Senior Designer  

Attention, passionate digital designers! Are you a creative genius skilled in both digital and print design? We're on the hunt for a dynamic, detail-oriented leader to join our team.

As a super-talented Digital / AI designer, your unique style will shine, creating exceptional solutions for various brands. No more just following a brief; let's collaborate, generate exciting ideas, and craft beautiful campaigns together!

Time management is key, as you’ll be handling multiple accounts with finesse. Own your workload, meet deadlines, and keep the team in sync.

Got 5+ years of diverse client experience? Mastery of Adobe Creative Suite? Perfect! Extra points for After Effects know-how, adding motion magic to your designs.

As a senior designer, mentor juniors, provide stellar feedback, and lead cross-functional teams. Let's make an impactful creative direction together!

About you

You're the life of the design party, making friends with pixels and people alike! Your thought ducks in a row, and your action game is top-notch! You can wrangle tasks like a pro, juggling them with style and pizzazz and don't just handle big projects, you conquer them with multiple priorities like a design superhero!

If you're the master of these skills, you're the creative powerhouse we're looking for! 🎉💪

Responsibilities

• Show your digital and AI design skills with a portfolio that highlights your creativity.
• Lead and inspire a design team, providing guidance.
• Pay attention to detail for accurate and quality design work.
• Collaborate effectively in a diverse team, contributing innovative ideas.
• Handle multiple projects in a fast-paced environment, maintaining high standards.
• Organize, meet deadlines, and communicate well with clients.
• Understand digital design principles and user interface.
• Stay updated on design trends and emerging tech, incorporating as needed.
• Bonus: Experience with After Effects for added visual impact.

Qualifications and Experience

• Minimum 5 years of diverse design experience.
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign).
• Portfolio showcasing creative solutions in both digital and print design.
• Experience leading, mentoring, and collaborating with a design team.
• Worked on projects that highlight a strong attention to detail producing accurate, high-quality work.
• Effective collaboration in a fast-paced environment.
• Experience managing multiple projects and deadlines.
• Have a proven understanding of digital design principles and UI.
• Experience with art direction, including collaboration with photographers and illustrators.

Offer

• Full-time job within a growing and trendsetting agency
• Global client portfolio
• Attractive package and benefits
• Continuous trainings. Career conversation and growing opportunities
• Flexible homeworking policy

Meet Ozow:  

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.  

More about this Ozow fantastic position 

Many support queries are of a technical nature and therefore as an Ozow support engineer you should have a good understanding of Ozow’s system, programming languages, techniques, and concepts used. A key part of this role would be to assist external developers in their attempts to successfully integrate their respective systems with the Ozow system.  

From a support technician to engineers’ point of view, your role is to ensure that customers receive excellent and consistent service to a high standard and handle issues in an efficient and friendly manner. You need to ensure that you know the policies and SLAs that are in place and always adhere to them.   

In the role of support, you are accountable for your own actions, representing the company in the best light possible by always demonstrating our core values. Ultimately, as a team we are all accountable to the customer as they use the services we offer.   

You are an ideal candidate if you have:  

• A proven minimum experience of 2-4 years as a Technical Support Agent 
• Relevant tertiary qualification in information technology, Computer Science or relevant field  
• Experience working with APIs and system integrations  
• Experience in dealing with payment gateways is a nice to have (not a requirement) 
• Experience troubleshooting logs and using dev tools such as Postman to identify root causes 
• An ability to assist other engineering teams and merchants in their integration of our services 
• The ability to work shifts and stand by as Our TSE team provides 24/7 support 
• A good understanding of computer systems, mobile devices, and other technical products  
• The ability to diagnose and troubleshoot basic technical issues  
• Familiarity with remote desktop applications and help desk software 
• Excellent problem-solving skills  
• An ability to work under pressure, particularly when dealing with times of high demand 
• The ability to provide step-by-step technical help, both written and verbal  

• Serve as the first point of contact for customers across all support channels, delivering timely, accurate, and empathetic resolutions 
• Investigate and resolve payment-related queries, escalating complex issues where appropriate while maintaining ownership throughout 
• Ensure every customer interaction reflects Ozow's commitment to accessible, seamless digital payments 

• Consistently achieve and exceed CSAT and NPS targets by delivering high-quality, first-contact resolutions 
• Champion the voice of the customer internally by identifying recurring pain points and feeding insights back to relevant teams 
• Build trust and loyalty through professional, empathetic, and solution-oriented communication 

• Meet and maintain SLA targets across all support channels - Voice, Email, Chat, and WhatsApp 
• Manage workload effectively in a 24/7 shift environment, maintaining quality and accuracy under pressure 
• Adhere to all internal processes, compliance standards, and regulatory requirements relevant to the payments industry 

• Maintain a high first-response resolution rate across omni-channel interactions 
• Accurately log all customer interactions and resolutions within Salesforce (or equivalent CRM), ensuring data integrity and traceability 
• Proactively upskill on product updates, payment ecosystem changes, and new tools to remain a subject matter expert 

• Leverage Salesforce and Ozow's omni-channel support platform to manage, track, and resolve customer interactions efficiently 
• Adapt quickly to new system rollouts, process updates, and product changes — embracing continuous improvement as part of the role 
• Utilise AI-assisted tools and automation where available to enhance resolution speed and personalise the support experience 

• A Grade 12 (Matric) certificate or relevant equivalent  
• Availability and flexibility to work 24/7 rotating shifts  
• 5+ years of customer experience in an international support centre environment  
• 3+ years working across an omni-channel support environment (Voice, Email, Chat, WhatsApp)  
• Solid knowledge of the South African payments landscape  
• 2+ years in a card payment environment (advantageous)  
• Intermediate computer literacy and the ability to navigate multiple systems simultaneously  
• Excellent written and verbal communication skills in English  
• Previous experience working on Salesforce (advantageous) 

Meet Ozow

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.  

More about this Ozow fantastic position 

In this role, you’ll partner with several of our core business teams to translate complex ideas into structured, actionable plans. You’ll ensure projects are clearly scoped, broken down into well-defined tasks, and delivered on time, within budget, and to a quality standard that raises the bar across the business.

As a Project Manager, you’ll be the connective tissue between key business stakeholders and the teams executing the work. You’ll also play a critical role in bridging operational needs with product and technical priorities — creating a smooth, structured, and proactive communication flow across departments.

Your role and responsibilities

Project Planning & Scoping

• Break down complex business problems and ideas into clear project scopes, deliverables, timelines, and success measures.
• Conduct structured analysis to inform project assumptions, risks, and dependencies.
• Facilitate scoping sessions with stakeholders to ensure alignment on objectives and expected outcomes.
• Build detailed project plans that balance strategic intent with operational practicality.

Execution & Delivery Management

• Own the end-to-end delivery of multiple cross-functional projects, ensuring they land on time, within budget, and to the highest quality standards.
• Track progress against key milestones, proactively identifying slippage, bottlenecks, or risks.
• Drive disciplined follow-through on priorities and commitments, ensuring all actions are completed and communicated.
• Maintain a high-quality audit trail of decisions, updates, and changes to ensure clarity and accountability.

Stakeholder Management & Communication

• Serve as the central coordination point between business leaders, product teams, technical teams, and other delivery units.
• Ensure all stakeholders receive timely, concise, and accurate updates on project status, risks, and next steps.
• Facilitate cross-functional collaboration, helping teams stay aligned on the bigger picture while managing the detail.
• Navigate competing priorities and constraints with strong communication, diplomacy, and judgment.

Risk, Issue & Change Management

• Identify risks early using structured analysis and data-driven assessment.
• Develop mitigation strategies and escalate critical issues with recommended actions.
• Manage change control processes, ensuring all scope or timeline adjustments are understood, documented, and approved.
• Anticipate downstream impacts of decisions and keep teams aligned as variables shift.

Process Development & Continuous Improvement

• Establish project management standards, templates, and operational rhythms for a growing PM function.
• Create structured frameworks for planning, monitoring, reporting, and closing projects.
• Analyse delivery patterns to identify inefficiencies, process gaps, or improvement opportunities.
• Embed strong attention to detail and high-quality execution as part of Ozow’s delivery culture.

Problem Solving & Critical Thinking

• Apply structured problem-solving methodologies to unpack issues, root causes, or delivery challenges.
• Assess options using data, constraints, risk trade-offs, and strategic priorities.
• Recommend clear, practical solutions and ensure successful implementation.
• Use analytical insights to guide decision-making and drive continuous improvement.

Technical Alignment & Collaboration

• Work closely with development teams, Scrum Masters, and product managers to ensure technical feasibility and alignment.
• Translate business needs into clear technical requirements and testable outcomes.
• Support backlog refinement, sprint planning, and release coordination where applicable.
• Help bridge the gap between operational goals and technical realities to ensure cohesive execution.

Strategic Insight & Forward Planning

• Connect project outcomes to broader business goals, ensuring alignment with Ozow’s strategic priorities.
• Monitor trends, risks, and emerging opportunities to inform proactive planning.
• Support leadership with structured insights and data-driven recommendations.
• Bring a big-picture view that elevates operational planning and long-term decision-making.

You are an ideal candidate if you have

• 4-6 years’ experience as a Project Manager in a Technology or FinTech environment
• Bachelor’s degree in a relevant field
• A qualification in Project Management (PMP, Prince2, Agile Scrum/Kanban) is advantageous
• Experience working closely with technical/development teams and Scrum Masters

• Guide and support development teams on infrastructure, security, and automation best practices.
• Act as a trusted enabler - removing blockers and accelerating delivery through smart tooling and process improvements.
• Contribute to architecture decisions, particularly around cloud-native and serverless workloads.

• Design, build, and maintain robust CI/CD pipelines using TeamCity and related tooling.
• Automate repetitive processes across build, test, and deployment workflows.
• Drive the team's shift toward infrastructure-as-code and self-service automation.

• Manage and optimise cloud infrastructure on AWS, including EC2, S3, RDS, Lambda, and ECS.
• Support the migration of workloads toward containerisation using Docker and ECS.
• Maintain high availability, performance, and cost-efficiency across all environments.
• Own environment provisioning and configuration management for both Linux and Windows workloads.

• Embed security practices into the software delivery lifecycle (DevSecOps).
• Monitor infrastructure for vulnerabilities and ensure adherence to fintech regulatory standards.
• Implement and maintain access controls, secrets management, and audit logging.

• Set up and maintain monitoring, alerting, and observability tooling across production and staging environments.
• Respond to and lead resolution of infrastructure incidents, conducting post-mortems to prevent recurrence.
• Ensure uptime and reliability targets are consistently met.

• Champion the ongoing journey toward serverless architectures (AWS Lambda / Azure Functions).
• Evaluate and recommend tooling improvements that support Ozow's evolving technical roadmap.
• Collaborate with engineering to modernise legacy infrastructure components incrementally.

• Maintain up-to-date documentation on infrastructure, pipelines, and runbooks.
• Drive adoption of automation and AI-assisted tooling to reduce toil and increase team velocity.
• Lead or contribute to the rollout of new systems, platforms, and DevOps tooling changes across the team.

• An IT diploma or degree (or equivalent hands-on experience).
• At least 3 years of relevant work experience in a DevOps, SysOps, or Infrastructure Engineering role.
• Solid experience with CI/CD pipelines - specifically TeamCity (Ozow's tool of choice).
• Strong knowledge of AWS services including EC2, S3, RDS, Lambda, and ECS.
• Hands-on experience with Docker and container orchestration via Kubernetes or ECS.
• Proficiency in both Linux and Windows server environments.
• Experience with scripting and automation (Bash, PowerShell, Python, or similar).
• A strong security mindset with experience implementing DevSecOps practices.
• Experience with infrastructure-as-code tools (Terraform, CloudFormation, or similar).
• Excellent communication skills - you can translate complex infrastructure concepts for non-technical stakeholders.
• Experience in a high-availability, regulated industry (fintech, banking, or similar) is a bonus.

Meet Ozow 

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions. 

More about this Ozow fantastic position  

We are looking for a Senior Software Engineer, to collaborate with other developers in writing well-designed, testable code. You will be working with a team of passionate technology professionals, developing with modern technologies, and solving tough problems. Our team is hands-on, collaborative and driven. Our expanding team is moving the needle and pushing boundaries.

Your role and responsibilities 

Software Development Quality & Standards 

• Participating in regular code reviews
• Standardisation of technologies, approaches, and architectures across teams
• Active engagement with the development teams on all areas of software development

Agile Collaboration & Team Enablement 

• Liaise with agile coaches and product owners in order to resolve team impediments
• Working with agile coaches, technical leads, development managers, and the executive team to drive architectural changes in projects and deliver on initiatives
• Understanding the interdependency of work items and teams

Process Improvement & Operational Efficiency 

• Active monitoring of the software development process and continuous improvement thereof
• Work with the various development and technical support teams to resolve any production issues timeously and efficiently, keeping business impact to a minimum

You are an ideal candidate if you have 

• At least 7 years of work-related experience as a Software Engineer or Software Developer
• Ideally have an IT Diploma or Degree
• Ability to develop software in .Net 8 C#, Javascript, ReactJs, HTML, CSS and other programming languages (polyglots preferred)
• Excellent knowledge of Postgres, Mssql technologies (EF, NHibernate)
• Knowledge of NoSQL databases such as Redis, Riak, MongoDB, and others.
• Experience developing web applications, with a good understanding of how the web works
• Proven experience in high-scale applications and an understanding of the practices and approaches that are employed in scaling applications beneficial.
• Experience with unit testing, knowledge of applying test-driven development beneficial
• Understanding DevOps principals and how to apply them practically beneficial.
• Experience in cloud services preferred – AWS, Azure.
• Experience with containerisation (Docker, TeamCity, Octopus Deploy, Appveyor) highly beneficial.
• Experience working with agile methodologies – a true believer.

What to expect  

Ozow is a hyper-scaling fintech and we’re always on the lookout for phenomenal talent to come aboard the Ozow rocketship. With all the roles that we have advertised currently there may not be a role that hits that sweet spot for you just yet. We invite you to take a leap of faith and apply for a future role at Ozow. Apply for an opportunity to have an exploratory conversation with the team and maybe you could be the next Ozowk to jump aboard the Ozow Rocketship. 

Requirements 

• A keen interest in working for Ozow. 

Meet Ozow 

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.  

More about this Ozow fantastic position   

Ozow is seeking a Software Engineer to join our talented development team. As a Software Engineer, you'll play a crucial role in designing, developing, and maintaining innovative solutions that power our digital payment platforms. This is an opportunity to work on cutting-edge technology, solve complex challenges, and contribute to the growth of the fintech industry.  

Your role and responsibilities 

Software Development 

• Collaborate with cross-functional teams to design, develop, and maintain software solutions that meet high-quality standards and business requirements.  

Coding 

• Write clean, efficient, and maintainable code while following best practices and coding standards.  

Technical Problem Solving 

• Analyze and troubleshoot complex technical issues and implement effective solutions.  

System Architecture 

• Contribute to the design and architecture of software systems, ensuring scalability, security, and performance.  

Code Reviews 

• Participate in code reviews to ensure code quality and knowledge sharing within the team.  

Agile Development 

• Work in an Agile environment, participating in sprint planning, stand-ups, and retrospectives.  

Documentation 

• Create and maintain technical documentation for software and processes.  

Mentoring 

• Provide guidance and mentorship to junior team members as needed.  

You are an ideal candidate if you have 

• At least 4+ years of work-related experience as a Software Engineer or Software Developer  
• Ideally have an IT Diploma or Degree  
• Ability to develop software in .NET 8 C#, JavaScript, ReactJs, HTML, CSS and other programming languages (polyglots preferred)  
• Excellent knowledge of Postgres, Mssql technologies (EF, NHibernate)  
• Knowledge of NoSQL databases such as Redis, Riak, MongoDB, and others.  
• Experience developing web applications, with a good understanding of how the web works  
• Proven experience in high-scale applications and an understanding of the practices and approaches that are employed in scaling applications beneficial.  
• Experience with unit testing, knowledge of applying test-driven development beneficial  
• Understanding DevOps principals and how to apply them practically beneficial.  
• Experience in cloud services preferred – AWS, Azure.  
• Experience with containerisation (Docker/Kubernetes, TeamCity, Octopus Deploy) highly beneficial.  
• Experience working with agile methodologies – a true believer  

Meet Ozow 

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.   

More about this Ozow fantastic position  

As an Accountant at Ozow, you’ll play a key role in supporting the financial operations that underpin our fast‑paced fintech environment. This role offers exposure across debtors, creditors, distributor accounting, and core accounting operations, working closely with cross‑functional teams such as Data, Technology, Legal, Commercial and FinOps. It’s an ideal opportunity for a detail‑driven accounting professional who thrives on ownership, problem‑solving, and contributing to accurate, scalable financial processes in a growing digital payments business. 

