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Sous Chef

HelloFresh · Calgary, Alberta, Canada

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Production Calgary, AB, Canada Posted May 7, 2026

Location: 4951 - 110 Avenue SE, Calgary, Alberta

Schedule: Monday to Friday, 9:00 AM to 5:00 PM (may vary based on business needs) - fully on-site

S'more about the team

We are looking for an experienced Sous Chef who will oversee daily kitchen operations of our newest brand: Factor (factormeals.ca), a healthy, ready-to-heat meal delivery service. Reporting to the Executive Chef, you will ensure that all food prepared meets the highest quality standards, the first batch is identical to the last, and our production stays on track. As a part of our Kitchen Operations team, you will play a key role in delivering a consistently outstanding product to our weekly customers while rapidly scaling this new business.

This role will offer a predictable and consistent 5-day schedule, with daytime shifts.

Lettuce share what this role will be responsible for:

Train, coach, and develop a team of hourly kitchen employees
Manage performance metrics on safety, quality, efficiency, cost, and morale, provide regular progress reports to the Executive Chef, conduct root cause analyses if off-target, and drive continuous improvement in all areas
Maintain upkeep of the kitchen, including equipment and inventory
Ensure the kitchen operates with the highest health and safety standards, and is in alignment with federal and provincial health and safety requirements
Track and manage food storage, rotation, and quality
Work closely with other departments to execute plant-wide process improvement initiatives
Make in-flight adjustments to ensure production stays on track and goal are met
Work in all areas of the production facility, including refrigerated areas, and perform tasks ranging from receiving of ingredients and packaging, preparation of ingredients, cooking activities, plating, and order packing.
Work in compliance with OH&S acts and regulations.
Use personal protective and safety equipment and clothing as directed by the employer and report workplace hazards and dangers to the supervisor or employer.
Other duties as assigned

Sound a-peeling? Here's what we're looking for:

2+ years’ experience as a Sous Chef in a commissary kitchen with high-volume food preparation
Computer literate; you are comfortable with Microsoft Office / Google Suite applications (spreadsheets, slides, etc)
Ability to lead, train and develop a large group of employees and manage an active kitchen
A problem solver’s mentality; you see problems as opportunities and see the benefit of doing things differently
Strong communication skills; you adjust your communication style to different audiences, relay information effectively, and speak to employees with tact and diplomacy
Ability to multitask, tracking/monitoring recipe development, maintaining efficiency, and delivering on time
No/low ego; you take direction/feedback well, and are focused on getting to the best possible outcome
Comfortable with being exposed to hot, cool and/or cold environments (0-30ºC)

Let’s cut to the cheese, this is why you'll love it here:

Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
RRSP Matching - Competitive RRSP matching program offered
Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance.
Family Benefits - A parental leave top-up program for expectant parents.
Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Working Conditions:

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

If this sounds like you, please click the "Apply Now" button. If this role doesn't quite match what you're looking for, but you'd like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from you!

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

#factor

#JD1008

Calgary, AB Pay Range

$60,000—$70,000 CAD

Ready to apply?

HelloFresh

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Warehouse Supervisor

HelloFresh · Calgary, Alberta, Canada

Apply now

Supply Chain Management & Operations Calgary, AB, Canada Posted May 7, 2026

Location: 4951 - 110 Avenue SE, Calgary, Alberta

S'more about the team

We are looking for a full-time Warehouse supervisor for our newest brand: Factor (factormeals.ca), a healthy, ready-to-heat meal delivery service. Reporting to the Site Director, you will lead all warehousing, inbound, and outbound activities. As part of our Production team, you will play a key role in delivering a consistently outstanding product to our customers while rapidly scaling a new business.

Lettuce share what this role will be responsible for:

With the assistance of the Associate Director of Production, build out a warehouse team responsible for all receiving, shipping, storage / distribution of goods, and logistics activities

In collaboration with the operation management team, plan and assign tasks of production associates to support production activities, and hold the team accountable for completing tasks in time.
With assistance from the Associate director of Production, develop and build the systems including:

Physical material flow process, including FIFO and allergen segregation principles
6S organization of warehouse areas
Building scalable inventory systems, including cycle count processes
Build and update electronic data systems

Organize and maintain inventory and storage area
Ensure shipment and inventory transactions are documented accurately and in time
Coordinating inventory transfers with related departments
Maintains storage area by organizing floor space; adhering to storage design principles
Recommending improvements
Maintains inventory by conducting monthly physical counts and reconciling variances
Other duties as assigned

Sound a-peeling? Here's what we're looking for:

High School Diploma, post-secondary education preferred
2+ years experience in a high volume receiving role or high volume food service environment
Experience working with produce is a requirement
Experience working in a warehouse environment/shipping and receiving
The licensed to operate motorized hand trucks, Forklift, Reach Truck or Stacker
Clear and concise communicator, verbal and written
Overtime, weekend, evening and holiday work, as required
Must be willing and able to lift up to 49 pounds with or without reasonable accommodation
Must be willing and able to stand/walk for up to 8 hours with or without reasonable accommodation
Must be able proficient in Microsoft Office and Google Sheets
A problem solver’s mentality; you see problems as opportunities, identify and simplify complex issues, and drive rapid, focused, and data-driven solutions
Energy, enthusiasm, and a can-do attitude; used to working in a fast-growing environment
Drive and self-motivation; you have burning desire to make a meaningful difference in our business and lives of our employees
Comfort with being exposed to hot, cool and/or cold environments (0-30ºC)

Let’s cut to the cheese, this is why you'll love it here:

Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
RRSP Matching - Competitive RRSP matching program offered
Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance.
Family Benefits - A parental leave top-up program for expectant parents.
Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Working Conditions:

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

If this sounds like you, please click the "Apply Now" button. If this role doesn't quite match what you're looking for, but you'd like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from you!

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

#factor

#JD1008

Calgary, AB Pay Range

$65,000—$70,000 CAD

Ready to apply?

HelloFresh

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Sales Associate (Part-Time) - Market Mall

ALO · Calgary, AB

Apply now

Stores Calgary, AB Posted May 6, 2026

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

Role Objective

The Sales Associate works to achieve store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.

Key Job Responsibilities

Impacts the business and store environment in a positive manner aligning with store leadership and company goals.
Drive and exceed sales goals by leading ALO’s Flow initiatives, while optimizing productivity and efficiency
Ensure engagement with customers and provide a friendly and easy to shop environment
Continue to build the client relationship daily with our customers
In partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
Leverages company tools, incentives, and strategies to support meeting store goals
Resolve client needs quickly & effectively ensuring customer satisfaction
Educates guests and staff on our product, community and culture
Understand and protect the daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures
Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.

Sales Associate Qualifications

Preferred 1+ years prior work experience in a client-centric, sales environment
Passion for customer service and delivering exceptional experiences
Aligns with and embodies ALO’s Guiding Principles
Self-motivated with a desire to achieve results and excel individually, and as a team
Requires constant movement in and around all areas of store
Ability to lift, push, carry or otherwise move up to 50 pounds
Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
Ability to stand and move for an entire shift

Sales Associate Schedule

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

JUST SOME OF THE PERKS

Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
Monthly Store Incentives
Clothing Allowance
Free yoga classes at any of our Sanctuaries (select cities)

#LI-JJ1

#LI-2

#li-onsite

For CA residents, Job Applicant Privacy Policy HERE.

Ready to apply?

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ALO

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Production Associate

HelloFresh · Calgary, Alberta, Canada

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Production - Hourly Calgary, AB, Canada Posted May 6, 2026

Schedule: Monday to Friday (8 am to 4:30 pm) - flexibility required to work weekends, schedule may vary based on business needs

Location: 4951 - 110 Avenue SE, Calgary, Alberta

About the Role

As a Production Associate, you will be responsible for receiving raw ingredients, preparing raw ingredients, assisting cooks and chefs during the cooking process, plating of meals, and fulfilling boxes for customer orders while following all safety, GMP and SQF policies/procedures. Other tasks as assigned.

What you will be doing:

Work in any of the following functional areas as required; Kitchen, Plating, Pick and Pack, Shipping/Receiving as designated by the reporting manager
Ensure quality of product meets Company Standards
Ensure accuracy when weighing or portioning products
Ensure accuracy and efficiency at designated ship out stations
Clean and sanitize all equipment and work areas within the facility, ensuring all waste and packaging are properly categorized and disposed and/or recycled of as per instructions and training
Participate in ongoing training and development opportunities to enhance your skills and knowledge
Foster a positive and respectful work environment by maintaining professional communication and behavior with coworkers and promoting a sense of teamwork and collaboration
Work in compliance with OH&S acts and regulations.
Use personal protective and safety equipment and clothing as directed by the employer and report workplace hazards and dangers to the supervisor or employer.
Other duties as assigned

At a minimum, you have:

High school diploma or equivalent
Willing and able to push, pull, and lift up to 50lbs
Has experience standing for prolonged periods of time including regular bending, twisting and walking
Ability to communicate in English, both verbal and written
Ability to prioritize, remain calm and alert while multitasking in a fast-paced and deadline oriented environment.
Willing and able to work in a refrigerated environment (0°C to 4°C)
Familiar with MS Office and/or Google Apps and comfortable learning new technologies.
Ability to work independently and within a team environment, in addition to having strong interpersonal skills.
Flexibility to work overtime, weekends, evenings and holidays as required
1 year experience in food production facility is an asset

Level 1 First Aid is considered an asset.

What you’ll get in return:

Competitive salary and health benefits
Shift premiums are available for afternoon and overnight shifts
75% discount on HelloFresh or Chefs Plate weekly box subscription
High impact work to help feed thousands of families in Canada
Opportunity to learn and grow
Work with a hard-working and supportive team

Working Conditions:

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

If this sounds like you, please click the "Apply Now" button. If this role doesn't quite match what you're looking for, but you'd like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from you!

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

#factor

#JD1008

Calgary, AB Pay Range

$17—$17 CAD

Ready to apply?

HelloFresh

View all jobs →

Manager, Vetify Supplier Support (B2B Customer Support)

Avetta, LLC · Lehi, Utah, United States

Apply now

Supplier Sales, Services, and Support Calgary Lehi, UT Posted May 5, 2026

SUMMARY

The Manager, Vetify Supplier Support leads Avetta’s Vetify supplier support operations across internal teams and external BPO partners, ensuring a seamless, efficient, and world-class support experience for suppliers using Avetta’s platforms. This role is responsible for day-to-day management of frontline Supplier Success while driving strategic initiatives that improve our customer’s experience, case management efficiency, expand adoption of automation and AI, and standardize support processes and documentation.

Working closely with cross-functional partners and regional leaders, this role ensures that suppliers receive high-quality, multilingual support (including English, Spanish, and Canadian French) through phone, chat, email, and other service channels. The Manager, Vetify Supplier Support balances operational excellence with continuous improvement, leveraging data, technology, and strong leadership to elevate supplier satisfaction, streamline workflows, and support Avetta’s growth in the region.

If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home). Candidates residing within commutable distance to our Calgary or Lehi office are strongly preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide direct leadership and operational oversight for Vetify Supplier Support, including internal frontline teams and external BPO partners, ensuring consistent, high-quality service across all support channels (phone, chat, email, voicemail, SMS, etc.).
Manage a team of Team Leads (and their associated frontline teams), setting clear expectations, providing coaching and feedback, and ensuring consistent performance management and professional development.
Own and optimize day-to-day case management operations for Avetta support including case routing, prioritization, backlog management, and resolution quality to ensure efficient and effective handling of supplier inquiries.
Drive the adoption of automation and AI within Supplier Support, partnering with internal stakeholders to identify use cases, implement solutions, and measure impact on efficiency, quality, and supplier experience.
Lead process improvement initiatives focused on simplifying workflows, reducing friction for suppliers, and improving key metrics such as time to resolution, first contact resolution, and CSAT/NPS.
Establish, maintain, and continuously improve standardized process documentation and operating procedures for Vetify support, ensuring consistency across internal teams and BPO partners.
Monitor and manage performance against key Metrics that Matter (e.g., CSAT, NPS, verification quality, interaction quality, SLA adherence, productivity, attendance) and take timely action to address gaps or risks.
Build and maintain strong relationships with BPO partners, including performance governance, staffing alignment, quality oversight, and continuous improvement across partner sites supporting Vetify suppliers.
Collaborate closely with cross-functional teams (e.g., Supplier Services leadership, Training, Quality, WFM, Product, Client Services, IT, and Operations) to align support operations with broader business goals and upcoming initiatives.
Partner with Training & Quality to ensure new hires, existing staff, and BPO agents receive up-to-date training on systems, processes, and best practices, and that coaching and calibration routines are in place and effective.
Use data and reporting (e.g., from Salesforce and other internal tools) to identify trends, root causes, and opportunities, and translate insights into clear action plans for the Vetify Supplier Support organization.
Support planning and execution of new client launches, campaigns, and change initiatives that impact Vetify support, ensuring operational readiness, clear communication, and post-launch monitoring.
Foster an engaging, customer-centric culture focused on accountability, continuous learning, and high performance, where employees and partners feel supported, informed, and empowered to solve supplier challenges.
Ensure consistent communication of company and department goals, priorities, and updates to Vetify Supplier Support teams and BPO partners.
Maintain regular and predictable attendance and ensure appropriate leadership coverage for Vetify operations during US business hours, with flexibility as needed for critical issues or initiatives.
Perform other duties and responsibilities as required to support Supplier Success and Avetta’s strategic objectives.
Reliable and predictive attendance.

IDEAL QUALIFICATIONS:

5+ years of experience managing a call center or support center, including responsibility for frontline teams and first-line leaders (e.g., Team Leads or Supervisors).
Demonstrated success managing multi-site or partner/BPO operations, including performance management, quality oversight, and collaborative improvement initiatives.
Strong working knowledge of support center operations, including case management, SLAs, staffing, queue management, escalation handling, and customer satisfaction metrics.
Experience working with Salesforce Service Cloud or a similar CRM/case management platform; Salesforce experience is a significant plus.
Familiarity with, or hands-on experience in, leveraging automation and AI in support operations (e.g., virtual assistants, chatbots, AI-driven routing or knowledge tools), including basic prompting skills and comfort adopting new technologies.
Proficiency with Microsoft Office (especially Excel and PowerPoint) for reporting, analysis, and executive-ready presentations.
Demonstrated ability in goal setting, performance management, and coaching, including setting clear targets, reviewing results, and driving accountability at both team and individual levels.
Experience in project management or leading cross-functional initiatives, with the ability to define scope, manage timelines, coordinate stakeholders, and deliver measurable outcomes.
Comfortable working in a fast-paced, evolving environment, with strong prioritization, problem-solving, and decision-making skills.
Excellent written, oral, and interpersonal communication skills, including the ability to present to leadership and collaborate effectively across departments.
Preferred location in Lehi, Utah or Calgary, Canada, with a hybrid work arrangement and minimal travel as needed.

Ready to apply?

Avetta, LLC

View all jobs →

Manager, Vetify Supplier Support (B2B Customer Support)

Avetta, LLC · Calgary, Alberta, Canada

Apply now

Supplier Sales, Services, and Support Calgary Lehi, UT Posted May 5, 2026

SUMMARY

The Manager, Vetify Supplier Support leads Avetta’s Vetify supplier support operations across internal teams and external BPO partners, ensuring a seamless, efficient, and world-class support experience for suppliers using Avetta’s platforms. This role is responsible for day-to-day management of frontline Supplier Success while driving strategic initiatives that improve our customer’s experience, case management efficiency, expand adoption of automation and AI, and standardize support processes and documentation.

Working closely with cross-functional partners and regional leaders, this role ensures that suppliers receive high-quality, multilingual support (including English, Spanish, and Canadian French) through phone, chat, email, and other service channels. The Manager, Vetify Supplier Support balances operational excellence with continuous improvement, leveraging data, technology, and strong leadership to elevate supplier satisfaction, streamline workflows, and support Avetta’s growth in the region.

If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home). Candidates residing within commutable distance to our Calgary or Lehi office are strongly preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide direct leadership and operational oversight for Vetify Supplier Support, including internal frontline teams and external BPO partners, ensuring consistent, high-quality service across all support channels (phone, chat, email, voicemail, SMS, etc.).
Manage a team of Team Leads (and their associated frontline teams), setting clear expectations, providing coaching and feedback, and ensuring consistent performance management and professional development.
Own and optimize day-to-day case management operations for Avetta support including case routing, prioritization, backlog management, and resolution quality to ensure efficient and effective handling of supplier inquiries.
Drive the adoption of automation and AI within Supplier Support, partnering with internal stakeholders to identify use cases, implement solutions, and measure impact on efficiency, quality, and supplier experience.
Lead process improvement initiatives focused on simplifying workflows, reducing friction for suppliers, and improving key metrics such as time to resolution, first contact resolution, and CSAT/NPS.
Establish, maintain, and continuously improve standardized process documentation and operating procedures for Vetify support, ensuring consistency across internal teams and BPO partners.
Monitor and manage performance against key Metrics that Matter (e.g., CSAT, NPS, verification quality, interaction quality, SLA adherence, productivity, attendance) and take timely action to address gaps or risks.
Build and maintain strong relationships with BPO partners, including performance governance, staffing alignment, quality oversight, and continuous improvement across partner sites supporting Vetify suppliers.
Collaborate closely with cross-functional teams (e.g., Supplier Services leadership, Training, Quality, WFM, Product, Client Services, IT, and Operations) to align support operations with broader business goals and upcoming initiatives.
Partner with Training & Quality to ensure new hires, existing staff, and BPO agents receive up-to-date training on systems, processes, and best practices, and that coaching and calibration routines are in place and effective.
Use data and reporting (e.g., from Salesforce and other internal tools) to identify trends, root causes, and opportunities, and translate insights into clear action plans for the Vetify Supplier Support organization.
Support planning and execution of new client launches, campaigns, and change initiatives that impact Vetify support, ensuring operational readiness, clear communication, and post-launch monitoring.
Foster an engaging, customer-centric culture focused on accountability, continuous learning, and high performance, where employees and partners feel supported, informed, and empowered to solve supplier challenges.
Ensure consistent communication of company and department goals, priorities, and updates to Vetify Supplier Support teams and BPO partners.
Maintain regular and predictable attendance and ensure appropriate leadership coverage for Vetify operations during US business hours, with flexibility as needed for critical issues or initiatives.
Perform other duties and responsibilities as required to support Supplier Success and Avetta’s strategic objectives.
Reliable and predictive attendance.

