Role Summary and Impact 

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Manager Digital IO who will: 

• Campaign Execution: Lead the setup, execution, and documentation of direct IO media campaigns across various partners, particularly any high-value or complex campaigns. Ensure all aspects of campaign are delivered according to terms outlined in the client approved media plan and IOs. 

• Campaign Optimization and Reporting: Collaborate with Managers and Associates and Managers in monitoring campaign performance metrics, including impressions, clicks, spend, and any campaign specific KPIs. Analyze campaign performance reporting, and utilize data driven insights to guide optimization recommendations to enhance campaign effectiveness and achieve client goals.  

• Coordination: Work closely with onshore counterparts to ensure cohesive execution of media strategies and adherence to client specifications. Facilitate communication of campaign progress between all parties involved. 

• Team Leadership: Mentor and provide guidance to Associates and team members involved in Digital IO campaigns. Foster a collaborative environment and support professional development within the team. 

• Budget Managerment: Track and monitor campaign budgets to ensure optimal performance. Manage monthly budget reconciliation, communicate with partners to confirm delivery data, save delivery documentation (proof of performance), and send updated IOs where necessary. 

Skills and Experience 

If this opportunity looks right for you, we are looking for candidates who have: 

• Have a bachelor's degree. 

• Your level of English is advanced (B2-C2) (Indispensable for the position). 

• 3+ years of experience implementing campaigns on digital platforms such as DV360, the Trade Desk, or Campaign Manager 360 and pevious experience with billing platfors such as Prisma, Coupa, Advertmind, MMS, Adspend or others. 

• At least 1 year of leadership experience.  

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 
 
We believe the best work happens when we're together, fostering creativity, collaboration, and connection.  If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

For Mexico: 

This position is available in a Remote or Hybrid Work Modality. The candidate must perform their work from any location within Mexico. Only Mexican nationals residing in the country or foreign nationals with a valid work permit may apply. Remote work from abroad is not permitted under any circumstances. 

For Colombia: 

This position is in a Remote or Hybrid Work Modality and must be performed within Colombian territory. Only candidates residing in Colombia with a valid work permit may apply. Remote work contracts do not allow employment or relocation abroad. 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy ) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

#LI-GOC

Role Summary and Impact 

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Manager Programmatic who will: 

• Develop strong relationships with counterparts in WPP Media regional teams (Europe, U.S., Asia)  

• Enforce Programmatic best practices with a focus on platform expertise, consistency, and quality of work delivery and be accountable for consistent work delivery to WPP Media regional teams by ensuring a high quality of output.  

• Serve as a point of escalation for your team and take ownership of resolving challenges.  

• Line manages 2-5 direct reports  

• Provide timely and actionable feedback to the team to aid in their development, improvement, and progress. Provide awareness and recognition for jobs that are well done.  

Skills and Experience 

If this opportunity looks right for you, we are looking for candidates who have:  

• Bachelor’s degree. 

• Advanced English level (B2–C2). 

• Have 3 years of implementing and optimizing programmatic campaigns in DV360, The Trade Desk, Mediamath, Xandr and other DSPs.  

• At least 1 year of previous leadership experience.  

• Strong analytical and numerical skills.  

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include access to internal learning platforms, certifications, and training sessions, life insurance, wellness programs, significant paid time off, preferential partner discounts, employee mental health awareness day, and more.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 
 
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

For Mexico: 

This position is available in a Remote or Hybrid Work Modality. The candidate must perform their work from any location within Mexico. Only Mexican nationals residing in the country or foreign nationals with a valid work permit may apply. Remote work from abroad is not permitted under any circumstances.  

For Colombia: 

This position is in a Remote or Hybrid Work Modality and must be performed within Colombian territory. Only candidates residing in Colombia with a valid work permit may apply. Remote work contracts do not allow employment or relocation abroad.  

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  
 #LI-GOC

Senior Executive Commerce, GOC 

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

Role Summary and Impact 

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Senior Executive Commerce who will: 

• Manage search and programmatic media activations across several retailer media networks, including but not limited to Amazon, CitrusAd, Criteo, The Trade Desk, Walmart, etc. and optimize client accounts to meet their established KPIs.   

• Execute campaign setup, bid recommendations, and budgeting to ensure overall client goal attainment, including the use of retail bid management technologies where applicable such as Pacvue, Skai, and Epsilo and ensure on-going campaign compliance to WPP Media established guidelines and best practices.  

