Company Overview

Throughout our worldwide network of experts, clients and communities, we are renowned for our leadership in fire protection engineering – a legacy of responsibility we have proudly upheld since 1939. Today, our expertise extends broadly across closely related security and risk-based fields – from accessibility consulting and risk analysis to process safety, forensic investigations, security risk consulting, emergency management, digital innovation and more.

Our engineers and consultants collaborate to solve complex safety and security challenges, ensuring our clients can protect what matters most. For over 80 years, we have helped mitigate risks that threaten lives, property and reputations. Through technology, expertise and industry-leading research, we remain dedicated to our purpose of making our world safe, secure and resilient.

At Jensen Hughes, we believe that creating and sustaining a culture of trust, integrity and professional growth starts with putting our people first. Our employees are our greatest strength, and we value the unique perspectives and talents they bring to our organization. 

Our wide range of Global Employee Networks connect people from across the organization, supporting career development and providing forums for individuals to share experiences on topics they're passionate about. Together, we are cultivating a connected culture where everyone has the opportunity to learn, grow and succeed together.

Job Overview

Role can be based – Any of these UK offices (London, Birmingham, Manchester, Glasgow, and Edinburgh).

Jensen Hughes is a company fiercely committed to our purpose, our clients, and each other, every single member of our team is essential to our success. We have an exciting opportunity for a passionate Fire Engineer (External Wall Assessments) to join our market leading UK team.

The Impact You’ll Make in this Role: 

The successful candidate will perform critical fire engineering role for external wall construction, contributing to the industry wide improvement to fire life safety of for residential buildings post Grenfell. You will work closely with other members of our team across multiple offices to support our clients UK wide. Here at Jensen Hughes, our clients trust us to respond rapidly and deliver conclusive reports, of the highest technical standard. You will undertake reviews of external wall construction for both existing and new buildings by means of document/design reviews, on-site intrusive surveys of existing buildings, on-site inspections of new building work, fire risk appraisals of existing buildings and development of fire engineered solutions for new building designs.   

Responsibilities

• Reviews of architectural drawings and specifications for external wall design relevant to fire life safety and compliance with Building Regulations, Fire Safety Order and PAS 9980
• On-site inspections of external wall construction new building works, for compliance with the design package and Building Regulations relevant to fire life safety
• On-site intrusive survey inspections to establish or verify the external wall construction existing buildings relevant to fire life safety provisions, including identification of products/materials and cavity barrier/fire stopping installation
• Risk based assessment of external wall construction of existing building in line with the methodology of PAS 9980 methodology
• Identification and review of building fire strategy key principles via desktop review of fire strategy reports, fire risk assessment reports, building plans or on-site inspection
• Production of clear and comprehensive reports to outline assessments made
• Supporting on the development of Fire Safety Strategy reports with input into principles relevant to risk of fire spread over the external walls, Building Regulation B4(1)
• Project resource management
• Assist with quality assurance processes as required
• Managing your own client base and exceeding client expectations
• Updating the technical knowledge base
• Supporting on fee proposals, business development and marketing material preparations
• Providing in-house CPD presentations when the need arises in your specialist area
• Keeping up to date with the latest guidance, product literature and sharing this knowledge with the wider organisation
• Travel to client sites for site inspection and meetings will be required on a regular basis with overnight stays likely.

Requirements and Qualifications

To set you up for success in this role from day one (at a minimum) the following qualifications/experience are required:

• Knowledge of facades and building envelope systems and interfaces (Cladding, curtain wall glazing, render, brickwork, custom solutions)
• Knowledge of construction methods, fire performance of external wall materials cavity barriers, fire stops and fire breaks.
• Knowledge of passive fire protection products, fire testing and products field of application
• Knowledge of waterproofing systems focusing on the system classification and the components reaction to fire and how this interfaces with the vertical façade
• Experience carrying out intrusive external wall surveys on a wide range of new and existing buildings such as high-rise residential, office buildings, large retail complexes, historic buildings
• The ability to read architectural drawings and specifications
• The ability to author technical reports with engineering judgement
• Extensive understanding of fire safety design legislation and guidance for a variety of buildings, including Building Regulations, Approved Document B, Fire Safety Order, and PAS 9980
• A knowledge of the fire risk assessment process and a general appreciation of general risk/hazards in the built environment
• Knowledge of refurbishment schemes and managing contractors on-site
• The ability to work at heights on scaffolding, elevated work platforms, building maintenance units, or the like
• Understanding and experience with report writing in Microsoft Word
• The ability to undertake works independently and manage your own workload
• The ability and desire to mentor and manage our young professionals including the Design Engineers

Why you should join Jensen Hughes:

• You will work with market-leading clients.
• You'll have support from the leadership team.
• You will have the backing of a leading international company.
• Career advancement with an established framework in place clearly defining expectations and outlining opportunities for promotion.

