takealot.com, a leading South African online retailer, is looking for a highly talented Loss Prevention Lead to join our Supply Chain Team in Cape Town. 

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us.  We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Loss Prevention Lead - To ensure Security Service provider compliance, audits and checks, and to conduct internal investigations of losses, damages QC checks.

This position reports to the Risk and Security Manager.

Your responsibilities will include:

• Inventory Management: Monitor inventory levels and discrepancies to identify potential shrinkage issues.
• Implement control measures to reduce losses due to theft, misplacement, or inaccuracies.
• Loss Prevention: Develop and implement loss prevention strategies and policies to mitigate theft, pilferage, and unauthorized access.
• Monitor security systems, including surveillance cameras and access control systems, to deter and detect suspicious activities.
• Risk Assessment: Identify potential operational risks that could lead to losses. Training and Education:
• Provide training to DC staff on loss prevention strategies. Raise awareness about security and safety best practices, encouraging a culture of vigilance and responsibility.
• Continuous Improvement: Regularly review loss prevention and safety protocols, recommending enhancements to keep up with evolving risks.
• Engage in continuous learning to stay updated on industry best practices and emerging trends in loss control.
• Incident Management: Lead investigations into loss incidents, compiling evidence and conducting interviews as necessary.
• Escalate all findings to the Risk Manager for final guidance and action.
• Documentation and Record Keeping: Maintain accurate and detailed records of all loss prevention activities, incidents, and preventive measures taken. Ensure proper documentation for legal and compliance purposes

Qualifications:

• Bachelor's Degree or Advanced Diplomas
• Relevant Diploma, Degree or prepared to achieve such in agreed time frame
• 3-5 Year Experience in a Warehouse Environment
• Advanced communication skills
• Strong analytical problem solving skills
• Experience of working with technology and systems used for surveillance, access control, and data analysis
• Advanced skills in the most common MS Office applications

Attributes required:

• Strong analytical and problem-solving skills to assess risks, analyze data, and develop effective loss prevention strategies.
• Excellent communication and interpersonal skills to collaborate with various stakeholders and communicate safety and security policies effectively.
• Attention to detail for conducting thorough investigations, compiling evidence, and maintaining accurate records.
• Leadership and organizational skills to oversee loss prevention initiatives and manage emergency response procedures.
• Familiarity with technology and systems used for surveillance, access control, and data analysis.
• Ability to remain calm and make sound decisions under pressure
• Proficiency in using standard office software (e.g., Microsoft Office) and any relevant security or safety management software.

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, its all in the execution after all. 
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking. 

If you meet the above you are an Extraordinary Mind so come and join us! 

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.

takealot.com, a leading South African online retailer, is looking for a highly talented Loss Prevention Lead to join our Supply Chain Team in Cape Town. 

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us.  We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Loss Prevention Lead - To ensure Security Service provider compliance, audits and checks, and to conduct internal investigations of losses, damages QC checks.

This position reports to the Risk and Security Manager.

Your responsibilities will include:

• Inventory Management: Monitor inventory levels and discrepancies to identify potential shrinkage issues.
• Implement control measures to reduce losses due to theft, misplacement, or inaccuracies.
• Loss Prevention: Develop and implement loss prevention strategies and policies to mitigate theft, pilferage, and unauthorized access.
• Monitor security systems, including surveillance cameras and access control systems, to deter and detect suspicious activities.
• Risk Assessment: Identify potential operational risks that could lead to losses. Training and Education:
• Provide training to DC staff on loss prevention strategies. Raise awareness about security and safety best practices, encouraging a culture of vigilance and responsibility.
• Continuous Improvement: Regularly review loss prevention and safety protocols, recommending enhancements to keep up with evolving risks.
• Engage in continuous learning to stay updated on industry best practices and emerging trends in loss control.
• Incident Management: Lead investigations into loss incidents, compiling evidence and conducting interviews as necessary.
• Escalate all findings to the Risk Manager for final guidance and action.
• Documentation and Record Keeping: Maintain accurate and detailed records of all loss prevention activities, incidents, and preventive measures taken. Ensure proper documentation for legal and compliance purposes

Qualifications:

• Bachelor's Degree or Advanced Diplomas
• Relevant Diploma, Degree or prepared to achieve such in agreed time frame
• 3-5 Year Experience in a Warehouse Environment
• Advanced communication skills
• Strong analytical problem solving skills
• Experience of working with technology and systems used for surveillance, access control, and data analysis
• Advanced skills in the most common MS Office applications

