Let's start with the role

We are looking for a motivated and customer-oriented person to help and support the employees in our Sofia premises or / and remote users. As a Helpdesk Technician, you will be responsible for installing, setting up and troubleshooting all aspects of hardware and software issues related to our internal employees. In your role, you will help support the employees of a fast and dynamic business.

• Use your initiative and technical knowledge to diagnose any technical support/IT problems on desktops/laptops and provide effective resolutions or information to the user.
• Be responsible for newcomers' equipment, including setup, installation, and configuration of software and hardware based on individual user needs;
• Troubleshoot and support the conferencing amenities of our premises;
• Proactively provide information and regular communication to users on the progress of outstanding support calls while also indicating the timescale for resolution.
• Carry out user account maintenance for the new members, leavers, and role changes;
• Collaborate with internal and external teams to resolve issues and improve processes.

What you'll bring 

• Experience providing IT technical support (at least 1 year);
• Customer-oriented mentality and excellent problem-solving skills with critical thinking. 
• Troubleshooting experience in the Microsoft and Apple ecosystems;
• Good knowledge of Windows Operating systems and MS Office / G Suite applications; 
• Knowledgeable skills in conferencing and audiovisual systems;
• Familiarity with MFP network printers;
• Strong teamwork mindset and willingness to collaborate with individuals.
• The ability to prioritize according to tasks as they arise.

• Familiarity with MS Azure/Intune
• Experience with Jira 
• Basic networking skills;
• Basic knowledge in Python scripting.