Our People Are Our Greatest Asset

At Jensen Hughes, we know that our people are the foundation of our success. To attract and retain the best talent, we offer a competitive and comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth.

Our UK and Ireland Benefits Include:

• Private medical insurance
• 33 days paid time off with an additional day after 3 years
• Industry-leading contributory pension scheme
• 4x life assurance
• Income protection scheme
• Discretionary bonus scheme
• Employee assistance programme
• Enhanced parental-related pay
• Recognition and reward programmes to celebrate team efforts
• Access to extensive technical training and resources

Supporting Your Work-Life Balance

We understand the importance of flexibility and balance. We're happy to discuss hybrid, part-time, and flexible working arrangements to suit both you and the business. We also offer:

• Flexible working hours and patterns including early Friday finish
• Flexible holiday use over Christmas/New Year
• Enhanced holiday entitlement after three years
• The option to carry over up to five unused holiday days into the next year

A Commitment to Continuous Improvement

Our benefits represent a meaningful investment in both our people and the future of Jensen Hughes. We regularly review our benefits programme to ensure it aligns with statutory requirements, market trends, and the needs of our team. Any modifications will be carefully considered to support our employees and the company’s long-term goals.

#LI-MR1

Company Overview

Throughout our worldwide network of experts, clients and communities, we are renowned for our leadership in fire protection engineering – a legacy of responsibility we have proudly upheld since 1939. Today, our expertise extends broadly across closely related security and risk-based fields – from accessibility consulting and risk analysis to process safety, forensic investigations, security risk consulting, emergency management, digital innovation and more.

Our engineers and consultants collaborate to solve complex safety and security challenges, ensuring our clients can protect what matters most. For over 80 years, we have helped mitigate risks that threaten lives, property and reputations. Through technology, expertise and industry-leading research, we remain dedicated to our purpose of making our world safe, secure and resilient.

At Jensen Hughes, we believe that creating and sustaining a culture of trust, integrity and professional growth starts with putting our people first. Our employees are our greatest strength, and we value the unique perspectives and talents they bring to our organization. 

Our wide range of Global Employee Networks connect people from across the organization, supporting career development and providing forums for individuals to share experiences on topics they're passionate about. Together, we are cultivating a connected culture where everyone has the opportunity to learn, grow and succeed together.

Job Overview

Role can be based – Any of these UK offices (London, Birmingham, Manchester, Glasgow, and Edinburgh).

Jensen Hughes is a company fiercely committed to our purpose, our clients, and each other, every single member of our team is essential to our success. We have an exciting opportunity for a passionate Fire Engineer (External Wall Assessments) to join our market leading UK team.

The Impact You’ll Make in this Role: 

The successful candidate will perform critical fire engineering role for external wall construction, contributing to the industry wide improvement to fire life safety of for residential buildings post Grenfell. You will work closely with other members of our team across multiple offices to support our clients UK wide. Here at Jensen Hughes, our clients trust us to respond rapidly and deliver conclusive reports, of the highest technical standard. You will undertake reviews of external wall construction for both existing and new buildings by means of document/design reviews, on-site intrusive surveys of existing buildings, on-site inspections of new building work, fire risk appraisals of existing buildings and development of fire engineered solutions for new building designs.   

