Engineering Manager Jobs in Bern.
All active Engineering Manager roles based in Bern.
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About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
The Opportunity:
We are currently seeking individuals for a full-time position that involves launching and operating one of our inaugural fulfillment centers. As a key member of the Flexport team, you will take on the role of a people leader, responsible for managing a process and a team on the operating floor. This position offers a unique opportunity to invest in others and cultivate a collaborative leadership style. By utilizing the tools, processes, and operations that drive Flexport's mission to make global trade easy for everyone, you will contribute to shaping the future of logistics. We are looking for high-potential candidates who are eager to take on this challenge and be part of our dynamic and innovative organization. Join us in our mission to revolutionize global trade and make a lasting impact on the industry.
You will:
- Coach, manage, and develop a team of 30-100.
- Communicate policies to your team and act as the primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed.
- Create, manage, and support recognition programs across your department.
- Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
- Ensure procedures are followed for building security and product loss prevention.
- Be an integral part of our Operations team as an Area Manager of one of our largest fulfillment partners located across the country.
- Own performance reporting for your areas of responsibility within the FC, including, but not limited to, on-time receiving and shipping, inventory accuracy, and packing quality.
- Consistently hold yourself and your team to strict SLA expectations, providing clear and concise verbal and written reports of performance and action plans when needed.
- Facilitate troubleshooting with relevant cross-functional parties for fulfillment-related problems.
- Serve as an escalation point to mitigate risks and resolve issues.
- Measure and respond to gaps in inventory accuracy, facilitating strategic initiatives to identify root causes and resolve them.
- Review defect rates to identify trends and expose opportunities to improve operations both internally and across the network.
- Track learnings and best practices to contribute to Standard Operating Procedures (SOPs).
- Help prioritize the resolution of systemic problems, working closely with our Growth and Engineering teams.
You should have:
- 2+ years managing staff of 5 or more.
- Must be able to lift up to 49 pounds with or without reasonable accommodation.
- Must be willing and able to frequently push, pull, squat, bend, and reach.
- Must be able to stand/walk for up to 10-12 hours.
- Must be able to work in an environment where the noise level varies and can be loud.
- Must be able to work in an environment where the temperature may vary between 60 and 90 degrees and will occasionally exceed 90 degrees.
- Must be able to work on a secure mezzanine at a height of up to 40 feet (applies to buildings with mezzanines). This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our growth while motivating others to meet challenges in a deadline-driven environment.
- Willing and able to work any permanent shift that may include overnights and holidays. Note that there is a high chance that your shift may overlap into part of the weekend.
- Demonstrated collaboration with internal and external business partners to deliver greater operational performance, efficiency, and quality.
- Precise communication around external partner decisions, issues, risks, and new processes.
- Keen ability to distinguish internal versus external problems causes to properly focus the correct resources to resolve issues quickly.
- Exceptional prioritization skills to ensure timely resolutions that are appropriate for the severity and impact of the situation.
- Experience leveraging problem-solving and data analysis skills to drive high judgment decisions.
- Strong presentation and interpersonal skills.
- Demonstrated ability to work in a fast-paced, ambiguous, deadline-oriented work environment.
- Ability to adapt in a rapid growth, startup environment.
- Strong problem-solving skills.
- Great attention to detail + appreciation for the complexity associated with the consistent achievement of operational tasks.
- Personable and collaborative; strong affinity for working cross-functionally.
- Strong computer literacy skills, including usage of Google Sheets/Excel.
- Incredibly hardworking and willing to do what it takes for us to reach our goals.
- Experience in warehousing, fulfillment, or transportation/logistics management.
- Experience working with SQL, creating and running reports.
#LI-onsite
Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.
Ready to apply?
Apply to Flexport
Senior Manager, Strategic Initiatives (Fulfillment)
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About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
The Opportunity
Flexport is building the future of global fulfillment—and we’re looking for a Sr. Manager, Strategic Initiatives who wants to be at the center of that transformation. This is not a traditional management role. You will be the architect of tomorrow’s Flexport Fulfillment network: designing processes, building products, and creating the standards that will define how we operate at scale.
You’ll sit at the intersection of operations, product, and technology, working across all functions to identify gaps, design solutions, and bring them to life. We want someone who thrives in ambiguity, loves solving highly technical problems, and isn’t afraid to get hands-on—whether it’s building a new workflow in SQL, prototyping a tool, or architecting the next phase of our operating model.
If you want to make a lasting impact by building something from the ground up—and have the technical, operational, and strategic chops to do it—this is the role for you.
