Job Summary

We are seeking a highly motivated QA Automation Engineer to design, develop, and maintain automated testing frameworks while ensuring the quality of SaaS and eCommerce applications.

The role requires strong expertise in Salesforce and SAP systems, hands-on experience with automation tools, and a solid understanding of end-to-end business workflows. The ideal candidate is proactive, detail-oriented, and collaborative, with a focus on continuous improvement in an Agile environment.

What You'll do:

Automation & Test Execution

• Develop and maintain automated test scripts using Selenium, Playwright, or APEX.
• Design scalable automation frameworks for Salesforce and SAP integrations.
• Create and execute test cases including functional, regression, sanity, smoke, and exploratory testing.
• Identify automation opportunities to improve efficiency and reduce manual effort.

E-Commerce & Integration Testing

• Perform end-to-end testing across Salesforce (Sales, Service, Commerce Cloud) and SAP (FICO, BRIM, MM, GRC).
• Validate eCommerce workflows: product catalog, search, cart, checkout, pricing, promotions, and order management.
• Test integrations between Salesforce, SAP, and external systems (e.g., payment gateways).
• Ensure accurate data flow and business process validation across systems.

API, Performance & CI/CD

• Design and maintain API test automation for REST services using Postman/SOAP UI.
• Execute performance testing using JMeter or LoadRunner.
• Integrate automated test suites into CI/CD pipelines (Jenkins, GitLab CI/CD).

Defect Management & Quality Assurance

• Identify, log, track, and retest defects to ensure timely resolution.
• Perform production smoke testing post-deployment to ensure system stability.
• Maintain test suites (Smoke, Sanity, Regression) for optimal coverage.

Agile Collaboration & Test Management

• Participate in Agile ceremonies (Sprint Planning, Stand-ups, Grooming).
• Collaborate with developers, product owners, and stakeholders for requirement clarity and testability.
• Maintain test data, ensure environment readiness, and keep Jira updated with accurate statuses and comments.

Continuous Improvement & Mentorship

• Continuously improve testing processes, tools, and frameworks.
• Maintain clear documentation of test strategies and execution.
• Mentor team members and promote automation best practices.

Technical Skills

• Strong programming skills in Java or Python.
• Proficiency in JavaScript/TypeScript.
• Experience with Selenium, Playwright (preferred), and APEX.
• Expertise in API testing and performance testing tools.

Integration & Tools

• Strong understanding of SaaS applications and end-to-end integration testing.
• Experience with CI/CD tools (Jenkins, GitLab CI/CD) and version control (Git).
• Experience with Jira or similar tools.

What you bring:

Experience: Proven experience as a Test Automation Engineer or similar role with
hands-on experience in automated testing of Salesforce / SAP systems.

Technical Skills:

• Proficiency in modern web technologies (JavaScript/TypeScript).
• Strong programming skills in Java/ Python
• Hands-on experience with testing tools like Selenium, Playwright, APEX
• Good to have experience in Playwright.
• Expertise in API testing tools (Postman, SOAP UI) and performance testing (JMeter, LoadRunner).
• Integration Testing: Familiarity with SaaS applications and full-stack integration testing.

Tools & Platforms:

• Experience with CI/CD tools (Jenkins, GitLab CI/CD, CircleCI).
• Knowledge of version control systems like Git
• Preferred Qualifications:
• Familiarity with Agile/Scrum methodologies.
• Experience working in B2B SAAS Company.
• Expertise in security testing methodologies.

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Senior Software Software Engineer – (Full Stack):

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

A day in the life (Responsibilities)

• Independently design and implement well-defined features across the full stack with minimal day-to-day guidance.
• Collaborate with Product Managers, UX designers, QA, and fellow engineers to translate requirements into working software.
• Develop and maintain frontend features using React or Angular, focusing on usability and performance.
• Contribute to backend services using Java, Kotlin, or .NET (expertise in one is sufficient; .NET is not mandatory).
• Build and consume RESTful APIs and integrate with internal systems.
• Write clean, maintainable, and testable code aligned with Toast engineering standards.
• Participate actively in code reviews—both receiving and providing constructive feedback.
• Troubleshoot production and non-production issues within owned areas and contribute to root-cause analysis.
• Use Gradle or Maven, Git, and standard development workflows effectively.
• Apply AI-assisted development tools (e.g., Claude Code, Cursor, Devin) to improve development speed and quality.
• Support team delivery during critical phases when needed, including production issues and urgent fixes.
• Consistently delivers on commitments with predictable cycle time for scoped work.
• Demonstrates ownership of components or features but does not yet own large systems end-to-end.
• Understands and follows established architectural patterns and engineering best practices.
• Proactively communicates progress, risks, and dependencies.
• Seeks feedback and continuously improves technical depth and execution quality.

