Job Title:              Loadbank Coordinator

Reports to:          Power Rental Manager – Engine Division

FLSA Status:      Non-Exempt

Division:               HPS

Department:        Hawthorne Power Systems

Location(s):        Rancho Bernardo

POSITION SUMMARY:   The Rental Coordinator handles all administrative duties pertaining to the rental department and assists both internal and external customers with all equipment needs; ensures customers are set up in all appropriate systems, confirms equipment is prepped and ready and may handle cashiering duties and anything else assigned by his/her supervisor. 

ESSENTIAL FUNCTIONS:

1. Assists customers with all Loadbank, Transformer, & accessories needs.
2. Schedules all deliveries and pickups.
3. Initiates all rental contracts and processes all paperwork including packing slips, BOL and shipping contacts, etc.
4. Bills rental invoices upon return of equipment and processes all vendor and internal invoices.
5. Assists customers with equipment service needs.
6. Negotiates rental rates with customers and confirms appropriate information is entered prior to billing.
7. Keeps phone log of all incoming calls.
8. Maintains and updates all rental contract files.
9. Handles total responsibility for shipping & delivery of units to customers to correct locations and in a timely manner as well as to and from tradeshows and other events.
10. Processes all AR/AP administrative duties for department, processes invoices for Sales, New, Used and Loadbanks department equipment.
11. Updates rental Calendar and ensures available equipment is ready to go for customers.
12. Contacts customers regarding free trainings and follows up with customer appreciation and Rental Rewards program.
13. Ensures all deposit policies and procedures are being followed. May handle cash and cashiering responsibilities with rental customers.
14. Responsible for collection of payment when customer is a “cash” customer.
15. Returns equipment, issues credit and handles additional billing as needed.
16. With the approval by the Rental Supervisor, advises and bills the customer for the cost of repair for machine damage.
17. Works Hand-In-Hand with Shop Supervisor to coordinate Service schedules on Long Term rentals.
18. Assists in Inventory Coordination.
19. Work with Yard Coordinator on Equipment Registrations, CARB permits, & Equipment Check-ins.
20. Handles other administrative duties including travel arrangements, hotel accommodations and transportation.
21. Any other function your manager deems necessary

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have 2 years general office experience.
2. PC skills required.
3. Must possess strong customer service skills and ability to multi-task efficiently and effectively preferred.
4. Must have a valid Class C Driver’s License with a good driving record.

PHYSICAL DEMANDS:

1. Walking and moving about on foot often up and down stairs.
2. Handling: Seizes, helps or works with hands.
3. Lifting: Raises or lowers miscellaneous paperwork.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position, if required to perform various functions of the job.
7. Vision: Read paperwork, employment files and records on the computer.
8. Talking: Communications by phone and in person.
9. Sitting: Sits at desk.  Sits for long periods of time.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works in an office environment.

HERE’S WHAT WE OFFER…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $30.00 - $40.00 per hour

POSITION SUMMARY: With minimal supervision, performs duties as assigned by management in commissioning, startup, testing and adjusting, repair and maintenance, and/or rebuilding of electrical equipment, engines, generators in the field, in a safe and efficient manner.  This position will also be responsible for working on projects from start to finish, planning and the laying out the work details as required.

ESSENTIAL FUNCTIONS:

1. Adheres strictly to all Hawthorne’s safety, housekeeping, credit, and other rules, policies and procedures.
2. Maintains a favorable business relationship with customers, suppliers, and personnel from other departments.
3. Conducts customer training in proper use of electrical equipment.
4. In collaboration with sales reps, identifies revenue growth opportunities.
5. Performs new and used equipment start-up for delivery to end-user.
6. Troubleshoots electrical problems in Caterpillar and allied products.
7. Completes all required work order related documentation in a timely manner and per job requirements.
8. Makes warranty recommendations and prepares reports when performing warranty service jobs.
9. Troubleshoots capabilities including relay calibrations, use of load and power quality recording instrumentation, infrared scanners, medium voltage breaker, and switchgear testing.
10. Tests and troubleshoots complex electrical systems, moderately complex relay systems, and power metering.
11. Tests, calibrates, and repairs safety devices and switching equipment as part of generator support systems. 
12. Performs A.C. and D.C. electrical troubleshooting and repairs.
13. Attends training classes as directed and obtains passing grades in all.
14. Implements all NFPA 70E arc flash standards and the correct use of all related PPE.
15. Diagnoses system and component failures.
16. Handles Equipment Condition Reporting.
17. Analyzes all Caterpillar/Allied products and related Power Generation equipment systems and components for proper operation in arrangement application based on theory of design.
18. Performs installation surveys and defines corrective actions needed to assure proper systems functions. 
19. Performs infrared thermography including detailed reports on findings and action.
20. Performs and records generator insulation tests.
21. Performs resistive/reactive load testing of generators.
22. Makes wiring connections and power up checks on EPG installations and field adjustments and setting changes based on actual system performance, including voltage regulators, governors, load and VAR sharing devices.
23. Defines, documents and performs system level surveys and audits, based on coordination study and support systems, and ensure installed equipment performs as required by contract documentation.
24. Removes, installs, reconditions, repairs engines, and makes necessary adjustments on the engine as well as to the components in the various systems, such as water pumps, fuel pumps, turbochargers, generators, compressors, coolers, carburetor, and cylinder heads.
25. Contributes to team effort by accomplishing related results as needed.
26. Conducts other duties as assigned by the reporting Manager.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have or be willing to acquire state certification/license as necessary to perform job.
2. Must fully understand and implement all NFPA 70E arc flash standards and the correct use of all related PPE.
3. Able to demonstrate proficiency in reading technical data and schematic drawings.
4. Must have a valid California class C driver license with a clean driving record.
5. Minimum of five years of experience in the repair and maintenance of Industrial / EPG/ Marine power generation and electrical distribution gear preferred.
6. Must have working electrical knowledge and testing capabilities.
7. Must understand basic and advanced diagnostics and troubleshooting of systems.
8. Must have working knowledge of transfer switches, switch gear and operation.
9. Must be capable of reading and troubleshooting from electrical prints and / or drawings.
10. Must have high school diploma or equivalent, or can provide verification of combined education and work/hands-on experience related to electrical equipment repairs.
11. Must furnish own hand tools and sufficient test tooling to perform diagnostics on power gen products.
12. Must have excellent verbal and written communication skills, and be able to document and record site and equipment conditions, prepare written work procedures, and work scope documents.  Must be able to prepare final reports suitable for presentation to end user.
13. Must be proficient in computer applications such as Microsoft Word, Excel, Access, CAT ET and SIS, and be able to work with related computer programs associated with system controllers and devices.

