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Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Team
The product engineering team drives the realization of practical AI solutions for the contact centre environment. Our existing Studio product stack is built on PHP/Laravel, Python and Vue.js technology deployed in private and public clouds. We leverage the latest cloud AI services such as Azure OpenAI, Google AI APIs, IBM Watson and Amazon Lex.
Our vision is nothing less than to reimagine the experience of connection between end users and the brands which serve them. Our AI agents will offer self-service which delights and accomplishes tasks at super-human speeds, while also blending in live human agents for the many cases when a human touch is needed. Our AI agents will assist the live agents too and help supervisors and managers get the most out of their mix of human and AI labor.
The role of Senior Software Engineer is for the Studio Innovations team, which modernizes existing Studio product. This team keeps our production systems stable, secure, and performing at their best, handling everything from enhancement of the existing studio product to modernize it into Java microservices on the GCP cloud.
This position is based out of one of the offices of our affiliate Acqueon Technologies in India and will adopt the hybrid work arrangements of that location.
Role purpose
The role of a Senior Software Engineer in the R&D AI Automation Team is to design, develop, and maintain the software solution (Studio) with drag-drop flow builder and execution engine that integrates multiple channels like voice, SMS, and chatbot with the Five9 contact centre voice solution. This role would be a key developer role to modernize and re-architect the existing Studio product to use Java microservices on GCP. The Senior engineer's responsibilities include software design and development, testing and documentation across our backend, front-end and interaction management platforms to deliver end-to-end features, work with product owners and designers to expand the feature set and create high-quality user interfaces, take operational responsibility for the performance and quality of services owned by your team, potentially including taking part in an on-call rotation, deep dive into cutting edge technologies and work with the products team to transfer ideas into products.
How you contribute
- Understands various programming languages, frameworks, and development methodologies, which allow you to make informed decisions and solve complex technical challenges.
- Help create blueprints that outline how different components of the system will interact, ensuring scalability, maintainability, and performance
- Writing high-quality, efficient, and maintainable code that serves the purpose of scaling and tenancy management. Should follow coding best practices and contribute to developing software modules, features, and functionalities.
- Contribute to production incident management and debugging complex issues using knowledge of monitoring tools, logging systems, and application performance management like New Relic, Grafana, Prometheus etc.
- Mentor junior engineers, helping them develop their skills and grow as professionals. This fosters a culture of continuous learning and collaboration within the team.
- Ensure that the development stays on track, milestones are met, and the project aligns with business objectives.
- Collaborate with cross-functional teams, including product managers, designers, and quality assurance professionals, to ensure that everyone is aligned on project goals and progress.
Skills, competencies and qualifications
Required:
- 5+ years of designing and developing high traffic distributed and scalable systems on a cloud-based platform (GCP. AWS or Azure) in a SaaS company. Hands-on expertise in cloud-native backend microservices with Java & backend frameworks like Spring Boot.
- Highly proficient in a variety of programming languages, including but not limited to Java, PHP, Javascript, Python or others as required.
- Experience with web development technologies such as HTML, CSS, JavaScript, and modern front-end frameworks like Vue.js or React.
- Strong observability and monitoring exposure by monitoring tools, logging systems, and application performance management like New Relic, Grafana, Prometheus etc.
- Expertise in databases (SQL and NoSQL), and their optimization techniques.
- Expertise in CI/CD, Containerization and Kubernetes.
- Awareness of web security best practices and the ability to implement security measures to protect applications and data.
- Ability to deploy and monitor applications in production along with diagnosing any technical issues.
- A portfolio of past projects showcasing full-stack development skills.
- Ability to work independently and as part of a collaborative team.
- Strong commitment to delivering high-quality code and solutions on time and within scope.
Educational qualifications
- Bachelor's degree in computer science, engineering, or related field
Desirable:
- Experience with PHP.
- Experience with Contact Centre, IVR, Virtual Agents, VoIP and telecommunications service providers is advantageous.
Other requirements
- This position requires the ability to be On Call.
Key relationships
There are no direct reports to this role.
Key stakeholders include:
- Service owners and their teams.
- Technical leadership and senior management, including VPs.
- Engineering teams.
- Network and Telecom teams.
- Customer service teams.
- Compliance and infosec teams.
Reporting Structure
- This position reports to the Senior Engineering Manager
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Ready to apply?