What You’ll Do
Architect the Future of Fulfillment
- Design, standardize, and codify the processes, products, and tools that will power Flexport’s next generation fulfillment network.
- Define operating models that can scale globally, balancing efficiency, cost, speed, and customer experience.
Build, Not Just Manage
- Own initiatives end-to-end: from diagnosing the problem, designing the solution, building prototypes, and driving implementation.
- Develop tooling, dashboards, and models directly—leveraging SQL, Python, BI platforms, and workflow automation.
Leverage Data for Strategic Planning
- Use data to uncover bottlenecks, quantify opportunities, and make recommendations that drive millions in cost savings and unlock new service capabilities.
- Build forecasting and scenario planning models to guide long-term network design and capacity planning.
Be a Cross-Functional Force Multiplier
- Partner with engineering, product, operations, finance, and commercial teams to align on priorities, build solutions, and scale them across the network.
- Translate operational pain points into product requirements and ensure adoption of new tools and processes.
Standardize the Network
- Establish and roll out SOPs, reporting cadences, and KPIs that become the backbone of Fulfillment execution.
- Drive governance and accountability around execution, ensuring every site runs on the same playbook.
Drive Strategic Initiatives at Scale
- Lead high-impact, white-space projects (automation, robotics, B2B/Retail compliance, international expansion) that redefine the limits of what Flexport Fulfillment can deliver.
- Develop and execute multi-year roadmaps in partnership with senior leadership.
You Should Have
- 7–10+ years of experience in fulfillment, logistics, supply chain, or operations strategy—ideally with direct exposure to high-volume networks.
- Extremely strong technical skillset: SQL (expert), Excel/Google Sheets (advanced), BI tools (Looker, Tableau, PowerBI), and preferably Python or R for modeling and automation.
- A proven record of designing and implementing scalable processes/products that delivered measurable business impact.
- Strong strategic thinking, with the ability to connect day-to-day execution to P&L drivers and long-term vision.
- Entrepreneurial mindset: thrives in ambiguity, comfortable building from scratch, and naturally biased toward action.
- Executive-level communication skills, with the ability to influence stakeholders across all levels of the organization.
- Bonus: Experience working with robotics, warehouse automation, or building new fulfillment products (B2B, Prep, Returns, Retail compliance).
Why This Role is Different
This role is one of the most independent, entrepreneurial, and impactful within Flexport Fulfillment. You won’t just manage a process—you’ll design and build the future of how we fulfill, scale, and serve customers. Your fingerprints will be on everything from the technology we use to the services we offer.
You’ll have the mandate to experiment, prototype, and standardize at scale—and the support of a leadership team that knows the success of this role will shape the future of Flexport Fulfillment.
Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.
Ready to apply?
Apply to Flexport
Senior Manager, Strategic Initiatives (Fulfillment)
Share this job
About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
The Opportunity
Flexport is building the future of global fulfillment—and we’re looking for a Sr. Manager, Strategic Initiatives who wants to be at the center of that transformation. This is not a traditional management role. You will be the architect of tomorrow’s Flexport Fulfillment network: designing processes, building products, and creating the standards that will define how we operate at scale.
You’ll sit at the intersection of operations, product, and technology, working across all functions to identify gaps, design solutions, and bring them to life. We want someone who thrives in ambiguity, loves solving highly technical problems, and isn’t afraid to get hands-on—whether it’s building a new workflow in SQL, prototyping a tool, or architecting the next phase of our operating model.
If you want to make a lasting impact by building something from the ground up—and have the technical, operational, and strategic chops to do it—this is the role for you.
What You’ll Do
Architect the Future of Fulfillment
- Design, standardize, and codify the processes, products, and tools that will power Flexport’s next generation fulfillment network.
- Define operating models that can scale globally, balancing efficiency, cost, speed, and customer experience.
Build, Not Just Manage
- Own initiatives end-to-end: from diagnosing the problem, designing the solution, building prototypes, and driving implementation.
- Develop tooling, dashboards, and models directly—leveraging SQL, Python, BI platforms, and workflow automation.
Leverage Data for Strategic Planning
- Use data to uncover bottlenecks, quantify opportunities, and make recommendations that drive millions in cost savings and unlock new service capabilities.
- Build forecasting and scenario planning models to guide long-term network design and capacity planning.
Be a Cross-Functional Force Multiplier
- Partner with engineering, product, operations, finance, and commercial teams to align on priorities, build solutions, and scale them across the network.
