Technical Support Jobs in Cambodia.
All active Technical Support roles based in Cambodia.
Pick a job to read the details
Tap any role on the left — its description and apply link will open here.
Product Support Engineer: APAC (Remote)
Share this job
About Telnyx
Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.
We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.
Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.
About the Role
We're looking for a curious, technically-minded problem solver — not someone to just close tickets.
You'll troubleshoot complex customer issues across voice, messaging, APIs, IoT, and AI products, digging into networking problems, debugging integrations, and analysing logs alongside engineering teams. But this role goes further: we're building an AI-first support model, and as you develop product expertise, you'll help shape it — building bots, automating workflows, and turning repetitive tasks into cron jobs. If you've ever spotted a repetitive task and actually built the fix for it, you'll fit right in. A background in software engineering, networking, or a related technical field (however you got there) is ideal — We care about what you can do, not where you learned it. For all APAC candidates in region this role works Sunday through to Thursday, 9pm - 7am UTC
What You'll Do
- Troubleshoot: complex customer issues across networking, APIs, and communications products
- Investigate: using tools like Postman, cURL, Wireshark, Linux terminal and our internal tooling
- Collaborate: with customers, vendors, and engineering teams to resolve cases
- Automate: contribute to bot-building and workflow automation
- Document: solutions and improve self-service resources
- Learn: VoIP protocols, internal systems, and new technologies as the role evolves
Your Toolkit
- Troubleshooting: Postman, cURL, Wireshark, sngrep, Linux terminal
- Ticketing and Comms: Zendesk, Slack
- Collaboration: Google Workspace (Gmail, Calendar, Docs, Sheets, Meet)
- Automation: n8n, Zapier, OpenClaw (internal AI platform), scripting (Python, Bash, etc.)
- Version Control: GitHub
- Analytics: Metabase, Graylog, Jira
What We're Looking For
Must-Have
- Background in Computer Science, IT, networking, or equivalent hands-on experience
- Networking fundamentals: solid understanding of how the internet works, including DNS, routing, IP addressing, and HTTP/HTTPS
- API experience: comfortable with REST APIs, webhooks, and tools like Postman or cURL
- Linux terminal proficiency: comfortable navigating filesystems, reading logs, and running commands
- Problem-solving mindset: you dig into issues, ask good questions, and don't give up easily
- Communication skills: you'll need to be highly proficient in English, both written and verbal - owning customer communication and technical documentation from day one
Nice-to-Have
- Familiarity with scripting or programming (Python, Bash, JavaScript, or similar)
- Understanding of AI concepts such as RAG, MCPs, embeddings, and prompt engineering
- Experience using n8n, Zapier, Git/GitHub, or similar
You don’t need to tick every box - if you’re keen to learn that's the box that matters most !
Ready to apply?
Apply to Telnyx
ABOUT QUINCE
Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.
Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:
-
Customer First: We prioritize customer satisfaction in every decision.
-
High Quality: True quality means premium materials and rigorous production standards you can feel good about.
-
Essential Design: We focus on timeless, functional essentials instead of chasing trends.
-
Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
-
Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.
Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.
OUR TEAM AND SUCCESS
At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.
If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.
We’re looking for a Senior Denim Washing Technician to join our growing team.
Key Responsibilities:
1. Wash Development and Execution:
- Lead and manage all aspects of denim wash trials across Asian vendors, ensuring Quince’s brand aesthetic and sustainability standards are met.
- Translate creative design intent into clear wash recipes, parameters, and process control instructions.
- Approve, comment, and refine shade bands, ensuring consistent quality and visual appeal for bulk production.
2. Technical Expertise and Troubleshooting:
- Provide expert-level onsite solutions to technical bottlenecks encountered during wash development and execution.
- Identify and resolve technical bottlenecks in both development and production stages.
- Support vendors with actionable process adjustments to ensure reproducibility and bulk consistency.
3. Training and Capability Building:
- Develop and implement technical training programs for factory washing teams.
- Establish and maintain a structured “Quince Wash Standard” and technical SOPs across regions.
- Build and continuously update the “Quince Denim Recipe Library” — a centralized reference of approved wash formulas, parameters, and outcomes — to ensure reproducibility, enhance efficiency, and maintain aesthetic consistency across all vendors.
- Promote sustainable washing practices, chemical efficiency, and water-saving initiatives
4. Process Control and Consistency: Onsite Collaboration:
- Monitor and evaluate wash performance across vendors to ensure consistent hand-feel, shade, and appearance.
- Conduct root-cause analysis of wash-related quality issues and lead corrective actions.
5. Cross-Functional Collaboration and Reporting:
- Maintain effective written and verbal communication in English, directly liaising with U.S.-based merchants and cross-functional teams.
- Provide timely updates and reports on wash progress, challenges, and outcomes to Sourcing and PDs.
Qualifications:
- Experience: Minimum 15 years of experience in denim wash development and execution, with onsite factory experience.
- Proven track record of working with premium denim brands known for high-quality, innovative finishes (e.g., Levi’s, AG Jeans, Frame, or similar).
- Technical Expertise: Comprehensive knowledge of denim wash processes, including dry and wet processing washings.
- Onsite Leadership: Demonstrated ability to manage and optimize wash processes onsite, working directly with factory teams.
- Language Proficiency: Strong English skills (written and verbal) to communicate effectively with merchants , sourcing/PD.
- Problem Solving: Advanced troubleshooting skills to resolve complex wash issues efficiently.
Preferred Skills:
- Experience in training and mentoring factory teams to enhance technical capabilities.
WHY QUINCE?
Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
EQUAL OPPORTUNITY & HIRING INTEGRITY
Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.
Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.
Security Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
Ready to apply?
Apply to Quince