Responsibilities

• Reviews of architectural drawings and specifications for external wall design relevant to fire life safety and compliance with Building Regulations, Fire Safety Order and PAS 9980
• On-site inspections of external wall construction new building works, for compliance with the design package and Building Regulations relevant to fire life safety
• On-site intrusive survey inspections to establish or verify the external wall construction existing buildings relevant to fire life safety provisions, including identification of products/materials and cavity barrier/fire stopping installation
• Risk based assessment of external wall construction of existing building in line with the methodology of PAS 9980 methodology
• Identification and review of building fire strategy key principles via desktop review of fire strategy reports, fire risk assessment reports, building plans or on-site inspection
• Production of clear and comprehensive reports to outline assessments made
• Supporting on the development of Fire Safety Strategy reports with input into principles relevant to risk of fire spread over the external walls, Building Regulation B4(1)
• Project resource management
• Assist with quality assurance processes as required
• Managing your own client base and exceeding client expectations
• Updating the technical knowledge base
• Supporting on fee proposals, business development and marketing material preparations
• Providing in-house CPD presentations when the need arises in your specialist area
• Keeping up to date with the latest guidance, product literature and sharing this knowledge with the wider organisation
• Travel to client sites for site inspection and meetings will be required on a regular basis with overnight stays likely.

Requirements and Qualifications

To set you up for success in this role from day one (at a minimum) the following qualifications/experience are required:

• Knowledge of facades and building envelope systems and interfaces (Cladding, curtain wall glazing, render, brickwork, custom solutions)
• Knowledge of construction methods, fire performance of external wall materials cavity barriers, fire stops and fire breaks.
• Knowledge of passive fire protection products, fire testing and products field of application
• Knowledge of waterproofing systems focusing on the system classification and the components reaction to fire and how this interfaces with the vertical façade
• Experience carrying out intrusive external wall surveys on a wide range of new and existing buildings such as high-rise residential, office buildings, large retail complexes, historic buildings
• The ability to read architectural drawings and specifications
• The ability to author technical reports with engineering judgement
• Extensive understanding of fire safety design legislation and guidance for a variety of buildings, including Building Regulations, Approved Document B, Fire Safety Order, and PAS 9980
• A knowledge of the fire risk assessment process and a general appreciation of general risk/hazards in the built environment
• Knowledge of refurbishment schemes and managing contractors on-site
• The ability to work at heights on scaffolding, elevated work platforms, building maintenance units, or the like
• Understanding and experience with report writing in Microsoft Word
• The ability to undertake works independently and manage your own workload
• The ability and desire to mentor and manage our young professionals including the Design Engineers

Why you should join Jensen Hughes:

• You will work with market-leading clients.
• You'll have support from the leadership team.
• You will have the backing of a leading international company.
• Career advancement with an established framework in place clearly defining expectations and outlining opportunities for promotion.

Our People Are Our Greatest Asset

At Jensen Hughes, we know that our people are the foundation of our success. To attract and retain the best talent, we offer a competitive and comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth.

Our UK and Ireland Benefits Include:

• Private medical insurance
• 33 days paid time off with an additional day after 3 years
• Industry-leading contributory pension scheme
• 4x life assurance
• Income protection scheme
• Discretionary bonus scheme
• Employee assistance programme
• Enhanced parental-related pay
• Recognition and reward programmes to celebrate team efforts
• Access to extensive technical training and resources

Supporting Your Work-Life Balance

We understand the importance of flexibility and balance. We're happy to discuss hybrid, part-time, and flexible working arrangements to suit both you and the business. We also offer:

• Flexible working hours and patterns including early Friday finish
• Flexible holiday use over Christmas/New Year
• Enhanced holiday entitlement after three years
• The option to carry over up to five unused holiday days into the next year

A Commitment to Continuous Improvement

Our benefits represent a meaningful investment in both our people and the future of Jensen Hughes. We regularly review our benefits programme to ensure it aligns with statutory requirements, market trends, and the needs of our team. Any modifications will be carefully considered to support our employees and the company’s long-term goals.

#LI-MR1

Company Overview

Throughout our worldwide network of experts, clients and communities, we are renowned for our leadership in fire protection engineering – a legacy of responsibility we have proudly upheld since 1939. Today, our expertise extends broadly across closely related security and risk-based fields – from accessibility consulting and risk analysis to process safety, forensic investigations, security risk consulting, emergency management, digital innovation and more.

Our engineers and consultants collaborate to solve complex safety and security challenges, ensuring our clients can protect what matters most. For over 80 years, we have helped mitigate risks that threaten lives, property and reputations. Through technology, expertise and industry-leading research, we remain dedicated to our purpose of making our world safe, secure and resilient.