• Interact effectively with regional teams internally (Europe, North America, Asia) and be a strong communicator.  

• Prepare campaign performance reports on a weekly, monthly, and quarterly basis, identify insights and optimizations utilizing historical data and competitive research and understand key drivers of performance on various ecommerce platforms and marketplaces.  

• Assist with reconciliation, invoicing/billing, trafficking, and mapping data to our internal media campaign management platform.  

Skills and Experience 

If this opportunity looks right for you, we are looking for candidates who have: 

• Bachelor’s degree. 

• Advanced English level (B2–C2). 

• At least 2 years of experience in biddable performance media execution, with a strong preference for retail media execution such as: Pacvue or Skai 

• Experience in campaign management and optimization across multiple retail platforms (Amazon, Instacart, Walmart, Target, Kroger, Criteo, Google, Meta, etc.).  

• Strong analytical skills, with the ability to analyze data and develop insights that inform strategy and optimization.  

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include access to internal learning platforms, certifications, and training sessions, life insurance, wellness programs, significant paid time off, preferential partner discounts, employee mental health awareness day, and more.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 
 
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

For Mexico: 

This position is available in a Remote or Hybrid Work Modality. The candidate must perform their work from any location within Mexico. Only Mexican nationals residing in the country or foreign nationals with a valid work permit may apply. Remote work from abroad is not permitted under any circumstances. 

For Colombia: 

This position is in a Remote or Hybrid Work Modality and must be performed within Colombian territory. Only candidates residing in Colombia with a valid work permit may apply. Remote work contracts do not allow employment or relocation abroad. 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy ) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

IT Operations Intern

Location: Bogotá, Colombia

Role Type: Internship (Full-time)

About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

About the Role

We are seeking a talented and motivated IT Operations Intern who is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement.

The IT Operations Intern will assist Sezzle’s IT Operations team with daily support tasks, troubleshooting, and project-based initiatives. This role is designed for a candidate pursuing a technical degree who wants to gain real-world experience in IT service delivery and operational support. The intern will work closely with the IT Operations team to ensure timely resolution of end-user issues, maintain accurate inventory, and contribute to IT process improvement.

Key Responsibilities

• IT Service Desk Support: Respond to and resolve incoming IT service desk tickets in Jira related to hardware, software, or user access issues.
• Break/Fix Work: Assist with diagnosing and resolving end-user device issues, including both macOS and Windows systems.
• Device Deployment: Support the setup, imaging, and distribution of laptops and peripherals for new and existing employees.
• Onboarding/Offboarding Support: Help provision accounts, configure systems for new hires, and assist with access removal and equipment collection for departures.
• Inventory Tracking: Maintain accurate records of IT assets, ensuring proper tagging, documentation, and periodic audits.
• Documentation: Contribute to and update internal documentation for troubleshooting steps, FAQs, and process workflows.
• Project Assistance: Support the IT Operations team with ongoing initiatives related to system improvements, automation, or infrastructure upgrades.
• Other Duties as Assigned: Participate in miscellaneous tasks and projects that support the IT Operations team’s mission.

What We Look For:

Education: Currently pursuing or recently completed a degree or technical program in Computer Science, Information Technology, or a related field, preferably with an emphasis on IT Operations, Systems Administration, or Infrastructure Management.

Location: Based in Bogotá, Colombia; able to work both remotely and onsite when required.

Technical Skills:

• Familiarity with macOS and Windows operating systems.
• Basic understanding of networking, device configuration, and troubleshooting.
• Exposure to cloud-based tools such as Google Workspace.
• Interest in learning IT ticketing systems, MDM platforms, and automation tools.

Soft Skills:

• Strong problem-solving and organizational abilities.
• Excellent communication and interpersonal skills.
• Dependable, proactive, and eager to learn in a fast-paced environment.

Preferred Knowledge and Skills

• Prior experience providing IT support (academic, internship, or volunteer).
• Basic knowledge of IT security concepts and best practices.
• Familiarity with Jira or similar ticketing systems.
• Interest in pursuing certifications such as CompTIA A+, Google IT Support, or JAMF 100.

