Nurix Therapeutics is a clinical stage biopharmaceutical company focused on the discovery, development, and commercialization of targeted protein degradation medicines, the next frontier in innovative drug design aimed at improving treatment options for patients with cancer and inflammatory diseases. Powered by a fully AI-integrated discovery engine capable of tackling any protein class, and coupled with unparalleled ligase expertise, Nurix’s dedicated team has built a formidable advantage in translating the science of targeted protein degradation into clinical advancements. Nurix aims to establish degrader-based treatments at the forefront of patient care, writing medicine’s next chapter with a new script to outmatch disease.

Position

The Senior Manager / Associate Director, Computer Systems Assurance (CSA) is an important technical and operational leader within the Nurix Quality Systems organization, responsible for owning and advancing Nurix's computer systems assurance program. As a virtual drug developer, Nurix operates through a lean internal infrastructure and relies on a curated ecosystem of Software-as-a-Service (SaaS) and cloud-hosted platforms to support GxP-regulated activities across clinical development, quality operations, manufacturing oversight, and regulatory submissions. This role will serve as the primary subject matter expert and program owner for all CSA and computerized system validation (CSV) activities at Nurix.

Reporting to the Vice President / Senior Director, Quality Systems, this individual will establish and maintain Nurix's risk-based CSA framework aligned with current regulatory expectations, including the FDA's 2022 guidance on computer software assurance, GAMP 5 (2nd edition), and applicable 21 CFR Part 11 and Annex 11 requirements. The role requires an individual who combines deep technical knowledge of GxP computerized systems with practical experience in SaaS and cloud-based platform qualification, and who can translate regulatory requirements into pragmatic, fit-for-purpose validation approaches that support a modern, agile biotech environment. This is a high-impact, program-ownership role requiring both strategic vision and hands-on execution. The successful candidate will work closely with Quality, IT, Regulatory Affairs, CMC, Clinical Operations, and external vendors to ensure that all GxP-critical systems are appropriately assessed, validated, and maintained in a compliant state. The individual will champion a risk-based, science-driven approach to CSA across the organization.

Responsibilities

CSA Program Ownership and Strategy

• Own and maintain Nurix's Computer Systems Assurance policy framework, SOPs, and risk-based validation strategy, aligned with FDA CSA guidance (2022), GAMP 5 (2nd edition), 21 CFR Part 11, EU Annex 11, and applicable ICH guidelines.
• Define and implement a fit-for-purpose, risk-tiered approach to system qualification for SaaS and cloud-hosted GxP applications, recognizing the vendor-managed nature of modern software platforms.
• Maintain the GxP system inventory; conduct and document periodic system risk assessments to classify systems and determine appropriate validation scope and rigor.
• Establish and maintain processes for vendor assessment, including review of vendor SOC 2 reports, quality agreements, and audit strategies appropriate for SaaS providers.
• Drive continuous improvement of the CSA program through benchmarking, regulatory intelligence, and adoption of industry best practices.

System Validation and Qualification Execution

• Lead and execute validation activities for GxP SaaS platforms including, but not limited to, eQMS (e.g., Veeva Vault), electronic document management, clinical data management, regulatory information management, and laboratory information systems.
• Author and review validation documentation including Validation Master Plans (VMPs), User Requirements Specifications (URS), Risk Assessments, Vendor Assessments, Validation Protocols (IQ/OQ/PQ), Traceability Matrices, and Validation Summary Reports.
• Manage validation activities associated with system implementations, major configuration changes, upgrades, and periodic re-validation reviews, applying critical thinking to scope validation effort proportionate to system risk and change impact.
• Coordinate validation testing activities with cross-functional stakeholders; ensure test scripts are appropriately designed to demonstrate fitness for intended use.
• Review and approve validation deliverables prepared by internal teams, vendors, or external validation consultants.

21 CFR Part 11 and Data Integrity

• Serve as the internal subject matter expert for 21 CFR Part 11 and EU Annex 11 requirements; assess systems for compliance and provide guidance to cross-functional partners.
• Partner with IT and system owners to ensure electronic records and electronic signature controls are properly implemented and documented in all GxP systems.
• Support data integrity assessments and remediation initiatives; apply ALCOA+ principles to guide compliant system design and use.