IDEAL QUALIFICATIONS:

5+ years of experience managing a call center or support center, including responsibility for frontline teams and first-line leaders (e.g., Team Leads or Supervisors).
Demonstrated success managing multi-site or partner/BPO operations, including performance management, quality oversight, and collaborative improvement initiatives.
Strong working knowledge of support center operations, including case management, SLAs, staffing, queue management, escalation handling, and customer satisfaction metrics.
Experience working with Salesforce Service Cloud or a similar CRM/case management platform; Salesforce experience is a significant plus.
Familiarity with, or hands-on experience in, leveraging automation and AI in support operations (e.g., virtual assistants, chatbots, AI-driven routing or knowledge tools), including basic prompting skills and comfort adopting new technologies.
Proficiency with Microsoft Office (especially Excel and PowerPoint) for reporting, analysis, and executive-ready presentations.
Demonstrated ability in goal setting, performance management, and coaching, including setting clear targets, reviewing results, and driving accountability at both team and individual levels.
Experience in project management or leading cross-functional initiatives, with the ability to define scope, manage timelines, coordinate stakeholders, and deliver measurable outcomes.
Comfortable working in a fast-paced, evolving environment, with strong prioritization, problem-solving, and decision-making skills.
Excellent written, oral, and interpersonal communication skills, including the ability to present to leadership and collaborate effectively across departments.
Preferred location in Lehi, Utah or Calgary, Canada, with a hybrid work arrangement and minimal travel as needed.

Ready to apply?

Avetta, LLC

View all jobs →

IN

Part Time Floor Leader - Calgary Market Mall

Internal Job Board · Calgary, Alberta, Canada

Apply now

Retail Market Mall Posted May 5, 2026

Position: Part Time Floor Leader

Weekly: 20-29 hours

Interview Plan

Floor Leader

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence that would make even the most detail-oriented among us proud.

Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you'll help create a work environment that's both productive and fun, resulting in happy customers and happy employees. The Floor Leader role is all about making the world a better place one soap at a time!

Responsibilities:

Sales & Customer Experience:

Driving Sales: Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals. Take ownership for your results and actively work to grow the contribution of your segments to the store’s overall sales. Celebrate sales achievements with your team!
Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals. By fostering a culture of excellence in customer service, you'll drive sales, create a loyal customer base, and build a positive reputation for your store.
Building the Brand: Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement, hosting store parties, and other traffic-driving initiatives.
Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed product recommendations for every need.

Team Involvement:

Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance, support the growth of your team, and to increase sales. Lead by example, take ownership of your development, assess your performance, and actively seek feedback, resources, and opportunities to improve and elevate your skills, knowledge and abilities.
Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members perspectives related to diversity, equity, inclusion, and belonging (DEIB). Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee's unique contributions.

Operational Excellence:

Cash Handling and Store Opening/Closing: Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day. As required at your store location, take deposits to the bank.
Time and Attendance: Lead by example in terms of attendance and punctuality, and encourage the same from all employees. Monitor employee breaks to ensure they are taking their scheduled breaks, promoting a healthy work environment and improving employee wellbeing. Review daily communications, including store updates and task lists, to ensure that team members are informed and prepared for their shifts, promoting a culture of preparedness and organization.
Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
Stock and Inventory: Train your team on inventory best practices and fresh standards, and support management with inventory tasks. Utilize Visual Merchandising guidelines to make real-time adjustments to product displays based on sales and improve the customer experience.
Policies and Procedures: Support your management team to keep your store compliant and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, and health and safety.

Qualifications:

Required:

Minimum 1 year of experience in:

customer service and sales
cash handling and opening/closing procedures
supervisory experience involving coaching, feedback, and training
problem-solving issues related to customer service in day-to-day operations
a fast-paced team environment

Knowledge and passion for skincare, natural beauty, and ethical business
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

Experience with consultation-based customer service models
Experience analyzing sales metrics
Experience working in skincare or cosmetics
Experience in cross cultural collaboration and DEIB or social justice training
Fluency in Spanish, French or other languages

Market Mall Pay

$19.80—$19.80 CAD

Best of luck on your job search, and don't forget to follow us to learn more!

We Are Lush

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Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.

Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.

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Mid-Market Account Executive - Calgary

Samsara · Remote - Calgary

Apply now

US Mid Market AE2 Remote - Canada Posted May 4, 2026

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

This is a dynamic, high energy role in which you will bring the Internet of Things to mid-sized customers, building Samsara's business and bringing the benefits of sensor data to customers. Typical sales will be $20k to $100k, and involve POCs, multiple stakeholders, managing trials, multi-faceted pricing negotiations, and selling to executives and CXOs.

This is a remote position open to candidates based in Canada

You should apply if:

You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
Your mantra is #alwaysbeprospecting: The world of operations is vast. Your customers are often out in the field and the best way to catch them is live on the phone. Samsara’s top reps do constant research to find companies and contacts to expand their pipeline.
You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
You are a life-long learner: Samsara sales are complex. You will need to learn about businesses where you previously had little knowledge. The payoff is big but you have to be willing to put in the work.
You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
You want to be with the best: Samsara’s high-performance Sales culture means you’ll be surrounded by the best and challenged to go farther than you have before.

Minimum requirements for this role:

2+ years experience in a full-cycle, closing sales role
Experience independently closing new deals larger than $10,000 in annual revenue.
Must be located in Canada

An ideal candidate has:

Proven track record of consistent quota achievement
Experience selling in the midmarket space - medium to large deals sizes
Experience with high-volume cold calling
Must demonstrate a growth mindset and a willingness to be collaborative with your teammates and in your selling process
SFDC familiarity

Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your city of residence. Learn more about our total rewards and benefits below.

Annual OTE Salary

$172,500—$189,750 CAD

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

Ready to apply?

Apply to Samsara

Samsara

View all jobs →

Commercial Account Executive

Samsara · Calgary, Canada

Apply now

Canada Remote - Canada Posted May 4, 2026

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

This is a high energy role in which you will bring the Internet of Things to small to medium size customers, building Samsara's business and bringing the benefits of sensor data to customers. Typical sales will be $5k to $20k, and typically involve proof of concepts, multiple stakeholders, multi-faceted pricing negotiations, and selling to owners, safety and operational managers.

This position is based remotely in Canada.

You should apply if:

You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
Your mantra is #alwaysbeprospecting: The world of operations is vast. Your customers are often out in the field and the best way to catch them is live on the phone. Samsara’s top reps do constant research to find companies and contacts to expand their pipeline.
You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
You are a life-long learner: Samsara sales are complex. You will need to learn about businesses where you previously had little knowledge. The payoff is big but you have to be willing to put in the work.
You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
You want to be with the best: Samsara’s high-performance Sales culture means you’ll be surrounded by the best and challenged to go farther than you have before.

In this role, you will:

Own customer engagements end-to-end, from prospecting and qualification to close.
Generate pipeline through strategic outbound prospecting, as well as receive inbound leads from our account development team.
Target accounts with 11-30 vehicles.
Experience handling and owning transactional sales process with high volume demands.
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for this role:

1+ years of experience in a closing sales role

An ideal candidate has:

Proven track record of consistent quota achievement
Experience selling in the commercial space - small to medium deals sizes
Experience with high-volume cold calling
Experience in fast-paced, transactional sales
Must demonstrate a growth mindset and a willingness to be collaborative with your teammates and in your selling process
SFDC familiarity

Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your city of residence. Learn more about our total rewards and benefits below.

Annual OTE Salary

$140,500—$154,550 CAD

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

Ready to apply?

Apply to Samsara

Samsara

View all jobs →

SP

Finance and Operations EPM Engagement Lead

Spaulding Ridge · Toronto, Calgary

Apply now

Finance & Operations North America Posted May 1, 2026

Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management.

At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation.

What You Will Do

We are looking for an Engagement Lead to join our Finance and Operations Delivery Team!

The Engagement Lead will oversee relationships with our enterprise level clients across our Finance and Operations technologies. The ideal candidate will be apt in building strong relationships with strategic clients demonstrated by your ability to understand our clients’ needs and requirements, aligning them with our best in cloud solutions to achieve their goals. The engagement lead is expected to drive strong delivery of existing work which will help lead to adjacent opportunities in different functions, business units, and/or regions within an enterprise ecosystem.

Ideal candidates will be able to:

Develop trust relationships with a portfolio of major clients
Acquire a thorough understanding of key customer needs and requirements
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
Understand their business processes and advise on best-practices where applicable
Lead multi-faceted internal teams, balancing SR’s resources to maximize impact to the customer while still focusing on their professional development and career progression
Ensure the correct products and services are delivered to customers in a timely manner
Serve as the link of communication between key customers and internal teams
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Play an integral part in generating new sales that will turn into long-lasting relationships
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Qualifications:

Proven experience as an engagement/project manager in technology or management consulting
Experience in sales and providing solutions based on client needs
Experience with Anaplan, OneStream, Oracle, SAP, or a similar EPM cloud-based technology is a plus
Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
Excellent organizational skills
Ability in problem-solving and negotiation

We take care of you!
As an employee of Spaulding Ridge, you will part of a company that is providing innovative opportunities to impact our clients in a meaningful way. We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in different opportunities throughout the year including SR’s day of service, giving back to our global community. Here are some our great perks and top benefits to highlight:

Competitive benefits package, including medical, dental, vision, RRSP and Life insurance
Flexible Time Off
Paid holiday time
Paid maternity and paternity leave
Monthly technology and wellness allowance
Annual training allowance program

Spaulding Ridge’s Commitment to an Inclusive Workplace

When we engage the expertise, insights, and creativity of people from all walks of life, we become a better organization, we deliver superior services to clients, and we transform our communities and world for the better.

At Spaulding Ridge, we believe our team should reflect the rich diversity of society and we take seriously the responsibility to cultivate a workplace where every bandmate feels accepted, respected, and valued for who they are. We do this by creating a culture of trust and belonging, through practices and policies that support inclusion, and through our employee led Employee Resource Groups (ERGs): CRE (Cultural Race and Ethnicity), Women Elevate, PROUD and Mental Wellness Alliance.

The company is committed to offering Equal Employment Opportunity and to providing reasonable accommodation to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Spaulding Ridge and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our VP of Human Resources, Cara Halladay (challaday@spauldingridge.com). Requests for reasonable accommodation will be considered on a case-by-case basis.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Ready to apply?

Apply to Spaulding Ridge

SP

Spaulding Ridge

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Staff Software Developer, AI (Calgary, Canada)

Syndio · Calgary, Alberta, Canada

Apply now

Software Development Remote Home Office - Calgary Metropolitan Area Posted May 1, 2026

Do you want to empower organizations to build smarter compensation strategies while ensuring fair pay for all employees?

Syndio is a Series C technology company leveraging advanced technology and responsible AI to accelerate decision-making, streamline compliance, and democratize insights for consistent, equitable compensation practices at scale. Backed by $83M in investments from Bessemer Venture Partners, Voyager Capital, and Emerson Collective, we are expanding our team and products to help companies align their rewards strategies with their business goals.

Our customers are our greatest asset. Syndio partners with many of the world’s most recognized and respected enterprises, helping them implement leading-edge compensation solutions with expert guidance. We analyze pay for over 10 million employees across dozens of countries, ensuring fair, defensible rewards that drive better business outcomes.

Join us in our mission to help companies make smarter pay decisions they can trust!

About the role:

We are seeking a talented Staff-level AI Developer to join our applied AI team. In this role, you will be responsible for designing, building, and scaling our AI systems that solve complex problems related to compensation and compliance. You’ll work closely in a cross-functional squad that includes data scientists, software engineers, product managers, and business stakeholders.

You will have the opportunity to work at the forefront of AI innovation–exploring emerging tools and techniques while translating them into production-ready solutions that deliver real business impact.

Why this job is exciting:

Design, develop, and deploy production AI/ML systems that deliver business impact to our customers.
Build and maintain LLM-based applications leveraging context engineering techniques and toolsets.
Collaborate with data scientists to transition approved proof of concepts from a research environment into production.
Integrate AI capabilities into existing products and services through APIs and microservices.
Design and implement evaluation frameworks to assess model accuracy, reliability, and task-specific performance.
Monitor production performance and implement optimizations based on evaluation metrics and real-world usage patterns.
Stay up-to-date with the rapid changes in the AI landscape (e.g., new foundation models, quantization techniques) and prototype new ideas quickly.

About you:

Proficiency developing clean modular and efficient code with Python
Track record building and deploying AI systems within Google Cloud Platform, familiarity with BigQuery, Firebase, and Vertex AI
Working knowledge of Google Gemini, OpenAI, and Anthropic APIs
Familiarity with evaluation methodologies for assessing LLM accuracy, hallucinations, and task-specific performance
Exposure to—or strong interest in—vector databases, semantic search, agent frameworks, and protocols like MCP for connecting AI systems to external tools and data sources
Fluent with AI-assisted development tools (Cursor, Claude Code, GitHub CoPilot)
Foundational knowledge of machine learning concepts, model architectures, and LLM capabilities and constraints
Natural curiosity and passion for staying current with rapidly evolving AI technologies
Ability to balance innovation with practical business requirements
Adaptable when navigating ambiguity and rapidly shifting priorities
Comfortable communicating technical concepts and trade-offs to non-technical stakeholders

Bonus Points:

Bachelor's degree in Computer Science, Machine Learning, Mathematics, Statistics, Data Science, or quantitative field OR equivalent hands-on experience in a related professional industry

How we work:

We believe in starting simple, soon — progress over perfection. We value architectural clarity and execution speed. You’ll be joining a small, ambitious team committed to high trust, low ego collaboration. It’s a dynamic environment where teams embrace ambiguity, adapt quickly to change, and move fast to seize opportunity. As such, we empower engineers to make bold moves and back it up with a culture that supports learning through iteration.
Applicants must currently reside within commuting distance of Calgary, Alberta, Canada for consideration. Relocation is not currently offered.
- Kindly note, you must also be eligible to work in Canada legally, as we are NOT able to provide visa support or transfer at this time.

Why you'll love it here:

💰 Competitive Compensation. For this role our base salary is targeted at $205-240k CAD. Final offer amounts are determined by factors such as experience and expertise. We take a geo neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.
🏆 Syndio Equity. So you can share in Syndio’s success.
🏝 20 days annually. We encourage our team to recharge when they need to, plus paid sick & safe time, compassion leave, and voting leave.
🏦 Pension Contribution
📍 Remote-First with opportunities for local meet-ups in Calgary #LI-Remote

Role progression:

Month 1: Immediate Impact
From day one, you'll be immersed in our platform, infrastructure, and codebase. We expect a rapid learning curve and the ability to quickly contribute. A key deliverable for your first month will be deploying a feature that demonstrates your grasp of our systems and your ability to execute effectively.
Month 2: Proactive Contribution
You'll move beyond the initial learning phase and take a proactive role in identifying opportunities for improvement. This will involve deep dives into our endpoints, independent problem-solving, and a demonstrated ability to iterate and enhance our product.
Month 3: Driving Innovation
By the third month, you'll be a fully integrated member of our AI team, operating at full capacity. This includes active participation in technical discussions, independent execution of complex tasks, and the ability to propose and implement innovative technical solutions.

The Interview Overview:

Below you'll find an outline of the interview plan for our Staff AI Developer position. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

30 min - Phone call with a member of our Talent Team
75 min - Zoom interview with the Hiring Manager
Skills Evaluation - Take-home Assignment
75 hr - Technical Interview with Team
30 min - Executive Interview

At Syndio, we're building a diverse team that values candor, curiosity, and community. If you share these values and are interested in joining us, we'd love to talk with you even if you don't 100% meet the "about you" listed here. We don't expect anyone to have all the answers, as long as you're willing to learn and grow with us.

Syndio is an Equal Opportunity Employer. We are building an inclusive and collaborative workplace as we grow, and we welcome team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability and age.

Ready to apply?

Apply to Syndio

Syndio

View all jobs →

Staff Software Developer, AI (USA)

Syndio · Remote Home Office - United States

Apply now

Software Development Remote Home Office - Calgary Metropolitan Area Posted May 1, 2026

Do you want to empower organizations to build smarter compensation strategies while ensuring fair pay for all employees?

Syndio is a Series C technology company leveraging advanced technology and responsible AI to accelerate decision-making, streamline compliance, and democratize insights for consistent, equitable compensation practices at scale. Backed by $83M in investments from Bessemer Venture Partners, Voyager Capital, and Emerson Collective, we are expanding our team and products to help companies align their rewards strategies with their business goals.

Our customers are our greatest asset. Syndio partners with many of the world’s most recognized and respected enterprises, helping them implement leading-edge compensation solutions with expert guidance. We analyze pay for over 10 million employees across dozens of countries, ensuring fair, defensible rewards that drive better business outcomes.

Join us in our mission to help companies make smarter pay decisions they can trust!

About the role:

We are seeking a talented Staff-level AI Developer to join our applied AI team. In this role, you will be responsible for designing, building, and scaling our AI systems that solve complex problems related to compensation and compliance. You’ll work closely in a cross-functional squad that includes data scientists, software engineers, product managers, and business stakeholders.

You will have the opportunity to work at the forefront of AI innovation–exploring emerging tools and techniques while translating them into production-ready solutions that deliver real business impact.

Why this job is exciting:

Design, develop, and deploy production AI/ML systems that deliver business impact to our customers.
Build and maintain LLM-based applications leveraging context engineering techniques and toolsets.
Collaborate with data scientists to transition approved proof of concepts from a research environment into production.
Integrate AI capabilities into existing products and services through APIs and microservices.
Design and implement evaluation frameworks to assess model accuracy, reliability, and task-specific performance.
Monitor production performance and implement optimizations based on evaluation metrics and real-world usage patterns.
Stay up-to-date with the rapid changes in the AI landscape (e.g., new foundation models, quantization techniques) and prototype new ideas quickly.

