About Behavox

Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world. 

From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise. 

Our approach is unique, and it’s validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are.

We are looking for fearless innovators who have an insatiable appetite for building what no one has built before. 

About the Role

The mission of the Customer Success team is to identify, enable, and facilitate continuous value generation for customers. Your key responsibilities include: ensuring zero churn by facilitating high ROI for your customers, and expanding your book of business through upsells. Customer Success Managers (CSMs) leverage strong business acumen to help customers craft their KPIs and deliver value across those business goals.

In this role, you’ll be responsible for the end-to-end coordination and execution of functional deliverables during the delivery stage, priming your customer for long-term success. Following go-live your primary focus will be on measuring success of the program and guiding the customer on best practices, engaging executive stakeholders and further penetrating the account. This is an exciting opportunity for the right talented professional to:

- Work with some of the World's largest, most prestigious financial institutions 
- Build strong foundations for our Customer Success team
- Drive ROI across a growing suite of cutting edge Machine Learning powered products

What You'll Bring

• A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologies
  
• Knowledge of managing relationships with financial services companies, Enterprise, or large corporations - leading change management efforts and driving customer accountability
  
• Skilled at working with Enterprise, high touch, clients with a BoB of < 10 clients valued higher than $250k
  
• Skilled at identifying revenue opportunities, devising account plans, and negotiating expansion opportunities
  
• Skilled in clear and concise communication (written/spoken) with team members/internal stakeholders and external counterparts, especially at executive level.

What You'll Do

• EXPAND accounts and generate additional revenue within their book of business
  
• REDUCE churn and retain accounts by increasing customer satisfaction
  
• PRIORITIZE strategically to provide customer analysis and activity plans
  
• SOLVE problems whilst applying highly customer-centric practices
  
• WORK across departments (PMs, PMs, AE) to champion for clients

What We Offer

• A truly global mission with a passionate community in locations all over the world
  
• Huge impact and learning potential as our aspirations require bold innovation
  
• Highly competitive compensation 
• Benefits include fully covered health coverage for employee and family
  
• Generous time-off policy and flexible work schedule

About Our Process
We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment.

During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies.

The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers. Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible.

Please note that:

• We want to get to know you and have a genuine conversation, so the use of AI tools or assistance during live interviews is strictly prohibited and will result in immediate disqualification from the process 
• Interviews may be recorded for internal review purposes to ensure fairness and enable collaborative hiring discussions within the team.

Technical Program Manager – Software Engineering and Development

Black Duck Software is looking for a highly motivated Intermediate Technical Program Manager (aka: Software Engineering Project Manager) to join our Product Operations Team. In this role, you are responsible for managing the end-to-end delivery of product releases and projects that support our strategic goals. Essentially acting as a bridge between product development teams (developers, engineers) and business stakeholders.

You will work cross-functionally with teams including Engineering, Cybersecurity, Product, Marketing, Customer Success , and Field Operations You’ll own project planning and delivery from discovery through release, enabling teams to ship high-quality features on time and within scope. This role blends classic project management with Agile delivery and stakeholder leadership to ensure seamless planning, execution, and value delivery. The successful candidate is collaborative, detail-oriented, execution-focused, and thrives in a fast-paced, hybrid environment.

Key Responsibilities: 

• Define project scope, goals, deliverables, and KPIs in alignment with organizational objectives and stakeholder expectations.
• Create and manage integrated project plans, resource allocations, budgets, timelines, and risk mitigation strategies using modern tools (e.g., Jira, Confluence, and Smartsheet).
• Managing software development lifecycle (SDLC) or Agile/Scrum processes eglead Agile and hybrid project teams through iterative planning, sprint execution, backlog grooming, and continuous delivery cycles. [might these be more specific - Coordinating feature releases, sprints, and technical dependencies].
• Drive stakeholder engagement by facilitating effective communication, alignment, and transparency through regular reporting, status updates, and project reviews.
• Has deeper understanding of software architecture, APIs, cloud platforms, and DevOps practices. Eg can identify, escalate, and resolve risks, issues, and blockers that may impact scope, schedule, or quality.
• Communicates technical requirements and constraints effectively.
• Ensure compliance with organizational security, governance, and data privacy requirements across all IT components.
• Promote a culture of continuous improvement by implementing process enhancements, incorporating lessons learned, and introducing best practices in IT program delivery.0
• Provide mentorship and leadership to project team members, fostering professional development and knowledge sharing.

Key Requirements:  

• Bachelor's degree in Computer Science, Information Systems, Business, or a related field (or equivalent practical experience).

• 5+ years of progressive experience managing IT projects in mid-to-large-sized technology-driven environments. Or 5+ years managing software product projects in Agile environments (Scrum/Kanban); comfortable with hybrid Agile/Waterfall where needed.
• Proven ability to manage cross-functional technical projects involving infrastructure, SaaS/PaaS implementations, cybersecurity, and cloud platforms (e.g., AWS, Azure, Google Cloud). [and/or - Proven delivery across microservices/API, cloud platforms (e.g., Azure/AWS/GCP), and modern CI/CD workflows].
• Strong knowledge of Agile methodologies (Scrum, SAFe, Kanban) and experience leading Agile ceremonies; Scrum Master or Agile certification is a plus.
• Experience with change management and digital transformation initiatives.
• Excellent verbal and written communication skills, with the ability to interact effectively with both technical teams and executive leadership.
• Strong organizational and prioritization skills with attention to detail and a proactive approach to problem-solving.

Additional Requirements:

• Project Management certification (PMP, PMI-ACP, PRINCE2, or equivalent) is preferred. [and/or - Certifications: Agile/Scrum (PSM/CSM), Prince2/PMI, SAFe, ITIL, Azure/AWS Cloud, or Security (e.g., ISO27001 awareness)].
• Familiarity with modern cybersecurity frameworks and compliance standards (e.g., NIST, SOC 2, ISO 27001) and/or - Exposure to regulatory environments (e.g., GDPR, PCI-DSS) and secure-by-design delivery.