Change Management and Periodic Review

• Manage the computerized systems change control process; evaluate proposed changes for validation impact and establish appropriate assessment, testing, and documentation requirements prior to implementation.
• Own and execute the periodic review program for validated GxP systems; assess continued fitness for intended use and compliance with current regulatory expectations.
• Maintain validation status documentation and ensure validation files are audit-ready at all times.

Inspection Readiness and Regulatory Support

• Support preparation for regulatory agency inspections; serve as the CSA subject matter expert during FDA, EMA, and other Health Authority inspections and ensure validation documentation is complete, current, and accessible.
• Contribute to relevant sections of regulatory submissions and respond to agency questions related to computerized systems and data integrity.
• Monitor evolving regulatory guidance and industry standards related to CSA, CSV, data integrity, and cloud-based systems; proactively adapt Nurix's program to reflect current expectations.

Cross-Functional Partnership and Training

• Serve as the primary point of contact and internal consultant for all GxP system owners across Quality, IT, Regulatory Affairs, CMC, and Clinical Operations.
• Develop and deliver CSA training for system owners, end users, and other stakeholders to build organizational capability and awareness.
• Partner with IT and vendor project teams to embed validation requirements early in system selection and implementation processes.

Required Qualifications

• Bachelor's degree in computer science, information systems, life sciences, pharmaceutical sciences, or a related field.
• 7–10+ years of progressive experience in computer systems validation and/or computer systems assurance in a GxP-regulated pharmaceutical, biopharmaceutical, or biotechnology environment.
• Demonstrated expertise in current regulatory requirements for computerized systems, including FDA 21 CFR Part 11, EU Annex 11, FDA CSA guidance (2022), and GAMP 5 (2nd edition).
• Hands-on experience validating SaaS and cloud-hosted GxP platforms; understanding of vendor-managed environments and shared responsibility models.
• Proficiency authoring and reviewing CSA/CSV deliverables: VMPs, URSs, Risk Assessments, IQ/OQ/PQ protocols, traceability matrices, and validation summary reports.
• Strong working knowledge of data integrity principles (ALCOA+) and their application to electronic records management and GxP system design.
• Experience managing system change control and periodic review programs for validated GxP systems.
• Ability to operate as both program owner and individual contributor in a lean, virtual organizational model; comfortable managing validation activities without a large internal support team.
• Excellent written and verbal communication skills; able to translate complex technical and regulatory requirements into practical guidance for diverse stakeholders.
• Strong organizational skills and attention to detail; demonstrated ability to manage multiple concurrent programs and priorities in a fast-paced environment.

Preferred Qualifications

• Experience with eQMS validation (e.g., Veeva Vault) and familiarity with Veeva's Qualified System approach and available supplier documentation.
• Familiarity with clinical development platforms such as electronic data capture (EDC), regulatory information management (RIM), or clinical trial management systems (CTMS) in a validated context.
• Experience supporting FDA, EMA, or equivalent Health Authority inspections as a CSA subject matter expert.
• Exposure to laboratory informatics systems (LIMS, ELN) and their GxP qualification requirements.
• Experience in a virtual or lean biotech environment managing validation activities through external vendors and consultants.
• Working knowledge of cybersecurity frameworks and their intersection with GxP system compliance (e.g., NIST, SOC 2).
• Advanced degree in a relevant scientific, engineering, or regulatory discipline.

Fit with Nurix Culture and Values

• You know the regulations deeply and apply them with judgment, designing validation approaches that are rigorous where it matters and efficient everywhere else. You bring expertise with pragmatism —
• You are comfortable as the go-to expert, driving the CSA program forward proactively rather than waiting for direction, and you take accountability for outcomes. You own the program —
• You build trusted relationships across Quality, IT, and the business, and you understand that a well-designed, compliant systems environment is an enabler of Nurix's mission to develop important medicines for patients. You partner with purpose —

Location: Brisbane, CA - Onsite 

Salary Ranges: Senior Manager, CSA(Quality)      - $170,538 – $193,493                                  
                           Associate Director, CSA(Quality) - $190,269 – $216,360

Nurix Therapeutics, Inc. is committed to protecting and respecting your privacy and personal information, including information collected by Nurix when you apply for a job with Nurix or in the course of your employment with Nurix.  By applying for a position at Nurix, you agree to our collection and use of personal information as described in our Privacy Policy (https://www.nurixtx.com/privacy-policy/). 