About you:

Proficiency developing clean modular and efficient code with Python
Track record building and deploying AI systems within Google Cloud Platform, familiarity with BigQuery, Firebase, and Vertex AI
Working knowledge of Google Gemini, OpenAI, and Anthropic APIs
Familiarity with evaluation methodologies for assessing LLM accuracy, hallucinations, and task-specific performance
Exposure to—or strong interest in—vector databases, semantic search, agent frameworks, and protocols like MCP for connecting AI systems to external tools and data sources
Fluent with AI-assisted development tools (Cursor, Claude Code, GitHub CoPilot)
Foundational knowledge of machine learning concepts, model architectures, and LLM capabilities and constraints
Natural curiosity and passion for staying current with rapidly evolving AI technologies
Ability to balance innovation with practical business requirements
Adaptable when navigating ambiguity and rapidly shifting priorities
Comfortable communicating technical concepts and trade-offs to non-technical stakeholders

Bonus Points:

Bachelor's degree in Computer Science, Machine Learning, Mathematics, Statistics, Data Science, or quantitative field OR equivalent hands-on experience in a related professional industry

How we work:

We believe in starting simple, soon — progress over perfection. We value architectural clarity and execution speed. You’ll be joining a small, ambitious team committed to high trust, low ego collaboration. It’s a dynamic environment where teams embrace ambiguity, adapt quickly to change, and move fast to seize opportunity. As such, we empower engineers to make bold moves and back it up with a culture that supports learning through iteration.

Why you'll love it here:

💰 Competitive Compensation. For this role our base salary is targeted at $215-255k USD. Final offer amounts are determined by factors such as experience and expertise. We take a geo neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.
🏆 Syndio Equity. So you can share in Syndio’s success.
🏝 Flexible Vacation Policy. We encourage our team to recharge when they need to, plus paid sick & safe time, compassion leave, parental leave, and voting leave.
🩺 Medical, Dental, Vision. Syndio pays 90% of employee premiums, and 50% for dependents.
🏥 Life Insurance & Disability. Syndio covers the full premium.
🏦 401(k). To help you save for your future
📍 Remote-first for candidates living in the following approved U.S. states: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IA, MD, MA, MN, NE, NJ, NY, OH, OR, PA, RI, SC, SD, TX, UT, VT, VA, WA, and WI #LI-Remote

Role progression:

Month 1: Immediate Impact
From day one, you'll be immersed in our platform, infrastructure, and codebase. We expect a rapid learning curve and the ability to quickly contribute. A key deliverable for your first month will be deploying a feature that demonstrates your grasp of our systems and your ability to execute effectively.
Month 2: Proactive Contribution
You'll move beyond the initial learning phase and take a proactive role in identifying opportunities for improvement. This will involve deep dives into our endpoints, independent problem-solving, and a demonstrated ability to iterate and enhance our product.
Month 3: Driving Innovation
By the third month, you'll be a fully integrated member of our AI team, operating at full capacity. This includes active participation in technical discussions, independent execution of complex tasks, and the ability to propose and implement innovative technical solutions.

The Interview Overview:

Below you'll find an outline of the interview plan for our Staff AI Developer position. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

30 min - Phone call with a member of our Talent Team
75 min - Zoom interview with the Hiring Manager
Skills Evaluation - Take-home Assignment
75 hr - Technical Interview with Team
30 min - Executive Interview

At Syndio, we're building a diverse team that values candor, curiosity, and community. If you share these values and are interested in joining us, we'd love to talk with you even if you don't 100% meet the "about you" listed here. We don't expect anyone to have all the answers, as long as you're willing to learn and grow with us.

Syndio is an Equal Opportunity Employer. We are building an inclusive and collaborative workplace as we grow, and we welcome team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability and age.

Ready to apply?

Apply to Syndio

Syndio

View all jobs →

Key Account Director

Postman · Calgary, Alberta, Canada

Apply now

Sales Remote, Canada Posted Apr 30, 2026

Who Are We?

Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

The Opportunity

We are looking for a Key Account Director to lead growth within a set of Postman’s most important enterprise accounts. This role is part of a new strategic go-to-market motion designed to deepen our engagement with large enterprises, expand our footprint, and deliver the full value of the Postman platform.

You will be paired with a pod that includes a Principal Solutions Engineer and a Field CTO, forming a high-caliber account team focused on building long-term, value-based relationships. Together, you’ll engage senior technology leaders, uncover complex challenges, and drive adoption of Postman’s enterprise and platform solutions at scale.

This is not a traditional “low-hanging fruit” sales role—this is about strategic account expansion, multi-threaded enterprise engagement, and solution selling.

Location: This is a fully remote position. We are looking for someone who is able to travel to customers in their territory.

What You’ll Do

Own and grow a portfolio of strategic enterprise accounts (e.g., Fortune 500, cloud-first companies, large-scale developer organizations).
Deeply engage with senior buyers—CIOs, CTOs, VPs of Engineering, Platform, Security, and Collaboration—to position Postman as a critical platform solution.
Drive multi-threaded sales campaigns that expand existing usage and convert massive developer adoption (tens of thousands of users) into enterprise-wide value.
Lead complex solution sales cycles across collaboration, security, API governance, and emerging AI-enabled workflows.
Identify customer pain points and design tailored value propositions that demonstrate ROI and impact at scale.
Orchestrate cross-functional engagement with Customer Success, Product, and Marketing to maximize customer outcomes.
Track, forecast, and report on account progress, pipeline health, and business results.
Be a thought partner to your accounts, staying ahead of industry trends like agentic AI, workflow automation, and cloud-native development.
Partner with relevant stakeholders to drive account strategy and expansion.

About You

10–15 years of enterprise sales experience, with a proven track record in strategic account management and expansion.
Experience selling technical and platform products (developer tools, SaaS platforms, cloud infrastructure, or security solutions).
Demonstrated success in solution selling—engaging with senior technology leaders and driving multi-million dollar expansion deals.
History of working long cycles and successfully growing accounts over time.
Ability to navigate large, complex organizations with thousands of users and multiple stakeholders.
Collaborative mindset with experience working closely with technical teams (solutions engineers, architects, CTOs).
Deep understanding of enterprise buyer personas (security, collaboration, platform, developer productivity).
Curiosity and fluency in emerging technologies, particularly AI/agentic AI, and how they can automate workflows and deliver customer value.
Strong executive presence, relationship-building skills, and the ability to influence at the C-suite level.

Why Join Us

Be part of an innovative sales model at one of the fastest-growing developer platforms in the world.
Partner with world-class colleagues in a pod structure designed to maximize customer impact.
Work with some of the largest and most innovative technology companies on the planet.
Play a key role in shaping how Postman goes deeper into enterprise accounts and accelerates platform adoption.

What Else?

In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves.

At Postman we value in person collaboration. We are in office 5 days a week for all roles based out of our hubs in San Francisco Bay Area, Boston, Austin, Tokyo and London. For roles based in Bangalore, employees currently work in the office three days a week and will transition to five days per week by the end of the year. We were thoughtful in our approach which is based on collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our in office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.

Our Values

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

Equal opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.

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NetSuite Enterprise Sales Director

Spaulding Ridge · Toronto, Calgary

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Finance & Operations Canada United States Posted Apr 27, 2026

Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management.

At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation.

The NetSuite Enterprise Sales Director is responsible for driving enterprise revenue growth across Spaulding Ridge’s NetSuite business, including NetSuite ERP and related solutions. This role owns pipeline creation, deal strategy, and bookings with enterprise and upper‑mid‑market clients. The focus is on scaling a sustainable NetSuite business through new logo acquisition, account expansion, and cross‑solution selling.

What You’ll Do

Lead the end‑to‑end enterprise sales process for NetSuite solutions, including pipeline generation, deal strategy, contract negotiation, and close
Work collaboratively with practice leadership to develop and execute a growth strategy for the NetSuite business
Identify, develop, and prioritize NetSuite market offerings that align with enterprise and upper‑mid‑market client needs
Develop and execute strategic account plans focused on long‑term growth, expansion, and partnership
Own and manage the NetSuite sales pipeline, ensuring alignment with revenue targets across implementation and advisory service lines
Identify cross‑sell and up‑sell opportunities within existing accounts to expand solution footprint and services
Partner closely with solution architects and practice leaders to scope, position, and close high‑value NetSuite platform and services engagements
Drive market presence through enterprise relationship development, NetSuite alliance coordination, events, and targeted thought leadership
Serve as a trusted advisor by understanding complex client business environments and challenges, delivering high‑value solutions aligned to their strategic goals

What You’ll Bring

Proven success scaling a NetSuite practice or market offering within a consulting or professional services environment
Experience selling to enterprise and upper‑mid‑market clients
Strong business development skills with a track record of attaining sales targets through alliances and/or direct origination
Deep functional and/or technical understanding of NetSuite cloud ERP, including financials and core operational modules
Strong business operations acumen (forecasting, pipeline management, margin awareness, and utilization considerations)
Demonstrated experience collaborating with consultants, sales leaders, and solution architects
Existing knowledge of—and relationships within—the NetSuite ecosystem and partner channel
Experience leading complex sales motions through client‑facing activities such as requirements discussions, stakeholder workshops, and solution validation
Exceptional communication skills with the ability to engage credibly with CxOs and senior decision makers
Bachelor’s degree in Finance, Accounting, Logistics, Management Information Systems, or equivalent professional experience

Spaulding Ridge’s Commitment to an Inclusive Workplace

When we engage the expertise, insights, and creativity of people from all walks of life, we become a better organization, we deliver superior services to clients, and we transform our communities and world for the better.

At Spaulding Ridge, we believe our team should reflect the rich diversity of society and we take seriously the responsibility to cultivate a workplace where every bandmate feels accepted, respected, and valued for who they are. We do this by creating a culture of trust and belonging, through practices and policies that support inclusion, and through our employee led Employee Resource Groups (ERGs): CRE (Cultural Race and Ethnicity), Women Elevate, PROUD and Mental Wellness Alliance.

The company is committed to offering Equal Employment Opportunity and to providing reasonable accommodation to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Spaulding Ridge and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our VP of Human Resources, Cara Halladay (challaday@spauldingridge.com). Requests for reasonable accommodation will be considered on a case-by-case basis.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

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Spaulding Ridge

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Scrum Master II

Avetta, LLC · Calgary, Alberta, Canada; Canada - Remote

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Engineering Calgary Canada - Remote Posted Apr 24, 2026

If residing within commutable distance to Avetta's Calgary, AB Office located at 255-5th Ave., SW Suite 1400, Calgary, AB T2P 3 G6, a hybrid schedule would be required (3 days in office, 2 days work from home). We are also open to candidates living in Toronto or Ontario areas who may be considered on a remote basis.

SUMMARY:

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription software is used by 85k+ active customers in over 100 countries.

As a Scrum Master II, you will take on a pivotal role in implementing the Scrum Framework and Agile processes across multiple Scrum teams. Your mission is to empower these teams to deliver exceptional solutions by fostering a culture of continuous improvement and collaboration. You will act as a key facilitator, ensuring a safe and efficient working environment while managing inter-team dependencies. In this role, you’ll be responsible for driving program-level objectives and working closely with multiple teams to ensure their success. Additionally, you will leverage emerging AI-assisted Agile tooling and advanced Jira expertise to streamline team workflows, reporting, and backlog management.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Collaborate with multiple teams and stakeholders (Product Managers, RTEs, Product Owners) to ensure strategic initiatives are aligned and delivered on time, focusing on program-level goals.
Facilitate Agile ceremonies for multiple teams and lead team breakout sessions during PI Planning to coordinate dependencies, capacity, and risks.
Mentor less experienced Scrum Masters, fostering a culture of continuous improvement across multiple teams.
Coordinate and manage dependencies between teams, ensuring smooth delivery of large program initiatives and alignment during Scrum of Scrums.
Support the Product Owner by:
- Assisting with managing product roadmaps and team backlogs across multiple teams.
- Coaching teams on backlog management, vertical slicing of stories, and estimating practices.
Build high-performing, self-organizing teams by creating an environment that enhances collaboration, team dynamics, and cohesion across product verticals.
Actively resolve cross-team impediments and blockers that could affect program-level progress.
Leverage Agile metrics to track the performance of multiple teams and provide visibility into program progress and health.
Ensure smooth alignment of multiple teams during PI Planning, using tools and metrics to drive data driven decision-making.
Promote the adoption of Agile engineering best practices (TDD, BDD, Pair Programming, CI/CD) across multiple teams to maintain consistency in quality.
Utilize AI-enabled Agile and productivity tools (e.g., backlog automation, sentiment analysis, or predictive metrics) to enhance team performance, forecasting, and reporting.
Provide hands-on Jira expertise, including workflow customization, dashboard/report creation, and integration with other tools (Confluence, Aha!, GitHub), supporting both team and program-level needs.

PREFERRED QUALIFICATIONS:

Experience in Project Management and Agile methodologies, with proven success in scaling Agile across multiple teams, typically obtained through 6 years of experience.
Deep expertise in Jira administration and reporting, with the ability to coach teams and troubleshoot tool-related challenges.
Experience with AI-driven Agile or productivity tools preferred (e.g., AI-assisted backlog grooming, reporting, or team health insights).
Proficiency in Agile tools like Jira, Confluence, and Aha! (or similar portfolio/product management tools).
Demonstrated success in leading multi-team Agile initiatives, managing complex dependencies, and driving program-level outcomes.
Experience mentoring and coaching other Scrum Masters.
Strong leadership and communication skills, with a proven ability to foster collaboration across teams and product lines.
Experience managing complex SaaS product development and delivering solutions across multiple business units.
Ability to travel to the United States as needed, without visa or travel restrictions, is preferred.

IDEAL EDUCATION & TRAINING:

Bachelor’s degree in Computer Science, Engineering, or related area.
Scrum.org PSM II or SAFe Advanced Scrum Master (SASM) certification preferred.

Avetta is an equal opportunity employer and values diversity. We encourage individuals from all backgrounds and experiences to apply.

To apply for the Scrum Master II position, please submit your online application by June 30, 2026, at 11:59 PM PST.

#LI-REMOTE

#LI-HYBRID

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Avetta, LLC

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CR

VP, Search

Critical Mass · Vancouver

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Strategy Toronto Calgary Vancouver Chicago Posted Apr 24, 2026

As VP of Search, you’ll set the vision and direction for our global Search practice—leading best-in-class SEO, SEM, and Generative Engine Optimization (GEO) strategies across a diverse portfolio of clients and regions. You are the global leader and point of contact for Search within the agency, responsible for practice leadership, quality standards, capability growth, and operational excellence.

You’ll translate the evolving search landscape—including AI-powered discovery (AI Overviews, LLMs, and “answer engines”)—into actionable strategies, scalable frameworks, and measurable business outcomes. You balance executive-level client counsel with hands-on strategic depth, while building and sustaining a high-performing global team through strategic talent planning, staffing, and resourcing.

You’ll play a pivotal role in expanding our Search services and capabilities and helping our clients achieve top-tier performance. You define what great looks like, ensure we deliver it consistently, and evolve our offering to keep CM at the forefront of the industry.

*This is a one-year contract opportunity*

You Will:

Practice leadership & operations

Serve as the discipline lead and global point of contact for the Search practice—representing CM’s Search capabilities across agency leadership, cross-functional partners, and the broader Omnicom network.
Define and lead the agency-wide vision for best-in-class SEO, SEM, and GEO—developing strategic POVs, frameworks, and standardized processes across regions and accounts.
Act as a strategic thought leader, innovator, and champion for the role of search across the modern digital ecosystem.
Spearhead and deliver educational Search presentations, developing internal slideware to keep other disciplines updated on search news, trends, best practices, and “what it means for your clients” opportunities.
Own staffing strategy and resourcing across the global Search practice and client portfolio, partnering with Operations and account leaders to forecast needs, allocate talent, and address coverage gaps proactively.
Lead administrative and operational oversight for the discipline (e.g., capacity planning, utilization, role mix, and scalable delivery models, performance reviews, capability roadmaps).

Client leadership & business growth

Act as the executive Search lead for priority accounts, guiding senior stakeholders and ensuring Search programs align to business objectives, scope and measurable outcomes.
Lead the creation, definition, execution, and optimization of holistic search strategies (SEO + SEM + GEO), including multi-year roadmaps.
Proactively drive new business growth—shaping offerings, scoping work, mapping pricing/LOEs, supporting new business pitches, and identifying organic growth opportunities.
Communicate complex search concepts and performance narratives in a concise, compelling, executive-ready manner, transforming search data insights into strategic opportunities.

Innovation, AI search & future-proofing

Lead and implement AI Search Optimization / GEO strategies, ensuring clients are discoverable across AI Overviews and LLMs (ChatGPT, Perplexity, Gemini, AI Mode, etc.).
Build frameworks and processes to systematically track and improve search performance, including GEO visibility metrics, attribution impacts, and content/technical readiness.
Keep the agency ahead of search shifts (AI/ML automation, SERP changes, visual/voice/social search) and translate those shifts into new service offerings.

Strategy & execution

Utilize cross-channel search data to understand user intent, shape content strategy, and identify business opportunities.
Advise on technical website development to maximize indexability and visibility, including JavaScript SEO and accessibility considerations for both users and LLM crawlers.
Define search-driven guidelines and requirements for content, page speed, accessibility, structured data, site architecture, URL structure, metadata, internal linking, sitemaps, etc.
Conduct regular SEO/SEM/GEO audits and competitive analyses, translating insights into prioritized, executable roadmaps.
Deliver actionable performance insights and strategic recommendations through clear, visually compelling reports—communicating complex concepts in a concise and easy-to-understand manner
Collaborate with cross-functional teams to incorporate SEO strategies and best practices.
Optimize social search channels (e.g., YouTube, TikTok) to maximize brand and content visibility across the digital landscape.
Define success metrics and translate SEO/SEM/GEO results to business objectives.

You Have:

10–15+ years of Search experience, including 5+ years leading high-performing Search teams across multiple accounts.
Experience managing department-level staffing, resourcing and operations.
Strong communication and data storytelling skills (written and verbal), with confidence presenting to executive clients and agency leadership.
Deep expertise in SEO (technical + content + UX + measurement) and experience overseeing SEM strategy or managing large-budget paid search campaigns.
Experience integrating paid and organic search strategies and workflows to reduce costs while maximizing key business outcomes.
Proven track record of driving measurable performance improvements.
Strong organizational and project management skills, with experience leading multiple workstreams, teams, and deadlines simultaneously.
Experience with global brands and international SEO (multi-region, multi-language sites).
Experience managing SEO strategies for large-scale website migrations and redesigns.
Experience with GEO and AI search optimization for both AI Overviews and LLMs (ChatGPT, Perplexity, Gemini, AI Mode, etc.).
Experience defining and documenting cross-disciplinary internal processes, playbooks, and best practices to improve search implementation and deliverable quality.
Deep understanding of search algorithms and ranking factors across modern search ecosystems (traditional search, social search & AI search).
Proficiency in 3rd party SEO/SEM tools such as SEMrush, BrightEdge, Ahrefs, Screaming Frog, and similar platforms.
Proficiency in analytics and visualization tools such as Google Analytics, Looker Studio (Data Studio), Adobe Analytics, Google Search Console, Tableau, etc.
Experience with GEO/AI search tracking tools such as Profound, BlueFish, BrightEdge AI Catalyst, or similar solutions.
Strong analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions.
Strong Excel skills (pivot tables, VLOOKUP/XLOOKUP, large datasets) and experience analyzing and reporting on performance data.
Experience developing and executing search-driven content strategies that improve visibility, traffic, engagement, and conversion.
Experience testing and leveraging AI to improve search workflows, efficiencies, and quality.
A proactive, self-starter attitude and a passion for staying current in a rapidly evolving digital landscape.