At Jensen Hughes, we believe that creating and sustaining a culture of trust, integrity and professional growth starts with putting our people first. Our employees are our greatest strength, and we value the unique perspectives and talents they bring to our organization. 

Our wide range of Global Employee Networks connect people from across the organization, supporting career development and providing forums for individuals to share experiences on topics they're passionate about. Together, we are cultivating a connected culture where everyone has the opportunity to learn, grow and succeed together.

Job Overview

Role can be based – Any of these UK offices (London, Birmingham, Manchester, Glasgow, and Edinburgh).

Jensen Hughes is a company fiercely committed to our purpose, our clients, and each other, every single member of our team is essential to our success. We have an exciting opportunity for a passionate Fire Engineer (External Wall Assessments) to join our market leading UK team.

The Impact You’ll Make in this Role: 

The successful candidate will perform critical fire engineering role for external wall construction, contributing to the industry wide improvement to fire life safety of for residential buildings post Grenfell. You will work closely with other members of our team across multiple offices to support our clients UK wide. Here at Jensen Hughes, our clients trust us to respond rapidly and deliver conclusive reports, of the highest technical standard. You will undertake reviews of external wall construction for both existing and new buildings by means of document/design reviews, on-site intrusive surveys of existing buildings, on-site inspections of new building work, fire risk appraisals of existing buildings and development of fire engineered solutions for new building designs.   

Responsibilities

• Reviews of architectural drawings and specifications for external wall design relevant to fire life safety and compliance with Building Regulations, Fire Safety Order and PAS 9980
• On-site inspections of external wall construction new building works, for compliance with the design package and Building Regulations relevant to fire life safety
• On-site intrusive survey inspections to establish or verify the external wall construction existing buildings relevant to fire life safety provisions, including identification of products/materials and cavity barrier/fire stopping installation
• Risk based assessment of external wall construction of existing building in line with the methodology of PAS 9980 methodology
• Identification and review of building fire strategy key principles via desktop review of fire strategy reports, fire risk assessment reports, building plans or on-site inspection
• Production of clear and comprehensive reports to outline assessments made
• Supporting on the development of Fire Safety Strategy reports with input into principles relevant to risk of fire spread over the external walls, Building Regulation B4(1)
• Project resource management
• Assist with quality assurance processes as required
• Managing your own client base and exceeding client expectations
• Updating the technical knowledge base
• Supporting on fee proposals, business development and marketing material preparations
• Providing in-house CPD presentations when the need arises in your specialist area
• Keeping up to date with the latest guidance, product literature and sharing this knowledge with the wider organisation
• Travel to client sites for site inspection and meetings will be required on a regular basis with overnight stays likely.

Requirements and Qualifications

To set you up for success in this role from day one (at a minimum) the following qualifications/experience are required:

• Knowledge of facades and building envelope systems and interfaces (Cladding, curtain wall glazing, render, brickwork, custom solutions)
• Knowledge of construction methods, fire performance of external wall materials cavity barriers, fire stops and fire breaks.
• Knowledge of passive fire protection products, fire testing and products field of application
• Knowledge of waterproofing systems focusing on the system classification and the components reaction to fire and how this interfaces with the vertical façade
• Experience carrying out intrusive external wall surveys on a wide range of new and existing buildings such as high-rise residential, office buildings, large retail complexes, historic buildings
• The ability to read architectural drawings and specifications
• The ability to author technical reports with engineering judgement
• Extensive understanding of fire safety design legislation and guidance for a variety of buildings, including Building Regulations, Approved Document B, Fire Safety Order, and PAS 9980
• A knowledge of the fire risk assessment process and a general appreciation of general risk/hazards in the built environment
• Knowledge of refurbishment schemes and managing contractors on-site
• The ability to work at heights on scaffolding, elevated work platforms, building maintenance units, or the like
• Understanding and experience with report writing in Microsoft Word
• The ability to undertake works independently and manage your own workload
• The ability and desire to mentor and manage our young professionals including the Design Engineers

Why you should join Jensen Hughes:

• You will work with market-leading clients.
• You'll have support from the leadership team.
• You will have the backing of a leading international company.
• Career advancement with an established framework in place clearly defining expectations and outlining opportunities for promotion.

Our People Are Our Greatest Asset

At Jensen Hughes, we know that our people are the foundation of our success. To attract and retain the best talent, we offer a competitive and comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth.

