Location:  4951 - 110 Avenue SE, Calgary, Alberta

Schedule: Monday to Friday, 9:00 AM to 5:00 PM -  fully on-site (required flexibility to work weekends)

About the Role

The Health and Safety Manager  is responsible for building a safety culture and strong engagement on site, developing and implementing safety programs in partnership site leadership, facilitating safety training, and leading a team of HSE professionals. 

The Health and Safety Manager reports directly to the National Health and Safety Manager, and will collaborate closely with the Site Director. The Health and Safety Manager oversees a team of Health and Safety Specialist(s), Coordinator(s) and administrators; and works directly with Production Supervisors and Managers to ensure workplace safety is top priority.

What you will be doing:

• Contribute to a strong safety-first culture through employee engagement, strong health and safety management programs, and training 
• Work with Leadership to develop health and safety management systems and the associated rollout and facilitated training to ensure continued growth opportunities for the organization 
• Lead health and safety audits, routine site checks, and closing of compliance gaps to establish high safety standards and compliance with HelloFresh and OHS requirements
• Partner with site management to proactively identify, assess, analyze, and mitigate job hazards; and establish high effectiveness of controls and processes to eliminate safety risks
• Engage, motivate, and train employees on safety roles and responsibilities, accountabilities, and processes to maintain a safe workplace
• Oversee incident investigations, reporting, and management, and mentor operational personnel in its processes
• Lead safety reporting; ensure high transparency and visibility to safety metrics and alerts on site
• Oversee onboarding and on the job safety training programs for employees 
• Work with operations to develop and mentor an effective Joint Health and Safety committee
• Monitor existing and incoming relevant legislation and regulations to ensure the site meets requirements and that health and safety management programs are up to date with leadership
• Work in compliance with Provincial OH&S acts, regulations, and legislation, Industry best practice, and internal Policy and Procedure 
• Use personal protective and safety equipment and clothing as directed by the employer and report workplace hazards and dangers to the supervisor or employer. 
• Other duties and responsibilities as assigned by the HS Sr. Manager

At a minimum, you have: 

• Completed post-secondary education  in  Health and Safety (Certificate, Diploma, Degree), or related field or equivalent work experience 
• Professional Health and Safety Designation (CRSP, CRST, CSP, ASP, CMIOSH)
• 10+ years of work experience required in Health and Safety including 3 years of verifiable leadership progression
• Demonstrated experience in providing high quality customer experience, building a safety culture, communicating to get team member buy-in
• Excellent organizational skills with ability to perform administrative tasks with high degree of accuracy
• Excellent communication skills (written and verbal), including active listening and proofreading
• Ability to perform at a high level in a fast paced and dynamic work environment
• Ability to demonstrate good, sound judgment
• Availability to work weekend schedules and in temperature controlled (it’s food, so it’s cold!) facilities
• Experience with Google Suite (Calendar, Gmail, Docs, Sheets), and video conferencing (Hangouts Meet)

What you’ll get in return:

• Competitive salary and health benefits
• 75% discount on HelloFresh or Chefs Plate weekly box subscription
• High impact work to help feed thousands of families in Canada
• Opportunity to learn and grow
• Work with a hard-working and supportive team

Working Conditions:

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

If this sounds like you, please click the "Apply Now" button. If this role doesn't quite match what you're looking for, but you'd like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from you!

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

#factor

#JD1008

About the role

Syndio is transforming how companies understand and act on workplace equity — and as we launch new daily-use products into the market, the way we support customers needs to transform too. We're looking for a Senior Manager to define and own the vision for what customer support looks like in an agentic future: a lean, AI-native function that scales with product growth, stays close to customers, and serves as a high-signal feedback loop between users and engineering.

This is a rolling the sleeves builder role. You'll inherit a technically sharp, high-trust team and a clear mandate: architect a support function where intelligent AI agents handle the majority of interactions autonomously, human effort is reserved for what requires genuine judgment, and the gap between incoming ticket volume and resolved ticket volume is continuously closing — without proportional headcount growth.

You'll need to be as comfortable designing a multi-agent orchestration system as you are coaching a team member through a difficult customer conversation. The right person for this role sees agentic AI not as a tool to bolt onto existing processes, but as the foundation to build from.

What you'll own

Vision and strategy for agentic support. You'll define what the support function needs to look like as AI capabilities evolve — setting the architecture for how customer-facing agents, orchestration layers, and human escalation paths fit together. This isn't a roadmap you inherit; it's one you build and continuously refine as the technology and the product surface area change.

