About the Role

As a Sales Development Representative, you will play a crucial role in generating new business opportunities through proactive outreach and lead discovery in your assigned territory. Using both internal and external tools, you will identify prospects, provide support with product information and quotations, and help drive commercial success. You’ll collaborate closely with colleagues, participate in key sales activities and events, and maintain accurate records in CRM systems.

What You’ll Do

• Initiate telephone and email contact to identify new commercial opportunities in your assigned territory.
• Utilize internal and third-party tools to generate leads and discover white space.
• Provide support to qualified prospects, including follow-up, product details, and quotations.
• Meet monthly KPIs for commercial opportunities, tracked via Salesforce activity reports.
• Participate in call-out days, events, and customer meetings with sales colleagues.
• Maintain accurate lead information and activity records in CRM systems.
• Contribute to team training and onboarding of new sales associates. 

What You’ll Bring

• Proficiency in both Turkish and English for clear communication.
• Strong organizational, multitasking, and prioritization abilities.
• Attention to detail in maintaining accurate records.
• Efficiency in MS Office automation tools to support daily tasks.
• Knowledge of virtualization industry.
• Bachelor’s degree or equivalent combination of education and experience.
• Ability to work collaboratively and maintain a positive attitude in a dynamic environment.

Bonus Skills

• Sales experience

What You’ll Get 

• 21 annual vacation days, additional days based on tenure, plus 4 global VeeaMe Days for self-care
• Private health, dental, and vision insurance for employees and dependents
• Mental health support with up to 12 free therapy sessions
• Private hospital coverage for planned and emergency care
• Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform
• Life, critical illness, and disability insurance
• One paid volunteer day annually through Veeam Cares
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program

Please note: If an applicant is permanently located outside of Romania, Veeam reserves the right to decline the application for this position.

#LI-CT1

SDR for Strategic Accounts works alongside Veeam Account Executives to expand Veeam reach in existing Strategic accounts as well as net new prospects. 

SDRs qualify marketing-generated demand, which is demonstrated by engagement with marketing campaigns, specific actions, and meeting the scoring threshold. These initial marketing interactions are used as starting points to identify and engage other members of the buying group in an outbound effort to further validate buying signals and qualify the potential opportunity. 

What You’ll Do

• Generate new demand (e.g., opportunities with buying group members attached) for the sales organization to pursue.
• Qualify marketing-generated demand against established criteria before passing a qualified opportunity to the account executives. 
• Discover, validate, and reach out to additional personas or members of a buying group that may be involved in the buying decision and share this with sales.
• Nurture predetermined groups of prospects for account executives by using multiple touch tactics or cadences to foster meaningful interactions and determine the level of interest for potential opportunities.
• Comply with all demand management-related service-level agreements.
• Track and manage account info, prospecting, qualification, and nurture activities, in the company’s CRM (Salesforce).
• Allocate cadence workflows to all key players in opportunities and using Salesforce queue to manage daily outreach which includes outbound calls, voicemails, social outreach and emails.
• Build and drive tight collaboration with aligned sales teams.
• Reach and have meaningful, productive conversations with individuals representing the buyer personas targeted by the organization.
• Coordinates sales activities within the expanded Veeam Team.
• Develops and maintains a solid working knowledge of Veeam Software and related products and the benefits they provide to potential prospects.
• Meet identified monthly KPIs (example: # signals converted to sales qualified opportunity, #prospecting opportunities created, number of meetings set up for sellers).
• Participate in call out days and events.
• Participate in ongoing enablement around product releases, marketing updates, sales methodology and customer buying behaviors.  

What You’ll Bring

• 2 years plus experience in similar role 
• Bachelor’s Degree or a combination of education and experience will be considered 
• Fluent level of English & Hebrew
• Previous sales experience, ideally of high-tech products/services, is a plus  
• Outbound calling and/or Revenue Development Representative experience is a plus 
• Technical education and technology understanding of storage backup, cloud backup and the key manufacturers in the industry that Veeam works with is preferred. 
• Ability to multi-task, prioritize, and manage time effectively. 
• Ability to adapt to changes in roles and responsibilities. 
• Social medias and social selling best practices 
• Collaboration across internal teams to ensure actionable results. 
• Ability to work independently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter. 
• Knowledge of basic business research tools (LinkedIn, Google, Salesforce or similar CRM, Hoovers) 
• Excellent correspondence skills (Outlook, Instant Messaging, and over the phone) 
• Exceptional verbal and written communication skills

What You’ll Get

• 21 annual vacation days, additional days based on tenure, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares;
• Private health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology support;
• Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform;
• Life insurance (2× annual gross salary), critical illness, and disability coverage, plus vision reimbursement;
• Free access to Bookster library platform for borrowing your favorite books for free
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning;

#LI-JB1

About the Role

SDR for Strategic Accounts works alongside Veeam Account Executives to expand Veeam reach in existing Strategic accounts as well as net new prospects. 

