• Guide and support development teams on infrastructure, security, and automation best practices.
• Act as a trusted enabler - removing blockers and accelerating delivery through smart tooling and process improvements.
• Contribute to architecture decisions, particularly around cloud-native and serverless workloads.

• Design, build, and maintain robust CI/CD pipelines using TeamCity and related tooling.
• Automate repetitive processes across build, test, and deployment workflows.
• Drive the team's shift toward infrastructure-as-code and self-service automation.

• Manage and optimise cloud infrastructure on AWS, including EC2, S3, RDS, Lambda, and ECS.
• Support the migration of workloads toward containerisation using Docker and ECS.
• Maintain high availability, performance, and cost-efficiency across all environments.
• Own environment provisioning and configuration management for both Linux and Windows workloads.

• Embed security practices into the software delivery lifecycle (DevSecOps).
• Monitor infrastructure for vulnerabilities and ensure adherence to fintech regulatory standards.
• Implement and maintain access controls, secrets management, and audit logging.

• Set up and maintain monitoring, alerting, and observability tooling across production and staging environments.
• Respond to and lead resolution of infrastructure incidents, conducting post-mortems to prevent recurrence.
• Ensure uptime and reliability targets are consistently met.

• Champion the ongoing journey toward serverless architectures (AWS Lambda / Azure Functions).
• Evaluate and recommend tooling improvements that support Ozow's evolving technical roadmap.
• Collaborate with engineering to modernise legacy infrastructure components incrementally.

• Maintain up-to-date documentation on infrastructure, pipelines, and runbooks.
• Drive adoption of automation and AI-assisted tooling to reduce toil and increase team velocity.
• Lead or contribute to the rollout of new systems, platforms, and DevOps tooling changes across the team.

• An IT diploma or degree (or equivalent hands-on experience).
• At least 3 years of relevant work experience in a DevOps, SysOps, or Infrastructure Engineering role.
• Solid experience with CI/CD pipelines - specifically TeamCity (Ozow's tool of choice).
• Strong knowledge of AWS services including EC2, S3, RDS, Lambda, and ECS.
• Hands-on experience with Docker and container orchestration via Kubernetes or ECS.
• Proficiency in both Linux and Windows server environments.
• Experience with scripting and automation (Bash, PowerShell, Python, or similar).
• A strong security mindset with experience implementing DevSecOps practices.
• Experience with infrastructure-as-code tools (Terraform, CloudFormation, or similar).
• Excellent communication skills - you can translate complex infrastructure concepts for non-technical stakeholders.
• Experience in a high-availability, regulated industry (fintech, banking, or similar) is a bonus.

Job summary

The Trust Operations Analyst will help advance the security operations of DigiCert by identifying potential risks, and threats by performing real-time log analysis. The Trust Operations Analyst will make use of analyses and understanding of exploits and vulnerabilities to maintain and improve DigiCert’s security posture and hygiene. This position will work on security incidents as they arise with the team.

What you will do

• Provide analysis of security threats and problems.
• Management and evaluation of security alerts and detections
• Work through tickets and resolve tickets per defined SLAs
• Participate in Security Incident Response and analysis of incidents
• Assist in the configuration, management, and maintenance of various security related software and systems
• Be able to effectively work within a team, and self-sufficient/self-motivated when assigned solo work
• Willingness to stay current on emerging threats, vulnerabilities, audit framework updates, etc to help protect DigiCert’s systems
• Willingness to evaluate new tools to improve efficiencies in operational processes
• Actively participate in ongoing training and knowledge transfer with team members
• Provide metrics and statistics to management
• Critically assess current practices and provide feedback to management on improvement opportunities
• Understand policies and standards and be capable of conveying those requirements to end users
• Set clear expectations and provide timely follow-up as appropriate
• Provide audit support for Compliance
• Other duties and responsibilities as assigned
• Willing to work incident response as necessary and work with other groups when this occurs

What you will have

• 3+ years of experience in Information Technology or related technical discipline
• Good experience in Network Traffic
• Advanced level of knowledge of Information Security design concepts and principles
• Must have strong written and verbal communication skills
• Customer Service background and good interpersonal and organizational skills
• Ability to perform in depth log analysis
• Ability to work incidents, experience responding to security incidents in the past
• Ability to look at logs and understand the systems that could be affected
• Willingness and ability to obtain CISSP certification if not already completed

Preferred Qualifications

• Master’s degree in a technical discipline
• 2+ years of experience in Information Security
• 2+ years of experience with SIEM technologies (preferably Splunk)
• Experience with cloud-based identity providers, SSO, SAML, etc
• Experience with zScaler products
• Experience with Web Application Firewall and DDoS protection
• Experience with web application security technologies
• Experience with vulnerability management software (preferably Tenable)
• Experience with endpoint detection and response software (CrowdStrike preferred)
• Experience with scripting languages (Python, Go, PHP, Powershell, Bash, etc)
• Experience with Help Desk
• Knowledge of penetration testing practices and principles
• Certified Information Security Professional (CISSP)

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

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