What you'll need to thrive (Requirements):

• A minimum of Bachelor’s degree in any area, or any other related discipline.
• 6+ years of experience in software or full-stack development.
• Strong hands-on experience with frontend frameworks such as React or Angular.
• Solid backend development experience in Java, Kotlin, or .NET.
• Experience building and consuming RESTful APIs.
• Proficiency with Git and modern branching workflows.
• Working knowledge of SQL and NoSQL databases, including basic schema design and querying.
• Experience with cloud platforms, preferably AWS.
• Familiarity with Gradle or Maven for build and dependency management.
• Experience working in Agile/Scrum teams.
• Strong problem-solving skills and attention to code quality.
• Effective written and verbal communication skills.

Nice-to-Have 

• Exposure to AI-assisted development tools (Claude Code, Cursor, Devin).
• Basic understanding of CI/CD pipelines and deployment workflows.
• Experience working in a large-scale SaaS or product engineering environment.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Location :  Block A, 11th Floor, Global infocity, Perungudi, Chennai - 96

Shift : 5 PM IST to 2 AM IST 

About the role : 

This role is responsible for leading and managing the complete onboarding process for all ZoomInfo customers, ensuring a smooth and timely implementation experience. You will serve as the primary point of contact, coordinating with cross-functional teams to align goals, timelines, and deliverables. The role focuses on driving customer satisfaction through proactive communication, effective project management, and sharing best practices. Additionally, you’ll ensure a seamless transition to the Customer Success and Account Management teams for continued customer growth and engagement

What You’ll Do 

• Manage the comprehensive onboarding for all ZoomInfo customers (including new business, renewals, and upsells) to ensure customers receive a highly organized program with detailed goals, timelines, and processes. Serve as primary point of contact for customers during the onboarding and implementation phase of the customer lifecycle.
• Build implementation strategies to ensure customers in all customer segments are onboarded within the defined SLAs. Coordinate communication with other areas of the business to ensure a streamlined approach for each and every customer.
• Work directly with customers to set appropriate expectations, address customer goals, determine target dates, manage customer tasks, and provide regular project updates during the onboarding phase of the customer lifecycle.
• Collaborate with the customer success team, customer training team, and customer integrations team to create a streamlined and cohesive approach that allows customers to get successfully implemented and trained.
• Manage multiple simultaneous onboarding projects at one time, balancing priorities of business results, customer satisfaction, and technical quality. This includes being an asset to the Customer Success Manager, Learning & Development Manager, and Integrations and/or Solutions Engineer while being an advocate for the customer.
• Provide best practices and mentorship to customers on how best to implement ZoomInfo’s suite of products and solutions. Provide thought leadership with regards to overcoming challenges the customer is facing.
• Ensure appropriate handoff of new accounts to the Customer Success Manager and/or the Account Manager. Build out a standardized information flow/transition document to prepare the CSM and AM for success, including documenting wins and challenges the customer faced during the onboarding process.
• Serve as the primary owner of Customer Journey tasks in Salesforce. Document all steps and touchpoints as appropriate.
• Perform a wide variety of professional tasks, which demand a high level of creativity and imagination, as well as a thorough knowledge of the applicable needs and expectations of employees/customers.

What you bring 

• Any Bachelor degree. At least 3 to 5 years of customer success and/or project management, ideally in a SaaS environment.
• Ability to manage multiple competing priorities, rapidly adapt and respond to customer requests and timeline changes.
• Highly collaborative, organized, and execution-oriented with strong presentation skills.
• Excellent project management skills with an emphasis on attention to detail, timelines, and quality of work.
• Excellent problem-solving skills and ability to be flexible to project situations. Ability to research, analyze and provide a solution to newly identified issues.
• Experience developing, installing, training, and/or supporting B2B solutions (previous experience with ZoomInfo and/or ZoomInfo certification strongly preferred).
• Highly familiar with Salesforce CRM.
• Able to be successful in a fast-paced environment that rewards hard work and self-motivation.
• Superior relationship and communication skills (both verbal and written)

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#LI-Hybrid

As a Senior Software Engineer specialising in SAP S/4HANA ABAP/FIORI/AI, you will be a key member of the SAP technical team responsible for designing, developing, and implementing SAP solutions to support business operations. Your primary focus will be on SAP AI developments, UI/UX development using SAP Fiori/UI5,  as well as backend ABAP development for custom solutions and enhancements. You will work closely with functional teams to translate business requirements into technical specifications and ensure seamless integration across SAP modules. Additionally, you will be responsible for maintaining best practices, optimizing performance, and driving innovation through new SAP technologies. You should also have knowledge of emerging AI technologies such as SAP Joule, Robotic Process Automation (RPA) with AI,  AI-powered chatbots and virtual assistants etc. Additionally, you should be familiar with other programming languages like Python or Java and be prepared to conduct Proof of Concepts (POCs) to explore innovative solutions.