SDRs qualify marketing-generated demand, which is demonstrated by engagement with marketing campaigns, specific actions, and meeting the scoring threshold. These initial marketing interactions are used as starting points to identify and engage other members of the buying group in an outbound effort to further validate buying signals and qualify the potential opportunity. 

What You’ll Do

• Generate new demand (e.g., opportunities with buying group members attached) for the sales organization to pursue.
• Qualify marketing-generated demand against established criteria before passing a qualified opportunity to the account executives. 
• Discover, validate, and reach out to additional personas or members of a buying group that may be involved in the buying decision and share this with sales.
• Nurture predetermined groups of prospects for account executives by using multiple touch tactics or cadences to foster meaningful interactions and determine the level of interest for potential opportunities.
• Comply with all demand management-related service-level agreements.
• Track and manage account info, prospecting, qualification, and nurture activities, in the company’s CRM (Salesforce).
• Allocate cadence workflows to all key players in opportunities and using Salesforce queue to manage daily outreach which includes outbound calls, voicemails, social outreach and emails.
• Build and drive tight collaboration with aligned sales teams.
• Reach and have meaningful, productive conversations with individuals representing the buyer personas targeted by the organization.
• Coordinates sales activities within the expanded Veeam Team.
• Develops and maintains a solid working knowledge of Veeam Software and related products and the benefits they provide to potential prospects.
• Meet identified monthly KPIs (example: # signals converted to sales qualified opportunity, #prospecting opportunities created, number of meetings set up for sellers).
• Participate in call out days and events.
• Participate in ongoing enablement around product releases, marketing updates, sales methodology and customer buying behaviors.  

What You’ll Bring

• 2 years plus experience in similar role 
• Bachelor’s Degree or a combination of education and experience will be considered 
• Fluent level of English and German
• Previous sales experience, ideally of high-tech products/services, is a plus  
• Outbound calling and/or Revenue Development Representative experience is a plus 
• Technical education and technology understanding of storage backup, cloud backup and the key manufacturers in the industry that Veeam works with is preferred. 
• Ability to multi-task, prioritize, and manage time effectively. 
• Ability to adapt to changes in roles and responsibilities. 
• Social medias and social selling best practices 
• Collaboration across internal teams to ensure actionable results. 
• Ability to work independently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter. 
• Knowledge of basic business research tools (LinkedIn, Google, Salesforce or similar CRM, Hoovers) 
• Excellent correspondence skills (Outlook, Instant Messaging, and over the phone) 
• Exceptional verbal and written communication skills

What You’ll Get

• 21 annual vacation days, additional days based on tenure, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology support
• Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform
• Life insurance (2× annual gross salary), critical illness, and disability coverage, plus vision reimbursement
• Free access to Bookster library platform for borrowing your favorite books for free
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

#LI-CT1

About the Role

SDR for Strategic Accounts works alongside Veeam Account Executives to expand Veeam reach in existing Strategic accounts as well as net new prospects. 

SDRs qualify marketing-generated demand, which is demonstrated by engagement with marketing campaigns, specific actions, and meeting the scoring threshold. These initial marketing interactions are used as starting points to identify and engage other members of the buying group in an outbound effort to further validate buying signals and qualify the potential opportunity. 

What You’ll Do

• Generate new demand (e.g., opportunities with buying group members attached) for the sales organization to pursue.
• Qualify marketing-generated demand against established criteria before passing a qualified opportunity to the account executives. 
• Discover, validate, and reach out to additional personas or members of a buying group that may be involved in the buying decision and share this with sales.
• Nurture predetermined groups of prospects for account executives by using multiple touch tactics or cadences to foster meaningful interactions and determine the level of interest for potential opportunities.
• Comply with all demand management-related service-level agreements.
• Track and manage account info, prospecting, qualification, and nurture activities, in the company’s CRM (Salesforce).
• Allocate cadence workflows to all key players in opportunities and using Salesforce queue to manage daily outreach which includes outbound calls, voicemails, social outreach and emails.
• Build and drive tight collaboration with aligned sales teams.
• Reach and have meaningful, productive conversations with individuals representing the buyer personas targeted by the organization.
• Coordinates sales activities within the expanded Veeam Team.
• Develops and maintains a solid working knowledge of Veeam Software and related products and the benefits they provide to potential prospects.
• Meet identified monthly KPIs (example: # signals converted to sales qualified opportunity, #prospecting opportunities created, number of meetings set up for sellers).
• Participate in call out days and events.
• Participate in ongoing enablement around product releases, marketing updates, sales methodology and customer buying behaviors.  