Position Summary:

The Inventory & Cost Accounting Manager, will report to the Senior Director, Revenue and Cost Accounting and play a key role in supporting inventory & cost accounting, as well as assisting with other accounting activities. This role will also be working closely with cross-functional teams throughout the company.

Responsibilities:

Inventory & Cost Accounting:

• Develop a strong business partner relationship with the Supply Chain Manufacturing, Quality, and Process Development functions.
• Prepare and manage cost accounting month-end close journal entries for prepaid manufacturing costs, raw materials, work-in-process and finished goods inventories, and cost of sales while maintaining subledger accounts, reconciliations to ensure compliance with U.S. GAAP.
• Own Inventory and COGS analytics and reporting, including development and maintenance of margin and variance analyses to support business decision-making.
• Support other month end close journal entries and reconciliations as opportunities arise.

Inventory Management & Controls:

• Work directly with contract manufacturing, supply chain, quality, internal & external audit to ensure accurate inventory, existence, valuation, and reporting completeness.
• Assist with SOX efforts in documenting and performing key controls in areas of responsibility.

Systems & Process Improvements:

• Represent inventory & cost accounting related to ERP and system enhancements and process improvements to strengthen data accuracy, automation, and internal controls.
• Continuously evaluate processes and recommend improvements to enhance efficiency and effectiveness.
• Maintain up to date accounting policies and desk procedures to drive operational efficiency.
• Assist with annual audits and quarterly reviews, preparing audit schedules, and other audit requests.
• Maintain a thorough and current understanding of general ledger structure and ensure integrity and accuracy of financial data.
• Potentially provide support for other functions such as revenue accounting, special projects, initiatives, and ad-hoc analyses, as needed.

Qualifications:

• Bachelor’s degree in accounting, finance, or related field.
• 5+ years of relevant experience in biotech and/or pharmaceutical industry.
• Strong working knowledge of system processes, internal controls, GAAP and SOX regulations.
• Strong project management skills with the ability to anticipate events, prioritize assignments, deal with interruptions, and meet deadlines in a fast-paced and growth-oriented environment.
• Strong communication, project management, and organizational skills.
• Strong analytical skills and attention to detail.
• Ability to work independently as well as a collaborative team player.
• Self-starter, proactive, and willing to learn.
• Strong Excel skills.
• Experience working as a contract manufacturing sponsor with inventory & cost accounting in the pharmaceutical industry, a plus.
• Certified Public Accountant (CPA), preferred.
• Experience with NetSuite, preferred.

Position Summary:

The Manager, Accounting, will report to the Associate Director, Accounting and play a key role in supporting clinical and R&D accounting, as well as assisting with G&A accounting activities. This role will work closely with cross-functional teams throughout the company.

Responsibilities:

• Prepare and book journal entries for month-end close, including sub-ledger/ schedule to ledger reconciliations and analysis of reconciling items.
• Prepare R&D and contract manufacturing (CMC) accrual journal entries based on executed contracts and communications with department leads or vendors, maintaining related workbooks and roll-forwards.
• Prepare and manage clinical trial accruals for select CROs and vendors, maintaining accurate accounting workbooks and ensuring proper tracking of expenses.
• Track and maintain monthly accruals and prepaids for assigned vendors and accounts, collaborating with department leads to ensure accurate recording based on contracts and operational needs.
• Track and prepare open Purchase Order accruals based on contracts and services provided, working with PO owners to ensure timeline and accurate month-end accruals.
• Prepare prepaids amortization of assigned accounts and maintain accuracy of subledgers, ensuring that subledgers are maintained accurately and consistently.
• Continuously evaluate processes and recommend improvements to enhance efficiency and effectiveness.
• Maintain a thorough and current understanding of general ledger structure and ensure integrity and accuracy of financial data.
• Assist with SOX 404 efforts in documenting and performing the key controls in areas of responsibility.
• Supporting improvement of accounting policies and procedures to drive operational efficiency.
• Assist with annual audits and quarterly reviews, preparing audit schedules, and other audit requests.
• Provide support for special projects, initiatives, and ad-hoc analyses, as needed, or requested.

