• Serve as the first point of contact for customers across all support channels, delivering timely, accurate, and empathetic resolutions 
• Investigate and resolve payment-related queries, escalating complex issues where appropriate while maintaining ownership throughout 
• Ensure every customer interaction reflects Ozow's commitment to accessible, seamless digital payments 

• Consistently achieve and exceed CSAT and NPS targets by delivering high-quality, first-contact resolutions 
• Champion the voice of the customer internally by identifying recurring pain points and feeding insights back to relevant teams 
• Build trust and loyalty through professional, empathetic, and solution-oriented communication 

• Meet and maintain SLA targets across all support channels - Voice, Email, Chat, and WhatsApp 
• Manage workload effectively in a 24/7 shift environment, maintaining quality and accuracy under pressure 
• Adhere to all internal processes, compliance standards, and regulatory requirements relevant to the payments industry 

• Maintain a high first-response resolution rate across omni-channel interactions 
• Accurately log all customer interactions and resolutions within Salesforce (or equivalent CRM), ensuring data integrity and traceability 
• Proactively upskill on product updates, payment ecosystem changes, and new tools to remain a subject matter expert 

• Leverage Salesforce and Ozow's omni-channel support platform to manage, track, and resolve customer interactions efficiently 
• Adapt quickly to new system rollouts, process updates, and product changes — embracing continuous improvement as part of the role 
• Utilise AI-assisted tools and automation where available to enhance resolution speed and personalise the support experience 

• A Grade 12 (Matric) certificate or relevant equivalent  
• Availability and flexibility to work 24/7 rotating shifts  
• 5+ years of customer experience in an international support centre environment  
• 3+ years working across an omni-channel support environment (Voice, Email, Chat, WhatsApp)  
• Solid knowledge of the South African payments landscape  
• 2+ years in a card payment environment (advantageous)  
• Intermediate computer literacy and the ability to navigate multiple systems simultaneously  
• Excellent written and verbal communication skills in English  
• Previous experience working on Salesforce (advantageous) 

WHO WE ARE 

The cyber sector is always evolving, and our Advisory, Testing, Incident Response and Forensics practices are in more demand than ever.  

We’re building a team to meet this challenge. We’re quick to respond, innovate, and improve.  We don’t get too hung up on hierarchy or bureaucracy. If your ideas are good enough, we’ll empower you to implement them.  

We also don’t believe there’s a typical cybersecurity professional. We’ve built a team of intelligence analysts, technical specialists, software developers, investigators, risk managers, and more. You’ll always find a range of perspectives and expertise to draw on and help you grow.  

If that sounds like your kind of team, we’d like to hear from you. 

THE ROLE 

We are looking for a German speaking consultant to join our Cyber Incident Response team as an Engagement Lead.  A successful cyber response only happens when a group of technical experts works seamlessly with a team leader who can get the best out of them.  

Role responsibilities include: 

• Project scoping: you will be a first responder to cyber-attacks, running triage calls with clients to understand the scope of the incident and setting out how S-RM can support. 

• Project management: from that first call to the incident’s conclusion, you will be responsible for ensuring the response is managed effectively and efficiently, delivering for all stakeholders while on schedule and within budget. Typical workstreams include: 

• Working with clients to ensure that incidents are contained. 

• Overseeing a team of forensic analysts investigating the incident. 

• Advising strategies for responding to cyber threat actors. 

• Providing crisis management expertise to help clients navigate the incident. 

• Relationship management: you will be responsible for building and developing relationships with the various stakeholders involved in a cyber incident, from the victims themselves to lawyers and insurance professionals.  

We nurture a culture of equality, diversity and inclusion, and we are dedicated to developing a workforce that displays a variety of talents, experiences, and perspectives. 

WHAT WE ARE LOOKING FOR 

We think candidates with the following skills and experience are likely to succeed as Incident Response Engagement Leads at S-RM.   

You will need great consulting skills and a developed understanding of networks and security technologies. We will prioritise candidates with demonstrable digital forensics and incident response (‘DFIR’) experience, especially those that have worked in an incident handling capacity before. However, we’d encourage candidates with adjacent experience to apply.  We believe that, with the right training, anyone that fits the profile below can make an excellent Engagement Lead.  We have a proven track record of supporting those from diverse backgrounds to develop into this role. 

We’re looking for: 

• Native or professional fluency in German language. 

• Great communication skills. 

• A calm and empathetic style when under pressure. 