What You’ll Bring

• 2 years plus experience in similar role 
• Bachelor’s Degree or a combination of education and experience will be considered 
• Fluent level of English
• Previous sales experience, ideally of high-tech products/services, is a plus  
• Outbound calling and/or Revenue Development Representative experience is a plus 
• Technical education and technology understanding of storage backup, cloud backup and the key manufacturers in the industry that Veeam works with is preferred. 
• Ability to multi-task, prioritize, and manage time effectively. 
• Ability to adapt to changes in roles and responsibilities. 
• Social medias and social selling best practices 
• Collaboration across internal teams to ensure actionable results. 
• Ability to work independently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter. 
• Knowledge of basic business research tools (LinkedIn, Google, Salesforce or similar CRM, Hoovers) 
• Excellent correspondence skills (Outlook, Instant Messaging, and over the phone) 
• Exceptional verbal and written communication skills

What You’ll Get

• 21 annual vacation days, additional days based on tenure, plus 4 global VeeaMe Days for self-care
• Private health, dental, and vision insurance for employees and dependents
• Mental health support with up to 12 free therapy sessions
• Private hospital coverage for planned and emergency care
• Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform
• Life, critical illness, and disability insurance
• One paid volunteer day annually through Veeam Cares
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program

#LI-AP1

About The Role: 

As a Sales Development Representative, you will play a crucial role in generating new business opportunities through proactive outreach and lead discovery in your assigned territory. Using both internal and external tools, you will identify prospects, provide support with product information and quotations, and help drive commercial success. You’ll collaborate closely with colleagues, participate in key sales activities and events, and maintain accurate records in CRM systems.

What You’ll Do:

• Initiate telephone and email contact to identify new commercial opportunities in your assigned territory.
• Utilize internal and third-party tools to generate leads and discover white space.
• Provide support to qualified prospects, including follow-up, product details, and quotations.
• Meet monthly KPIs for commercial opportunities, tracked via Salesforce activity reports.
• Participate in call-out days, events, and customer meetings with sales colleagues.
• Maintain accurate lead information and activity records in CRM systems.
• Contribute to team training and onboarding of new sales associates. 

What You’ll Bring:

• Proficiency in both German and English for clear communication.
• Strong organizational, multitasking, and prioritization abilities.
• Attention to detail in maintaining accurate records.
• Efficiency in MS Office automation tools to support daily tasks.
• Knowledge of virtualization industry.
• Bachelor’s degree or equivalent combination of education and experience.
• Ability to work collaboratively and maintain a positive attitude in a dynamic environment.

What You’ll Get

• 21 annual vacation days, additional days based on tenure, plus 4 global VeeaMe Days for self-care
• Private health, dental, and vision insurance for employees and dependents
• Mental health support with up to 12 free therapy sessions
• Private hospital coverage for planned and emergency care
• Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform
• Life, critical illness, and disability insurance
• One paid volunteer day annually through Veeam Cares
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program

Please note: If an applicant is permanently located outside of Romania, Veeam reserves the right to decline the application for this position.

#LI-CT1

SDR for Strategic Accounts works alongside Veeam Account Executives to expand Veeam reach in existing Strategic accounts as well as net new prospects. 

SDRs qualify marketing-generated demand, which is demonstrated by engagement with marketing campaigns, specific actions, and meeting the scoring threshold. These initial marketing interactions are used as starting points to identify and engage other members of the buying group in an outbound effort to further validate buying signals and qualify the potential opportunity. 

