About us:

We believe the next generation of financial services will be powered by stablecoins.

Founded in 2021, our mission at BVNK is to accelerate global money movement.

We’re building stablecoin-native infrastructure so businesses can move value instantly across borders and networks. With global licenses and T1 bank partnerships, we facilitate billions in transactions for enterprise clients like Worldpay, Deel, LianLian Global, and Rapyd.

Our technology is transforming how businesses operate globally by eliminating payment delays, reducing costs, and unlocking trapped capital. 

We’re a diverse team spread across EMEA, North America, and APAC, with a shared belief that stablecoins are the new infrastructure layer for financial services, and that BVNK is at the forefront of this shift.

In 2025, we secured strategic investment from Visa, following our $50 million Series B with Haun Ventures, Coinbase Ventures, Scribble Ventures, DRW Venture Capital, Avenir, and Tiger Global. With the backing of these leading investors, we’re accelerating our growth – and we're looking for smart, ambitious people to help us build the future of financial services.

We're incredibly honored to have made Newsweek's list of The Top 100 Global Most Loved Workplaces three years running (most recently in 2025) and to have been recognised by LinkedIn as one of the Top 20 Startups in the UK in 2024.

About this role in the team:

The Merchant Technical Analyst will play a crucial role in supporting BVNK’s merchant base by handling escalated technical and integration queries. This role requires strong analytical skills, the ability to troubleshoot complex issues, and a deep understanding of the BVNK ecosystem, including payment flows, API integrations, and transaction monitoring. The successful candidate will work closely with internal teams such as Engineering, Trading, and Account Management to ensure smooth technical operations for merchants.This role bridges the gap between our customers and our Product/Engineering squads, acting as the "technical first line of defense" to resolve bugs faster, protect engineering bandwidth, and improve product quality through rigorous investigation and technical triaging.

Key Responsibilities:

Technical Support & Escalations:

• Investigate and analyze application/service logs to identify and resolve merchant issues.
• Handle elevated escalations, ensuring timely resolution of complex technical problems.
• Address tasks requiring elevated access, such as:
• Address whitelisting
• Transaction cancellations
• Manage urgent merchant account tech/integration queries, providing prompt resolutions.
• Conduct new merchant introduction calls to answer technical and integration-related questions alongside Dimitar.
• Provide support via Slack and Zendesk tickets, specifically those requiring advanced access and in-depth investigations.
• Log support requests and JIRA tickets for development team escalations and follow through on resolutions.

Advanced Triage & Debugging:

• Deep-dive into logs, investigate API responses, and use developer tools to identify root causes before escalating to Product Engineering.
• Move beyond standard support workflows to investigate the technical "root cause" of merchant issues.
• Reduce the "ping-pong" between teams by handling technical investigations independently.

Engineering Integration:

• Operationally embed with an Engineering Squad, including joining daily standups and participating in bug prioritization.
• Utilize technical terminology to streamline communication with engineering teams.
• Act as a buffer for Product Engineers, allowing them to stay focused on feature delivery with fewer context-switches.

E2E Manual Testing & Quality Assurance:

• Act as a quality gatekeeper by performing end-to-end manual testing of critical user flows.
• Validate paths from a customer perspective before features reach production.
• Report findings to improve product quality and reduce post-release issues.

Monitoring & Incident Handling:

• Monitor internal alerts and take necessary actions when anomalies arise.
• Investigate failed payments (e.g., transaction hash generated but failed on the blockchain) and escalate to Kevin if required.
• Resubmit transaction hashes for successful transactions that are not reflecting in the admin panel.
• Generate and maintain incident reports for tracking and resolution purposes.
• Provide regular visibility into product health and merchant pain points to help squads prioritize fixes effectively (Health Reporting).

Account & Fee Management:

• Amend merchant account details as required.
• Implement fee and spread changes, ensuring updates are made 
• Work closely with the Trading team to address merchant escalations within the Slack channel.

API & Integration Support:

• Assist merchants with basic API integration queries, ensuring smooth onboarding and troubleshooting common integration challenges.
• Handle "small fixes" or script adjustments independently where applicable.
• Leverage AI tools to automate repetitive technical tasks.