Customer-facing agent design and operations. You'll own the build-out of an AI-native support layer — designing the agents customers interact with, the knowledge bases that power them, the escalation logic that routes edge cases to humans, and the quality standards that govern all of it. You're not enabling a tool; you're designing a system.

Analytical rigor and business decision support. You'll own the metrics that matter: ticket inflow rates, autonomous resolution rates, escalation patterns, time-to-resolution, and the gap between incoming and resolved volume. You'll use this data to make and support business decisions — including when to deploy additional agent capacity, when to invest in knowledge base coverage, and where human support is still the right answer.

Team leadership and development. You'll manage, coach, and grow a team that operates at the intersection of technical investigation, customer empathy, and engineering partnership. You'll own performance development, create clarity on roles and expectations, and build a culture where people do their best work.

Agentic bug triage and resolution. You'll formalize how AI agents are used in the bug investigation and resolution workflow — defining which categories of issues are in scope for agent-assisted diagnosis, establishing human review gates, and working with engineering to make the workflow fast and safe.

Cross-functional partnership. Support sits at the center of the product feedback loop. You'll maintain strong working relationships with Engineering, Customer Success, and Product — ensuring that patterns in support data flow into sprint planning and that escalations move quickly when they need to.

Scaling for product growth. With multiple products launching in 2026, you'll own the readiness plan — ensuring agents, processes, and the team are prepared for a significant increase in ticket volume from daily-use products with larger, more diverse user bases.

What we're looking for

A vision for the agentic future of support. You have a clear, informed point of view on where AI-native support is heading — and the experience to back it up. You've thought deeply about multi-agent systems, orchestration, customer-facing agents, and where the human layer belongs in all of it.

Technical fluency. You don't need to be an engineer, but you need to be credible in technical conversations. You're comfortable reading logs, understanding how a web application works end to end, and forming a clear hypothesis about what's broken and why. Experience with observability tooling, agent orchestration platforms, or workflow systems is a strong plus.

AI and automation depth. You've built or operated AI-assisted support workflows with real production usage. You think natively about leverage points — where agents compound, where they break down, and how to design for both.

Analytical capability. You're fluent in support metrics and know how to build the instrumentation to track what matters. You can look at inflow vs. resolution trends and translate them into business recommendations with confidence.

Customer empathy and communication. You understand that every ticket represents a real person with a real problem. You set the standard for how your team and your agents communicate with customers — clearly, honestly, and with genuine care for their experience.

Operational rigor. You know how to design a workflow, measure what matters, and iterate. You've built support processes that scale — not just documented the ones that exist.

People leadership. You've managed high-performing teams and know how to develop ICs who are already excellent. You give feedback directly and create an environment where people grow.

Experience

• 8+ years in technical support, engineering operations, or a related function
• 2+ years managing people
• Demonstrated experience building or scaling support operations at a SaaS company
• Hands-on experience designing or operating AI-assisted support workflows, customer-facing agents, or multi-agent orchestration systems
• Hands-on experience with Zendesk or a comparable enterprise support platform at an operational or administrative level
• Experience working closely with engineering teams and contributing to cross-functional processes like sprint planning or incident review

What success looks like in year one

By the end of your first year, you've articulated and begun executing a clear multi-year vision for AI-native support. Customer-facing agents are handling the majority of L1 tickets autonomously. Agent-assisted workflows have materially shortened bug resolution cycles. You're tracking inflow and resolution rates with enough precision to make confident capacity recommendations. And the team is operating as a strategic function — not a help desk — with ticket volume growing and manual effort not growing with it.

• 💰 Competitive Compensation. For this role our base salary is targeted at $158-185k USD.
• Final offer amounts are determined by factors such as experience and expertise. We take a geo neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. 
• 🏆  Syndio Equity. So you can share in Syndio’s success.
• 🏝  Flexible Vacation Policy. We encourage our team to recharge when they need to, plus paid sick & safe time, compassion leave, parental leave, and voting leave. 
• 🩺  Medical, Dental, Vision. Syndio pays 90% of employee premiums, and 50% for dependents.
• 🏥  Life Insurance & Disability. Syndio covers the full premium.
• 🏦 401(k). To help you save for your future
• 📍 Remote-First within the following approved East Coast states: CT, DC, FL, GA, MD, MA, NJ, NY, OH, PA, RI, SC, VT, and VA #LI-Remote 

Interview overview

Below you'll find an outline of the interview plan for our Senior Manager, Applications Support position. Please note that while this is what we expect the process to look like, we may ask you for supplemental information or require an additional step before making a final decision.

