Role OVO-View

Team: Procurement & Supply (Finance)

Location: Bristol or London

Salary banding: £43,610 - £62,801

Experience: Mid-level

Working pattern: Full-Time

Reporting to: Senior Category Manager, Technology

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Analysis, Relationships, Commercial

Top 3 qualities for this role: Negotiator, Self-Solving, Entrepreneurial

Where you’ll work:

Depending on the needs of your business area, we expect hub based people to be in the office at least once a week, and to go to OVO Connection events in-person. 

This role will be based at either our London or Bristol hub only, however travel between all hubs, Bristol, London and Glasgow will be expected. Each hub has accessible spaces to park your laptop, is designed to inspire people, help them connect and bring big ideas to life.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

As an enterprise business OVO’s supply chain presents large risk but great opportunity when it comes to sustainability and wider ESG initiatives. Procurement & Supply play a vital role when contributing to OVO’s wider Plan Zero aspirations ensuring we’re working with the right partners and managing risks appropriately.

This role in a nutshell:

Your key outcomes will be:

• Ensuring Tech Professional Services are fit for purpose, aligned to OVO’s objectives and key results and wider business needs, representing the best value and quality (working in collaboration with the Senior Category Manager). 
• Lead end-to-end procurement processes for assigned sub-categories in the technology space, ensuring efficiency and compliance. 
• Negotiate contracts with suppliers to secure favourable terms and cost savings.
• Build and maintain strong relationships with key suppliers to drive collaboration and innovation.
• Conduct market analysis to identify risks, opportunities, and trends for assigned sub-categories, feeding into the Technology Spend Category Strategy. 
• Monitor supplier / agency performance and collaborate with the business on regular supplier performance reviews. 
• Collaborate with internal stakeholders to align spend category objectives with organisational goals.
• Drive continuous improvement initiatives across procurement activities.
• Support OVO’s sustainability goals through ethical and environmentally responsible sourcing.

Additionally, you will:

• Use data to maintain a clear view of technology professional services category spend and suppliers.
• Support category savings opportunity analysis and future pipeline initiatives.
• Execute RFx exercises, guiding stakeholders and ensuring strong project management practices.
• Lead material commercial initiatives, presenting to the C-suite in line with OVO’s authority matrix.
• Deliver effective Supplier Management strategies. In life contract management, reducing risk, scope creep, supplier performance and contract exit
• Ensure adherence to procurement & contract policies and monitor compliance.
• Contribute to continuous improvement of procurement tools, processes, and customer journey management.
• Align sourcing activities with OVO’s Plan Zero objectives, demonstrating measurable contributions.

You’ll be a successful Category Manager - Technology Services at OVO if you…

• Are a strategic thinker with at least 3 years of experience in procurement, supplier management or category management.
• Have strong negotiation skills with a proven track record of delivering material commercial benefits.
• Excel in managing supplier relationships, driving performance, and fostering innovation.
• Are analytical, capable of sourcing and interpreting data to inform decisions.
• Communicate effectively with stakeholders and build collaborative relationships.
• Demonstrate a commitment to sustainability and ethical procurement practices.
• Thrive in a fast-paced, dynamic environment and manage multiple priorities efficiently.
• Are a team player, working collaboratively with a pragmatic approach.
• Have or are working towards a CIPS qualification (desirable).
• Show an understanding of procurement systems (e.g., Workday Strategic Sourcing).
• Bring experience in sourcing across key subcategories, with exposure to the energy sector being a plus.

You won’t like this role if you…

• Are uncomfortable leading on initiatives with high corporate exposure (Head of Departments and Directors).
• Are unable to effectively and constructively challenge the status quo.
• Are uncomfortable giving and receiving constructive feedback (radical candor).
• Do not possess technical understanding of Procurement best practice.
• Are unable to work effectively across a wider team and influence multiple stakeholders with disparate priorities.
• Do not possess strong commercial acumen and an eye for a deal.
• Are unable to effectively sell and promote the benefits of a robust procurement approach  to your colleagues and peers.

Let’s talk about what’s in it for you

We’ll pay you between  £43,610 and £62,801, depending on your specific skills and experience.

