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Manager, SFN Quality
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As a member of the ShipBob Team, you will...
- Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.
- Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
- Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.
Location: Hybrid – United Kingdom with 40% travel.
Role Description:
This is an incredibly important position that helps to monitor inventory activities at partner ShipBob Fulfillment Network (SFN) centers, and you will be the leader for a region's Operations Support Specialist team. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients’ needs while maintaining sustainable growth and scalability from an operations perspective. You will need to be within a short driving distance to local partner sites. This role reports to the Senior Manager, SFN Quality.
What you’ll do:
- Perform training, mentoring, and monitoring metrics for direct reports.
- Communicate updates and relay important operational information about clients directly to the Operations Support Specialist team members and to the partners via a weekly Business Review meeting.
- Play a pivotal role in understanding the root cause of inventory adjustments and support your region’s on-site specialist.
- Vocalize concerns around inventory practices and help to identify areas of opportunity in day-to-day processes and communicate any issues with your Senior Regional Manager.
- Provide support coverage and/or ICQA training at any fulfillment center needed within your assigned region.
- Perform Root Cause Analysis around inventory discrepancies and review findings with Onsite Support Specialists.
- Ensure inventory variances are researched and resolved in a timely manner, allowing fulfillment of outbound orders.
- Meet all SLAs for Jira tickets and all other ICQA metric goals.
- Present ICQA data, via weekly business reviews, to all partner sites within your region.
- Travel (air/ vehicle) to partner SFN sites in your region to help support ICQA functions.
- Comply with all food safety and compliance policies and regulations.
- Additional duties and responsibilities as necessary.
What you’ll bring to the table:
- Demonstrates the ability to quickly adapt to changing conditions and solve problems immediately.
- Display leadership ability to help meet set goals.
- Ability to identify inventory discrepancies, perform physical inventory cycle counts, and reconcile inventory variances.
- Ability to work without direct supervision.
- Possess effective written and verbal communication skills and reading comprehension skills.
- Solid ability to multitask and handle multiple issues at the same time without stress.
- Excellent attention to detail.
- Ability to lift 40 lbs without any health limitations.
- Able to stand and walk continuously during and up to an 8-10 hr shift.
- Able to bend, stoop, reach above, and push/pull frequently.
Perks & Benefits:
- Medical and Wellness Benefits
- Life Assurance
- Income Protection
- Pension Scheme
- See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You:
Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.
Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).
About Us:
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.
At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.
We may use AI-powered tools during our interview process to support things like notetaking and organizing feedback so our teams can stay focused on getting to know you. These tools help create a more consistent and thoughtful experience. That said, every hiring decision is made by a human.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.
Ready to apply?
Apply to ShipBob, Inc.