1. Recruiter Screen - 25min
2. Hiring Manager - 30min
3. Loop - Three 30-45 min video calls with departmental peers and cross-functional team members - 2hrs max
4. Final Interview - Engineering Leader - 30min

Schedule: Monday to Friday (8 am to 4:30 pm) - flexibility required to work weekends, schedule may vary based on business needs

Location: 4951 - 110 Avenue SE, Calgary, Alberta

About the Role

As a Production Associate, you will be responsible for receiving raw ingredients, preparing raw ingredients, assisting cooks and chefs during the cooking process, plating of meals, and fulfilling boxes for customer orders while following all safety, GMP and SQF policies/procedures. Other tasks as assigned.

What you will be doing:

• Work in any of the following functional areas as required; Kitchen, Plating, Pick and Pack, Shipping/Receiving as designated by the reporting manager 
• Ensure quality of product meets Company Standards
• Ensure accuracy when weighing or portioning products
• Ensure accuracy and efficiency at designated ship out stations
• Clean and sanitize all equipment and work areas within the facility, ensuring all waste and packaging are properly categorized and disposed and/or recycled of as per instructions and training
• Participate in ongoing training and development opportunities to enhance your skills and knowledge
• Foster a positive and respectful work environment by maintaining professional communication and behavior with coworkers and promoting a sense of teamwork and collaboration
• Work in compliance with OH&S acts and regulations.
• Use personal protective and safety equipment and clothing as directed by the employer and report workplace hazards and dangers to the supervisor or employer.
• Other duties as assigned

At a minimum, you have: 

• High school diploma or equivalent
• Willing and able to push, pull, and lift up to 50lbs
• Has experience standing for prolonged periods of time including regular bending, twisting and walking
• Ability to communicate in English, both verbal and written
• Ability to prioritize, remain calm and alert while multitasking in a fast-paced and deadline oriented environment. 
• Willing and able to work in a refrigerated environment (0°C to 4°C)
• Familiar with MS Office and/or Google Apps and comfortable learning new technologies. 
• Ability to work independently and within a team environment, in addition to having strong interpersonal skills. 
• Flexibility to work overtime, weekends, evenings and holidays as required
• 1 year experience in food production facility is an asset 

Level 1 First Aid is considered an asset. 

What you’ll get in return:

• Competitive salary and health benefits
• Shift premiums are available for afternoon and overnight shifts
• 75% discount on HelloFresh or Chefs Plate weekly box subscription
• High impact work to help feed thousands of families in Canada
• Opportunity to learn and grow
• Work with a hard-working and supportive team

Working Conditions:

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

If this sounds like you, please click the "Apply Now" button. If this role doesn't quite match what you're looking for, but you'd like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from you!

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

#factor

#JD1008

• 💰 Competitive Compensation. For this role our salary is targeted at $217,000 - $235,000 CAD per year. Final offer amounts are determined by factors such as experience and expertise.
• 🏆  Syndio Equity. So you can share in Syndio’s success.
• 🏝 20 days annually. We encourage our team to recharge when they need to, plus paid sick & safe time, and compassion leave.
• Paid parental leave
• 🏥  Additional Private Medical coverage
• 📍 Remote-First (within commuting distance of Calgary) #LI-Remote 

The interview overview

Below you'll find an outline of the interview plan for our Senior Director, Engineering position. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• 30 min interview with a member of our Talent Team
• 45 minute zoom interview with the Hiring Manager
• Three video interviews with several team members - 2.5 hours
• Final interviews with CTO - 1 hour

The Interview Overview:

Below you'll find an outline of the interview plan for our Staff AI Developer position. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

1. 30 min - Phone call with a member of our Talent Team
2. 75 min - Zoom interview with the Hiring Manager
3. Skills Evaluation - Take-home Assignment
4. 75 hr - Technical Interview with Team
5. 30 min - Executive Interview

The Interview Overview:

Below you'll find an outline of the interview plan for our Staff AI Developer position. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

1. 30 min - Phone call with a member of our Talent Team
2. 75 min - Zoom interview with the Hiring Manager
3. Skills Evaluation - Take-home Assignment
4. 75 hr - Technical Interview with Team
5. 30 min - Executive Interview

Critical Mass is hiring for a contract Sr Project Manager.  This is a high-visibility contract role on a dynamic communications team creating world-class digital marketing material. You'll work on exciting projects with tight timelines, meaningful scope, and the opportunity to make an immediate impact. If you're someone who thrives when challenges are real, timelines are tight, and excellence is non-negotiable, this is the role for you.