Attributes required:

• Strong analytical and problem-solving skills to assess risks, analyze data, and develop effective loss prevention strategies.
• Excellent communication and interpersonal skills to collaborate with various stakeholders and communicate safety and security policies effectively.
• Attention to detail for conducting thorough investigations, compiling evidence, and maintaining accurate records.
• Leadership and organizational skills to oversee loss prevention initiatives and manage emergency response procedures.
• Familiarity with technology and systems used for surveillance, access control, and data analysis.
• Ability to remain calm and make sound decisions under pressure
• Proficiency in using standard office software (e.g., Microsoft Office) and any relevant security or safety management software.

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, its all in the execution after all. 
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking. 

If you meet the above you are an Extraordinary Mind so come and join us! 

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.

takealot.com, a leading South African online retailer, is looking for a highly talented Senior Data Analyst to join our team in Cape Town with a specific focus on Customer Experience.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment, and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the Group Head: Customer Insights and Engagement

Your mission, should you choose to accept it:

Budget modelling & financial planning

• Develop and maintain comprehensive budget models for Takealot Group Contact Centre operations across all brands
• Create annual, quarterly, and monthly financial forecasts for contact centre costs and resource requirements
• Build cost allocation models distributing shared services across Takealot.com, Sellers, Mr D, TFS etc.
• Analyse cost per contact metrics and efficiency benchmarks across brands and channels
• Support budget planning cycles with detailed financial analysis and scenario modelling
• Track budget variance analysis and provide recommendations for cost optimisation

Cross-Brand Analytics & Optimisation

• Analyse Cross-brand contact centre data, including contact volume patterns, trends, and drivers across all Group brands and channels
• Build predictive models for contact volumes incorporating seasonality, promotions, and business events
• Develop cross-brand benchmarking frameworks for performance, efficiency, and customer satisfaction
• Create unified reporting dashboards showing Group-wide contact centre performance and trends
• Analyse customer journey impacts on contact generation across different brand touchpoints
• Identify opportunities for economies of scale and shared service optimisation

Strategic forecasting & planning

• Produce long-term strategic forecasts for contact centre growth and evolution (1-3 year horizon)
• Model the impact of business initiatives, new product launches, and market expansion on contact volumes
• Analyse seasonal patterns and special events' impact across all brands for strategic planning
• Support strategic decisions on contact centre footprint, technology investments, and capability development
• Create scenario planning models for business growth, market changes, and operational scaling
• Develop capacity planning models linking customer growth projections to resource requirements

Performance Analytics & Insights 

• Develop Group-wide KPI frameworks and performance measurement systems
• Analyse agent productivity, efficiency metrics, and performance trends across brands
• Build customer satisfaction analytics linking CSAT/NPS to operational performance across channels
• Create executive dashboards and reports for senior leadership and brand management
• Conduct deep-dive analyses on operational challenges and improvement opportunities
• Monitor industry benchmarks and best practices for contact centre operations
• Build customer segmentations, enabling agents to make more informed decisions 

Data governance & collaboration

• Establish data standards and definitions for cross-brand contact centre analytics
• Collaborate with Senior Capacity Planner to ensure operational and strategic analytics alignment
• Partner with Finance teams on budget planning, cost allocation, and financial reporting
• Work with business unit teams to understand unique business drivers and operational requirements
• Ensure data quality and consistency across all brand contact centre systems
• Document analytical methodologies and maintain knowledge management systems
• Lead change management initiatives for cross-brand process standardisation

Qualifications and Experience:

• Postgraduate degree (Honours, Masters, or higher) in Statistics, Mathematics, Computer Science, Economics, Business Analytics or related quantitative field with a strong analytical and research methodologies foundation
• Professional certification in financial planning, business analysis, or data analytics
• Contact centre management or customer experience certification (advantageous)
• 5-7 years of experience in commercial analytics, customer experience analysis, or contact centre analytics with demonstrable impact on business outcomes
• Proven experience working with large, complex customer datasets and building predictive business models
• Background in customer service analytics, ticket analysis, contact centre performance measurement, or contact reduction initiatives
• Experience working with contact centre operations and understanding customer experience metrics
• Experience in multi-brand or complex organisational environments 
• E-commerce, retail, or digital marketplace customer service environment experience strongly preferred
• Proven track record in budget variance analysis and cost optimisation delivery
• Experience with growth target setting and performance accountability reporting
• Experience collaborating cross-functionally across teams, including customer service, finance, marketing and operations
• Experience leading analytical projects and influencing senior stakeholders
• Change management experience in implementing standardisation across multiple business units