- Translate operational pain points into product requirements and ensure adoption of new tools and processes.
Standardize the Network
- Establish and roll out SOPs, reporting cadences, and KPIs that become the backbone of Fulfillment execution.
- Drive governance and accountability around execution, ensuring every site runs on the same playbook.
Drive Strategic Initiatives at Scale
- Lead high-impact, white-space projects (automation, robotics, B2B/Retail compliance, international expansion) that redefine the limits of what Flexport Fulfillment can deliver.
- Develop and execute multi-year roadmaps in partnership with senior leadership.
You Should Have
- 7–10+ years of experience in fulfillment, logistics, supply chain, or operations strategy—ideally with direct exposure to high-volume networks.
- Extremely strong technical skillset: SQL (expert), Excel/Google Sheets (advanced), BI tools (Looker, Tableau, PowerBI), and preferably Python or R for modeling and automation.
- A proven record of designing and implementing scalable processes/products that delivered measurable business impact.
- Strong strategic thinking, with the ability to connect day-to-day execution to P&L drivers and long-term vision.
- Entrepreneurial mindset: thrives in ambiguity, comfortable building from scratch, and naturally biased toward action.
- Executive-level communication skills, with the ability to influence stakeholders across all levels of the organization.
- Bonus: Experience working with robotics, warehouse automation, or building new fulfillment products (B2B, Prep, Returns, Retail compliance).
Why This Role is Different
This role is one of the most independent, entrepreneurial, and impactful within Flexport Fulfillment. You won’t just manage a process—you’ll design and build the future of how we fulfill, scale, and serve customers. Your fingerprints will be on everything from the technology we use to the services we offer.
You’ll have the mandate to experiment, prototype, and standardize at scale—and the support of a leadership team that knows the success of this role will shape the future of Flexport Fulfillment.
Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.
Ready to apply?
Apply to Flexport
Senior Manager, Strategic Initiatives (Fulfillment)
Share this job
About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
The Opportunity
Flexport is building the future of global fulfillment—and we’re looking for a Sr. Manager, Strategic Initiatives who wants to be at the center of that transformation. This is not a traditional management role. You will be the architect of tomorrow’s Flexport Fulfillment network: designing processes, building products, and creating the standards that will define how we operate at scale.
You’ll sit at the intersection of operations, product, and technology, working across all functions to identify gaps, design solutions, and bring them to life. We want someone who thrives in ambiguity, loves solving highly technical problems, and isn’t afraid to get hands-on—whether it’s building a new workflow in SQL, prototyping a tool, or architecting the next phase of our operating model.
If you want to make a lasting impact by building something from the ground up—and have the technical, operational, and strategic chops to do it—this is the role for you.
What You’ll Do
Architect the Future of Fulfillment
- Design, standardize, and codify the processes, products, and tools that will power Flexport’s next generation fulfillment network.
- Define operating models that can scale globally, balancing efficiency, cost, speed, and customer experience.
Build, Not Just Manage
- Own initiatives end-to-end: from diagnosing the problem, designing the solution, building prototypes, and driving implementation.
- Develop tooling, dashboards, and models directly—leveraging SQL, Python, BI platforms, and workflow automation.
Leverage Data for Strategic Planning
- Use data to uncover bottlenecks, quantify opportunities, and make recommendations that drive millions in cost savings and unlock new service capabilities.
- Build forecasting and scenario planning models to guide long-term network design and capacity planning.
Be a Cross-Functional Force Multiplier
- Partner with engineering, product, operations, finance, and commercial teams to align on priorities, build solutions, and scale them across the network.
- Translate operational pain points into product requirements and ensure adoption of new tools and processes.
Standardize the Network
- Establish and roll out SOPs, reporting cadences, and KPIs that become the backbone of Fulfillment execution.
- Drive governance and accountability around execution, ensuring every site runs on the same playbook.
Drive Strategic Initiatives at Scale
- Lead high-impact, white-space projects (automation, robotics, B2B/Retail compliance, international expansion) that redefine the limits of what Flexport Fulfillment can deliver.
- Develop and execute multi-year roadmaps in partnership with senior leadership.
You Should Have
- 7–10+ years of experience in fulfillment, logistics, supply chain, or operations strategy—ideally with direct exposure to high-volume networks.
- Extremely strong technical skillset: SQL (expert), Excel/Google Sheets (advanced), BI tools (Looker, Tableau, PowerBI), and preferably Python or R for modeling and automation.
- A proven record of designing and implementing scalable processes/products that delivered measurable business impact.