Job Location: Bucharest, Romania (hybrid)

What You’ll Do

• Generate new demand (e.g., opportunities with buying group members attached) for the sales organization to pursue.
• Qualify marketing-generated demand against established criteria before passing a qualified opportunity to the account executives. 
• Discover, validate, and reach out to additional personas or members of a buying group that may be involved in the buying decision and share this with sales.
• Nurture predetermined groups of prospects for account executives by using multiple touch tactics or cadences to foster meaningful interactions and determine the level of interest for potential opportunities.
• Comply with all demand management-related service-level agreements.
• Track and manage account info, prospecting, qualification, and nurture activities, in the company’s CRM (Salesforce).
• Allocate cadence workflows to all key players in opportunities and using Salesforce queue to manage daily outreach which includes outbound calls, voicemails, social outreach and emails.
• Build and drive tight collaboration with aligned sales teams.
• Reach and have meaningful, productive conversations with individuals representing the buyer personas targeted by the organization.
• Coordinates sales activities within the expanded Veeam Team.
• Develops and maintains a solid working knowledge of Veeam Software and related products and the benefits they provide to potential prospects.
• Meet identified monthly KPIs (example: # signals converted to sales qualified opportunity, #prospecting opportunities created, number of meetings set up for sellers).
• Participate in call out days and events.
• Participate in ongoing enablement around product releases, marketing updates, sales methodology and customer buying behaviors.  

What You’ll Bring

• 2 years plus experience in similar role 
• Bachelor’s Degree or a combination of education and experience will be considered 
• Fluent level of English and French
• Previous sales experience, ideally of high-tech products/services, is a plus  
• Outbound calling and/or Revenue Development Representative experience is a plus 
• Technical education and technology understanding of storage backup, cloud backup and the key manufacturers in the industry that Veeam works with is preferred. 
• Ability to multi-task, prioritize, and manage time effectively. 
• Ability to adapt to changes in roles and responsibilities. 
• Social medias and social selling best practices 
• Collaboration across internal teams to ensure actionable results. 
• Ability to work independently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter. 
• Knowledge of basic business research tools (LinkedIn, Google, Salesforce or similar CRM, Hoovers) 
• Excellent correspondence skills (Outlook, Instant Messaging, and over the phone) 
• Exceptional verbal and written communication skills

What You’ll Get

• 21 annual vacation days, additional days based on tenure, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology support
• Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform
• Life insurance (2× annual gross salary), critical illness, and disability coverage, plus vision reimbursement
• Free access to Bookster library platform for borrowing your favorite books for free
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

#LI-JB1

Sr. Technical Support Representative 

Location: Bucharest, Romania

Our mission is to protect life.

We’re out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER to a full suite of hardware and software solutions, we are focused on providing police agencies with state-of-the-art devices and services they need to successfully serve and protect us. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We’ll put video at the heart of police records so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete.

It’s a big mission, but it’s one we’ll pursue relentlessly every single day.

Your Impact

As a senior member of our Technical Support team based in Bucharest, you will help Axon's U.S. and international English-speaking customers resolve complex problems via phone and email. You will work cross-functionally on projects and provide support to improve the overall customer experience. This is a customer-focused role that sets Axon apart from our competitors. By providing a world class experience to our customers, you will drive further adoption of our products and make the world a safer place.

What You’ll Do

Location: Bucharest, Romania
Reports to: Director of International Support
Direct Reports: N/A

• Troubleshoot and resolve technical issues related to AXON Hardware and Software products
• Become a subject matter expert in Axon’s product base
• Provide world class support to assist customers with complex issues while maintaining service levels
• Identify and report product bugs and partner with internal departments to help drive resolution
• Use data and customer feedback to identify and surface product insights and trends
• Advocate on behalf of users to optimize and improve our products and user experience

What You Bring

• Bachelor’s Degree preferred or equivalent work experience
• 2+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms
• Embodies an #OWN IT mindset when it comes to helping customers and solving complex problems
• Excellent verbal and written communication skills in English (fluency required)
• Proficient with Windows operating systems, mobile devices and cloud-based solutions
• Strong comprehension of internet networking and routing
• Strong interpersonal and communication skills, including excellent listening, conflict resolution and customer empathy
• Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
• Ability to manage competing priorities and adapt to changing environments
• Self-driven, able to take ownership, work independently and manage key stakeholder needs
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Preferred Qualifications

• Bachelor’s Degree
• Experience in Axon applications (Salesforce, MS Dynamics, JIRA, and RingCentral)
• 2+ years of experience in networking and telecommunication
• Preference will be given to those with technical support roles related to public safety and government
• Network and telecommunication-specific professional certifications
• System Administration certifications

Benefits that Benefit You

• Competitive salary
• Paid time off
• Robust parental leave policy
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Sr. Technical Support Representative (Bilingual – Spanish/English) - Job Description

Location: Bucharest, Romania

Our mission is to protect life.