Your role and responsibilities 

Debtors & Merchant Billing  

• Own merchant invoicing processes, ensuring accuracy, completeness and alignment with contractual billing structures 
• Investigate and resolve escalated debtor queries requiring detailed understanding of billing logic, data sources (e.g. data environments and merchant dashboards) and invoicing mechanics 
• Perform credit note calculations and maintain and manage the credit note schedule, ensuring appropriate support, accuracy and timely escalation for approval 
• Prepare regular debtors reporting for internal stakeholders, manage escalations, and make recommendations on aged or delinquent accounts 

Distributor Accounting  

• Calculate distributor commissions in accordance with contractual terms, validating calculations with the Data team  
• Prepare and distribute commission reports to distributors 
• Post distributor commission journal entries and prepare related balance sheet reconciliations 

Creditors & Payments  

• Oversee the transfer of approved supplier invoices from procurement system to the accounting system, ensuring process effectiveness and completeness 
• Perform creditor statement reconciliations and investigate variances 
• Resolve escalated creditor queries requiring accounting judgment or cross-functional engagement 
• Prepare payment runs and load beneficiaries and payments in accordance with approved payment processes 
• Prepare VAT and EMP payments for review by the Senior Accountant 
• Load bulk payments to Netcash as required 
• Execute approved fund movements between bank accounts, including transactional and call accounts, in line with treasury procedures 

Accounting Operations & Reconciliations 

• Prepare schedules of prepaid expenses, accruals, banking fees and interest for review by the Senior Accountant 
• Maintain monthly schedules of new fixed asset additions 
• Post bank payments and receipts not handled at an administrative level 
• Prepare bank reconciliations, including full allocation of transactions and completion of the first-level reconciliation 
• Take ownership of the accounting and reconciliation of all bank accounts within Xero, including both operational and merchant-related accounts, ensuring completeness and accuracy of recorded transactions and closing balances 
• Work closely with the FinOps team to ensure accurate accounting treatment and alignment of merchant fund balances between bank statements, internal records, and the general ledger 
• Ensure timely and accurate recording and reconciliation of bank fees and interest across all accounts, including high-volume transaction fees, with appropriate allocation between cost of sales and operating expenses 
• Maintain accurate cashbook records, including posting and reconciliation of inter-account transfers and other non-standard bank transactions 
• Investigate and resolve reconciling items, variances, and unallocated transactions in a timely manner, escalating where appropriate 
• Prepare ad hoc journal entries relating to merchant activity (e.g. vouchers and adjustments), subject to review 

Compliance & Support Activities  

• Assist with the compilation of creditor-related documentation and schedules required for BEE verifications 
• Assist in maintaining audit readiness by ensuring supporting documentation is complete, organised, and readily available, and by supporting the Senior Accountant with audit submissions and auditor queries 
• Assist with non-routine compliance activities, including internal audit engagements, tax-related matters, and other regulatory requirements, ensuring timely and accurate support across the finance function 
• Contribute to the continuous improvement of finance processes and policies by identifying inefficiencies, proposing enhancements, and supporting implementation of improved controls and workflows 

You are an ideal candidate if you have 

• A completed BCom degree in Accounting or equivalent (essential). 
• 3–5 years’ accounting experience, preferably in a fintech, financial services, payments, or high‑transaction environment. 
• Proven experience across debtors, creditors, and general ledger accounting. 
• Strong understanding of billing structures, invoicing logic, and reconciliation principles. 
• Experience preparing and reviewing journal entries, balance sheet reconciliations, and schedules. 
• Proficiency in accounting systems (e.g. Sage, NetSuite, Xero or similar ERP systems). 
• Strong proficiency in Microsoft Excel, Word, and PowerPoint. 
• Advanced Excel skills, including pivot tables, lookups, and reconciliations. 
• Experience working with large data sets and validating calculations with data or analytics teams. 
• Exceptional attention to detail with a strong focus on accuracy and completeness. 
• Strong problem‑solving skills, particularly when investigating variances, queries, or escalations. 
• Ability to manage multiple deadlines and prioritise in a fast‑moving environment. 
• Confident communicator, able to engage with internal stakeholders and external partners (merchants, distributors, suppliers). 
• Strong sense of ownership and accountability for assigned processes. 

Meet Ozow 

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.   

More about this Ozow fantastic position  

As an Accounts Administrator at Ozow, you’ll play a key supporting role within the Finance team, ensuring the smooth execution of essential financial and administrative processes. This role sits at the intersection of banking administration, debtor and creditor support, document management, and asset-related administration, making it ideal for someone who is detail-oriented, organised, and eager to grow their finance career in a fast-paced fintech environment. This is a great opportunity to gain exposure across multiple finance functions while contributing meaningfully to a high-performing, innovative organisation. 

Your role and responsibilities 

Banking & User Administration  

• Maintain and administer the Company’s banking matrices, including users, signatories and authorisation structures, in coordination with Legal and Finance leadership 
• Manage bank user onboarding, amendments and offboarding, including completion of required forms and maintenance of up-to-date user access schedules 
• Maintain accurate records of bank account structures, user access and related documentation across multiple banking platforms 

Asset & Insurance Administration 

• Maintain insurance schedules for all insured assets, ensuring completeness and alignment with the fixed asset register 
• Liaise with IT and the accounting team to ensure insured items are accurately reflected and kept up to date 
• Support ongoing insurance administration and documentation requirements 
• Work with the Senior Accountant to maintain the accuracy and completeness of the fixed asset register 

Document Management & Finance Administration 

• Maintain an organised electronic filing system for finance-related documentation, including consistent naming conventions and version control 
• Ensure all relevant financial documents are stored, updated and easily retrievable for audit, compliance and operational purposes 
• Assist with the compilation of supporting documentation and administrative schedules required for BEE verifications 

Debtors Administration 

• Manage routine debtor follow-ups and reminders in line with agreed collection processes 
• Administer merchant debit orders, including monitoring and follow-up where required 
• Allocate debtor receipts via the cash book in a timely and accurate manner 
• Maintain the debtors inbox, ensuring appropriate routing, hygiene and timely escalation of queries 
• Respond to and manage simple debtor queries, escalating more complex issues to the Mid-Level Accountant or Senior Accountant where necessary 

Creditors Administration 

• Maintain the accounts inbox, ensuring effective routing, follow-up and inbox hygiene 
• Respond to routine creditor queries and escalate more complex matters appropriately 
• Process supplier invoices by uploading to Precoro in accordance with established procedures 
• Process credit card receipts and employee expense claims via Dext 
• Own follow-up of outstanding invoices, receipts and approvals to ensure timely processing 
• Coordinate supplier onboarding documentation, including obtaining required forms and bank confirmation letters  

You are an ideal candidate if you have 

• A relevant qualification in Finance, Accounting, Bookkeeping, or Business Administration (certificate, diploma, or degree). 
• 1–3 years’ experience in an accounts, finance administration, or bookkeeping role. 
• Exposure to both debtors and creditors administration is advantageous. 
• Experience working with banking platforms, financial documentation, or user/access administration will be beneficial. 
• Solid understanding of basic accounting principles (debtors, creditors, cashbooks, invoice processing). 
• Experience using accounting or finance systems (e.g. invoice processing tools, expense management systems, or ERP platforms). 
• Strong proficiency in Microsoft Excel, Word, and PowerPoint. 
• High attention to detail with the ability to work accurately under pressure. 
• Strong organisational and time-management skills, with the ability to juggle multiple administrative streams. 
• Proven ability to maintain clean inboxes, follow up on outstanding items, and meet deadlines consistently. 

Meet Ozow 

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.   

More about this Ozow fantastic position  

As Product Operations Manager, your job is to help Ozow run Product with more clarity, better visibility, and stronger launch discipline. 

You will work with the Head of Product and Product leaders to improve how Product plans, reviews, communicates, and launches across the company. You will help establish clearer portfolio visibility, better dependency tracking, more consistent product artifacts, and a more reliable operating cadence. 

You will not own product strategy or make roadmap decisions on behalf of Product Managers. Your role is to create the scaffolding that helps the right decisions happen with more clarity, consistency, and confidence. That distinction is central to the Product Ops model you have already defined.     

Your role and responsibilities 

Leadership & Operating Enablement  

• Act as a high‑agency operating partner to the Head of Product, helping establish and maintain a strong product operating rhythm 
• Enable Product Managers to focus on judgment and outcomes by reducing operational friction and ambiguity 
• Influence without authority, working cross‑functionally with Engineering, Design, Commercial, Risk, Compliance, Client Success, and Operations 

Planning & Portfolio Visibility  

• Support quarterly and 6–8 week product planning cycles across multiple product domains 
• Maintain a clear and trusted view of portfolio status, priorities, dependencies, risks, and key trade‑offs 
• Improve the quality, structure, and decision‑usefulness of product reviews and operating forums 

Execution & Launch Readiness  

• Coordinate launch readiness across Product, Engineering, Commercial, Risk, Compliance, and Operations 
• Ensure launches are well‑prepared, documented, and aligned with risk, regulatory, and operational requirements 
• Improve dependency tracking, escalation pathways, and cross‑team communication 

Systems & Standard Governance  

• Improve consistency and quality of product artifacts including PRDs, strategy docs, review packs, and launch briefs 
• Define, maintain, and evolve product workflows across tools such as Jira, Linear, Notion, Confluence, or equivalent 
• Maintain KPI definitions, reporting views, and decision logs used by Product and leadership 
• Improve meeting hygiene, documentation standards, and operating discipline across the product organisation 

Tool Utilisation & Change Management  

• Design and implement lightweight systems, templates, and processes that improve clarity without adding bureaucracy 
• Identify recurring points of friction in how Product operates and solve them through better tooling, workflows, or cadence 
• Support change adoption by aligning teams around new operating standards and practices 

In this role, success means: 

• Product has a clearer and more trusted operating rhythm 
• Portfolio visibility is stronger across teams and domains 
• Product reviews are more structured and decision-useful 
• Cross-team dependencies and risks are easier to see and manage 
• Launch coordination is more disciplined and less ad hoc 
• Product Managers spend less time stitching together status and more time on product work 
• The wider business experiences Product as clearer, better aligned, and easier to work with 

You are an ideal candidate if you have 

• Experience in Product Operations, Product Management, Business Operations, Program Management, or a similar operating role 
• Exposure to fintech, payments, SaaS, platforms, marketplaces, or other complex product environments 
• Experience supporting planning cycles, launch readiness, or portfolio visibility across multiple teams 
• Experience working in regulated, operationally sensitive, or high‑reliability environments 
• Appreciation for risk, compliance, readiness, and delivery discipline in payments or financial services 
• Familiarity with product and workflow tools such as Jira, Linear, Notion, Confluence, Airtable, or similar 

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com

The basic purpose of this position is to fill a need within the Corporate Accounting finance team involved in the day-to-day core accounting functions within the business. Carrying out effective financial controls over the functions allocated including, as well as the ability to adapt and implement change to the existing processes within the financial control environment. You will be expected to collaborate and support the group Corporate Accounting function, the FP&A function on an ad hoc basis, providing support to the Technical accounting function and any other functions that require support within the parameters of the role. You will play a key-role in the month-end close and reporting process, contributing to ensuring that our reporting is timeously and accurately closed in line with the business objectives and group accounting policies. The candidate is a fast learner, a self-starter and capable of producing work of a high quality without close supervision.

What You'll Do

Description of the duties and responsibilities assigned to this position (both individual and supervisory, if applicable)

• Under limited supervision, responsible for accounting relating to the maintenance of a complete and accurate general ledger across the various subsidiaries within the group, as well as ensuring analysis in relation to those areas are complete.
• Overall responsibility for accounting activities including the monthly close processes, ensuring that these areas are closed accurately and timeously in line with Finance close objectives each month.
• Further to the above, responsible for consuming and developing the operational system input and ensuring those inputs are complete, valid and accurate. 
• Implementing and maintaining balance sheet reconciliation initiatives ensuring balance sheet account reconciliations are built (if this does not exist) and maintaining these schedules on a monthly basis as part of the close process. 
• Act as a first reviewer on the allocated areas within the close process to ensure the output of the processes above is in line with expectations before Manager review.
• Ensure all unreconciled and aged transactions on the reconciliations are appropriately and timeously addressed.
• Collaborate and support the FP&A function on an ad hoc basis.
• Assisting with Group and statutory audits. In addition, assisting with all compliance procedures.
• Respond to ad hoc requests and prepare any necessary internal reporting as needed. 
• Proactively anticipate and identify issues and design solutions to address them.
• Other duties as assigned by the Company.

What You Bring

• Newly qualified CA(SA) (0-2 years post articles)
• Bachelor's degree in Accounting/similar degree in finance.
• Experience as a self-starter who can manage multiple projects and priorities in a highly complex environment with evolving priorities and deadlines.
• Demonstrated experience using AI tools and technologies, with the ability to leverage them to improve workflows or decision-making.
• Deep proficiency with Excel analysis and manipulation of large data sets, including use of pivot tables and lookup formulas.
• Strong attention to detail, high degree of accuracy, and the ability to deliver clean and concise work products.
• Ability to proactively identify problems, design solutions, and implement changes.
• Experience performing general ledger account reconciliations and analysis.
• Experience collaborating and communicating with senior levels of management, cross-functional teams and departments, and external auditors.
• Strong verbal and written communication and interpersonal skills.
• Knowledge of how a SaaS company operates is advantageous.
• General proficiency with Microsoft Office and Google Suite.
• Interest in working as part of an international team across time zones and regions.
• Experience working with reporting tools and SQL would be advantageous.
• Experience in US GAAP is advantageous.

Benefits and Perks

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

Note: Benefits may vary by location and are subject to local regulations.

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

Takealot.com, South Africa’s leading online retailer, is looking for a highly talented Software Engineer (Python) to join our team. We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us!

Think you’ve been challenged before? Think again!

• Scale: Over 4 million happy shoppers shop online on takealot.com. Show them what you can do.
• Learn: We work with the best of the best. Code alongside industry leaders and up-skill in record time.
• Grow: Expand your career in the fast-growing Takealot Group: takealot.com, and Mr D. We like to promote from within: Here’s your chance.

Who’s who in the tech space

This position reports to the respective team's manager.

Your mission, should you choose to accept it:

As a Software Engineer, you will be someone whose expertise directly translates into developing robust software in the e-commerce domain. You will have the opportunity to implement best practices to improve existing software and participate in the development of new features. While we don't promote after-hours work as part of the regular workday, we run a 24/7 business with the need to keep systems up and running. Software Engineers are expected to provide after-hours support on a rotational basis to resolve critical system issues if needed.

• Design and build solutions to assist our business users and improve customer experience
• Architect and design solutions with your team
• Develop code, making major improvements to non-functional areas
• Develop high-quality production code for work of high complexity and scale
• Utilize and improve functional and non-functional testing practices
• Champion, challenge, and iterate on best practices within engineering
• Design solutions for complex problems with difficult decision trade-offs, typically system or domain-wide
• Participate in and collaborate on architecture proposals across engineering
• Support alignment of architecture across the organisation
• Respond to and resolve bugs in production for systems in your division
• Respond to alerts and support incident response within your division
• Investigate and drive the resolution of issues that impact multiple teams
• Support, challenge existing, and define new engineering processes and directives
• Review and contribute fixes and content to internal documentation
• React to technology trends, identifying risks and opportunities for your division's technologies, systems, and domains
• Share knowledge through blog posts, tech talks, and workshops across engineering
• Contribute to discussions and decisions in the division
• Challenge others to always produce work of the highest quality
• REST and RPC API implementation and maintenance (using Python)
• Develop and maintain automation tests
• Liaise with various internal stakeholders to discuss project requirements, progress, etc.

The skills we need:

• Solutions-oriented, can-do attitude, and high energy
• Strong analytical and critical thinking, using data to inform decisions
• Ability to dis-aggregate and structure solutions to ambiguous problems
• Solid quantitative skills
• Capability to present ideas succinctly, in writing and verbally
• Versatile and with the appetite to learn by doing

Qualifications & Experience:

• Bachelor’s degree or an Advanced Diploma in Computer Science, Engineering, or related field (or equivalent practical experience).
• 5 to 10 years in a software development role
• A thorough understanding of computer science fundamentals, including object-oriented design, data structures, and algorithms
• Experience in writing robust, efficient production code
• Proficient in a strongly typed open source language such as Python, Java, Golang, etc
• Exposure to RESTful APIs and web services.
• Experience with SQL database systems
• Experience with development in a Linux environment

Experience in the following will be advantageous:

• Familiarity with microservices architecture 
• Experience working in an Agile environment 
• MySQL, PostgreSQL, MS SQL
• Memcached, Redis
• Message Brokers, Queues, and PubSub systems (e.g., Kafka and RabbitMQ)
• Containerisation (e.g., Docker)
• Orchestration (e.g., Kubernetes)
• GitHub, Travis CI, Jenkins
• AWS, GCP, Azure
• JavaScript, React, jQuery

Let’s talk about life @ Takealot Group

• The power is in your hands: We offer a market-related Total Remuneration Package that allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like, high-five, collab, and make something great.
• Remote working: Enjoy the flexibility of working from home while having the option for in-office interactions. Takealot.com provides a fully remote setup with the choice to visit the office to relish in those water cooler moments when desired.
• Mentorship programme: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best by learning from the best.
• Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera, and more.
• Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Staff discount: Takealotmore subscriptions and millions of products across 28 departments. What more could you ask for?
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it.
• Right tools, right job: Mac or Linux, two monitors or one. Whatever your preference, you’ll work on the latest tech, off the latest tech.
• Help when you need it most: Confidential counselling, legal support, and financial guidance, anytime, anywhere.
• Tech stack (for days): ReactJS, Python, Scala, Kotlin, Swift, Google Cloud, Kafka, Redis, Kubernetes, and all things machine learning. If you build it, they will come.
• Free parking: No more 5km fun runs to your desk (unless you want to).

