attention to detail - Applying quality standards to all tasks undertaken and ensuring that nothing is overlooked.
• Ability to collaborate with business and technology stakeholders to explain the technology risk implications, and communicate in a language that is appropriate to the audience
• Ability to adjust priorities and manage time appropriately and wisely in a fast-paced environment.
• Strong interpersonal skills with the ability to build relationships across departments and global markets
• Highly organised with ability to manage multiple projects simultaneously and to analyse data effectively, efficiently and accurately.

• Prior exposure to data migration assurance and reconciliation processes.
• Relevant experience and or professional certifications (e.g., CISA, CIA, CRISC) are advantageous.
• Fluency in Spanish is essential for this role
• Demonstrable experience managing, coaching or mentoring analysts or junior team members in a risk, audit or compliance environment
• Ability to translate complex audit and control requirements into clear, actionable guidance for analyst teams
• Strong review and quality assurance skills, with the ability to challenge work constructively and raise standards
• Confidence in prioritising and balancing team workloads across multiple concurrent audits or initiatives
• Effective leadership and stakeholder management skills, including handling escalation, feedback and performance conversations
• Structured and methodical approach to developing team capability and embedding consistent ways of working Ability to lead by example in a fast‑paced, high‑expectation, global environment

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid 

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

We’re hiring a Senior Site Reliability Engineer to lead reliability strategy and drive AI-powered automation at scale. This role involves owning complex systems, shaping architecture, and influencing cross-functional teams.

You’ll:

• Define and evolve SLOs, SLIs, and resilience patterns
• Build AI-driven automation for detection, remediation, and forecasting
• Lead cloud infrastructure and Kubernetes platforms
• Drive incident response and operational excellence
• Mentor engineers and influence org-wide reliability practices

About You

• 8+ years of hands-on experience in Site Reliability Engineering, DevOps, or large-scale production operations.
• Advanced expertise in AWS, including architecture design across services such as EC2, EKS, VPC, IAM, RDS, S3, and CloudWatch.
• Deep experience with Infrastructure-as-Code using Terraform, including complex modules, state management, and governance.
• Strong programming and automation skills using Python and Shell; experience building production-grade automation systems.
• Expert-level Linux systems knowledge, including performance tuning, security hardening, and deep troubleshooting.
• Proven experience operating distributed systems and data streaming platforms such as Kafka in high-throughput environments.
• Demonstrated ability to work independently on complex, ambiguous problems with broad organizational impact.
• Proven technical leadership experience driving large, cross-team reliability or infrastructure initiatives, including setting technical direction, influencing design decisions, and mentoring engineers to deliver measurable outcomes at scale.

AI & Automation Expertise

• Practical experience designing or implementing AI/ML-driven automation in operations, reliability, or platform engineering.
• Experience integrating AI capabilities into monitoring, alerting, incident response, or workflow automation systems.
• Strong understanding of how AI can be safely and effectively applied in production environments.

Nice to haves:

• Experience with advanced observability platforms (Prometheus, Grafana, ELK, or similar) enhanced with AI-driven insights.
• Familiarity with predictive analytics, anomaly detection, or AIOps platforms.
• Experience influencing architectural decisions at a platform or product level.
• Prior experience operating in a 24/7, global, high-availability SaaS environment.

The Team

Zuora's Cloud Engineering team ensures the reliability, scalability, and operational excellence of global SaaS platforms, operating 24x7 with a follow-the-sun model. The team collaborates closely with Engineering, Security,Product, and Support, leveraging technologies like AWS,Kubernetes, Kafka,Terraform, and Python, with a strong focus on AI-driven operations and automation.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

• Strong experience creating and deploying cloud infrastructure on Azure, AWS, and GCP
• Understanding of Python and Docker for developing web APIs
• Understanding of deploying solutions to Kubernetes.
• Familiarity with serverless technologies across functions, queues, file storage, API management, and key‑value stores
• Experience with integration patterns and working with various APIs
• Knowledge of DevOps principles and Git, preferably with experience in modern techniques such as monorepos
• Proficiency in Infrastructure‑as‑Code languages such as Terraform and CloudFormation
• Understanding of design patterns for building scalable and efficient systems
• A quality‑driven, test‑first mindset
• Excellent written and verbal communication skills
• Familiarity with Diagrams‑as‑Code for documenting infrastructure architecture is a plus
• Understanding of modern authentication protocols such as OAuth2 and OIDC
• Consideration of cross‑cutting concerns like observability and security in infrastructure design
• Contributions to open‑source projects are a plus

We’re ideally looking for someone who is comfortable across the entire stack and can take ownership of feature delivery from design to deployment. The ideal candidate should have:

• 5+ years of experience with Python and FastAPI (async programming)
• Experience with Redis caching patterns and cache invalidation strategies
• Experience with event-driven architectures (Pub/Sub, SNS/SQS, or similar message brokers)
• Familiarity with SQLAlchemy ORM and relational database patterns
• Experience writing comprehensive test suites (pytest, integration testing)
• Comfortable with REST API design and microservices communication patterns
• Experience with AI-assisted development tools (Cursor, Copilot, Claude Code)
• Experience with Git and CI/CD pipelines

Nice to Have

• Experience with Strapi CMS or similar headless CMS platforms
• Experience with both GCP and AWS cloud services
• Familiarity with i18n patterns (locale handling, translation key management)
• Experience in Java and typescript

Job Overview:

We are seeking an experienced Senior Data Engineer to build and optimize scalable data platforms using Microsoft Fabric, Databricks (and/or Snowflake). The role focuses on designing reliable data pipelines, lakehouse and warehouse models, and semantic layers that enable enterprise analytics, BI, and AI/Gen AI use cases.