About You

• You’re pursuing a career in IT Operations and want hands-on experience supporting real users and systems.
• You’re a clear communicator who enjoys helping others and learning from challenges.
• You take initiative and demonstrate ownership over your work.
• You’re adaptable, detail-oriented, and have a positive, team-first attitude. 
• You’re trustworthy and handle sensitive information and access with care and integrity

What Makes Working at Sezzle Awesome:

At Sezzle, you’ll be part of a dynamic team, work on real-world fintech solutions, and get mentorship from experienced engineers. We offer flexible working conditions, making it an ideal internship for motivated students or graduates who want to kickstart their tech careers.

Compensation: The salary for the IT Operations Intern is 700 USD monthly gross. 

#Li-remote #Full-time

About Gladly

For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings they need AND the customer devotion that drives lasting business value. With over a decade of singular CX focus and trusted by the world’s most customer-centric brands including Crate & Barrel, Breeze Airways, and Ulta Beauty, Gladly was designed for devotion, not deflection: purpose-built to engage customers and turn every conversation into lasting relationship equity. The result is experiences that are radically personal and effortlessly scalable, emotionally intelligent and operationally efficient.

At the heart of our simply powerful platform, Gladly maintains one continuous conversation across all channels while striking the perfect balance of AI and human connection. With 300M+ conversations powered globally, $510M+ cumulative cost savings delivered for customers, and a 65% increase in CSAT scores, this is a team where your work has real impact at scale. Learn more at www.gladly.ai.

The Team

The Finance team at Gladly is small, high-performing, and operates well above its weight class. The culture here is defined by high autonomy, direct visibility with leadership, and a bias toward action over process. Your work directly impacts how deals close and how leadership makes decisions. There are no layers, no committees, and no waiting around for approval. The team values over-communication, intellectual curiosity, and a willingness to context-switch quickly across priorities.

You will report to the Director of FP&A and work closely with RevOps, Sales, Systems Design, and GTM leadership as a collaborative partner and reliable operational resource across the commercial side of the business.

The Opportunity

This role sits at the center of deal desk operations and commercial finance, giving you a front-row seat to how deals get structured, priced, and closed. You will be deeply embedded in the quote-to-cash workflow from day one, owning deal reviews, pricing analysis, and the operational rigor that keeps the commercial motion running cleanly.

You are the kind of person who thrives on precision and process. You catch what others miss, you follow through without cutting corners, and you are comfortable owning the final review on deals before they close. You bring a natural attention to detail and a strong bias toward execution.

Gladly’s commercial motion is accelerating, and the Finance team is scaling to match. You will play a central role in that, helping build the operational rigor that supports a growing deal volume while also supporting pricing analysis and margin modeling that inform deal structure decisions.

What You’ll Do

Deal Desk & Commercial Finance Operations

• Conduct deal reviews for completeness, accuracy, and compliance before close, ensuring all required approvals are in place and deals are structured correctly across pricing, discounting, and contract terms
• Review deals for compliance with pricing guidelines, discount thresholds, and revenue recognition requirements (ASC 606); escalate edge cases to Finance leadership as needed
• Manage the day-to-day quote-to-cash workflow in Salesforce: deal progression tracking, certification process management, renewals tracking, and pipeline reporting
• Maintain a clean approval audit trail and deal log to support accurate pipeline reporting and downstream revenue recognition
• Support and over time own the margin calculator used to evaluate different pricing structures when working with the sales team on custom-priced enterprise deals, including analysis of AI vs. Team margin dynamics
• Partner with Sales Operations and Systems Design on Deal Desk process alignment, consulting on workflow design and driving consistent execution once processes are defined and deployed
• Bring a continuous improvement mindset: flag friction points in the Deal Desk process and collaborate with SalesOps and Systems Design on solutions, with a longer-term eye toward automating manual steps

Systems Administration & Process Design

• Support deal desk systems including DealHub (CPQ), Salesforce, and related commercial tools, ensuring data integrity and process consistency
• Partner with the Systems Design team on configuring and optimizing deal desk tooling, including approval workflows, pricing rules, and quote templates
• Help identify opportunities to automate recurring processes and reduce manual effort across the deal desk function over time

AI and Automation

• Show genuine curiosity about AI tools (Claude, ChatGPT, Copilot, or similar) and a willingness to learn how they can help you move faster and reduce the lift on repetitive tasks
• Apply an automation-first lens to your own work: if you are doing something manually more than twice, start thinking about how to streamline it
• Partner with the Finance team on identifying and implementing AI-assisted workflows across Deal Desk processes