We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that include, but aren’t limited to, a candidate’s experience and skills relative to the scope and responsibilities of the position. For current CM employees, tenure will also be a consideration.

Salary Range

$180,000—$220,000 CAD

Critical Mass is an equal opportunity employer.

Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx

Ready to apply?

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Critical Mass

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CR

VP, Search

Critical Mass · Calgary

Apply now

Strategy Toronto Calgary Vancouver Chicago Posted Apr 24, 2026

As VP of Search, you’ll set the vision and direction for our global Search practice—leading best-in-class SEO, SEM, and Generative Engine Optimization (GEO) strategies across a diverse portfolio of clients and regions. You are the global leader and point of contact for Search within the agency, responsible for practice leadership, quality standards, capability growth, and operational excellence.

You’ll translate the evolving search landscape—including AI-powered discovery (AI Overviews, LLMs, and “answer engines”)—into actionable strategies, scalable frameworks, and measurable business outcomes. You balance executive-level client counsel with hands-on strategic depth, while building and sustaining a high-performing global team through strategic talent planning, staffing, and resourcing.

You’ll play a pivotal role in expanding our Search services and capabilities and helping our clients achieve top-tier performance. You define what great looks like, ensure we deliver it consistently, and evolve our offering to keep CM at the forefront of the industry.

*This is a one-year contract opportunity*

You Will:

Practice leadership & operations

Serve as the discipline lead and global point of contact for the Search practice—representing CM’s Search capabilities across agency leadership, cross-functional partners, and the broader Omnicom network.
Define and lead the agency-wide vision for best-in-class SEO, SEM, and GEO—developing strategic POVs, frameworks, and standardized processes across regions and accounts.
Act as a strategic thought leader, innovator, and champion for the role of search across the modern digital ecosystem.
Spearhead and deliver educational Search presentations, developing internal slideware to keep other disciplines updated on search news, trends, best practices, and “what it means for your clients” opportunities.
Own staffing strategy and resourcing across the global Search practice and client portfolio, partnering with Operations and account leaders to forecast needs, allocate talent, and address coverage gaps proactively.
Lead administrative and operational oversight for the discipline (e.g., capacity planning, utilization, role mix, and scalable delivery models, performance reviews, capability roadmaps).

Client leadership & business growth

Act as the executive Search lead for priority accounts, guiding senior stakeholders and ensuring Search programs align to business objectives, scope and measurable outcomes.
Lead the creation, definition, execution, and optimization of holistic search strategies (SEO + SEM + GEO), including multi-year roadmaps.
Proactively drive new business growth—shaping offerings, scoping work, mapping pricing/LOEs, supporting new business pitches, and identifying organic growth opportunities.
Communicate complex search concepts and performance narratives in a concise, compelling, executive-ready manner, transforming search data insights into strategic opportunities.

Innovation, AI search & future-proofing

Lead and implement AI Search Optimization / GEO strategies, ensuring clients are discoverable across AI Overviews and LLMs (ChatGPT, Perplexity, Gemini, AI Mode, etc.).
Build frameworks and processes to systematically track and improve search performance, including GEO visibility metrics, attribution impacts, and content/technical readiness.
Keep the agency ahead of search shifts (AI/ML automation, SERP changes, visual/voice/social search) and translate those shifts into new service offerings.

Strategy & execution

Utilize cross-channel search data to understand user intent, shape content strategy, and identify business opportunities.
Advise on technical website development to maximize indexability and visibility, including JavaScript SEO and accessibility considerations for both users and LLM crawlers.
Define search-driven guidelines and requirements for content, page speed, accessibility, structured data, site architecture, URL structure, metadata, internal linking, sitemaps, etc.
Conduct regular SEO/SEM/GEO audits and competitive analyses, translating insights into prioritized, executable roadmaps.
Deliver actionable performance insights and strategic recommendations through clear, visually compelling reports—communicating complex concepts in a concise and easy-to-understand manner
Collaborate with cross-functional teams to incorporate SEO strategies and best practices.
Optimize social search channels (e.g., YouTube, TikTok) to maximize brand and content visibility across the digital landscape.
Define success metrics and translate SEO/SEM/GEO results to business objectives.

You Have:

10–15+ years of Search experience, including 5+ years leading high-performing Search teams across multiple accounts.
Experience managing department-level staffing, resourcing and operations.
Strong communication and data storytelling skills (written and verbal), with confidence presenting to executive clients and agency leadership.
Deep expertise in SEO (technical + content + UX + measurement) and experience overseeing SEM strategy or managing large-budget paid search campaigns.
Experience integrating paid and organic search strategies and workflows to reduce costs while maximizing key business outcomes.
Proven track record of driving measurable performance improvements.
Strong organizational and project management skills, with experience leading multiple workstreams, teams, and deadlines simultaneously.
Experience with global brands and international SEO (multi-region, multi-language sites).
Experience managing SEO strategies for large-scale website migrations and redesigns.
Experience with GEO and AI search optimization for both AI Overviews and LLMs (ChatGPT, Perplexity, Gemini, AI Mode, etc.).
Experience defining and documenting cross-disciplinary internal processes, playbooks, and best practices to improve search implementation and deliverable quality.
Deep understanding of search algorithms and ranking factors across modern search ecosystems (traditional search, social search & AI search).
Proficiency in 3rd party SEO/SEM tools such as SEMrush, BrightEdge, Ahrefs, Screaming Frog, and similar platforms.
Proficiency in analytics and visualization tools such as Google Analytics, Looker Studio (Data Studio), Adobe Analytics, Google Search Console, Tableau, etc.
Experience with GEO/AI search tracking tools such as Profound, BlueFish, BrightEdge AI Catalyst, or similar solutions.
Strong analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions.
Strong Excel skills (pivot tables, VLOOKUP/XLOOKUP, large datasets) and experience analyzing and reporting on performance data.
Experience developing and executing search-driven content strategies that improve visibility, traffic, engagement, and conversion.
Experience testing and leveraging AI to improve search workflows, efficiencies, and quality.
A proactive, self-starter attitude and a passion for staying current in a rapidly evolving digital landscape.

Critical Mass is an equal opportunity employer.

Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx

Ready to apply?

CR

Critical Mass

View all jobs →

CR

VP, Search

Critical Mass · Chicago

Apply now

Strategy Toronto Calgary Vancouver Chicago Posted Apr 24, 2026

As VP of Search, you’ll set the vision and direction for our global Search practice—leading best-in-class SEO, SEM, and Generative Engine Optimization (GEO) strategies across a diverse portfolio of clients and regions. You are the global leader and point of contact for Search within the agency, responsible for practice leadership, quality standards, capability growth, and operational excellence.

You’ll translate the evolving search landscape—including AI-powered discovery (AI Overviews, LLMs, and “answer engines”)—into actionable strategies, scalable frameworks, and measurable business outcomes. You balance executive-level client counsel with hands-on strategic depth, while building and sustaining a high-performing global team through strategic talent planning, staffing, and resourcing.

You’ll play a pivotal role in expanding our Search services and capabilities and helping our clients achieve top-tier performance. You define what great looks like, ensure we deliver it consistently, and evolve our offering to keep CM at the forefront of the industry.

*This is a one-year contract opportunity*

You Will:

Practice leadership & operations

Serve as the discipline lead and global point of contact for the Search practice—representing CM’s Search capabilities across agency leadership, cross-functional partners, and the broader Omnicom network.
Define and lead the agency-wide vision for best-in-class SEO, SEM, and GEO—developing strategic POVs, frameworks, and standardized processes across regions and accounts.
Act as a strategic thought leader, innovator, and champion for the role of search across the modern digital ecosystem.
Spearhead and deliver educational Search presentations, developing internal slideware to keep other disciplines updated on search news, trends, best practices, and “what it means for your clients” opportunities.
Own staffing strategy and resourcing across the global Search practice and client portfolio, partnering with Operations and account leaders to forecast needs, allocate talent, and address coverage gaps proactively.
Lead administrative and operational oversight for the discipline (e.g., capacity planning, utilization, role mix, and scalable delivery models, performance reviews, capability roadmaps).

Client leadership & business growth

Act as the executive Search lead for priority accounts, guiding senior stakeholders and ensuring Search programs align to business objectives, scope and measurable outcomes.
Lead the creation, definition, execution, and optimization of holistic search strategies (SEO + SEM + GEO), including multi-year roadmaps.
Proactively drive new business growth—shaping offerings, scoping work, mapping pricing/LOEs, supporting new business pitches, and identifying organic growth opportunities.
Communicate complex search concepts and performance narratives in a concise, compelling, executive-ready manner, transforming search data insights into strategic opportunities.

Innovation, AI search & future-proofing

Lead and implement AI Search Optimization / GEO strategies, ensuring clients are discoverable across AI Overviews and LLMs (ChatGPT, Perplexity, Gemini, AI Mode, etc.).
Build frameworks and processes to systematically track and improve search performance, including GEO visibility metrics, attribution impacts, and content/technical readiness.
Keep the agency ahead of search shifts (AI/ML automation, SERP changes, visual/voice/social search) and translate those shifts into new service offerings.

Strategy & execution

Utilize cross-channel search data to understand user intent, shape content strategy, and identify business opportunities.
Advise on technical website development to maximize indexability and visibility, including JavaScript SEO and accessibility considerations for both users and LLM crawlers.
Define search-driven guidelines and requirements for content, page speed, accessibility, structured data, site architecture, URL structure, metadata, internal linking, sitemaps, etc.
Conduct regular SEO/SEM/GEO audits and competitive analyses, translating insights into prioritized, executable roadmaps.
Deliver actionable performance insights and strategic recommendations through clear, visually compelling reports—communicating complex concepts in a concise and easy-to-understand manner
Collaborate with cross-functional teams to incorporate SEO strategies and best practices.
Optimize social search channels (e.g., YouTube, TikTok) to maximize brand and content visibility across the digital landscape.
Define success metrics and translate SEO/SEM/GEO results to business objectives.

You Have:

10–15+ years of Search experience, including 5+ years leading high-performing Search teams across multiple accounts.
Experience managing department-level staffing, resourcing and operations.
Strong communication and data storytelling skills (written and verbal), with confidence presenting to executive clients and agency leadership.
Deep expertise in SEO (technical + content + UX + measurement) and experience overseeing SEM strategy or managing large-budget paid search campaigns.
Experience integrating paid and organic search strategies and workflows to reduce costs while maximizing key business outcomes.
Proven track record of driving measurable performance improvements.
Strong organizational and project management skills, with experience leading multiple workstreams, teams, and deadlines simultaneously.
Experience with global brands and international SEO (multi-region, multi-language sites).
Experience managing SEO strategies for large-scale website migrations and redesigns.
Experience with GEO and AI search optimization for both AI Overviews and LLMs (ChatGPT, Perplexity, Gemini, AI Mode, etc.).
Experience defining and documenting cross-disciplinary internal processes, playbooks, and best practices to improve search implementation and deliverable quality.
Deep understanding of search algorithms and ranking factors across modern search ecosystems (traditional search, social search & AI search).
Proficiency in 3rd party SEO/SEM tools such as SEMrush, BrightEdge, Ahrefs, Screaming Frog, and similar platforms.
Proficiency in analytics and visualization tools such as Google Analytics, Looker Studio (Data Studio), Adobe Analytics, Google Search Console, Tableau, etc.
Experience with GEO/AI search tracking tools such as Profound, BlueFish, BrightEdge AI Catalyst, or similar solutions.
Strong analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions.
Strong Excel skills (pivot tables, VLOOKUP/XLOOKUP, large datasets) and experience analyzing and reporting on performance data.
Experience developing and executing search-driven content strategies that improve visibility, traffic, engagement, and conversion.
Experience testing and leveraging AI to improve search workflows, efficiencies, and quality.
A proactive, self-starter attitude and a passion for staying current in a rapidly evolving digital landscape.

*Please note, the pay range noted below is hourly*

We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that include, but aren’t limited to, a candidate’s experience and skills relative to the scope and responsibilities of the position. For current CM employees, tenure will also be a consideration.

Salary Range

$105—$133 USD

Critical Mass is an equal opportunity employer.

Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx

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Critical Mass

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CR

VP, Search

Critical Mass · Toronto

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Strategy Toronto Calgary Vancouver Chicago Posted Apr 24, 2026

As VP of Search, you’ll set the vision and direction for our global Search practice—leading best-in-class SEO, SEM, and Generative Engine Optimization (GEO) strategies across a diverse portfolio of clients and regions. You are the global leader and point of contact for Search within the agency, responsible for practice leadership, quality standards, capability growth, and operational excellence.

You’ll translate the evolving search landscape—including AI-powered discovery (AI Overviews, LLMs, and “answer engines”)—into actionable strategies, scalable frameworks, and measurable business outcomes. You balance executive-level client counsel with hands-on strategic depth, while building and sustaining a high-performing global team through strategic talent planning, staffing, and resourcing.

You’ll play a pivotal role in expanding our Search services and capabilities and helping our clients achieve top-tier performance. You define what great looks like, ensure we deliver it consistently, and evolve our offering to keep CM at the forefront of the industry.

*This is a one-year contract opportunity*

You Will:

Practice leadership & operations

Serve as the discipline lead and global point of contact for the Search practice—representing CM’s Search capabilities across agency leadership, cross-functional partners, and the broader Omnicom network.
Define and lead the agency-wide vision for best-in-class SEO, SEM, and GEO—developing strategic POVs, frameworks, and standardized processes across regions and accounts.
Act as a strategic thought leader, innovator, and champion for the role of search across the modern digital ecosystem.
Spearhead and deliver educational Search presentations, developing internal slideware to keep other disciplines updated on search news, trends, best practices, and “what it means for your clients” opportunities.
Own staffing strategy and resourcing across the global Search practice and client portfolio, partnering with Operations and account leaders to forecast needs, allocate talent, and address coverage gaps proactively.
Lead administrative and operational oversight for the discipline (e.g., capacity planning, utilization, role mix, and scalable delivery models, performance reviews, capability roadmaps).

Client leadership & business growth

Act as the executive Search lead for priority accounts, guiding senior stakeholders and ensuring Search programs align to business objectives, scope and measurable outcomes.
Lead the creation, definition, execution, and optimization of holistic search strategies (SEO + SEM + GEO), including multi-year roadmaps.
Proactively drive new business growth—shaping offerings, scoping work, mapping pricing/LOEs, supporting new business pitches, and identifying organic growth opportunities.
Communicate complex search concepts and performance narratives in a concise, compelling, executive-ready manner, transforming search data insights into strategic opportunities.

Innovation, AI search & future-proofing

Lead and implement AI Search Optimization / GEO strategies, ensuring clients are discoverable across AI Overviews and LLMs (ChatGPT, Perplexity, Gemini, AI Mode, etc.).
Build frameworks and processes to systematically track and improve search performance, including GEO visibility metrics, attribution impacts, and content/technical readiness.
Keep the agency ahead of search shifts (AI/ML automation, SERP changes, visual/voice/social search) and translate those shifts into new service offerings.

Strategy & execution

Utilize cross-channel search data to understand user intent, shape content strategy, and identify business opportunities.
Advise on technical website development to maximize indexability and visibility, including JavaScript SEO and accessibility considerations for both users and LLM crawlers.
Define search-driven guidelines and requirements for content, page speed, accessibility, structured data, site architecture, URL structure, metadata, internal linking, sitemaps, etc.
Conduct regular SEO/SEM/GEO audits and competitive analyses, translating insights into prioritized, executable roadmaps.
Deliver actionable performance insights and strategic recommendations through clear, visually compelling reports—communicating complex concepts in a concise and easy-to-understand manner
Collaborate with cross-functional teams to incorporate SEO strategies and best practices.
Optimize social search channels (e.g., YouTube, TikTok) to maximize brand and content visibility across the digital landscape.
Define success metrics and translate SEO/SEM/GEO results to business objectives.

You Have:

10–15+ years of Search experience, including 5+ years leading high-performing Search teams across multiple accounts.
Experience managing department-level staffing, resourcing and operations.
Strong communication and data storytelling skills (written and verbal), with confidence presenting to executive clients and agency leadership.
Deep expertise in SEO (technical + content + UX + measurement) and experience overseeing SEM strategy or managing large-budget paid search campaigns.
Experience integrating paid and organic search strategies and workflows to reduce costs while maximizing key business outcomes.
Proven track record of driving measurable performance improvements.
Strong organizational and project management skills, with experience leading multiple workstreams, teams, and deadlines simultaneously.
Experience with global brands and international SEO (multi-region, multi-language sites).
Experience managing SEO strategies for large-scale website migrations and redesigns.
Experience with GEO and AI search optimization for both AI Overviews and LLMs (ChatGPT, Perplexity, Gemini, AI Mode, etc.).
Experience defining and documenting cross-disciplinary internal processes, playbooks, and best practices to improve search implementation and deliverable quality.
Deep understanding of search algorithms and ranking factors across modern search ecosystems (traditional search, social search & AI search).
Proficiency in 3rd party SEO/SEM tools such as SEMrush, BrightEdge, Ahrefs, Screaming Frog, and similar platforms.
Proficiency in analytics and visualization tools such as Google Analytics, Looker Studio (Data Studio), Adobe Analytics, Google Search Console, Tableau, etc.
Experience with GEO/AI search tracking tools such as Profound, BlueFish, BrightEdge AI Catalyst, or similar solutions.
Strong analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions.
Strong Excel skills (pivot tables, VLOOKUP/XLOOKUP, large datasets) and experience analyzing and reporting on performance data.
Experience developing and executing search-driven content strategies that improve visibility, traffic, engagement, and conversion.
Experience testing and leveraging AI to improve search workflows, efficiencies, and quality.
A proactive, self-starter attitude and a passion for staying current in a rapidly evolving digital landscape.