Qualifications:

• Bachelor’s degree in accounting, finance, or related field.
• 5+ years of relevant experience in biotech and/or pharmaceutical industry.
• Strong working knowledge of system processes, internal controls, GAAP and SOX regulations.
• Strong project management skills with the ability to anticipate events, prioritize assignments, deal with interruptions, and meet deadlines in a fast-paced and growth-oriented environment.
• Strong communication, project management, and organizational skills.
• Strong analytical skills and attention to detail.
• Ability to work independently as well as a collaborative team player.
• Self-starter, proactive, and willing to learn.
• Strong Excel skills
• Experience with inventory accounting in the pharmaceutical industry, a plus
• Experience with CRO/CMC accrual software, a plus.
• Certified Public Accountant (CPA), preferred.
• Experience with NetSuite, preferred.

Position Summary:

The Associate Director, GxP Systems will report to the Sr. Director, Commercialization Systems and will be responsible for leading the implementation, validation, and support of GxP-regulated systems to enable Quality Assurance, Regulatory, Clinical, and Process Development & Manufacturing (PD&M) in a commercial biotech environment. This role will play a pivotal part in supporting regulatory, compliance, and for commercialization. Working with Quality Assurance, Medical Affairs, Regulatory Affairs, Clinical Operations, and PD&M functions to ensure systems are fit-for-purpose, validated and aligned with evolving business requirements.

Responsibilities:

• Serve as the System Owner and hands-on administrator for GxP systems (e.g., TraceLink, Lorenz DocuBridge, Egnyte Life Sciences, ZenQMS, Global Vision, Veeva), overseeing system lifecycle, performance, and compliance
• Participate in system implementation activities, including vendor selection, requirements gathering, testing, and deployment to ensure alignment with business and regulatory needs
• Provide oversight and direction for Computer System Validation (CSV) activities and validation documentation, partnering with the Validation Engineer to ensure regulatory compliance and audit readiness
• Own and lead Change Control processes for all GxP systems, including impact assessments, risk evaluations, documentation, coordination of testing, and release management
• Perform system administration activities, including user access provisioning, role management, periodic access reviews, and audit trail monitoring
• Oversee system maintenance, enhancements, and issue resolution (e.g., upgrades, patches, changes), ensuring appropriate validation impact assessments, documentation updates, and minimal business disruption
• Collaborate with IT and vendors to support integration, system performance optimization, and resolution of technical issues
• Develop and maintain system-related documentation, including SOPs, Systems Inventory, administrative procedures, and work instructions in collaboration with Quality Assurance and business stakeholders
• Provide SME support during FDA audits and inspections, including preparation, documentation review, and representation of system controls and validation status
• Drive continuous improvement by identifying gaps, inefficiencies, and opportunities for system scalability and automation
• Translate business requirements into effective system solutions, acting as a key liaison between business stakeholders and technical teams
• Manage project timelines, risks, and deliverables to ensure successful and compliant execution of system initiatives

Qualifications:

• Bachelor’s degree in Life Sciences, Information Systems, Computer Science, Engineering, or a related field; advanced degree preferred
• 10-12 years of hands-on experience with GxP systems in Life Sciences, including system administration, validation oversight, and operational support
• Proven experience implementing and validating systems such as eQMS, TraceLink, LMS, Validated Documents and Data storage solutions (such as Box for GxP or Egnyte Life Sciences), or ERP systems (e.g., NetSuite, Oracle, SAP) in a GxP-regulated environment
• Strong understanding of CSV, data integrity, Part 11 compliance, and regulatory expectations (FDA, EMA, ICH)
• Experience partnering with validation/CSV resources while maintaining accountability for system compliance and validation outcomes
• Proven experience owning and managing Change Control processes for GxP systems
• Experience supporting pre-commercial biotech organizations transitioning to commercialization
• Ability to balance strategic oversight with hands-on system administration and operational responsibilities
• Strong cross-functional collaboration skills across IT, QA, Regulatory, and Technical Operations
• Experience managing vendors and implementation partners
• Excellent troubleshooting, analytical, and problem-solving skills
• Strong communication skills with the ability to translate technical concepts into business terms and influence stakeholders