This role is a contract role from May 4, 2026 through Sept 25, 2026. 

 You Will:

• Lead high-impact digital marketing projects across multiple platforms and channels, from concept through delivery, for a world-class brand's communications portfolio
• Manage complex, multi-workstream initiatives with aggressive timelines, working directly with creative teams, technology partners, and senior-level stakeholders to drive results
• Communicate strategic direction and high-level concepts clearly and concisely to cross-functional teams and executives, translating business objectives into actionable project plans
• Own the full project lifecycle: scoping, structuring, resource management, risk mitigation, and delivery—using best-in-class project management tools and methodologies
• Collaborate seamlessly with creative, development, and production teams to ensure seamless execution of digital communications across web, email, direct mail, partner assets, and beyond
• Identify risks, dependencies, and potential roadblocks early, taking decisive action to keep projects on track and manage partner expectations with transparency and confidence
• Prioritize shifting requirements and changes in real-time, maintaining flexibility without losing sight of strategic goals or quality standards
• Champion innovative solutions and best practices, partnering with teams to push boundaries in digital interaction and delivery

 You Have:

• 7+ years of digital project management experience, with 5+ years independently leading complex, multi-platform initiatives—preferably with interactive agency or high-profile brand experience
• A proven track record of delivering sophisticated digital marketing campaigns and initiatives across diverse channels (web, email, mobile, partner platforms, etc.)
• Deep proficiency in digital communication platforms, technologies, and current industry advancements
• Excellent written and verbal communication skills, with the ability to present ideas persuasively to stakeholders at all levels
• Outstanding attention to detail paired with the ability to zoom out and think strategically about broader objectives
• The ability to thrive in ambiguity and fast-paced environments—you embrace tight timelines and don't need extensive ramp-up time
• A can-do attitude and track record of hitting milestones and deadlines, even under pressure
• Experience building strong relationships across creative, technical, and business teams, with a collaborative leadership style
• Proficiency with prioritization tools and project management software
• A commitment to excellence and a bias toward action—you're solution-oriented and not afraid to stand behind the right decision

Critical Mass is hiring for a contract Sr Project Manager.  This is a high-visibility contract role on a dynamic communications team creating world-class digital marketing material. You'll work on exciting projects with tight timelines, meaningful scope, and the opportunity to make an immediate impact. If you're someone who thrives when challenges are real, timelines are tight, and excellence is non-negotiable, this is the role for you.

This role is a contract role from June 1 through Sept 25, 2026.  Due to confidentiality requirements, this role’s requisite is to work in our Calgary office 5 days per week.

  You Will:

• Lead high-impact digital marketing projects across multiple platforms and channels, from concept through delivery, for a world-class brand's communications portfolio
• Manage complex, multi-workstream initiatives with aggressive timelines, working directly with creative teams, technology partners, and senior-level stakeholders to drive results
• Communicate strategic direction and high-level concepts clearly and concisely to cross-functional teams and executives, translating business objectives into actionable project plans
• Own the full project lifecycle: scoping, structuring, resource management, risk mitigation, and delivery—using best-in-class project management tools and methodologies
• Collaborate seamlessly with creative, development, and production teams to ensure seamless execution of digital communications across web, email, direct mail, partner assets, and beyond
• Identify risks, dependencies, and potential roadblocks early, taking decisive action to keep projects on track and manage partner expectations with transparency and confidence
• Prioritize shifting requirements and changes in real-time, maintaining flexibility without losing sight of strategic goals or quality standards
• Champion innovative solutions and best practices, partnering with teams to push boundaries in digital interaction and delivery

 You Have:

• 7+ years of digital project management experience, with 5+ years independently leading complex, multi-platform initiatives—preferably with interactive agency or high-profile brand experience
• A proven track record of delivering sophisticated digital marketing campaigns and initiatives across diverse channels (web, email, mobile, partner platforms, etc.)
• Deep proficiency in digital communication platforms, technologies, and current industry advancements
• Excellent written and verbal communication skills, with the ability to present ideas persuasively to stakeholders at all levels
• Outstanding attention to detail paired with the ability to zoom out and think strategically about broader objectives
• The ability to thrive in ambiguity and fast-paced environments—you embrace tight timelines and don't need extensive ramp-up time
• A can-do attitude and track record of hitting milestones and deadlines, even under pressure
• Experience building strong relationships across creative, technical, and business teams, with a collaborative leadership style
• Proficiency with prioritization tools and project management software
• A commitment to excellence and a bias toward action—you're solution-oriented and not afraid to stand behind the right decision

Critical Mass is hiring for a contract Sr Project Manager.  This is a high-visibility contract role on a dynamic communications team creating world-class digital marketing material. You'll work on exciting projects with tight timelines, meaningful scope, and the opportunity to make an immediate impact. If you're someone who thrives when challenges are real, timelines are tight, and excellence is non-negotiable, this is the role for you.