You will work closely with analytics, BI, and data science teams to deliver high-quality, performant, and governed data solutions, while driving best practices in data engineering, optimization, and platform design.

Key Responsibilities

• Design, build, and maintain end-to-end data solutions on Microsoft Fabric, Databricks, including Pipelines, Notebooks, Lakehouse, Data Warehouse, and Semantic Models.
• Implement scalable data ingestion, transformation, and loading (ETL/ELT) using Fabric Pipelines and PySpark.
• Develop robust data models and schemas optimized for analytics, reporting, and AI-driven consumption.
• Create and maintain semantic models to support Power BI and enterprise BI solutions.
• Engineer high-performance data solutions that meet requirements for throughput, scalability, quality, and security.
• Author efficient PySpark and SQL code for large-scale data transformation, data quality management, and business rule processing.
• Build reusable framework components for metadata-driven pipelines and automation.
• Optimize Lakehouse and Data Warehouse performance, including partitioning, indexing, Delta optimization, and compute tuning.
• Develop and maintain stored procedures and advanced SQL logic for operational workloads.
• Design and prepare feature-ready datasets for AI and GenAI applications.
• Collaborate with data scientists and ML engineers to productionize AI pipelines.
• Implement data governance and metadata practices required for responsible AI.
• Leverage Fabric, Databricks capabilities to orchestrate and monitor AI-related data workflows.
• Apply data governance, privacy, and security standards across all engineered assets.
• Implement monitoring, alerting, and observability best practices for pipelines and compute workloads.
• Drive data quality initiatives, including validation frameworks, profiling, and anomaly detection.
• Partner with analytics, BI, data science, and product teams to understand requirements and translate them into technical solutions.
• Mentor junior engineers and contribute to engineering standards and patterns.
• Participate in architecture reviews, technical design sessions, and roadmap planning.
• Develop and deliver dashboards and reports using Power BI and Tableau.

Required Skills:

• Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, or equivalent experience.
• 7+ years of professional experience in data engineering or a related discipline.
• Mandatory hands-on expertise with Microsoft Fabric, Databricks or Snowflake including:
  • Pipelines
  • Notebooks
  • Lakehouse
  •  Data Warehouse
  • Semantic Models
• Advanced proficiency in PySpark for distributed data processing.
• Strong command of SQL for analytical and operational workloads.
• Experience developing and optimizing stored procedures and complex SQL transformations.
• Understanding of GenAI architectures, vectorization, embedding pipelines, and data preparation for LLM use cases.
• Strong knowledge of data modeling, ETL/ELT patterns, and modern data lakehouse principles.
• Experience designing and optimizing large-scale data pipelines in cloud environments (Azure preferred).
• Excellent problem-solving skills with the ability to analyze complex data workflows.
• Proficiency in creating interactive dashboards and reports using Power BI and Tableau.

Job Description: 

• 10+ years in Software / Data / ML engineering, including 3+ years in AI/ML, and 2+ years specifically in LLM / GenAI projects.
• Proven experience as a Tech Lead / Architect leading engineering teams or projects.
• Deep hands-on experience with: LLM APIs (OpenAI, Azure OpenAI, or equivalent).
• RAG architectures, embeddings, and vector databases (e.g., Pinecone, FAISS, Chroma, Qdrant, Azure AI Search).
• One or more orchestration frameworks (LangChain, Semantic Kernel, Microsoft Agent Framework, LangGraph, Copilot Studio, etc.)..
• Strong Python skills (plus experience with Node.js / C# is a bonus).
• Experience building cloud-based backend services (FastAPI, Flask, .NET, Node) and integrating with enterprise systems.
• Excellent communication skills and a track record of making architecture decisions and driving them to execution.
• Experience in Azure or AWS or GCP (GenAI Services)

Summary: We are seeking a Lead Software Engineer (LSE) to drive the design and evolution of our cloud-native platform. This role is responsible for owning end-to-end platform capabilities, shaping architectural direction, and ensuring high standards of scalability, reliability, and developer experience. As a Lead Engineer, you will operate at the intersection of architecture, execution, and team leadership, working across squads to build cohesive and future-ready platform solutions.