We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that include, but aren’t limited to, a candidate’s experience and skills relative to the scope and responsibilities of the position. For current CM employees, tenure will also be a consideration.

Salary Range

$180,000—$220,000 CAD

Critical Mass is an equal opportunity employer.

Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx

Ready to apply?

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Critical Mass

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Node.js Fullstack Engineer

Robots and Pencils · Calgary, AB (Remote Friendly)

Apply now

Engineering Canada - Remote Posted Apr 23, 2026

At Robots & Pencils, we build meaningful, scalable digital products that solve real business problems.

We’re looking for a Fullstack Engineer (Level 3) to support the development and delivery of complex, integration-heavy platforms. This role is ideal for a solid engineer who enjoys hands-on development, can deliver features with some guidance, and is growing into owning larger parts of the system.

In this role, you will work as part of a cross-functional team, contributing across the stack while helping build reliable systems and solve integration challenges, including AI-native platforms such as agentic learning systems designed to enable human-centered learning in the Age of AI.

This is not a greenfield project. You’ll be joining a mature, production environment with real users, where reliability, performance, and scalability are critical. You’ll collaborate with senior engineers to enhance existing systems and deliver high-quality features.

By joining us, you leverage our Advanced AWS Partnership and the highly exclusive AWS Patterns Partnership, a distinction held by only 11 companies worldwide out of 190,000.

What You’ll Do

Fullstack Development

Build and maintain backend services using Node.js (and some Python), including serverless architectures (e.g., AWS Lambda, API Gateway)

Develop and integrate APIs that support frontend applications and external systems

Contribute to frontend features and ensure smooth integration across the stack

Write clean, maintainable, and well-tested code with solid unit testing practices

Workflow & System Orchestration

Contribute to workflows using orchestration tools (e.g., workflow engines, state machines)

Support event-driven processes and asynchronous system operations (e.g., SQS, EventBridge)

Help improve system reliability through error handling and retries

Backend & API Engineering

Develop RESTful APIs and contribute to backend architecture

Integrate with third-party services and internal systems, including AI-driven platforms

Assist in optimizing performance and scalability of services (e.g., DynamoDB patterns)

Follow secure and reliable data handling practices

System Reliability & Support

Troubleshoot issues in production environments with support from senior team members

Contribute to logging, monitoring, and debugging efforts

Assist with deployment and release processes in cloud-native environments (AWS, Docker)

Collaboration & Growth

Work closely with cross-functional teams across global locations

Participate in code reviews and team discussions

Deliver assigned features end-to-end with guidance

Continue developing technical skills, including AI-assisted development tools

Required Skills & Experience

3–5 years of professional software engineering experience

Strong experience with Node.js

Experience building and maintaining fullstack applications

Basic to intermediate experience with cloud environments (AWS preferred)

Familiarity with API design and backend systems

Familiarity with databases (SQL and/or NoSQL)

Experience working in production environments

Solid unit testing practices

Experience with containerization (e.g., Docker)

Nice to Have

Experience with Python

Exposure to event-driven architectures

Familiarity with AWS services (Lambda, DynamoDB, S3, SQS, etc.)

Exposure to workflow orchestration tools

Exposure to AI/LLM-based systems (e.g., LangChain, LangGraph)

Experience with CI/CD pipelines and infrastructure-as-code tools (e.g., CDK)

Experience working in collaborative, distributed teams

Why Join Robots & Pencils?

At Robots & Pencils, you’ll join a global team of engineers, designers, and strategists who care deeply about craftsmanship, collaboration, and innovation. You’ll work on meaningful, production-grade systems that impact real users at scale, within a mature and evolving engineering environment.

You’ll collaborate with experienced teams across backend, frontend, and infrastructure, gaining exposure to advanced AWS practices and modern architecture through our globally recognized partnerships. As part of a leading AI and cloud engineering organization, you’ll have the opportunity to grow your skills while contributing to high-impact digital products.

If you enjoy building across the stack, solving real integration challenges, and growing within a high-performing, globally distributed team, we’d love to meet you.

Ready to apply?

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Robots and Pencils

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Billing Operations & Systems Manager

Avetta, LLC · US - Remote

Apply now

Finance and Accounting Calgary Dallas, TX Houston, TX Lehi, UT Posted Apr 23, 2026

If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home). Those outside of commutable distance may be considered on a remote basis.

SUMMARY

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription-based software is used by 85k+ active customers in over 100 countries spanning across a wide range of industries.

The Billing Operations & Systems Manager owns the integrity of billing by ensuring deals, processes, and systems are aligned, scalable, and executable. This role serves as the central authority for billing governance, process design, and solution development, translating complex business requirements into efficient, system-enabled workflows. Acting as a bridge between Sales, Finance, Product, Engineering, IT, Revenue, and Billing, this position drives standardization, automation, and operational control in a high-volume, complex SaaS environment. This role partners closely with system owners and the engineering teams who are responsible for the hands-on system development.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Serve as the global owner and central point of control for global billing operations, defining and enforcing standards, governance frameworks, internal controls, and scalable workflows across intake, validation, approval, and execution.
Review and approve standard and non-standard deal structures, contract terms, and complex billing scenarios to ensure operational viability and compliance.
Identify process gaps, inefficiencies, and billing risks by monitoring performance metrics, error trends, and escalations; drive root cause resolution, standardization, and reduction of manual workarounds.
Act as the escalation point for complex billing issues, ensuring timely resolution and preventing recurrence through process and system improvements.
Translate complex business requirements, deal structures, and operational needs into structured, system-enabled solutions in partnership with IT, Engineering, and system owners.
Lead cross-functional initiatives and program launches, partnering with Sales, Finance, Legal, Product, and Customer Success to align deal structures with billing capabilities.
Develop and maintain SOPs, documentation, and process standards, and provide training and guidance to ensure process clarity, consistency, and audit readiness.

IDEAL EXPERIENCE, EDUCATION & TRAINING:

Bachelor’s degree in Finance, Accounting, Information Systems, or related field.
7+ years of experience in billing operations, finance operations, deal desk, revenue operations , or related functions in a SaaS or subscription-based environment with high transaction volume and complexity.
Project management or process improvement certifications preferred (PMP, Lean, Six Sigma).
Demonstrated expertise in process design, re-engineering, and operational scaling.
Proven experience leading cross-functional projects or programs from concept through execution including both operational and system-based initiatives.
Experience working with billing, CRM, or ERP systems (Zuora, NetSuite, Salesforce, etc.).
Experience translating business requirements into operational processes or system solutions and delivery of measurable operational efficiencies.
Strong decision-making capability with ability to operate in fast-paced and ambiguous environments.
Advanced Excel skills and experience working with large datasets.
Strong communication and stakeholder management skills, with ability to challenge and influence.
Experience in Quote-to-Cash (Q2C) environments within SaaS organizations.
Proficiency with data tools (SQL, Snowflake, BI platforms).

At Avetta, we are committed to salary transparency to ensure equitable hiring practices and promote trust. The salary range included in this job posting is based on internal and market data and the role's responsibilities. The final compensation offered to a candidate will be determined by several factors, including work location, job-related skills, experience, and relevant education or training.

The salary range for this position is $91,500 - $105,000 USD per year, with a potential bonus.

We also offer a comprehensive benefits package, which includes health, dental and vision insurance, 401(k), and PTO.

Avetta is an equal opportunity employer and values diversity. We encourage individuals from all backgrounds and experiences to apply.

To apply for the Billing Operations & Systems Manager position, please submit your online application by June 30, 2026.

#LI-REMOTE

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Avetta, LLC

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CR

Art Director

Critical Mass · Cupertino

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Creative Calgary Cupertino Vancouver Posted Apr 23, 2026

The Art Director is responsible for conceptual development and the execution of creative deliverables. These responsibilities include creating and communicating concepts, implementing marketing strategies and developing interactive design solutions. Reporting to the Creative Director, the Art Director will work with and lead a collaborative team of designers, copywriters and production specialists. Balancing creative thinking with interpersonal skills, this person will demonstrate an ability to justify concepts to both the client and the project team.

Contract Details:

The contract will run from June 1 through September 25.

You Will:

Develop concepts, communicate ideas, and design solutions that meet or exceed strategic objectives in a highly collaborative and iterative studio environment
Balance strategic development with client business objectives
Direct & delegate to core creative services disciplines (design, information architecture, audio design, production and copywriting)
Directly contribute to project design and development:
- create storyboards / initial graphic concepts
- conceive functional design solutions
- create site grids and interface demos
Provide quality assurance of all creative deliverables
Mentor and coach team members through project development and performance management
Build and maintain a rapport with clients, partner agencies and vendors
Contribute to the innovative development of the creative department

You Have:

Strong design portfolio 5+ years design and interactive work experience
Experience leading a team of designers, production specialists and writers to creative excellence
Well-developed communication skills
Ability to think creatively and justify concepts to clients and team members
Experience with strategic brainstorming, campaign development, creative brief development and creative execution
Ability to work on multiple projects simultaneously
Proven aptitude for quick creative thinking with acute attention to detail within demanding deadlines
Solid working knowledge of the latest design tools including Adobe CS, Sketch, Principle
Passion for interactive storytelling, ecommerce, product design, or design systems
Experience using video, motion samples and/or prototyping to sell your creative ideas to team members and stakeholders
Comprehensive understanding of interaction and UI design
Committed to the profession of visual communication

*The range listed below is hourly*

We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that include, but aren’t limited to, a candidate’s experience and skills relative to the scope and responsibilities of the position. For current CM employees, tenure will also be a consideration.

Salary Range

$90—$107 USD

Critical Mass is an equal opportunity employer.

Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx

Ready to apply?

CR

Critical Mass

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CR

Art Director

Critical Mass · Vancouver

Apply now

Creative Calgary Cupertino Vancouver Posted Apr 23, 2026

The Art Director is responsible for conceptual development and the execution of creative deliverables. These responsibilities include creating and communicating concepts, implementing marketing strategies and developing interactive design solutions. Reporting to the Creative Director, the Art Director will work with and lead a collaborative team of designers, copywriters and production specialists. Balancing creative thinking with interpersonal skills, this person will demonstrate an ability to justify concepts to both the client and the project team.

Contract Details:

The contract will run from June 1 through September 25.

You Will:

Develop concepts, communicate ideas, and design solutions that meet or exceed strategic objectives in a highly collaborative and iterative studio environment
Balance strategic development with client business objectives
Direct & delegate to core creative services disciplines (design, information architecture, audio design, production and copywriting)
Directly contribute to project design and development:
- create storyboards / initial graphic concepts
- conceive functional design solutions
- create site grids and interface demos
Provide quality assurance of all creative deliverables
Mentor and coach team members through project development and performance management
Build and maintain a rapport with clients, partner agencies and vendors
Contribute to the innovative development of the creative department

You Have:

Strong design portfolio 5+ years design and interactive work experience
Experience leading a team of designers, production specialists and writers to creative excellence
Well-developed communication skills
Ability to think creatively and justify concepts to clients and team members
Experience with strategic brainstorming, campaign development, creative brief development and creative execution
Ability to work on multiple projects simultaneously
Proven aptitude for quick creative thinking with acute attention to detail within demanding deadlines
Solid working knowledge of the latest design tools including Adobe CS, Sketch, Principle
Passion for interactive storytelling, ecommerce, product design, or design systems
Experience using video, motion samples and/or prototyping to sell your creative ideas to team members and stakeholders
Comprehensive understanding of interaction and UI design
Committed to the profession of visual communication

*The range listed below is hourly*

We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that include, but aren’t limited to, a candidate’s experience and skills relative to the scope and responsibilities of the position. For current CM employees, tenure will also be a consideration.

Salary Range

$70—$85 CAD

Critical Mass is an equal opportunity employer.

Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx

Ready to apply?

CR

Critical Mass

View all jobs →

CR

Art Director

Critical Mass · Calgary

Apply now

Creative Calgary Cupertino Vancouver Posted Apr 23, 2026

The Art Director is responsible for conceptual development and the execution of creative deliverables. These responsibilities include creating and communicating concepts, implementing marketing strategies and developing interactive design solutions. Reporting to the Creative Director, the Art Director will work with and lead a collaborative team of designers, copywriters and production specialists. Balancing creative thinking with interpersonal skills, this person will demonstrate an ability to justify concepts to both the client and the project team.

Contract Details:

The contract will run from June 1 through September 25.

You Will:

Develop concepts, communicate ideas, and design solutions that meet or exceed strategic objectives in a highly collaborative and iterative studio environment
Balance strategic development with client business objectives
Direct & delegate to core creative services disciplines (design, information architecture, audio design, production and copywriting)
Directly contribute to project design and development:
- create storyboards / initial graphic concepts
- conceive functional design solutions
- create site grids and interface demos
Provide quality assurance of all creative deliverables
Mentor and coach team members through project development and performance management
Build and maintain a rapport with clients, partner agencies and vendors
Contribute to the innovative development of the creative department

You Have:

Strong design portfolio 5+ years design and interactive work experience
Experience leading a team of designers, production specialists and writers to creative excellence
Well-developed communication skills
Ability to think creatively and justify concepts to clients and team members
Experience with strategic brainstorming, campaign development, creative brief development and creative execution
Ability to work on multiple projects simultaneously
Proven aptitude for quick creative thinking with acute attention to detail within demanding deadlines
Solid working knowledge of the latest design tools including Adobe CS, Sketch, Principle
Passion for interactive storytelling, ecommerce, product design, or design systems
Experience using video, motion samples and/or prototyping to sell your creative ideas to team members and stakeholders
Comprehensive understanding of interaction and UI design
Committed to the profession of visual communication

Critical Mass is an equal opportunity employer.

Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx

Ready to apply?

CR

Critical Mass

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CR

Comms Planning Director

Critical Mass · Calgary

Apply now

Media Calgary Vancouver Posted Apr 23, 2026

The Comms Planning Director partners across disciplines to create communication plans that translate marketing objectives into actionable go-to-market strategies grounded in audience understanding and business goals.

In partnership with strategy, media, creative, and marketing science, you will develop customer-centric connection plans that inform both our media and creative teams. You’ll be asked to ingest information and output ideas and structures that make the complex easy to understand and map out the important ways that media and creative are linked. Comms/Connections Planning is about inspiring breakthrough ideas and driving how they come to life. It’s about being able to look at the market opportunity, define the target in fresh and interesting ways, and know how to take full advantage of media capabilities.

Comms/Connection Planning Deliverables: campaign architecture, go-to-market, audience segmentation & messaging, idea mechanism, strategic story acts over time, sequential and re-targeting messaging etc.

You Will:

Develop comms plans that connect marketing needs & business objectives into actionable communication solutions across the paid, owned and earned ecosystem.
Ground all plans in audience insights and their reality, altitudinally and behaviorally
Work with media strategy and activation teams to ensure comms frameworks are grounded in proposed media plans and other realities
Lead plans that are a combination of proven and innovative tactics that meet campaign goals
Ensure plans link to desired KPIs and guide measurement strategies
Create a comms foundation that guides best in class precision work
Ensure buy-in amongst all required teams and partners
Present and defends the comms plan, generates confidence that the plan will deliver on results, while unlocking creativity.
Provide thought leadership, both internally and externally on emerging trends and comms best practices.
Be proactive about identifying new communication opportunities, and work with account partners & strategic leads to uncover and unlock scope.
Serve as a bridge and partner between all channel partners; media, social, comms, Strategy + creative to define and shape a coordinated campaign roll-out across paid owned and earned shared touchpoints.
Translate the creative idea into a comms idea; that guides how the campaign should come to life
Define the overall structure, story beats – aligning touchpoints to each phase while clearly defining the roles they need to play
Set the tone and strategic direction of the team; built around growth and application of learnings
Own consumer insights and inspire tactical representations of strong, clear media strategies
Maintain communication and develop strategic partnerships with key partners – clients, partner agencies, peers, etc.

Your Key Capabilities:

A chameleon. Part strategy, part media, part creative.
Consumer first mindset and orientation
Proven modern marketing mindset: Ecosystem & performance driven
Strong partnership & collaboration skills
Strong presentation skills, written & spoken
Ability to find new solutions to “known problems”
Strong facilitation skills. Proven ability to run effective workshops.
Strong sense of accountability and ownership. Has the ability to work independently.
Can make the complicated simple to understand.
Ability to work in fast paced, and unpredictable projects
Ability to gain client confidence & trust, and develop strong working relationships with other agency partners

You Have:

Bachelor’s degree in Communications, Advertising, Media and/or related field
Minimum 8 years of experience in media or strategic planning that involves channel planning, audience strategy and client presentation
Deep experience working within integrated, client-facing teams
Ability to make operational and investment recommendations and decisions
Must love close relationships with clients and be able to identify and run towards the future and not simply deliver “the ask”
Professional presence; can lead a team by example
Excellent leadership and presentation skills
A thorough understanding of marketing communication channels

What We Offer:

Global maternity and parental leave
Competitive benefits packages
Vacation, compassionate leave, wellness days, and flex days
Access to online services for families and new parents
Early Dismissal Friday’s (off at 3:00 PM local time every Friday)
Diversity and Inclusion Board with 13 affinity groups
Internal learning and development programs
Enterprise-wide employee discounts

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

Critical Mass is an equal opportunity employer.

Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx

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Comms Planning Director

Critical Mass · Vancouver

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Media Calgary Vancouver Posted Apr 23, 2026

The Comms Planning Director partners across disciplines to create communication plans that translate marketing objectives into actionable go-to-market strategies grounded in audience understanding and business goals.

In partnership with strategy, media, creative, and marketing science, you will develop customer-centric connection plans that inform both our media and creative teams. You’ll be asked to ingest information and output ideas and structures that make the complex easy to understand and map out the important ways that media and creative are linked. Comms/Connections Planning is about inspiring breakthrough ideas and driving how they come to life. It’s about being able to look at the market opportunity, define the target in fresh and interesting ways, and know how to take full advantage of media capabilities.

Comms/Connection Planning Deliverables: campaign architecture, go-to-market, audience segmentation & messaging, idea mechanism, strategic story acts over time, sequential and re-targeting messaging etc.