About this opportunity:

At Freenome, we are seeking a motivated Lab Technician to help grow the Freenome Scientific Operations team. The ideal candidate is eager to learn and able to work with urgency in an ever changing environment. This person is responsible for all things related to R&D support - reagents, equipment, consumables, study support.  You are passionate about fighting cancer, and you will have a significant impact on the continued growth of an organization dedicated to changing the entire landscape of cancer.

The role reports to the Supervisor, R&D Labs. This role will be an Onsite role.

What you’ll do:

• Collaborate with the Research, Development, Automation, Facilities and Supply Chain teams to ensure consistent laboratory support.
• Assist Research Associates and Scientists in preparing and aliquoting reagents.
• Perform routine maintenance on a variety of laboratory equipment.
• Assist with troubleshooting R&D lab equipment issues using established SOPs and WI’s.
• Operate automated liquid handling platforms to execute automated procedures.
• Assist with monitoring cold storage temperatures and respond to temperature excursion events.
• Assist with organizing and maintaining R&D reagent and sample inventory documentation.
• Act as a role model by demonstrating adherence to all proper safety protocols.
• Perform Accessioning and processing of patient samples.
• Support Biosample Management by  picking and pulling samples.
• Contribute to Study Execution by performing Genomics workflows.
  

Must haves:

• Bachelor's Degree with 1-2 years of related experience.
• Strong communication skills and the ability to collaborate across disciplines.
• Experience in writing or updating documentation such as WI’s, SOPs and maintaining a detailed Lab notebook.
• Ability to follow SOPs and troubleshoot effectively.
• Strong understanding of current molecular biology techniques and DNA sequencing.
• Attention to detail and documentation practices within a repetitive work function.
  

Nice to haves:

• Valuable supplementary skills include:
  • Experience handling and preparing blood and tissue samples.
  • Proficiency with automated liquid handling platforms and software.
  • Experience setting up Illumina sequencers.
  • Experience maintaining laboratory equipment.
  • Experience writing or updating documentation such as work instructions and SOPs.
  • Experience working in BSL-2 laboratories and familiarity with 5S organizational practices.
    

Benefits and additional information:

The US target range of our hourly rate for new hires is $30.60 - $39.12. You will also be eligible to receive equity, cash bonuses, and a full range of medical, financial, and other benefits depending on the position offered.  Please note that individual total compensation for this position will be determined at the Company’s sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, and education. We invite you to check out our career page @ freenome.com/job-openings/ for additional company information.  

Freenome is proud to be an equal-opportunity employer, and we value diversity. Freenome does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Applicants have rights under Federal Employment Laws.  

• Family & Medical Leave Act (FMLA)
• Equal Employment Opportunity (EEO)
• Employee Polygraph Protection Act (EPPA)

#LI-ONSITE

COMPANY OVERVIEW

ThreatLocker® is a leader in endpoint protection technologies, providing enterprise-level cybersecurity tools to improve the security of servers and endpoints. The ThreatLocker® platform with Application Allowlisting, Ringfencing™, Storage Control, Elevation Control, Endpoint Network Control, Configuration Management, and Operational Alert solutions are leading the cybersecurity market toward a more secure approach of blocking the exploits of application vulnerabilities.

POSITION OVERVIEW

The Office Assistant supports the day-to-day operations of the office by providing administrative, logistical, and organisational support across multiple departments. This role is critical in ensuring a smooth, efficient, and professional working environment. 
This role operates under the direction of the APAC Regional Director. 