Apply to Five9
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Senior Software Engineer (Bengaluru)
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic self.
The team
The product engineering team drives the realization of practical AI solutions for the contact centre environment. Our existing Studio product stack is built on PHP/Laravel, Python and Vue.js technology deployed in private and public clouds. We leverage the latest cloud AI services such as Azure OpenAI, Google AI APIs, IBM Watson and Amazon Lex.
Our vision is nothing less than to reimagine the experience of connection between end users and the brands which serve them. Our AI agents will offer self-service which delights and accomplishes tasks at super-human speeds, while also blending in live human agents for the many cases when a human touch is needed. Our AI agents will assist the live agents too and help supervisors and managers get the most out of their mix of human and AI labor.
The role of Senior Software Engineer is for the Studio Innovations team, which modernizes existing Studio product. This team keeps our production systems stable, secure, and performing at their best, handling everything from enhancement of the existing studio product to modernize it into Java microservices on the GCP cloud.
This position is based out of one of the offices of our affiliate Acqueon Technologies in India and will adopt the hybrid work arrangements of that location.
Role purpose
The role of a Senior Software Engineer in the R&D AI Automation Team is to design, develop, and maintain the software solution (Studio) with drag-drop flow builder and execution engine that integrates multiple channels like voice, SMS, and chatbot with the Five9 contact centre voice solution. This role would be a key developer role to modernize and re-architect the existing Studio product to use Java microservices on GCP. The Senior engineer's responsibilities include software design and development, testing and documentation across our backend, front-end and interaction management platforms to deliver end-to-end features, work with product owners and designers to expand the feature set and create high-quality user interfaces, take operational responsibility for the performance and quality of services owned by your team, potentially including taking part in an on-call rotation, deep dive into cutting edge technologies and work with the products team to transfer ideas into products.
How you contribute
- Understands various programming languages, frameworks, and development methodologies, which allow you to make informed decisions and solve complex technical challenges.
- Help create blueprints that outline how different components of the system will interact, ensuring scalability, maintainability, and performance
- Writing high-quality, efficient, and maintainable code that serves the purpose of scaling and tenancy management. Should follow coding best practices and contribute to developing software modules, features, and functionalities.
- Contribute to production incident management and debugging complex issues using knowledge of monitoring tools, logging systems, and application performance management like New Relic, Grafana, Prometheus etc.
- Mentor junior engineers, helping them develop their skills and grow as professionals. This fosters a culture of continuous learning and collaboration within the team.
- Ensure that the development stays on track, milestones are met, and the project aligns with business objectives.
- Collaborate with cross-functional teams, including product managers, designers, and quality assurance professionals, to ensure that everyone is aligned on project goals and progress.
Skills, competencies and qualifications
Required:
- 5+ years of designing and developing high traffic distributed and scalable systems on a cloud-based platform (GCP. AWS or Azure) in a SaaS company. Hands-on expertise in cloud-native backend microservices with Java & backend frameworks like Spring Boot.
- Highly proficient in a variety of programming languages, including but not limited to Java, PHP, Javascript, Python or others as required.
- Experience with web development technologies such as HTML, CSS, JavaScript, and modern front-end frameworks like Vue.js or React.
- Strong observability and monitoring exposure by monitoring tools, logging systems, and application performance management like New Relic, Grafana, Prometheus etc.
- Expertise in databases (SQL and NoSQL), and their optimization techniques.
- Expertise in CI/CD, Containerization and Kubernetes.
- Awareness of web security best practices and the ability to implement security measures to protect applications and data.
- Ability to deploy and monitor applications in production along with diagnosing any technical issues.
- A portfolio of past projects showcasing full-stack development skills.
- Ability to work independently and as part of a collaborative team.
- Strong commitment to delivering high-quality code and solutions on time and within scope.
Educational qualifications
- Bachelor's degree in computer science, engineering, or related field
Desirable:
- Experience with PHP.
- Experience with Contact Centre, IVR, Virtual Agents, VoIP and telecommunications service providers is advantageous.
Other requirements
- This position requires the ability to be On Call.
Key relationships
There are no direct reports to this role.
Key stakeholders include:
- Service owners and their teams.
- Technical leadership and senior management, including VPs.
- Engineering teams.
- Network and Telecom teams.
- Customer service teams.
- Compliance and infosec teams.
Reporting Structure
- This position reports to the Senior Engineering Manager
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Ready to apply?
