We are Datadog's in-house product experts. The Technical Solutions team enables Datadog’s worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. As a Technical Account Manager 2 (TAM 2), you’ll serve as a trusted advisor to our strategic customers, accelerating their adoption of the Datadog platform and enabling long-term success. TAM 2s bring deep technical expertise, refined customer skills, and consultative insight into how monitoring, observability, and DevOps practices translate to business value.

At Datadog, we place value in our office culture—the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Act as a technical advisor to 3 primary enterprise accounts, ensuring successful product adoption and effective usage of the Datadog platform.
• Lead enablement and adoption sessions across core product areas tailored to your customer’s architecture and business needs.
• Analyze customers’ IT Operations environments and workflows to recommend configuration, product usage, and performance improvements.
• Deliver technical business reviews, health checks, and account maturity assessments, contributing to customer QBRs with impactful recommendations.
• Escalate product issues appropriately and advocate for your customers’ needs with Datadog’s Product and Engineering teams.
• Create executive-level summaries and insights that tie platform usage to business outcomes.
• Participate in internal TAM strategy sessions and contribute to team learning through feature presentations, case studies, or best-practice sharing

Who You Are:

• You have 2+ years of experience in a technical customer-facing role (TAM, Solutions Architect, SRE, DevOps Engineer, or similar) within the cloud or observability space.
• You’re confident with at least two public cloud platforms (e.g. AWS, Azure, GCP) and have hands-on experience with infrastructure or application monitoring.
• You’re familiar with scripting or automation tools (e.g. Python, Bash, Terraform, Chef/Puppet).
• You have working knowledge of CI/CD pipelines and containerization tools (e.g. Jenkins, GitLab, Docker, Kubernetes).
• You excel at communicating technical concepts to both technical and non-technical stakeholders, and can adapt your style for individual contributors or exec audiences.
• You’re able to work with minimal guidance on customer enablement, issue triage, and product adoption strategies.
• You are comfortable traveling up to 25–30% of the time as needed (via auto, air, or train).
• Previous experience using Datadog or other cloud monitoring tools is a strong plus

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding program
• Generous global benefits package
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, including Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.

The Partner Solution Architect (PSA) is a Datadog expert who will work closely with Datadog’s Director of Partner Solutions Architects, and is aligned to our Channels & Alliances business segment. The PSA is responsible for supporting a variety of technical initiatives and activities for our partners (for example: cloud migration, application modernization, DevOps transformation). They are accountable for the outcome of these initiatives, and frequently collaborate with both Datadog and Partner resources to drive success. The PSA is a trusted technical advisor for our Partner channel.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Ensure the successful onboarding, training, enablement, and certification of partner technical resources;
• Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams;
• Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on lead practices;
• Advocate on behalf of Partners’ technical concerns (use cases, feature requests, support issues, e.g.) with Datadog internal teams and personnel, helping to bring those concerns to resolution;
• Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities;
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify and prioritize new features and capabilities;
• Continuously help curate and evolve lead/best practices for Datadog platform adoption and success.
  
  

Who You Are:

• Possess a solid technical grounding with hands-on experience of IT Development and/or Operations
• Has a demonstrable track-record and never-ending passion for learning; successful candidates for this position typically have 10-15 years of experience in a customer or partner facing technical role
• A self-starter, tech-savvy professional with solid business acumen; ability to articulate Datadog value from server room to boardroom;
• Confident presentation skills
• Desired hands-on experience in two or more of the following areas:
• Observability: Datadog, Splunk, AppD, New Relic or Dynatrace
• Public Cloud: AWS, Azure, GCP, or Alibaba
• Containerization: Docker, Kubernetes, OpenShift, Cloud Foundry
• Dev/Scripting: Python, Javascript, Ruby, Perl, PHP, Go
• Config Mgmt: Terraform, Ansible, Puppet, Chef
• CI / CD: Jenkins, Gitlab
• Bonus Points:
• Previous experience working in a technical role for or supporting channel partners (Systems Integrators, Managed Services Providers, e.g.)
• Previous experience using Datadog and/or other cloud monitoring tools (APM, 
• Infrastructure, Logs, Synthetics, NPM)
• Previous experience with root-cause-analysis, troubleshooting, debugging

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
• Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
• Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
• Continuously evolve best practice to technical product adoption and customer success

Who You Are:

• Someone with a solid technical grounding and hands-on experience of IT Operations
• Confident in your hands on experience AWS, Azure or GCP
• Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
• Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
• Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.
• Able to sit up to 4 hours, traveling to and from client sites 
• Able to travel via auto, train or air up to 30% of the time
• Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
• Experienced using Datadog and/or other cloud monitoring tools
• Fluent in written and spoken Portuguese and English

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

Important Information 

Location: Brazil
Job Mode: Full-time 
Work Mode: Work from home

Job Summary

We are seeking a highly skilled and experienced Support Engineer to execute on support issues while also building out the function and automating resolution of repeat issues. In this role, you will work directly with Java, Linux, SQL. You’ll be hands-on and equally strong in communication—facilitating technical discussions, translating business needs into technical plans, and ensuring we commit secure, scalable, and high‑quality solutions.