Required Skills & Experience:

• Technical Expertise: Understanding of API integrations, payment processing, and blockchain transactions.
• Comfort with (or a strong desire to learn) APIs, databases, and code-reading.
• Ability to use developer tools for investigation and debugging.
• Passionate about AI tools, and desire to use them in day to day job
• Analytical Thinking
• Ability to diagnose and troubleshoot technical issues efficiently.
• The "Detective" Mindset: A passion for finding where things break and explaining why they are breaking.
• Communication Skills: 
• Strong verbal and written communication skills to engage with both merchants and internal stakeholders.
• The ability to translate complex technical issues for merchants and merchant needs for engineers.
• Problem-Solving: Proactive approach to identifying and resolving technical challenges.
• Product & Domain Knowledge:
• Deep understanding of our merchant ecosystem and common pain points.
• Comprehensive knowledge of payment flows, transaction lifecycle, and merchant operations.
• Experience with Tools:
• Graylog, Jira, Zendesk, Slack, Skype
• Blockchain explorers and transaction monitoring tools
• Internal admin panels and support dashboards
• Developer tools for debugging and API investigation
• Previous Experience: 2+ years in a technical support, merchant operations, or fintech environment.
• Bonus: 
• Experience working with cryptocurrency transactions, payment processors, or fintech support teams.
• Experience with E2E testing or quality assurance processes.
• Familiarity with scripting or basic programming concepts.

What you can expect from us:

• Fair and competitive salary at every stage of your growth
• Meaningful ownership in the business through our employee option scheme
• Flexible working hours, with hybrid working at its heart
• A culture built on passionate, growth-minded people
• A flexible approach to holiday
• Opportunities to travel to our offices around the world
• An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets

At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we’d encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

Reporting to the Manager of Customer Operations Systems, the Internal Systems Engineer (Applied AI) is a specialized, high-impact builder role dedicated to supercharging our Customer Operations teams (Support, Success, Onboarding, Implementation).

This is a highly practical, application-focused engineering position instrumental to our AI transformation. You will spend your time across three types of work:

1. Building AI-powered tools and agents. You will integrate applied AI into our workflows using modern frameworks. You will consult with business stakeholders to help explain the art of the possible, guide them in defining logic and prompts, and own building and maintaining agentic workflows and tools. Example projects include building an AI-powered QA and training tool with a RAG component for new support agents, architecting agentic workflows for our onboarding team, or building a FreshDesk integration that suggests draft responses to tickets.
2. Building and maintaining a shared agent platform. This is what makes AI scale beyond our team. You will build and maintain the templates, approved patterns, and deployment infrastructure that enable people across Customer Operations to build their own agents without needing to figure out hosting, monitoring, or API connectivity themselves. When a Technical Services lead wants to build an agent that automates "pixel not firing" investigations, they should be able to do it on your platform without writing a deployment script. You own making self-serve actually work.
3. Building robust internal software, integrations, and automations - such as developing custom FreshDesk widgets to support our agents. You will own the full lifecycle of these apps: building, hosting, monitoring, maintaining, and eventually retiring them when they're no longer needed.

Many job descriptions define themselves as "critical" or "pivotal." This role genuinely is. impact.com has thousands of clients, millions of partners, endless data, and complex multi-system processes. As a business, we are ensuring we are on the cutting edge - aggressively automating and scaling up what we do with AI. This role owns a substantial portion of that transformation for a critical part of our business.

A note on how you'll work with others: when someone across Customer Operations builds a pilot that proves value, you don't take it over. You partner with them to elevate it - bringing engineering rigor, production infrastructure, and scale while they maintain creative control and ongoing input. When someone has a great idea but isn't technical enough to build it themselves, your first instinct is to build it with them, growing their skills in the process. You're an accelerator, not a bottleneck.

This role is for the person who embodies the overlap of curiosity, process-obsession, and action orientation. It is for the passionate tinkerer who also gets carried away exploring custom Salesforce structures and data flows. It is for the person who has been building agentic workflows to manage their household tasks in their free time because they can't stop playing with the new tools AI offers.

If you are that person - if you are a highly motivated, thoughtful builder - and you want to leverage applied AI on a daily basis, this is the role for you.

What You'll Do:

• Software Development Foundation: Proven experience building, hosting, and maintaining applications and tools. You are comfortable writing clean, functional code (Python, JavaScript/TypeScript, etc.) to solve operational problems. You understand what it means to keep something running in production, not just get it working once.
• API & Integration Expertise: Deep experience working with REST APIs. You can easily build connectors between distinct SaaS platforms to automate data flows and trigger actions.
• Applied AI Engineering: Hands-on experience with LLM orchestration frameworks (like LangChain or LangGraph). You understand MCPs, RAG pipelines, agentic workflows, DAG vs linear flows, engineering HITL systems, and have built real-world systems using these rails.
• AI Evaluation & Quality: Experience setting up and running evals for LLM outputs. You know how to build systems that grade, evaluate, and test AI responses for accuracy and safety (e.g., LLM-as-a-judge). You understand CI/CD for AI systems and can build regression testing pipelines.
• Platform Thinking: You don't just build one-off tools - you think about how to make your work reusable. You can design templates, abstractions, and deployment patterns that other people (including non-engineers) can use to build on top of what you've created.
• Systems Thinking & Process Orientation: You don't write code in a vacuum; you map out complex operational workflows before you start building. You have a knack for seeing how different tools, teams, and data flows interact, ensuring your solutions address the actual problem without creating downstream issues.
• Cross-Functional Collaboration: Ability to work closely with non-technical business stakeholders. You can take a process flow and prompt designs from a business leader and turn them into a functioning, hosted application. Equally important: you can teach - walking a non-technical person through building their first agent is as valuable as building it yourself.
• Autonomous Builder: You are a self-starter who thrives in an agile environment. You don't need excessive hand-holding to figure out how to host a script or deploy a small internal app.
• Relentless Tinkerer: You were the first person in your current role to start building agents. You have had personal subscriptions to Claude, Gemini, ChatGPT, Cursor, etc.