We’re out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER to a full suite of hardware and software solutions, we are focused on providing police agencies with state-of-the-art devices and services they need to successfully serve and protect us. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We’ll put video at the heart of police records so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete.

It’s a big mission, but it’s one we’ll pursue relentlessly every single day.

Your Impact

As a senior bilingual member of our Technical Support team, you will serve as a critical bridge between Axon and our Spanish-speaking customers and law enforcement partners across the U.S., Latin America, and Europe. You will deliver expert-level technical support in both Spanish and English via phone and email, helping resolve complex product issues while ensuring a seamless, culturally aware customer experience. You will work cross-functionally on projects and provide support to improve the overall customer experience. This is a customer-focused role that sets Axon apart from our competitors. By providing a world class bilingual experience to our customers, you will drive further adoption of our products and make the world a safer place.

What You’ll Do

Location: Bucharest, Romania
Reports to: Director of International Support
Direct Reports: N/A

• Troubleshoot and resolve technical issues related to AXON Hardware and Software products
• Become a subject matter expert in Axon’s product base
• Provide world class support to assist customers with complex issues while maintaining service levels
• Identify and report product bugs and partner with internal departments to help drive resolution
• Use data and customer feedback to identify and surface product insights and trends
• Advocate on behalf of users to optimize and improve our products and user experience
• Provide bilingual (Spanish/English) technical support via phone, email, and chat to Spanish-speaking customers, ensuring clear and accurate communication in both languages
• Translate and localize technical documentation, knowledge base articles, and customer-facing communications as needed
• Serve as the primary point of contact for Spanish-language cases, managing the Spanish support queue and ensuring timely resolution
• Support the onboarding and training of Spanish-speaking customers on Axon products and solutions
• Collaborate with international support teams to align on best practices for serving Spanish-speaking markets

What You Bring

• Bachelor’s Degree preferred or equivalent work experience
• 2+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms
• Embodies an #OWN IT mindset when it comes to helping customers and solving complex problems
• Full professional fluency in both Spanish and English (spoken and written) – this is a core requirement of the role
• Proficient with Windows operating systems, mobile devices and cloud-based solutions
• Strong comprehension of internet networking and routing
• Strong interpersonal and communication skills, including excellent listening, conflict resolution and customer empathy
• Ability to articulate technical concepts in both Spanish and English at a level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
• Ability to manage competing priorities and adapt to changing environments
• Self-driven, able to take ownership, work independently and manage key stakeholder needs
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Preferred Qualifications

• Bachelor’s Degree
• Experience in Axon applications (Salesforce, MS Dynamics, JIRA, and RingCentral)
• 2+ years of experience in networking and telecommunication
• Preference will be given to those with technical support roles related to public safety and government
• Network and telecommunication-specific professional certifications
• System Administration certifications
• Native or near-native Spanish proficiency with demonstrated experience providing technical support in Spanish
• Experience supporting customers in the U.S., Latin America, Spain, or other Spanish-speaking regions
• Prior experience translating or localizing technical content between Spanish and English

Benefits that Benefit You

• Competitive salary
• Paid time off
• Robust parental leave policy
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Sr. Technical Support Representative (Bilingual – German/English)

Location: Bucharest, Romania

Our mission is to protect life.

We’re out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER to a full suite of hardware and software solutions, we are focused on providing police agencies with state-of-the-art devices and services they need to successfully serve and protect us. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We’ll put video at the heart of police records so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete.

It’s a big mission, but it’s one we’ll pursue relentlessly every single day.

Your Impact

As a senior bilingual member of our Technical Support team, you will serve as a critical bridge between Axon and our German-speaking customers and law enforcement partners across the U.S., Europe, and the DACH region (Germany, Austria, Switzerland). You will deliver expert-level technical support in both German and English via phone and email, helping resolve complex product issues while ensuring a seamless, culturally aware customer experience. You will work cross-functionally on projects and provide support to improve the overall customer experience. This is a customer-focused role that sets Axon apart from our competitors. By providing a world class bilingual experience to our customers, you will drive further adoption of our products and make the world a safer place.