This role is a contract role from May 4, 2026 through Sept 25, 2026. 

 You Will:

• Lead high-impact digital marketing projects across multiple platforms and channels, from concept through delivery, for a world-class brand's communications portfolio
• Manage complex, multi-workstream initiatives with aggressive timelines, working directly with creative teams, technology partners, and senior-level stakeholders to drive results
• Communicate strategic direction and high-level concepts clearly and concisely to cross-functional teams and executives, translating business objectives into actionable project plans
• Own the full project lifecycle: scoping, structuring, resource management, risk mitigation, and delivery—using best-in-class project management tools and methodologies
• Collaborate seamlessly with creative, development, and production teams to ensure seamless execution of digital communications across web, email, direct mail, partner assets, and beyond
• Identify risks, dependencies, and potential roadblocks early, taking decisive action to keep projects on track and manage partner expectations with transparency and confidence
• Prioritize shifting requirements and changes in real-time, maintaining flexibility without losing sight of strategic goals or quality standards
• Champion innovative solutions and best practices, partnering with teams to push boundaries in digital interaction and delivery

 You Have:

• 7+ years of digital project management experience, with 5+ years independently leading complex, multi-platform initiatives—preferably with interactive agency or high-profile brand experience
• A proven track record of delivering sophisticated digital marketing campaigns and initiatives across diverse channels (web, email, mobile, partner platforms, etc.)
• Deep proficiency in digital communication platforms, technologies, and current industry advancements
• Excellent written and verbal communication skills, with the ability to present ideas persuasively to stakeholders at all levels
• Outstanding attention to detail paired with the ability to zoom out and think strategically about broader objectives
• The ability to thrive in ambiguity and fast-paced environments—you embrace tight timelines and don't need extensive ramp-up time
• A can-do attitude and track record of hitting milestones and deadlines, even under pressure
• Experience building strong relationships across creative, technical, and business teams, with a collaborative leadership style
• Proficiency with prioritization tools and project management software
• A commitment to excellence and a bias toward action—you're solution-oriented and not afraid to stand behind the right decision

Critical Mass is hiring for a contract Sr Project Manager.  This is a high-visibility contract role on a dynamic communications team creating world-class digital marketing material. You'll work on exciting projects with tight timelines, meaningful scope, and the opportunity to make an immediate impact. If you're someone who thrives when challenges are real, timelines are tight, and excellence is non-negotiable, this is the role for you.

This role is a contract role from May 4, 2026 through Sept 25, 2026. 

 You Will:

• Lead high-impact digital marketing projects across multiple platforms and channels, from concept through delivery, for a world-class brand's communications portfolio
• Manage complex, multi-workstream initiatives with aggressive timelines, working directly with creative teams, technology partners, and senior-level stakeholders to drive results
• Communicate strategic direction and high-level concepts clearly and concisely to cross-functional teams and executives, translating business objectives into actionable project plans
• Own the full project lifecycle: scoping, structuring, resource management, risk mitigation, and delivery—using best-in-class project management tools and methodologies
• Collaborate seamlessly with creative, development, and production teams to ensure seamless execution of digital communications across web, email, direct mail, partner assets, and beyond
• Identify risks, dependencies, and potential roadblocks early, taking decisive action to keep projects on track and manage partner expectations with transparency and confidence
• Prioritize shifting requirements and changes in real-time, maintaining flexibility without losing sight of strategic goals or quality standards
• Champion innovative solutions and best practices, partnering with teams to push boundaries in digital interaction and delivery

 You Have:

• 7+ years of digital project management experience, with 5+ years independently leading complex, multi-platform initiatives—preferably with interactive agency or high-profile brand experience
• A proven track record of delivering sophisticated digital marketing campaigns and initiatives across diverse channels (web, email, mobile, partner platforms, etc.)
• Deep proficiency in digital communication platforms, technologies, and current industry advancements
• Excellent written and verbal communication skills, with the ability to present ideas persuasively to stakeholders at all levels
• Outstanding attention to detail paired with the ability to zoom out and think strategically about broader objectives
• The ability to thrive in ambiguity and fast-paced environments—you embrace tight timelines and don't need extensive ramp-up time
• A can-do attitude and track record of hitting milestones and deadlines, even under pressure
• Experience building strong relationships across creative, technical, and business teams, with a collaborative leadership style
• Proficiency with prioritization tools and project management software
• A commitment to excellence and a bias toward action—you're solution-oriented and not afraid to stand behind the right decision