What We’re Looking For

• 3-5 years of experience in deal desk, commercial finance, or a related operational finance role. B2B SaaS experience is a strong plus but not required
• English proficiency at C1-C2 level (business fluent). This role requires daily written and verbal communication with US-based teams
• Based in Colombia or Mexico with the ability to work US business hours
• Deal desk or quote-to-cash experience: you understand deal review, pricing compliance, approval workflows, and what it takes to close a deal cleanly
• Salesforce proficiency: comfortable navigating opportunity records, pipeline reports, and deal data independently. You work in the system, not just look at it
• Solid grasp of SaaS business model fundamentals: ARR, ACV, NRR, and SaaS revenue recognition (ASC 606)
• Comfortable with pricing analysis and margin modeling: you can work within existing models and help evaluate the financial impact of different deal structures
• Advanced Google Sheets or Excel skills: complex formulas, pivot tables, scenario modeling, and data visualization
• High attention to detail and a strong sense of accountability. You follow through, you notice when something is off, and you say something
• Collaborative by nature: you partner well with Sales, RevOps, and Finance teammates and bring people along rather than going it alone
• DealHub, CPQ, or deal desk systems admin experience is a strong plus

Salary for this role: $60,000 - $90,000 USD annually DOE (may be paid in COL pesos depending on EOR/COR contract selection)

The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Gladly's bonus plan for eligible roles. In addition to cash compensation, all Gladly employees are eligible to participate in Gladly's equity incentive plan to receive stock options per the terms of the agreement. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

Role Summary and Impact 

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Manager Programmatic who will: 

• Develop strong relationships with counterparts in WPP Media regional teams (Europe, U.S., Asia)  

• Enforce Programmatic best practices with a focus on platform expertise, consistency, and quality of work delivery and be accountable for consistent work delivery to WPP Media regional teams by ensuring a high quality of output.  

• Serve as a point of escalation for your team and take ownership of resolving challenges.  

• Line manages 2-5 direct reports  

• Provide timely and actionable feedback to the team to aid in their development, improvement, and progress. Provide awareness and recognition for jobs that are well done.  

Skills and Experience 

If this opportunity looks right for you, we are looking for candidates who have: 

• Bachelor’s degree. 

• Advanced English level (B2–C2). 

• Have 3 years of implementing and optimizing programmatic campaigns in DV360, The Trade Desk, Mediamath, Xandr and other DSPs.  

• At least 1 year of previous leadership experience.  

• Strong analytical and numerical skills. 

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include access to internal learning platforms, certifications, and training sessions, life insurance, wellness programs, significant paid time off, preferential partner discounts, employee mental health awareness day, and more.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 
 
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

For Mexico: 

This position is available in a Remote or Hybrid Work Modality. The candidate must perform their work from any location within Mexico. Only Mexican nationals residing in the country or foreign nationals with a valid work permit may apply. Remote work from abroad is not permitted under any circumstances. 

For Colombia: 

This position is in a Remote or Hybrid Work Modality and must be performed within Colombian territory. Only candidates residing in Colombia with a valid work permit may apply. Remote work contracts do not allow employment or relocation abroad. 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy ) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

Role Summary and Impact 

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Senior Executive Programmatic who will: 

• Interact effectively with regional teams (Europe, U.S., Asia) and be a strong communicator.  

• Support DV360, YouTube TrueView and other DSPs campaign launches and setup according to WPP Media established guidelines. 

• Ensure campaigns comply with WPP Media’s global policies and guidelines.  

• Monitor and report on campaign checks across channels/platforms and ensure data accuracy for campaign reporting tools and WPP Media campaign management software.  

• Produce daily campaign reports, including daily pacing, data inputting and providing commentary to regional Media Activation teams. 

Skills and Experience 

If this opportunity looks right for you, we are looking for candidates who have: 

• Bachelor’s degree. 

• Advanced English level (B2–C2). 

• Have 1.5-2 years of implementing and optimizing programmatic campaigns in DV360, The Trade Desk, Mediamath, Xandr and other DSPs.  

• Advanced Excel skills.  

• Strong analytical and numerical skills. 