• A thoughtful approach to solving problems.  

• An instinct to seek the expertise of others and bring diverse skillsets together.  

• Excellent client service and advocacy skills in your daily work. 

Candidates must have permission to work in South Africa by the start of their employment. 

OUR BENEFITS  

We offer thoughtful rewards and support to help our people achieve a great balance in their professional and personal lives, including:   

We offer thoughtful, balanced rewards and support to help our people do their best work and live their lives outside it, this includes but is not exhaustive of: 

• 23 days holiday per year in addition to bank holidays (+1 day for every year of service up to a maximum of 28 days in total)
  
  
• Hybrid working and flexible working hours
  
  
• Medical aid with Discovery Health for employee, partner, and children up to the cost of the Classic 
  Saver plan  
  
  
• Gap Cover policy – allowing you to bridge the gap between your medical bills and your medical 
  aid cover
  
  
• Life insurance – 4x annual salary
  
  
• Disability cover - 75% of annual salary  
  
  
• Private pension – up to 7% contribution matched by the company
  
  
• EAP (Employee Assistance Programme) for employees and immediate family, including 
  counselling sessions
  
  
• Free access to the world-famous mindfulness app Headspace  
  
  
• Seasonal flu vaccination  
  
  
• Eye tests and glasses reimbursement up to certain cost on an annual basis
  
  
• Formalised Recognition programme
  
  
• Hybrid working and flexible working hours
  
  
• Fertility treatment leave – 5 days of leave per cycle of treatment per year  
  
  
• Maternity leave – 26 weeks of full pay followed by 13 weeks of half pay (after 1 year at the 
  company on the “qualifying week” = 15 weeks before a due date)
  
  
• Paternity leave – 6 weeks of full pay (after 1 year at the company on the “qualifying week” = 15 
  weeks before a due date)  

THE APPLICATION PROCESS 

We want to get to know you, and for you to get to know us, to see if we’d be a good fit.  We are responsive and respectful of people’s time throughout our hiring process. 

A typical application process includes:  

• Initial screening of your application by our recruiting team. 

• An interview to assess your baseline technical skills. 

• An interview to discuss your previous experience and broader competencies. 
  
  
• An final interview to determine alignment with the role. 

Please apply via:  Job Application for Engagement Lead, Incident Response at S-RM

Job summary

As a Senior Salesforce Administrator, you will support the Manager, Sales Systems and Lead Salesforce Admin in delivering high‑quality declarative solutions and maintaining operational hygiene across Sales, Service, Revenue, and Experience Cloud. You’ll take on execution‑heavy work (Flows, validation rules, permissions, user support, data quality) so the team can move faster while maintaining high standards. 

What you will do

• Configure and maintain Sales Cloud, Service Cloud, Revenue Cloud (CPQ), Experience Cloud 
• Build record‑triggered Flows and reusable subflows; apply naming/versioning standards 
• Migrate legacy automation to Flows; implement guardrails (fault paths, error handling, test plans) 
• Execute smaller enhancements independently; manage data hygiene (duplicate prevention, validation) 
• Document changes and follow governance standards (UAT scripts, deployment notes) 
• Coordinate with engineering for Flow vs Apex decisions; raise performance or scalability concerns early 

What you will have

• 4–7+ years of Salesforce administration experience 
• Strong declarative automation skills (Flows, validation rules, permission sets) and debugging discipline 
• Familiarity with CPQ/quoting processes and Service Cloud/Experience Cloud 
• Clear written communication, attention to detail, and comfort with release‑managed workflows 
• Jira/Confluence proficiency 
• Salesforce Certified Administrator Certification (Admin I)

Nice to have

• Revenue Cloud Advanced experience
• Revenue Cloud Billing experience
• Git fundamentals
• Salesforce Certifications: Advanced Administrator, Platform App Builder, CPQ Specialist, Sales Cloud Consultant

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

#LI-KK1

__PRESENT

__PRESENT

__PRESENT

takealot.com, South Africa's leading online retailer, is looking for a highly accomplished Head: Public Policy to join our Corporate Affairs team in Cape Town.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the Group Executive: Public Policy & External Affairs

Role Purpose

The Regulatory Economist and Data Lead is responsible for transforming Takealot Group’s extensive operational and commercial data into credible policy evidence. The role ensures that all public policy positions are underpinned by robust quantitative analysis, allowing the Group to strengthen its proof points in engagements with government, regulators, Parliamentarian, and the media.