Responsibilities:

• Develop platform features to the highest engineering standards with an AI-first mindset.
• Spike robust solutions to clear architectural runway ahead of platform feature development.
• Take personal responsibility for the overall technical performance of the team, including capabilities, quality, stability, and velocity.
• Perform code reviews focusing on code quality, design, and implementation.
• Regularly identify opportunities for code refactoring and performance optimizations, and champion these efforts within the team.
• Mentor junior software engineers by sharing best practices and providing guidance on proficiency.
• Identify technical constraints to engineering effectiveness and lead initiatives to address them.
• Advise product management on technical opportunities and constraints.
• Identify, understand, and implement technology trends and innovations relevant to the Appian Platform.
• Effectively communicate technical designs verbally, visually, and in writing for technical audiences of all sizes.
• Contribute to Appian's long-term documentation by publishing relevant, high-quality content to the Engineering's technical documentation site.

Required Skills:

• 12+ years of proven experience as a Lead Engineer with a strong focus on AWS.
• Deep hands-on experience with AWS services including EC2, Auto Scaling, EKS, ECS, Lambda, VPC, ALB/NLB, Route 53, PrivateLink, EBS, EFS, S3, IAM, KMS, and Secrets Manager.
• Experience with programming languages such as Java, Python, or GoLang.
• Strong proficiency in Infrastructure as Code using Terraform or any equivalent.
• Strong proficiency in Kubernetes.
• Experience with implementing and managing logging and monitoring solutions such as CloudWatch and CloudTrail.
• Demonstrated ability to track, analyze, and optimize AWS cloud costs.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Summary: We are seeking a Lead Software Engineer (LSE) to drive the design and evolution of our cloud-native platform. This role is responsible for owning end-to-end platform capabilities, shaping architectural direction, and ensuring high standards of scalability, reliability, and developer experience. As a Lead Engineer, you will operate at the intersection of architecture, execution, and team leadership, working across squads to build cohesive and future-ready platform solutions.

Responsibilities:

• Develop platform features to the highest engineering standards with an AI-first mindset.
• Spike robust solutions to clear architectural runway ahead of platform feature development.
• Take a high degree of personal responsibility for the overall technical performance of the team, including capabilities, quality, stability, and velocity.
• Perform code reviews that provide feedback not only on code quality but also on design and implementation.
• Identify opportunities for code refactoring and performance optimizations regularly and champion these efforts within the team.
• Mentor junior software engineers by sharing best practices and providing guidance on becoming more proficient.
• Identify technical constraints to engineering effectiveness and lead initiatives to address them.
• Advise product management on technical opportunities and constraints.
• Identify, understand, and bring to fruition technology trends and innovations relevant to Appian Platform.
• Effectively communicate technical designs verbally, visually, and/or in writing for small to large-sized technical audiences.
• Contribute to Appian's long-term documentation by publishing relevant, high-quality content to Engineering's technical documentation site.

Required Skills:

• 12+ years of proven experience as a Lead Engineer with a strong focus on AWS.
• Deep hands-on experience with AWS services including Compute (EC2, Auto Scaling, EKS, ECS, Lambda), Networking (VPC, ALB/NLB, Route 53, PrivateLink), Storage (EBS, EFS, S3), and Security (IAM, KMS, Secrets Manager).
• Experience with Java, Python, or GoLang programming languages.
• Strong proficiency in Infrastructure as Code - Terraform or any equivalent.
• Strong proficiency in Kubernetes.
• Experience with implementing and managing logging and monitoring solutions (e.g., CloudWatch, CloudTrail).
• Demonstrated ability to track, analyze, and optimize AWS cloud costs.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.

We are looking for a Principal Software Engineer with deep expertise in AWS and Infrastructure as Code (IaC) to design, build, and scale highly reliable cloud platforms. This role will be responsible for defining infrastructure architecture, driving automation-first practices, and mentoring engineers while delivering secure, scalable, and cost-effective cloud solutions.

You will work closely with platform, security, SRE, and product teams to enable self-service, zero-touch infrastructure provisioning and improve developer velocity across the organization.

Summary:
The Principal Software Engineer will leverage their expertise in AWS and Infrastructure as Code (IaC) to design, build, and scale highly reliable cloud platforms. This role is pivotal in defining infrastructure architecture, promoting automation-first practices, and mentoring engineers to deliver secure, scalable, and cost-effective cloud solutions. The successful candidate will collaborate with platform, security, SRE, and product teams to facilitate self-service, zero-touch infrastructure provisioning, enhancing developer velocity across the organization.

Responsibilities:

• Design and own cloud infrastructure architectures on AWS using Infrastructure as Code.
• Lead the development of reusable, versioned IaC modules and frameworks.
• Build and maintain infrastructure using tools such as Terraform, CloudFormation, CDK, and Ansible.
• Implement CI/CD pipelines for infrastructure provisioning and change management.
• Drive immutable infrastructure and automated environment lifecycle management.
• Define best practices for scalability, availability, security, and cost optimization.
• Review architecture designs and code to ensure high quality and maintainability.
• Enable self-service provisioning for internal teams.
• Design secure, compliant environments following least privilege and defense-in-depth principles.
• Mentor junior software engineers and share expert knowledge across the department.
• Identify opportunities for code refactoring and performance optimizations.
• Advise product management on technical opportunities and constraints.
• Collaborate with architects to promote consistency and advance Appian's technology state.
• Contribute to Appian's long-term documentation with high-quality content.