JOB SCOPE

ThreatLocker's Office Assistant works under the direction of the APAC Regional Director and is responsible for, but not limited to: 

• Assists with general office administration duties, including filing, calendar management, meeting scheduling, and coordination 
• Prepares and prints memos, correspondence, reports, and other documents as required 
• Performs accurate and timely data entry and maintains internal records 
• Supports administrative functions across departments, including logistics, shipping, and inventory management 
• Greets clients and visitors, manages the reception area, and ensures appropriate visitor coordination with staff 
• Maintains a clean, organised, and presentable office environment, including common areas and kitchen 
• Monitors and communicates building updates, notices, and facilities-related information to staff 
  
• Ensures kitchen and office supplies are stocked, monitored, and reordered as needed 
• Provides logistics support for internal initiatives, meetings, and company-sponsored events, including trade show preparation 
• Assists personnel with travel bookings, including flights, accommodation, and itineraries, ensuring all arrangements are completed smoothly 
• Supports the execution of company-sponsored events and activities 
  
• Performs other duties as assigned 

REQUIRED QUALIFICATIONS

• Ability to work effectively with limited supervision 
• Excellent communication skills (both written and verbal) 
• Strong attention to detail and organisational skills 
• Proficiency with computers, preferably Microsoft Office Suite (Word, Excel, Power Point)
• Strong multitasking and time management abilities 
• Willingness to work a flexible schedule as and when needed 

WORKING CONDITIONS

The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.

• Job will generally be performed in an office environment but may require travel to visit company offices and/or property locations.
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 15 KG
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.

About this opportunity:

We are looking for an experienced Senior Manager, IT Infrastructure to lead the team through the architecture, design, and implementation of infrastructure technologies that will be critical in providing the technology platform Freenome needs to scale its business. This role will involve new technology implementations and managing the support of current infrastructure including working with supporting vendors. 

The Senior Manager, IT infrastructure will have a deep and broad knowledge of networking, virtualization, server, storage, and operating system technologies, both on-premise as well as in the GCP cloud. This position will work closely with the Information Security team to ensure a compliant and secure infrastructure environment. 

The role reports to the Director, IT. This role will be a Hybrid role.

What you’ll do:

• Leads team of network engineers, system administrators, lab system administrators to support Freenome infrastructure (On prem, Labs and GCP).
• Problem Solving, collaboration, solid comprehension of cloud, virtualization, storage, networking, software and hardware, strategic planning, leadership, mentorship, creating and giving presentations.
• Identify, create, and apply process improvement to increase product and service quality to achieve business objectives.
• Contributes to defining the department's long-term strategy and goals.
• Collaborate with the Help desk and Business Application team to define and implement the infrastructure needed for day to day operations.
• Ensures data security and disaster recovery protocols are in place. Ensuring compliance with regulatory requirements.
• Develops and creates standardized processes and procedures to guide documentation and knowledge base development for IT infrastructure operations support.
• Develops and supports standards for enterprise-wide use of resources. Recommends enterprise level strategies and goals for infrastructure hardware and software procurement and deployment. Writes detailed scopes of work for staff projects.
• Plan, communicate, and deploy changes to IT infrastructure per standard change management process and scheduled maintenance windows. Coordinate IT change and maintenance activities with business stakeholders.
• Maintains IT infrastructure and network diagrams, asset/equipment inventory and IT change/incident logs.
• Supports IT audits and conduct IT systems/network vulnerability scanning, patching and hardening.
• Manage external vendor relationships. 

Must haves:

• 7+ years’ experience in a technology leadership/management role.
• Strong management and technical skills, most notably architect-level skills in virtualization, systems administration, scalable upgrade and migration strategies, networking, and storage. Possess the technical expertise with virtualization and network infrastructure technologies such as VMware vSphere, LAN and WAN.
• 5+ years of experience managing or maintaining enterprise IT infrastructure (Network, IaaS, PaaS, and/or Security).
• Experience in a continuous improvement environment with a track record of achieving significant continual development.
• Strong project management, problem solving, organizational, relationship, communication, and negotiation skills (oral and written) are required.
• 7+ years of experience with Windows 10/11, Windows server, DAS/NAS/SAN, Google workspace, and GCP.
• Strong knowledge of security access controls, policies, groups, rights, and permissions.
• Familiarity with IT GRC (BCDR, ITSM/ITIL, SOX, ISO, PCI, HIPAA, GMP, GDPR, FDA 21 CFR Part 11).
• Ability to document and explain complex technical solutions to management and other non-technical staff.
• Strong customer service and time management skills, with the ability to work effectively in a dynamic, and fast-paced environment.
• Flexibility to work weekends and after hours for IT projects/maintenance (on occasion).