You Will:

Develop comms plans that connect marketing needs & business objectives into actionable communication solutions across the paid, owned and earned ecosystem.
Ground all plans in audience insights and their reality, altitudinally and behaviorally
Work with media strategy and activation teams to ensure comms frameworks are grounded in proposed media plans and other realities
Lead plans that are a combination of proven and innovative tactics that meet campaign goals
Ensure plans link to desired KPIs and guide measurement strategies
Create a comms foundation that guides best in class precision work
Ensure buy-in amongst all required teams and partners
Present and defends the comms plan, generates confidence that the plan will deliver on results, while unlocking creativity.
Provide thought leadership, both internally and externally on emerging trends and comms best practices.
Be proactive about identifying new communication opportunities, and work with account partners & strategic leads to uncover and unlock scope.
Serve as a bridge and partner between all channel partners; media, social, comms, Strategy + creative to define and shape a coordinated campaign roll-out across paid owned and earned shared touchpoints.
Translate the creative idea into a comms idea; that guides how the campaign should come to life
Define the overall structure, story beats – aligning touchpoints to each phase while clearly defining the roles they need to play
Set the tone and strategic direction of the team; built around growth and application of learnings
Own consumer insights and inspire tactical representations of strong, clear media strategies
Maintain communication and develop strategic partnerships with key partners – clients, partner agencies, peers, etc.

Your Key Capabilities:

A chameleon. Part strategy, part media, part creative.
Consumer first mindset and orientation
Proven modern marketing mindset: Ecosystem & performance driven
Strong partnership & collaboration skills
Strong presentation skills, written & spoken
Ability to find new solutions to “known problems”
Strong facilitation skills. Proven ability to run effective workshops.
Strong sense of accountability and ownership. Has the ability to work independently.
Can make the complicated simple to understand.
Ability to work in fast paced, and unpredictable projects
Ability to gain client confidence & trust, and develop strong working relationships with other agency partners

You Have:

Bachelor’s degree in Communications, Advertising, Media and/or related field
Minimum 8 years of experience in media or strategic planning that involves channel planning, audience strategy and client presentation
Deep experience working within integrated, client-facing teams
Ability to make operational and investment recommendations and decisions
Must love close relationships with clients and be able to identify and run towards the future and not simply deliver “the ask”
Professional presence; can lead a team by example
Excellent leadership and presentation skills
A thorough understanding of marketing communication channels

What We Offer:

Global maternity and parental leave
Competitive benefits packages
Vacation, compassionate leave, wellness days, and flex days
Access to online services for families and new parents
Early Dismissal Friday’s (off at 3:00 PM local time every Friday)
Diversity and Inclusion Board with 13 affinity groups
Internal learning and development programs
Enterprise-wide employee discounts

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that include, but aren’t limited to, a candidate’s experience and skills relative to the scope and responsibilities of the position. For current CM employees, tenure will also be a consideration.

Salary Range

$135,000—$160,000 CAD

Critical Mass is an equal opportunity employer.

Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx

Ready to apply?

CR

Critical Mass

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Copywriter

Critical Mass · Calgary

Apply now

Creative Calgary Vancouver Posted Apr 23, 2026

As a Copywriter, you are a short storyteller who loves to collaborate with creatives and strategists to bring a digital voice to life. You’ve got the basics of site copy, banner ads and direct e-mails. Crafting short-form narratives for campaign creative is where you shine. This role will need all of that and still ask you to make the structure of your copy repeatable, flexible and more personalized than ever before. You’ve got a well-rounded knowledge of the broader industry—social media, usability, online marketing, and traditional advertising. Grasping communication challenges and devising imaginative solutions that are both brilliant and on-brand is what you do.

You Will:

Collaborate with creative team members to determine the conceptual and copy direction
Participate in strategic brainstorming, campaign development, creative brief development and creative execution of campaigns
Interact with project teams to understand business objectives and audience demographics
Translate creative direction and copy points from creative briefs into engaging and effective copy concepts
Maintain high standards of copywriting and exercise quality control
Work on multiple projects simultaneously

You Have:

2+ years’ experience as a copywriter in an agency environment—including experience with interactive media, social media, and direct marketing
A keen enthusiasm for and demonstrable understanding of Web trends and technologies
Exceptional writing skills, including the ability to write in a range of voices and styles for varied projects with diverse audiences
An ability to work on multiple projects simultaneously and effectively juggle diverse writing demands
Demonstrated communication skills and a meticulous eye for detail

What We Offer:

Global maternity and parental leave
Competitive benefits packages
Vacation, compassionate leave, wellness days, and flex days
Access to online services for families and new parents
Early Dismissal Friday’s (off at 3:00 PM local time every Friday)
Diversity and Inclusion Board with 13 affinity groups
Internal learning and development programs
Enterprise-wide employee discounts

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

Critical Mass is an equal opportunity employer.

Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx

Ready to apply?

CR

Critical Mass

View all jobs →

CR

Copywriter

Critical Mass · Vancouver

Apply now

Creative Calgary Vancouver Posted Apr 23, 2026

As a Copywriter, you are a short storyteller who loves to collaborate with creatives and strategists to bring a digital voice to life. You’ve got the basics of site copy, banner ads and direct e-mails. Crafting short-form narratives for campaign creative is where you shine. This role will need all of that and still ask you to make the structure of your copy repeatable, flexible and more personalized than ever before. You’ve got a well-rounded knowledge of the broader industry—social media, usability, online marketing, and traditional advertising. Grasping communication challenges and devising imaginative solutions that are both brilliant and on-brand is what you do.

You Will:

Collaborate with creative team members to determine the conceptual and copy direction
Participate in strategic brainstorming, campaign development, creative brief development and creative execution of campaigns
Interact with project teams to understand business objectives and audience demographics
Translate creative direction and copy points from creative briefs into engaging and effective copy concepts
Maintain high standards of copywriting and exercise quality control
Work on multiple projects simultaneously

You Have:

2+ years’ experience as a copywriter in an agency environment—including experience with interactive media, social media, and direct marketing
A keen enthusiasm for and demonstrable understanding of Web trends and technologies
Exceptional writing skills, including the ability to write in a range of voices and styles for varied projects with diverse audiences
An ability to work on multiple projects simultaneously and effectively juggle diverse writing demands
Demonstrated communication skills and a meticulous eye for detail

What We Offer:

Global maternity and parental leave
Competitive benefits packages
Vacation, compassionate leave, wellness days, and flex days
Access to online services for families and new parents
Early Dismissal Friday’s (off at 3:00 PM local time every Friday)
Diversity and Inclusion Board with 13 affinity groups
Internal learning and development programs
Enterprise-wide employee discounts

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that include, but aren’t limited to, a candidate’s experience and skills relative to the scope and responsibilities of the position. For current CM employees, tenure will also be a consideration.

Salary Range

$65,000—$80,000 CAD

Critical Mass is an equal opportunity employer.

Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx

Ready to apply?

CR

Critical Mass

View all jobs →

CR

Director of User Experience

Critical Mass · Calgary

Apply now

Creative Calgary Posted Apr 23, 2026

Director of User Experience

As Director of User Experience, you're the rare leader who thinks like both a strategist and an artist. You speak fluent UX—information architecture, research, usability—but you also speak design—visual systems, motion, art direction. And increasingly, you speak AI: architecting conversational interfaces, exploring vibe-coded experiences, leveraging machine learning to create next-gen user experiences. You understand that great design extends beyond owned platforms—into the interfaces you design within third-party and media channels where you partner to maximize user engagement. You're looking to build and lead a team of UX and Product Designers who are equally fired up about creating experiences that are strategically sound, visually stunning, and genuinely innovative.

You juggle multiple complex projects without breaking a sweat, pivoting between high-level strategy sessions and detailed design feedback. You're the collaborator who bridges disciplines—connecting research to design, design to development, and all of it to business outcomes. You thrive in fast-paced environments, champion the user's voice against competing agendas, and mentor your team with the same rigor you apply to your own work. This role demands someone energized by the full spectrum of design—from wireframe to final pixel.

You Will:

Lead a multi-disciplinary team of UX and Product Designers to build and test user interface and product experiences that meet or exceed customer and stakeholder expectations.
Guide and mentor UX and product design team members through delegating, follow-up, and coaching.
Champion the user's perspective, appropriately challenging senior stakeholders when user goals are compromised, and ensure all UX and design deliverables demonstrate visual excellence and interaction elegance.
Build and maintain strong relationships with creative teammates, account managers, strategists, content strategists, marketing science, and producers.
Act as an account lead, effectively visualizing and verbalizing design ideas to clients through compelling presentations and narratives.
Facilitate design and brainstorming workshops with internal teams and clients, synthesizing diverse perspectives into cohesive design direction.
Partner with media teams and platforms to design compelling interface experiences across owned and third-party touchpoints, maximizing impact in the interface layer of social, advertising, and external platforms.
Lead the integration of AI design principles and tools into projects—from AI-assisted design workflows to architecting AI Agent interfaces and conversational experiences that feel natural and intuitive.
Develop and champion AI-influenced user experiences that leverage machine learning, predictive personalization, and intelligent automation while maintaining user agency and trust—including emerging paradigms like vibe-coded interfaces where tone and personality drive interaction design.
Oversee multiple high-visibility client projects, effectively pivoting between focus areas as needed.
Collaborate with leadership and creative leads to define, manage, and evolve the vision for the UX and Product Design discipline.
Lead recruiting and resourcing efforts while cultivating an effective team with diverse skill sets (UX research, visual design, interaction design, front-end development).
Coach direct reports to maximize their impact, professional development, and contribution to project and agency success while helping define and promote team culture.
Embody agency leadership values and promote culture in all interactions (internally and externally).
Demonstrate advanced working knowledge across visual design, art direction, motion design, front-end development, brand strategy, content strategy, and AI/machine learning principles.
Be recognized throughout the agency as a UX and Product Design leader sought after for strategic input.
Represent the agency as an ambassador at industry conferences and meetings, particularly around emerging AI design practices.
Contribute UX and Product Design expertise to business development and sales initiatives.

You Have:

6-8+ years of related industry experience in UX, Product Design, Visual Design, Digital Product, new media, information technology, communications, or adjacent creative disciplines.
3+ years' experience in a supervisory/management role leading UX/Design teams.
Demonstrated expertise in both UX/Product Strategy AND visual design/art direction—with a portfolio showing strong visual design sensibility across both disciplines.
Experience designing and optimizing user experiences across owned and third-party platforms, including social media, advertising platforms, and external partner interfaces.
Proven experience designing with AI in mind: both leveraging AI and machine learning as design tools and creating next-generation user experiences powered by AI.
Familiarity with AI Agent design patterns, conversational interfaces, and emerging paradigms like vibe-coded experiences.
A strategic and creative mindset, thriving at the intersection of data, design, art, and technology.
Exceptional storytelling and communication skills (verbal, written, and visual).
Excellent collaboration and interpersonal skills with strong client relations and team environment comfort.
Proven track record leading cross-level teams and delivering excellent user experiences for leading brands.
An experienced, innovative, and forward-thinking approach to large-scale projects from concept to completion.
Thorough, detail-oriented, and highly organized, with the ability to manage multiple projects and meet tight deadlines.
Flexibility and adaptability in fast-paced, changing environments.
Deep understanding of UX fundamentals including research, information architecture, usability testing, and their application to compelling digital experiences.
Advanced proficiency in design and prototyping tools (Figma, Adobe XD, Sketch, InVision, Principle, Axure).
Strong expertise across the Adobe Creative Suite, particularly for visual design, motion design, and art direction.
Experience with AI-assisted design tools and workflows.
Portfolio demonstrating creative problem-solving, visual excellence, and expertise across digital platforms, with demonstrated knowledge of design systems, accessibility, personalization, and emerging AI-driven systems.
Familiarity with WCAG 2.0 A/AA standards and accessibility best practices.

What We Offer:

Global maternity and parental leave
Competitive benefits packages
Vacation, compassionate leave, wellness days, and flex days
Access to online services for families and new parents
Early Dismissal Friday’s (off at 3:00 PM local time every Friday)
Diversity and Inclusion Board with 13 affinity groups
Internal learning and development programs
Enterprise-wide employee discounts

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

Critical Mass is an equal opportunity employer.

Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx

Ready to apply?

CR

Critical Mass

View all jobs →

CR

Director of User Experience

Critical Mass · Vancouver

Apply now

Creative Calgary Posted Apr 23, 2026

Director of User Experience

As Director of User Experience, you're the rare leader who thinks like both a strategist and an artist. You speak fluent UX—information architecture, research, usability—but you also speak design—visual systems, motion, art direction. And increasingly, you speak AI: architecting conversational interfaces, exploring vibe-coded experiences, leveraging machine learning to create next-gen user experiences. You understand that great design extends beyond owned platforms—into the interfaces you design within third-party and media channels where you partner to maximize user engagement. You're looking to build and lead a team of UX and Product Designers who are equally fired up about creating experiences that are strategically sound, visually stunning, and genuinely innovative.

You juggle multiple complex projects without breaking a sweat, pivoting between high-level strategy sessions and detailed design feedback. You're the collaborator who bridges disciplines—connecting research to design, design to development, and all of it to business outcomes. You thrive in fast-paced environments, champion the user's voice against competing agendas, and mentor your team with the same rigor you apply to your own work. This role demands someone energized by the full spectrum of design—from wireframe to final pixel.

You Will:

Lead a multi-disciplinary team of UX and Product Designers to build and test user interface and product experiences that meet or exceed customer and stakeholder expectations.
Guide and mentor UX and product design team members through delegating, follow-up, and coaching.
Champion the user's perspective, appropriately challenging senior stakeholders when user goals are compromised, and ensure all UX and design deliverables demonstrate visual excellence and interaction elegance.
Build and maintain strong relationships with creative teammates, account managers, strategists, content strategists, marketing science, and producers.
Act as an account lead, effectively visualizing and verbalizing design ideas to clients through compelling presentations and narratives.
Facilitate design and brainstorming workshops with internal teams and clients, synthesizing diverse perspectives into cohesive design direction.
Partner with media teams and platforms to design compelling interface experiences across owned and third-party touchpoints, maximizing impact in the interface layer of social, advertising, and external platforms.
Lead the integration of AI design principles and tools into projects—from AI-assisted design workflows to architecting AI Agent interfaces and conversational experiences that feel natural and intuitive.
Develop and champion AI-influenced user experiences that leverage machine learning, predictive personalization, and intelligent automation while maintaining user agency and trust—including emerging paradigms like vibe-coded interfaces where tone and personality drive interaction design.
Oversee multiple high-visibility client projects, effectively pivoting between focus areas as needed.
Collaborate with leadership and creative leads to define, manage, and evolve the vision for the UX and Product Design discipline.
Lead recruiting and resourcing efforts while cultivating an effective team with diverse skill sets (UX research, visual design, interaction design, front-end development).
Coach direct reports to maximize their impact, professional development, and contribution to project and agency success while helping define and promote team culture.
Embody agency leadership values and promote culture in all interactions (internally and externally).
Demonstrate advanced working knowledge across visual design, art direction, motion design, front-end development, brand strategy, content strategy, and AI/machine learning principles.
Be recognized throughout the agency as a UX and Product Design leader sought after for strategic input.
Represent the agency as an ambassador at industry conferences and meetings, particularly around emerging AI design practices.
Contribute UX and Product Design expertise to business development and sales initiatives.

You Have:

6-8+ years of related industry experience in UX, Product Design, Visual Design, Digital Product, new media, information technology, communications, or adjacent creative disciplines.
3+ years' experience in a supervisory/management role leading UX/Design teams.
Demonstrated expertise in both UX/Product Strategy AND visual design/art direction—with a portfolio showing strong visual design sensibility across both disciplines.
Experience designing and optimizing user experiences across owned and third-party platforms, including social media, advertising platforms, and external partner interfaces.
Proven experience designing with AI in mind: both leveraging AI and machine learning as design tools and creating next-generation user experiences powered by AI.
Familiarity with AI Agent design patterns, conversational interfaces, and emerging paradigms like vibe-coded experiences.
A strategic and creative mindset, thriving at the intersection of data, design, art, and technology.
Exceptional storytelling and communication skills (verbal, written, and visual).
Excellent collaboration and interpersonal skills with strong client relations and team environment comfort.
Proven track record leading cross-level teams and delivering excellent user experiences for leading brands.
An experienced, innovative, and forward-thinking approach to large-scale projects from concept to completion.
Thorough, detail-oriented, and highly organized, with the ability to manage multiple projects and meet tight deadlines.
Flexibility and adaptability in fast-paced, changing environments.
Deep understanding of UX fundamentals including research, information architecture, usability testing, and their application to compelling digital experiences.
Advanced proficiency in design and prototyping tools (Figma, Adobe XD, Sketch, InVision, Principle, Axure).
Strong expertise across the Adobe Creative Suite, particularly for visual design, motion design, and art direction.
Experience with AI-assisted design tools and workflows.
Portfolio demonstrating creative problem-solving, visual excellence, and expertise across digital platforms, with demonstrated knowledge of design systems, accessibility, personalization, and emerging AI-driven systems.
Familiarity with WCAG 2.0 A/AA standards and accessibility best practices.

What We Offer:

Global maternity and parental leave
Competitive benefits packages
Vacation, compassionate leave, wellness days, and flex days
Access to online services for families and new parents
Early Dismissal Friday’s (off at 3:00 PM local time every Friday)
Diversity and Inclusion Board with 13 affinity groups
Internal learning and development programs
Enterprise-wide employee discounts

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that include, but aren’t limited to, a candidate’s experience and skills relative to the scope and responsibilities of the position. For current CM employees, tenure will also be a consideration.

Salary Range

$145,000—$180,000 CAD

Critical Mass is an equal opportunity employer.

Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx

Ready to apply?

CR

Critical Mass

View all jobs →

CR

Freelance Associate Creative Director

Critical Mass · Calgary; Toronto; Vancouver

Apply now

Creative Toronto Calgary Vancouver Posted Apr 23, 2026

We are looking to add Freelance Associate Creative Directors to our Talent Roster for quick turnaround, shorter-term project engagements!

As an Associate Creative Director, you bring a creative voice with strategic thinking to projects. You have a diverse array of experiences to bring to the roll—from conceptual development to client relations to the execution of creative deliverables. Creating and communicating concepts, creating and implementing marketing strategies, and developing interactive solutions is on you. But you always ensure and rationalize all creative results against user experience management objectives to deliver excellent digital experiences.