Required Skills:

• Deep expertise with AWS services including EC2, Auto Scaling, EKS, ECS, Lambda, VPC, ALB/NLB, Route 53, PrivateLink, EBS, EFS, S3, IAM, KMS, and Secrets Manager.
• 15+ years of experience in designing and implementing cloud infrastructure architectures.
• Strong understanding of cost optimization and cloud economics.
• Experience supporting regulated environments (SOC2, FedRAMP, HIPAA, etc.).
• Experience with Kubernetes (EKS) and containerized workloads.
• Familiarity with GitOps workflows.
• Proven leadership skills and the ability to mentor and develop engineering talent.
• Excellent communication skills for articulating technical designs to varied audiences.

Summary: We are looking for a Senior Software Engineer (SSE) to join our Platform Engineering team. This role focuses on building scalable platform capabilities, improving developer experience, and driving operational excellence across cloud-native systems. As an SSE, you will contribute to the design and development of platform components, work closely with architects and lead engineers, and play a key role in ensuring high-quality, reliable, and efficient platform solutions.

Responsibilities:

• Design and develop platform features with a focus on scalability, reliability, and reusability.
• Contribute to implementation of platform capabilities such as self-service infrastructure, deployment automation, and service configuration systems.
• Collaborate with Lead Engineers and Architects to translate high-level designs into working solutions and provide feedback on feasibility and trade-offs.
• Write clean, maintainable, and well-tested code following engineering best practices.
• Participate in code reviews and incorporate feedback to improve code quality.
• Troubleshoot production issues and contribute to root cause analysis and resolution.
• Contribute to improving system performance, reliability, and developer experience.
• Support and enhance observability, monitoring, and alerting systems.
• Assist in identifying and addressing technical debt.
• Contribute to automation initiatives to improve team productivity.

Required Skills:

• 6–9 years of software engineering experience, with strong exposure to cloud-native platforms.
• Solid hands-on experience with AWS, including Compute (EC2, Auto Scaling, EKS/ECS, Lambda), Networking (VPC, ALB/NLB, Route 53), Storage (EBS, EFS, S3), and Security (IAM, KMS, Secrets Manager).
• Strong programming skills in Java / Python / Go.
• Proficiency in Infrastructure as Code (Terraform or equivalent).
• Hands-on experience with Kubernetes (deployment, troubleshooting, scaling).
• Experience with CI/CD pipelines and deployment automation.
• Familiarity with observability tools (e.g., CloudWatch, logging, monitoring systems).
• Good understanding of distributed systems and microservices architecture.
• Exposure to cloud cost optimization practices is a plus.
• Strong debugging and problem-solving skills.

We are looking for a Senior Software Engineer (SSE) to join our Platform Engineering team. This role focuses on building scalable platform capabilities, improving developer experience, and driving operational excellence across cloud-native systems.

As an SSE, you will contribute to the design and development of platform components, work closely with architects and lead engineers, and play a key role in ensuring high-quality, reliable, and efficient platform solutions.

Required Skills

• 6–9 years of software engineering experience, with strong exposure to cloud-native platforms.
• Solid hands-on experience with AWS, including:
• Compute: EC2, Auto Scaling, EKS/ECS, Lambda
• Networking: VPC, ALB/NLB, Route 53
• Storage: EBS, EFS, S3
• Security: IAM, KMS, Secrets Manager
• Strong programming skills in Java / Python / Go.
• Proficiency in Infrastructure as Code (Terraform or equivalent).
• Hands-on experience with Kubernetes (deployment, troubleshooting, scaling).
• Experience with CI/CD pipelines and deployment automation.
• Familiarity with observability tools (e.g., CloudWatch, logging, monitoring systems).
• Good understanding of distributed systems and microservices architecture.
• Exposure to cloud cost optimization practices is a plus.
• Strong debugging and problem-solving skills.

Responsibilities

• Design and develop platform features with a focus on scalability, reliability, and reusability.
• Contribute to the implementation of platform capabilities such as:
• self-service infrastructure
• deployment automation
• service configuration systems
• Collaborate with Lead Engineers and Architects to:
• translate high-level designs into working solutions
• provide feedback on feasibility and trade-offs
• Write clean, maintainable, and well-tested code following engineering best practices.
• Participate in code reviews and incorporate feedback to improve code quality.
• Troubleshoot production issues and contribute to root cause analysis and resolution.
• Contribute to improving system performance, reliability, and developer experience.
• Support and enhance observability, monitoring, and alerting systems.
• Assist in identifying and addressing technical debt.
• Contribute to automation initiatives to improve team productivity.

About Us:

Appian helps organizations build apps and workflows rapidly, with a low-code automation platform. Combining people, technologies, and data in a single workflow, Appian can help companies maximize their resources and improve business results. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance. Our employees create opportunities to drive hands-on impact both with our customers and throughout the organization, which creates an environment where meaningful work is met with career growth and opportunity. As a result, we are proud to have been recognized as a Washington Post Top Workplace for seven consecutive years. Simply put, we are changing the way businesses operate and our employees are to thank for Appian’s success.

We are seeking a detail-oriented Talent Coordinator to support our Talent Acquisition efforts across the APJ region. In this role, you will be responsible for the logistical execution of our hiring process, ensuring a professional and seamless experience for candidates and hiring teams alike.