Our UK and Ireland Benefits Include:

• Private medical insurance
• 33 days paid time off with an additional day after 3 years
• Industry-leading contributory pension scheme
• 4x life assurance
• Income protection scheme
• Discretionary bonus scheme
• Employee assistance programme
• Enhanced parental-related pay
• Recognition and reward programmes to celebrate team efforts
• Access to extensive technical training and resources

Supporting Your Work-Life Balance

We understand the importance of flexibility and balance. We're happy to discuss hybrid, part-time, and flexible working arrangements to suit both you and the business. We also offer:

• Flexible working hours and patterns including early Friday finish
• Flexible holiday use over Christmas/New Year
• Enhanced holiday entitlement after three years
• The option to carry over up to five unused holiday days into the next year

A Commitment to Continuous Improvement

Our benefits represent a meaningful investment in both our people and the future of Jensen Hughes. We regularly review our benefits programme to ensure it aligns with statutory requirements, market trends, and the needs of our team. Any modifications will be carefully considered to support our employees and the company’s long-term goals.

#LI-MR1

Company Overview

Throughout our worldwide network of experts, clients and communities, we are renowned for our leadership in fire protection engineering – a legacy of responsibility we have proudly upheld since 1939. Today, our expertise extends broadly across closely related security and risk-based fields – from accessibility consulting and risk analysis to process safety, forensic investigations, security risk consulting, emergency management, digital innovation and more.

Our engineers and consultants collaborate to solve complex safety and security challenges, ensuring our clients can protect what matters most. For over 80 years, we have helped mitigate risks that threaten lives, property and reputations. Through technology, expertise and industry-leading research, we remain dedicated to our purpose of making our world safe, secure and resilient.

At Jensen Hughes, we believe that creating and sustaining a culture of trust, integrity and professional growth starts with putting our people first. Our employees are our greatest strength, and we value the unique perspectives and talents they bring to our organization. 

Our wide range of Global Employee Networks connect people from across the organization, supporting career development and providing forums for individuals to share experiences on topics they're passionate about. Together, we are cultivating a connected culture where everyone has the opportunity to learn, grow and succeed together.

Job Overview

Role can be based – Any of these UK offices (London, Birmingham, Manchester, Glasgow, and Edinburgh).

Jensen Hughes is a company fiercely committed to our purpose, our clients, and each other, every single member of our team is essential to our success. We have an exciting opportunity for a passionate Fire Engineer (External Wall Assessments) to join our market leading UK team.

The Impact You’ll Make in this Role: 

The successful candidate will perform critical fire engineering role for external wall construction, contributing to the industry wide improvement to fire life safety of for residential buildings post Grenfell. You will work closely with other members of our team across multiple offices to support our clients UK wide. Here at Jensen Hughes, our clients trust us to respond rapidly and deliver conclusive reports, of the highest technical standard. You will undertake reviews of external wall construction for both existing and new buildings by means of document/design reviews, on-site intrusive surveys of existing buildings, on-site inspections of new building work, fire risk appraisals of existing buildings and development of fire engineered solutions for new building designs.   

Responsibilities

• Reviews of architectural drawings and specifications for external wall design relevant to fire life safety and compliance with Building Regulations, Fire Safety Order and PAS 9980
• On-site inspections of external wall construction new building works, for compliance with the design package and Building Regulations relevant to fire life safety
• On-site intrusive survey inspections to establish or verify the external wall construction existing buildings relevant to fire life safety provisions, including identification of products/materials and cavity barrier/fire stopping installation
• Risk based assessment of external wall construction of existing building in line with the methodology of PAS 9980 methodology
• Identification and review of building fire strategy key principles via desktop review of fire strategy reports, fire risk assessment reports, building plans or on-site inspection
• Production of clear and comprehensive reports to outline assessments made
• Supporting on the development of Fire Safety Strategy reports with input into principles relevant to risk of fire spread over the external walls, Building Regulation B4(1)
• Project resource management
• Assist with quality assurance processes as required
• Managing your own client base and exceeding client expectations
• Updating the technical knowledge base
• Supporting on fee proposals, business development and marketing material preparations
• Providing in-house CPD presentations when the need arises in your specialist area
• Keeping up to date with the latest guidance, product literature and sharing this knowledge with the wider organisation
• Travel to client sites for site inspection and meetings will be required on a regular basis with overnight stays likely.

