About The Role (What you’ll be doing)

This role exists to build the operational engine that enables the Germany Operations to hyper-scale without compromise in quality, scalability, and impact.
As an Operations Associate/Analyst (f/m/d) ,you are responsible for identifying structural gaps in our systems before they become revenue leaks, patient friction, or finance risk — and fixing them at the root.

You might identify that key German payment methods are missing and design the rollout end-to-end: quantify impact, define requirements, align Product and Engineering, implement the solution, ensure correct CRM and invoicing configuration, build automated reporting for leadership visibility, and establish reconciliation governance so Finance can close cleanly.

You will own initiatives from problem identification to stable, scalable execution — building processes and automation that remove manual work and prevent issues from resurfacing.

• Strong operational ownership: You proactively maintain and improve recurring processes (invoicing, discount logic, workflows, admin tooling) and ensure systems run reliably without constant oversight.
• Hands-on technical problem solving: You can triage and debug cross-system issues (payments, orders, dashboards, automations), identify root causes, and collaborate effectively with Engineering when escalation is required.
• Systems & tooling fluency: You are comfortable working across CRM, payment providers, automation tools (e.g. Zapier, Slack workflows), and internal dashboards — and understand how data flows between them.
• High attention to detail & data integrity mindset: You care about accuracy in configurations, permissions, reporting, and user data — and prevent small errors from becoming revenue or reputation risks.
• Cross-functional execution strength: You communicate clearly with CS, Finance, and Engineering, follow through on open loops, and ensure operational issues are resolved end-to-end.
  
  

About You (Who We’re Looking For)

• 3–5 years in consulting, strategy, operations, or a high-growth startup environment with real execution responsibility
• Highly ownership-driven: you identify structural gaps and fix them at the root
• Strong analytical thinker with systems intuition — you understand how tools, data, and workflows interact across processes, payments, automation, and reporting
• Proven track record of driving cross-functional initiatives end-to-end (Product, Engineering, Finance, CS)
• Detail-oriented with a high bar for operational accuracy and data integrity
• Thrive in fast-paced, high-accountability environments and care about building scalable infrastructure in healthcare
• Nice to have: SQL skills are very useful for this role and will help on integration, as well as experience with payment providers, CRM systems, or automation tools (e.g. Zapier, Slack workflows, Customer.IO)
  
  

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software) across men’s health and well-being, fertility, and skincare. Compound, focused on longevity and preventive health, complements this ecosystem and extends our mission to make good health last a lifetime.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in Germany

• Be an owner – Equity for everyone means you share in our success.
• Shape your career – Access annual learning budgets and three days of professional development leave, peer shadowing, and global knowledge-sharing culture.
• Support at every stage – Enjoy 28 days of annual leave, wellness allowance, and 3 weeks of work-from-anywhere per year.
• Work where well-being matters – Enjoy hybrid work focused on impact, an energising office, and regular socials.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

Join our mission, join Doctolib!

What you'll do 

Join our new team dedicated to user rights and permission management. As a Senior Software Engineer, you will play a key role in leading the gold standard for access control on Doctolib's platform. Help protect sensitive user and financial data while enabling seamless workflows for healthcare professionals.

As a Senior Software Engineer, your responsibilities include but are not limited to:

• Building Advanced Authorization Systems: Design and implement scalable authorization frameworks, including role-based and API-driven controls that support both clinical and financial features
• Modernizing Legacy Systems: Simplifying and cleaning up legacy access models (e.g., EHR authorizations), ensuring data protection and privacy compliance
• Cross-functional Collaboration: Working closely with product, legal, and data protection teams to deliver privacy-compliant solutions
• API Development: Building and maintaining robust APIs for permissions and authorization that enable broader platform integration
• Implementing access control for emerging roles like Medical Front Assistant and new Clinical & Financial admin roles

About our tech environment

• Our solutions are built on a single fully cloud-native platform that supports web and mobile app interfaces, multiple languages, and is adapted to the country and healthcare specialty requirements. To address these challenges, we are modularizing our platform run in a distributed architecture through reusable components. 
• Our stack is composed of Rails, TypeScript, Java, Python, Kotlin, Swift and React Native.
• We leverage AI in an ethical manner across our products to empower patients and health professionals. Discover our AI vision here and learn about our first AI hackathon here!

Who you are 

Before you read on, if you don't have the exact profile described below, but you feel this job description matches your skill set, we still encourage you to apply.

• Senior-Level Experience: 5+ years of full-stack software engineering experience within a cross collaborative environment 
• API Development: Proven experience building and maintaining APIs for permissions/authorization systems
• Regulated Environments: Experience in access control, security, or authorization systems. ideally in healthcare, fintech, or other highly regulated domains
• Full-stack Mindset: Curiosity and willingness to work across both frontend and backend
• Independency in solving tech challenges: Ability to balance right solutions for the right tech problems.

Technical Stack

• Scalable & event driven Design: Demonstrated ability to design and implement scalable frameworks for complex user rights and permissions management. Experience in Kafka is optimal
• Proficiency in backend development, ideally in a tech stack similar to Doctolib’s

What we offer

• A Deutschlandticket (Germany-wide public transport pass) fully paid for by Doctolib
• 28 vacation days + 1 additional day for each full calendar year of employment (up to a maximum of 30 days)
• Work from abroad for up to 10 days per year thanks to our flexibility days policy
• Company health insurance with great supplementary benefits through our partner Allianz
• Company pension scheme (bAV) through Allianz with an employer subsidy
  of 40% (15% within the probationary period)
• The Doctolib Parent Care program, which includes one month additional parental leave and much more
• Free mental health and coaching services through our partner Moka.care
• Subsidized sports membership through our partner Urban Sports Club
• A flexible workplace policy offering both hybrid and office-based mode
• Alongside healthy snacks and our regular breakfast buffet, we provide a subsidized meal benefit
• For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support
• Relocation support in case of international mobility

The interview process 

• Recruiter Interview 
• Feature Building 
• System Design interview 
• Behavioral interview 
• At least one reference check

Job details

• Permanent Position 
• Full time 
• Location: Berlin
• Working Mode: Hybrid (3 days/week in office)
• Start Date: As soon as possible

If you would like to find out more about tech life at Doctolib, feel free to read our latest Medium blog articles! 

At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination.

The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability.

To ensure equal opportunities, we invite you to exclude personal information (e.g. pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process. 

Join us in building the healthcare we all dream of!

All information provided is processed by Doctolib for application management. For data processing details, click here. Please contact hr.dataprivacy(at)doctolib.com for inquiries or to exercise your rights.