You will manage high-volume scheduling across multiple time zones and serve as a critical link between recruiters, hiring managers, and prospective employees.

Key Responsibilities

• Regional Coordination: Manage end-to-end interview logistics specifically for the APJ region, demonstrating a strong understanding of regional time zones and scheduling requirements.

• ATS Management: Maintain high data integrity within Greenhouse, ensuring all candidate stages, feedback forms, and job posts are updated accurately.

• Hybrid Scheduling: Coordinate a high volume of virtual interviews and in-office visits, overseeing all necessary room bookings and video conferencing links.

• Candidate Communication: Act as the primary point of contact for candidates, providing timely updates and clear preparation materials throughout the interview loop.

• Process Advocacy: Partner closely with Hiring Managers to ensure interview panels are balanced. You are expected to provide feedback and push back on scheduling requests that may negatively impact the candidate experience or internal efficiency.

• Issue Resolution: Identify and resolve scheduling conflicts or technical issues in real-time, maintaining a calm and professional demeanor under pressure.

• Greenhouse Expertise: Practical, hands-on experience using Greenhouse to manage complex recruitment workflows.

• Effective Communication: Strong verbal and written communication skills with the ability to convey logistical information clearly to stakeholders at all levels.

• Volume Management: Proven ability to handle a high volume of tasks simultaneously while maintaining strict attention to detail.

• Professional Assertiveness: The confidence to manage expectations with internal teams and advocate for process improvements.

• Critical Thinking: Strong problem-solving abilities; you can anticipate potential roadblocks and proactively suggest solutions.

Qualifications

• Experience: 2+ years of experience in recruitment operations, HR coordination, or a high-volume administrative role.

• Regional Knowledge: Previous experience supporting the APJ market is essential.

• Operational Flexibility: Ability to manage your desk across various time zones to meet the needs of the APJ recruitment cycle.

Appian Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination.  

If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

About the Role

We are looking for a Full-Stack Developer to maintain, extend, and improve our SaaS risk management platform. The application helps teams map, analyse, and share risk. You will own feature development end-to-end — from database queries through to polished UI — and contribute to a clean, well-structured codebase.

What You Will Work On

The platform is a modern TypeScript / Next.js full-stack SaaS application consisting of:

• React-based frontend with Tailwind CSS and a component library for rich, polished UI
• Server-side rendering and API routes via Next.js (v14/15), including server actions
• SQL Server database with stored procedures for robust, performant data access
• LLM API integrations delivering AI-powered risk analysis features
• Auth.js authentication with multiple OAuth providers (Google, GitHub, Microsoft)
• Paddle-powered subscription and billing management

Key Technologies

Responsibilities

• Develop and maintain features across the full stack of the JS/TS application
• Build and update UI components using Tailwind CSS and the component library
• Write and optimise SQL Server queries and database access scripts
• Integrate and maintain AI-powered features via LLM APIs
• Manage authentication flows using Auth.js with OAuth providers (Google, GitHub, Microsoft)
• Maintain and extend the billing and subscription system
• Monitor application health and diagnose issues using Azure Application Insights

Required Skills & Experience

Core

• 6+ years of professional experience as a full-stack developer.
• Strong TypeScript and React proficiency
• Hands-on experience with Next.js (v14/15)
• Working knowledge of SQL Server and stored procedures

Frontend

• Tailwind CSS and component library experience
• Familiarity with SWR for client-side data fetching

Backend / Infrastructure

• Experience with server actions and API routes in Next.js
• Understanding of OAuth flows

Tooling

• Git-based team workflows (feature branches, PRs)
• Vitest / Testing Library or equivalent unit/component testing experience
• Prettier and ESLint configuration

Nice to Have

• Familiarity with LLM SDKs
• Experience with Paddle or other subscription billing platforms
• Experience with Azure

Why we're hiring:

WPP Enterprise Technology delivers IT services across the WPP group — enabling the world's most creative brands to co 

We are looking for a seasoned full-stack engineer who enjoys systems design, integration complexity, and intelligent workflow automation. You will join our Global Automation & Business Platforms programme and take ownership of designing, building, and refining production-grade solutions — both as standalone products and as integrations within our core Hero portfolio. 

Day-to-day you will architect event-driven pipelines, build Python and React services, wire together enterprise APIs, and make smart engineering decisions on frameworks and data models.  

What you'll be doing:

Solution Design & Delivery 

• Design and develop full-stack solutions (Python back-end, React front-end) that integrate with portfolio products or run as standalone platforms. 
• Architect service-to-service integration patterns: synchronous APIs, event queues, webhook pipelines, and scheduled batch processes. 
• Build and maintain FastAPI services with clear contracts, versioning, and observability from day one. 

Workflow & Automation Engineering 

• Implement sophisticated multi-step automation workflows that coordinate actions across enterprise systems — document management, CRM, HR, finance, and media platforms. 
• Build integrations between internal data sources, third-party APIs, and cloud platform services (Azure, GCP). 