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. We'll give you 9% Flex Pay on top of your salary – 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash.

Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 
Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.

Role OVO-view

Location: Bristol

Team: OVO Care, Account Management.

Salary banding: Starting base salary of £25,950 which will increase to £26,770 once your training and probation period are completed. This is usually within 9 months, although can be quicker depending on previous experience!

Experience: Learner - customer facing in a service environment with digital experience and problem solving skills advantageous

Working pattern: Full time - 37 hours per week (Shift times are between 8am - 6:15pm Monday to Friday and one Saturday per month from 9am - 2pm)

Sponsorship: We are unable to offer sponsorship for this role.

This role in 3 words: Fun, rewarding, customer-centric

Top 3 qualities for this role: Communication, great teammate, creative thinking

Start dates for Bristol : 

8th June 2026

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol or Glasgow), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

For this role, you'll need to be based within a reasonable distance from our offices (30 miles) and able to travel into our Glasgow hub. The expectation is 2 days per week in office during the training period and then will be 2 days per month once you're in your squad.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

Our way of working enables us to treat our customers as individuals. We understand their needs in a personal and relevant way, resolving their queries as quickly as possible; we call this Account Management.

We're working together in squads with the same zero-carbon goal in mind; it's not just a way of working - it's a culture and a mentality. Squad life is all about self-managing as a group and making decisions together.

With Plan Zero at front of mind, we're all about making things better, looking for opportunities to deliver customer value in a constantly evolving landscape. Squads are encouraged to try innovative approaches, learning and adapting quickly are core to our development culture.

We embrace challenges, continuously provide feedback and pro-actively seek opportunities to improve, innovate, and progress towards a zero carbon future.

This role in a nutshell:

As a Zero Carbon Living Advisor, your role is to provide consistently outstanding service to OVO’s customers across the entire customer lifecycle; this will include some of OVO’s most vulnerable customers. You serve to solve, ensuring customer’s needs are met whilst informing and educating on our Plan Zero mission and connecting them with products and services that support home decarbonisation. This is a telephony based role so you’ll be resolving customer inbound queries through calls, and some emails.

Your key outcomes will be:

• Engaging with OVO’s customers, communicating with passion across phone, and occasionally via email.
• Quickly understand the root cause of customer contact, taking ownership for solving queries first time to prevent repeat contact.
• Coach your teammates in areas where you have a deeper level of knowledge or skill - this might be to help answer a customer query in the moment or to enhance the overall knowledge across the squad.
• Take ownership for the success of the entire squad. We believe the strength of the squad is each individual advisor, but the strength of each advisor is the squad.
• Autonomously manage your day, ensuring the overall objectives of the squad are achieved.
• Prepare, attend and actively contribute at squad meetings as appropriate.
• Identify and implement continuous improvement efforts in both squad ways of working and customer experience.
• Be an OVO ambassador, promoting our range of products & services to customers.
• Be empowered to have strong conversations to promote our products & services that we offer to our customers to help promote a Zero Carbon Living.
• Take accountability for your own development and using the tools provided to allow yourself to have strong conversations around our new and existing products.

You’ll be successful in this role at OVO if you…

• Enjoy working in a fast paced customer service environment, and have a real passion for providing outstanding customer service and an eye for continuous improvement.
• Demonstrate our OVO values and be an advocate of Plan Zero.
• Have experience of cross selling.
• Enjoy working as part of a team but also thrive independently.
• Are a brilliant communicator, particularly on the phone. You’re comfortable talking to wide range of people about a variety of queries.
• Have a passion for helping and supporting vulnerable customers.
• Are strong at showing empathy, understanding and compassion to our customers’ circumstances. At times you may need to have in-depth and sensitive conversations with customers.

Let’s talk about what’s in it for you

As well as a base salary of £25,950 which rises to £26,770 once you reach Level 2 (usually after 6-9 months but depends on each individual). You’ll also be eligible to qualify for a monthly incentive which is based on squad achieving performance measures.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 
Get up to £400 towards any OVO Energy plan , plus personal carbon offsetting and great discounts on smart thermostats and EV chargers.

For your commute 
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..