About the Role

We are looking for a skilled and motivated Senior Site Reliability Engineer (SRE) who will design, implement, maintain, and evolve solutions that increase the reliability and availability of our applications and systems. We strive for close collaboration, shared ownership, and constant learning. As a Senior SRE, you will apply software principles to ensure our applications are designed to eliminate single points of failure, provide maximum observability, and experienced failures are resolved quickly and efficiently.

We are looking for someone who is passionate about SRE practices and methodologies to solve business requirements, constantly seeking new techniques, tools, and solutions to enhance our systems. As a startup in a fast-paced high growth environment, we are looking for an engineer that isn't bound by principles assigned to traditional engineering roles. You’ll be exposed to, develop skills in, and be responsible for work that may at times fall into the traditional world of platform, data, security, and software engineering. We use Kubernetes and Terraform almost exclusively in a 100% cloud-based environment, and are looking for an SRE who is still growing, comfortable in their knowledge of these technologies, and has relevant experience managing Kubernetes applications in an SRE role. 

• Be a critical member in our engineering organization designing, implementing, managing, and reviewing infrastructure and application operational and architectural state
• Design, implement, and operate production systems using best practices in automation, monitoring, and observability
• Collaborate with developers, SRE’s, and other engineers to ensure smooth deployments, minimize downtime, maximize observability, share knowledge, and contribute to continuous improvement initiatives
• Experiment with cloud infrastructure environments and services
• Technologies you will work with: GCP, Kubernetes, Terraform, Helm, Datadog, Python, Go, and more
• Participate in 24/7 on-call rotation- (https://status.synd.io/)

About You

• 5+ years of experience in Site Reliability Engineering or similar role operationalizing and maintaining cloud services
• Strong experience with Infrastructure as Code (IaC) tools such as Terraform
• Strong experience with Linux, Kubernetes, Helm and public cloud platforms such as GCP
• Experience with monitoring and alerting tools such as Datadog.
• Experience with CI/CD pipelines and GitOps model for deployment
• Ability to diagnose technical problems, debug code, and automate routine tasks
• Experience in Python and/or Go programming language is a plus
• Experience with security best practices for cloud deployments is a plus
• You are self-disciplined, self-motivated, and have strong sense of ownership, urgency, and drive
• You are available and willing to step in for emergency response and incident management
• You assume positive intent, are humble and eager, expect the best from yourself, value partnership over perfection, and provide grace and understanding in stressful situations

• 💰 Competitive Compensation. For this role our base salary is targeted at $130k-145k CAD. Final offer amounts are determined by factors such as experience and expertise
• 🏆  Syndio Equity. So you can share in Syndio’s success
• 🏝 20 days annually. We encourage our team to recharge when they need to, plus paid sick & safe time, compassion leave, and voting leave
• 🏦 Pension Contribution
• 📍 Remote-First with opportunities for local meet-ups in Calgary #LI-Remote 

Role Progression

• Within 1 month, you’ll complete a comprehensive and supportive onboarding process and be able to make isolated contributions to the product, developer tooling, and infrastructure

• Within 3 months, you’ll have a grasp of the complete set of components (services, tools, configuration, etc.) that make up the product and infrastructure. You will continue to make contributions. You will be a full member of the on-call rotation.

• Within 12 months, you’ll be able to suggest and implement complex changes to the infrastructure, developer tooling, and capacity planning.

Interview overview

Below you'll find an outline of the interview plan for our Senior Site Reliability Engineer position. Please note that while this is what we expect the process to look like, we may ask you for supplemental information or require an additional step before making a final decision.

1. Recruiter Screen - 25min
2. Hiring Manager - 30min
3. Take-home Skills Evaluation
4. Loop - Three 30-45 min video calls with departmental peers and cross-functional team members - 2hrs max
5. Final Interview - Engineering Leader - 30min

Location: 4951 - 110 Avenue SE, Calgary, Alberta

Schedule: Monday to Friday 8:00 AM to 5:00 PM (schedule may vary based on business needs) 

Pay Rate: $23.25/hr 

About the Role

As the Production Team Lead, you will report to the Production Supervisor  and support the vision for the plant on a high level - building the team and crafting its culture. You’ll be accountable for executing the processes and directives set by the production, manufacturing and sanitation teams. Additionally, you will ensure the team follows all procedures consistently, while driving measurable, quantitative improvements in performance and ensure operations are running safely and efficiently in accordance with all Safety and GMP guidelines.