Quality, Governance & Documentation 

• Build evaluation and testing frameworks so that every automated workflow is measurable, auditable, and improvable. 
• Work closely with the Engineering Lead to define governance standards: access control, audit logging, safe defaults, and compliance guardrails. 
• Maintain thorough technical documentation — architecture diagrams, runbooks, API specs, and decision records. 

Collaboration 

• Operate within an Agile Kanban team, taking stories from backlog refinement through to production deployment. 
• Act as the technical bridge between business stakeholders and engineering: translating requirements into pragmatic designs and communicating trade-offs clearly.
• Support other automation delivery teams across WPP with technical guidance and code reviews. 

What you'll need:

Essential 

• 7–9 years of professional software engineering experience, with Python as the primary back-end language. 
• Strong React / TypeScript front-end skills — you can build and own the full vertical, not just the API layer. 
• Solid FastAPI or equivalent Python API framework experience; you know how to structure a production service. 
• Proven experience designing and operating event-driven or pipeline architectures (queues, schedulers, webhooks, streaming). 
• Comfortable working across cloud platforms — Azure and/or GCP — including managed services for compute, storage, and messaging. 
• Experience integrating with enterprise identity, directory, and SaaS APIs (Microsoft 365 ecosystem is a strong advantage). 
• Hands-on experience building search or retrieval-augmented systems: embedding pipelines, vector databases, semantic indexing. 
• Solid understanding of evaluation and testing practices for complex, non-deterministic systems. 
• Agile practitioner — comfortable in Kanban or Scrum, familiar with backlog management, sprint ceremonies, and incremental delivery. 
• Excellent written and verbal English; you document your work and communicate clearly with both engineers and non-technical stakeholders. 

Nice to Have 

• Familiarity with Microsoft Copilot Studio or Power Platform. 
• Exposure to enterprise-grade governance patterns: RBAC, audit trails, policy-as-code. 

Certifications 

Mandatory (required in first 30 days) 

• Microsoft Azure AI Engineer Associate (AI-102) 

Desirable / Required within 3 months 

• GitHub Copilot (GH-300) 
• Microsoft Power Platform Fundamentals (PL-900) 

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Onsite  

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Manager - Programmatic who will:

• Develop strong relationships with counterparts in WPP GOC regional teams (Europe, U.S., Asia)
• Lead the training and growth of your local programmatic team!
• Enforce DV360 and TrueView best practices with a focus on platform expertise, consistency, and quality of work delivery.
• Be accountable for consistent work delivery to WPP GOC regional teams by ensuring a high quality of output.
• Serve as point of escalation for your team and take ownership of resolving challenges.
• Provide career development and coaching for your team. Improvement, and progress. Provide awareness and recognition for jobs well done.
• Provide support to in capacity planning & resource management for the team.
• Present strong and effective communication across all levels

Skills and Experience

• 3+ year's professional experience with digital media preferably within a media agency/trading desk
• Experience in Google Marketing Platform (DV360, CM, GA360).
• Experience in top AdTech & MarTech platforms.
• Experience in Client Decks, Programmatic Strategy, New Pitches, etc.
• Hands on experience and knowledge on programmatic platforms.
• Clear thought process & strategy to build on existing businesses.
• Competent in all Microsoft office software
• Working experience in Agency, Trading Desks or Programmatic Tech Partners
• Actual Campaign execution experience with most of the local programmatic players as well as measurement providers
• Familiar with DSP and exchange revenue streams and be able to negotiate trading benefits.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include access to internal learning platforms, certifications, and training sessions, life insurance, wellness programs, significant paid time off, preferential partner discounts, employee mental health awareness day, and more.

 Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. At WPP Media, we strongly encourage you to apply if you’re interested, we'd love to know how you can positively impact our team with your experience!

 As an Equal Opportunities Employer, we believe that diversity is vital and positively influences the environment in which we operate. We are committed to fostering a diverse and inclusive work environment that is free of discrimination, harassment or bullying. Race, colour, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status or disability status have no bearing on our hiring decisions, and we encourage all applicants.

 We view everyone as an individual and we understand that inclusion is more than just diversity – it’s about belonging. We celebrate the fact that everyone is unique and that’s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.

Who we are:

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team passionate about innovation and next-gen technology. Our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding.

Who we seek:

A highly motivated and detail-oriented R&D Operations Analyst to optimize the efficiency and productivity of our Research & Development department. You'll play a critical role in supporting R&D leadership by providing data-driven insights and managing key operational processes.

What you'll do: (Overview of the Role)

• Performance Tracking and Reporting: Develop and maintain dashboards and reports to track key R&D metrics, such as release velocity, bug resolution time, and resource utilization, presenting findings to R&D leadership.
• Process Optimization: Analyze existing R&D workflows (e.g., development lifecycle, QA process) to identify bottlenecks, propose improvements, and drive the implementation of more efficient operational processes.
• Budget and Resource Management Support: Assist the R&D leadership team in planning, tracking, and optimizing the R&D budget and resource allocation across various projects and teams.
• Subject Matter Expertise & Admin for R&D Systems: Serve as the subject matter expert (SME) and Administrator for Products and Engineering system tools (e.g., Jira, GitHub, Aha!), providing governance, optimization, and training to maximize team efficiency.
• Strategic Reporting & Board Preparation: Prepare detailed board materials and presentations summarizing R&D performance, progress against KPIs, and strategic initiatives for executive review.
• Ad-hoc Reporting and Analysis: Handle various ad-hoc reporting requests from R&D leadership, Finance, and other stakeholders, ensuring timely and accurate delivery of critical operational data.
• Tooling and Infrastructure Coordination: Act as a key liaison between R&D, IT, and Finance to ensure R&D teams have the necessary tools, licenses, and infrastructure to operate effectively.