Like what you see?

If you meet the above, you are an Extraordinary Mind. Apply today!!

Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.

Takealot.com, South Africa’s leading online retailer, is looking for a highly talented Software Engineer (Python) to join our team. We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us!

Think you’ve been challenged before? Think again!

• Scale: Over 4 million happy shoppers shop online on takealot.com. Show them what you can do.
• Learn: We work with the best of the best. Code alongside industry leaders and up-skill in record time.
• Grow: Expand your career in the fast-growing Takealot Group: takealot.com, and Mr D. We like to promote from within: Here’s your chance.

Who’s who in the tech space

This position reports to the respective team's manager.

Your mission, should you choose to accept it:

As a Software Engineer, you will be someone whose expertise directly translates into developing robust software in the e-commerce domain. You will have the opportunity to implement best practices to improve existing software and participate in the development of new features. While we don't promote after-hours work as part of the regular workday, we run a 24/7 business with the need to keep systems up and running. Software Engineers are expected to provide after-hours support on a rotational basis to resolve critical system issues if needed.

• Design and build solutions to assist our business users and improve customer experience
• Architect and design solutions with your team
• Develop code, making major improvements to non-functional areas
• Develop high-quality production code for work of high complexity and scale
• Utilize and improve functional and non-functional testing practices
• Champion, challenge, and iterate on best practices within engineering
• Design solutions for complex problems with difficult decision trade-offs, typically system or domain-wide
• Participate in and collaborate on architecture proposals across engineering
• Support alignment of architecture across the organisation
• Respond to and resolve bugs in production for systems in your division
• Respond to alerts and support incident response within your division
• Investigate and drive the resolution of issues that impact multiple teams
• Support, challenge existing, and define new engineering processes and directives
• Review and contribute fixes and content to internal documentation
• React to technology trends, identifying risks and opportunities for your division's technologies, systems, and domains
• Share knowledge through blog posts, tech talks, and workshops across engineering
• Contribute to discussions and decisions in the division
• Challenge others to always produce work of the highest quality
• REST and RPC API implementation and maintenance (using Python)
• Develop and maintain automation tests
• Liaise with various internal stakeholders to discuss project requirements, progress, etc.

The skills we need:

• Solutions-oriented, can-do attitude, and high energy
• Strong analytical and critical thinking, using data to inform decisions
• Ability to dis-aggregate and structure solutions to ambiguous problems
• Solid quantitative skills
• Capability to present ideas succinctly, in writing and verbally
• Versatile and with the appetite to learn by doing

Qualifications & Experience:

• Bachelor’s degree or an Advanced Diploma in Computer Science, Engineering, or related field (or equivalent practical experience).
• 5 to 10 years in a software development role
• A thorough understanding of computer science fundamentals, including object-oriented design, data structures, and algorithms
• Experience in writing robust, efficient production code
• Proficient in a strongly typed open source language such as Python, Java, Golang, etc
• Exposure to RESTful APIs and web services.
• Experience with SQL database systems
• Experience with development in a Linux environment

Experience in the following will be advantageous:

• Familiarity with microservices architecture 
• Experience working in an Agile environment 
• MySQL, PostgreSQL, MS SQL
• Memcached, Redis
• Message Brokers, Queues, and PubSub systems (e.g., Kafka and RabbitMQ)
• Containerisation (e.g., Docker)
• Orchestration (e.g., Kubernetes)
• GitHub, Travis CI, Jenkins
• AWS, GCP, Azure
• JavaScript, React, jQuery

Let’s talk about life @ Takealot Group

• The power is in your hands: We offer a market-related Total Remuneration Package that allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like, high-five, collab, and make something great.
• Remote working: Enjoy the flexibility of working from home while having the option for in-office interactions. Takealot.com provides a fully remote setup with the choice to visit the office to relish in those water cooler moments when desired.
• Mentorship programme: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best by learning from the best.
• Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera, and more.
• Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Staff discount: Takealotmore subscriptions and millions of products across 28 departments. What more could you ask for?
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it.
• Right tools, right job: Mac or Linux, two monitors or one. Whatever your preference, you’ll work on the latest tech, off the latest tech.
• Help when you need it most: Confidential counselling, legal support, and financial guidance, anytime, anywhere.
• Tech stack (for days): ReactJS, Python, Scala, Kotlin, Swift, Google Cloud, Kafka, Redis, Kubernetes, and all things machine learning. If you build it, they will come.
• Free parking: No more 5km fun runs to your desk (unless you want to).

Like what you see?

If you meet the above, you are an Extraordinary Mind. Apply today!!

Takealot Group is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.

Customer Service Manager

Takealot.com, a leading South African online retailer, is looking for a highly talented Customer Service Manager to join our team in Cape Town. We are a young, dynamic, hyper growth company looking for smart, young, creative,  hard working people to join us. We offer market related benefits, a great work  environment and a promise that you won’t be bored as long as you are prepared for a  challenge and want to build something great. 

The position reports to the Customer Service Operations Manager 

Your responsibilities will include:

Purpose of the Role

• Lead a high-performing, customer-obsessed team to deliver world-class support across channels, driving CSAT/NPS, First Contact Resolution (FCR), and resolution time while reducing recontact and backlog
• Coach and develop Team Leaders to raise quality, productivity, and engagement; coach the coaches.
• Own operational excellence, incident management, and continuous improvement to remove root causes across consumer, courier/driver, and merchant journeys.
• Use data to set strategy, prioritise improvements, and communicate performance and plans to stakeholders.

Key Responsibilities

People Leadership & Culture

• Lead, coach, and develop Team Leaders through weekly one-on-ones, performance reviews, and development plans.
• Set clear goals and standards; recognise top performance; manage underperformance with structured performance improvement plans.
• Oversee hiring, onboarding, certification, cross-skilling, and succession; ensure HR compliance such as leave and attendance.
• Foster an inclusive, high-trust, and high-accountability culture centered on customer empathy and ownership.

Customer Experience & Quality

• Own the quality framework including QA rubric, calibration cadence, evaluation targets, coaching standards, and action plans.
• Set and manage channel standards for FCR, SLAs, backlog, recontact rate, complaint rate, and social response and resolution.
• Ensure Team Leaders conduct regular monitoring across calls, chats, and emails, and provide feedback, coaching, and reporting.

Process Improvement & Voice of Customer (VoC)

• Run a continuous improvement pipeline by identifying key drivers of contact, defect leakage, and customer effort, and prioritising solutions.
• Translate insights into product and process improvements and track measurable impact such as contact reduction and CSAT improvement.
• Standardise SOPs across teams to ensure clarity and consistency in execution.

Cross-Functional Leadership

• Partner with Operations, Logistics, Merchant/Restaurant Operations, Courier/Driver Operations, Product, Risk/Fraud, Finance, Legal, and Communications to improve end-to-end journeys.
• Represent Customer Service in business reviews, align on priorities, and advocate for customer-focused decisions.

Tools, Data & Reporting

• Govern the operational use of CRM, ticketing systems, telephony platforms, QA tools, workforce management systems, knowledge bases, and reporting tools.
• Define metrics and dashboards; ensure accurate and timely reporting by Team Leaders with clear action plans.
• Promote data-driven decision-making and analytical capability within teams.

Compliance, Risk & Safety

• Ensure adherence to company policies, data privacy regulations, and audit requirements.
• Govern the safe handling of sensitive and payment data; escalate incidents according to protocol.
• Establish service recovery and compensation guidelines and partner with Risk teams to prevent fraud and abuse.

Governance & Communication

• Maintain a structured operating cadence including daily stand-ups, weekly operational reviews, monthly business reviews, QA calibrations, and training sessions.
• Communicate priorities, updates, and performance outcomes clearly, maintaining documentation and change logs.

Output

• High-performing and engaged Team Leaders with defined goals and development plans.
• Consistent achievement of SLA targets, reduced complaints, and improved resolution rates.
• Measurable improvements in CSAT and reduced contact rates through actionable process and product changes.
• Enhanced end-to-end customer journeys through aligned cross-functional initiatives.
• Accurate and timely reporting with clear insights and actions.
• Established safeguards for sensitive data handling and incident management.
• Well-maintained documentation, SOPs, and change logs.

Minimum Required Competencies

• Leadership and coaching with the ability to mentor Team Leaders and manage performance.
• Strong interpersonal communication with internal and cross-functional stakeholders.
• Strategic planning and prioritisation of operational improvements.
• Data-driven decision-making with strong analytical skills.
• Customer-centric mindset focused on quality and experience.
• Problem-solving with the ability to identify root causes and implement sustainable solutions.
• Adaptability in a fast-paced and changing environment.

Skills, Knowledge & Abilities

• Leadership and people management.
• Analytical expertise.Operational excellence.
• Proficiency with relevant technology and tools.
• Familiarity with customer service metrics such as FCR, SLAs, and CSAT.
• Ability to collaborate effectively across teams and stakeholders.Experience leading change management and cross-functional initiatives.
• Understanding of cross-functional operations including Logistics, Product, Risk, and Finance.

Qualifications and Experience: 

• Diploma or Advanced Certificate.
• 3 to 5 years’ experience as a manager in a customer service environment.
• Experience in the redesign and implementation of new processes and best  practices to improve customer satisfaction metrics. 
• Experience in working in an e-commerce or technology company is a plus 

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer centric, fun and have the shared ambition of takealot.com being the leading e commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions,  and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, it's all in the execution after all. 
• We love what we do and what we are creating. 

We seek to Employ an Extra Ordinary Mind who:  

• is forthright but respectful  
• is an expert at doing, who can not only design but also execute  
• is analytical, able to use data to make decisions  
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot  of work and does not only happen during business hours) 
• is passionate about the potential of e-commerce and delivering a world-class  customer experience  
• is entrepreneurial, thrives under change and accepts it is a constant and  always looks for solutions to do something better and faster  
• is able to think about problems from a business perspective using technical  and product input  
• is curious and challenge the status quo  
• is innovative and enjoys iteration 
• is collaborative  
• will be at the cutting edge of developing new concepts for takealot.com.  
• thinks like an owner of the business.  
• is SMART, has INTEGRITY and is HARDWORKING  

If you meet the above you are an Extraordinary Mind so come and join us!  

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged  groups and people with disabilities will be given preference.

Customer Service Manager

Takealot.com, a leading South African online retailer, is looking for a highly talented Customer Service Manager to join our team in Cape Town. We are a young, dynamic, hyper growth company looking for smart, young, creative,  hard working people to join us. We offer market related benefits, a great work  environment and a promise that you won’t be bored as long as you are prepared for a  challenge and want to build something great. 

The position reports to the Customer Service Operations Manager 

Your responsibilities will include:

Purpose of the Role

• Lead a high-performing, customer-obsessed team to deliver world-class support across channels, driving CSAT/NPS, First Contact Resolution (FCR), and resolution time while reducing recontact and backlog
• Coach and develop Team Leaders to raise quality, productivity, and engagement; coach the coaches.
• Own operational excellence, incident management, and continuous improvement to remove root causes across consumer, courier/driver, and merchant journeys.
• Use data to set strategy, prioritise improvements, and communicate performance and plans to stakeholders.

Key Responsibilities

People Leadership & Culture

• Lead, coach, and develop Team Leaders through weekly one-on-ones, performance reviews, and development plans.
• Set clear goals and standards; recognise top performance; manage underperformance with structured performance improvement plans.
• Oversee hiring, onboarding, certification, cross-skilling, and succession; ensure HR compliance such as leave and attendance.
• Foster an inclusive, high-trust, and high-accountability culture centered on customer empathy and ownership.

Customer Experience & Quality

• Own the quality framework including QA rubric, calibration cadence, evaluation targets, coaching standards, and action plans.
• Set and manage channel standards for FCR, SLAs, backlog, recontact rate, complaint rate, and social response and resolution.
• Ensure Team Leaders conduct regular monitoring across calls, chats, and emails, and provide feedback, coaching, and reporting.

Process Improvement & Voice of Customer (VoC)

• Run a continuous improvement pipeline by identifying key drivers of contact, defect leakage, and customer effort, and prioritising solutions.
• Translate insights into product and process improvements and track measurable impact such as contact reduction and CSAT improvement.
• Standardise SOPs across teams to ensure clarity and consistency in execution.

Cross-Functional Leadership

• Partner with Operations, Logistics, Merchant/Restaurant Operations, Courier/Driver Operations, Product, Risk/Fraud, Finance, Legal, and Communications to improve end-to-end journeys.
• Represent Customer Service in business reviews, align on priorities, and advocate for customer-focused decisions.

Tools, Data & Reporting

• Govern the operational use of CRM, ticketing systems, telephony platforms, QA tools, workforce management systems, knowledge bases, and reporting tools.
• Define metrics and dashboards; ensure accurate and timely reporting by Team Leaders with clear action plans.
• Promote data-driven decision-making and analytical capability within teams.

Compliance, Risk & Safety

• Ensure adherence to company policies, data privacy regulations, and audit requirements.
• Govern the safe handling of sensitive and payment data; escalate incidents according to protocol.
• Establish service recovery and compensation guidelines and partner with Risk teams to prevent fraud and abuse.

Governance & Communication

• Maintain a structured operating cadence including daily stand-ups, weekly operational reviews, monthly business reviews, QA calibrations, and training sessions.
• Communicate priorities, updates, and performance outcomes clearly, maintaining documentation and change logs.

Output

• High-performing and engaged Team Leaders with defined goals and development plans.
• Consistent achievement of SLA targets, reduced complaints, and improved resolution rates.
• Measurable improvements in CSAT and reduced contact rates through actionable process and product changes.
• Enhanced end-to-end customer journeys through aligned cross-functional initiatives.
• Accurate and timely reporting with clear insights and actions.
• Established safeguards for sensitive data handling and incident management.
• Well-maintained documentation, SOPs, and change logs.

Minimum Required Competencies

• Leadership and coaching with the ability to mentor Team Leaders and manage performance.
• Strong interpersonal communication with internal and cross-functional stakeholders.
• Strategic planning and prioritisation of operational improvements.
• Data-driven decision-making with strong analytical skills.
• Customer-centric mindset focused on quality and experience.
• Problem-solving with the ability to identify root causes and implement sustainable solutions.
• Adaptability in a fast-paced and changing environment.

Skills, Knowledge & Abilities

• Leadership and people management.
• Analytical expertise.Operational excellence.
• Proficiency with relevant technology and tools.
• Familiarity with customer service metrics such as FCR, SLAs, and CSAT.
• Ability to collaborate effectively across teams and stakeholders.Experience leading change management and cross-functional initiatives.
• Understanding of cross-functional operations including Logistics, Product, Risk, and Finance.

Qualifications and Experience: 

• Diploma or Advanced Certificate.
• 3 to 5 years’ experience as a manager in a customer service environment.
• Experience in the redesign and implementation of new processes and best  practices to improve customer satisfaction metrics. 
• Experience in working in an e-commerce or technology company is a plus 

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer centric, fun and have the shared ambition of takealot.com being the leading e commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions,  and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, it's all in the execution after all. 
• We love what we do and what we are creating. 

We seek to Employ an Extra Ordinary Mind who:  

• is forthright but respectful  
• is an expert at doing, who can not only design but also execute  
• is analytical, able to use data to make decisions  
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot  of work and does not only happen during business hours) 
• is passionate about the potential of e-commerce and delivering a world-class  customer experience  
• is entrepreneurial, thrives under change and accepts it is a constant and  always looks for solutions to do something better and faster  
• is able to think about problems from a business perspective using technical  and product input  
• is curious and challenge the status quo  
• is innovative and enjoys iteration 
• is collaborative  
• will be at the cutting edge of developing new concepts for takealot.com.  
• thinks like an owner of the business.  
• is SMART, has INTEGRITY and is HARDWORKING  

If you meet the above you are an Extraordinary Mind so come and join us!  

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged  groups and people with disabilities will be given preference.

Takealot.com, South Africa’s leading online retailer, is looking for a highly talented User Experience (UX) Designer with strong interests and capabilities in the research, design, and data analysis of engaging user experiences for Takealot sellers to join our Merchant team. We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us! 

Think you’ve been challenged before? Think again!

• Scale: Over 4.5 million happy shoppers shop online on takealot.com. Show them what you can do.
• Learn: We work with the best of the best. 
• Grow: Expand your career in the fast-growing Takealot Group: takealot.com, TFS, and Mr D. We like to promote from within: Here’s your chance. 

The ideal candidate will thrive in a work environment that requires strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication. This individual excels at providing both highly analytical and highly creative ideas for a design project.  The candidate will also have extensive experience in a fast-paced and innovative development environment. A thorough understanding of user-centered design methodologies is a must.

This position is part of the Takealot UX Team but is dedicated to Merchant design work. The successful candidate will report to the Head of Experience Design and the Head of Merchant.

Your responsibilities:

• Work closely with the Head of Merchant, product managers & business stakeholders to confirm business objectives and define user objectives & flows.
• Measure the effectiveness of each initiative & refine it.
• Research interaction design trends.
• Conduct research independently.
• Run surveys in a timely and accurate manner.
• Collect survey data, analyze data, and capture and collate data results.
• Interpret the analyzed data.
• Build high-fidelity wireframes and working prototypes.
• Collaborate with technical leads in order to design innovative & engaging user experiences within platform constraints and technical limitations.
• Facilitate user testing and evaluate user feedback to further improve the concept or existing products.
• Work closely with the development & QA teams to ensure successful implementation of the specified designs.
• Propose further research, testing, and designs based on user needs.