What You Bring:

• Experience building custom apps or integrations specifically for Freshdesk (or similar enterprise ticketing systems like Zendesk/Jira).
• Background working in or building tools for Customer Support, Customer Success, or Onboarding teams.
• Experience integrating with knowledge base platforms (like Gitbook or similar documentation sites).
• Proven experience taking automation projects from concept to deployment within a large, complex organization.
• Experience building internal platforms or developer tools that other teams use to self-serve.
• Experience with monitoring and observability for AI systems in production.

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-hybryd_CapeTown

Senior Software Engineer

Cape Town 

Hybrid working (2 days in the office) 

Based on the Cape Town beachfront – a breathtaking expanse of white sand and surf, against the backdrop of the world-famous Table Mountain – our Cape Town office is an integral part of LiveScore Group.

With strong collective expertise, the team in Cape Town pushes the boundaries of gaming design and development, always aiming to provide advanced solutions to complex operational challenges by delivering in-house gaming software of the highest quality to the LiveScore Group, every time.

At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. This creates a fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and fuelling our fans' passion for sport, which drives us to the top.

We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embodies our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.

As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.

 We know that job descriptions can sometimes seem daunting, and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!

The Role 

The Senior Software Engineer plays a critical role in designing, developing, and delivering high-quality software solutions that align with LiveScore Group's strategic goals. This role directly contributes to business success by driving technical excellence, improving system performance, and mentoring engineering colleagues to build a high-performing engineering culture.

Key Responsibilities 

• Design, develop, and maintain high-quality, scalable backend services using Java and Spring Frameworks (Spring Boot, Spring MVC, Spring Cloud, AMQP, Spring Security).
• Lead the end-to-end delivery of complex features or systems, ensuring alignment with architectural standards and business goals.
• Provide technical mentorship and promote best practices in coding, testing, and design, including conducting code reviews to ensure quality and secure coding.
• Actively participate in agile ceremonies (stand-ups, sprint planning, retrospectives) using JIRA to manage tasks and track progress.
• Work closely with cross-functional teams, including product and design, to translate business requirements into technical solutions and ensure timely delivery.
• Utilize Git (Github) for version control and effective collaboration through pull requests and branching strategies.
• Design and optimize relational database schemas, including writing efficient SQL queries and managing data migrations.
• Identify opportunities to improve system performance, developer productivity, and code quality.
• Stay current with emerging technologies and propose innovative solutions to technical challenges, contributing to internal knowledge sharing and tooling improvements.
• Support deployment and monitoring of applications in cloud or on-prem environments, ensuring reliability and performance.

Skills, Knowledge and Experience

• Experience in Java, with experience in object-oriented design and enterprise-level application development.
• Extensive experience with Spring Frameworks (Spring Boot, Spring MVC, Spring Cloud, AMQP, Spring Security).
• Experience in using IntelliJ IDEA for efficient development, debugging, and refactoring.
• Ability to design and maintain normalized database schemas and write efficient SQL queries.
• Familiarity with AI tools to optimize workload and efficiently prompt AI tools for desired output.
• Analytical thinking and a solution-oriented mindset.
• A versatile individual with an appetite to learn and take on challenges.
• Work collaboratively with colleagues to support team objectives.

Nice to Have

• Familiarity with front-end frameworks such as VUE and Angular.
• Experience with CI/CD pipelines, containerization (Docker), and cloud platforms (GCP).
• Write efficient SQL queries and manage data migrations, backups, and performance tuning

Our Tech Stack

• Backend: Java, Spring Framework
• Frontend: VueJS, Angular
• Database: MySQL, Mongo
• Cloud: GCP
• Messaging: Kafka, RabbitMQ
• AI: Copilot, AgentSpace
• Version Control: Github
• IDE: Intellij Ultimate
• Testing: Cypress, Postman

What can we offer? 

• Discovery Medical aid 
• 21 days annual leave 
• Discretionary Company Performance bonus 
• Thursday drinks in the office and socials