Leading multidisciplinary teams—creative, technology, planning, account and project management, partners, and clients to name a few—doesn’t faze you. Balancing creative thinking with interpersonal skills, you justify concepts to both the client and the project team. You build long-term client relationships with expertise on client vertical markets. Most importantly, you embody and embrace our values—to be honest, inspired, drive, passionate and real—in everything you do.

You Will:

Contribute creative solutions and innovations.
Build and guide the creative team around account and company needs and vision.
Drive creative discipline, operational, and industry vertical excellence and expertise to promote continuous improvement and a culture of excellence and accountability.
Perform strategic account planning with senior management in vertical marketing groups.
Conceive and create experience design solutions that fulfill strategic business objectives.
Effectively communicate creative ideas and strategies to all project stakeholders.
Lead and partner with multidisciplinary teams.
Provide regular team mentorship and constructive feedback on all accounts.
Develop, monitor, and modify creative department staffing strategies and plans, including team compensation and performance, skills, training, and mentorship.
Develop, implement, and monitor quality standards across all creative department artifacts and deliverables.
Improve upon creative department methods, problem-solving models, and best practices.
Set and meet expectations for deliverables, estimations, and project plans.
Support and lead human resource initiatives with a focus on performance management.
Understand, embrace, and communicate corporate mission and values.

You Have:

8 years visual communication education.
8 years design, marketing, and communications interactive work experience.
8 years art direction experience.
Passion for design and eagerness to collaborate with other creative people.
Solid knowledge and appreciation for the distinction between creative expression and commercial reality.
Experience developing Internet commerce, electronic marketing, and online brand management and integration, with demonstrated results.

Nice To Have

Conceptual and systems thinking to turn complex AI topics into clear, scalable ideas that enterprise audiences can understand
Strong narrative and communication skills to shape clear concepts, content structures, and messaging across platforms
B2B and enterprise experience, with an understanding of how large organizations evaluate, adopt, and scale technology
Data literacy, able to use insights and performance signals to inform creative and strategic decisions
User-centered mindset, ensuring concepts remain grounded in real human needs and use cases
Leadership experience, guiding multidisciplinary creative teams and aligning them around shared goals
Account and delivery awareness, able to oversee multiple projects, timelines, and resourcing without losing quality
Client-facing experience, confident presenting, defending, and evolving ideas with senior stakeholders
Collaboration skills, working closely with strategy, technology, product, and account partners
Curiosity and continuous learning, staying current with AI, digital platforms, and industry shifts
Quality judgment, with a clear ability to distinguish good work from great and raise the overall standard

Critical Mass is an equal opportunity employer.

Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx

Ready to apply?

CR

Critical Mass

View all jobs →

CR

Freelance Associate Creative Director

Critical Mass · Calgary; Toronto; Vancouver

Apply now

Creative Toronto Calgary Vancouver Posted Apr 23, 2026

We are looking to add Freelance Associate Creative Directors to our Talent Roster for quick turnaround, shorter-term project engagements!

As an Associate Creative Director, you bring a creative voice with strategic thinking to projects. You have a diverse array of experiences to bring to the roll—from conceptual development to client relations to the execution of creative deliverables. Creating and communicating concepts, creating and implementing marketing strategies, and developing interactive solutions is on you. But you always ensure and rationalize all creative results against user experience management objectives to deliver excellent digital experiences.

Leading multidisciplinary teams—creative, technology, planning, account and project management, partners, and clients to name a few—doesn’t faze you. Balancing creative thinking with interpersonal skills, you justify concepts to both the client and the project team. You build long-term client relationships with expertise on client vertical markets. Most importantly, you embody and embrace our values—to be honest, inspired, drive, passionate and real—in everything you do.

You Will:

Contribute creative solutions and innovations.
Build and guide the creative team around account and company needs and vision.
Drive creative discipline, operational, and industry vertical excellence and expertise to promote continuous improvement and a culture of excellence and accountability.
Perform strategic account planning with senior management in vertical marketing groups.
Conceive and create experience design solutions that fulfill strategic business objectives.
Effectively communicate creative ideas and strategies to all project stakeholders.
Lead and partner with multidisciplinary teams.
Provide regular team mentorship and constructive feedback on all accounts.
Develop, monitor, and modify creative department staffing strategies and plans, including team compensation and performance, skills, training, and mentorship.
Develop, implement, and monitor quality standards across all creative department artifacts and deliverables.
Improve upon creative department methods, problem-solving models, and best practices.
Set and meet expectations for deliverables, estimations, and project plans.
Support and lead human resource initiatives with a focus on performance management.
Understand, embrace, and communicate corporate mission and values.

You Have:

8 years visual communication education.
8 years design, marketing, and communications interactive work experience.
8 years art direction experience.
Passion for design and eagerness to collaborate with other creative people.
Solid knowledge and appreciation for the distinction between creative expression and commercial reality.
Experience developing Internet commerce, electronic marketing, and online brand management and integration, with demonstrated results.

Nice To Have

Conceptual and systems thinking to turn complex AI topics into clear, scalable ideas that enterprise audiences can understand
Strong narrative and communication skills to shape clear concepts, content structures, and messaging across platforms
B2B and enterprise experience, with an understanding of how large organizations evaluate, adopt, and scale technology
Data literacy, able to use insights and performance signals to inform creative and strategic decisions
User-centered mindset, ensuring concepts remain grounded in real human needs and use cases
Leadership experience, guiding multidisciplinary creative teams and aligning them around shared goals
Account and delivery awareness, able to oversee multiple projects, timelines, and resourcing without losing quality
Client-facing experience, confident presenting, defending, and evolving ideas with senior stakeholders
Collaboration skills, working closely with strategy, technology, product, and account partners
Curiosity and continuous learning, staying current with AI, digital platforms, and industry shifts
Quality judgment, with a clear ability to distinguish good work from great and raise the overall standard

Critical Mass is an equal opportunity employer.

Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx

Ready to apply?

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Critical Mass

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Lead User Experience Designer

Critical Mass · Vancouver

Apply now

Creative Toronto Calgary Vancouver Posted Apr 23, 2026

We are looking to add Freelance Lead User Experience Designers to our Talent Roster for quick turnaround, shorter-term project engagements!

As Lead User Experience Designer, you're the rare leader who thinks like both a strategist and an artist. You speak fluent UX—information architecture, research, usability—but you also speak design—visual systems, motion, art direction. And increasingly, you speak AI: architecting conversational interfaces, exploring vibe-coded experiences, leveraging machine learning to create next-gen user experiences. You understand that great design extends beyond owned platforms—into the interfaces you design within third-party and media channels where you partner to maximize user engagement. You're looking to build and lead a team of UX and Product Designers who are equally fired up about creating experiences that are strategically sound, visually stunning, and genuinely innovative.

You juggle multiple complex projects without breaking a sweat, pivoting between high-level strategy sessions and detailed design feedback. You're the collaborator who bridges disciplines—connecting research to design, design to development, and all of it to business outcomes. You thrive in fast-paced environments, champion the user's voice against competing agendas, and mentor your team with the same rigor you apply to your own work. This role demands someone energized by the full spectrum of design—from wireframe to final pixel.

You will:

Lead a multi-disciplinary team of UX and Product Designers to build and test user interface and product experiences that meet or exceed customer and stakeholder expectations.
Guide and mentor UX and product design team members through delegating, follow-up, and coaching.
Champion the user's perspective, appropriately challenging senior stakeholders when user goals are compromised, and ensure all UX and design deliverables demonstrate visual excellence and interaction elegance.
Build and maintain strong relationships with creative teammates, account managers, strategists, content strategists, marketing science, and producers.
Act as an account lead, effectively visualizing and verbalizing design ideas to clients through compelling presentations and narratives.
Facilitate design and brainstorming workshops with internal teams and clients, synthesizing diverse perspectives into cohesive design direction.
Partner with media teams and platforms to design compelling interface experiences across owned and third-party touchpoints, maximizing impact in the interface layer of social, advertising, and external platforms.
Lead the integration of AI design principles and tools into projects—from AI-assisted design workflows to architecting AI Agent interfaces and conversational experiences that feel natural and intuitive.
Develop and champion AI-influenced user experiences that leverage machine learning, predictive personalization, and intelligent automation while maintaining user agency and trust—including emerging paradigms like vibe-coded interfaces where tone and personality drive interaction design.
Oversee multiple high-visibility client projects, effectively pivoting between focus areas as needed.
Collaborate with leadership and creative leads to define, manage, and evolve the vision for the UX and Product Design discipline.
Lead recruiting and resourcing efforts while cultivating an effective team with diverse skill sets (UX research, visual design, interaction design, front-end development).
Coach direct reports to maximize their impact, professional development, and contribution to project and agency success while helping define and promote team culture.
Embody agency leadership values and promote culture in all interactions (internally and externally).
Demonstrate advanced working knowledge across visual design, art direction, motion design, front-end development, brand strategy, content strategy, and AI/machine learning principles.
Be recognized throughout the agency as a UX and Product Design leader sought after for strategic input.
Represent the agency as an ambassador at industry conferences and meetings, particularly around emerging AI design practices.
Contribute UX and Product Design expertise to business development and sales initiatives.

You have:

6-8+ years of related industry experience in UX, Product Design, Visual Design, Digital Product, new media, information technology, communications, or adjacent creative disciplines.
3+ years' experience in a supervisory/management role leading UX/Design teams.
Demonstrated expertise in both UX/Product Strategy AND visual design/art direction—with a portfolio showing strong visual design sensibility across both disciplines.
Experience designing and optimizing user experiences across owned and third-party platforms, including social media, advertising platforms, and external partner interfaces.
Proven experience designing with AI in mind: both leveraging AI and machine learning as design tools and creating next-generation user experiences powered by AI.
Familiarity with AI Agent design patterns, conversational interfaces, and emerging paradigms like vibe-coded experiences.
A strategic and creative mindset, thriving at the intersection of data, design, art, and technology.
Exceptional storytelling and communication skills (verbal, written, and visual).
Excellent collaboration and interpersonal skills with strong client relations and team environment comfort.
Proven track record leading cross-level teams and delivering excellent user experiences for leading brands.
An experienced, innovative, and forward-thinking approach to large-scale projects from concept to completion.
Thorough, detail-oriented, and highly organized, with the ability to manage multiple projects and meet tight deadlines.
Flexibility and adaptability in fast-paced, changing environments.
Deep understanding of UX fundamentals including research, information architecture, usability testing, and their application to compelling digital experiences.
Advanced proficiency in design and prototyping tools (Figma, Adobe XD, Sketch, InVision, Principle, Axure).
Strong expertise across the Adobe Creative Suite, particularly for visual design, motion design, and art direction.
Experience with AI-assisted design tools and workflows.
Portfolio demonstrating creative problem-solving, visual excellence, and expertise across digital platforms, with demonstrated knowledge of design systems, accessibility, personalization, and emerging AI-driven systems.
Familiarity with WCAG 2.0 A/AA standards and accessibility best practices.

Critical Mass is an equal opportunity employer.

Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx

Ready to apply?

CR

Critical Mass

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CR

Lead User Experience Designer

Critical Mass · Calgary

Apply now

Creative Toronto Calgary Vancouver Posted Apr 23, 2026

We are looking to add Freelance Lead User Experience Designers to our Talent Roster for quick turnaround, shorter-term project engagements!

As Lead User Experience Designer, you're the rare leader who thinks like both a strategist and an artist. You speak fluent UX—information architecture, research, usability—but you also speak design—visual systems, motion, art direction. And increasingly, you speak AI: architecting conversational interfaces, exploring vibe-coded experiences, leveraging machine learning to create next-gen user experiences. You understand that great design extends beyond owned platforms—into the interfaces you design within third-party and media channels where you partner to maximize user engagement. You're looking to build and lead a team of UX and Product Designers who are equally fired up about creating experiences that are strategically sound, visually stunning, and genuinely innovative.

You juggle multiple complex projects without breaking a sweat, pivoting between high-level strategy sessions and detailed design feedback. You're the collaborator who bridges disciplines—connecting research to design, design to development, and all of it to business outcomes. You thrive in fast-paced environments, champion the user's voice against competing agendas, and mentor your team with the same rigor you apply to your own work. This role demands someone energized by the full spectrum of design—from wireframe to final pixel.

You will:

Lead a multi-disciplinary team of UX and Product Designers to build and test user interface and product experiences that meet or exceed customer and stakeholder expectations.
Guide and mentor UX and product design team members through delegating, follow-up, and coaching.
Champion the user's perspective, appropriately challenging senior stakeholders when user goals are compromised, and ensure all UX and design deliverables demonstrate visual excellence and interaction elegance.
Build and maintain strong relationships with creative teammates, account managers, strategists, content strategists, marketing science, and producers.
Act as an account lead, effectively visualizing and verbalizing design ideas to clients through compelling presentations and narratives.
Facilitate design and brainstorming workshops with internal teams and clients, synthesizing diverse perspectives into cohesive design direction.
Partner with media teams and platforms to design compelling interface experiences across owned and third-party touchpoints, maximizing impact in the interface layer of social, advertising, and external platforms.
Lead the integration of AI design principles and tools into projects—from AI-assisted design workflows to architecting AI Agent interfaces and conversational experiences that feel natural and intuitive.
Develop and champion AI-influenced user experiences that leverage machine learning, predictive personalization, and intelligent automation while maintaining user agency and trust—including emerging paradigms like vibe-coded interfaces where tone and personality drive interaction design.
Oversee multiple high-visibility client projects, effectively pivoting between focus areas as needed.
Collaborate with leadership and creative leads to define, manage, and evolve the vision for the UX and Product Design discipline.
Lead recruiting and resourcing efforts while cultivating an effective team with diverse skill sets (UX research, visual design, interaction design, front-end development).
Coach direct reports to maximize their impact, professional development, and contribution to project and agency success while helping define and promote team culture.
Embody agency leadership values and promote culture in all interactions (internally and externally).
Demonstrate advanced working knowledge across visual design, art direction, motion design, front-end development, brand strategy, content strategy, and AI/machine learning principles.
Be recognized throughout the agency as a UX and Product Design leader sought after for strategic input.
Represent the agency as an ambassador at industry conferences and meetings, particularly around emerging AI design practices.
Contribute UX and Product Design expertise to business development and sales initiatives.

You have:

6-8+ years of related industry experience in UX, Product Design, Visual Design, Digital Product, new media, information technology, communications, or adjacent creative disciplines.
3+ years' experience in a supervisory/management role leading UX/Design teams.
Demonstrated expertise in both UX/Product Strategy AND visual design/art direction—with a portfolio showing strong visual design sensibility across both disciplines.
Experience designing and optimizing user experiences across owned and third-party platforms, including social media, advertising platforms, and external partner interfaces.
Proven experience designing with AI in mind: both leveraging AI and machine learning as design tools and creating next-generation user experiences powered by AI.
Familiarity with AI Agent design patterns, conversational interfaces, and emerging paradigms like vibe-coded experiences.
A strategic and creative mindset, thriving at the intersection of data, design, art, and technology.
Exceptional storytelling and communication skills (verbal, written, and visual).
Excellent collaboration and interpersonal skills with strong client relations and team environment comfort.
Proven track record leading cross-level teams and delivering excellent user experiences for leading brands.
An experienced, innovative, and forward-thinking approach to large-scale projects from concept to completion.
Thorough, detail-oriented, and highly organized, with the ability to manage multiple projects and meet tight deadlines.
Flexibility and adaptability in fast-paced, changing environments.
Deep understanding of UX fundamentals including research, information architecture, usability testing, and their application to compelling digital experiences.
Advanced proficiency in design and prototyping tools (Figma, Adobe XD, Sketch, InVision, Principle, Axure).
Strong expertise across the Adobe Creative Suite, particularly for visual design, motion design, and art direction.
Experience with AI-assisted design tools and workflows.
Portfolio demonstrating creative problem-solving, visual excellence, and expertise across digital platforms, with demonstrated knowledge of design systems, accessibility, personalization, and emerging AI-driven systems.
Familiarity with WCAG 2.0 A/AA standards and accessibility best practices.

Critical Mass is an equal opportunity employer.

Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx

Ready to apply?

CR

Critical Mass

View all jobs →

CR

Senior Project Manager

Critical Mass · Cupertino

Apply now

Project Delivery Calgary Cupertino Vancouver Posted Apr 23, 2026

Critical Mass is hiring for a contract Sr Project Manager. This is a high-visibility contract role on a dynamic communications team creating world-class digital marketing material. You'll work on exciting projects with tight timelines, meaningful scope, and the opportunity to make an immediate impact. If you're someone who thrives when challenges are real, timelines are tight, and excellence is non-negotiable, this is the role for you.

This role is a contract role from May 4, 2026 through Sept 25, 2026.

You Will:

Lead high-impact digital marketing projects across multiple platforms and channels, from concept through delivery, for a world-class brand's communications portfolio
Manage complex, multi-workstream initiatives with aggressive timelines, working directly with creative teams, technology partners, and senior-level stakeholders to drive results
Communicate strategic direction and high-level concepts clearly and concisely to cross-functional teams and executives, translating business objectives into actionable project plans
Own the full project lifecycle: scoping, structuring, resource management, risk mitigation, and delivery—using best-in-class project management tools and methodologies
Collaborate seamlessly with creative, development, and production teams to ensure seamless execution of digital communications across web, email, direct mail, partner assets, and beyond
Identify risks, dependencies, and potential roadblocks early, taking decisive action to keep projects on track and manage partner expectations with transparency and confidence
Prioritize shifting requirements and changes in real-time, maintaining flexibility without losing sight of strategic goals or quality standards
Champion innovative solutions and best practices, partnering with teams to push boundaries in digital interaction and delivery

You Have:

7+ years of digital project management experience, with 5+ years independently leading complex, multi-platform initiatives—preferably with interactive agency or high-profile brand experience
A proven track record of delivering sophisticated digital marketing campaigns and initiatives across diverse channels (web, email, mobile, partner platforms, etc.)
Deep proficiency in digital communication platforms, technologies, and current industry advancements
Excellent written and verbal communication skills, with the ability to present ideas persuasively to stakeholders at all levels
Outstanding attention to detail paired with the ability to zoom out and think strategically about broader objectives
The ability to thrive in ambiguity and fast-paced environments—you embrace tight timelines and don't need extensive ramp-up time
A can-do attitude and track record of hitting milestones and deadlines, even under pressure
Experience building strong relationships across creative, technical, and business teams, with a collaborative leadership style
Proficiency with prioritization tools and project management software
A commitment to excellence and a bias toward action—you're solution-oriented and not afraid to stand behind the right decision

We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that include, but aren’t limited to, a candidate’s experience and skills relative to the scope and responsibilities of the position. For current CM employees, tenure will also be a consideration.