Requirements and Qualifications

To set you up for success in this role from day one (at a minimum) the following qualifications/experience are required:

• Knowledge of facades and building envelope systems and interfaces (Cladding, curtain wall glazing, render, brickwork, custom solutions)
• Knowledge of construction methods, fire performance of external wall materials cavity barriers, fire stops and fire breaks.
• Knowledge of passive fire protection products, fire testing and products field of application
• Knowledge of waterproofing systems focusing on the system classification and the components reaction to fire and how this interfaces with the vertical façade
• Experience carrying out intrusive external wall surveys on a wide range of new and existing buildings such as high-rise residential, office buildings, large retail complexes, historic buildings
• The ability to read architectural drawings and specifications
• The ability to author technical reports with engineering judgement
• Extensive understanding of fire safety design legislation and guidance for a variety of buildings, including Building Regulations, Approved Document B, Fire Safety Order, and PAS 9980
• A knowledge of the fire risk assessment process and a general appreciation of general risk/hazards in the built environment
• Knowledge of refurbishment schemes and managing contractors on-site
• The ability to work at heights on scaffolding, elevated work platforms, building maintenance units, or the like
• Understanding and experience with report writing in Microsoft Word
• The ability to undertake works independently and manage your own workload
• The ability and desire to mentor and manage our young professionals including the Design Engineers

Why you should join Jensen Hughes:

• You will work with market-leading clients.
• You'll have support from the leadership team.
• You will have the backing of a leading international company.
• Career advancement with an established framework in place clearly defining expectations and outlining opportunities for promotion.

Our People Are Our Greatest Asset

At Jensen Hughes, we know that our people are the foundation of our success. To attract and retain the best talent, we offer a competitive and comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth.

Our UK and Ireland Benefits Include:

• Private medical insurance
• 33 days paid time off with an additional day after 3 years
• Industry-leading contributory pension scheme
• 4x life assurance
• Income protection scheme
• Discretionary bonus scheme
• Employee assistance programme
• Enhanced parental-related pay
• Recognition and reward programmes to celebrate team efforts
• Access to extensive technical training and resources

Supporting Your Work-Life Balance

We understand the importance of flexibility and balance. We're happy to discuss hybrid, part-time, and flexible working arrangements to suit both you and the business. We also offer:

• Flexible working hours and patterns including early Friday finish
• Flexible holiday use over Christmas/New Year
• Enhanced holiday entitlement after three years
• The option to carry over up to five unused holiday days into the next year

A Commitment to Continuous Improvement

Our benefits represent a meaningful investment in both our people and the future of Jensen Hughes. We regularly review our benefits programme to ensure it aligns with statutory requirements, market trends, and the needs of our team. Any modifications will be carefully considered to support our employees and the company’s long-term goals.

#LI-MR1

Company Overview

Throughout our worldwide network of experts, clients and communities, we are renowned for our leadership in fire protection engineering – a legacy of responsibility we have proudly upheld since 1939. Today, our expertise extends broadly across closely related security and risk-based fields – from accessibility consulting and risk analysis to process safety, forensic investigations, security risk consulting, emergency management, digital innovation and more.

Our engineers and consultants collaborate to solve complex safety and security challenges, ensuring our clients can protect what matters most. For over 80 years, we have helped mitigate risks that threaten lives, property and reputations. Through technology, expertise and industry-leading research, we remain dedicated to our purpose of making our world safe, secure and resilient.

At Jensen Hughes, we believe that creating and sustaining a culture of trust, integrity and professional growth starts with putting our people first. Our employees are our greatest strength, and we value the unique perspectives and talents they bring to our organization. 

Our wide range of Global Employee Networks connect people from across the organization, supporting career development and providing forums for individuals to share experiences on topics they're passionate about. Together, we are cultivating a connected culture where everyone has the opportunity to learn, grow and succeed together.

Job Overview

Role can be based in either London, Birmingham, Manchester, Glasgow, or Edinburgh.

Jensen Hughes is a company fiercely committed to our purpose, our clients, and each other. Every single member of our team is essential to our success. Due to the continued growth and success of our External Walls and Facades team, we have an exciting opportunity for a Principal Engineer to join our market leading UK team.