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include access to internal learning platforms, certifications, and training sessions, life insurance, wellness programs, significant paid time off, preferential partner discounts, and more.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 

  
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

For Mexico: 

This position is available in a Remote or Hybrid Work Modality. The candidate must perform their work from any location within Mexico. Only Mexican nationals residing in the country or foreign nationals with a valid work permit may apply. Remote work from abroad is not permitted under any circumstances. 

For Colombia: 

This position is in a Remote or Hybrid Work Modality and must be performed within Colombian territory. Only candidates residing in Colombia with a valid work permit may apply. Remote work contracts do not allow employment or relocation abroad. 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy ) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted.

Veterinary Receptionist 

Salary: $22 - $25 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position. Clinic Hours: Monday–Friday, 8:00 AM – 8:00 PM; Saturday, 8:00 AM – 3:00 PM.

Overpeck Creek Animal Hospital is hiring a full-time Customer Service Professional to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative assistant duties—it’s about delivering knowledgeable service while confidently communicating in the language of veterinary care. Whether discussing vaccines, explaining procedures, or coordinating appointments, your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments, stronger client relationships, and better patient outcomes.

What to Expect

As you join our team, expect to be supported in your work and home life with:

• All the benefits you deserve—medical, dental, vision, and retirement.
• Paid time off. Take the time you need to recharge.
• Employee pet discount because we know your pets are family, too.
• 401(k) with a generous company match to help you invest in your future while you care for pets today.
• Employee referral bonus. Earn $1,000 when you refer a new team member to one of our 180+ partner hospitals across the country.
• Hands-on training and mentorship to support long-term growth across a variety of roles within the hospital, whether you’re aiming to grow in client care, pursue hands-on animal work, or simply build a meaningful long-term role.

Key Responsibilities: 

• Be the first point of contact: Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
• Support clinical flow: Escort clients to exam rooms, assist in relaying key information between clients and clinical staff.
• Manage client communications: Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care.
• Operate with accuracy: Process payments, manage invoicing, and schedule future appointments with attention to detail.
• Speak the language: Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
• Create a welcoming space: Help maintain a clean, organized, and client-ready environment—including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors.

Qualifications:

• Previous experience in a medical or veterinary front desk, receptionist, or administrative assistant role
• Basic knowledge of veterinary terminology and procedures
• Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
• Ability to maintain a calm, professional, and positive demeanor

About Overpeck Creek Animal Hospital
Located in Bogota, NJ, Overpeck Creek Animal Hospital proudly serves North New Jersey, including Tenafly, Bogota, Hackensack, Teaneck, and surrounding Bergen County communities. Our mission is to provide advanced veterinary medicine and compassionate care, focusing on both pets and their families.

We offer comprehensive, state-of-the-art services, foster the human-animal bond, and maintain a team committed to excellence, professionalism, and continuous growth. Every team member is valued as a leader, ensuring your experience is smooth, comforting, and personalized.

As an AAHA-accredited hospital, we meet or exceed over 900 rigorous standards in patient care, diagnostics, surgery, and safety—a distinction held by fewer than 15% of practices in the U.S. and Canada. At Overpeck Creek, you can trust that your pet is receiving the highest standard of veterinary care in a welcoming, compassionate environment.

#CSR

We are seeking a proactive and detail-oriented IT Operations Engineer to support and scale our IT operations. This role goes beyond traditional helpdesk responsibilities, combining user support, device lifecycle management, IT operations, and compliance (SOC 2) to ensure a secure, efficient, and high-quality technology experience for all employees.

The ideal candidate is hands-on, structured, and passionate about building processes, improving operations, and contributing to a growing IT environment in a fast-paced, remote-first company.