- Strong strategic thinking, with the ability to connect day-to-day execution to P&L drivers and long-term vision.
- Entrepreneurial mindset: thrives in ambiguity, comfortable building from scratch, and naturally biased toward action.
- Executive-level communication skills, with the ability to influence stakeholders across all levels of the organization.
- Bonus: Experience working with robotics, warehouse automation, or building new fulfillment products (B2B, Prep, Returns, Retail compliance).
Why This Role is Different
This role is one of the most independent, entrepreneurial, and impactful within Flexport Fulfillment. You won’t just manage a process—you’ll design and build the future of how we fulfill, scale, and serve customers. Your fingerprints will be on everything from the technology we use to the services we offer.
You’ll have the mandate to experiment, prototype, and standardize at scale—and the support of a leadership team that knows the success of this role will shape the future of Flexport Fulfillment.
Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.
Ready to apply?
Apply to Flexport
Onsite Warehouse Support Specialist
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As a member of the ShipBob Team, you will...
- Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.
- Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
- Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.
Location: 5690 Industrial Parkway, San Bernardino, CA 92407
Role Description:
The Onsite Merchant Support Specialist helps to monitor and complete inventory control related activities for all ShipBob merchants at our partner fulfillment centers. As the sole ShipBob representative onsite, they partner directly with leadership and associates to resolve any merchant concerns or requests. At ShipBob, it is imperative to provide a great merchant experience while supporting our fulfillment center partners and developing scalable operations. This role reports to the Manager, SFN Quality. The backup for this role is the Manager, SFN Quality.
What you’ll do:
- Run daily cycle counting and inventory control processes according to written SOP’s utilizing partner resources.
- Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and the Operations Manager onsite.
- Perform physical location checks to ensure quality and reconcile inventory variances within a 24-hour SLA.
- Determine root cause of inventory adjustments and lead efforts to correct.
- Perform audits or other actions requested by merchants within the site.
- Respond and resolve merchant facing requests via ticketing system around inventory related issues within 2-hour SLA.
- Vocalize concerns around inventory practices to OSS Area Manager and Operations Manager helping to identify areas of opportunity in day-to-day processes.
- Communicate updates and relay important operational information about merchants directly to OSS Area Manager.
- Present weekly performance reports during business review with leaders from partner fulfillment center.
- Comply with all food safety and compliance policies and regulations.
- This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness.
- Other duties/responsibilities as necessary.
What you’ll bring to the table:
- 2+ years of experience with ICQA processes in a 3PL or warehousing environment.
- Proficiency with Warehouse Management System software.
- Experience using an RF Scanner preferred.
- Demonstrated ability to work independently without direct supervision on-site.
- Possesses effective written and verbal communication skills; displays reading comprehension skills. Experience communicating directly with customers or vendors preferred.
- Excellent time-management and prioritization skills.
- Excellent attention to detail.
- Strong interpersonal skills, ability to maintain a professional demeanor and build rapport with team members.
- Comfortable in a fast-paced and highly adaptive environment.
- Ability to lift 50 lbs. without any health limitations.
- Able to stand and walk continuously during and up to an 8-10hr shift or more based on business needs.
- Able to bend, stoop, reach above, and push/pull frequently.
Perks & Benefits:
- Medical, Dental, Vision & Basic Life Insurance
- Paid Maternity/Parental Leave Program
- Paid Holidays & Flexible Time Off Program
- Paid Sick Leave
- Wellness Days (1 day/quarter)
- 401K Match
- Comprehensive Benefits Package >>> https://www.shipbob.com/careers/
- See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a base salary of up to $50,000 for this role. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You:
Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.
Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).
About Us:
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.
At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.
We may use AI-powered tools during our interview process to support things like notetaking and organizing feedback so our teams can stay focused on getting to know you. These tools help create a more consistent and thoughtful experience. That said, every hiring decision is made by a human.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.
Ready to apply?
Apply to ShipBob, Inc.
Technical Communicator
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We Build Better Communities
Be Part of the Hawthorne Difference!
Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.
Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).
If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.
Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.
POSITION SUMMARY:
Under limited supervision of the General Service Manager-Machinery, this position acts as a liaison between the dealership and Caterpillar. The Technical Communicator will communicate with Caterpillar and relay any pertinent information as needed to the customers and the dealership.
ESSENTIAL FUNCTIONS:
- Keep personnel informed of the latest updates from Caterpillar by maintaining a Technical Library and distributing technical information within the organization.