Apply to Five9
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Team
Five9 has been at the forefront of the cloud transformation in contact centers, enabling organizations to transition from legacy on‑premise systems to modern cloud-based solutions. The cloud contact center space is now a major hub for innovation in real-time communications and a leading area for the application of Artificial Intelligence—especially Generative AI and Large Language Models (LLMs).
Our Studio Product Engineering team develops a suite of cutting‑edge AI products that leverage industry-leading AI technologies from OpenAI, Google, IBM Watson, and Amazon, integrated seamlessly into Five9’s robust microservices platform.
Our vision is to reimagine the way customers connect with brands. Our AI agents will deliver delightful, highly efficient self‑service experiences at super-human speed, while intelligently incorporating live agents whenever human interaction is required. These AI agents will also support live agents and empower supervisors and managers to optimize their blend of human and AI resources.
This position is based out of one of the offices of our affiliate Acqueon Technologies in India and will follow the hybrid work model of that location.
Role Purpose
As a Staff Software Engineer, you will be a hands-on technical leader and role model within the team. You will influence architecture, design, and development across multiple products, ensuring alignment with both technology strategy and business goals.
This role requires someone who can take a broad view across teams, make sound trade-offs, build alignment, and drive progress toward shared objectives. You will actively contribute code, review the work of others, and be at the forefront of applying AI to accelerate software development.
You will provide architectural guidance, lead performance optimization initiatives, and improve the reliability and quality of our products and services. A strong background in designing distributed, scalable systems on cloud platforms such as GCP, AWS, or Azure is essential.
Key Responsibilities
Technical Leadership
- Take deep ownership of all aspects of product software engineering, including feature development, technical debt management, production incident response, and contribution to architecture and technology roadmaps.
- Provide mentorship and strong technical leadership to local engineering teams.
- Serve as the go‑to expert for engineering leaders on complex, high‑impact technical challenges.
Feature and Architecture Ownership
- Own end-to-end design and implementation of features, including scope definition, backlog refinement, and timely delivery.
- Propose architecture enhancements and lead technical discussions across engineering, product, and QA teams.
- Be responsible for the full software lifecycle—development, deployment, and production operations.
- Ensure strong observability and proactively resolve functional and non‑functional issues that impact customer experience.
Hands-on Development
- Write clean, maintainable code to deliver new product features based on product and customer needs.
- Establish and maintain coding standards, shared libraries, and engineering best practices.
- Review code contributions from peers.
- Use AI to speed up development and coach others on effective usage.
Production Incident Resolution
- Lead investigations and deep root cause analyses for production issues.
- Ensure timely, high-quality resolutions that improve system stability and long-term reliability.
Cross-functional Collaboration & Communication
- Work closely with senior leadership—including the Five9 CTO—along with Architecture, Product Management, Customer Support, FDE, and Professional Services teams.
- Communicate clearly and effectively with both technical and non‑technical stakeholders.
- Provide regular updates to senior leadership on system health, team progress, and ongoing initiatives.
- During production incidents, clearly articulate impact and resolution timelines.
Required Skills
Technical Expertise
- 13+ years of experience designing and developing distributed, scalable systems on cloud platforms (GCP, AWS, or Azure) within a SaaS environment.
- Hands-on expertise with cloud-native backend microservices using Java and Spring Boot.
- Ability to create architecture designs, diagrams, and workflows for implementation.
- Highly proficient in multiple programming languages: Java, Python, JavaScript, and others as required.
- Strong expertise in server-side technologies, databases (SQL and NoSQL), caching, and backend frameworks such as Spring Boot.
- Extensive experience with microservices architecture, distributed systems, and running mission-critical software in production.
- Strong hands-on experience with Kubernetes, CI/CD pipelines, and containerized deployment processes.
- Solid understanding of web application security principles and best practices.
- Strong experience with version control (Git) and modern CI/CD and deployment practices.
- Experience with cloud architectures that separate compute from storage.
System Operations
- Experience in production incident management and debugging complex technical issues.
- Proficiency with monitoring, logging, and APM tools such as New Relic, Grafana, and Prometheus.
- Strong understanding of cloud platforms (AWS, GCP, or Azure) and containerization.
- Experience with dependency management and planning upgrades.
- Familiarity with vulnerability scanning tools and security remediation workflows.
Educational Qualifications
- Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s preferred).