Nice to haves:

• Bachelor's degree in MIS/CIS, Computer Science or equivalent professional experience.
• Industry certifications such as ITIL, CCNA, MCITP, MCSA, MCSE, VCP, Cloud+, Security+ preferred.
• Experience with GMP systems and IT systems change management process.
• Experience with Juniper, Meraki, Netapp, VmWare, and Google workspace.

Benefits and additional information:

The US target range of our base salary for new hires is $180,975 - $232,575. You will also be eligible to receive equity, cash bonuses, and a full range of medical, financial, and other benefits depending on the position offered.  Please note that individual total compensation for this position will be determined at the Company’s sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, and education. We invite you to check out our career page @ freenome.com/job-openings/ for additional company information.  

Freenome is proud to be an equal-opportunity employer, and we value diversity. Freenome does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Applicants have rights under Federal Employment Laws.  

• Family & Medical Leave Act (FMLA)
• Equal Employment Opportunity (EEO)
• Employee Polygraph Protection Act (EPPA)

#LI-HYBRID

Requirements

What's the Opportunity?

We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business.  This will be an in-office position based in our office in Brisbane.

What Will I be doing?

• Receive inbound help requests from customers via the primary channels of phone call, chat, and email.
• Own customer reported issues and see problems through to resolution; be an advocate for our customers and their needs.
• Consult with customers to ensure their business operations run effectively on Zenoti
• Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment;
• Raise issues to higher levels of support as needed; be able to identify when you need help to solve an issue
• Be a trusted advisor to our customers on issues related to Zenoti products and experience in a way that results in high customer satisfaction;
• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers;
• Provide peer mentorship to team members
• Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community.
• Be proud of what you work on, obsess about the quality of the work you produce.
• Influence the direction of the product by providing feedback about challenges customers have with using our product.

What Skills do I need?

• Minimum 1 year in a public-facing, The ideal candidate will come from an IT, hospitality or retail background
• Experience running a Point-of-Sale or reservations system
• Tenaciousness and perseverance
• A technology-centric background with demonstrated curiosity and self-learning

Why Zenoti?

• Be part of an innovative company that is revolutionizing the wellness and beauty industry. 
• Work with a dynamic and diverse team that values collaboration, creativity, and growth. 
• Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. 
• Attractive compensation. 
• Regular social activities, and opportunities to give back through social work and community initiatives. 

The Sales Development Representative at Zenoti generates and qualifies sales leads through market research, cold calling and other lead generation tools. The Sales Development Representative coordinates with the sales team to ensure successful connections with prospective customers, actively pursues existing leads, and helps process leads from mailers campaigns and other marketing efforts, as well as trade shows and other events.

What will I be doing?

• You will work with the sales and lead generation teams to source new sales opportunities
• Perform inbound lead follow-up, and outbound prospecting/cold calling
• Create and qualify opportunities by understanding customer needs and requirements
• Research accounts, identify and build relationships with key decision makers and generate interest
• Maintain and expand a database of prospects
• Team with channel partners to build sales pipeline and close deals
• Assess, qualify and transfer leads to the appropriate Account Executive for a formal sales presentation

Skills & Qualifications

• Proven experience in Inside Sales, sales or lead generation
• Strong phone presence and experience dialing high volume of calls per day
• Very strong interpersonal and communication skills
• Business acumen, to understand the landscape of the opportunity, and the needs of prospective customers
• Ability to conceptualize and explain complex concepts in a clear and compelling way
• Ability to multi-task, prioritize and manage time effectively and independently
• Must have knowledge of social networking sites and popular business directories
• Experience in the salon, spa, medical spa, or fitness industry a plus