Skills, Knowledge and Abilities Required:

Financial & analytical skills:

• Advanced financial modelling and budget planning expertise
• Cost accounting and allocation methodology experience
• Forecasting and predictive modelling capabilities (time series, regression, scenario analysis)
• Advanced Excel/Google Sheets with complex financial models and macros
• Advanced statistical forecasting techniques and hypothesis testing

Data & BI skills:

• Advanced SQL and R or Python
• Experience working with Google BigQuery (GBQ) and Looker (or similar platforms)
• Data visualisation and executive dashboard development
• Experience with large datasets and data warehouse environments

Business skills:

• Strategic planning and scenario modelling with long-term business impact assessment
• Cross-brand and multi-business analysis with standardisation and optimisation focus
• Executive presentation and communication skills with senior leadership influence capability
• Process improvement and optimisation methodologies
• Project management and stakeholder coordination across complex organisational structures
• Change management and process standardisation experience in multi-brand environments
• Industry knowledge of e-commerce customer service trends and best practices

Attributes Required:

• Advanced problem-solving abilities with strong diagnostic skills for root-cause analysis and hypothesis-driven investigation
• Deep understanding of contact centre data, business models, and operational metrics
• Strategic thinking capabilities linking analytical insights to business strategy and competitive advantage
• Ability to synthesise complex, multi-source data into actionable business recommendations
• Change management skills for implementing cross-brand standardisation and process improvements
• Understanding of customer journey analytics, omnichannel experience, and e-commerce customer behaviour
• Exceptional storytelling and presentation skills with the ability to influence senior stakeholders and drive decision-making
• Cross-functional leadership capabilities with strong stakeholder management and consensus-building skills
• Executive presence and ability to communicate complex analytical concepts to non-technical audiences
• Strong documentation mindset with focus on process improvement, automation, and knowledge management
• Self-guided learner with strong prioritisation skills, attention to detail under pressure, and a deadline-driven approach
• Ability to manage multiple competing priorities while maintaining quality and accuracy standards
• Can-do attitude with high energy, bias toward action, and passion for brand excellence and customer satisfaction

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, it's all in the execution after all. 
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking. 

If you meet the above you are an Extraordinary Mind so come and join us! 

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities to apply.

takealot.com, a leading South African online retailer, is looking for a highly talented Senior Data Analyst to join our team in Cape Town with a specific focus on Customer Experience.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment, and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the Group Head: Customer Insights and Engagement

Your mission, should you choose to accept it:

Budget modelling & financial planning

• Develop and maintain comprehensive budget models for Takealot Group Contact Centre operations across all brands
• Create annual, quarterly, and monthly financial forecasts for contact centre costs and resource requirements
• Build cost allocation models distributing shared services across Takealot.com, Sellers, Mr D, TFS etc.
• Analyse cost per contact metrics and efficiency benchmarks across brands and channels
• Support budget planning cycles with detailed financial analysis and scenario modelling
• Track budget variance analysis and provide recommendations for cost optimisation

Cross-Brand Analytics & Optimisation

• Analyse Cross-brand contact centre data, including contact volume patterns, trends, and drivers across all Group brands and channels
• Build predictive models for contact volumes incorporating seasonality, promotions, and business events
• Develop cross-brand benchmarking frameworks for performance, efficiency, and customer satisfaction
• Create unified reporting dashboards showing Group-wide contact centre performance and trends
• Analyse customer journey impacts on contact generation across different brand touchpoints
• Identify opportunities for economies of scale and shared service optimisation

Strategic forecasting & planning

• Produce long-term strategic forecasts for contact centre growth and evolution (1-3 year horizon)
• Model the impact of business initiatives, new product launches, and market expansion on contact volumes
• Analyse seasonal patterns and special events' impact across all brands for strategic planning
• Support strategic decisions on contact centre footprint, technology investments, and capability development
• Create scenario planning models for business growth, market changes, and operational scaling
• Develop capacity planning models linking customer growth projections to resource requirements

