About us: 

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. We don’t do memecoins.

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

In Luno’s customer-focused environment, the Workforce Analyst plays a key role in driving operational excellence through data, insights, and planning. You will create, maintain, and continuously improve schedules and forecasts to enable the achievement of service-level goals while ensuring the best possible experience for both customers and our Customer Success teams.

You’ll use your analytical expertise and scenario-based thinking to help Luno stay ahead of changing customer behaviors and global crypto trends. This means not only reacting to volume changes but anticipating them—collaborating closely with Customer Success leadership and global WFM peers to ensure our plans are flexible, data-informed, and future-ready.

You’re an analytical problem solver who thrives in a fast-paced, high-energy environment and can translate data into clear operational decisions. You bring strong communication skills, curiosity, and a continuous improvement mindset that helps shape how we work today and how we plan for tomorrow.

Your mission will involve:

• Serving as a subject-matter expert on workforce optimisation and capacity planning.
• Ensuring service level targets are consistently achieved through accurate forecasting, scheduling, and proactive planning.
• Building and maintaining forecasting models that account for historical data, customer trends, seasonality, and external market factors (including crypto market activity).
• Developing scenario-based plans to anticipate potential surges, downtime, or unexpected events, ensuring we are operationally prepared for varying demand scenarios.
• Maintaining, testing, and improving our scheduling software and workforce tools.
• Conducting data analysis to identify opportunities for improved coverage, productivity, and cost efficiency.
• Collaborating with Customer Success leadership and Team Leads to review scheduling effectiveness and adjust approaches based on feedback, performance trends, and evolving customer needs.
• Reporting on key workforce metrics such as Service Level, Forecast Accuracy, AHT, Shrinkage, Coverage, and CPH, and providing insights and recommendations.
• Continuously reviewing and refining WFM processes to enhance flexibility and responsiveness to market and business changes.
• Monitoring intraday performance, identifying real-time risks or opportunities, and making actionable recommendations.
• Maintaining and approving time-off requests, tracking attendance, and managing non-productive time to ensure optimal staffing balance.

In your first six months, you will:

• Build strong partnerships with the Customer Success and WFM teams across regions to understand operational needs and planning nuances.
• Support the implementation of an enhanced WFM framework, evaluating tools and processes for greater accuracy and agility.
• Lead scenario-based forecasting reviews, linking crypto market activity and customer engagement trends to potential demand impacts.
• Create data visualisations and dashboards that help stakeholders quickly understand performance trends and planning outcomes.
• Contribute to continuous improvement projects focused on schedule optimization, forecasting precision, and global capacity alignment.

The ideal Lunaut for this role:

• 2+ years Workforce Management experience, preferably in a multi-region or high-growth environment.
• Strong analytical background with the ability to translate complex data into actionable insights and recommendations.
• Experience using forecasting and scheduling tools, as well as proficiency in Google Sheets, Excel, or BI tools (e.g. Looker).
• Demonstrated ability to plan for different operational scenarios and model the impact of business or market changes.
• Collaborative mindset — comfortable engaging with stakeholders at all levels to align plans and drive improvements.
• Detail-oriented and proactive with excellent problem-solving, time management, and communication skills.
• Adaptable to change, resilient under pressure, and passionate about improving processes and finding smarter ways of working.

 Life at Luno:

• Forward-thinking and ambitious team that values diversity, hard work, and the continuous quest for excellence.
• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Improve body and mind, with excellent private medical insurance. 
• Access to Learnably and our additional learning platforms for your personal and professional development.
• Generous maternity / paternity and even paw-ternity for your furry friend.
• Annual Inspiration Day
• A collaborative, friendly work community, with regular social events
• Free access to Headspace – a full library of guided meditations, sleep stories, and music.
• 0 fees with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Takealot Group is looking for a Junior Product Manager to help improve its Fulfilment Experiences - a key part of what makes Takealot.com one of the most successful ecommerce platforms in South Africa. In this role, you will focus on tools that support the day-to-day operational teams within supply chain and logistics, helping to create the best fulfillment experiences for internal and external clients. 

You will work closely with engineering, supply chain & logistics operations, and client-focused teams to define requirements, test ideas, and deliver improvements that drive better fulfillment experiences and measurable business impact.  You bring analytical thinking, customer empathy, and a practical product mindset, helping the team identify opportunities, prioritise initiatives, and scale what works.

Think you’ve been challenged before? Think again!

• Scale: Over 4 million happy shoppers shop online on takealot.com and 2.7 million on Mr D. Show them what you can do.
• Learn: We work with the best of the best. Work alongside leaders and upskill in record time.
• Grow: Expand your career in the fast-growing Takealot Group: Takealot.com, Mr D, and Takealot Fulfilment Solutions

The position reports to the Fulfilment Product Lead.

Your responsibilities will include:

• Drive roadmap initiatives that power Fulfilment Experiences. This includes innovating and improving the back-end systems that enable seamless and scalable delivery execution, as well as client frontends.

• Translate business needs into actionable and measurable projects; partner with business owners to understand their challenges and priorities, to translate these into initiatives that improve the fulfilment experience.
• Foster a culture of continuous improvement by evolving product management practices to suit the fast-paced, dynamic nature of supply chain and logistics.
• Define and monitor key metrics (e.g., delivery turnaround time, fulfilment experience scores) to inform product decisions. Use data to create compelling business cases for prioritising initiatives.
• You will analyse and understand project scope and core objectives through requirements workshops with stakeholders to define business requirements
• Conduct workshops with stakeholders to elicit detailed functional requirements. Document these requirements (OKR & BRS) for engineering teams to create technical specifications.
• Work with technical leads and subject matter experts to align on the technical vision, balancing the operational trade-offs with usability, scalability, and performance.
• Coordinate cross-functional teams, including engineers, BI analysts, and UI designers, to deliver projects on time and within scope. Track project progress from concept to release, ensuring alignment with business goals.

• Evolve appropriate Product Management practices for a responsive, dynamic environment to foster cost-effective execution to commitments
• Collaborate with QA teams to review test plans and scripts, ensuring comprehensive coverage and high-quality product releases. Perform user acceptance testing to validate functionality.
• Project management by setting timelines, driving project schedules and leading cross-functional development teams from design through to release. This includes monitoring for slippage and/or updating timelines and adjusting for changing scopes of work or considering mitigation options.
• Understand your target “customer” - assess end-users to ensure products deliver a seamless, efficient, and transparent experience..
• Performing user acceptance testing.