What you will be doing:

• Work with stakeholders to ensure that raw materials, packaging, and consumables are in place to deliver the production plan on time and in full.
• Monitor delivery of the production plan, resolve work problems by recommending measures to improve productivity on the lines and communicate changes required to the plan with all stakeholders.
• Lead, coordinate and schedule the activities of production associates who are responsible for staging, de-boxing, prepping, cooking, portioning and plating of food products
• Communicate goals, targets, and information to all associates and coordinate and monitor shifts and assess employee performance to daily production targets. 
• Ensure all production areas and equipment are cleaned and sanitized throughout the day and at the end of each shift.
• Train new associates in job duties for various packaging machinery and informing them about safety procedures and company policies
• Maintain proper function of sanitation equipment and personal protective equipment (PPE), as well as, assuring the adequate inventories of PPE are kept available at all times.
• Maintain constant communication with the Production and Facilities and Maintenance Manager and other supervisors on progress and current or potential issues regarding production or employees.
• Ensure that our waste streams are disposed of as per instruction and training.
• Follow all company safety guidelines and SOPs.
• Work safely with chemicals being used.
• Support the implementation and management of HACCP, GMP and ensure that company procedures and standards related to Food Safety and Quality are followed and maintained.
• Ensure that production and all equipment  meets health, sanitation, and quality standards set by the company and food industry
• Work in compliance with OH&S acts and regulations.
• Use personal protective and safety equipment and clothing as directed by the employer and report workplace hazards and dangers to the supervisor or employer.
• Other duties as assigned.

At a minimum, you have: 

• High School Diploma or equivalent, or relevant experience.
• Minimum 1-3  years of experience in a food processing, manufacturing or service industry
• Ability to push, pull, and lift up to 50lbs
• Has experience with standing for prolonged periods of time including regular bending, twisting and walking

Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint), Google Suite (Calendar, Gmail, Docs, Sheets) and video conferencing (Hangouts, Google Meet)Strong and effective leadership skills. Ability to successfully manage 30+ hourly employees. Experience with Inventory management and control

• Ability to communicate in English, both verbal and written.
• Strong organizational, analytical, communication and leadership skills.
• Ability to work calmly and effectively under pressure
• Ability to work in fast-paced, deadline-oriented environment
• Willing and able to work in a refrigerated environment (0°C to 4°C)
• Flexible to work overtime, on weekends, evenings and holidays, as required
• Maintain a high level of attention to detail and accuracy looking consistently for potential food safety or quality deviations.

What you’ll get in return:

• Competitive salary and health benefits
• Shift premiums are available for afternoon and overnight shifts
• 75% discount on HelloFresh or Chefs Plate weekly box subscription
• High impact work to help feed thousands of families in Canada
• Opportunity to learn and grow
• Work with a hard-working and supportive team

Working Conditions:

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

If this sounds like you, please click the "Apply Now" button. If this role doesn't quite match what you're looking for, but you'd like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from you!

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

#factor

#JD1008

At Robots & Pencils, we build meaningful, scalable digital products that solve real business problems. We are looking for a Staff Product Manager who combines deep Generative and Agentic AI fluency with hands-on building ability to own AI product outcomes end-to-end. As a Staff PM, you're accountable for initiative-level outcomes, stakeholder satisfaction, and contributing to R&P's AI product practice. You think in systems, work backwards from the customer problem, and stay relentlessly curious about what's next in AI

Enterprise clients want to deploy Agents -  moving from a promising demo to a production system that works at scale, meets security and compliance requirements, and delivers measurable business value is hard. This role owns that problem. You'll be part of a GenAI initiative within the AWS ecosystem, building the evals, tools, patterns, and reference architectures that make AI deployment repeatable.  The mindset: prove it works, test assumptions early, and document while building.