Performance Analytics & Insights 

• Develop Group-wide KPI frameworks and performance measurement systems
• Analyse agent productivity, efficiency metrics, and performance trends across brands
• Build customer satisfaction analytics linking CSAT/NPS to operational performance across channels
• Create executive dashboards and reports for senior leadership and brand management
• Conduct deep-dive analyses on operational challenges and improvement opportunities
• Monitor industry benchmarks and best practices for contact centre operations
• Build customer segmentations, enabling agents to make more informed decisions 

Data governance & collaboration

• Establish data standards and definitions for cross-brand contact centre analytics
• Collaborate with Senior Capacity Planner to ensure operational and strategic analytics alignment
• Partner with Finance teams on budget planning, cost allocation, and financial reporting
• Work with business unit teams to understand unique business drivers and operational requirements
• Ensure data quality and consistency across all brand contact centre systems
• Document analytical methodologies and maintain knowledge management systems
• Lead change management initiatives for cross-brand process standardisation

Qualifications and Experience:

• Postgraduate degree (Honours, Masters, or higher) in Statistics, Mathematics, Computer Science, Economics, Business Analytics or related quantitative field with a strong analytical and research methodologies foundation
• Professional certification in financial planning, business analysis, or data analytics
• Contact centre management or customer experience certification (advantageous)
• 5-7 years of experience in commercial analytics, customer experience analysis, or contact centre analytics with demonstrable impact on business outcomes
• Proven experience working with large, complex customer datasets and building predictive business models
• Background in customer service analytics, ticket analysis, contact centre performance measurement, or contact reduction initiatives
• Experience working with contact centre operations and understanding customer experience metrics
• Experience in multi-brand or complex organisational environments 
• E-commerce, retail, or digital marketplace customer service environment experience strongly preferred
• Proven track record in budget variance analysis and cost optimisation delivery
• Experience with growth target setting and performance accountability reporting
• Experience collaborating cross-functionally across teams, including customer service, finance, marketing and operations
• Experience leading analytical projects and influencing senior stakeholders
• Change management experience in implementing standardisation across multiple business units

Skills, Knowledge and Abilities Required:

Financial & analytical skills:

• Advanced financial modelling and budget planning expertise
• Cost accounting and allocation methodology experience
• Forecasting and predictive modelling capabilities (time series, regression, scenario analysis)
• Advanced Excel/Google Sheets with complex financial models and macros
• Advanced statistical forecasting techniques and hypothesis testing

Data & BI skills:

• Advanced SQL and R or Python
• Experience working with Google BigQuery (GBQ) and Looker (or similar platforms)
• Data visualisation and executive dashboard development
• Experience with large datasets and data warehouse environments

Business skills:

• Strategic planning and scenario modelling with long-term business impact assessment
• Cross-brand and multi-business analysis with standardisation and optimisation focus
• Executive presentation and communication skills with senior leadership influence capability
• Process improvement and optimisation methodologies
• Project management and stakeholder coordination across complex organisational structures
• Change management and process standardisation experience in multi-brand environments
• Industry knowledge of e-commerce customer service trends and best practices

Attributes Required:

• Advanced problem-solving abilities with strong diagnostic skills for root-cause analysis and hypothesis-driven investigation
• Deep understanding of contact centre data, business models, and operational metrics
• Strategic thinking capabilities linking analytical insights to business strategy and competitive advantage
• Ability to synthesise complex, multi-source data into actionable business recommendations
• Change management skills for implementing cross-brand standardisation and process improvements
• Understanding of customer journey analytics, omnichannel experience, and e-commerce customer behaviour
• Exceptional storytelling and presentation skills with the ability to influence senior stakeholders and drive decision-making
• Cross-functional leadership capabilities with strong stakeholder management and consensus-building skills
• Executive presence and ability to communicate complex analytical concepts to non-technical audiences
• Strong documentation mindset with focus on process improvement, automation, and knowledge management
• Self-guided learner with strong prioritisation skills, attention to detail under pressure, and a deadline-driven approach
• Ability to manage multiple competing priorities while maintaining quality and accuracy standards
• Can-do attitude with high energy, bias toward action, and passion for brand excellence and customer satisfaction

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, it's all in the execution after all. 
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking. 

If you meet the above you are an Extraordinary Mind so come and join us! 

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities to apply.