Qualifications & Experience:

• Relevant Bachelor's Degree or Advanced Diploma (Information Systems / Computer Science / Engineering / Commerce) with 3 to 5 years of experience in product management, business analysis, or a related role, preferably driving large, company-wide initiatives through projects or responsibilities
• Experience in an agile/iterative project management and development environment is beneficial
• Experience working on customer-facing frontends, web, and apps
• Prior experience in logistics, on-demand delivery platforms, or e-commerce is preferred
• Prior experience in web-based frontend operational system development is preferred

 The skills we need:

• Client focus: An understanding of what it takes to satisfy a variety of clients with varying needs.
• Execution skills: Demonstrated ability to define and execute a detailed product roadmap, particularly in the ecommerce, logistics or supply chain space.
• Solution-oriented: Proactive, accountable, and motivated to solve complex problems in a fast-paced environment.
• Data-driven approach: Strong analytical skills with the ability to use data to inform decisions and measure success.
• Technical acumen: Familiarity with back-end systems, APIs, and technologies that support logistics execution, such as route optimization algorithms, real-time tracking, and trip allocation logic. Thorough knowledge of prevailing and emerging mobile and e-commerce trends and technologies.
• Stakeholder management: Exceptional organisational and communication skills to balance multiple priorities and align cross-functional teams.
• Attention to detail: A meticulous approach to product development and the required documentation to support the successful assessment and execution of a detailed product initiative.
• Customer advocate: A strong focus on improving the experience for both drivers, franchise hubs and customers.

Let’s talk about life @ Takealot Group

• The power is in your hands: We offer a market-related Total Remuneration Package that allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab, and make something great.
• Remote working: Love water cooler chats and working from home? Takealot.com offers a remote (within South Africa) or hybrid working model for the best of both worlds.
• Mentorship programme: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best by learning from the best.
• Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Upskill with free access to courses on MyAcademy, Udacity, Coursera, and more.
• Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini-golf, think good times).
• Staff discount. Millions of products across 28 departments. What more could you ask for?
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• Right tools, right job: Mac or Windows, two monitors or one. Whatever your preference, you’ll work on the latest tech of the latest tech.
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
• Free parking: No more 5km fun runs to your desk (unless you want to).

Like what you see?

If you meet the above, you are an Extraordinary Mind. Apply today!!

Takealot is an Equal Opportunity Employer. We encourage applicants from previously disadvantaged groups and people with disabilities to apply.

Takealot Group is looking for a Junior Product Manager to help improve its Fulfilment Experiences - a key part of what makes Takealot.com one of the most successful ecommerce platforms in South Africa. In this role, you will focus on tools that support the day-to-day operational teams within supply chain and logistics, helping to create the best fulfillment experiences for internal and external clients. 

You will work closely with engineering, supply chain & logistics operations, and client-focused teams to define requirements, test ideas, and deliver improvements that drive better fulfillment experiences and measurable business impact.  You bring analytical thinking, customer empathy, and a practical product mindset, helping the team identify opportunities, prioritise initiatives, and scale what works.

Think you’ve been challenged before? Think again!

• Scale: Over 4 million happy shoppers shop online on takealot.com and 2.7 million on Mr D. Show them what you can do.
• Learn: We work with the best of the best. Work alongside leaders and upskill in record time.
• Grow: Expand your career in the fast-growing Takealot Group: Takealot.com, Mr D, and Takealot Fulfilment Solutions

The position reports to the Fulfilment Product Lead.

Your responsibilities will include:

• Drive roadmap initiatives that power Fulfilment Experiences. This includes innovating and improving the back-end systems that enable seamless and scalable delivery execution, as well as client frontends.

• Translate business needs into actionable and measurable projects; partner with business owners to understand their challenges and priorities, to translate these into initiatives that improve the fulfilment experience.
• Foster a culture of continuous improvement by evolving product management practices to suit the fast-paced, dynamic nature of supply chain and logistics.
• Define and monitor key metrics (e.g., delivery turnaround time, fulfilment experience scores) to inform product decisions. Use data to create compelling business cases for prioritising initiatives.
• You will analyse and understand project scope and core objectives through requirements workshops with stakeholders to define business requirements
• Conduct workshops with stakeholders to elicit detailed functional requirements. Document these requirements (OKR & BRS) for engineering teams to create technical specifications.
• Work with technical leads and subject matter experts to align on the technical vision, balancing the operational trade-offs with usability, scalability, and performance.
• Coordinate cross-functional teams, including engineers, BI analysts, and UI designers, to deliver projects on time and within scope. Track project progress from concept to release, ensuring alignment with business goals.

• Evolve appropriate Product Management practices for a responsive, dynamic environment to foster cost-effective execution to commitments
• Collaborate with QA teams to review test plans and scripts, ensuring comprehensive coverage and high-quality product releases. Perform user acceptance testing to validate functionality.
• Project management by setting timelines, driving project schedules and leading cross-functional development teams from design through to release. This includes monitoring for slippage and/or updating timelines and adjusting for changing scopes of work or considering mitigation options.
• Understand your target “customer” - assess end-users to ensure products deliver a seamless, efficient, and transparent experience..
• Performing user acceptance testing.

Qualifications & Experience:

• Relevant Bachelor's Degree or Advanced Diploma (Information Systems / Computer Science / Engineering / Commerce) with 3 to 5 years of experience in product management, business analysis, or a related role, preferably driving large, company-wide initiatives through projects or responsibilities
• Experience in an agile/iterative project management and development environment is beneficial
• Experience working on customer-facing frontends, web, and apps
• Prior experience in logistics, on-demand delivery platforms, or e-commerce is preferred
• Prior experience in web-based frontend operational system development is preferred

 The skills we need:

• Client focus: An understanding of what it takes to satisfy a variety of clients with varying needs.
• Execution skills: Demonstrated ability to define and execute a detailed product roadmap, particularly in the ecommerce, logistics or supply chain space.
• Solution-oriented: Proactive, accountable, and motivated to solve complex problems in a fast-paced environment.
• Data-driven approach: Strong analytical skills with the ability to use data to inform decisions and measure success.
• Technical acumen: Familiarity with back-end systems, APIs, and technologies that support logistics execution, such as route optimization algorithms, real-time tracking, and trip allocation logic. Thorough knowledge of prevailing and emerging mobile and e-commerce trends and technologies.
• Stakeholder management: Exceptional organisational and communication skills to balance multiple priorities and align cross-functional teams.
• Attention to detail: A meticulous approach to product development and the required documentation to support the successful assessment and execution of a detailed product initiative.
• Customer advocate: A strong focus on improving the experience for both drivers, franchise hubs and customers.

