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Product Support Engineer: APAC (Remote)
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About Telnyx
Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.
We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.
Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.
About the Role
We're looking for a curious, technically-minded problem solver — not someone to just close tickets.
You'll troubleshoot complex customer issues across voice, messaging, APIs, IoT, and AI products, digging into networking problems, debugging integrations, and analysing logs alongside engineering teams. But this role goes further: we're building an AI-first support model, and as you develop product expertise, you'll help shape it — building bots, automating workflows, and turning repetitive tasks into cron jobs. If you've ever spotted a repetitive task and actually built the fix for it, you'll fit right in. A background in software engineering, networking, or a related technical field (however you got there) is ideal — We care about what you can do, not where you learned it. For all APAC candidates in region this role works Sunday through to Thursday, 9pm - 7am UTC
What You'll Do
- Troubleshoot: complex customer issues across networking, APIs, and communications products
- Investigate: using tools like Postman, cURL, Wireshark, Linux terminal and our internal tooling
- Collaborate: with customers, vendors, and engineering teams to resolve cases
- Automate: contribute to bot-building and workflow automation
- Document: solutions and improve self-service resources
- Learn: VoIP protocols, internal systems, and new technologies as the role evolves
Your Toolkit
- Troubleshooting: Postman, cURL, Wireshark, sngrep, Linux terminal
- Ticketing and Comms: Zendesk, Slack
- Collaboration: Google Workspace (Gmail, Calendar, Docs, Sheets, Meet)
- Automation: n8n, Zapier, OpenClaw (internal AI platform), scripting (Python, Bash, etc.)
- Version Control: GitHub
- Analytics: Metabase, Graylog, Jira
What We're Looking For
Must-Have
- Background in Computer Science, IT, networking, or equivalent hands-on experience
- Networking fundamentals: solid understanding of how the internet works, including DNS, routing, IP addressing, and HTTP/HTTPS
- API experience: comfortable with REST APIs, webhooks, and tools like Postman or cURL
- Linux terminal proficiency: comfortable navigating filesystems, reading logs, and running commands
- Problem-solving mindset: you dig into issues, ask good questions, and don't give up easily
- Communication skills: you'll need to be highly proficient in English, both written and verbal - owning customer communication and technical documentation from day one
Nice-to-Have
- Familiarity with scripting or programming (Python, Bash, JavaScript, or similar)
- Understanding of AI concepts such as RAG, MCPs, embeddings, and prompt engineering
- Experience using n8n, Zapier, Git/GitHub, or similar
You don’t need to tick every box - if you’re keen to learn that's the box that matters most !
Ready to apply?
Apply to Telnyx
ABOUT QUINCE
Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.
Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:
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Customer First: We prioritize customer satisfaction in every decision.
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High Quality: True quality means premium materials and rigorous production standards you can feel good about.
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Essential Design: We focus on timeless, functional essentials instead of chasing trends.
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Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
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Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.
Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.
OUR TEAM AND SUCCESS
At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.
If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.
KEY RESPONSIBILITIES
Supply Chain, Sourcing Strategy & Partner Management
- Develop and implement the end-to-end supply chain and sourcing strategy for the Kidswear and Babywear categories, including a multi-sourcing approach to ensure resilience.
- Onboard new manufacturing partners to the Quince direct-to-consumer (D2C) model and provide coaching on operating within a rapid replenishment, M2C (Manufacturer-to-Consumer) environment.
- Educate partners on the Quince Operating System (OS), covering:
- Operational Excellence: Fostering rapid lead times and a consumer-oriented approach.
- Financial Model: Achieving high Return on Invested Capital (ROIC).
- Technical Integration: Proficient use of the Vendor Portal.
Operational Excellence & Growth
- Drive continuous improvement to achieve key performance indicators:
- Quality: Defect rate less than 0.5%.
- Speed & Accuracy: Replenishment Lead Time under 14 days.
- Availability: In-stock rate exceeding 99%.
- Financial Impact: Margin-accretive performance.
- Lead Catalog Expansion in collaboration with Merchandising and Product Development (PD) teams, successfully launching new styles and colors approved through the New Product Creation (NPC) process.
- Conduct structured Quarterly Business Reviews (QBRs) with the management of each partner, focusing on strategic alignment, business performance highlights, identified areas for improvement, and future objectives.
KEY REQUIREMENTS
- 15+ years of Strategic Sourcing or Procurement, or Supplier Management experience operating with major US-based retailers.
- Deep set of partner factory connections within kids&baby apparel category across the APAC region
- Product obsessed with experience in leveraging factories/vendor expertise to design, cost engineer, and bring products to market. With a thorough Knowledge of Key Material localised in the region
- GM mindset with a supply chain background and manufacturing (lean/ JIT) experience
- Highly organized, detail-oriented and analytical with focus on execution, problem- solving, improving processes and brand enhancement.
- Continuous learner and highly curious; always open to considering new perspectives; proactive when changing course and facing added challenges.
- Excellent written and verbal communication, presentation, and interpersonal skills
- Bachelor’s Degree, preferred.
Quince seeks to build high-performing teams of people from various experiences and backgrounds who can collectively push our company into new realms. We seek a diverse pool of applicants and consider all qualified candidates regardless of race,ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status.
WHY QUINCE?
Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
EQUAL OPPORTUNITY & HIRING INTEGRITY
Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.
Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.
Security Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
Ready to apply?
Apply to Quince