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Your Role at impact.com:

impact.com's Analytics Data Platform processes terabyte-scale data for one of the world's leading partnership SaaS platforms, covering the full lifecycle from ingestion to governed access.

We're looking for a technical people leader to own and grow the Data Platform Engineering team, while driving the architecture, reliability, and evolution of impact.com's Analytics Data Platform. This is a senior player-coach role: you'll combine hands-on technical leadership with direct people management, building a high-performing team, owning delivery, and shaping platform strategy. Expect to spend roughly 40% hands-on and 60% on leadership, people, and delivery, shifting as the team matures. You'll be accountable for both the team's output and its people, ensuring engineers are supported, challenged, and growing.

As Team Lead for Data Platform Engineering, you'll work across the full data ecosystem (ingestion, processing, storage, orchestration, access, and governance) using technologies like Scala, Python, Google Cloud Dataproc, BigQuery, and Airflow. You'll shape the operating model for the team, establish engineering standards, and drive platform strategy. This role is levelled at Senior/Staff Engineer on the engineering management track and reports to the Director of Advanced Analytics. The position is based in Cape Town, hybrid, with one day per week in office.

Data Platform Engineering is one of four sub-teams within the Data Analytics Group (DAG). DPE owns ingestion, infrastructure, orchestration, and platform services. Analytics Engineering owns the dbt transformation layer and semantic layer. Data Analytics owns reporting and insights. Data Product Management owns product roadmaps and governance processes. You'll partner closely with all three, but won't own dbt models, reporting, or product prioritisation directly.

Our ideal candidate combines distributed systems expertise with proven people leadership. Someone who can make architecture decisions, run a team, and translate platform trade-offs into business language. This role is for someone who wants to build both a platform and a team, not just maintain what exists.

What you'll inherit:

The platform has strong foundations: Scala/Spark pipelines processing TB-scale data, 37+ Fivetran connectors, Airflow on Astronomer for orchestration, a mature dbt-based transformation layer, and BigQuery as the core analytical warehouse. Databricks is part of the current stack but is being transitioned off in favour of Dataproc and BigQuery-native patterns. What's greenfield: governance frameworks, data contracts, SLOs/SLAs, observability, cost management, and data quality monitoring. You'll build the team that delivers on these opportunities.

What you'll do:

• Build and run a team of data platform engineers: set direction, remove blockers, give honest feedback, and make sure people are growing in their careers.
• Create an environment where engineers do their best work: high trust, high standards, low friction.
• Turn platform strategy into a delivery plan the team can actually execute: sequence the work, balance new builds against keeping the lights on, and make the trade-offs visible.
• Own capacity and priorities across the team. Keep cross-team dependencies from becoming bottlenecks.
• Lead platform architecture decisions, design reviews, and cross-org technical coordination, defining and promoting architectural patterns, standards, and guidelines.
• Design and implement scalable pipelines using Scala, Python, and distributed frameworks (Spark on Dataproc) processing TB-scale data. Lead the migration off Databricks onto Dataproc and BigQuery-native patterns.
• Establish platform reliability practices: define SLOs/SLAs, build incident management and response processes, and drive systemic improvements across pipeline and infrastructure operations.
• Design and maintain core platform services (Dataproc clusters, BigQuery datasets, Cloud Storage) and optimise platform performance and cost at scale.
• Build and operationalise data governance, security, and compliance capabilities, including data contracts, access controls, and audit logging. Many of these practices are greenfield; you will be building them from scratch.
• Define and evolve team rituals, operating cadences, and engineering standards: code review norms, documentation practices, on-call fairness, and knowledge sharing.
• Represent the team to senior leadership and act as the single point of accountability for the team's commitments to cross-functional partners (analytics engineering, data analytics, product, finance).
• Own data source integrations and data quality across the platform, including third-party connectors (e.g. Fivetran), custom Scala/Spark ingestion pipelines, dbt orchestration via Airflow and Astronomer Cosmos, and quality monitoring and remediation practices.