As a Principal Engineer, you will provide advanced technical delivery and project leadership across façade engineering and external wall fire consultancy services, you will be responsible for exercising independent engineering judgement on complex projects, leading technical workstreams, and ensuring that deliverables are technically robust, proportionate, and defensible. You will be a senior technical contributor within project teams, support quality assurance and peer review processes, mentor developing engineers, and contribute to maintaining Jensen Hughes’ reputation for high-quality, risk-based advice.

Responsibilities

• Lead technical delivery on façade and external wall projects of moderate to high complexity.
• Exercise independent engineering judgement in relation to façade systems, fire performance, remediation strategies, and compliance pathways.
• Prepare and oversee the preparation of external wall fire assessment reports (e.g. PAS 9980 appraisals), façade engineering reports, and technical notes.
• Review façade build-ups, materials, fire stopping provisions, cavity barriers, and remediation proposals.
• Assess test evidence, classification reports, product certifications, and desktop studies.
• Identify technical risks and develop proportionate mitigation strategies.
• Act as day-to-day technical lead on allocated projects.
• Lead technical discussions with clients, architects, contractors, and multidisciplinary design teams.
• Provide clear, structured technical advice aligned with legislation, statutory guidance, and industry standards.

If successful, here is what we will expect from you:

• Operate with increasing independence in technical judgement.
• Demonstrate commercial awareness in project delivery.
• Show readiness to transition toward Associate-level leadership responsibilities.
• Build recognised technical credibility internally and externally.
• Contribute to strengthening Jensen Hughes’ façade and external wall capability.

Requirements and Qualifications

• Degree qualified in Engineering, Architecture, or a related technical discipline (or equivalent demonstrable experience).
• Chartered or actively working towards chartership (strongly preferred).
• Significant experience in façade engineering and/or external wall fire consultancy.
• Strong understanding of façade systems, construction methods, and performance requirements.
• Demonstrated ability to lead technical workstreams independently.
• Experience in preparing and reviewing PAS 9980 appraisals or similar risk-based assessments.
• Strong report writing capability and structured technical reasoning.
• Experience mentoring junior engineers.
• Clear communication skills across technical and non-technical stakeholders.

Our People Are Our Greatest Asset

At Jensen Hughes, we know that our people are the foundation of our success. To attract and retain the best talent, we offer a competitive and comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth.

Our UK and Ireland Benefits Include:

• Private medical insurance
• 33 days paid time off with an additional day after 3 years
• Industry-leading contributory pension scheme
• 4 x life assurance
• Income protection scheme
• Discretionary bonus scheme
• Employee assistance programme
• Enhanced parental-related pay
• Recognition and reward programmes to celebrate team efforts
• Access to extensive technical training and resources

Supporting Your Work-Life Balance

We understand the importance of flexibility and balance. We're happy to discuss hybrid, part-time, and flexible working arrangements to suit both you and the business. We also offer:

• Flexible working hours and patterns including early Friday finish
• Flexible holiday use over Christmas/New Year
• Enhanced holiday entitlement after three years
• The option to carry over up to five unused holiday days into the next year

A Commitment to Continuous Improvement

Our benefits represent a meaningful investment in both our people and the future of Jensen Hughes. We regularly review our benefits programme to ensure it aligns with statutory requirements, market trends, and the needs of our team. Any modifications will be carefully considered to support our employees and the company’s long-term goals.

#LI-SG1

Manager of Customer Support Engineering

About the Customer Support Engineering Team

The Customer Support Engineering (CSE) team is the primary interface for Fastly customers navigating our edge cloud platform. As a Manager of CSE, you manage the people, processes, and performance of a unified Tier 1, 2, and 3 team. You ensure we deliver a transparent, technical, and empathetic support experience. You bridge the gap between front-line queues and deep escalation investigations. Additionally, you manage dedicated Mission Control Engineers (MCEs) supporting our proactive Mission Control Program (MCP). The MCP is Fastly's dedicated initiative for proactive observability, strategic advocacy, and specialized event management. It acts as a strategic evolution from reactive troubleshooting to a highly predictable, scalable, and sustainable observability operation, ensuring our platform and support scale seamlessly to protect our strategic customers during their highest-traffic events.