Responsibilities and Duties

• Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams;
• Serve as point of escalation for support issues from Marquee Helpdesk (L1);
• Providing mentorship and guidance to junior team members to ensure successful resolution of issues;
• Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms;
• Automate manual processes to increase efficiency and reduce risk;
• Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed;
• Work closely with the engineering team to drive resolution of client issues;
• Participate in on-call rotations and respond to incidents as needed;
• Continuously improve processes and systems to increase reliability and reduce risk;
• Influence and suggest improvements on roadmap for enhancing Marquee client experience;
• Create documentation /runbooks and code snippets to share with clients and internal engineering teams.

Essential Skills

• Experience on SDLC/Devops, LINUX system platforms;
• Good Linux Scripting/Development skills - JAVA, Python (any);
• Good knowledge in technologies like Autosys/Job scheduling systems like CRON, NIS, Apache, Tomcat, any RDBMS like DB/ MS-SQL/Oracle/Sybase, Public/Private Cloud;
• Good Knowledge of SDLC, CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins;
• Knowledge of Devops dependencies - code review, builds, repositories, packages, distribution;
• Knowledge of config management - chef, puppet, ansible and related languages . groovy, go, json, yml, ini (any);
• Must be willing to work in rotational shifts.
  

Highly Desirable Skills

• Having worked in environment supporting 10000+ servers a plus;
• Multiple Application Support Experience a plus;
• ITIL and ITSM experience a plus;
• Global clients facing Support team experience a plus;
• Able to work within a Global team, prior experience a plus;
• Prior experience with Financial Institution a plus.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Important Information 

Location: São Paulo
Job Mode: Full-time 
Work Mode: In-Person

Job Summary

We are seeking a highly skilled and experienced Support Engineer to execute on support issues while also building out the function and automating resolution of repeat issues. In this role, you will work directly with Java, Linux, SQL. You’ll be hands-on and equally strong in communication—facilitating technical discussions, translating business needs into technical plans, and ensuring we commit secure, scalable, and high‑quality solutions.

Responsibilities and Duties

• Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams;
• Serve as point of escalation for support issues from Marquee Helpdesk (L1);
• Providing mentorship and guidance to junior team members to ensure successful resolution of issues;
• Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms;
• Automate manual processes to increase efficiency and reduce risk;
• Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed;
• Work closely with the engineering team to drive resolution of client issues;
• Participate in on-call rotations and respond to incidents as needed;
• Continuously improve processes and systems to increase reliability and reduce risk;
• Influence and suggest improvements on roadmap for enhancing Marquee client experience;
• Create documentation /runbooks and code snippets to share with clients and internal engineering teams.

Essential Skills

• Experience on SDLC/Devops, LINUX system platforms;
• Good Linux Scripting/Development skills - JAVA, Python (any);
• Good knowledge in technologies like Autosys/Job scheduling systems like CRON, NIS, Apache, Tomcat, any RDBMS like DB/ MS-SQL/Oracle/Sybase, Public/Private Cloud;
• Good Knowledge of SDLC, CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins;
• Knowledge of Devops dependencies - code review, builds, repositories, packages, distribution;
• Knowledge of config management - chef, puppet, ansible and related languages . groovy, go, json, yml, ini (any);
• Must be willing to work in rotational shifts.

Highly Desirable Skills

• Having worked in environment supporting 10000+ servers a plus;
• Multiple Application Support Experience a plus;
• ITIL and ITSM experience a plus;
• Global clients facing Support team experience a plus;
• Able to work within a Global team, prior experience a plus;
• Prior experience with Financial Institution a plus.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Escopo do trabalho

No Soho House, o Cumin é responsável por uma série de tarefas, incluindo preparar as mesas, servir os pedidos, explicar as refeições e facilitar a colaboração entre a cozinha e os garçons. O Cumin também auxilia os garçons a oferecer um serviço de qualidade com pratos feitos à mão a todos os clientes que vêm ao Soho House. Como Food Runner, seu objetivo será oferecer aos nossos membros e hóspedes um excelente atendimento ao cliente e ajudar ativamente a melhorar a experiência gastronômica geral deles.