What You’ll Do

Location: Bucharest, Romania
Reports to: Director of International Support
Direct Reports: N/A

• Troubleshoot and resolve technical issues related to AXON Hardware and Software products
• Become a subject matter expert in Axon’s product base
• Provide world class support to assist customers with complex issues while maintaining service levels
• Identify and report product bugs and partner with internal departments to help drive resolution
• Use data and customer feedback to identify and surface product insights and trends
• Advocate on behalf of users to optimize and improve our products and user experience
• Provide bilingual (German/English) technical support via phone, email, and chat to German-speaking customers, ensuring clear and accurate communication in both languages
• Translate and localize technical documentation, knowledge base articles, and customer-facing communications as needed
• Serve as the primary point of contact for German-language cases, managing the German support queue and ensuring timely resolution
• Support the onboarding and training of German-speaking customers on Axon products and solutions
• Collaborate with international support teams to align on best practices for serving German-speaking markets

What You Bring

• Bachelor’s Degree preferred or equivalent work experience
• 2+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms
• Embodies an #OWN IT mindset when it comes to helping customers and solving complex problems
• Full professional fluency in both German and English (spoken and written) – this is a core requirement of the role
• Proficient with Windows operating systems, mobile devices and cloud-based solutions
• Strong comprehension of internet networking and routing
• Strong interpersonal and communication skills, including excellent listening, conflict resolution and customer empathy
• Ability to articulate technical concepts in both German and English at a level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
• Ability to manage competing priorities and adapt to changing environments
• Self-driven, able to take ownership, work independently and manage key stakeholder needs
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Preferred Qualifications

• Bachelor’s Degree
• Experience in Axon applications (Salesforce, MS Dynamics, JIRA, and RingCentral)
• 2+ years of experience in networking and telecommunication
• Preference will be given to those with technical support roles related to public safety and government
• Network and telecommunication-specific professional certifications
• System Administration certifications
• Native or near-native German proficiency with demonstrated experience providing technical support in German
• Experience supporting customers in the U.S., Germany, Austria, Switzerland, or other German-speaking regions
• Prior experience translating or localizing technical content between German and English

Benefits that Benefit You

• Competitive salary
• Paid time off
• Robust parental leave policy
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Sr. Technical Support Representative (Bilingual – French/English) - Job Description

Location: Bucharest, Romania

Our mission is to protect life.

We’re out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER to a full suite of hardware and software solutions, we are focused on providing police agencies with state-of-the-art devices and services they need to successfully serve and protect us. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We’ll put video at the heart of police records so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete.

It’s a big mission, but it’s one we’ll pursue relentlessly every single day.

Your Impact

As a senior bilingual member of our Technical Support team, you will serve as a critical bridge between Axon and our French-speaking customers and law enforcement partners across the U.S., Europe, and Francophone regions. You will deliver expert-level technical support in both French and English via phone and email, helping resolve complex product issues while ensuring a seamless, culturally aware customer experience. You will work cross-functionally on projects and provide support to improve the overall customer experience. This is a customer-focused role that sets Axon apart from our competitors. By providing a world class bilingual experience to our customers, you will drive further adoption of our products and make the world a safer place.

What You’ll Do

Location: Bucharest, Romania
Reports to: Director of International Support
Direct Reports: N/A

• Troubleshoot and resolve technical issues related to AXON Hardware and Software products
• Become a subject matter expert in Axon’s product base
• Provide world class support to assist customers with complex issues while maintaining service levels
• Identify and report product bugs and partner with internal departments to help drive resolution
• Use data and customer feedback to identify and surface product insights and trends
• Advocate on behalf of users to optimize and improve our products and user experience
• Provide bilingual (French/English) technical support via phone, email, and chat to French-speaking customers, ensuring clear and accurate communication in both languages
• Translate and localize technical documentation, knowledge base articles, and customer-facing communications as needed
• Serve as the primary point of contact for French-language cases, managing the French support queue and ensuring timely resolution
• Support the onboarding and training of French-speaking customers on Axon products and solutions
• Collaborate with international support teams to align on best practices for serving French-speaking markets

What You Bring

• Bachelor’s Degree preferred or equivalent work experience
• 2+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms
• Embodies an #OWN IT mindset when it comes to helping customers and solving complex problems
• Full professional fluency in both French and English (spoken and written) – this is a core requirement of the role
• Proficient with Windows operating systems, mobile devices and cloud-based solutions
• Strong comprehension of internet networking and routing
• Strong interpersonal and communication skills, including excellent listening, conflict resolution and customer empathy
• Ability to articulate technical concepts in both French and English at a level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
• Ability to manage competing priorities and adapt to changing environments
• Self-driven, able to take ownership, work independently and manage key stakeholder needs
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Preferred Qualifications

