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Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Team
The product engineering team drives the realization of practical AI solutions for the contact centre environment. Our existing Studio product stack is built on PHP/Laravel, Python and Vue.js technology deployed in private and public clouds. We leverage the latest cloud AI services such as Azure OpenAI, Google AI APIs, IBM Watson and Amazon Lex.
Our vision is nothing less than to reimagine the experience of connection between end users and the brands which serve them. Our AI agents will offer self-service which delights and accomplishes tasks at super-human speeds, while also blending in live human agents for the many cases when a human touch is needed. Our AI agents will assist the live agents too and help supervisors and managers get the most out of their mix of human and AI labor.
The role of Senior Software Engineer is for the Studio Innovations team, which modernizes existing Studio product. This team keeps our production systems stable, secure, and performing at their best, handling everything from enhancement of the existing studio product to modernize it into Java microservices on the GCP cloud.
This position is based out of one of the offices of our affiliate Acqueon Technologies in India and will adopt the hybrid work arrangements of that location.
Role purpose
The role of a Senior Software Engineer in the R&D AI Automation Team is to design, develop, and maintain the software solution (Studio) with drag-drop flow builder and execution engine that integrates multiple channels like voice, SMS, and chatbot with the Five9 contact centre voice solution. This role would be a key developer role to modernize and re-architect the existing Studio product to use Java microservices on GCP. The Senior engineer's responsibilities include software design and development, testing and documentation across our backend, front-end and interaction management platforms to deliver end-to-end features, work with product owners and designers to expand the feature set and create high-quality user interfaces, take operational responsibility for the performance and quality of services owned by your team, potentially including taking part in an on-call rotation, deep dive into cutting edge technologies and work with the products team to transfer ideas into products.
How you contribute
Skills, competencies and qualifications
Required:
Educational qualifications
Desirable:
Other requirements
Key relationships
There are no direct reports to this role.
Key stakeholders include:
Reporting Structure
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Ready to apply?
Apply to Five9
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Senior Software Engineer (Bengaluru)
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic self.
The team
The product engineering team drives the realization of practical AI solutions for the contact centre environment. Our existing Studio product stack is built on PHP/Laravel, Python and Vue.js technology deployed in private and public clouds. We leverage the latest cloud AI services such as Azure OpenAI, Google AI APIs, IBM Watson and Amazon Lex.
Our vision is nothing less than to reimagine the experience of connection between end users and the brands which serve them. Our AI agents will offer self-service which delights and accomplishes tasks at super-human speeds, while also blending in live human agents for the many cases when a human touch is needed. Our AI agents will assist the live agents too and help supervisors and managers get the most out of their mix of human and AI labor.
The role of Senior Software Engineer is for the Studio Innovations team, which modernizes existing Studio product. This team keeps our production systems stable, secure, and performing at their best, handling everything from enhancement of the existing studio product to modernize it into Java microservices on the GCP cloud.
This position is based out of one of the offices of our affiliate Acqueon Technologies in India and will adopt the hybrid work arrangements of that location.
Role purpose
The role of a Senior Software Engineer in the R&D AI Automation Team is to design, develop, and maintain the software solution (Studio) with drag-drop flow builder and execution engine that integrates multiple channels like voice, SMS, and chatbot with the Five9 contact centre voice solution. This role would be a key developer role to modernize and re-architect the existing Studio product to use Java microservices on GCP. The Senior engineer's responsibilities include software design and development, testing and documentation across our backend, front-end and interaction management platforms to deliver end-to-end features, work with product owners and designers to expand the feature set and create high-quality user interfaces, take operational responsibility for the performance and quality of services owned by your team, potentially including taking part in an on-call rotation, deep dive into cutting edge technologies and work with the products team to transfer ideas into products.
How you contribute
Skills, competencies and qualifications
Required:
Educational qualifications
Desirable:
Other requirements
Key relationships
There are no direct reports to this role.
Key stakeholders include:
Reporting Structure
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Ready to apply?
Apply to Five9
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Five9 has been at the forefront of the cloud transformation in contact centers, enabling organizations to transition from legacy on‑premise systems to modern cloud-based solutions. The cloud contact center space is now a major hub for innovation in real-time communications and a leading area for the application of Artificial Intelligence—especially Generative AI and Large Language Models (LLMs).
Our Studio Product Engineering team develops a suite of cutting‑edge AI products that leverage industry-leading AI technologies from OpenAI, Google, IBM Watson, and Amazon, integrated seamlessly into Five9’s robust microservices platform.
Our vision is to reimagine the way customers connect with brands. Our AI agents will deliver delightful, highly efficient self‑service experiences at super-human speed, while intelligently incorporating live agents whenever human interaction is required. These AI agents will also support live agents and empower supervisors and managers to optimize their blend of human and AI resources.
This position is based out of one of the offices of our affiliate Acqueon Technologies in India and will follow the hybrid work model of that location.
As a Staff Software Engineer, you will be a hands-on technical leader and role model within the team. You will influence architecture, design, and development across multiple products, ensuring alignment with both technology strategy and business goals.
This role requires someone who can take a broad view across teams, make sound trade-offs, build alignment, and drive progress toward shared objectives. You will actively contribute code, review the work of others, and be at the forefront of applying AI to accelerate software development.
You will provide architectural guidance, lead performance optimization initiatives, and improve the reliability and quality of our products and services. A strong background in designing distributed, scalable systems on cloud platforms such as GCP, AWS, or Azure is essential.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Ready to apply?
Apply to Five9
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Product Engineering team drives the development and realization of practical AI solutions for the contact‑centre environment. Our existing Studio product stack is built on PHP/Laravel, Python, and Vue.js, deployed across both private and public clouds. We leverage leading cloud AI services, including Azure OpenAI, Google AI APIs, IBM Watson, and Amazon Lex.
Our vision is to reimagine the connection experience between end users and the brands that serve them. Our AI agents will deliver delightful, efficient self‑service at super‑human speeds, while seamlessly integrating live human agents whenever a human touch is required. These AI agents will also assist live agents and help supervisors and managers optimize the blend of human and AI workforce.
The Staff Software Engineer role is part of the Studio Innovations team, which focuses on modernizing the existing Studio product. This team ensures our production systems remain stable, secure, and high‑performing, and is responsible for enhancements that transition the Studio platform into Java microservices on GCP.
This position is based out of an affiliate office of Acqueon Technologies in India, following the hybrid work model of that location.
The Staff Software Engineer in the R&D AI Automation Team is responsible for designing, developing, and maintaining the Studio product — a drag‑and‑drop flow builder and execution engine that integrates multiple channels such as voice, SMS, and chatbots with the Five9 contact‑centre voice platform.
This role plays a key part in modernizing and re‑architecting the Studio product into Java-based microservices on GCP. Responsibilities include:
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Ready to apply?
Apply to Five9
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