Qualifications & Experience:

• Relevant tertiary qualifications required or equivalent experience 
• You should have a minimum of 5 years of experience in design research, conducting surveys and interviews, and performing data analysis.
• You have at least 5 years of experience working with data sets, and you are comfortable doing data analysis and reporting based on data.
• Experience designing interfaces in a customer and user-centric manner.
• Experience with standard UCD methodologies. 
• Experience with marketplace design & UI design would be beneficial.

The skills we need:

Design skills:

• Information architecture & information design
• Tables and portal design 
• Interaction design
• Persona creation
• User-centered design
• UI design (low fidelity)
• Wireframing & prototyping
• Copywriting

Research skills:

• Data analysis
• Surveying
• Interviewing
• Task analysis
• Market research
• Usability testing
• A/B testing
• Web analytics
• User research
• Meticulous attention to data analysis (qualitatively and quantitatively), a high level of proven accuracy

 Business Skills:

• Business analysis
• Communication skills (written, verbal & visual)
• Chairing workshops & meetings
• Project & people management
• Collaboration

Tools:

Strong working knowledge of the following web design tools

• Wireframing tools (e.g., Axure, Sketch, Figma, etc.)
• Process flow tools
• Survey tools 

Let’s talk about life @ Takealot Group

• The power is in your hands: We offer a market-related, Total Remuneration Package that allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab, and make something great.
• Remote working: Love water cooler chats and working from home? Takealot.com offers a hybrid working model for the best of both worlds.
• Mentorship programme: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best by learning from the best.
• Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Upskill with free access to courses on MyAcademy, Udacity, Coursera, and more.
• Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Staff discount. Millions of products across 28 departments. What more could you ask for?
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• Right tools, right job: Mac or Windows, two monitors or one. Whatever your preference, you’ll work on the latest tech, off the latest tech.
• Help when you need it most: Confidential counseling, legal support, and financial guidance, for free, anytime, anywhere. 
• Tech stack (for days): ReactJS, Python, Scala, Kotlin, Swift, Google Cloud, Kafka, Redis, Kubernetes, and all things machine learning. If you build it, they will come.
• Free parking: No more 5km fun runs to your desk (unless you want to). 

Like what you see? 

If you meet the above, you are an Extraordinary Mind. Apply today!!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference

Takealot.com, South Africa’s leading online retailer, is looking for a highly talented User Experience (UX) Designer with strong interests and capabilities in the research, design, and data analysis of engaging user experiences for Takealot sellers to join our Merchant team. We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us! 

Think you’ve been challenged before? Think again!

• Scale: Over 4.5 million happy shoppers shop online on takealot.com. Show them what you can do.
• Learn: We work with the best of the best. 
• Grow: Expand your career in the fast-growing Takealot Group: takealot.com, TFS, and Mr D. We like to promote from within: Here’s your chance. 

The ideal candidate will thrive in a work environment that requires strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication. This individual excels at providing both highly analytical and highly creative ideas for a design project.  The candidate will also have extensive experience in a fast-paced and innovative development environment. A thorough understanding of user-centered design methodologies is a must.

This position is part of the Takealot UX Team but is dedicated to Merchant design work. The successful candidate will report to the Head of Experience Design and the Head of Merchant.

Your responsibilities:

• Work closely with the Head of Merchant, product managers & business stakeholders to confirm business objectives and define user objectives & flows.
• Measure the effectiveness of each initiative & refine it.
• Research interaction design trends.
• Conduct research independently.
• Run surveys in a timely and accurate manner.
• Collect survey data, analyze data, and capture and collate data results.
• Interpret the analyzed data.
• Build high-fidelity wireframes and working prototypes.
• Collaborate with technical leads in order to design innovative & engaging user experiences within platform constraints and technical limitations.
• Facilitate user testing and evaluate user feedback to further improve the concept or existing products.
• Work closely with the development & QA teams to ensure successful implementation of the specified designs.
• Propose further research, testing, and designs based on user needs.

Qualifications & Experience:

• Relevant tertiary qualifications required or equivalent experience 
• You should have a minimum of 5 years of experience in design research, conducting surveys and interviews, and performing data analysis.
• You have at least 5 years of experience working with data sets, and you are comfortable doing data analysis and reporting based on data.
• Experience designing interfaces in a customer and user-centric manner.
• Experience with standard UCD methodologies. 
• Experience with marketplace design & UI design would be beneficial.

The skills we need:

Design skills:

• Information architecture & information design
• Tables and portal design 
• Interaction design
• Persona creation
• User-centered design
• UI design (low fidelity)
• Wireframing & prototyping
• Copywriting

Research skills:

• Data analysis
• Surveying
• Interviewing
• Task analysis
• Market research
• Usability testing
• A/B testing
• Web analytics
• User research
• Meticulous attention to data analysis (qualitatively and quantitatively), a high level of proven accuracy

 Business Skills:

• Business analysis
• Communication skills (written, verbal & visual)
• Chairing workshops & meetings
• Project & people management
• Collaboration

Tools:

Strong working knowledge of the following web design tools

• Wireframing tools (e.g., Axure, Sketch, Figma, etc.)
• Process flow tools
• Survey tools 

Let’s talk about life @ Takealot Group

• The power is in your hands: We offer a market-related, Total Remuneration Package that allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab, and make something great.
• Remote working: Love water cooler chats and working from home? Takealot.com offers a hybrid working model for the best of both worlds.
• Mentorship programme: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best by learning from the best.
• Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Upskill with free access to courses on MyAcademy, Udacity, Coursera, and more.
• Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Staff discount. Millions of products across 28 departments. What more could you ask for?
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• Right tools, right job: Mac or Windows, two monitors or one. Whatever your preference, you’ll work on the latest tech, off the latest tech.
• Help when you need it most: Confidential counseling, legal support, and financial guidance, for free, anytime, anywhere. 
• Tech stack (for days): ReactJS, Python, Scala, Kotlin, Swift, Google Cloud, Kafka, Redis, Kubernetes, and all things machine learning. If you build it, they will come.
• Free parking: No more 5km fun runs to your desk (unless you want to). 

Like what you see? 

If you meet the above, you are an Extraordinary Mind. Apply today!!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference

Mr D, a division of the Takealot Group is looking for a highly talented Junior Category Marketing Manager to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us! 

Think you’ve been challenged before? Think again!

• Scale: Show the millions of Mr D customers what you can do 
• Learn: We work with the best of the best, and then some. 
• Grow: Expand your career in the fast-growing Takealot Group: Mr D, Takealot.com and TFS. We like to promote from within: Here’s your chance.

This position reports to the Senior Category Marketing Manager for Retail of Mr D.

Your responsibilities will include:

Campaign Execution & Demand Generation

• Execute marketing activities to drive traffic, orders, and conversion rates across Retail verticals
• Support channel execution including push notifications, in-app messaging, email, paid social, merchandising and organic content
• Coordinate briefs and deliverables with internal teams, agencies, and partners to ensure on-time launches and operationally manage various campaign deliverables
• Manage campaign workbacks, timelines, and status trackers; flag dependencies and risks early
• Ideate and Manage creative assets, ensure spec compliance, and manage approvals through the process

Promotional Planning & Calendar Management

• Maintain and update the Mr D Demand Planner and promotional calendars for Retail initiatives
• Own weekly updates to the Demand Planner inputs; ensure accuracy and flag slippages proactively
• Coordinate weekly deals and monthly promotional campaigns aligned with business objectives
• Set up and QA promotions, vouchers, bundles, and offers to drive order volume and average order value
• Oversee daily tracking of coupon budgets allocated for marketing activities
• Plan and coordinate monthly coupon budgets to align with marketing strategies and objectives

Category-Specific Marketing (Retail/Shops)

• Deliver tailored campaigns for Shops, Anchor Tenants, and Grocery categories to drive sustained growth
• Develop in-depth knowledge of consumer target market groups to co-create meaningful promotional strategies
• Collaborate with Retail Merchandising and Category Manager teams to develop and implement campaigns aligned with the promo calendar
• Maintain merchandising inputs (collections, placements, copy updates) in coordination with Merchandising and Ads teams
• Pull and review category performance data to identify trends and opportunities for acquisition, retention, and reactivation
• Support onboarding tasks for new retail partners and categories (asset collection, listing readiness, checklists)

Feature Launches & Educational Content

• Drive new feature launches and create sustained always-on educational content on product features and differentiators
• Coordinate launch assets, help content, FAQs, and in-app placements for retail features
• Prepare internal enablement materials (one-pagers, how-tos) for commercial and support teams
• Assist with rollout communications (email/push/in-app) ensuring customer education content is accurate and on-brand

Data-Driven Decision Making & Reporting

• Pull daily, weekly, and monthly reports and maintain dashboards for key KPIs (traffic, conversion, AOV, total orders)
• Compile post-campaign reports/readouts summarising performance insights, learnings, and next steps
• Maintain excellent data hygiene: complete UTM coverage, accurate tagging, and consistent tracking
• Coordinate with analytics and product teams to ensure tracking coverage for all campaigns and promotions
• Execute basic A/B tests (subject lines, creatives, audiences, regional variations) and document learnings

Cross-Functional Collaboration

• Engage with brand, content, performance and social teams on through-the-line Retail and Mr D brand campaigns
• Liaise with social media team on monthly content planning, preparation, and paid influencer partnerships
• Coordinate influencer deliverables and tracking; maintain up-to-date influencer content logs
• Work with performance media and CRM teams to create and implement strategies to grow orders and first-time buyers
• Collaborate with Takealot Group marketing representatives for Retail-specific campaigns to cross-sell and access new shoppers

Market Share & Brand Awareness

• Support brand-building and market-differentiation initiatives in the retail delivery space
• Assist with on-the-ground activations, partnership executions, and campaign asset localisation
• Help deliver cohesive campaigns that elevate the Mr D brand across touchpoints

Skills, knowledge and abilities: 

• Strong execution mindset with excellent organisation and attention to detail; able to manage multiple concurrent workstreams
• Data-literate with solid Excel/Google Sheets skills (pivot tables, VLOOKUPs, conditional formatting)
• Working knowledge of analytics tools (GA4 or similar) and comfortable interpreting campaign performance data
• Familiarity with CRM platforms (e.g., Braze, Asana or similar) and basic ad platforms (Meta/Google Ads) preferred
• Comfortable with CMS/merchandising updates and asset specifications; basic Canva or design skills are a plus
• Clear written and verbal communication; strong collaborative stakeholder management skills
• Proactive, curious, and eager to learn in a fast-paced, test-and-learn environment
• Proven academic track record and career success  

Qualifications and experience: 

• Bachelor's degree (3+ years) in Marketing, Business, Communications, or related field
• 3-5 years of retail and marketing experience (Retail/FMCG, eCommerce, marketplace, or app-based environments strongly preferred)
• Experience working across multiple marketing channels - Digital, ATL, CRM, Partnerships - with demonstrable results
• Proven track record of delivering projects on time and to brief
• Internship or placement experience welcome if accompanied by hands-on execution across CRM, paid social, or merchandising tools

Let’s talk about life @ Mr D

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on ProsusAcademy and more.
• Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere. 
• Free parking: No more 5km fun runs to your desk (unless you want to). 

Like what you see? 

If you meet the above you are an Extraordinary Mind. Apply today!!

Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference

We are looking for a Senior Integrated Project Manager

Ogilvy Social.Lab seeks an experienced Senior Integrated Project Manager with a strong digital background to lead and grow key international brands.

The Project Manager at Ogilvy Social.Lab is a pivotal leadership role within the Client Service team. You will oversee and manage the successful execution of projects and client deliverables, ensuring seamless project delivery while maintaining the highest standards of quality, client satisfaction, and client growth. You will manage a team of team members across multiple disciplines mainly content, intelligence and media, guiding them to meet client deliverables and success. This role requires a deep understanding of digital project management principles, strong leadership skills, and a proven ability to navigate complex projects and client relationships. Ideally, candidates will have 5+ years of experience.

Project Delivery & Client Management:

• Oversee execution, coordination, and delivery across Media, Content, and/or Intelligence, ensuring timelines, deadlines, and budget objectives are met.
• Understand project briefs and objectives, managing timelines, resources, and scope to deliver successful, quality outcomes on time and within budget.
• Manage client expectations and communication effectively, building trust with key client stakeholders.
• Manage external stakeholder expectations and communication effectively.
• Lead case study development and contribute to building strong client relationships.
• Manage change requests, assess their impact on project objectives, and implement changes efficiently.

Team Leadership & Mentorship:

• Manage the internal team from an operational workflow.
• Mentor and develop Project Managers, providing guidance and support for their growth.
• Foster a positive and collaborative project team environment, focusing on individual growth and skill development of direct reports.
• Champion the vision within project teams and ensure project alignment with C2 vision.

Innovation & Process Improvement:

• Candidate needs to be open to working with AI workflows and integration across a campaign lifetime.
• Identify process improvements and innovative delivery approaches.
• Drive best practice initiatives and explore/implement new project management tools/techniques.
• Encourage experimentation and continuous improvement within the team.

Financial & Resource Management:

• Manage project resources and budgets across multiple projects, ensuring efficient resource allocation.
• Monitor project profitability and identify opportunities for cost optimisation.
• Manage SOWs and client revenue/finance functions.
• Manage Work in Progress (WIP) adjustments and support revenue forecasting for the portfolio.
• Analyse financial performance and identify opportunities to improve efficiency and profitability.
• Manage all the internal finance administrative duties such as WIP notes, reconciliation documentation, generating PQs, POs and invoices.
• Ensure efficient project delivery and accurate tracking of time and effort.

Role Requirements:

• Proven ability to manage multiple projects concurrently, demonstrating strong organisational and prioritisation skills.
• Excellent communication (written and verbal), interpersonal, and presentation skills.
• Strong analytical and problem-solving abilities.
• Ability to work effectively under pressure and meet tight deadlines.
• Proven ability to lead and motivate a team.
• Proficiency in project management methodologies (e.g., Agile, Waterfall).

Reporting & Analysis:

• Develop and deliver strategic client reports, providing insights into campaign performance, market trends, and competitive activity.
• Proactively monitor industry trends and share relevant insights with clients and internal teams.

Desired Skills & Experiences:

• Bachelor's degree in marketing, Communications, Business Administration, or a related field.
• 3+ years of experience in a project management role within an agency setting, with at least 2 years of experience managing a team.
• Strong understanding of digital marketing across content creation, media, and strategy/intelligence.
• Experience working with cross-functional teams.
• Proficiency in project management tools (e.g., Asana, Monday.com, Jira) and Microsoft Office Suite.
• Experience with budget management and financial reporting.
• Understanding of Ogilvy's values and culture.

As we expand our teams in new territories we’re looking to connect with new creatives with specific skills. If you are a Data I/O Technician based in Cape Town, South Africa and open to connecting with us for future projects please send your details here.

About the Role:

Role Overview:

The Data I/O Technician is responsible for managing day-to-day data movement—including receiving, checking, logging, and issuing data—ensuring that digital assets flow reliably between internal teams, external consultants, and partner agencies. This role supports scalable data hygiene and reduces downstream coordination errors.

Key Responsibilities

Data Intake (Input)

• Receive and log incoming data and files.
• Check format, completeness, and naming conventions.
• Flag inconsistencies, missing information, or risks to the Data Coordinator.

Data Release (Output)

• Prepare and distribute approved data to the appropriate teams.
• Maintain accurate records of issued data (when, what, to whom).
• Support milestone deliveries and scheduled drops.

Tracking & Documentation

• Maintain clear documentation for data status, handoffs, and approvals.
• Update trackers and logs under established workflows.
• Support audits, clean-ups, and repo organisation.

Cross-Team Support

• Communicate data changes and status updates clearly.
• Respond promptly to operational data requests.
• Collaborate with Production, Pipeline, and Technical teams.

Candidate Qualifications & Skills:

Required:

• Experience in a data handling, production support, or technical operations role.
• Strong attention to detail and accuracy with high-volume data.
• Familiarity with structured filing systems and naming conventions.
• Clear written and verbal communication.
• Interest in digital production, real-time, or VFX workflows is desirable.

Contract: Typically Fixed Term contracts, based on the duration of a specific project

Location: Hybrid, with regular in-person collaboration with our Cape Town team

As we expand our teams in new territories we’re looking to connect with new creatives with specific skills. If you are a Lead 3D Artist based in Cape Town, South Africa and open to connecting with us for future projects please send your details here.

About the Role

Role Overview:

A 3D Lead Artist drives the technical and visual quality of our linear production projects, ensuring the creation of visually stunning, high-quality films while optimizing workflows and maintaining technical standards. This role demands a strong understanding of linear production pipelines, particularly in 3DsMax, Unreal, and Houdini, and the ability to seamlessly integrate CAD data into visual productions. Extensive experience working on films within the built environment is essential. You will be a natural leader, capable of inspiring and guiding junior artists, fostering collaboration with external teams, and proactively addressing production challenges. Your expertise in linear production environments and organizational structures will be crucial in achieving exceptional results and establishing high-quality standards across all projects. 