What you'll bring: (Qualifications and Requirements)

Years of Experience: 3+ years of experience in an Operations Analyst, or Program Management role within a Software / Technology company.

Academic Education:

• Bachelor's degree in a quantitative or technical field such as Computer Science, Engineering, Business Administration, Economics, or a related field.

Important Skills or Attributes:

• Analytical & Data-Driven Mindset: Proven ability to collect, analyze, and interpret complex data sets (preferably using tools like SQL, Excel/Sheets and Looker) to derive actionable insights.
• Process Improvement Expertise: Strong understanding of software development lifecycle (SDLC) methodologies (Agile/Scrum/Kanban) and experience in implementing process improvements.
• Excellent Communication and Collaboration: Exceptional verbal and written communication skills with the ability to clearly articulate complex operational issues to technical and non-technical audiences.
• Project Management Fundamentals: Solid organizational skills, attention to detail, and experience managing multiple priorities in a fast-paced environment.
• Technical Tool Proficiency: Familiarity with R&D operational tools such as Jira/Confluence, GitHub/GitLab, and reporting/BI tools.

Advantages:

• Experience in a rapidly scaling SaaS Software startup environment.
• Familiarity with financial reporting, budgeting, and cost allocation specific to R&D departments.
• Relevant professional certifications (e.g., PMP, Lean Six Sigma, Scrum Master).
• Prior experience working in data security, privacy, or AI-related domains.

Job Description

Key Responsibilities

• Own end-to-end delivery of CI/CD pipelines, infrastructure as code, and deployment automation workflows. 
• Collaborate with application, infrastructure, and security teams to drive automation, system reliability, and operational excellence. 
• Establish and track key metrics (KPIs) for deployment frequency, change lead time, incident reduction, and operational resilience. 
• Ensure compliance and security requirements are met through robust tooling and effective processes (e.g., secrets management, vulnerability scanning, audit logging). 
• Manage resource planning, hiring, and performance reviews; foster a collaborative and inclusive team environment. 
• Report progress, risks, and key outcomes to senior leadership; contribute to technology, roadmaps and budget planning. 

Skills and Experience

• Bachelor’s/master’s in computer science, Engineering, or related field, or equivalent practical experience. 
• 5+ years of experience in DevOps or SRE roles, including large-scale automation and modern infrastructure management. 
• Deep experience with modern DevOps tooling and practices (e.g., Kubernetes, Terraform, Jenkins, GitHub Actions, AWS/GCP/Azure). 
• Proven expertise in automation, configuration management, monitoring/alerting, and incident response. 
• Solid understanding of security best practices for cloud-native environments (e.g., IAM, RBAC, encryption, compliance frameworks). 
• Strong communication skills, with the ability to effectively manage stakeholders, prioritize work, and build high-performing teams. 

Job Description

Key Responsibilities

• Own end-to-end delivery of CI/CD pipelines, infrastructure as code, and deployment automation workflows. 
• Collaborate with application, infrastructure, and security teams to drive automation, system reliability, and operational excellence. 
• Establish and track key metrics (KPIs) for deployment frequency, change lead time, incident reduction, and operational resilience. 
• Ensure compliance and security requirements are met through robust tooling and effective processes (e.g., secrets management, vulnerability scanning, audit logging). 
• Manage resource planning, hiring, and performance reviews; foster a collaborative and inclusive team environment. 
• Report progress, risks, and key outcomes to senior leadership; contribute to technology, roadmaps and budget planning. 

Skills and Experience

• Bachelor’s/master’s in computer science, Engineering, or related field, or equivalent practical experience. 
• 5+ years of experience in DevOps or SRE roles, including large-scale automation and modern infrastructure management. 
• Deep experience with modern DevOps tooling and practices (e.g., Kubernetes, Terraform, Jenkins, GitHub Actions, AWS/GCP/Azure). 
• Proven expertise in automation, configuration management, monitoring/alerting, and incident response. 
• Solid understanding of security best practices for cloud-native environments (e.g., IAM, RBAC, encryption, compliance frameworks). 
• Strong communication skills, with the ability to effectively manage stakeholders, prioritize work, and build high-performing teams. 

Who we seek:

We’re looking for a Senior Data Platform Engineer to join our Data Platform team. The ideal candidate will have extensive experience with data engineering, specifically with Kafka and Elasticsearch, to design and maintain our data platforms. You will work closely with cross-functional teams to ensure the scalability and reliability of our data solutions.

Job Summary:
As a Senior Data Platform Engineer, you'll be responsible for design, development, maintenance, troubleshooting, and implementation of our big data architecture. Your expertise in Elastic, Kafka, and node.js will be critical in ensuring the scalability and performance of our data systems.