• Bachelor’s Degree
• Experience in Axon applications (Salesforce, MS Dynamics, JIRA, and RingCentral)
• 2+ years of experience in networking and telecommunication
• Preference will be given to those with technical support roles related to public safety and government
• Network and telecommunication-specific professional certifications
• System Administration certifications
• Native or near-native French proficiency with demonstrated experience providing technical support in French
• Experience supporting customers in the U.S., France, Canada, or other Francophone regions
• Prior experience translating or localizing technical content between French and English

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Paid time off
• Robust parental leave policy
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

About the Role

SDR for Strategic Accounts works alongside Veeam Account Executives to expand Veeam reach in existing Strategic accounts as well as net new prospects. 

SDRs qualify marketing-generated demand, which is demonstrated by engagement with marketing campaigns, specific actions, and meeting the scoring threshold. These initial marketing interactions are used as starting points to identify and engage other members of the buying group in an outbound effort to further validate buying signals and qualify the potential opportunity. 

What You’ll Do

• Generate new demand (e.g., opportunities with buying group members attached) for the sales organization to pursue.
• Qualify marketing-generated demand against established criteria before passing a qualified opportunity to the account executives. 
• Discover, validate, and reach out to additional personas or members of a buying group that may be involved in the buying decision and share this with sales.
• Nurture predetermined groups of prospects for account executives by using multiple touch tactics or cadences to foster meaningful interactions and determine the level of interest for potential opportunities.
• Comply with all demand management-related service-level agreements.
• Track and manage account info, prospecting, qualification, and nurture activities, in the company’s CRM (Salesforce).
• Allocate cadence workflows to all key players in opportunities and using Salesforce queue to manage daily outreach which includes outbound calls, voicemails, social outreach and emails.
• Build and drive tight collaboration with aligned sales teams.
• Reach and have meaningful, productive conversations with individuals representing the buyer personas targeted by the organization.
• Coordinates sales activities within the expanded Veeam Team.
• Develops and maintains a solid working knowledge of Veeam Software and related products and the benefits they provide to potential prospects.
• Meet identified monthly KPIs (example: # signals converted to sales qualified opportunity, #prospecting opportunities created, number of meetings set up for sellers).
• Participate in call out days and events.
• Participate in ongoing enablement around product releases, marketing updates, sales methodology and customer buying behaviors.  

What You’ll Bring

• 2 years plus experience in similar role 
• Bachelor’s Degree or a combination of education and experience will be considered 
• Fluent level of English
• Previous sales experience, ideally of high-tech products/services, is a plus  
• Outbound calling and/or Revenue Development Representative experience is a plus 
• Technical education and technology understanding of storage backup, cloud backup and the key manufacturers in the industry that Veeam works with is preferred. 
• Ability to multi-task, prioritize, and manage time effectively. 
• Ability to adapt to changes in roles and responsibilities. 
• Social medias and social selling best practices 
• Collaboration across internal teams to ensure actionable results. 
• Ability to work independently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter. 
• Knowledge of basic business research tools (LinkedIn, Google, Salesforce or similar CRM, Hoovers) 
• Excellent correspondence skills (Outlook, Instant Messaging, and over the phone) 
• Exceptional verbal and written communication skills

What You’ll Get

• 21 annual vacation days, additional days based on tenure, plus 4 global VeeaMe Days for self-care
• Private health, dental, and vision insurance for employees and dependents
• Mental health support with up to 12 free therapy sessions
• Private hospital coverage for planned and emergency care
• Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform
• Life, critical illness, and disability insurance
• One paid volunteer day annually through Veeam Cares
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program

#LI-AP1

RETENTION STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a Driven and Results-Oriented Retention Strategist to join our team.

The Retention Strategist at Common Thread Collective (CTC) plays a critical leadership role in guiding our clients toward sustainable and scalable growth. This position is all about owning ensuring revenue is delivered predictably for the business through retention marketing efforts —using data-backed insights to build forecasts, shape strategic direction, and ensure consistent performance delivery. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your role isn't limited to email strategy—you're a key partner to our clients on Customer Retention. You proactively communicate the rationale behind our approach and connect the dots between forecasts and the emails/sms/direct mail etc that are sent out. That level of clarity builds confidence and deepens trust, ensuring our clients feel supported and understood every step of the way.

