Location: 5690 Industrial Parkway, San Bernardino, CA 92407

Role Description: 

The Onsite Merchant Support Specialist helps to monitor and complete inventory control related activities for all ShipBob merchants at our partner fulfillment centers. As the sole ShipBob representative onsite, they partner directly with leadership and associates to resolve any merchant concerns or requests. At ShipBob, it is imperative to provide a great merchant experience while supporting our fulfillment center partners and developing scalable operations. This role reports to the Manager, SFN Quality. The backup for this role is the Manager, SFN Quality. 

What you’ll do: 

• Run daily cycle counting and inventory control processes according to written SOP’s utilizing partner resources.  
• Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and the Operations Manager onsite. 
• Perform physical location checks to ensure quality and reconcile inventory variances within a 24-hour SLA. 
• Determine root cause of inventory adjustments and lead efforts to correct. 
• Perform audits or other actions requested by merchants within the site. 
• Respond and resolve merchant facing requests via ticketing system around inventory related issues within 2-hour SLA. 
• Vocalize concerns around inventory practices to OSS Area Manager and Operations Manager helping to identify areas of opportunity in day-to-day processes. 
• Communicate updates and relay important operational information about merchants directly to OSS Area Manager. 
• Present weekly performance reports during business review with leaders from partner fulfillment center. 
• Comply with all food safety and compliance policies and regulations. 
• This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness.   
• Other duties/responsibilities as necessary. 

What you’ll bring to the table: 

• 2+ years of experience with ICQA processes in a 3PL or warehousing environment. 
• Proficiency with Warehouse Management System software. 
• Experience using an RF Scanner preferred. 
• Demonstrated ability to work independently without direct supervision on-site. 
• Possesses effective written and verbal communication skills; displays reading comprehension skills. Experience communicating directly with customers or vendors preferred. 
• Excellent time-management and prioritization skills. 
• Excellent attention to detail. 
• Strong interpersonal skills, ability to maintain a professional demeanor and build rapport with team members. 
• Comfortable in a fast-paced and highly adaptive environment. 
• Ability to lift 50 lbs. without any health limitations. 
• Able to stand and walk continuously during and up to an 8-10hr shift or more based on business needs.  
• Able to bend, stoop, reach above, and push/pull frequently. 

Perks & Benefits: 

• Medical, Dental, Vision & Basic Life Insurance 
• Paid Maternity/Parental Leave Program 
• Paid Holidays & Flexible Time Off Program 
• Paid Sick Leave  
• Wellness Days (1 day/quarter) 
• 401K Match  
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach.  We are targeting a base salary of up to $50,000 for this role.  In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies. 

POSITION SUMMARY: The Talent Acquisition Specialist handles recruitment for the organization as directed by the Director of Human Resources, including interviewing applicants, answering questions concerning job requirements and company policies, screening applicants, rejecting hires, and referring qualified applicants to department managers for further consideration. The Talent Acquisition Specialist makes job offers and coordinates the recruiting and pre-employment process by scheduling appointments and interviews with the hiring manager, submitting and reviewing applicant background checks, pre-employment physicals and drug screens, communicating the conditional offer of employment, and onboarding new employees as needed.

ESSENTIAL FUNCTIONS:

1. Manage the full recruitment cycle for assigned categories of positions keeping in constant and proactive communication with hiring managers and upper levels management, when necessary.
2. Screen applicants in the applicant tracking system and submit to hiring managers for review.
3. Phone screen and interview candidates to provide feedback to the hiring managers.
4. Research and make suggestions to management regarding candidates, recruitment opportunities and improvements.
5. Make offers to candidates once the selection process is complete.
6. Represent the organization at recruitment events and research and offer suggestions for other events.
7. Work closely with Staffing Agencies and Headhunters to provide temporary and on-demand help on an as needed basis.
8. Serve as applicants’ point-of-contact when moving through the recruitment and onboarding process.
9. Coordinate communications with new hires and hiring managers regarding important meetings, dates, start times/dates, etc.
10. Ensure recruitment information and documentation is updated and on file for future references.
11. Handle scheduling of pre-employment drug/physical appointments.
12. Submit and review background investigations including criminal and DMV checks.
13. Rescind offers for candidates that do not successfully pass the pre-employment screening process.
14. Ensure recruitment databases are up to date, including SharePoint, hiring website, and Hawthorne’s Applicant Tracking System (ATS).
15. Participate in the review and selection of platforms used for recruitment purposes.
16. Oversee job advertising with outside sources and work with Marketing Department to ensure all forms of media are utilized to promote recruitment efforts.
17. Update Director of Human Resources on overall recruitment needs and opportunities.
18. Ensure new hire packets are current and up to date, making suggestions for changes when needed.
19. Cross train and support other HR team members, including but not limited to Data Entry, Benefits, and Filings.
20. Assist with the development of future applicants by providing support for outreach and talent development programs with youth organizations, high schools, and trade and apprenticeship programs i.e. Hawthorne Technician Apprenticeship Program (HTAP)
21. Coordinate and participate in the operation of company sponsored recruitment and development programs.
22. Provide in-person, on-site assistance and availability for San Diego employees and managers.
23. Complete other duties and projects as needed.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a high school diploma or equivalent.
2. Must have a current valid Drivers License with a good driving record.
3. Must have 3-5 years Human Resources experience with a focus on recruitment.
4. HRCI and/or SHRM Certification preferred.
5. PC skills required: Microsoft Word, Excel, Power Point, and Sage HRMS and iCIMS (preferred)

PHYSICAL DEMANDS:

1. Walking: Moves about on foot, often up and down stairs.
2. Handling: Seizes, helps, or works with hands.
3. Lifting: May be required to lift up to 25 lbs.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position if required to perform various functions of the job.
7. Vision: Reads paperwork, employment files, and records on the computer.
8. Talking: Professionally communicates by phone and in person.
9. Sitting: Sits in equipment and vehicles for extended periods.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works in an office environment.

 Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $80,000 - $90,000 annually