Let’s talk about life @ Takealot Group

• The power is in your hands: We offer a market-related Total Remuneration Package that allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab, and make something great.
• Remote working: Love water cooler chats and working from home? Takealot.com offers a remote (within South Africa) or hybrid working model for the best of both worlds.
• Mentorship programme: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best by learning from the best.
• Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Upskill with free access to courses on MyAcademy, Udacity, Coursera, and more.
• Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini-golf, think good times).
• Staff discount. Millions of products across 28 departments. What more could you ask for?
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• Right tools, right job: Mac or Windows, two monitors or one. Whatever your preference, you’ll work on the latest tech of the latest tech.
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
• Free parking: No more 5km fun runs to your desk (unless you want to).

Like what you see?

If you meet the above, you are an Extraordinary Mind. Apply today!!

Takealot is an Equal Opportunity Employer. We encourage applicants from previously disadvantaged groups and people with disabilities to apply.

Takealot Group is looking for a Junior Product Manager to help improve its Fulfilment Experiences - a key part of what makes Takealot.com one of the most successful ecommerce platforms in South Africa. In this role, you will focus on tools that support the day-to-day operational teams within supply chain and logistics, helping to create the best fulfillment experiences for internal and external clients. 

You will work closely with engineering, supply chain & logistics operations, and client-focused teams to define requirements, test ideas, and deliver improvements that drive better fulfillment experiences and measurable business impact.  You bring analytical thinking, customer empathy, and a practical product mindset, helping the team identify opportunities, prioritise initiatives, and scale what works.

Think you’ve been challenged before? Think again!

• Scale: Over 4 million happy shoppers shop online on takealot.com and 2.7 million on Mr D. Show them what you can do.
• Learn: We work with the best of the best. Work alongside leaders and upskill in record time.
• Grow: Expand your career in the fast-growing Takealot Group: Takealot.com, Mr D, and Takealot Fulfilment Solutions

The position reports to the Fulfilment Product Lead.

Your responsibilities will include:

• Drive roadmap initiatives that power Fulfilment Experiences. This includes innovating and improving the back-end systems that enable seamless and scalable delivery execution, as well as client frontends.

• Translate business needs into actionable and measurable projects; partner with business owners to understand their challenges and priorities, to translate these into initiatives that improve the fulfilment experience.
• Foster a culture of continuous improvement by evolving product management practices to suit the fast-paced, dynamic nature of supply chain and logistics.
• Define and monitor key metrics (e.g., delivery turnaround time, fulfilment experience scores) to inform product decisions. Use data to create compelling business cases for prioritising initiatives.
• You will analyse and understand project scope and core objectives through requirements workshops with stakeholders to define business requirements
• Conduct workshops with stakeholders to elicit detailed functional requirements. Document these requirements (OKR & BRS) for engineering teams to create technical specifications.
• Work with technical leads and subject matter experts to align on the technical vision, balancing the operational trade-offs with usability, scalability, and performance.
• Coordinate cross-functional teams, including engineers, BI analysts, and UI designers, to deliver projects on time and within scope. Track project progress from concept to release, ensuring alignment with business goals.

• Evolve appropriate Product Management practices for a responsive, dynamic environment to foster cost-effective execution to commitments
• Collaborate with QA teams to review test plans and scripts, ensuring comprehensive coverage and high-quality product releases. Perform user acceptance testing to validate functionality.
• Project management by setting timelines, driving project schedules and leading cross-functional development teams from design through to release. This includes monitoring for slippage and/or updating timelines and adjusting for changing scopes of work or considering mitigation options.
• Understand your target “customer” - assess end-users to ensure products deliver a seamless, efficient, and transparent experience..
• Performing user acceptance testing.

Qualifications & Experience:

• Relevant Bachelor's Degree or Advanced Diploma (Information Systems / Computer Science / Engineering / Commerce) with at least 5 years of experience in product management, business analysis, or a related role, preferably driving large, company-wide initiatives through projects or responsibilities
• Experience in an agile/iterative project management and development environment is beneficial
• Experience working on customer-facing frontends, web, and apps
• Prior experience in logistics, on-demand delivery platforms, or e-commerce is preferred
• Prior experience in web-based frontend operational system development is preferred

 The skills we need:

• Client focus: An understanding of what it takes to satisfy a variety of clients with varying needs.
• Execution skills: Demonstrated ability to define and execute a detailed product roadmap, particularly in the ecommerce, logistics or supply chain space.
• Solution-oriented: Proactive, accountable, and motivated to solve complex problems in a fast-paced environment.
• Data-driven approach: Strong analytical skills with the ability to use data to inform decisions and measure success.
• Technical acumen: Familiarity with back-end systems, APIs, and technologies that support logistics execution, such as route optimization algorithms, real-time tracking, and trip allocation logic. Thorough knowledge of prevailing and emerging mobile and e-commerce trends and technologies.
• Stakeholder management: Exceptional organisational and communication skills to balance multiple priorities and align cross-functional teams.
• Attention to detail: A meticulous approach to product development and the required documentation to support the successful assessment and execution of a detailed product initiative.
• Customer advocate: A strong focus on improving the experience for both drivers, franchise hubs and customers.

Let’s talk about life @ Takealot Group

• The power is in your hands: We offer a market-related Total Remuneration Package that allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab, and make something great.
• Remote working: Love water cooler chats and working from home? Takealot.com offers a remote (within South Africa) or hybrid working model for the best of both worlds.
• Mentorship programme: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best by learning from the best.
• Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Upskill with free access to courses on MyAcademy, Udacity, Coursera, and more.
• Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini-golf, think good times).
• Staff discount. Millions of products across 28 departments. What more could you ask for?
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• Right tools, right job: Mac or Windows, two monitors or one. Whatever your preference, you’ll work on the latest tech of the latest tech.
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
• Free parking: No more 5km fun runs to your desk (unless you want to).

Like what you see?

If you meet the above, you are an Extraordinary Mind. Apply today!!

Takealot is an Equal Opportunity Employer. We encourage applicants from previously disadvantaged groups and people with disabilities to apply.

Takealot Group is looking for a Product Manager to help improve its Fulfilment Experiences - a key part of what makes Takealot.com one of the most successful ecommerce platforms in South Africa. In this role, you will focus on tools that support the day-to-day operational teams within supply chain and logistics, helping to create the best fulfillment experiences for internal and external clients. 

You will work closely with engineering, supply chain & logistics operations, and client-focused teams to define requirements, test ideas, and deliver improvements that drive better fulfillment experiences and measurable business impact. You bring analytical thinking, customer empathy, and a practical product mindset, helping the team identify opportunities, prioritise initiatives, and scale what works.

Think you’ve been challenged before? Think again!