Functional Responsibilities:

• Provide first and second-level support for hardware, software, and access-related issues.
• Manage and resolve requests through Jira Service Management (JSM), ensuring proper ticket handling, prioritization, SLA compliance, and documentation.
• Deliver support to a distributed user base across LATAM, ensuring a seamless and high-quality user experience.
• Troubleshoot and maintain macOS and Windows environments, including remote support tools.
• Configure, deploy, maintain, and repair company devices, ensuring optimal performance and security standards.
• Administer device configurations, security baselines, and software deployment through MDM solutions such as Kandji and JumpCloud.
• Manage device lifecycle and asset inventory to ensure accurate tracking and control.
• Execute onboarding and offboarding processes, including device preparation and account provisioning/deprovisioning.
• Own and execute the device reconditioning process, including secure wipe, reinstallation, MDM enrollment, and preparation for new hires.
• Perform periodic visits to the warehouse to support device logistics, including preparation, validation, and inventory management.
• Manage user access and permissions across systems such as Google Workspace, Microsoft 365, and others, following least-privilege principles.
• Provide support and administration for corporate tools, including Slack, Jira, Zoom, CrowdStrike, VPN solutions, CRM, and other systems.
• Support and execute SOC 2-aligned IT controls, including evidence collection, access reviews, and audit readiness activities.
• Contribute to the implementation and improvement of IT processes related to incident management, change management, and security practices.
• Create and maintain technical documentation, procedures, and contribute to the internal knowledge base.
• Identify opportunities to improve, standardize, and automate IT operations processes.
• Escalate complex issues when needed and collaborate with the IT team to ensure timely and effective resolution.

Qualifications:

• 2+ years of dedicated experience in IT support and operations, with a proven track record of maintaining high system uptime in remote-first and distributed global environments.
• Advanced cross-platform troubleshooting expertise in macOS and Windows environments, ensuring seamless hardware and software performance for diverse user bases.
• Full-stack administration of enterprise productivity suites, including Google Workspace and Microsoft 365, to manage users, security protocols, and collaborative workflows.
• Strategic MDM deployment and management using industry-standard tools like Kandji and JumpCloud to automate device enrollment and enforce security compliance.
• Proficient in IT Service Management (ITSM), utilizing Jira Service Management to streamline ticketing workflows, reduce resolution times, and improve internal service levels.
• Security-first mindset with hands-on experience deploying endpoint protection (CrowdStrike) and managing the full lifecycle of hardware through robust asset management tools.
• Strong communication at an advanced English level (B2+), enabling clear and effective technical support and cross-departmental collaboration.
• Collaborative problem-solver with a focus on meticulous attention to detail, capable of bridging technical gaps between departments to achieve organizational goals.

Nice to Have:

• ITIL Foundation certification.
• Experience working in SOC 2 or compliance-driven environments.
• Experience with automation (scripts)
• Exposure to cloud environments (AWS, GCP, Azure).

Robots & Pencils is seeking an experienced, outcome-oriented IT Manager to lead and evolve our internal technology environment across a distributed, international team. 

You will own the lifecycle, performance, and reliability of internal systems supporting team members across four countries, with offices in Cleveland, Calgary, Lviv (Ukraine), and Bogota 

You will implement scalable systems, standardize core processes, and strengthen internal technology foundations so our teams can move faster, collaborate better, and focus on meaningful client outcomes. 

Key Responsibilities 

Application Lifecycle & Systems Ownership 

• Own application lifecycle management end-to-end, including evaluation, acquisition, rollout, support, maintenance, optimization, and retirement 

• Rationalize underused or redundant tools to reduce platform sprawl 

• Lead critical systems implementations, including HRIS and PSA platforms 

• Build structured implementation plans with clear milestones, adoption targets, and risk mitigation strategies 

• Ensure internal systems scale with company growth across offices and time zones 

Process Standardization & Operational Excellence 

• Standardize onboarding and offboarding processes across countries and offices 

• Improve helpdesk and service workflows for speed, clarity, and accountability 

• Create repeatable, documented processes that balance consistency with flexibility 

• Strengthen internal operational visibility without introducing unnecessary bureaucracy 

• Continuously refine systems based on usage patterns and team feedback 

Vendor, Inventory & Cost Management 

• Own vendor relationships and service-level agreements 

• Manage hardware and software procurement, inventory tracking, and cost allocation 

• Strengthen oversight of SaaS subscriptions and AI-related spend 

• Optimize licensing and subscription usage for efficiency and scalability 

• Ensure vendor performance meets reliability and support expectations 

Security & Compliance 

• Support security awareness training and internal risk assessments 

• Contribute to annual SOC 2 compliance certification efforts 

• Strengthen documentation and audit readiness, including maintaining a structured Vanta repository 

• Ensure internal systems meet security, governance, and compliance standards 

• Proactively identify and mitigate operational and compliance risks 

Team Leadership & Cross-Functional Collaboration 

• Lead the team responsible for helpdesk support and systems maintenance 

• Partner closely with HR, Operations, and Engineering to translate business needs into durable IT solutions 