Key Responsibilities

Product Strategy & AI Vision

• Define and drive the product vision, strategy, and roadmap for GenAI solutions - with agentic AI (agent orchestration, tool use, multi-step workflows) as the primary focus - connecting AI capabilities to enterprise business outcomes
• Translate enterprise problems into structured product requirements; reframe feature requests into outcome-driven priorities with explicit tradeoffs on invest in vs. defer
• Balance near-term deployment milestones with long-term platform scalability and sustainability
• Monitor the competitive GenAI landscape and emerging agentic patterns to inform roadmap and technology decisions

Discovery & Validation

• Research how enterprise users interact with AI agents and where they lose trust; frame the riskiest assumptions as testable hypotheses and de-risk them first
• Design and run experiments - POCs, pilot deployments, scenario-based testing of multi-step workflows, edge cases, and failure recovery - to validate agentic solutions where non-deterministic output makes traditional QA insufficient
• Distill research, experiments, and competitive intelligence into clear insights that pave the path for a successful product
• Agent Design, Prototyping & Production
• Define agent behavior and prototype system prompts and tool schemas; partner with engineering on context management - summarization, working memory, and information flow across multi-step tasks
• Drive multi-model architecture tradeoffs with engineering - define the quality, cost, and latency targets that determine which model serves each step in the agent workflow
• Build AI prototypes to validate hypotheses; define human-in-the-loop boundaries and guardrails - when the agent acts autonomously, when it escalates, and how to handle non-deterministic output
• Establish agent evaluation frameworks - task completion, reasoning quality, tool selection, failure recovery, safety - and partner with engineering on production readiness (observability, drift, responsible AI, prompt versioning)
• Define success metrics at the agent level - task completion rate, cost per task (not per inference), escalation rate, time to resolution, and customer trust alongside business KPIs
• Delivery & Execution
• Own the end-to-end product lifecycle from discovery through phased rollouts; establish the metrics framework (north star, input, guardrail metrics) and report product impact to leadership
• Manage the product backlog, scope, dependencies, and risks; drive agile ceremonies and produce high-quality PRDs, product briefs, and decision logs
• Evaluate technology and platform decisions from a product perspective; create deployment playbooks, reference architectures, and knowledge transfer materials so teams sustain solutions independently
• Use AI to accelerate product work - research, analysis, prototyping, documentation - with judgment on when it needs human oversight; onboard rapidly to new domains and support team members across the initiative

Stakeholder Management

• Build trusted relationships with stakeholders and executives; serve as the go-to product advisor and primary contact for AI product direction and deployment strategy
• Partner with AWS Solution Architects and account teams to align on technical approach, service selection, and go-to-market for GenAI solutions
• Manage expectations on scope, timelines, and tradeoffs; facilitate decisions across competing priorities using data, alternatives, and clear rationale
• Frame AI capabilities and limitations for non-technical stakeholders - manage hype cycles, set realistic expectations; surface unmet needs that deepen relationships and grow the account

Required Skills

• 8-12+ years in product management, forward deployment, or solutions engineering; must have shipped AI products from prototype through production at scale
• Strong product sense - ability to identify what matters to users and the business, make prioritization calls with incomplete information, and shape products that deliver real outcomes
• Deep GenAI fluency - LLMs, RAG, fine-tuning, prompt engineering, context engineering, evals - with hands-on experience building or shipping agentic systems (planning, tool use, HITL, guardrails)
• Proven ability to prototype AI solutions using AI tools (Cursor, Claude, Copilot) to validate hypotheses and de-risk product decisions
• Experience deploying AI solutions in enterprise environments with strong technical fluency - can read code, evaluate architectures, make product tradeoffs on technical constraints, and drive scalable deployment patterns
• Exceptional communicator - clear PRDs, technical specs, and decision logs; has led AI products through full lifecycle and driven alignment with Directors, VPs, and C-level
• Comfortable operating in ambiguous, fast-moving environments where the AI landscape evolves weekly
• PM-level fluency across the AWS AI ecosystem - Bedrock, AgentCore, SageMaker, Strands, Kendra, OpenSearch, Lambda, Step Functions - to make informed product and architecture decisions

Preferred Qualifications

• Software engineering or coding background (Python, JavaScript, TypeScript)
• Agency or consulting delivery experience
• Experience in Financial Services, Healthcare, or Life Sciences industries
• Familiarity with open-source LLM ecosystem (Llama, Mistral) for flexibility and cost optimization
• Prior experience leading time-boxed discovery initiatives or technical spikes with rapid validation cycles

Why Join R&P?

You'll work at the intersection of cutting-edge AI and real enterprise impact - helping clients deploy Generative and Agentic AI solutions that change how their businesses operate. R&P gives you the variety of consulting (new problems, new industries, new tech) with the depth of a product role - you'll build, ship, and measure, not just advise. The team is collaborative, technically sharp, and genuinely invested in doing great work for clients.