• Scale: Over 4 million happy shoppers shop online on takealot.com and 2.7 million on Mr D. Show them what you can do.
• Learn: We work with the best of the best. Work alongside leaders and upskill in record time.
• Grow: Expand your career in the fast-growing Takealot Group: Takealot.com, Mr D, and Takealot Fulfilment Solutions

The position reports to the Fulfilment Product Lead.

Your responsibilities will include:

• Define and drive the roadmap that powers Fulfilment Experiences. This includes innovating and improving the back-end systems that enable seamless and scalable delivery execution, as well as client frontends.

• Translate business needs into actionable and measurable projects; partner with business owners to understand their challenges and priorities, to translate these into initiatives that improve the fulfilment experience.
• Foster a culture of continuous improvement by evolving product management practices to suit the fast-paced, dynamic nature of supply chain and logistics.
• Define and monitor key metrics (e.g., delivery turnaround time, fulfilment experiences scores) to inform product decisions. Use data to create compelling business cases for prioritising initiatives.
• You will analyse and understand project scope and core objectives through requirements workshops with stakeholders to define business requirements
• Conduct workshops with stakeholders to elicit detailed functional requirements. Document these requirements (OKR & BRS) for engineering teams to create technical specifications.
• Work with technical leads and subject matter experts to align on the technical vision, balancing the operational trade-offs with usability, scalability, and performance.
• Coordinate cross-functional teams, including engineers, BI analysts, and UI designers, to deliver projects on time and within scope. Track project progress from concept to release, ensuring alignment with business goals.

• Evolve appropriate Product Management practices for a responsive, dynamic environment to foster cost-effective execution of commitments
• Collaborate with QA teams to review test plans and scripts, ensuring comprehensive coverage and high-quality product releases. Perform user acceptance testing to validate functionality.
• Project management by setting timelines, driving project schedules, and leading cross-functional development teams from design through to release. This includes monitoring for slippage and/or updating timelines and adjusting for changing scopes of work or considering mitigation options.
• Understand your target “customer” - assess end-users to ensure products deliver a seamless, efficient, and transparent experience.
• Performing user acceptance testing.

Qualifications & Experience:

• Relevant Bachelor's Degree or Advanced Diploma (Information Systems / Computer Science / Engineering/Commerce) with at least 5 years of experience in product management, business analysis, or a related role, preferably driving large, company-wide initiatives through projects or responsibilities
• Experience in an agile/iterative project management and development environment is beneficial
• Experience working on customer-facing frontends, web, and apps
• Prior experience in logistics, on-demand delivery platforms, or e-commerce is preferred
• Prior experience in web-based frontend operational system development

 The skills we need:

• Client focus: An understanding of what it takes to satisfy a variety of clients with varying needs.
• Execution skills: Demonstrated ability to define and execute a detailed product roadmap, particularly in the ecommerce, logistics, or supply-chain space.
• Solution-oriented: Proactive, accountable, and motivated to solve complex problems in a fast-paced environment.
• Data-driven approach: Strong analytical skills with the ability to use data to inform decisions and measure success.
• Technical acumen: Familiarity with back-end systems, APIs, and technologies that support logistics execution, such as route optimization algorithms, real-time tracking, and trip allocation logic. Thorough knowledge of prevailing and emerging mobile and e-commerce trends and technologies.
• Stakeholder management: Exceptional organizational and communication skills to balance multiple priorities and align cross-functional teams.
• Attention to detail: A meticulous approach to product development and the required documentation to support the successful assessment and execution of a detailed product initiative.
• Customer advocate: A strong focus on improving the experience for both drivers, franchise hubs, and customers.

Let’s talk about life @ Takealot Group

• The power is in your hands: We offer a market-related Total Remuneration Package that allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab, and make something great.
• Remote working: Love water cooler chats and working from home? Takealot.com offers a remote (within South Africa) or hybrid working model for the best of both worlds.
• Mentorship programme: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best by learning from the best.
• Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Upskill with free access to courses on MyAcademy, Udacity, Coursera, and more.
• Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini-golf, think good times).
• Staff discount. Millions of products across 28 departments. What more could you ask for?
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• Right tools, right job: Mac or Windows, two monitors or one. Whatever your preference, you’ll work on the latest tech of the latest tech.
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
• Free parking: No more 5km fun runs to your desk (unless you want to).

Like what you see?

If you meet the above, you are an Extraordinary Mind. Apply today!!

Takealot is an Equal Opportunity Employer. We encourage applicants from previously disadvantaged groups and people with disabilities to apply.

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. 

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

You will form part of the Onboarding Operations team based in Cape Town and Kuala Lumpur, reporting to the Head of Onboarding Strategy and Customer Due Diligence Operations. Your role as a Business Optimisation Analyst (Data) will be to use your knowledge of data analysis and data processing to inform key business decisions in the Onboarding Operations team and other business areas. You will work in a fast paced environment, collaborating with other business units, including Engineering, Product, Compliance and Data teams, servicing the business on an international level together with the teams from South East Asia, Africa and Europe. You will be responsible for creating dashboards, extracting data, writing reports, and monitoring key performance indicators (KPIs) to determine business initiatives’ success.

Your mission will be:

• Interpret trends and patterns in data and present findings and actionable insights to senior leaders of the business
• Collaborate with data engineers to design and build any pipelines/data models needed to support analytical and reporting needs
• Structure large data sets to find usable information
• Design metrics to help assess how the onboarding teams and broader business are performing on a day-to-day basis
• Report regularly on business and team performance
• Work closely with the relevant business stakeholders to understand their data needs
• Collaborate with teams to determine, collect and analyse required data to address business needs while ensuring it is of the highest quality, reliable and trusted
• Build visually compelling dashboards that communicate insights to stakeholders (often non-technical) to allow data-informed decision making
• Use data-driven analysis to identify opportunities for improvement and automation in onboarding operations processes
• Review delivery of providers against Service Level Agreements and support negotiations from a data perspective

The ideal candidate will have:

• A qualification in Data Analysis or similar quantitative fields.
• A minimum of 1 year of experience in the data or business optimisation space
• Intermediate skills in SQL, Python and experience working with data pipelines.
• Experience working with business intelligence platforms such as Looker, Tableau, DataBricks, PowerBI or similar
• Familiar with data governance principles and best practices
• Passionate about data analytics and related disciplines
• Friendly, transparent, articulate and driven to succeed.
• Experience in a customer service / customer onboarding / KYC environment is advantageous
• Ability to lead change through entrepreneurial thinking, a strong sense of responsibility and a very high level of integrity
• Adaptable, capable and intellectually curious and have the persistence to find answers to difficult questions in fast-paced and environments
• Ability to formulate business cases, document investigation work, and contribute to technical design documents
• Ability to take ownership of own work and successfully deliver high quality projects with obscure and incomplete requirements
• Strong interpersonal and communication skills and ability to explain data concepts to non-experts in a clear, and structured manner
• Experience working with cross-functional teams using data to influence strategy, roadmaps and drive data-informed decisions
• Internet access at home and the ability to work remotely (Luno will provide successful candidates with suitable equipment to set them up for success)

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
• Free lunch and snacks
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. 

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

You will form part of the Onboarding Operations team based in Cape Town and Kuala Lumpur, reporting to the Head of Onboarding Strategy and Customer Due Diligence Operations. Your role as a Business Optimisation Analyst (Data) will be to use your knowledge of data analysis and data processing to inform key business decisions in the Onboarding Operations team and other business areas. You will work in a fast paced environment, collaborating with other business units, including Engineering, Product, Compliance and Data teams, servicing the business on an international level together with the teams from South East Asia, Africa and Europe. You will be responsible for creating dashboards, extracting data, writing reports, and monitoring key performance indicators (KPIs) to determine business initiatives’ success.

Your mission will be:

• Interpret trends and patterns in data and present findings and actionable insights to senior leaders of the business
• Collaborate with data engineers to design and build any pipelines/data models needed to support analytical and reporting needs
• Structure large data sets to find usable information
• Design metrics to help assess how the onboarding teams and broader business are performing on a day-to-day basis
• Report regularly on business and team performance
• Work closely with the relevant business stakeholders to understand their data needs
• Collaborate with teams to determine, collect and analyse required data to address business needs while ensuring it is of the highest quality, reliable and trusted
• Build visually compelling dashboards that communicate insights to stakeholders (often non-technical) to allow data-informed decision making
• Use data-driven analysis to identify opportunities for improvement and automation in onboarding operations processes
• Review delivery of providers against Service Level Agreements and support negotiations from a data perspective

The ideal candidate will have:

• A qualification in Data Analysis or similar quantitative fields.
• A minimum of 1 year of experience in the data or business optimisation space
• Intermediate skills in SQL, Python and experience working with data pipelines.
• Experience working with business intelligence platforms such as Looker, Tableau, DataBricks, PowerBI or similar
• Familiar with data governance principles and best practices
• Passionate about data analytics and related disciplines
• Friendly, transparent, articulate and driven to succeed.
• Experience in a customer service / customer onboarding / KYC environment is advantageous
• Ability to lead change through entrepreneurial thinking, a strong sense of responsibility and a very high level of integrity
• Adaptable, capable and intellectually curious and have the persistence to find answers to difficult questions in fast-paced and environments
• Ability to formulate business cases, document investigation work, and contribute to technical design documents
• Ability to take ownership of own work and successfully deliver high quality projects with obscure and incomplete requirements
• Strong interpersonal and communication skills and ability to explain data concepts to non-experts in a clear, and structured manner
• Experience working with cross-functional teams using data to influence strategy, roadmaps and drive data-informed decisions
• Internet access at home and the ability to work remotely (Luno will provide successful candidates with suitable equipment to set them up for success)

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
• Free lunch and snacks
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Your Role at impact.com:

Impact's analytics team is looking for a Senior Data Analyst ready to lead strategic analytical initiatives, apply rigorous decision science methods, and influence business decisions at the executive level. As the business grows, we increasingly rely on rigorous analysis, experimentation, and evidence-based recommendations to inform strategic decisions across the organisation.

As a Senior Data Analyst, you'll lead cross-functional analytical initiatives, apply structured analytical approaches to measure business impact, and translate complex findings into compelling executive narratives. You'll partner with stakeholders across product, operations, finance, and marketing to drive strategic decisions with measurable business outcomes. You'll work as part of a collaborative, globally distributed analytics team, partnering closely with Analytics Engineers, Data Platform Engineers, and stakeholders across Product, Operations, Finance, and Marketing. Our ideal candidate combines strong analytical skills with business acumen

What You'll Do:

• Lead cross-functional analytical initiatives spanning multiple business domains, delivering insights that directly influence strategic decisions.
• Conduct analysis of large, complex datasets to identify patterns, trends, correlations, and anomalies that drive business value.
• Design and apply experiments and causal inference methods to measure the impact of business changes rigorously and inform strategic decisions.
• Develop and maintain forecasting models, scenario analyses, and segmentation to support strategic planning and resource allocation.
• Design, develop, and maintain interactive dashboards and automated reports, ensuring they provide clear and actionable insights to stakeholders at all levels.
• Translate complex analytical findings into persuasive executive narratives and evidence-based recommendations with clear next steps and expected impact.
• Establish and enforce analytical standards that improve quality, rigour, and consistency across the analytics team.
• Mentor analysts across levels, building team capability and fostering a culture of analytical excellence.
• Facilitate cross-team consensus on analytical findings and methodology, navigating competing priorities and communicating trade-offs clearly.
• Define analytical requirements and validation criteria for data products; collaborate with analytics engineers to ensure production implementation meets analytical needs.

Required Skills & Experience:

• 5+ years of experience in data analysis or business intelligence
• Advanced SQL and strong Python or R programming skills
• Strong command of statistical methods including hypothesis testing, power analysis, confidence intervals, regression, and uncertainty quantification
• Experience with experimentation design, A/B testing, and causal inference methods such as difference-in-differences or propensity matching
• Strong data analysis, visualisation, and storytelling skills
• Experience with forecasting, segmentation, and analytical modelling
• Hands-on experience with data visualisation and BI tools such as Looker, Tableau, Power BI, or similar
• Experience with Google Cloud Platform, BigQuery, or similar cloud analytics platforms
• Proven track record of influencing strategic decisions through analysis with measurable business outcomes
• Experience leading cross-functional analytical initiatives and managing analytics projects
• Strong verbal and written communication skills, with the ability to present to executive audiences
• Experience mentoring junior and mid-level analysts
• Proficiency with version control (Git) for reproducible, maintainable analytical work
• Bachelor's degree in Mathematics, Statistics, Economics, Computer Science, or a related field is a plus
• Experience in the digital marketing technology industry is a plus

Benefits:

• Hybrid, Casual work environment
• Responsible PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursementsTechnology stipend 
• Primary Caregiver Leave
• Mental  Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage 

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-CapeTown_Hybrid

Takealot.com, South Africa’s leading online retailer, is looking for a highly talented Product Manager (On Demand Delivery Execution) to join our team.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us!

Think you’ve been challenged before? Think again!

• Scale: Over 4 million happy shoppers shop online on takealot.com and 2.7 million on Mr D. Show them what you can do.
• Learn: We work with the best of the best. Work alongside leaders and upskill in record time.
• Grow: Expand your career in the fast-growing Takealot Group: Takealot.com and Mr D. We like to promote from within: Here's your chance.

Who’s who in the tech space

The position reports to the Logistics Product Lead.

Your mission, should you choose to accept it:

• Define and drive the roadmap for features and services that power the on-demand logistics execution platform, supporting a network of 20,000 last-mile drivers operating in the network. This includes innovating and improving the back-end systems that enable seamless and scalable delivery execution.

• Work closely with engineering, design, operations, and executive teams to enhance driver and logistics systems. Collaborate with drivers and logistics stakeholders to ensure the product meets both operational and customer needs.
• Translate business needs into actionable and measurable projects; partner with business owners to understand their challenges and priorities, to translate these into initiatives that improve the on-demand delivery experience.
• Foster a culture of continuous improvement by evolving product management practices to suit the fast-paced, dynamic nature of on-demand logistics.
• Define and monitor key metrics (e.g., delivery times, driver utilization, cost per delivery) to inform product decisions. Use data to create compelling business cases for prioritizing initiatives.
• You will analyse and understand project scope and core objectives through requirements workshops with stakeholders to define business requirements
• Conduct workshops with stakeholders to elicit detailed functional requirements. Document these requirements (OKR & BRS) for engineering teams to create technical specifications.
• Collaborate with technical lead and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs.
• Work with technical leads and subject matter experts to align on the technical vision, balancing the operational trade-offs with usability, scalability, and performance.
• Coordinate cross-functional teams, including engineers, BI analysts, and UI designers, to deliver projects on time and within scope. Track project progress from concept to release, ensuring alignment with business goals.

• Evolve appropriate Product Management practices for a responsive, dynamic environment to foster cost-effective execution to commitments
• Collaborate with QA teams to review test plans and scripts, ensuring comprehensive coverage and high-quality product releases. Perform user acceptance testing to validate functionality.
• Project management by setting timelines, driving project schedules and leading cross-functional development teams from design through to release. This includes monitoring for slippage and/or updating timelines and adjusting for changing scopes of work or considering mitigation options.
• Understand your target “customer” - assess both drivers and end-users to ensure products deliver a seamless, efficient, and transparent experience..
• Performing user acceptance testing.

Qualifications & Experience:

• Relevant Bachelor's Degree or Advanced Diploma (Information Systems/Computer Science/Engineering/Commerce) with at least 4 years of experience in product management, business analysis, or a related role, preferably driving large, company-wide initiatives (through projects or responsibilities)
• Experience in an agile/iterative project management and development environment is beneficial 
• Prior experience in logistics, on-demand delivery platforms, or e-commerce is highly preferred

 The skills we need:

• Execution skills: Demonstrated ability to define and execute a detailed product roadmap, particularly in the on-demand delivery or logistics space.
• On-demand platforms: An understanding of the unique challenges and opportunities in on-demand delivery, including real-time logistics, driver management, and operational efficiency.
• Solution-oriented: Proactive, accountable, and motivated to solve complex problems in a fast-paced environment.
• Data-driven approach: Strong analytical skills with the ability to use data to inform decisions and measure success.
• Technical acumen: Familiarity with back-end systems, APIs, and technologies that support logistics execution, such as route optimization algorithms, real-time tracking, and trip allocation logic. Thorough knowledge of prevailing and emerging mobile and e-commerce trends and technologies.
• Stakeholder management: Exceptional organizational and communication skills to balance multiple priorities and align cross-functional teams.
• Exceptional communication skills
• Attention to detail: A meticulous approach to product development and the required documentation to support the successful assessment and execution of a detailed product initiative.
• Customer advocate: A strong focus on improving the experience for both drivers and customers.

Let’s talk about life @ Takealot Group

• The power is in your hands: We offer a market-related Total Remuneration Package that allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab, and make something great.
• Remote working: Love water cooler chats and working from home? Takealot.com offers a hybrid working model for the best of both worlds.
• Mentorship programme: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best by learning from the best.
• Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera, and more.
• Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini-golf, think good times).
• Staff discount. Millions of products across 28 departments. What more could you ask for?
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• Right tools, right job: Mac or Windows, two monitors or one. Whatever your preference, you’ll work on the latest tech of the latest tech.
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
• Free parking: No more 5km fun runs to your desk (unless you want to).

Like what you see? 

If you meet the above, you are an Extraordinary Mind. Apply today!!

Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.

Mr D, a division of the Takealot Group, is looking for a highly talented Senior Insights Manager to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us! 

Think you’ve been challenged before? Think again!

• Scale: Show the millions of Mr D customers what you can do 
• Learn: We work with the best of the best, and then some. 
• Grow: Expand your career in the fast-growing Takealot Group: Takealot.com and Mr D. We like to promote from within: Here’s your chance.

Reporting to the Chief Marketing Officer, your responsibilities will include:

Key responsibilities / accountabilities: 

• Customer Insights:

  Develop and execute on  Consumer Insight - drive insights that will assist with various marketing strategies and ensure that they stay aligned with the business’s overall objectives including but not limited to converting new shoppers, increasing shopper engagement, retention, reactivation etc. : 

  • Data analysis and reporting:
  • Collaborate with cross-functional teams (BI & Analytics, Merchandising, Marketing, Product) to ensure alignment with customer data and insights.
  • Collect and analyze customer data from various sources, including App events, transactional data, customer surveys & reviews.
  • Identify trends and patterns in customer behavior and preferences.
  • Segment the customer base to create targeted marketing campaigns and personalized experiences.
  • Utilize data analytics tools and software (Google Big Query, Looker, Excel, Braze, Firebase) to extract actionable insights.
  • Create and present regular reports (and dashboards) to senior management, highlighting key insights and recommendations.
  • Develop and maintain performance marketing benchmarks to assess the effectiveness of campaigns and strategies.
  • Identify opportunities & strategies focused on: 
  • high-value customer growth & retention
  • Reactivation of dormant customers
  • Activation of unconverted users
  • Market Research:
  • Conduct ad-hoc market research to understand industry trends, competitor activities, and customer preferences
  • Monitor market conditions and provide recommendations for adapting to changes in the competitive landscape.
  • Manage various ongoing brand trackers. 
  • Customer Insights:
  • Utilize customer feedback, surveys, and behavioral data to gain insights into customer needs and preferences.
  • Collaborate with customer support and marketing teams to improve the customer experience.