• Communicate clearly with both technical and non-technical stakeholders 

• Balance competing priorities with sound judgment and a service-oriented mindset 

• Drive accountability and clarity across distributed teams 

Required Skills & Qualifications 

• 8+ years of relevant corporate IT experience 

• Experience analyzing, implementing, and evaluating enterprise IT systems 

• Strong background in SaaS management and cloud infrastructure (AWS) 

• Demonstrated success with security frameworks, audits, and compliance programs, including SOC 2 

• Fluency with Microsoft 365 (certification is a plus) and comfort working with tools such as GitHub and AWS 

• Project management experience with successful rollouts of new systems and documented risk mitigation strategies 

• English fluency (written and spoken) 

Nice to Have 

• PSA or ERP implementation experience 

• Experience operating in distributed, international organizations 

• Exposure to SaaS rationalization and cost optimization initiatives 

Personal Competencies 

• Outcome-Oriented – Focuses on operational impact, reliability, and measurable improvements. 

• Systems Thinker – Standardizes processes without creating unnecessary friction. 

• Service-Minded – Prioritizes user experience for internal teams. 

• Operationally Disciplined – Drives clarity, structure, and accountability. 

• Adaptable – Balances competing priorities calmly and effectively. 

• Ownership-Driven – Follows through and ensures systems perform as intended. 

Why This Role Matters 

At Robots & Pencils, we build smart systems for the human world. When our internal technology is strong, our teams move faster, collaborate better, and spend more time delivering meaningful outcomes for clients. This role turns IT into a true enabler of creativity, security, and scale across borders and time zones. 

You will strengthen the foundation that allows every product team to operate at a higher level. This is operational leadership with measurable organizational impact. 

Why Join Robots & Pencils? 

We don’t just maintain systems; we build environments where teams can do their best work. 

You’ll help modernize internal infrastructure, lead high-impact system implementations, and influence how a distributed digital product company operates at scale. 

You’ll work at the intersection of operations, security, and systems architecture, driving durable improvements that power the entire organization. 

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

Role Summary and Impact 

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Senior Executive Commerce who will: 

• Manage search and programmatic media activations across several retailer media networks, including but not limited to Amazon, CitrusAd, Criteo, The Trade Desk, Walmart, etc. and optimize client accounts to meet their established KPIs.   

• Execute campaign setup, bid recommendations, and budgeting to ensure overall client goal attainment, including the use of retail bid management technologies where applicable such as Pacvue, Skai, and Epsilo and ensure on-going campaign compliance to WPP Media established guidelines and best practices.  

• Interact effectively with regional teams internally (Europe, North America, Asia) and be a strong communicator.  

• Prepare campaign performance reports on a weekly, monthly, and quarterly basis, identify insights and optimizations utilizing historical data and competitive research and understand key drivers of performance on various ecommerce platforms and marketplaces.  

• Assist with reconciliation, invoicing/billing, trafficking, and mapping data to our internal media campaign management platform.  

Skills and Experience 

If this opportunity looks right for you, we are looking for candidates who have: 

• Bachelor’s degree. 

• Advanced English level (B2–C2). 

• At least 2 years of experience in biddable performance media execution, with a strong preference for retail media execution such as: Pacvue or Skai 

• Experience in campaign management and optimization across multiple retail platforms (Amazon, Instacart, Walmart, Target, Kroger, Criteo, Google, Meta, etc.).  

• Strong analytical skills, with the ability to analyze data and develop insights that inform strategy and optimization.  

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include access to internal learning platforms, certifications, and training sessions, life insurance, wellness programs, significant paid time off, preferential partner discounts, employee mental health awareness day, and more.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 
 
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

For Mexico: 

This position is available in a Remote or Hybrid Work Modality. The candidate must perform their work from any location within Mexico. Only Mexican nationals residing in the country or foreign nationals with a valid work permit may apply. Remote work from abroad is not permitted under any circumstances. 

For Colombia: 

This position is in a Remote or Hybrid Work Modality and must be performed within Colombian territory. Only candidates residing in Colombia with a valid work permit may apply. Remote work contracts do not allow employment or relocation abroad. 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy ) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted.