Conversational UX Designer - German speaking

German C1 conversational working proficiency required

Budapest, Zagreb, Skopje, hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This role is part of our Experience & Engineering team in Germany. We combine technology and experience design to create emotive yet conversion-focused ideas, products, and campaigns at scale and speed. Our specialty is digital experiences and communication that change perceptions and shape new behaviours to make a difference in the market.

As UX Conversational Designer you lay the foundation for fantastic end-to-end user experiences: Combining UX design, dialogue structuring, and advanced prompt crafting to support intelligent, natural interactions in both chat and voice. You have an appetite for complex challenges and can’t wait to translate them into beautiful and smart digital products. And you enjoy working in a dynamic environment with the best and most fun people the industry has to offer.

WHAT YOU´LL DO

• Bringing new ideas around AI assistant best practices and cross-industry insights towards your project teams;
• Designing conversational flows and dialogue structures;
• Defining tone, voice, and assistant personality that works across channels and interaction styles;
• Translate strategy and insights into well considered user-centered flows;
• Substantiate your design choices with annotations and create simple prototypes;
• Presenting your work to clients and stakeholders and handle input and feedback;
• Working back-to-back with Product Managers, AI engineers and developers to help shape the final user experience; 
• Conduct testing and iterative improvement of conversations and prompts, based on user behavior, conversational metrics, and qualitative feedback.

WHAT YOU BRING

• 4+ years of experience as UX and/or Conversational designer at an agency or renowned brand;
• Experience with designing chatbot or voicebot solutions;
• Excellent writing and communication skills, especially for task-oriented and natural-sounding dialogues
• A strong portfolio (website or PDF) demonstrating your experience and passion;
• Experience with working in multidisciplinary teams;
• Working proficiency in English and German;
• Experience with Figma and collaborative tools;
• Availability to start working in Germany.

WE OFFER:

Please note that benefits may vary by location.

• Hybrid working policy
• Stay happy and healthy with a contribution to your health through the OpenUp platform, and a multisport programme;
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021.
• Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Position Overview

Diligent is looking for a Product Designer to support UX/UI design work within our dynamic and fast-moving product design team. Existing within the broader UX department, the design team oversees a range of projects providing the organization flexibility to explore future vision product work and support work that doesn’t align to product team roadmaps. 

Key Responsibilities

• Partner with the Product Design Lead and/or Project Owner to ensure design work aligns with project requirements and meets internal quality standards.
• Take ownership of the end-to-end design process - from early concepts to high-fidelity visuals and developer handoff.
• Work closely with fellow designers, Product Managers, Engineers, and cross-functional stakeholders.
• Design intuitive, human-centered experiences for data-driven and AI-assisted features.
• Clearly communicate design decisions, demonstrating a solid understanding of user needs, design best practices, and business goals.
• Conduct user research activities as needed.
• Support and contribute to a culture of ongoing learning and continuous improvement.

The person who will succeed in this role possesses:

• A genuine interest in making a difference by designing products that support better decision-making across companies, nonprofits, educational institutions, and communities.
• Is curious about how emerging technologies, including AI, can responsibly enhance user experiences.
• A strong passion for user-centered design and empathy for real user needs.
• An ability to take ownership of your work – you make decisions, defend them soundly, and hold yourself responsible for the outcomes they produce.
• A mindset geared toward action — you enjoy exploring problems, proposing solutions, and bringing ideas to life.
• A desire to work in a high-paced team environment where you have an opportunity to contribute and make a difference.
• A belief that great design starts with a team with a culture of design excellence and want to actively contribute to it.

The person who will succeed in this role possesses:

• A genuine interest in making a difference by designing products that support better decision-making across companies, nonprofits, educational institutions, and communities.
• A strong passion for user-centered design and empathy for real user needs.
• An ability to take ownership of your work – you make decisions, defend them soundly, and hold yourself responsible for the outcomes they produce.
• A mindset geared toward action — you enjoy exploring problems, proposing solutions, and bringing ideas to life.
• A desire to work in a high-paced team environment where you have an opportunity to contribute and make a difference.
• A belief that great design starts with a team with a culture of design excellence and want to actively contribute to it.

Required Experience/Skills:

• 3+ years of professional experience in UX or product design.
• Solid foundation in UX principles with a strong emphasis on visual design.
• Comfortable managing multiple design tasks and shifting priorities in a fast-paced environment.
• Portfolio showcasing user-centered design work and a thoughtful design process.
• Degree in design, technology, psychology, or equivalent practical experience.
• Some experience designing SaaS products, ideally in B2B or enterprise contexts.
• Exposure to product design cycles — from early exploration to launch and iteration.
• Proficient with modern design tools such as Figma, Sketch, or Adobe XD.
• Clear and effective communication skills, both written and verbal.
• Experience designing for web and mobile platforms.
• Familiarity with HTML/CSS is a strong plus.
• Bonus: Experience with illustration, iconography, or motion design.

A portfolio of work demonstrating your design process and passion for design – online or pdf is required for consideration!