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At The Oncology Institute of Hope and Innovation, our Medical Assistants play a vital role in transforming the patient experience. You’ll be part of a compassionate care team that helps patients navigate one of the most important journeys of their lives—with dignity, empathy, and hope.

JOB PURPOSE AND SUMMARY:

The Medical Assistant is adaptable, dependable, and eager to advance their clinical careers. As an essential member of the patient care team, the Medical Assistant will provide both administrative and clinical support to ensure the smooth operation of the clinic. The MA should deliver high-quality, compassionate patient care, enhancing clinic efficiency, and contributing to an outstanding patient experience. This position also offers the opportunity to be cross trained in patient registration and medical records support, as needed.

ESSENTIAL DUTIES AND RESPONSBILITIES:

• Live and exemplify TOI core values, providing outstanding customer service and promoting a positive experience for patients and staff members.
• Participate in company initiatives and team activities
• Responsible for documentation in electronic medical record (EMR) system(s)
• Requesting external medical records and preparing patient charts prior to patient appointments
• Performing and documenting patient vital signs
• Completing review of systems and intake documentation
• Preparing patients for physician care
• Administering basic first aid
• Performing venipunctures and non-intravenous injections
• Performing basic laboratory procedures
• Observing and reporting patients’ signs or symptoms
• Able to serve as a chaperone in patient examinations as needed
• Assisting with patient examinations, procedures, or treatments
• Administering certain medications as directed by the physician
• Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proficiency in electronic medical record (EMR) systems.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Detail-oriented with a high level of accuracy.
• Compassionate and patient-focused attitude.
• Ability to work effectively in a team environment.
• Proficiency in completing blood draws and processing labs

REQUIRED EXPERIENCE, EDUCATION AND/OR TRAINING:

• High school graduate or GED 
• Completion of a Medical Assistant Diploma program from an accredited educational institute. Medical Assistant Certificate preferred, not required.
• 2 years of experience working as a Medical Assistant or related role in an outpatient clinic/medical office setting is preferred.
• BLS and CPR certification preferred.
• Bilingual in Spanish and English required.

PHYSICAL WORKING REQUIREMENTS:

This position involves prolonged periods of standing and walking, performance of precise tasks like drawing blood and administering medications, and occasionally, lifting of up to 50 pounds. Clear vision and acute hearing are essential for reading charts and monitoring patients. Strong communication skills and attention to detail are critical, especially under stress. Frequent bending, stooping, reaching, and repetitive tasks are also required, along with sensitivity to patient needs and environmental changes.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AI Recruiter Assistant:

To help make our interview process more efficient and respectful of your time, we use interview technology that records your responses and may use automated tools to support the review of job-related skills. These tools do not make final hiring decisions. All hiring decisions are made by our Talent Acquisition and hiring teams. If you need an accommodation or would prefer to complete this step with a recruiter instead, please contact us at careers@theoncologyinstitute.com

POSITION SUMMARY: The Talent Acquisition Specialist handles recruitment for the organization as directed by the Director of Human Resources, including interviewing applicants, answering questions concerning job requirements and company policies, screening applicants, rejecting hires, and referring qualified applicants to department managers for further consideration. The Talent Acquisition Specialist makes job offers and coordinates the recruiting and pre-employment process by scheduling appointments and interviews with the hiring manager, submitting and reviewing applicant background checks, pre-employment physicals and drug screens, communicating the conditional offer of employment, and onboarding new employees as needed.

ESSENTIAL FUNCTIONS:

1. Manage the full recruitment cycle for assigned categories of positions keeping in constant and proactive communication with hiring managers and upper levels management, when necessary.
2. Screen applicants in the applicant tracking system and submit to hiring managers for review.
3. Phone screen and interview candidates to provide feedback to the hiring managers.
4. Research and make suggestions to management regarding candidates, recruitment opportunities and improvements.
5. Make offers to candidates once the selection process is complete.
6. Represent the organization at recruitment events and research and offer suggestions for other events.
7. Work closely with Staffing Agencies and Headhunters to provide temporary and on-demand help on an as needed basis.
8. Serve as applicants’ point-of-contact when moving through the recruitment and onboarding process.
9. Coordinate communications with new hires and hiring managers regarding important meetings, dates, start times/dates, etc.
10. Ensure recruitment information and documentation is updated and on file for future references.
11. Handle scheduling of pre-employment drug/physical appointments.
12. Submit and review background investigations including criminal and DMV checks.
13. Rescind offers for candidates that do not successfully pass the pre-employment screening process.
14. Ensure recruitment databases are up to date, including SharePoint, hiring website, and Hawthorne’s Applicant Tracking System (ATS).
15. Participate in the review and selection of platforms used for recruitment purposes.
16. Oversee job advertising with outside sources and work with Marketing Department to ensure all forms of media are utilized to promote recruitment efforts.
17. Update Director of Human Resources on overall recruitment needs and opportunities.
18. Ensure new hire packets are current and up to date, making suggestions for changes when needed.
19. Cross train and support other HR team members, including but not limited to Data Entry, Benefits, and Filings.
20. Assist with the development of future applicants by providing support for outreach and talent development programs with youth organizations, high schools, and trade and apprenticeship programs i.e. Hawthorne Technician Apprenticeship Program (HTAP)
21. Coordinate and participate in the operation of company sponsored recruitment and development programs.
22. Provide in-person, on-site assistance and availability for San Diego employees and managers.
23. Complete other duties and projects as needed.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a high school diploma or equivalent.
2. Must have a current valid Drivers License with a good driving record.
3. Must have 3-5 years Human Resources experience with a focus on recruitment.
4. HRCI and/or SHRM Certification preferred.
5. PC skills required: Microsoft Word, Excel, Power Point, and Sage HRMS and iCIMS (preferred)

PHYSICAL DEMANDS:

1. Walking: Moves about on foot, often up and down stairs.
2. Handling: Seizes, helps, or works with hands.
3. Lifting: May be required to lift up to 25 lbs.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position if required to perform various functions of the job.
7. Vision: Reads paperwork, employment files, and records on the computer.
8. Talking: Professionally communicates by phone and in person.
9. Sitting: Sits in equipment and vehicles for extended periods.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works in an office environment.

 Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $80,000 - $90,000 annually