This role sits at the intersection of data science, economics, and public policy, converting internal “big data” into externally persuasive narratives that withstand scrutiny from regulators, economists, and civil society.

Strategic Accountabilities

Economic Impact Modelling & Quantification

Design, build, and maintain dynamic economic impact models that quantify Takealot Group’s contribution, but not limited, to:

• SME growth and marketplace seller revenues.
• Driver and courier earnings, cost structures, and net take-home pay.
• Regional and last-mile logistics infrastructure investment.
• Tax contributions, including VAT, customs duties, and indirect fiscal impacts

Ensure models are:

• Methodologically sound and replicable.
• Regularly updated with live or near-real-time data.
• Able to produce scenario analysis for policy “what-if” questions.

Translate outputs into regulator-ready metrics that align with government policy priorities (jobs, inclusion, growth, industrialisation).

Horizon Scanning, Monitoring & Early Warning

Conduct daily monitoring of:

• Government Gazette notices and draft regulations.
• Hansard (Parliamentary debates, questions, committee discussions).
• Political and economic commentary relevant to digital markets, labour, logistics, and trade.

Deploy AI-enabled monitoring tools to systematically flag emerging references to:

• E-commerce and digital platforms
• Gig and platform work
• Postal services, logistics, and last-mile delivery
• Digital taxation, customs, and cross-border trade

Synthesize signals into Early Warning Alerts, highlighting:

• Direction of regulatory intent
• Likely policy timelines
• Data gaps that need urgent modelling or research

Competitive & Comparative Policy Intelligence

• Track and analyse regulatory and policy developments affecting the platform economy, in South Africa or comparable markets.
• Monitor international regulatory frameworks and case law (e.g. EU Digital Markets Act, platform labour rulings, OECD digital tax discussions).
• Identify global precedents and data points that can be adapted to strengthen Takealot’s local policy positions.
• Provide comparative benchmarking to support submissions, briefing notes, and stakeholder engagements.

Fact-Sheet & Evidence Pack Production

Build and maintain a central Policy Statistics Library, consisting of:

• Pre-approved data points
• Executive-ready charts and infographics
• One-page “leave-behind” factsheets for Ministerial, Parliamentary, and media engagements

Ensure all outputs are:

• Internally consistent and quality-assured.
• Clearly sourced and methodologically transparent.
• Tailored to non-technical audiences without loss of credibility.

Refresh core factsheets regularly to reflect updated data and evolving policy narratives.

Targeted Research & Deep-Dive Analysis

Conduct structured research on specific policy questions as required, such as:

• The impact of fuel levy increases on gig worker earnings
• Employment elasticity under different regulatory scenarios
• Cost-pass-through effects of customs or VAT changes on consumer prices

Support the division in preparing:

• Regulatory submissions.
• Parliamentary briefing notes.
• External consultant terms of reference.

Where appropriate, collaborate with external economists and research institutions to validate assumptions or methodologies.

Data Governance, Credibility & Risk Management

Ensure that all externally used data is:

• Accurate, up to date, and internally auditable
• Cleared for public use in coordination with Legal and Risk

Maintain documentation of assumptions, methodologies, and data sources to defend against challenge or rebuttal.

Act as the department’s first line of defence against reputational risk arising from data misuse or misinterpretation.

Requirements:

• Honour’s degree in Economics, Statistics, Data Science, or related quantitative field
• Masters qualification in Economics or Public Policy (advantageous)

Experience:

• 3–5 years’ experience in:
• Economic consulting.
• Data analytics in a policy-relevant environment.
• Research units within banks, think tanks, or regulatory institutions.
•  Exposure to South African public policy or regulatory processes is highly desirable.

Technical Skills

• Advanced SQL and Excel modelling
• Data visualisation (Power BI, Tableau, or equivalent)
• Strong grounding in South African macroeconomic and fiscal frameworks
• Ability to work with large, imperfect datasets

Behavioural & Professional Attributes

• High analytical curiosity and attention to detail
• Comfortable working under time pressure and ambiguity
• Strong ethical judgment and respect for data integrity
• Ability to translate complex analysis into simple, persuasive insights

The Environment:

• We laugh hard, work harder, and take full ownership of our wins (and learning moments!)
• Teamwork makes the dream work – we're solution-seekers who thrive on collaboration
• Got feedback? Bring it on! We're always hungry for fresh ideas and honest input 🔄
• Ego? We checked that at the door. Results? Now we're talking!

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.