Desirable
- Experience with PHP & Laravel.
- Experience with HTML, CSS, JavaScript, and modern frontend frameworks such as Vue.js or React.
- Experience with Contact Centre, IVR, Virtual Agents, VoIP, or telecom service provider environments.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Ready to apply?
Apply to Five9
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Team
The Product Engineering team drives the development and realization of practical AI solutions for the contact‑centre environment. Our existing Studio product stack is built on PHP/Laravel, Python, and Vue.js, deployed across both private and public clouds. We leverage leading cloud AI services, including Azure OpenAI, Google AI APIs, IBM Watson, and Amazon Lex.
Our vision is to reimagine the connection experience between end users and the brands that serve them. Our AI agents will deliver delightful, efficient self‑service at super‑human speeds, while seamlessly integrating live human agents whenever a human touch is required. These AI agents will also assist live agents and help supervisors and managers optimize the blend of human and AI workforce.
The Staff Software Engineer role is part of the Studio Innovations team, which focuses on modernizing the existing Studio product. This team ensures our production systems remain stable, secure, and high‑performing, and is responsible for enhancements that transition the Studio platform into Java microservices on GCP.
This position is based out of an affiliate office of Acqueon Technologies in India, following the hybrid work model of that location.
Role Purpose
The Staff Software Engineer in the R&D AI Automation Team is responsible for designing, developing, and maintaining the Studio product — a drag‑and‑drop flow builder and execution engine that integrates multiple channels such as voice, SMS, and chatbots with the Five9 contact‑centre voice platform.
This role plays a key part in modernizing and re‑architecting the Studio product into Java-based microservices on GCP. Responsibilities include:
- Software design, development, testing, and documentation across backend, frontend, and interaction management platforms.
- Collaborating with product owners and designers to expand the feature set and deliver high‑quality user experiences.
- Taking operational ownership of service performance and quality, including possible participation in an on‑call rotation.
- Exploring cutting-edge technologies and partnering with product teams to convert ideas into production‑ready solutions.
How You Contribute
- Lead the design, development, and implementation of new features and change requests.
- Write high-quality, efficient, and maintainable code with a focus on scalability and multi‑tenancy, while adhering to coding best practices.
- Serve as the go‑to expert for ambiguous or time‑sensitive challenges.
- Contribute to production incident management and debugging of complex issues using monitoring, logging, and APM tools such as New Relic, Grafana, and Prometheus.
- Conduct thorough code reviews and maintain high coding standards.
- Identify technical debt and propose actionable improvements.
- Apply strong understanding of multiple programming languages, frameworks, and development methodologies to solve complex technical problems.
- Act as a natural coach and mentor, providing technical guidance and support to peers.
- Fill functional gaps across engineering and cross‑functional teams to maintain continuity and efficiency.
- Ensure project milestones are met and development aligns with business objectives.
- Contribute to documentation, specifications, processes, and APIs.
Skills, Competencies, and Qualifications
Required
- 8+ years of experience designing and developing high‑traffic, distributed, and scalable systems on cloud platforms such as GCP, AWS, or Azure within a SaaS environment.
- Hands-on expertise in cloud‑native backend microservices development using Java and frameworks like Spring Boot.
- High proficiency in multiple programming languages, including but not limited to Java, PHP, JavaScript, and Python.
- Experience with web technologies such as HTML, CSS, JavaScript, and modern front-end frameworks like Vue.js or React.
- Strong experience with observability and monitoring tools: New Relic, Grafana, Prometheus, and similar systems.
- Expertise in SQL and NoSQL databases, along with optimization techniques.
- Expertise in CI/CD, containerization, and Kubernetes.
- Solid understanding of web security best practices and the ability to implement application and data protection measures.
- Ability to deploy, monitor, and troubleshoot applications in production.
- A portfolio demonstrating experience in architecture, design, and full-stack development.
- Ability to work both independently and collaboratively.
- Strong commitment to on-time delivery of high-quality code and solutions.
Educational Qualifications
- Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s preferred).
Desirable
- Experience with PHP.
- Experience working on multi-tenant systems.
- Expertise with sharding using MySQL, Redis, or MongoDB.
- Experience in Contact Centre, IVR, Virtual Agents, VoIP, or telecom service provider environments.
Other Requirements
- This role requires participation in an on‑call rotation.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Ready to apply?
Apply to Five9