Key Responsibilities

The essential functions include, but are not limited to the following:

• Provide technical and artistic guidance, feedback, and mentorship to the internal 3D team. 

• Collaborate extensively with external production teams, guaranteeing the provision of all requisite assets and comprehensive support to facilitate production. 

• Partner with Production Supervisors to contribute to the refinement of production workflows. 

• Identify and escalate potential production issues proactively to mitigate risks. 

• Foster a collaborative and supportive team environment. 

• Apply a strong understanding of real-world camera systems, including lens behaviour, depth of field, exposure, and motion blur, to replicate realistic cinematic effects in 3D visualizations. 

• Assess and determine professional development requirements. 

• Guide the development of the 3D art pipeline, in conjunction with the Head of Linear Production and Pipeline Technical Director, to guarantee optimal efficiency and uniformity. 

• Ensure adherence to technical specifications. 

• Partner with project teams to establish artistic direction and technical specifications. 

• Manage asset creation schedules and ensure timely delivery of high-quality assets. 

• Develop high-Caliber three-dimensional assets, environments, props, and visual effects as required. 

• Ensure all digital assets conform to established technical specifications and artistic benchmarks. 

• Conduct quality assurance procedures and deliver constructive criticism to the team. 

• Enhance asset performance and efficiency through optimization. 

• Stay up-to-date with the latest 3D art tools, techniques, and trends. 

• Resolve technical problems and deliver viable solutions. 

• Develop and maintain technical documentation. 

• Communicate effectively. 

Candidate Qualifications & Skills

Required:

• Experience working on films within the Built Environment will be required 

• 5+ years’ experience within a creative studio environment, within the 3D field 

• Extensive experience in linear production across multiple platforms, with a comprehensive understanding of organisational structures within linear production environments. 

• Experience in team leadership and collaboration. 

• Experience in the short form VFX industry and/or architectural visualisation industry is preferred. 

• Experience working with CAD, and the ability to utilise this within visual production is required. 

• Experience with Nuke, 3DsMax, Unreal

• Experience with Premier, Houdini and Resolve will be advantageous. 

• Working knowledge of real-life camera operations, including framing, focal length, aperture, and other photographic principles would be considered beneficial 

• Able to think conceptually and translate ideas into production  

• Adaptable and interested in different styles and techniques of production. 

• An understanding of color pipelines and workflows 

• Proficient in informing and advancing linear production standards and workflows within a broad range of 3D software, especially 3DsMax, Unreal and Houdini  

• Deep understanding of compositing workflows, particularly in Nuke 

• A natural leader who can mentor, inspire and guide more junior members of the team  

• Collaborative and able to work with a variety of teams across a range of disciplines  

• Has the ability to assume ownership and responsibility for the development and utilisation of linear production within the Journey department. 
• A skilled communicator both visually and verbally

   

Contract: Typically Fixed Term contracts, based on the duration of a specific project

Location: Hybrid, with regular in-person collaboration with our Cape Town team

About the Role:

Role Overview

A Real-Time Unreal Artist for the Built Environment (Architecture, Engineering, and Construction - AEC) is a specialized role that bridges the gap between traditional architectural design and high-end game engine technology.

Unlike a traditional "arch-viz" artist who produces static renders, a Real-Time Artist builds interactive, live-navigable worlds that allow stakeholders to walk through a building before a single brick is laid. 

Specific Studio

Squint/Opera, a Journey studio, specialises in immersive, interactive experiences and visually compelling content that bridge the digital and physical for architecture, urban planning, and cultural projects. 

We're the innovators behind the Empire State Building Observatory's digital reinvention, creating over 40 unique exhibits that transform 10,000 square feet into an interactive journey through history and architecture. At Battersea Power Station, we designed Lift 109, an immersive ascent experience that melds cutting-edge animations, interactive elements, and spatial soundscapes to breathe new life into London's iconic landmark. 

For Qiddiya City, we pushed the boundaries of virtual production, crafting a revolutionary campaign that ignited global excitement for Saudi Arabia's visionary sports and entertainment mega-development. And in 2025 we redefined the way a nation tells its story through the Kingdom of Saudi Pavilion at World Expo 2025, where history, culture, and innovation converge with cutting edge storytelling and technology. 

Key Responsibilities

The essential functions include, but are not limited to:

• Work within a team of artists, producers, and leads, finding ways to improve the process, align on requirements, and have a solutions-based approach to problem-solving and production.
• Build out "built environment" contexts, including people, vehicles, urban surroundings, urban activation (coffee shops, stores, etc), sound layout, and realistic vegetation.
• Create real-time assets that are optimised for real-time experiences.
• Import and clean up complex geometry from Revit, Rhino, or 3ds Max using pipeline tools and workflows.
• Optimization: Implement LODs (Level of Detail), nanite geometry, and texture atlasing to ensure smooth frame rates (60+ FPS) on target hardware (PC, VR, or Pixel Streaming).
• Lighting: Master Lumen (real-time global illumination) and ray-tracing to simulate accurate sun studies and interior artificial lighting.
• Create high-quality, physically based rendering (PBR) materials that accurately represent glass, concrete, wood, and metal.

Candidate Skills & Qualifications:

Technical Skills

• Expert-level Unreal Engine 5 (Optimisation, Lumen, Nanite, PCG).
• Modeling/DCC: Proficiency in 3ds Max, Blender, Houdini or Maya.
• BIM/CAD Knowledge: Familiarity with Revit, Rhino, or SketchUp workflows.
• Adobe Substance 3D Painter/Designer and Quixel Mixer.

Professional Experience

• 3+ years of relevant experience with real-time 3D environments. 
• 3–5+ years in architectural visualization or game environment art.
• A strong understanding of architectural scale, construction details, and "FF&E" (Furniture, Fixtures, and Equipment).
• A "Real-Time Reel" showing interactive walkthroughs (not just static renders) is essential.
• Strong creative background 
• Strong communication skills, keeping in touch with colleagues across multiple sites 
• Able to confidently communicate creative needs to technical personnel and vice versa 
• Passionate about real-time 3D, AR, VR, Games, Virtual Production 
• Ability to understand conflicting viewpoints and resolve issues 
• Approachable, flexible, adapts well to changing priorities 
• Perseverance when faced with difficulties

Contract: Full time, Fixed Term contract

Location: Cape Town

The Position

The Regional Sales Manager is a significant driver of company revenue and growth. Your responsibilities will include: learning the OPSWAT technology; developing and implementation of a strategic account plans targeting deployments of our Cybersecurity platforms and solutions. You will build the right relationships inside a target account, know how to leverage your company resources to the fullest, and negotiate and close new business. The ideal candidate will have previous work experience as a member of a corporate sales team and a career track record of exceeding multi-million-dollar sales quotas. Candidates selling into critical infrastructure and data diode sales experience are given a preference.

What You Will be Doing

• Strategically target business opportunities that leverage high value use cases, in key verticals.
• Develop and execute sales strategies and tactics to sell OPSWAT products, solutions, and services to exceed your sales quotas.
• Communicate value propositions to clients that speak intimately to their needs and requirements.
• Utilize client-centric, solutions-oriented selling strategies and hunter’s mentality to identify, qualify, convert enterprise sales.
• Effectively articulate financial ROI/TCO value, and build value throughout the negotiation process.
• Maintain extensive account and opportunity detail in Salesforce CRM, including account win plans, customer touch points, sales inhibitors, etc.
• Forecast and report revenue projections accurately to management.
• Overachieve on annual quota, measured quarterly.

What We Need from You 

• A minimum of 5 years successfully selling technology products and solutions to business.
• Bachelor’s degree, preferably in a technical discipline or equivalent experience.
• A successful track record selling complex-solutions directly to enterprise customers and through Channel/SI Partners.
• You’re persuasive, and have excellent negotiation and presentation skills. You can effectively communicate with both technology-oriented and senior business executives at the “C” level, and are comfortable articulating the technical and business value of the OPSWAT platforms.
• Your work is a mix of strategic and proactive account activity, and you have a demonstrated ability of uncovering, qualifying, developing, and closing new accounts.
• Ability to set goals, prioritize tasks, and achieve success with minimal oversight in a sometimes ambiguous work environment.
• You keep your pipeline accurate and your forecast updated for management.
• Possess, at minimum, a fundamental understanding of security threats, solutions, and security tools.
• Excellent time management skills, and work with high levels of autonomy and self-direction.
• You’re highly competitive, ramp quickly, are extremely adaptive, and pride yourself on exceeding sales goals.
• You are able to travel as necessary to your assigned accounts, and to Company meetings.
• Highly ethical and professional personal conduct.

Attributes Required:

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

More than just a job, we offer: 

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

takealot.com, South Africa's leading online retailer, is looking for a highly talented Retail Media Growth Manager to join our  Retail Media team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the Retail Media Growth Lead

Your responsibilities will include:

Collaborate with Buyers and Account managers to become a client expert on: 

• GMV evolution and ambitions.
• Product selection / stock availability.
• Organic category market share, organic visibility Market position vs competitors.
• Strategic sub brand or subcategory focus.
• Build a detailed Retail Media joint business plan strategy.
• Ability to build a bottom-up strategy based on GMV.
• Adaptation of strategy taking into consideration the clients current brand position.
• Incorporating client-expertise gained (for example: client’s marketing calendar, seasonality).
• End-to-end ownership of Sales target for a select group of top GMV clients across Retail & Marketplace.
• Consult on always-on visibility versus growth initiatives.
• Regular alignment with Buyers and Account Managers on business-as-usual updates (for example: stock availability & age).
• Advise on BAU RMA solutions, Ad Hoc and event specific opportunities (Blue Dot sale).
• Execute on category specific growth & revenue opportunities (Back to School campaigns for Stationery, House of Beauty, etc).
• Monitor execution of all retail media assets on a regular basis to ensure flawless execution.
• Data gathering and compiling of all client-facing documentation: collaborate with operations on timelines.
• Presenting Post campaign analysis, QBRs and Annual plans
• Develop quarterly case studies for every client with approval: for external use.
• Without approval: internal success stories for team growth and knowledge sharing.

Qualification & Experience:

• Degree in  Business, Finance, Marketing, or Digital Communications.
• Minimum 5 years’ experience in Client Services or Account Management in a relevant industry like an retail media or digital advertising or marketing.
• Relevant Industry experience, responsible for driving client portfolio growth, with evidence of meeting/ exceeding sales targets.
• Strong ownership of Campaign Success from ideation to post-campaign analysis.
• Experience in establishing sales management processes.
• Experience with CRM tool(s).

Attributes Required:

• Medium- & Long-term planning experience.
• Demonstrable and tangible Upselling and Cross-selling achievements.
• Fluent in English language (both verbal and written).
• Relevant Industry experience, responsible for driving client portfolio growth, with evidence of meeting/ exceeding sales targets.
• Strong ownership of Campaign Success from ideation to post-campaign analysis.
• Experience in establishing sales management processes.
• Experience with CRM tool(s).
• eCommerce experience is preferred.

The Environment:  

• We laugh hard, work harder, and take full ownership of our wins (and learning moments!)
• Teamwork makes the dream work – we're solution-seekers who thrive on collaboration
• Got feedback? Bring it on! We're always hungry for fresh ideas and honest input 🔄
• Ego? We checked that at the door. Results? Now we're talking!

If you meet the above you are an Extraordinary Mind so come and join us! 

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

About the Role

We're seeking a Senior Data Scientist specializing in Fraud and Risk to join our Cape Town Data Science team. In this role, you'll be at the forefront of protecting our affiliate marketing ecosystem by researching, developing, and deploying ML models that detect and prevent fraud across attribution, lead quality, and partner compliance. You'll work on high-impact problems spanning traditional fraud patterns and emerging threats—from attribution manipulation to browser extension abuse—while building production systems that scale. This is an opportunity to combine rigorous analytical work with tangible business impact in a fast-moving, adversarial domain.

Core Responsibilities

Research & model development

• Conduct R&D on fraud detection and risk monitoring across the digital advertising ecosystem, including attribution fraud, lead fraud, click injection, browser extension abuse (e.g., Honey-style coupon hijacking), brand safety violations, and creator authenticity verification.
• Design, prototype, and validate ML models and rule-based systems for fraud detection, partner risk scoring, compliance monitoring, and trust & safety workflows.
• Research and apply graph-based fraud detection techniques (community detection, link analysis, behavioral clustering) and explore graph database applications for modeling relationships between users, devices, transactions, and partners to uncover coordinated fraud rings and suspicious network patterns.
• Stay ahead of emerging fraud patterns through continuous learning—monitoring industry trends, reviewing academic literature, exploring data for novel anomalies, and collaborating closely with Product, Compliance, and Trust & Safety teams.

Production deployment & iteration

• Deploy Fraud and Risk ML models to production; own the end-to-end delivery from ETL, feature engineering, model training, deployment, to monitoring.
• Iterate on live models by adding new features, improving performance (precision/recall/F1), and reducing false positives.
• Partner with MLOps and Engineering to ensure models are robust, scalable, and production-ready (testing, alerts, drift monitoring, retraining pipelines).

Data analytics & insights

• Perform deep-dive analyses on fraud trends, partner behavior, and risk patterns to inform model strategy and business decisions.
• Translate analytical findings into actionable recommendations for Product, Marketing, and Finance stakeholders.
• Build dashboards and reports to communicate model performance, fraud impact, and risk metrics to leadership.

Cross-functional collaboration

• Work closely with Product, Engineering, Compliance, and Finance to scope requirements, prioritize work, and align on success metrics.
• Communicate technical work clearly to non-technical audiences; present findings and tradeoffs in planning forums and reviews.
• Contribute to a culture of experimentation, documentation, and knowledge sharing within the Data Science team.

Requirements

Essential

• Experience: 5+ years in data science, ML, or advanced analytics, with at least 2+ years focused on fraud detection, risk modeling, or anomaly detection in production environments.
• Fraud & risk domain expertise: Demonstrated experience building and deploying fraud or risk models (classification, anomaly detection, time-series analysis, graph-based methods).
• Technical skills:
• Strong Python and SQL; proficiency with ML libraries (scikit-learn, XGBoost, LightGBM, or similar).
• Experience with feature engineering, model evaluation (ROC/AUC, precision-recall, cost-sensitive learning), and handling imbalanced datasets.
• Familiarity with production ML workflows (versioning, monitoring, A/B testing, model retraining).
• Analytical rigor: Strong foundation in statistics and ML; ability to design experiments, validate models, and interpret results with business context.
• Communication: Ability to translate complex technical work into clear insights for stakeholders; experience presenting to cross-functional teams.
• Education: Bachelor's in a quantitative field (CS, Statistics, Math, Engineering, or similar); Master's/PhD preferred.

Preferred / Nice to have

• Experience in affiliate marketing, ad tech, or e-commerce fraud (attribution fraud, click fraud, lead validation, coupon abuse).
• Familiarity with browser extension detection, fingerprinting, or device/user identity resolution.
• Experience with graph analytics or network-based fraud detection (community detection, link analysis, behavioral clustering).
• Knowledge of privacy-preserving ML techniques or working with privacy-constrained data.
• Experience with real-time or near-real-time scoring and low-latency deployment (e.g., REST APIs, streaming pipelines).
• Familiarity with GCP tools (BigQuery, Vertex AI, Cloud Run) and/or Databricks/Spark for large-scale data processing.
• Exposure to rule engines, decision trees, or hybrid rule-ML systems for compliance and risk workflows.

What sets you apart

• Adversarial thinking: You understand how fraudsters operate and can anticipate evasion tactics and evolving attack vectors.
• Pragmatic delivery: You balance rigor with speed, prioritizing MVPs and iterative improvement over perfection.
• Business impact orientation: You focus on measurable outcomes (fraud loss reduction, false positive rates, operational efficiency) and communicate ROI clearly.
• Comfort with ambiguity: You thrive in evolving problem spaces, defining your own roadmap when fraud patterns shift or new threats emerge.
• Collaboration and influence: You build trust across teams and can drive adoption of your models through enablement, documentation, and clear storytelling.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

The Ideal Candidate

You have three or more years of experience in producing product-related content, preferably within SaaS technology, digital auth or payments sectors. You excel at translating complex technical information into clear, accessible content for diverse audiences, from customer service representatives through technical administrators. Proactive and inquisitive, you are comfortable engaging with engineers and technical staff to distill key insights. You are adept at both structuring and creating content across various media, including training materials, specifications, guides, video transcripts, and schematics. Collaborative by nature, you thrive in a team environment and effectively coordinate with teams to deliver cohesive and impactful product communications.

The Role

As a Product Content Specialist, you will:

• Develop and maintain a deep understanding of our card payment authentication products (incl. 3DS ACS, 3DS Server MPI, 3DS Directory Server), fraud risk intelligence products (signal and rules processing) and customer authentication products (biometrics, device signals, customer identity, OTPs, etc.)
• Create and structure high-quality, engaging content that effectively communicates product features, benefits, and usage to a variety of audiences.
• Think like a business analyst to proactively gather the right information through interacting with developers, technical documents, and other resources, to achieve outcomes.
• Balance tasks such as coordinating inputs from others, developing drafts, synthesizing complex concepts into understandable forms, and presenting ideas for deliberation before formalizing content.
• Tailor content to meet the needs of different audiences (personas) and stakeholders, ensuring clarity and relevance.
• Collaborate closely with your manager, a technical writer and a graphic designer to produce cohesive and visually appealing content.
• Contribute to the development of training materials, product guides, product specifications, customer communications, video scripts, schematics, and more.
• Continuously seek opportunities to improve content quality and effectiveness.