Required Skills & Experience:

• 7+ years of experience in data platform engineering, data engineering, or distributed systems, including 2+ years leading engineering teams
• Strong programming skills in Scala and Python, including functional Scala patterns (cats-effect / Typelevel ecosystem), testing, code review, and production-grade engineering practices
• Deep hands-on experience with distributed computing frameworks: Apache Spark (Dataproc) and large-scale data processing. Databricks experience is useful for leading the migration off it
• Expert-level knowledge of cloud-native data platforms and services. Our stack runs on Google Cloud Platform (BigQuery, Dataproc, Cloud Storage), but equivalent depth on AWS or Azure is equally valued
• Advanced SQL skills including complex query optimisation, partitioning strategies, and performance tuning
• Experience building and scaling engineering teams, not just managing established ones: hiring, running interview loops, onboarding, and growing engineers from junior to senior
• Experience leading cross-team architecture initiatives and establishing platform-wide standards
• Experience with orchestration tools (Airflow, Astronomer, and Astronomer Cosmos for dbt orchestration) and CI/CD pipeline design
• Familiarity with legacy CI/CD tooling (e.g. Jenkins), particularly in the context of pipeline migration and modernisation
• Strong understanding of data governance, security best practices, and compliance requirements
• Experience with infrastructure as code and automated deployment practices
• Excellent communication skills, with the ability to translate technical trade-offs for non-technical stakeholders and represent the team to senior leadership
• Strong people management skills: coaching, mentorship, performance management, and career development
• Experience with monitoring, alerting, observability, and on-call operations for production data systems

Nice to Have:

• Experience in the digital marketing technology or partnership/affiliate industry
• General experience with Google Cloud Platform services beyond the core required stack (e.g. Pub/Sub, BigTable, Cloud Functions); familiarity with Dataflow is a plus but not a current platform requirement (it is under future evaluation)
• Familiarity with streaming technologies such as Apache Kafka and stream processing frameworks
• Experience standing up data quality frameworks and monitoring practices from scratch
• Experience with FinOps or cloud cost management at scale
• Experience migrating off legacy platforms (e.g. Databricks, on-prem Hadoop) to cloud-native alternatives
• Experience with organisational design, team scaling, or building engineering teams from scratch
• Awareness of AI agent architectures and how they connect to data platforms (e.g. MCP, tool-use patterns)
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field (or equivalent practical experience)

Benefits:

• Hybrid, Casual work environment
• Responsible PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursementsTechnology stipend 
• Primary Caregiver Leave
• Mental  Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage 

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

takealot.com, South Africa's leading online retailer, is looking for a highly talented Junior Planner to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the Head of Planning

Your responsibilities will include:

• Oversee the In-stock function including demand planning, ordering and capacity management in line with department strategy.
• Deliver accurate insights and reports on a timely basis on which department managers can base commercial decisions and deliver on revenue and margin plans.
• Create sustainable In-stock systems and processes in partnership with central analytics, technical and product teams.
• Planning management to support department procurement cycles including but not limited to seasonality, promotion planning, reaction, import purchasing & continual replenishment.
• Develop the bottom-up budgeting plan cycle and reviews in line with performance, margin, stock turn & departmental strategy objectives.
• Own and compile the annual retail sales budget, quarterly plan, working plan as well as on-going.reforecasting at category and product levels to ensure budgets are achieved.
• Manage end to end inventory availability and inventory health including improved in-stock rates (availability), inventory planning at categorisation, systematic forecasting, markdown and clearance provisions, return to supplier activities and warehouse space management.
• Drive process improvement and operational excellence within our supplier base by reducing costs, defects, and lead times, while increasing innovation, automation, and economies of scale.
• Drive complex business analysis that identifies opportunities to improve cost structure and profitability, focusing on continual contribution margin improvements.
• Support the operations team in delivering a world-class customer experience – monitor and scrutinise department returns, defects and write offs, supporting the customer service team on product queries and resolving any customer complaints.

Qualification & Experience:

• Bachelor’s Degree or Advanced Diploma (Commerce, Finance, Mathematics or Economics degree preferable).

• 1 to 3 years retail planning experience

• Proven track record in spend management (OTB, Margin management, mark down controls).

Attributes Required:

• Proven track record in planning, and inventory management.
• Competencies and forecasting.
• Strong willingness to learn.
• Entrepreneurial / Commercial mindset.
• Proven track record in spend management (OTB, Margin, management, mark down controls).
• Strong numerical and analytical aptitude, and high proficiency creating and managing advanced stock managment and inventory models.
• Strong proficiency in using analytical tools (Microsoft Excel, SQL) and statistical software.

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, its all in the execution after all. 
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking. 

If you meet the above you are an Extraordinary Mind so come and join us! 

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.