- Develop and maintain Caterpillar contacts to ensure a point of contact for all CAT product updates.
- Provide excellent customer support that includes troubleshooting, providing logical and timely response to customer technical problems and questions, and representing our customers in relaying product concerns to Caterpillar.
- Accurately provide timely information to Sales, Parts, and Service by meeting customer needs and minimizing or eliminating startup and operating problems, reducing rework, and verify any complaints by comparing operation with normal or specified operation.
- Identify components likely to be involved using standard reference if given an operator’s complaint. Gather and report all requested data including production codes if given a specific product failure. Identify the correct factory service engineering contact to resolve if given a specific product problem. Describe failure verbally and in writing if given a failed part.
- Administer the appropriate Sales and Service literature by identifying application zone and describing critical factors and recommendations to factory or user as needed.
- Will go out in the field as needed to ensure the latest updated information is communicated to the Parts and Sales departments.
- Determine cause of wear, failure, reusability, and salvage methods on worn or failed parts.
- Implement effect of specific application or user maintenance practices on performance.
- Make inspections and generate reports of deficiencies for user or for factory.
- Measure scheduled oil sampling results and makes recommendations to user as needed.
- Take into consideration Dealer and factory liability when reporting and investigating an accident.
- Review warranty claims and shipment of iron if needed and determines applicability of Caterpillar warranty.
- Provide product information to Caterpillar, assisting CAT in justifying change, developing and maintaining contacts with product groups, assist in product testing, and providing timely feedback to product groups.
- Administer and maintain ongoing log of product problems and actions that were needed to resolve.
- Provide technical assistance and training for the customer.
- Contribute to team effort by accomplishing related results as needed.
- Perform other duties as assigned by management.
EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:
- Must have a high school diploma or equivalent, or can provide verification of all formal classroom study or hands on experience related to heavy equipment repairs.
- AA degree from a trade school preferred.
- Must have two (2) years general office experience.
- Minimum five (5) years experience working in a Caterpillar Dealer service department as a technician and technical correspondents/field service.
- Must have a valid CA Class C Driver’s License with a clean driving record.
- Must have working knowledge of the Microsoft Office Suite.
- Proficient with Caterpillar service computer programs.
- Demonstrate excellent communication skills both verbal and written.
- Ability to work in team environment and possess positive attitude.
- Available to travel and attend out of state meetings as required.
- Ability to multitask and establish priorities.
- Ability to maintain a flexible attitude and approach towards assignments and successfully operate under ambiguous guidelines.
PHYSICAL DEMANDS:
- Walking: Moves about on foot often through uneven terrain.
- Handling: Picks up items, helps or works with hands.
- Lifting: Up to 60lbs. Daily; frequent exertion.
- Reaching: Extends hands and arms in any direction.
- Stooping: Bends body downward and forward by bending at knees or waist.
- Standing: Remains in standing position. If required to perform various functions of the job.
- Climbing: In and out of equipment and operated heavy equipment.
- Vision: Reads work tickets, parts and service books.
- Talking: Communications by radio, phone, and in person.
- Sitting: Sits in equipment, vehicles, and at desk for long periods of time.
- Driving: Drives company vehicle to and from jobsites.
ENVIRONMENTAL:
- Noise: Works in conditions with constant or intermittent noise.
- Temp/Weather: Works indoors and outdoors with variations of temperature and weather conditions.
- Exposure: Foul odors, fumes and harsh substances.
HERE’S WHAT WE OFFER…
- Competitive Compensation
- A great work environment and culture
- Career growth and advancement opportunities
- Training
- Medical, Dental and Vision plans
- Medical Video Appointments available
- Health Savings Account available
- Paid Time Off (PTO) Pay
- 401(k) Plan + Company Matching
- Health and Dependent Care Flexible Spending Accounts
- Life & Accident Insurance
- Employee Assistance Programs
- Legal Plan
- Travel Assistance Plan
- Wellness Programs
- Referral Bonus Program
- Longevity Bonus Program
- Recognition Programs and much more
- Hawthorne CAT discounts
- Boot Reimbursement
- Tuition Reimbursement
- Company-Supplied Uniforms
- Advanced Technical Training
- Estimated Compensation $80,000 - $100,000 annually
Interested in joining the Hawthorne team? Check out our current available positions at:
ACCOMMODATIONS: Reasonable accommodations for essential functions of the position will be considered.
Hawthorne Cat® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D
Hawthorne Cat® Participates in E-Verify.
Ready to apply?
Apply to Hawthorne Machinery Co.