Responsibilities

• Content Creation: Produce clear, concise, and engaging product content for various audiences and platforms, including but not limited to product guides, training courses, reference portals, animation transcripts and customer communications.
• Content Governance: structure, organize and maintain all published product materials on the Entersekt Knowledge Centre (online reference portal).
• Information Gathering: Actively seek out information from internal wiki resources, engineers and technical personnel to inform content development.
• Concept Synthesis & Structuring: Distill complex technical concepts into an understandable structure and product messaging. This may include supporting diagrams, visuals, or customer communications.
• Management & Coordination: Manage collaboration with team members and stakeholders to ensure content accuracy and consistency. Balance multiple tasks including drafting, reviewing, and finalizing content, while meeting deadlines.
• Stakeholder Communication: Present concepts to management for deliberation and incorporate feedback effectively.
• Quality Assurance: Edit and proofread content to maintain high standards of quality and professionalism.

Skills and Experience

Successful candidates for this role will generally possess the following qualifications and skills:

• Experience: 3+ years in product content creation, preferably in SaaS technology or payments industries.
• Technical Acumen: Ability to understand, structure and communicate complex digital products and authentication methods. 
• Proactive Inquiry: Skilled at asking pertinent questions to extract necessary information from technical teams.
• Writing Skills: Exceptional writing and editing abilities, with a focus on clarity and audience engagement.
• Industry Knowledge: Familiarity with, or ability to learn quickly about, digital 3DS products, fraud risk products and customer authentication products.
• Audience Adaptability: Proven ability to tailor content for various audiences and comprehend their unique needs.
• Collaboration: Strong track record of working effectively within cross-functional teams.
• Tools & Software: Highly proficient in Office 365 across Word, PowerPoint, Excel and OneDrive. Proficiency with technical content writing like Markdown and PlantUML preferred. Understanding of Gitlab and VuePress hosting is a plus.
• Education: Bachelor’s degree. 

Personality Attributes

• Communicative: Excellent interpersonal skills with the ability to articulate ideas clearly and effectively.
• Inquisitive: Naturally curious and unafraid to seek clarification to fully understand complex topics.
• Self-Reliant: Able to independently gather and synthesize information without over-reliance on others.
• Detail-Oriented: Meticulous attention to detail in all aspects of work.
• Organized: Strong organizational skills, capable of managing multiple priorities and projects.
• Proactive: A strong sense of initiative and the ability to work independently.
• Creative: Innovative thinker who can bring fresh ideas to content development.
• Adaptable: Flexible and able to thrive in a fast-paced, dynamic environment.

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As a Senior Software Engineer, Tech Lead for Data Systems, you will lead a squad of engineers focused on designing, building, and maintaining data systems that are maintainable, reliable, and understandable at scale. You will set technical direction, own squad-level delivery outcomes, and manage the health and growth of your team - all while remaining a strong hands-on engineering contributor.

This role is centered on designing resilient distributed systems, including handling retries, partial failures, backpressure, and consistency tradeoffs. You will set the bar for clear interfaces, strong tests, and solid observability (metrics and tracing) so our systems are easy to run, debug, and evolve - and hold the team to that bar consistently.

You are expected to function as the primary technical and people leader for your squad: breaking down complex problems into well-defined units of work, driving planning and cross-team alignment, governing releases and stability, and developing your direct reports through coaching and feedback.

This is a software engineering leadership role, not a data analysis/statistical role or an ETL/SQL-focused role.

Essential Responsibilities

• Own squad-level delivery, technical direction, and outcomes (quality, stability, deadlines) across multiple workstreams
• Provide direct people management: coaching, performance feedback, career development, delegation, hiring input, and team health
• Set and align technical approach for the squad; make or drive key decisions, resolve cross-engineer disagreements, and ensure designs fit architecture and guidelines
• Drive coordination to meet quarterly objectives - work breakdown, sequencing, dependency management, and alignment with stakeholders across a distributed team
• Serve as the final accountable approver for PRs, release readiness, point releases, and build/stage stability; ensure operational discipline is followed
• Own timely incident response patterns, drive follow-up, ensure preventative actions happen (not just fixes), and improve processes to reduce recurrence
• Set engineering standards for the squad (documentation expectations, review rigor, testing discipline, quality bars) and ensure consistency
• Break down complex data logic into small, testable units and model this practice for the team
• Instrument systems with strong observability - metrics and tracing - to support debugging and operational confidence
• Develop code both independently and while pair programming

This is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications

Education & Experience

• Completed B.S. in Computer Science, Engineering, or related field, or equivalent professional experience
• 4+ years of Software Development experience, including experience leading or tech-leading a team

Technical Skills (Non-Negotiable)

• Comfort and proficiency in a typed language such as Java, Scala, or Kotlin
• Strong software engineering habits: modularity, testing, abstraction
• Proven ability to set and evolve technical direction for a squad or workstream
• Knowledge of software design patterns and the ability to select and implement the right pattern for a given problem
• Experience with Test-Driven Development (TDD) and building meaningful test suites
• Familiarity with Continuous Integration / Delivery methods, tooling, and integrations

Competencies

• Strong analytical thinking and problem-solving skills
• People leadership - ability to coach, give feedback, and develop engineers at varying levels
• Ability to drive planning, sequencing, and cross-team alignment across a distributed team
• Attention to detail and commitment to raising and maintaining quality standards for the team
• Critical thinking and creative problem-solving
• Ability to communicate clearly and show engagement in both remote and in-person meetings; comfortable presenting technical direction to stakeholders

Work Requirements

• Must be willing to work 2 days per week in office for collaboration with the team
• Currently based locally in Cape Town or willing to relocate

Nice-to-Have Qualifications

• Curiosity about distributed data systems (Spark experience is a plus, but not required)
• Experience breaking down complex data logic into small, testable units
• Exposure to any Google Cloud technology
• Experience with large-scale data processing systems
• Experience with monitoring, alerting, and production support
• Open-source contributions

What We're Looking For in a Teammate

• Curious - asks good questions, seeks to understand the "why" behind decisions
• Flexible - willing to change direction when priorities shift
• Hungry - a self-starter who takes initiative and owns their work and their team's outcomes
• Humble - open to feedback, eager to learn and grow, and models this for their reports
• Communicative - shows engagement and clarity in both remote and in-person settings
• Accountable - takes ownership of commitments and outcomes at both the individual and squad level

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products Performance (affiliate), Creator (influencer), and Advocate (customer referral) unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your role at impact.com:

As a Finance Intern at impact.com, you will start your career in the dynamic world of Finance. We're looking for detail-oriented, motivated individuals to join our Global Finance team.
This is your opportunity to learn and adapt within a fast paced, high responsibility environment.

You will gain hands-on experience, working with a diverse team, and making a real impact. This is a rotational-style opportunity meant for a curious, detail-oriented individual who wants to understand how a single operational transaction moves through the business and eventually hits the general ledger. The ideal candidate is able to work independently and accurately, with a high degree of professionalism. This will be a 12-month, hybrid internship.

What you'll do:

Corporate Accounting: 

• Support the Corporate Accounting team by performing daily cash matching, ensuring all bank activity aligns with internal records. Investigate discrepancies between bank statements and ledger entries, working to resolve "breaks" in real-time.
• Maintain high standards of accuracy in our financial systems to ensure a "clean" month-end close process

Financial Operations: 

• Cross functional learning of our financial operations processes through accounting for the transactional activity in your support of the cash accounting, including collaborating with the various financial operations teams to understand inputs into the cash activity. 
• Opportunity to transition over into the various financial operations streams to provide support in those specific silo’s depending on the needs of that function.
  
  
• Professional & Personal Growth: Develop crucial skills to enable progression within the corporate finance and financial operations work streams. In addition, you will gain access to finance networks and mentors offering guidance and support.

What you bring:

• Professional traits: Self-driven with a Positive attitude, displaying good time management and organizational skills. Having the ability to communicate with internal peers and stakeholders.
  
  
• Attention to Detail: A keen eye for accuracy with the ability to analyse financial data and apply it to financial systems.
  
  
• Digital Savvy: Experience in navigating Microsoft and Google suite applications.
  
  
• Independent and Collaborative: Ability to work autonomously and within a team.
  
  
• Adaptability: Comfortable working under pressure and meeting tight deadlines.
  
  
• Degree / qualifications:
  
  
• Tertiary level qualification in Financial Accounting / Commerce / Economics or Business Administration
  
  
• Studying towards Honors or Masters within Finance would be advantageous
  
  
• Completed Data analytics, advanced systems, or Business leadership certifications would be advantageous

Benefits and Perks for interns:

• Casual work environment, including hybrid work environment
• Flexible work hours
• Training & Development
  • • Learning the advanced partnership automation products
    • Coursera
• Internet Allowance
• Free Affiliate & Partnerships Industry Fundamentals Certification by PXA

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

#LI-ND1

About us: 

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. We don’t do memecoins.

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

In Luno’s customer-focused environment, the Workforce Analyst plays a key role in driving operational excellence through data, insights, and planning. You will create, maintain, and continuously improve schedules and forecasts to enable the achievement of service-level goals while ensuring the best possible experience for both customers and our Customer Success teams.

You’ll use your analytical expertise and scenario-based thinking to help Luno stay ahead of changing customer behaviors and global crypto trends. This means not only reacting to volume changes but anticipating them—collaborating closely with Customer Success leadership and global WFM peers to ensure our plans are flexible, data-informed, and future-ready.

You’re an analytical problem solver who thrives in a fast-paced, high-energy environment and can translate data into clear operational decisions. You bring strong communication skills, curiosity, and a continuous improvement mindset that helps shape how we work today and how we plan for tomorrow.

Your mission will involve:

• Serving as a subject-matter expert on workforce optimisation and capacity planning.
• Ensuring service level targets are consistently achieved through accurate forecasting, scheduling, and proactive planning.
• Building and maintaining forecasting models that account for historical data, customer trends, seasonality, and external market factors (including crypto market activity).
• Developing scenario-based plans to anticipate potential surges, downtime, or unexpected events, ensuring we are operationally prepared for varying demand scenarios.
• Maintaining, testing, and improving our scheduling software and workforce tools.
• Conducting data analysis to identify opportunities for improved coverage, productivity, and cost efficiency.
• Collaborating with Customer Success leadership and Team Leads to review scheduling effectiveness and adjust approaches based on feedback, performance trends, and evolving customer needs.
• Reporting on key workforce metrics such as Service Level, Forecast Accuracy, AHT, Shrinkage, Coverage, and CPH, and providing insights and recommendations.
• Continuously reviewing and refining WFM processes to enhance flexibility and responsiveness to market and business changes.
• Monitoring intraday performance, identifying real-time risks or opportunities, and making actionable recommendations.
• Maintaining and approving time-off requests, tracking attendance, and managing non-productive time to ensure optimal staffing balance.

In your first six months, you will:

• Build strong partnerships with the Customer Success and WFM teams across regions to understand operational needs and planning nuances.
• Support the implementation of an enhanced WFM framework, evaluating tools and processes for greater accuracy and agility.
• Lead scenario-based forecasting reviews, linking crypto market activity and customer engagement trends to potential demand impacts.
• Create data visualisations and dashboards that help stakeholders quickly understand performance trends and planning outcomes.
• Contribute to continuous improvement projects focused on schedule optimization, forecasting precision, and global capacity alignment.

The ideal Lunaut for this role:

• 2+ years Workforce Management experience, preferably in a multi-region or high-growth environment.
• Strong analytical background with the ability to translate complex data into actionable insights and recommendations.
• Experience using forecasting and scheduling tools, as well as proficiency in Google Sheets, Excel, or BI tools (e.g. Looker).
• Demonstrated ability to plan for different operational scenarios and model the impact of business or market changes.
• Collaborative mindset — comfortable engaging with stakeholders at all levels to align plans and drive improvements.
• Detail-oriented and proactive with excellent problem-solving, time management, and communication skills.
• Adaptable to change, resilient under pressure, and passionate about improving processes and finding smarter ways of working.

 Life at Luno:

• Forward-thinking and ambitious team that values diversity, hard work, and the continuous quest for excellence.
• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Improve body and mind, with excellent private medical insurance. 
• Access to Learnably and our additional learning platforms for your personal and professional development.
• Generous maternity / paternity and even paw-ternity for your furry friend.
• Annual Inspiration Day
• A collaborative, friendly work community, with regular social events
• Free access to Headspace – a full library of guided meditations, sleep stories, and music.
• 0 fees with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Mission

We’re on a mission to help more people thrive in tech — becoming the central place for software makers to build great careers and for companies to build winning teams.

Within the Marketing team at OfferZen, our focus is to grow and engage our community of developers and companies through valuable content, events, reports, tools, and campaigns.

Design plays a key role in this — it’s how our brand shows up in the world, how we stay distinct in a market that often looks the same, and how we move from ideas to impact at pace.

As a Marketing Graphic Designer, your mission is to bring our brand to life across the full funnel while helping us scale how we design and deliver — through high-quality creative, reusable systems, and well-executed brand touchpoints like swag and events.

About the role

This role is focused on strong execution with room to grow. *Please note: This is a 12-month contract role that requires occasional visit to our Cape Town office. 

You’ll work closely with the marketing team and alongside a design lead, taking ideas and turning them into clear, high-quality visual outputs across campaigns, content, and brand touchpoints.

A key part of the role is not just delivering assets, but helping us move from one-off design work toward a more scalable system — through templates, reusable assets, and consistent visual patterns.

You’ll also play an important role in bringing the brand to life beyond digital — owning how swag is designed, produced, and delivered across campaigns and events, and helping build simple, reliable systems that ensure quality, consistency, and readiness at scale.

Outcomes

• We consistently ship high-quality, on-brand creative across campaigns, content, and community
• Design is no longer a bottleneck for marketing delivery
• We are building a growing library of reusable assets (templates, illustrations, components)
• The OfferZen brand feels consistent, distinct, and recognisable across all touchpoints
• The team is empowered with templates and tools to self-serve where appropriate
• OfferZen Swag is high-quality, on-brand, and event-ready at all times, supported by efficient systems for inventory, ordering, and cost control

Responsibilities

Design and deliver high-quality visual assets across a range of marketing needs:

• Ad creatives for paid campaigns
• Campaign collateral (banners, landing visuals, email assets)
• Blog, report, and social media creatives
• Sales and internal enablement materials
• Event and community assets
• Swag (t-shirts, stickers, print materials, etc.)

Contribute to improving how we design over time:

• Create and maintain templates to reduce from-scratch work
• Support the development of our illustration and asset library (e.g. dinocorn system)
• Apply and maintain consistency across all outputs
• Iterate on feedback and continuously improve the quality and impact of designs

Own the swag system:

• Manage swag ordering end-to-end (quotes, suppliers, approvals, timelines)
• Maintain accurate swag inventory and run regular stock takes with help of our office manager
• Ensure swag is shipped on time events, campaigns, and candidate placements with the help of our office manager
• Ensure all events are fully prepared with the right swag, in the right quantities, on time
• Identify opportunities to simplify and standardise the swag system (cost effective options, reusable designs, better processes)

What will make you a good fit

We’re looking for someone with strong design fundamentals who wants to grow into a more senior designer or marketer over time.

Core requirements:

• 2-3 years experience in graphic design
• A strong portfolio that demonstrates layout, typography, illustration and visual clarity
• Proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign)
• Capable illustrator, able to generate on brand assets
• Comfortable designing across multiple formats (digital and print)
• Super organised, proactive and detail-orientated 

Nice to have:

• Experience designing for marketing or brand 
• Exposure to templates or design system
• Familiarity with Figma or similar tools
• Ability to animate / create motion graphics
• Basic knowledge of AI implementation in design workflows

How you work

• You care about clarity and craft, not just aesthetics
• You’re comfortable working from briefs and iterating on feedback
• You have strong attention to detail and take pride in polished output
• You’re proactive and look for ways to improve how things are done
• You’re curious and invested in growing your skills over time

The OfferZen Story

OfferZen is on a mission to improve the experience of finding work for people involved in making software, from developers to designers and data scientists through the utilisation of our world class online recruitment marketplace. We do this by flipping the traditional recruitment model on its head and getting companies to reach out to candidates with upfront offers.

Over the last 10 years, we have managed to make a large dent in the South African online tech recruitment marketplace - and we're speeding up. One in five developers in South Africa will use OfferZen to look for a job each year, and we're on a mission to elevate local talent on the global stage.  

What it's like to work here:

We love to do fun stuff together. We are focused on building a connected tribe and a sense of belonging. We value unique and diverse approaches and ensure we create opportunities to share and learn from each other. We have regular online events, show and tells and a book club as well as regional and annual off-site events. 

We're dedicated to authenticity: We treat people as people, caring personally and speaking openly. We foster low-ego behaviour - we own our mistakes as well as our victories. We're never about blame. We're always about honesty, learning and continuous improvement. We ensure lots of transparency and visibility. From OKRs and strategy to analytics and company performance numbers, it's all available for you to see and understand.

We're passionate about learning and levelling up: Everyone at OfferZen strives for a growth mindset. We read books, listen to podcasts, share expertise obsessively, then take on hard challenges with smart guidance and support. When things go wrong, we look for the learning and how to improve.