Qualifications and experience: 

• Bachelor's Degree or Advanced Diploma and 5+ years technical experience within Marketing.
• 3-4 years of experience in a marketing management position
• 5+ years experience in using BI reporting tools (e.g. Looker, QlikView, Tableau, Microsoft BI, etc.)
• Proven experience in data analysis, preferably with a focus on customers.
• SQL experience will be beneficial.
• Familiarity with performance metrics, KPIs, and digital marketing is advantageous.
• High proficiency in working with large data sets and business models
• Retail or e-commerce industry experience beneficial

Skills and abilities: 

• Experience with Python, R beneficial, but not required
• Strong analytical mindset with a passion for working with data.
• Ability to derive customer need and behaviour from data
• Ability to anticipate, identify, and define problems and seek root causes
• Attention to detail and accuracy
• Ability to collaborate with other members of formal and informal groups in the pursuit of common missions, vision, values, and mutual goals.
• Excellent communication and presentation abilities

Let’s talk about life @ Mr D

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on Prosus Academy and more.
• Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere. 
• Free parking: No more 5km fun runs to your desk (unless you want to). 

Like what you see? 

If you meet the above you are an Extraordinary Mind. Apply today!!

Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

About the Role

We're seeking a Senior Data Scientist specializing in Product Data Quality to join our Cape Town Data Science team. In this role, you'll own the analytical and technical foundation of product data quality across our ecosystem—spanning catalog hygiene, transaction matching, classification modeling, deduplication, and global product identity. You'll work across both the structured catalog universe and the messier, larger-scale sales transaction universe, building models and infrastructure that power search, recommendations, and business intelligence. This is a high-impact role that demands both analytical depth and strong engineering capabilities: you'll take models from research to production, build scalable data pipelines, and create the monitoring infrastructure that makes our product data foundation trustworthy and continuously improving. Your work will directly influence search relevance, recommendation quality, match rates, and reporting accuracy across the business.

Core Responsibilities

Product classification & taxonomy modeling

• Develop, deploy, and maintain ML models for automated product categorization and taxonomy assignment across hierarchical category structures.
• Improve classification accuracy through feature engineering (text, attributes, embeddings), model iteration, and robust evaluation on both catalog and sales transaction data.
• Monitor production model performance; identify and remediate misclassification patterns that impact search, recommendations, and reporting.
• Collaborate with category experts and Product teams to refine taxonomy definitions, handle edge cases, and adapt to new product types.

Catalog & sales universe data quality

• Conduct deep-dive analyses into catalog completeness, consistency, and correctness across retailers, categories, and product attributes.
• Own data quality analytics for the sales transaction universe—a larger, messier dataset than catalog—measuring match rates, diagnosing gaps (unmatched transactions, misattributed products), and identifying systematic failures.
• Define and track catalog and transaction health KPIs (attribute coverage, schema compliance, match rates, GPID coverage, freshness); identify root causes and drive remediation.
• Build monitoring systems and dashboards to track data quality trends across retailers, categories, and time periods.

Global Product ID (GPID) coverage & matching

• Assess GPID (GTIN/UPC/EAN) coverage and accuracy across both catalog and sales transaction data; identify gaps by category, retailer, and brand.
• Build and improve matching algorithms to link sales transactions to catalog products, handling missing GPIDs, naming inconsistencies, and category misclassification.
• Quantify the impact of GPID enrichment and matching improvements on search, deduplication, and reporting accuracy.
• Partner with external data providers and brands to improve GPID coverage and resolve identifier conflicts.

Deduplication & entity resolution

• Identify product variants (size, color, packaging) and duplicates within and across retailer catalogs using clustering, entity resolution, embeddings, and similarity-based techniques.
• Build scalable deduplication pipelines that handle catalog and transaction data at scale; define patterns, heuristics, and ML-based approaches for variant grouping.
• Measure the impact of deduplication on search quality, recommendation accuracy, and reporting; iterate on models to reduce false positives and improve precision.
• Support Data Engineering and Platform teams in productionizing deduplication and entity linking infrastructure.

Manufacturer data quality & brand engagement

• Evaluate the consistency and accuracy of manufacturer-level attributes (brand name, MPN, manufacturer identifiers) across catalogs and transactions.
• Detect systemic issues at the brand and retailer level; build scorecards and engage brands (via the Tiger Team) to drive data quality improvements.
• Create feedback loops to measure manufacturer data quality and track progress on remediation initiatives.

Product search & retrieval infrastructure

• Research and prototype improvements to product search and retrieval pipelines, including vector search, semantic similarity, and embedding-based matching.
• Explore and implement vector database infrastructure (e.g., FAISS, Pinecone, Weaviate) to support fast, scalable product retrieval and similarity search.
• Contribute to the design and optimization of retrieval pipelines that combine text, attributes, and embeddings for search and recommendations.
• Evaluate search relevance and ranking quality; iterate on indexing strategies, query preprocessing, and re-ranking models.

Product graph & relational modeling

• Build and maintain product graph infrastructure that captures relationships between products, variants, brands, categories, retailers, and transactions.
• Use graph-based techniques (community detection, link analysis, centrality) to identify product families, detect duplicates, and surface insights on product hierarchies.
• Partner with Data Platform teams to design scalable graph storage and query patterns (e.g., Neo4j, graph extensions in BigQuery).

Insights, monitoring & reporting

• Systematically identify, classify, and prioritize product data quality issues; create clear summaries, visualizations, and actionable recommendations for stakeholders.
• Build and maintain dashboards and recurring reports for key product data KPIs (match rates, GPID coverage, duplicate rates, classification accuracy, attribute completeness).
• Establish alerting and anomaly detection systems to proactively surface data quality degradation and model performance issues.

Engineering & production deployment

• Take models and analytics prototypes from POC to production, with or without engineering partnership—owning deployment, testing, monitoring, and iteration.
• Build robust, scalable data pipelines and ML workflows using production-grade tools and best practices (versioning, CI/CD, testing, observability).
• Collaborate with MLOps and Data Engineering teams to ensure production readiness: reliability, latency, drift monitoring, and SLOs.