Salary Range

$150,000—$162,000 USD

Critical Mass is an equal opportunity employer.

Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx

Ready to apply?

CR

Critical Mass

View all jobs →

CR

Senior Project Manager

Critical Mass · Calgary

Apply now

Project Delivery Calgary Posted Apr 23, 2026

Critical Mass is hiring for a contract Sr Project Manager. This is a high-visibility contract role on a dynamic communications team creating world-class digital marketing material. You'll work on exciting projects with tight timelines, meaningful scope, and the opportunity to make an immediate impact. If you're someone who thrives when challenges are real, timelines are tight, and excellence is non-negotiable, this is the role for you.

This role is a contract role from June 1 through Sept 25, 2026. Due to confidentiality requirements, this role’s requisite is to work in our Calgary office 5 days per week.

You Will:

Lead high-impact digital marketing projects across multiple platforms and channels, from concept through delivery, for a world-class brand's communications portfolio
Manage complex, multi-workstream initiatives with aggressive timelines, working directly with creative teams, technology partners, and senior-level stakeholders to drive results
Communicate strategic direction and high-level concepts clearly and concisely to cross-functional teams and executives, translating business objectives into actionable project plans
Own the full project lifecycle: scoping, structuring, resource management, risk mitigation, and delivery—using best-in-class project management tools and methodologies
Collaborate seamlessly with creative, development, and production teams to ensure seamless execution of digital communications across web, email, direct mail, partner assets, and beyond
Identify risks, dependencies, and potential roadblocks early, taking decisive action to keep projects on track and manage partner expectations with transparency and confidence
Prioritize shifting requirements and changes in real-time, maintaining flexibility without losing sight of strategic goals or quality standards
Champion innovative solutions and best practices, partnering with teams to push boundaries in digital interaction and delivery

You Have:

7+ years of digital project management experience, with 5+ years independently leading complex, multi-platform initiatives—preferably with interactive agency or high-profile brand experience
A proven track record of delivering sophisticated digital marketing campaigns and initiatives across diverse channels (web, email, mobile, partner platforms, etc.)
Deep proficiency in digital communication platforms, technologies, and current industry advancements
Excellent written and verbal communication skills, with the ability to present ideas persuasively to stakeholders at all levels
Outstanding attention to detail paired with the ability to zoom out and think strategically about broader objectives
The ability to thrive in ambiguity and fast-paced environments—you embrace tight timelines and don't need extensive ramp-up time
A can-do attitude and track record of hitting milestones and deadlines, even under pressure
Experience building strong relationships across creative, technical, and business teams, with a collaborative leadership style
Proficiency with prioritization tools and project management software
A commitment to excellence and a bias toward action—you're solution-oriented and not afraid to stand behind the right decision

Critical Mass is an equal opportunity employer.

Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx

Ready to apply?

CR

Critical Mass

View all jobs →

CR

Senior Project Manager

Critical Mass · Vancouver

Apply now

Project Delivery Calgary Cupertino Vancouver Posted Apr 23, 2026

Critical Mass is hiring for a contract Sr Project Manager. This is a high-visibility contract role on a dynamic communications team creating world-class digital marketing material. You'll work on exciting projects with tight timelines, meaningful scope, and the opportunity to make an immediate impact. If you're someone who thrives when challenges are real, timelines are tight, and excellence is non-negotiable, this is the role for you.

This role is a contract role from May 4, 2026 through Sept 25, 2026.

You Will:

Lead high-impact digital marketing projects across multiple platforms and channels, from concept through delivery, for a world-class brand's communications portfolio
Manage complex, multi-workstream initiatives with aggressive timelines, working directly with creative teams, technology partners, and senior-level stakeholders to drive results
Communicate strategic direction and high-level concepts clearly and concisely to cross-functional teams and executives, translating business objectives into actionable project plans
Own the full project lifecycle: scoping, structuring, resource management, risk mitigation, and delivery—using best-in-class project management tools and methodologies
Collaborate seamlessly with creative, development, and production teams to ensure seamless execution of digital communications across web, email, direct mail, partner assets, and beyond
Identify risks, dependencies, and potential roadblocks early, taking decisive action to keep projects on track and manage partner expectations with transparency and confidence
Prioritize shifting requirements and changes in real-time, maintaining flexibility without losing sight of strategic goals or quality standards
Champion innovative solutions and best practices, partnering with teams to push boundaries in digital interaction and delivery

You Have:

7+ years of digital project management experience, with 5+ years independently leading complex, multi-platform initiatives—preferably with interactive agency or high-profile brand experience
A proven track record of delivering sophisticated digital marketing campaigns and initiatives across diverse channels (web, email, mobile, partner platforms, etc.)
Deep proficiency in digital communication platforms, technologies, and current industry advancements
Excellent written and verbal communication skills, with the ability to present ideas persuasively to stakeholders at all levels
Outstanding attention to detail paired with the ability to zoom out and think strategically about broader objectives
The ability to thrive in ambiguity and fast-paced environments—you embrace tight timelines and don't need extensive ramp-up time
A can-do attitude and track record of hitting milestones and deadlines, even under pressure
Experience building strong relationships across creative, technical, and business teams, with a collaborative leadership style
Proficiency with prioritization tools and project management software
A commitment to excellence and a bias toward action—you're solution-oriented and not afraid to stand behind the right decision

Critical Mass is an equal opportunity employer.

Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx

Ready to apply?

CR

Critical Mass

View all jobs →

CR

Senior Project Manager

Critical Mass · Vancouver

Apply now

Project Delivery Calgary Cupertino Vancouver Posted Apr 23, 2026

Critical Mass is hiring for a contract Sr Project Manager. This is a high-visibility contract role on a dynamic communications team creating world-class digital marketing material. You'll work on exciting projects with tight timelines, meaningful scope, and the opportunity to make an immediate impact. If you're someone who thrives when challenges are real, timelines are tight, and excellence is non-negotiable, this is the role for you.

This role is a contract role from May 4, 2026 through Sept 25, 2026.

You Will:

Lead high-impact digital marketing projects across multiple platforms and channels, from concept through delivery, for a world-class brand's communications portfolio
Manage complex, multi-workstream initiatives with aggressive timelines, working directly with creative teams, technology partners, and senior-level stakeholders to drive results
Communicate strategic direction and high-level concepts clearly and concisely to cross-functional teams and executives, translating business objectives into actionable project plans
Own the full project lifecycle: scoping, structuring, resource management, risk mitigation, and delivery—using best-in-class project management tools and methodologies
Collaborate seamlessly with creative, development, and production teams to ensure seamless execution of digital communications across web, email, direct mail, partner assets, and beyond
Identify risks, dependencies, and potential roadblocks early, taking decisive action to keep projects on track and manage partner expectations with transparency and confidence
Prioritize shifting requirements and changes in real-time, maintaining flexibility without losing sight of strategic goals or quality standards
Champion innovative solutions and best practices, partnering with teams to push boundaries in digital interaction and delivery

You Have:

7+ years of digital project management experience, with 5+ years independently leading complex, multi-platform initiatives—preferably with interactive agency or high-profile brand experience
A proven track record of delivering sophisticated digital marketing campaigns and initiatives across diverse channels (web, email, mobile, partner platforms, etc.)
Deep proficiency in digital communication platforms, technologies, and current industry advancements
Excellent written and verbal communication skills, with the ability to present ideas persuasively to stakeholders at all levels
Outstanding attention to detail paired with the ability to zoom out and think strategically about broader objectives
The ability to thrive in ambiguity and fast-paced environments—you embrace tight timelines and don't need extensive ramp-up time
A can-do attitude and track record of hitting milestones and deadlines, even under pressure
Experience building strong relationships across creative, technical, and business teams, with a collaborative leadership style
Proficiency with prioritization tools and project management software
A commitment to excellence and a bias toward action—you're solution-oriented and not afraid to stand behind the right decision

We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that include, but aren’t limited to, a candidate’s experience and skills relative to the scope and responsibilities of the position. For current CM employees, tenure will also be a consideration.

Salary Range

$105,000—$117,000 CAD

Critical Mass is an equal opportunity employer.

Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx

Ready to apply?

CR

Critical Mass

View all jobs →

Senior Node.js Fullstack Engineer

Robots and Pencils · Calgary, AB (Remote Friendly)

Apply now

Engineering Canada - Remote Posted Apr 22, 2026

At Robots & Pencils, we build meaningful, scalable digital products that solve real business problems.

We’re looking for a Senior Fullstack Engineer to help build and maintain modern applications that integrate backend services, orchestration systems, and scalable APIs. You will work across the stack using Node.js, contributing to backend services and supporting frontend integrations while working within established architectures.

This is not a greenfield project. You’ll be joining a mature, production environment with real users, where reliability, performance, and scalability are critical. You’ll collaborate closely with senior engineers to enhance existing systems and deliver high-quality features.

By joining us, you leverage our Advanced AWS Partnership and the highly exclusive AWS Patterns Partnership, a distinction held by only 11 companies worldwide out of 190,000.

What You’ll Do

Fullstack Development

Build and maintain backend services using Node.js, including serverless architectures (e.g., AWS Lambda, API Gateway)

Develop and integrate APIs that support frontend applications and external systems, including institutional platforms and AI-driven services

Contribute to frontend features using modern state management (e.g., Redux Toolkit with slices, async thunks, memoized selectors) and accessible, interactive UI patterns such as drag-and-drop with keyboard and screen reader support

Write clean, maintainable, and well-tested code, maintaining high test coverage (90%+ across unit and integration tests)

Workflow & System Orchestration

Support the development and maintenance of workflows using orchestration tools (e.g., Sequencer / workflow engines, state machines)

Contribute to event-driven processes and asynchronous system operations (e.g., message queues, distributed workflows)

Assist in improving reliability through better error handling and retries

Backend & API Engineering

Develop RESTful APIs and support microservices architecture

Integrate with third-party services and internal systems, including large-scale institutional data platforms

Assist in optimizing performance and scalability of services using patterns such as NoSQL single-table design (composite keys, transactional writes)

Implement secure and reliable data handling practices

System Reliability & Support

Troubleshoot issues in production environments with guidance from senior team members

Contribute to logging, monitoring, and debugging efforts

Support deployment and release processes in cloud-native environments

Collaboration & Growth

Work closely with cross-functional teams across global locations, contributing to large-scale platforms such as next-generation degree planning systems for university partners

Participate in code reviews and team discussions

Take ownership of assigned features and tasks, delivering end-to-end solutions from UI to API to database

Continue developing technical skills and learning new technologies

Required Skills & Experience

4–6 years of professional software engineering experience

Strong experience with Node.js

Experience building and maintaining fullstack applications, including delivering features end-to-end across frontend, backend, and data layers

Exposure to workflow orchestration tools (e.g., Sequencer or similar systems)

Solid understanding of API design and backend systems

Experience working with cloud environments (AWS preferred), including serverless architectures

Familiarity with databases (SQL and/or NoSQL, including scalable design patterns)

Experience working in production environments

Nice to Have

Experience with Python

Exposure to event-driven architectures

Familiarity with AWS services (Lambda, SQS, Step Functions, etc.)

Experience with CI/CD pipelines

Exposure to AI/LLM-based systems and data-driven platforms

Experience working in collaborative, distributed teams

Experience building user-centric platforms with modern, accessible frontend architectures

Why Join Robots & Pencils?

At Robots & Pencils, you’ll join a global team of engineers, designers, and strategists who care deeply about craftsmanship, collaboration, and innovation. You’ll work on meaningful, production-grade systems that impact real users at scale, within a mature and evolving engineering environment.

You’ll collaborate with experienced teams across backend, frontend, and infrastructure, gaining exposure to advanced AWS practices and modern architecture through our globally recognized partnerships. As part of a leading AI and cloud engineering organization, you’ll have the opportunity to grow your skills while contributing to high-impact digital products such as platforms that modernize user experiences through real-time, data-driven guidance.

If you enjoy building across the stack, solving real integration challenges, and being part of a high-performing, globally distributed team, we’d love to meet you.

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VIP Executive Host

Penn Interactive · Calgary, AB

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1430 - Player Development PI HQ - Philadelphia, PA Posted Apr 22, 2026

PENN Entertainment, Inc. is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and where they want them.

We’re always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products. Whether it’s through Hollywood Casino, theScore Bet Sportsbook, or theScore media app, we’re excited to push the boundaries of what’s possible. These state-of-the-art platforms are powered by proprietary in-house technology, a key component of PENN’s omnichannel gaming and entertainment strategy.

When you join PENN Entertainment’s digital team, you’ll not only work on these cutting-edge platforms through theScore and PENN Interactive, but you’ll also be part of a company that truly cares about your career growth. We’re committed to supporting you as you expand your skills and explore new opportunities.

With locations throughout North America, you can build a future at PENN Entertainment wherever you are. If you want to challenge conventions in gaming, media and entertainment, we want to talk to you.

About the Work

Establish and maintain a portfolio of top tier VIP accounts
Generate incremental gaming revenue by anticipating, responding to and consistently meeting or exceeding player needs
Contribute to process and compliance initiatives that improve operations, efficiency, and service and provide coaching to improve team performance
Lead Host and Associate team reporting to the Regional Manager of Player Development with weekly updates and reviews of individual host and associate performance
Manage all aspects of the relationship with the player, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations including out of office hours when necessary.
Maintain a personalized relationship with players, in order to have one to one knowledge of customer profiles including playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual
Assist host and associate level employees with developing their relationships
Thorough understanding of existing products, services and initiatives while proactively pushing new game offerings, channels and platforms
Will communicate through established business channels new member welcomes, investigation, loyalty, sales, surveys, and the reactivation of lapsed members
Maintain a personalized relationship with players, in order to have one to one knowledge of customer profiles including playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual
Utilize daily reporting and analysis to assist with making sound business decisions
Assist the Regional Director of Player Development with the implementation and adoption of all new initiatives and policies, including sales performance programs
Monitor individual customer betting behavior and ensure that bonuses, gifts and hospitality invitations are offered in agreed timescales.
Ensure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively
Fully complies with and upholds company expectations including policies, procedures, department goals and business strategy
Conducts themselves with the highest level of integrity and honesty
Handles difficult customer interactions and situations in a calm, professional and reasonable manner
Tasked with managing outbound initiatives to fill special events, while also participating in offsite marketing events
Other duties as required.

About You

At least 3 years of gaming experience either online or with a brick and mortar casino
At least 1 year of experience with an online gaming operation
At least 2 years of experience in a sales related role
Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management
Excellent computer skills with an emphasis on Excel, excellent communication skills and telephone etiquette
Proficient in data management tools
Positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all business conditions
Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation
Ability to communicate effectively with external contacts and all levels of employees.
The ability to travel and attend both on and off property events throughout the United States and Canada
Will attend high level events designed for our top customers with minimum supervision and oversee team members at said events
MUST HAVE: Passion for sports, casino and/or sports & casino betting

What We Offer

Competitive compensation package
Fun, relaxed work environment
Education and conference reimbursements.
Parental leave top up
Opportunities for career progression and mentoring others

#LI-REMOTE

Salary Range

$80,000—$100,000 CAD

Penn Interactive is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.Base pay is one part of the Total Rewards that Penn Interactive provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Penn Interactive provides best-in-class benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

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Billing Operations & Systems Manager

Avetta, LLC · Calgary, Alberta, Canada

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Finance and Accounting Calgary Dallas, TX Houston, TX Lehi, UT Posted Apr 21, 2026

If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home). Those outside of commutable distance may be considered on a remote basis.

SUMMARY

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription-based software is used by 85k+ active customers in over 100 countries spanning across a wide range of industries.

The Billing Operations & Systems Manager owns the integrity of billing by ensuring deals, processes, and systems are aligned, scalable, and executable. This role serves as the central authority for billing governance, process design, and solution development, translating complex business requirements into efficient, system-enabled workflows. Acting as a bridge between Sales, Finance, Product, Engineering, IT, Revenue, and Billing, this position drives standardization, automation, and operational control in a high-volume, complex SaaS environment. This role partners closely with system owners and the engineering teams who are responsible for the hands-on system development.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Serve as the global owner and central point of control for global billing operations, defining and enforcing standards, governance frameworks, internal controls, and scalable workflows across intake, validation, approval, and execution.
Review and approve standard and non-standard deal structures, contract terms, and complex billing scenarios to ensure operational viability and compliance.
Identify process gaps, inefficiencies, and billing risks by monitoring performance metrics, error trends, and escalations; drive root cause resolution, standardization, and reduction of manual workarounds.
Act as the escalation point for complex billing issues, ensuring timely resolution and preventing recurrence through process and system improvements.
Translate complex business requirements, deal structures, and operational needs into structured, system-enabled solutions in partnership with IT, Engineering, and system owners.
Lead cross-functional initiatives and program launches, partnering with Sales, Finance, Legal, Product, and Customer Success to align deal structures with billing capabilities.
Develop and maintain SOPs, documentation, and process standards, and provide training and guidance to ensure process clarity, consistency, and audit readiness.

IDEAL EXPERIENCE, EDUCATION & TRAINING:

Bachelor’s degree in Finance, Accounting, Information Systems, or related field.
7+ years of experience in billing operations, finance operations, deal desk, revenue operations , or related functions in a SaaS or subscription-based environment with high transaction volume and complexity.
Project management or process improvement certifications preferred (PMP, Lean, Six Sigma).
Demonstrated expertise in process design, re-engineering, and operational scaling.
Proven experience leading cross-functional projects or programs from concept through execution including both operational and system-based initiatives.
Experience working with billing, CRM, or ERP systems (Zuora, NetSuite, Salesforce, etc.).
Experience translating business requirements into operational processes or system solutions and delivery of measurable operational efficiencies.
Strong decision-making capability with ability to operate in fast-paced and ambiguous environments.
Advanced Excel skills and experience working with large datasets.
Strong communication and stakeholder management skills, with ability to challenge and influence.
Experience in Quote-to-Cash (Q2C) environments within SaaS organizations.
Proficiency with data tools (SQL, Snowflake, BI platforms).

#LI-REMOTE

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