We’re all about balance: We believe that maintaining a healthy balance between home and work is the key to feeling happier and more productive. This is where hybrid work and flexibility come in. We also offer 24 days of leave a year which are available to use from the time you start.

About the role

We are looking for a dynamic, results-driven Media Sales Executive to join our commercial team in Cape Town ahead of a major upcoming sports tournament. This is a dual-function role that combines advertising and broadcast commercial sales with subscription package marketing, offering an exceptional opportunity to work at the intersection of sports, media, and business development.

The successful candidate will be responsible for driving revenue through the sale of on-air commercial slots, broadcast advertising, and digital media placements, while simultaneously developing and executing strategies to grow our subscriber base for tournament coverage packages.

What you'll be doing

Commercial Advertising Sales

• Sell advertising slots tied to tournament broadcast coverage
• Identify, approach, and convert prospective advertisers, sponsors, and brand partners
• Develop bespoke advertising packages and proposals tailored to client objectives and budgets
• Manage the full sales cycle from prospecting through to contract signature and fulfilment
• Collaborate with production and scheduling teams to ensure delivery of sold commercial inventory
• Maintain an active pipeline and consistently meet or exceed project, monthly and quarterly revenue targets

Subscription Package Sales & Marketing

• Design, promote, and sell subscription packages providing access to live and on-demand tournament content
• Build go-to-market strategies for subscriber acquisition, including digital campaigns, partnerships, and direct outreach
• Manage relationships with existing subscribers and develop retention strategies to minimise churn
• Work closely with the marketing team to create compelling messaging, collateral, and campaigns for subscriber growth
• Track and analyse subscription KPIs, providing regular reporting to senior management
• Identify and develop B2B subscription opportunities with hospitality, sports bars, corporates, and fan club

Relationship Management & Business Development

• Build and maintain strong, long-term relationships with media agencies, brands, and industry stakeholders
• Represent the organisation at industry events, networking functions, and tournament-related engagements
• Collaborate cross-functionally with editorial, marketing, digital, and broadcast operations teams
• Stay current on market trends, competitor activity, and emerging advertising formats in the sports media landscape

What you'll bring

• Minimum 3 years of proven experience in media sales, with a strong track record of hitting revenue targets
• Demonstrated ability to sell advertising or sponsorship within a broadcast and/or digital media environment
• Strong commercial acumen with experience structuring, negotiating, and closing complex deals
• Excellent verbal and written communication skills in English
• Self-motivated, target-driven, and highly organised with the ability to manage multiple accounts simultaneously
• Proficiency with CRM tools and Microsoft Office / Google Suite
• Valid driver's licence and willingness to travel within South Africa as required

Even better if

• Experience in sports media sales — including broadcast rights, sports sponsorships, or stadium/event advertising
• Familiarity with subscription-based or OTT (over-the-top) platform sales and marketing
• Existing network within the South African media, agency, or sports industry
• Understanding of digital advertising ecosystems including programmatic, social, and video advertising
• Relevant tertiary qualification in Marketing, Business, Communications, or a related field

What's in it for you

• A competitive salary + individual performance based bonuses every quarter
• 20 days annual leave + public holidays
• Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
• South African employment contract
• Referral bonuses & flash bonuses
• Top of the line equipment
• Annual company retreats to provide great internal networking opportunities

About the role

We’re looking for a Mid-Senior Social Media Manager to lead social strategy and execution across Sporty, with a strong focus on media and broadcasting and performance-driven social media.

You’ll be responsible for making our social presence feel fast, local, relevant and high-impact, while ensuring content drives both community growth and business outcomes.

This is a hands-on role with real ownership: you’ll collaborate closely with Marketing, Product, Brand, Design, Content, BI and Country teams, combining creativity with sharp performance thinking.

What you'll be doing

Social Strategy & Execution

• Build and execute social strategies, aligned with global brand guidelines and priorities

• Own the social calendar around major football moments (EPL, UCL, LaLiga, AFCON, World Cup qualifiers, etc.)

• Translate football narratives into daily content that wins attention and drives conversation

Content & Community Growth

• Create and publish content across platforms (Instagram, TikTok, X, Facebook, YouTube Shorts, Telegram, etc.).

• Manage community engagement: comments, DMs, escalations, sentiment and moderation.

• Execute real-time/reactive content around match days, breaking news, controversies, memes and trends.

Brand Growth

• Support Sports Media storytelling through Sporty formats: highlights-style narratives, football culture content, commentary-driven moments, and personality-led publishing.

• Help scale repeatable content series with strong retention and community hooks.

Creators, Partnerships & Local Relevance

• Work with influencers, creators, tipsters and sports personalities to drive reach and credibility.

• Support paid + organic campaign activations with marketing teams.

• Spot local relevance opportunities across Spanish-speaking and global football audiences.

Reporting & Performance

• Track KPIs: reach, engagement, follower growth, CTR, conversions, retention, and sentiment.

• Deliver weekly/monthly reporting with insights and next actions.

• Run testing frameworks to continuously improve formats, hooks, timing and distribution.

Cross-Functional Collaboration

• Coordinate with designers, editors, content creators and country teams for speed + quality.

• Support junior teammates when needed with feedback and guidance.

• Keep workflows clean, efficient and scalable.

What you'll bring

• 3–6+ years experience in social media (ideally sports media or football content)

• Strong understanding of sports betting culture and what drives community + conversion

• Deep football knowledge + love for the sport

• Excellent platform instincts across TikTok/IG/X/FB/YouTube Shorts

• Confident using analytics to improve performance and decision-making

• Strong stakeholder management and ability to move fast in a high-output environment

What’s in it for you

• A competitive salary + individual performance based bonuses every quarter

• 28 days paid annual leave

• Our core working hours are 10am-3pm in your local time zone with flexibility outside of this

• Referral bonuses & flash bonuses

• Top of the line equipment

• Annual company retreats to provide great internal networking opportunities

About the role

The Risk and Fraud Analyst will be responsible for investigating and monitoring queues with defined rules. This role requires a proactive, detail-oriented, creative, fast thinking individual who can work independently, collaborate effectively, and drive results. The role is shift based to ensure the corrective detection and prevention of fraud rules within the business. Ensuring the fraud alerts on the back office system are actioned promptly to minimize loss. 

What you'll be doing

• Willingness to work in a dynamic, high growth environment and should be willing to work shifts during the week, weekends and holidays
• Monitor various queues and define corrective and preventive actions
• Ensure all agreed timelines for investigations are met
• Maintain a customer-centric throughout the process lifecycle
• Monitor the quality investigations and that strong customer service and root cause analysis has been applied during the investigation
• Analyse documents, e.g ID, passports. Identify any fabricated documents
• Engage with stakeholders to improve processes
• Identify gaps within the process and systems and provide suggestions to mitigate the risk

What you'll bring

• 2 years experience within the Gambling industry
• 2 to 3 years experience in fraud prevention, detection, and investigation
• Problem-solving and analytical experience
• Strong communication and interpersonal skills

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.

About the role

The Affiliate Associate, with a focus on social media, is responsible for reviewing and monitoring SportyBet’s network of influencers, creators, and affiliates - while also growing and maintaining SportyBet’s social community across multiple platforms. Hybrid position located in our Century City, Cape Town offices. 

What you'll be doing

• Build, manage, and maintain strong interactions with influencers, creators, tipsters, and affiliate partners through a social online community
• Identify and reach out to new affiliates and creators through social media platforms and digital communities
• Develop, maintain, and strengthen SportyBet’s online affiliate and social community presence by fostering authentic, consistent engagement and representing the brand positively across all relevant channels and platforms
• Manage influencer/creator pages, monitor their online activity and performance, and provide ongoing feedback and support to maximise results
• Track and analyze social media trends, community sentiment, and affiliate performance to identify opportunities for growth and improvement
• Support and strengthen SportyBet’s relationships within the wider online sports community, ensuring consistent tone, professionalism, and authenticity in every interaction

What you'll bring

• Strong understanding of major social media platforms (X/Twitter, Instagram, TikTok, Telegram, etc.) and international online community culture
• Solid grasp of social media trends, sports culture, and sports betting fundamentals (markets, odds, fan engagement)
• Excellent communication and relationship-building skills
• Passion for sports, digital engagement, and community development
• Self-motivated, proactive, and adaptable in a fast-paced environment
• Strong copywriting and content creation abilities
• Creative thinker with a data-driven mindset and attention to detail
• Highly organised with the ability to manage multiple projects and channels simultaneously
• Strong collaboration skills and comfort working across teams

Even better if

• Experience in the sports betting, sports media, or gaming industry.
• Experience working with influencers, creators, or affiliate programs.
• Familiarity with analytics tools (e.g., Meta Insights, TikTok Analytics, YouTube Studio).
• Basic design and video editing skills (Canva, CapCut, Adobe Creative tools, etc.).

What’s in it for you

• A competitive salary + individual performance based bonuses every quarter
• 20 days annual leave + public holidays
• Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
• South African employment contract
• Referral bonuses & flash bonuses
• Top of the line equipment
• Annual company retreats to provide great internal networking opportunities

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.

Data Analyst - Cape Town

We’re looking for a Data Analyst to join our team here at ClearScore in Cape Town. You will join the team in delivering insight, analysis and recommendations which allow ClearScore to rapidly scale and deliver a seamless experience for our users. Analysts play a key role within ClearScore, driving strategy and key decision-making, which ultimately benefits our users, partners, and other teams within the business. 

ClearScore has an amazing analytical community which includes Data Analysts, Scientists and Engineers. The community works collaboratively to ensure a landscape in which team members can develop their full potential and deliver maximum business impact.

ClearScore is both a free credit score and report service and the UK’s leading consumer credit marketplace. In this role, you will play a key role in global analytics and insight generation across key marketing and registration initiatives - owning performance measurement, driving experimentation and strategy to unlock user-scale and revenue growth.

For more information on our tech stack check out our 2026 Tech Radar , how we work is summarised in our Engineering Principles and we have many other Tech Blogs on Medium.

What you will be doing:

• Partner with Marketing, Product and Commercial teams to generate insights that shape our marketing strategy and decision-making.
• Design and analyse experiments to improve user experience, volume and maximise user value generation
• Conduct deep-dive strategic analyses to identify growth opportunities across the marketing funnel.
• Presenting your analysis or recommendations to stakeholders at various levels across the business

Skills we'd love you to have

• You must possess SQL and Excel skills. Knowledge of dbt, python, and analytical tools such as Amplitude is a plus
• Experience using Domo or other data visualisation tools such as Tableau
• Strong critical thinking skills; being able to evaluate challenging and nuanced data to draw conclusions, build opinions and recommendations
• Strong quantitative and numerical skills
• Ability to plan and prioritise your own workload with a global analytics team
• You have a desire to learn and enjoy working collaboratively, with a desire to contribute to our culture.
• You do not need to fit into a stereotype: we are really committed to closing our gender gap and are actively trying to create an environment where you as an individual can thrive.

ClearScore is on a mission to make the world of personal finance clearer, calmer, and easier to understand. It starts with the free credit score and report but we're about to do so much more.

We want to take the complex financial decisions that people make in their lives and make them easier. We hold one of the biggest FinTech user bases in the world of over 22 million users but run ourselves like little start-ups. You're encouraged to challenge the status quo and fight for the better.

Since our launch in July 2015 in the UK we have expanded our product into South Africa in 2017, and Australia in 2020 and Canada in 2022. Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organization.

We trust you to manage your own time, so we offer flexible work and no fixed desk hours. We don't micromanage and believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.

We also have a super-fast and friendly interview process, which is more like having a friendly discussion than being put under a microscope or pressure. We want to know the real you and if you'd be a great fit for us. 

Benefits:

• Holidays – 20 paid holidays (plus public holidays) and a “duvet day” on your birthday
• Pension Fund contribution over and above salary
• Private Medical Insurance
• Eye Tests
• Medial Aid Benefit - over and above salary
• Continued investment into learning and development 
• Flexible work hours and the ability to work from home
• Flexible, generous, and personalised maternity and paternity plans
• Monthly team events and office days out that we get to choose, and company events at the end of each quarter and retro
• Employee Assistance Program
• ClearScore Support Hub
• Perkbox

Equal Opportunities

ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.

• Levels 1-5: Minimum 2 days per week in-office
• Level 6 and above: Minimum 3 days per week in-office

• Flexibility to manage your work and life
• Dedicated in-office days for team building and collaborative projects
• Office facilities (with plants!) designed for productive interactions
• Clear expectations and support for maintaining our hybrid schedule

takealot.com a leading South African online retailer, is looking for a highly talented Data Analyst to join our team in Cape Town.

We are a young, dynamic, hyper-growth company looking for smart, creative and hard-working people with integrity to join us.  We offer a market-related total remuneration package, a great work environment and a promise that you won’t be bored, as long as you are prepared for a challenge and want to build something great.

This role will report to the Senior Data Analyst.

Your responsibilities will include:

• Fetching data from internal data sources (using SQL) & preparing it for analysis (using Python & Google Sheets).
• Analysing datasets to answer questions posed by the Marketing Team: Ranging from deep dives into our data to brief analytical questions around our customers and brands.
• Preparing presentations for completed projects.
• Presenting weekly campaign analysis insights for Marketing activities.
• Delivering accurate analysis within tight deadlines.
• Creating, improving and automating marketing reports to assist managers with tracking performance.
• Collecting and analysing customer, marketing, and behavioural data.
• Analysing key metrics, and identifying opportunities to increase campaign performance.
• Developing and presenting learnings from your analyses, including actionable insights and recommendations.
• Assisting with the development and implementation of key marketing KPIs for budgets and plans
• Creating data visualisations and campaign performance reports.
• Monitoring and analysing digital media and marketing trends.
• Turning business questions into functional analyses to test theories.
• Develop, test & deploy Machine Learning models as required by the Marketing analytics Team.
• Conduct analytical support (Analysis requests for marketing and related teams) to generate valuable insight in understanding campaigns and performance
• Prepare and automate reports for analysis
• Assist with data project automation
• Work on forecast model improvements
• Budget / Plan assistance

Attributes required:

• Analytical and data-driven with a demonstrated ability to operate both strategically and tactically.
• Application of strong commercial insights in order to interpret, simulate and model customer behaviour.
• Excellent communication and presentation skills and ability to weave a coherent, compelling narrative around the available data.
• Experience presenting to Senior Management.
• Self-guided learner, self-starter, and curious and passionate about data. You immerse yourself in it and are excited to develop and enhance your marketing analytics skills.
• Ability to work independently, productively, proactively and follow through on all responsibilities to bring projects to a successful conclusion.
• Ability to translate business needs and goals into analytic approach and response
• Ability to work on and prioritise multiple projects that will impact the business at various levels.
• A high-energy with the ability to work in a fast-paced environment
• Solutions-oriented with a can-do attitude
• Highly organised and efficient, with an ability to work towards and meet tight deadlines
• Exceptional attention to detail
• Passion for the brand and customers

Qualifications and Experience:

• Relevant Degree in Statistics, Mathematics, Engineering or Business Science
• 5+ years work experience in an analytics environment.
• Extensive experience working with the Python & SQL programming languages.
• Experience using machine learning algorithms and building predictive models ( i.e. k-means clustering, logistic regression, linear regression) is advantageous
• Practical experience using Excel, Google Sheets for data analysis.
• 2+ years of experience using Looker [advantageous]
• 2+ years of experience using Big Query [advantageous]
• Experience using Google Analytics is advantageous
• Experience in Retail or e-commerce environment is advantageous.
• A grounding in marketing and communication principles

The Environment

• Takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it’s all in the execution after all.
• We love what we do and what we are creating
• We seek to Employ an Extra Ordinary Mind who:
• is forthright but respectful
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• able to think about problems from a business perspective using technical and product input
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com.
• thinks like an owner of the business.
• is SMART, has INTEGRITY and is HARDWORKING

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.

takealot.com a leading South African online retailer, is looking for a highly talented Data Analyst to join our team in Cape Town.

We are a young, dynamic, hyper-growth company looking for smart, creative and hard-working people with integrity to join us.  We offer a market-related total remuneration package, a great work environment and a promise that you won’t be bored, as long as you are prepared for a challenge and want to build something great.

This role will report to the Senior Data Analyst.