What You'll do:

• Build and deliver solutions for integration of AI capabilities for ABAP to accelerate Custom Code Management.
• Design, develop, and implement SAP Fiori/UI5 applications and ABAP backend solutions to meet business requirements.
• Build AI solutions using SAP Joule, MicroApps, agentic AI development
• Collaborate with functional and technical teams to define, develop, and enhance SAP UX and backend solutions.
• Develop and optimize CDS Views, OData Services, and AMDP-based data models for performance efficiency.
• Customize and configure SAP Fiori Launchpad, design intuitive UI/UX interfaces, and ensure responsive applications.
• Develop and maintain SAP workflows, enhancements, and reports using ABAP and RAP.
• Conduct code reviews, performance tuning, and implement best practices in SAP development.
• Provide technical guidance, mentor junior developers, and participate in design workshops.
• Stay updated with SAP’s latest technologies, including SAP BTP, AI/ML integration, and automation tools.
• Troubleshoot and resolve production issues, ensuring smooth system performance and user experience.
• Conduct Proof of Concepts (POCs) to evaluate new technologies and solutions for business applications.
• Build automation scripts using different automation tools like Playwright.

What you bring:

• Bachelor's Degree in Information Technology, Computer Science, Engineering, or related field.
• Minimum 10+ years of professional experience in SAP ABAP development, including at least 5+ years in SAP S/4HANA.
• Minimum 4+ years of experience in SAP Fiori/UI5 development for SAP S/4HANA.
• Minimum 2+ years of working experience as software developer in AI focused cloud application development.
• Good Experience in REST/oData API creation and consumption is beneficial
• Strong expertise in OData services, SAP Gateway, and SAP Business Application Studio.
• Experience in integration with SAP modules such as FI, BRIM, RAR
• Expertise in SAP BTP, cloud-based development, and integration capabilities.
• Familiarity with agent frameworks (ReAct) and CI/CD tools (JIRA, Git, Jenkins).
• Proficiency in Python and experience with AI frameworks.
• Proven track record in building, fine-tuning, and deploying Large Language Models, LangChain, LangGraph, and related GenAI technologies.
• Exposure to Solution Manager, Change Management (CHARM)/CALM, and Focused Build is a plus.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work in an Agile environment and collaborate with global teams.
• Certification in SAP S/4HANA, SAP Fiori/UI5 development, or SAP BTP is an added advantage.

Mandatory Skills:

•   SAP ABAP Development:
•   Strong experience in ABAP development, including Object-Oriented ABAP (OOABAP), BADI, BAPI, ALV, IDOCs, and Enhancements.
•   Expertise in developing CDS Views, AMDP, and using RAP for Fiori applications.
•   SAP FIORI/UI5 Development:
•   Strong hands-on experience with SAP UI5, JavaScript, CSS, HTML5, and jQuery.
•   Experience in SAP Business Application Studio and Web IDE.
•   Proficiency in Fiori Design patterns, UX principles, and Theme Designer.
•   Expertise in Fiori Launchpad configuration and customization.
•   SAP Gateway and OData Services:
•   Strong knowledge of SAP OData framework and troubleshooting SAP custom/standard OData services.
•   Experience in CDS-based OData services and annotations.
•   Deep understanding of MVC architecture.
•   Integration and Performance Optimization:
•   Experience with RESTful APIs, SOAP, and SAP integration technologies.
•   Strong expertise in SAP BTP, Joule, CAP, and Mobile Development Kit (MDK).
•   Experience in performance tuning of UI5 applications and backend queries.
•   Additional Skills:
•   Knowledge of Python, Java, and AI technologies(Joule, MicroApps, Agentic AI) for SAP-related innovations.
•   Expertise in SAP BTP for cloud-based solutions, integration, and extensibility.
•   Experience in conducting Proof of Concepts (POCs) to explore and validate new technological solutions.

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#LI-Hybrid