Um Cumin bem-sucedido se desenvolve em um ambiente de ritmo acelerado, consegue resolver problemas em situações de alta pressão e permanece calmo, acessível e profissional.

Principais responsabilidades

• Responsável por seguir as etapas de serviço definidas pela Soho House & Co, que incluem, entre outras coisas: encher copos de água e xícaras de café, limpar pratos prontos, esmigalhar a mesa, reabastecer todos os suprimentos da mesa, agilizar pedidos de comida
• Prosperar em um ambiente de serviço elevado e de alto volume. Assegure a prestação de um serviço ininterrupto, pensando rapidamente em sua alimentação, gerenciando/antecipando as necessidades dos hóspedes e dos membros e garantindo que os servidores, o chef executivo e o gerente geral recebam apoio.
• Assegure-se de que os pedidos de alimentos terminem de ser servidos em pratos e pratos corretos antes de servir adequadamente aos membros/convidados
• Cumprir a política de saúde e segurança (procedimentos de alergia), bem como todos os processos, procedimentos e padrões da Empresa e as leis locais, estaduais e federais, conforme aplicável
• Trabalhar em equipe com um único objetivo: servir aos membros e convidados seus alimentos e/ou bebidas em tempo hábil e apoiar a equipe executando itens da exposição e do bar de serviço que estejam fora de sua seção para
• Limpar e abastecer a área de servidores e a área de exposição
• Conhecimento do cardápio, com capacidade de fazer sugestões quando solicitado por membros e/ou convidados
• Executa outras tarefas conforme atribuídas pelo supervisor/gerente

Experiência necessária

• Sólida experiência cargo semelhante
• Deve ter pelo menos 18 anos de idade
• Prosperar em ambientes de ritmo acelerado e de alto volume e manter a calma, resolvendo problemas sob pressão de forma rápida e eficaz
• Deve ser hospitaleiro, acessível, apaixonado pelo atendimento ao cliente e respeitoso com os colegas e hóspedes
• Deve ser capaz de demonstrar competência conforme descrito no cronograma de treinamento e na Escola do Clube
• Deve ser capaz de trabalhar em turnos e horários flexíveis, incluindo finais de semana e feriados, conforme necessário
• Capacidade de receber orientações, trabalhar em um ambiente de equipe e de forma autônoma

Na Soho House, o servidor é responsável por entender, discutir e instruir os membros e convidados sobre todos os itens do cardápio, alergias associadas (se aplicável) e, ao mesmo tempo, apresentar uma experiência acessível e elevada seguindo os Padrões de Serviço da Soho House. O servidor desempenha um papel crucial para garantir o sucesso do serviço e a satisfação dos hóspedes. Além disso, colabora com outros membros da equipe e realiza as tarefas pré e pós-serviço, inserindo com precisão os pedidos no PDV e estando atento durante o serviço para atender a solicitações adicionais de membros ou hóspedes.

Um funcionário bem-sucedido mantém uma atitude positiva e influente, é detalhista, orientado por processos e flexível, além de trabalhar sob pressão para garantir que a comunicação perfeita seja mantida entre a equipe da frente da casa (FOH) e a equipe dos fundos da casa (BOH).

Principais responsabilidades

- Influenciar positivamente a experiência dos membros e convidados, elevando a experiência gastronômica com opções de combinação de alimentos e bebidas e discutindo promoções para impulsionar as vendas por meio de uma comunicação consistente e acessível e do mais alto nível de serviço, de acordo com os padrões da Soho House.

- Manter comunicação e aconselhar a gerência e o chef executivo sobre alergias ou possíveis sinais de alerta encontrados durante a noite para reduzir qualquer risco previsto

- Preencher todos os relatórios de check-out no final de cada turno e fazer com que sejam verificados e assinados pela gerência

- Cumprir as políticas de saúde e segurança, bem como todas as políticas, procedimentos, padrões e leis locais, estaduais e federais da empresa, conforme aplicável

- Assegurar que os pedidos de alimentos terminem de ser servidos em pratos e pratos corretamente antes de serem servidos aos membros/convidados

- Ajudar os funcionários e os ajudantes de garçom, quando possível, com a exposição e os tíquetes de serviço de bar para atender a todos os pedidos de mesa

- Limpar e estocar a área de serviço e a área do bar, polir talheres, pratos e/ou copos conforme necessário

- Conhecimento do cardápio, com capacidade de fazer sugestões

- Executar outras tarefas designadas pelo supervisor/gerente