What you’ll do:

• Implement data processing pipelines using Kafka for real-time data streaming.
• Optimize and manage search capabilities using Elastic technologies.
• Collaborate with product managers, data analysts, and other stakeholders to gather requirements and translate them into technical specifications.
• Oversee code reviews, ensure best practices in coding and data handling, and maintain high-quality standards in software development.
• Stay up-to-date with emerging trends and technologies in big data and recommend improvements to our architecture and processes.
• Troubleshoot and resolve issues in a timely manner to minimize downtime and ensure system reliability.

What you’ll bring:

• Bachelor’s degree in Computer Science, Engineering, or a related field; Master’s degree preferred.
• 8+ years of experience in the software engineering field. 
• 5+ years of experience in big data technologies, with a focus on MongoDB, Elastic Stack and Kafka.
• Proficiency in Node.js  with NestJS framework and TypeScript.
• Strong understanding of data modelling, ETL processes, and data warehousing.
• Excellent problem-solving abilities and strong analytical skills.
• A solid understanding of CI/CD principles.
• Experience working with both external and in-house APIs and SDKs 

Advantages:

• Experience with Java
• Experience with Docker, Kubernetes
• Experience with cloud platforms (e.g., AWS or Azure) 

What’s in it for you?!

Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.

•    Equity participation - everyone shares in our success
•    Hybrid work 
•    Team fun & company outings
•    Statutory benefits and leave benefits
•    Health Insurance coverage 

Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

• Care - We care about our customers and each other
• Do - We do what it takes to make a positive impact
• Try- We try our best and we don’t give up
• Shine- We shine and make it our mission to always stand out

#LI-HYBRID

#LI-EV2

Who we seek:

BigID is looking for a Principal Premium Support Engineer to join our team. This is a hands-on, client-facing support role where you will be responsible for:

• Providing exceptional product assistance
• Helping with configuration questions
• Capturing enhancement requests
• Troubleshooting and researching product issues
• Collaborating effectively with diverse internal teams and external customers, even in challenging situations.
• Partnering with Cross-functional teams
• Facilitating escalation
• Expediting resolutions
• Correcting and maintaining account health
• Managing customer accounts from a technical support perspective

You will work with customers, other support and services team members, and our engineering organization to resolve complex problems, acting as an advocate for our clients within BigID. You will balance both proactive monitoring, discussion and planning to develop actionable growth paths for your assigned customers as well as reactive trouble shooting and quick issue resolution to arrive at optimal account health and product adoption. Successful candidates will have prior experience providing technical support to enterprise customers at the Tier 2 or Tier 3 level. A software development background and/or escalation management experience is a strong plus.

What you’ll do:

• Collaborate closely with assigned clients to understand their requests, develop appropriate action plans to address their concerns or questions, and engage necessary resources to execute these plans.
• Provide assigned clients with timely updates on their concerns or questions throughout the resolution process.
• Work closely with our Engineering and Product Management teams to document product issues, field-raised enhancement requests, and potential product improvements.
• Act as a "Voice-of-the-Customer" to help prioritize issues, requests, and improvements.
• Partner with our Client Services team during solution deployment engagements and assist in resolving encountered issues.
• Cultivate productive dynamics with the other account team members to ensure proper alignment and shared customer temperature assessments.
• Develop in-depth technical knowledge of the product and its interactions within highly varied technology environments.

What you’ll bring:

• 6+ years of experience in information technology or technical product support, with at least 4 years in a customer-facing role, preferably within enterprise corporate environments.
• An undergraduate degree in Computer Science, Information Technology/Systems, or other related technical disciplines. (Extensive professional experience may be considered in lieu of a formal degree.)
• Meaningful experience with the installation, configuration, and management of UNIX or Linux-based Operating Systems, including:
  • Basic shell proficiency (bash, sh, ksh, tcsh, etc.)
  • Experience with package management systems (apt/dpkg, yum/rpm, etc.)
  • File archiving tools (tar, gz, zip, bz2)
  • Remote access and file transfer protocols (SSH, SCP, SFTP)
  • File sharing technology (NFS, SMB/CIFS)
  • Authentication frameworks (LDAP, Kerberos)
• Basic experience with some RDBMS, such as Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, IBM DB2, etc.
• Excellent communication and organization skills, with a proven ability to maintain composure and effectiveness under pressure.
• Strong troubleshooting skills and a methodical approach to issue resolution.
• Demonstrated adaptability and resilience in navigating complex or ambiguous situations.
• Dedication to expertly resolving challenging issues and building strong customer loyalty.
• English fluency (written and spoken).

What’s in it for you?!

Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.

•    Equity participation - everyone shares in our success
•    Hybrid work 
•    Opportunities for professional growth
•    Team fun & company outings
•    Statutory benefits and leave benefits
•    Health Insurance coverage 

Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

• Care - We care about our customers and each other
• Do - We do what it takes to make a positive impact
• Try- We try our best and we don’t give up
• Shine- We shine and make it our mission to always stand out

#LI-Hybrid

#LI-EV2