You stand as a zealous advocate and representative of CTC's unique approach to retention and its accompanying tools.

 As a Retention Strategist, you lead with precision and vision, ensuring that every initiative meets the highest standards of execution and effectiveness.

You thrive on challenges, take ownership of outcomes, and are committed to building, optimizing, and scaling high-performance marketing strategies. We embrace the mantra, "Everyday in Everyplay, Count on Me," meaning we take full responsibility, drive excellence, and always deliver results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.

What Success Looks Like 

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better retention strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

SENIOR MEDIA BUYER

Our Mission is to be able to say - “Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price”

We’re looking for a results-driven and experienced Senior Media Buyer to join our team.

As a Senior Media Buyer at Common Thread Collective (CTC), you will be instrumental in driving client success through strategic media buying, precision optimization, and data-driven forecasting. You will lead the development of accurate, insight-driven forecasts, ensuring that every strategy is executed seamlessly to transform projections into tangible, scalable growth for our clients. Your actions and decisions consistently resonate with the core values of CTC Global, serving as a beacon for these principles. At CTC, your trained expertise is invaluable, covering the entire spectrum of CTC’s Strategic Forecasting methods and the foundational principles of media acquisition.

Your role goes beyond delivering measurable business outcomes—you will be a proactive partner in client success, maintaining clear and transparent communication about performance, strategy adjustments, and key optimizations. This ongoing engagement builds trust, strengthens client relationships, and positions CTC as a strategic leader in performance marketing.

You stand as a representative and zealous advocate for CTC's unique approach to media acquisition and its accompanying tools.
As a Senior Media Buyer, you set a high standard, ensuring efficiency, scalability, and a results-focused approach.

You thrive in fast-paced environments, take ownership of performance outcomes, and are committed to continuous learning and innovation. We embrace the mantra, “Everyday in Everyplay, Count on Me,” meaning we take responsibility, execute with excellence, and see strategies through to success.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business. 

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values. 

We recognize these values aren't for everyone. 

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Google strategist, Creative Strategist, and Email Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas.
• Be responsible for the execution of the Prophet system for your clients
• Building a Growth Forecast for your clients
  • Building a Growth map using the Prophet System
  • Data Analysis required for the Map
  • Marketing calendar alignment and upkeep with clients
• The Daily Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each day to adjust them to meet KPIs
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it’s time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you’ve found one or many different potential solutions.
• Responsible for the implementation of CTC’s Meta best practices
• Build campaigns using our structure and best practices
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and adjusting budgets and strategy to ensure the best possible chance of hitting the Daily Projected Targets
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring you are within a 5% Delta to the Forecast
• Ensuring daily alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophet system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on the Growth Map goals and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every day of the week.
• Providing weekly updates on the Weekly Strategy Call.

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement
• Contributing & collaborating in ideas and learning across teams
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, business operations, retail, finance, media buying, etc

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Finance and Marketing sides of a business to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of the kick off, enabling precise execution of the Prophet system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance within a 5% delta across the Prophet system’s Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in media buying to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning daily on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, media buying decisions, and system execution.
• Meet all deadlines and budget requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Joy Sharma, The Director of the CTC Accelerator Program. 
• You’ll report directly to Joy Sharma—a leader known for his relentless pursuit of excellence and an unmatched passion for growth strategy. Joy is a rare mentor, often described as the closest you’ll come to learning directly from Taylor Holiday himself. With a career built on his own rigorous, self-driven learning, Joy has transformed numerous team members into top-tier strategists, instilling in them the values of dedication, precision, and continuous improvement.

Working under Joy's guidance will push you to your limits in the best possible way. He models the value of hard work, and learning from him feels like “drinking from a firehose”—you’ll absorb knowledge quickly and consistently, experiencing tremendous growth. Joy is committed to personally ensuring you reach your full potential as a Senior Media Buyer, supporting your journey every step of the way.

ORIENTATION

• This role will be client-facing.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First month: $2,000 
• Second month: $4,000
• Third month (on average): $7,000 a month
• 1st Year Annual Range: $64,000-$76,000
• 2nd Year Annual Range: $100,000-$120,000

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
• Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
• Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
• With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress.
• My Commitment to You:
• You will work harder, learn more than ever before, and “make more than you ever have.” You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression. 
• We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you’re consistently challenged and engaged with new opportunities daily.