PHYSICAL DEMANDS:

1. Willing to travel at least 40% of the time.
2. Walking and moving about on foot often through uneven terrain.
3. Hands/arms operating equipment, hand and power tools.
4. Handling: Works with hands.
5. Lifting: Raises or lowers miscellaneous equipment parts and tools. May lift up to 60 lbs. with frequent exertion.
6. Reaching: Extends hands and arms in any direction.
7. Stooping: Bends body downward and forward by bending at knees or waist.
8. Standing: Remains in standing position if required for certain repair or maintenance work.
9. Climbing: In and out of equipment.
10. Vision: Reads work tickets, parts and service books and operate heavy equipment.
11. Talking: Communicates via telecommunications and in person.
12. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication by radio, phone and in person.
13. Sitting: Sits in equipment and vehicles.
14. Lying: Lies in prone position under equipment.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temperatures/Weather: Works outside and in shop with variations of temperature and weather.
3. Exposure: Foul odors, fumes and harsh substances.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $50.00 - $60.00 per hour

POSITION SUMMARY:   The Rental Coordinator handles all administrative duties pertaining to the rental department and assists both internal and external customers with all equipment needs; ensures customers are set up in all appropriate systems, confirms equipment is prepped and ready and may handle cashiering duties and anything else assigned by his/her supervisor. 

ESSENTIAL FUNCTIONS:

1. Assists customers with all equipment needs.
2. Schedules all deliveries and pickups.
3. Initiates all rental contracts and processes all paperwork including packing slips, BOL and shipping contacts, etc.
4. Bills rental invoices upon return of equipment and processes all vendor and internal invoices.
5. Assists customers with equipment service needs.
6. Negotiates rental rates with customers and confirms appropriate information is entered prior to billing.
7. Keeps phone log of all incoming calls.
8. Maintains and updates all rental contract files.
9. Handles total responsibility for shipping & delivery of units to customers to correct locations and in a timely manner as well as to and from tradeshows and other events.
10. Processes all AR/AP administrative duties for department, processes invoices for Sales, New, Used and Loadbanks department equipment.
11. Updates rental Calendar and ensures available equipment is ready to go for customers.
12. Contacts customers regarding free trainings and follows up with customer appreciation and Rental Rewards program.
13. Ensures all deposit policies and procedures are being followed. May handle cash and cashiering responsibilities with rental customers.
14. Responsible for collection of payment when customer is a “cash” customer.
15. Returns equipment, issues credit and handles additional billing as needed.
16. With the approval by the Rental Supervisor, advises and bills the customer for the cost of repair for machine damage.
17. Works Hand-In-Hand with Shop Supervisor to coordinate Service schedules on Long Term rentals.
18. Assists in Inventory Coordination.
19. Work with Yard Coordinator on Equipment Registrations, CARB permits, & Equipment Check-ins.
20. Handles other administrative duties including travel arrangements, hotel accommodations and transportation.
21. Any other function your manager deems necessary

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have 2 years general office experience.
2. PC skills required.
3. Must possess strong customer service skills and ability to multi-task efficiently and effectively preferred.
4. Must have a valid Class C Driver’s License with a good driving record.

PHYSICAL DEMANDS:

1. Walking and moving about on foot often up and down stairs.
2. Handling: Seizes, helps or works with hands.
3. Lifting: Raises or lowers miscellaneous paperwork.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position, if required to perform various functions of the job.
7. Vision: Read paperwork, employment files and records on the computer.
8. Talking: Communications by phone and in person.
9. Sitting: Sits at desk.  Sits for long periods of time.

 ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works in an office environment.

ACCOMMODATIONS:   Reasonable accommodations for essential functions of the position will be considered.

HERE’S WHAT WE OFFER…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $25.00 - $32.00 Per Hour