Your responsibilities will include:

• Fetching data from internal data sources (using SQL) & preparing it for analysis (using Python & Google Sheets).
• Analysing datasets to answer questions posed by the Marketing Team: Ranging from deep dives into our data to brief analytical questions around our customers and brands.
• Preparing presentations for completed projects.
• Presenting weekly campaign analysis insights for Marketing activities.
• Delivering accurate analysis within tight deadlines.
• Creating, improving and automating marketing reports to assist managers with tracking performance.
• Collecting and analysing customer, marketing, and behavioural data.
• Analysing key metrics, and identifying opportunities to increase campaign performance.
• Developing and presenting learnings from your analyses, including actionable insights and recommendations.
• Assisting with the development and implementation of key marketing KPIs for budgets and plans
• Creating data visualisations and campaign performance reports.
• Monitoring and analysing digital media and marketing trends.
• Turning business questions into functional analyses to test theories.
• Develop, test & deploy Machine Learning models as required by the Marketing analytics Team.
• Conduct analytical support (Analysis requests for marketing and related teams) to generate valuable insight in understanding campaigns and performance
• Prepare and automate reports for analysis
• Assist with data project automation
• Work on forecast model improvements
• Budget / Plan assistance

Attributes required:

• Analytical and data-driven with a demonstrated ability to operate both strategically and tactically.
• Application of strong commercial insights in order to interpret, simulate and model customer behaviour.
• Excellent communication and presentation skills and ability to weave a coherent, compelling narrative around the available data.
• Experience presenting to Senior Management.
• Self-guided learner, self-starter, and curious and passionate about data. You immerse yourself in it and are excited to develop and enhance your marketing analytics skills.
• Ability to work independently, productively, proactively and follow through on all responsibilities to bring projects to a successful conclusion.
• Ability to translate business needs and goals into analytic approach and response
• Ability to work on and prioritise multiple projects that will impact the business at various levels.
• A high-energy with the ability to work in a fast-paced environment
• Solutions-oriented with a can-do attitude
• Highly organised and efficient, with an ability to work towards and meet tight deadlines
• Exceptional attention to detail
• Passion for the brand and customers

Qualifications and Experience:

• Relevant Degree in Statistics, Mathematics, Engineering or Business Science
• 5+ years work experience in an analytics environment.
• Extensive experience working with the Python & SQL programming languages.
• Experience using machine learning algorithms and building predictive models ( i.e. k-means clustering, logistic regression, linear regression) is advantageous
• Practical experience using Excel, Google Sheets for data analysis.
• 2+ years of experience using Looker [advantageous]
• 2+ years of experience using Big Query [advantageous]
• Experience using Google Analytics is advantageous
• Experience in Retail or e-commerce environment is advantageous.
• A grounding in marketing and communication principles

The Environment

• Takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it’s all in the execution after all.
• We love what we do and what we are creating
• We seek to Employ an Extra Ordinary Mind who:
• is forthright but respectful
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• able to think about problems from a business perspective using technical and product input
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com.
• thinks like an owner of the business.
• is SMART, has INTEGRITY and is HARDWORKING

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.

takealot.com, a leading South African online retailer, is looking for a highly talented Senior Analyst to join our team in Cape Town with a specific focus on TakealotMORE & Cross Group.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment, and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the Group Head: Customer Insights and Engagement

Your mission, should you choose to accept it:

TakealotMORE Analytics

• Own subscription growth forecasting, including detailed component-level predictions (free-to-paid conversions, reactivations, cancellations, tier migrations)
• Create and maintain dashboards and reports tracking subscription KPIs, member behaviour, and service utilisation
• Collaborate with data engineering teams to improve subscription attribution measurement and reporting
• Conduct root-cause analyses of subscription metric variances and performance changes
• Analyse subscription customer lifetime value, retention patterns, and churn drivers
• Develop data-driven recommendations for subscriber growth strategies and retention initiatives
• Build predictive models to identify at-risk subscribers and growth opportunities
• Design and analyse A/B tests to optimise subscription experience and conversion funnels

Cross Group Analytics 

• Own cross-platform growth forecasting, including detailed component-level predictions
• Develop and maintain attribution frameworks for cross-platform customer journeys and acquisition paths
• Create and maintain dashboards and reports tracking cross-platform rates, attribution and customer behaviour across cohorts.
• Investigate cross-platform performance issues and variances through root-cause analysis
• Conduct cohort analyses, tracking customer behaviour and value creation across the ecosystem
• Map customer interactions across Takealot and Mr D to identify cross-selling and migration opportunities
• Create actionable customer segmentation strategies for targeted marketing and product initiatives

TakealotMORE & Cross Group Marketing Performance 

• Measure and optimise marketing campaign performance across the full funnel for TakealotMORE and cross-platform initiatives
• Drive ROAS (Return on Ad Spend) optimisation recommendations for marketing investments
• Establish marketing performance accountability frameworks with measurable growth targets
• Conduct comprehensive new subscriber and customer acquisition analytics, including acquisition cost and performance optimisation
• Track and optimise cross-platform marketing attribution and impact
• Develop marketing attribution frameworks to track customer acquisition and conversion across subscription marketing channels
• Create marketing performance dashboards tracking campaign-driven subscription metrics and acquisition patterns
• Conduct competitive intelligence analysis to inform cross-group marketing strategies and positioning
• Develop and maintain marketing budget allocation frameworks and ROI measurement standards
• Lead marketing performance reviews and accountability reporting across the group

Strategic Analysis & Collaboration

• Collaborate with data engineering and analysts in the business units to ensure data quality, accessibility and correct attribution measurement
• Partner with Marketing, Product, and Technology teams on cross-platform growth and marketing optimisation
• Prioritise and manage analytics/BI requests and backlog; produce executive reports for marketing and growth performance
• Document analytical methods, technical specifications and processes; drive process improvement and knowledge management
• Lead analytical strategy and methodology development across TakealotMORE and Cross Group initiatives
• Present findings and recommendations to senior stakeholders, including marketing leadership and C-suite

Qualifications and Experience:

• Relevant postgraduate qualification in Statistics, Mathematics, Computer Science, Economics, or a related quantitative field
• 5-7 years of analytical experience in commercial analytics, management consulting, market research, or similar roles
• Experience with growth target setting and performance accountability reporting
• Experience handling large datasets and building business models
• Experience with subscriptions and/or cross-platform businesses
• Experience developing marketing performance frameworks and accountability systems
• Retail/e-commerce or data science exposure is beneficial
• Experience in cross-functional collaboration with marketing, product, and technology teams
• Marketing analytics experience, including campaign performance, attribution modelling, and ROAS optimisation

Skills, Knowledge and Abilities Required:

Core Technical Skills

• Advanced SQL and R or Python
• Experience working with Google BigQuery (GBQ) and Looker (or similar platforms)
• Google Analytics expertise and certification advantageous
• Advanced statistical methods, hypothesis testing, experimental design, and research methodology
• Machine learning techniques, forecasting model development, and advanced modelling techniques

Marketing & Analytics Expertise

• Marketing attribution modelling and cross-channel attribution
• Customer journey analytics, LTV modelling, cohort analysis, segmentation
•  A/B testing design and analysis for both product and marketing initiatives
• ROAS analysis and marketing performance measurement
• Marketing automation platforms and MarTech stack management
• Brand tracking and market research methodologies
• Marketing performance framework development and accountability system design
• Budget optimisation and allocation modelling
• Customer acquisition cost modelling and optimisation

Business & Presentation

• Advanced presentation skills with Google Workspace (Sheets, Slides)
• Executive dashboard development and visual storytelling
• Strong data extraction/manipulation and technical documentation
• Marketing technology integration and process optimisation
• Ability to manage multiple analytical projects and stakeholder requests simultaneously
• Deep understanding of digital commerce KPIs, conversion funnels, and customer acquisition

Attributes Required:

• Advanced problem-solving abilities with strong diagnostic skills for root-cause analysis and hypothesis-driven investigation
• Deep understanding of e-commerce, subscription, and marketplace business models 
• Marketing performance accountability expertise with framework development capabilities
• Exceptional storytelling and presentation skills with the ability to influence stakeholders 
• Cross-functional leadership capabilities with strong stakeholder management and consensus-building skills
• Strong documentation mindset with focus on process improvement, automation, and knowledge management
• Ability to connect analytical insights to business strategy and drive data-driven decision making
• Self-guided learner with strong prioritisation skills, attention to detail under pressure, and a deadline-driven approach
• Can-do attitude with high energy, bias toward action, and passion for brand and customers

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, it's all in the execution after all. 
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking. 

If you meet the above you are an Extraordinary Mind so come and join us! 

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities to apply.

takealot.com, a leading South African online retailer, is looking for a highly talented Senior Analyst to join our team in Cape Town with a specific focus on TakealotMORE & Cross Group.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment, and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the Group Head: Customer Insights and Engagement

Your mission, should you choose to accept it:

TakealotMORE Analytics

• Own subscription growth forecasting, including detailed component-level predictions (free-to-paid conversions, reactivations, cancellations, tier migrations)
• Create and maintain dashboards and reports tracking subscription KPIs, member behaviour, and service utilisation
• Collaborate with data engineering teams to improve subscription attribution measurement and reporting
• Conduct root-cause analyses of subscription metric variances and performance changes
• Analyse subscription customer lifetime value, retention patterns, and churn drivers
• Develop data-driven recommendations for subscriber growth strategies and retention initiatives
• Build predictive models to identify at-risk subscribers and growth opportunities
• Design and analyse A/B tests to optimise subscription experience and conversion funnels

Cross Group Analytics 

• Own cross-platform growth forecasting, including detailed component-level predictions
• Develop and maintain attribution frameworks for cross-platform customer journeys and acquisition paths
• Create and maintain dashboards and reports tracking cross-platform rates, attribution and customer behaviour across cohorts.
• Investigate cross-platform performance issues and variances through root-cause analysis
• Conduct cohort analyses, tracking customer behaviour and value creation across the ecosystem
• Map customer interactions across Takealot and Mr D to identify cross-selling and migration opportunities
• Create actionable customer segmentation strategies for targeted marketing and product initiatives

TakealotMORE & Cross Group Marketing Performance 

• Measure and optimise marketing campaign performance across the full funnel for TakealotMORE and cross-platform initiatives
• Drive ROAS (Return on Ad Spend) optimisation recommendations for marketing investments
• Establish marketing performance accountability frameworks with measurable growth targets
• Conduct comprehensive new subscriber and customer acquisition analytics, including acquisition cost and performance optimisation
• Track and optimise cross-platform marketing attribution and impact
• Develop marketing attribution frameworks to track customer acquisition and conversion across subscription marketing channels
• Create marketing performance dashboards tracking campaign-driven subscription metrics and acquisition patterns
• Conduct competitive intelligence analysis to inform cross-group marketing strategies and positioning
• Develop and maintain marketing budget allocation frameworks and ROI measurement standards
• Lead marketing performance reviews and accountability reporting across the group

Strategic Analysis & Collaboration

• Collaborate with data engineering and analysts in the business units to ensure data quality, accessibility and correct attribution measurement
• Partner with Marketing, Product, and Technology teams on cross-platform growth and marketing optimisation
• Prioritise and manage analytics/BI requests and backlog; produce executive reports for marketing and growth performance
• Document analytical methods, technical specifications and processes; drive process improvement and knowledge management
• Lead analytical strategy and methodology development across TakealotMORE and Cross Group initiatives
• Present findings and recommendations to senior stakeholders, including marketing leadership and C-suite

Qualifications and Experience:

• Relevant postgraduate qualification in Statistics, Mathematics, Computer Science, Economics, or a related quantitative field
• 5-7 years of analytical experience in commercial analytics, management consulting, market research, or similar roles
• Experience with growth target setting and performance accountability reporting
• Experience handling large datasets and building business models
• Experience with subscriptions and/or cross-platform businesses
• Experience developing marketing performance frameworks and accountability systems
• Retail/e-commerce or data science exposure is beneficial
• Experience in cross-functional collaboration with marketing, product, and technology teams
• Marketing analytics experience, including campaign performance, attribution modelling, and ROAS optimisation

Skills, Knowledge and Abilities Required:

Core Technical Skills

• Advanced SQL and R or Python
• Experience working with Google BigQuery (GBQ) and Looker (or similar platforms)
• Google Analytics expertise and certification advantageous
• Advanced statistical methods, hypothesis testing, experimental design, and research methodology
• Machine learning techniques, forecasting model development, and advanced modelling techniques

Marketing & Analytics Expertise

• Marketing attribution modelling and cross-channel attribution
• Customer journey analytics, LTV modelling, cohort analysis, segmentation
•  A/B testing design and analysis for both product and marketing initiatives
• ROAS analysis and marketing performance measurement
• Marketing automation platforms and MarTech stack management
• Brand tracking and market research methodologies
• Marketing performance framework development and accountability system design
• Budget optimisation and allocation modelling
• Customer acquisition cost modelling and optimisation

Business & Presentation

• Advanced presentation skills with Google Workspace (Sheets, Slides)
• Executive dashboard development and visual storytelling
• Strong data extraction/manipulation and technical documentation
• Marketing technology integration and process optimisation
• Ability to manage multiple analytical projects and stakeholder requests simultaneously
• Deep understanding of digital commerce KPIs, conversion funnels, and customer acquisition

Attributes Required:

• Advanced problem-solving abilities with strong diagnostic skills for root-cause analysis and hypothesis-driven investigation
• Deep understanding of e-commerce, subscription, and marketplace business models 
• Marketing performance accountability expertise with framework development capabilities
• Exceptional storytelling and presentation skills with the ability to influence stakeholders 
• Cross-functional leadership capabilities with strong stakeholder management and consensus-building skills
• Strong documentation mindset with focus on process improvement, automation, and knowledge management
• Ability to connect analytical insights to business strategy and drive data-driven decision making
• Self-guided learner with strong prioritisation skills, attention to detail under pressure, and a deadline-driven approach
• Can-do attitude with high energy, bias toward action, and passion for brand and customers

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, it's all in the execution after all. 
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking. 

If you meet the above you are an Extraordinary Mind so come and join us! 

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities to apply.

takealot.com, South Africa's leading online retailer, is looking for a highly talented SEO & Merchandising Specialist

to join our  Marketing team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the Senior SEO Specialist

Your responsibilities will include:

• Core Web Vitals & Page Experience: Act as the "Performance Guardian" for merchandising content. Audit and optimise heavy page assets (banners, images, scripts) to ensure they do not negatively impact LCP (Largest Contentful Paint) or CLS (Cumulative Layout Shift).
• Brief technical improvements to developers to ensure green scores across all page types.
• Category & Product Page Optimisation: Execute high-volume optimization of Category Landing Pages (PLPs) and Product Pages (PDPs). Ensure that H1s, metadata, and description copy perfectly align with user search intent and commercial goals.
• Search Intent & CR% Optimisation: Analyse high-traffic landing pages to ensure content satisfies user intent. Optimise page layout, copy, and Call-to-Actions (CTAs) to reduce bounce rate and drive Conversion Rate (CR%) from organic traffic.
• Offsite Discoverability & Rich Snippets: Manage the appearance of pages on Google.
• Implement and monitor Structured Data (Schema) for reviews, price, and stock to secure.
• Rich Snippets. Optimise Meta Titles/Descriptions to maximise CTR.
• Merchandising for SEO: Collaborate with Retail and Merchandising teams to ensure strategic products and promotions are surfaced via SEO. Manage "Out of Stock" and "Discontinued" product flows to retain authority and user trust.
• Image SEO & Asset Management: Optimise all visual assets (product images, merchandising banners) for search discovery (Alt tags, filenames) and performance (next-gen formats, compression) to drive traffic from Google Images.
• Competitor Gap Analysis: Monitor competitor product and category pages to identify content, feature, or speed advantages they hold, and implement agile fixes.

Qualification & Experience:

• Minimum bachelor’s degree Marketing.
• 3-5 years of SEO experience with a specific focus on E-commerce or Retail.
• Strong technical understanding of Core Web Vitals: XML sitemaps and on-site content (E-E-A-T principles).
• Proven experience in Conversion Rate Optimisation (CRO) principles.
• Experience working with large-scale Catalogue Management Systems (CMS).

Attributes Required:

• Strong technical understanding of Core Web Vitals: Knowledge of what causes poor LCP, CLS, and INP, and how to fix it from a content/asset perspective.
• Proven experience in Conversion Rate Optimisation (CRO) principles.
• Experience working with large-scale Catalogue Management Systems (CMS).
• Technical Asset Optimisation: Ability to optimise images, videos, and HTML/CSS for speed without sacrificing quality.
• Persuasive Copywriting: Ability to write content that ranks and converts.
• Analytical Skills: Deep proficiency in Google Search Console (CWV reports) and PageSpeed Insights.
• Merchandising Eye: Ability to spot visual/product presentation issues that hurt sales.
• Structured Data: Proficiency with Schema.org implementation (JSON-LD).

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, its all in the execution after all. 
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking. 

If you meet the above you are an Extraordinary Mind so come and join us! 

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.

Takealot.com is looking for a highly talented Finance Team Leader [Expenses] to join our Takealot.com Retail team. We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us! 

Purpose of the role: 

To lead and supervise a team of finance professionals, ensuring that they effectively carry out financial tasks, meet deadlines, and collaborate to support the organization's financial goals and operations.

Key responsibilities: 

• Responsible for  expense department end to end
• Build, mentor and lead an effective an independent Accounts Payable team to handle day-to-day responsibilities
• Own the Supplier relationship on behalf of Finance to align business process, trading terms and query resolution
• Develop and implement new process and procedures, to streamline the accounts payable process at scale
• Act as key finance stakeholder in engineering product discussions relating to the Accounts Payable Process, taking responsibility for project completion.
• Work closely with operational teams in developing and implement standardized controls and policies to ensure increased accuracy and improved efficiency on Suppliers
• Quality review of monthly supplier reconciliations, including management and control of creditor aging
• Management of the aging of the expense control account
• Managing daily, weekly and monthly payment cycle
• Managing the efficiency and effectiveness of the supplier onboarding and maintenance process, including continuing development of the process
• Preparation and reporting of key accounts payable metrics
• Monthly reporting of key funding requirements
• Work closely with internal business stakeholders, including Retail, Supply Chain, Logistics and Engineering
• Month end journal processing
• Work closely with accounting team with queries and Balance sheet reconciliation
• Ad-hoc requests from business