Qualifications

Required

• Experience: 5+ years in data science, ML engineering, or analytics engineering, with at least 2+ years focused on product data, catalog quality, entity resolution, search/retrieval, or e-commerce/marketplace analytics.
• Engineering strength: Proven ability to build production-grade data pipelines and deploy ML models independently; strong software engineering fundamentals (code quality, testing, version control, CI/CD).
• Data quality expertise: Demonstrated experience analyzing and improving large-scale structured data quality (completeness, consistency, accuracy, deduplication, entity resolution).
• ML & classification experience: Track record building and deploying classification models, ranking systems, or search/retrieval pipelines in production.
• Technical skills:
• Strong Python and SQL; proficiency with ML libraries (scikit-learn, XGBoost, LightGBM, PyTorch/TensorFlow) and data manipulation tools (pandas, PySpark).
• Experience with entity resolution, fuzzy matching, clustering, embeddings, and similarity-based techniques (Levenshtein distance, cosine similarity, nearest-neighbor search).
• Familiarity with production ML workflows (model versioning, monitoring, evaluation, retraining, A/B testing).
• Experience with data profiling, anomaly detection, and exploratory analysis at scale.
• Analytical rigor: Strong foundation in statistics and ML; ability to design experiments, validate models, interpret results, and communicate insights with business context.
• Stakeholder collaboration: Experience working cross-functionally with Product, Engineering, and business teams; ability to translate technical work into actionable recommendations.
• Education: Bachelor's in a quantitative field (CS, Statistics, Math, Engineering, or similar); Master's/PhD preferred.

Preferred / Nice to have

• Experience with vector search and embeddings (sentence transformers, OpenAI embeddings, BERT-based models) and vector databases (FAISS, Pinecone, Weaviate, Milvus, pgvector).
• Familiarity with search and retrieval systems (Elasticsearch, Solr, semantic search, BM25, hybrid ranking) and understanding how data quality impacts relevance.
• Experience with graph databases and graph analytics (Neo4j, NetworkX, graph algorithms for clustering and link prediction).
• Knowledge of NLP techniques for product data (text classification, named entity recognition, attribute extraction, title/description parsing, semantic similarity).
• Experience with multimodal modeling (combining text, images, and structured attributes for classification or retrieval).
• Familiarity with global product identifiers (GTIN/UPC/EAN, MPN, SKU hierarchies) and standards organizations (GS1, GDSN).
• Experience with deduplication and record linkage at scale (blocking strategies, probabilistic matching, hierarchical clustering).
• Familiarity with GCP tools (BigQuery, Vertex AI, Dataflow, Cloud Run, Looker) and/or Databricks/Spark for large-scale processing and deployment.
• Exposure to master data management (MDM) or data governance practices in product or catalog contexts.
• Experience with recommendation systems or understanding how product data quality impacts personalization and ranking.

What sets you apart

• Product data obsession: You care deeply about data quality and understand how poor catalog hygiene cascades into user experience, business reporting, and operational inefficiencies.
• Engineering mindset: You don't just build prototypes—you ship them. You write clean, tested, production-ready code and can own the full lifecycle from research to deployment.
• Detective instincts: You love digging into messy data, finding patterns, and uncovering root causes—whether it's a systematic retailer issue, a subtle duplicate cluster, or a classification edge case.
• Pragmatic prioritization: You balance comprehensiveness with impact, focusing on the 20% of issues that drive 80% of quality problems and business value.
• Search & retrieval intuition: You understand how product data powers search and recommendations, and you know how to build infrastructure (embeddings, vector DBs, graphs) that makes these systems work at scale.
• Stakeholder fluency: You translate messy data findings into clear, actionable recommendations and build trust with brands, retailers, Product, and Engineering teams.
• Comfort with ambiguity: You thrive in evolving data ecosystems, defining your own quality metrics and technical roadmaps when the problem space is still being shaped.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

About us: 

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards.

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

About the team: 

The Data community at Luno, comprising Data Engineers, Scientists and Analysts, uncovers valuable insights from the vast amounts of data we gather from our customers and platform. These insights are crucial for guiding our product development and business strategy.

As a Product Data Scientist joining Luno, you would be part of the Product Analytics team providing high quality insights into our product through experimentation and advanced analytics.

Our current technology stack includes Databricks, Thoughtspot, Amplitude and Segment.

The role in a nutshell:

As we accelerate on our mission to put crypto in everyone’s hands, your role is to use data and insights to drive better product decisions and influence the Luno product strategy. This will involve collaborating with cross-functional teams to find, size, prioritise, evaluate and iterate on problems and opportunities to enhance our product. 

This is a hands-on product analytics role focused on experimentation, customer behaviour and data-informed decision-making. While there may be opportunities to apply modelling or machine learning techniques for specific use cases, this is not a production ML-focused role.

Your mission will be:

• Partner with cross-functional product teams including Product Managers, Designers and Engineers to provide product analytics for data-informed decisions.
• Partner with product and marketing teams to evaluate and optimise growth initiatives across acquisition, activation, retention and re-engagement.
• Empower teams with the data, tools and skills required to prioritise initiatives and shape the product roadmap.
• Design and implement event tracking data to unlock actionable insights.
• Define, understand, and test opportunities and levers to improve the product through insights and recommendations.
• Partner with product and marketing teams to design high-quality experiments, interpret results and ensure learnings translate into action.
• Apply analytical techniques such as segmentation, funnel and cohort analysis to deeply understand customer behaviours and journeys.
• Use data and analytics to inform, influence and support execution of the product strategy.

A little about you:

• You enjoy using data to understand complex customer behaviour and turn ambiguity into clear, actionable insights.
• You approach problems in a structured way, forming hypotheses, testing assumptions and iterating based on evidence.
• You’re comfortable influencing product and growth decisions without direct ownership, using data, clear reasoning and storytelling.
• You can balance speed and analytical rigour, knowing when fast, directional insight is more valuable than perfectly polished analysis.
• You communicate confidently with both technical and non-technical stakeholders, adapting your message to your audience.
• You enjoy collaborating with cross-functional partners and value collective outcomes over individual credit.
• You’re curious by nature and motivated to keep learning as tools, techniques and the data landscape evolve.

The ideal Lunaut will have:

• Typically 3+ years of experience in a data, analytics or product analytics role.
• A strong foundation in quantitative disciplines such as Statistics, Mathematics, Computer Science, Engineering or Economics (degree or equivalent practical experience).
• Experience partnering with cross-functional product teams to influence product direction, prioritisation and decision-making using data.
• Demonstrable experience designing, analysing and interpreting experiments (e.g. A/B tests) in a product environment.
• Hands-on experience working with event-level product data to understand customer behaviour and journeys.
• Strong SQL skills and experience working with relational databases.
• Experience using data visualisation and BI tools (e.g. Thoughtspot or similar) to communicate insights.
• Working proficiency in Python (or similar) for analysis and statistical work.
• The ability to translate ambiguous business problems into clear analytical questions and actionable insights.
• Confidence communicating data-driven insights to both technical and non-technical stakeholders.
• Comfort operating in fast-moving, evolving environments and adapting your approach as context changes.
• An interest in crypto and financial products, and curiosity to learn more about the space.

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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