What You'll Do:

• Multi-Tier Team & Program Leadership: Lead and motivate a distributed team of T1/T2/T3 engineers, including dedicated MCE resources. Ensure the MCP scales seamlessly to protect strategic customers during high-traffic events. Coach technical staff from reactive Operators into strategic Owners.

• Delivery & Execution: Identify workflow bottlenecks. Remove roadblocks and create realistic project timelines. Deliver time-sensitive projects on schedule. Oversee standardized runbooks and After-Action Report (AAR) handoffs to Engineering and Product for MCP engagements.

• Strategic Resource Governance: A “Swarm” is a CSE-led approach to resolving complex customer issues with a broader internal technical group of subject matter experts, managers monitor swarm health and audit cases for adherence to the Rules of Engagement. Apply Must Have, Should Have, Could Have, Won't Have (MoSCoW) and Eisenhower matrices to prioritize team efforts. Use the Eliminate, Automate, Delegate, Simplify (EADS) model to optimize programmatic health.

• Technical Escalation & Matrix Ownership: Oversee the team's handling of complex service issues. Serve as the Accountable party in the Responsible, Accountable, Supportive, Consulted, Informed (RASCI) framework. Ensure your team navigates the Escalation Matrix (Tier 3 -> Product Management (PdM) -> Performance Programs) and adheres to Service Level Objectives (SLOs).

• Collaboration & Communication: Communicate effectively to technical and business audiences. Build effective relationships with cross-functional managers. Synthesize Risks, Assumptions, Issues, Decisions (RAID) logs into Executive Summaries. Ensure the MCP implements formalized "Bad-day" incident triage protocols. Adhere to Brand Editorial Standards.

• Operational Excellence & Metric Sustainment: Manage team budgets and monitor staffing needs. Drive your team toward specific annual goals. Maintain >97% Customer Satisfaction (CSAT), resolve Tier 3 cases in under 5 days, and keep engineering escalation rates <15%. Manage PagerDuty, shift scheduling, and Paid Time Off (PTO). Drive continuous platform improvement by managing Information Technology Infrastructure Library (ITIL) problem management and cross-functional reviews.

• Customer Focus: Build a team that puts customers at the center of objectives. Understand how the services your team provides offer value to the customer. Enable proactive observability, ensuring MCEs provide early anomaly detection to reduce fatigue and increase customer confidence.

What We're Looking For:

• Experience: 5+ years of experience in a people management role having managed 5-10 people in a hybrid work environment. You need a proven track record of leading high-performing, senior technical support, Escalation, or systems engineering teams.

• Technical Acumen: In-depth knowledge of Fastly products and services. You can substitute equivalent expertise in Content Delivery Networks (CDNs), cloud technologies, and web architecture.

• Metrics-Driven Leadership: Proven experience managing teams to strict Service Level Agreements (SLAs). You use Key Performance Indicators (KPIs) and support platforms to provide business insights and drive operational decisions.

• Customer Empathy: A deep-seated passion for customer success. You have experience de-escalating tense customer situations with grace and technical authority.

• Crisis Management: Proven ability to thrive and lead in a high-pressure, 24/7 issue-driven environment.

We’ll be super impressed if you have experience in any of these:

• Hands-on coding experience beyond Varnish Configuration Language (VCL) (e.g., JavaScript, Rust, Go, or C).

• Certifications such as ISO/IEC 20000 Lead Implementer, Lean Six Sigma Facilitator, or RAID Log Practitioner.

• Knowledge of Workforce Management (WFM) principles and capacity planning.

Work Hours:

• This position requires your availability during core business hours.

• This position requires you to be reachable during planned weekend and holiday on-call rotations.

Work Location(s) & Travel Requirements: 

This position is a remote role and open to candidates residing in the following locations: 

• US-Central preferred: Illinois, Minnesota, Missouri, Wisconsin, Iowa, Arkansas, Louisiana, Mississippi, Alabama, Texas and Oklahoma

• Candidates outside of the preferred locations may be asked to work US Central timezone hours to ensure proper leadership of their team members

This position may require travel as required by your role or requested by your manager.

SF / LA Fair Chance Ordinance Statement

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Salary: 

The estimated salary range for this position is $122,280 to $155,364.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? 

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 12 paid local holidays, 12 paid company wellness days.